[Resolved]  PayUMoney — Payment made via PayU biller did not receive the payment

Paid a payment to Weft Grip ( online snack portal) via ICICI bank which went also via PayU, an amount of Rs 1881, biller did not receive payment.

The money is still stuck. Would want this to be resolved. No reply from Pay U, no contact number, no live support, pathetic service. Pay U, should be closed, they are not duly following, norms to assist payees via their portal.

Would need a reply from their side to address the matter.
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Aug 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
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Hi,

Please share the below details for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card
Isn’t it PayU duty to give a call to the customer who is having an issue. It is PayU problem they should resolve it. I don’t wish to go legal but if I have to I will. You’ll guys are duping people and spoiling the image of Payu as well. I need this resolved,
12th of may 2021 amount of INR 1881.00
Email id [protected]@kampani.me
Card number I can’t give it must be a secure network for me to provide that I’d why I have asked for someone to call me up.

We are unable to trace any transaction with the shared details. Kindly contact your card/account issuing bank regarding the beneficiary details of this transaction. Please note that you need to call the bank’s customer care centre and not to visit the branch for this query

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