| Address: Mumbai City, Maharashtra |
A few months ago I had ordered for a anarkali from peachmode - the product delivered was not upto the mark and so i returned it. Peachmode provided me with store credits.
I was ok with this as i thought - the product being substandard was a one-off case and wont be repeated again.
Now using these store credits i ordered for a saree...and yet again the product is a huge disappointment!
The material used is crappy, looks pathetic, the color doesnt match the online display, the embroidery is gaudy and just unlike anything that was displayed online! After being thoroughly disappointed in the product and by extension - Peachmode...i reached out to the company demanding a cash refund.
They now tell me that "according to the policy" they wouldnt even take back the product (so i might as well forget a refund!!)
Being an online retail company, they should be sorry of having delivered a sub-standard product. Instead they are just shrugging off any responsibility to it.
Customer satisfaction seems to be the last thing on their mind. Stop luring people with beautiful pictures and rather concentrate on product quality. Return customers dont happen by cheating, it happens by performance!
Peach mode is horrible and pathetic.