Peachmode Complaints & Reviews

Dec 20, 2017

Peachmode Customer Care's response Hi,

Thank you for contacting Peachmode.

We are here to help you, request you to let us know your order number for checking the details.

For any queries and information, kindly call us on[protected]AM – 7PM / MON to SAT) or even you can get in touch with our customer support team through online chat/email.

Thanks and Regards,
Shahnawaj,
Team Peachmode.

Dec 20, 2017

Peachmode Customer Care's response Dear Customer,

Sorry for the inconvenience caused to you.

Our return policy is very easy and convenient; the return intimation shall be done within 7 days from the receipt of the product delivery at the shipping address. The return request can be placed online from the website or can call us on[protected]Mon to Sat 10 AM to 7 PM) and even can write to us on [protected]@peachmode.com.

For more information on return/refund/cancellation policy of the company, kindly click on below link
http://peachmode.com/refund-cancellation/

For any further assistance, kindly call us on[protected]AM – 7PM / MON to SAT) or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards,
Shahnawaj,
Team Peachmode.

Nov 16, 2017

Peachmode Customer Care's response Hi,

As per the following details :

Tracking : https://peachmode.freshdesk.com/helpdesk/tickets/142118

The package is in transit. As per our return policy, as soon as the package reaches our warehouse, we initiate the return process. Please allow us 24-48 hours after the package is delivered to generate the store credit for your account. You will automatically receive an email from our side with details of your store credit and how to use it. If you have not created an account on our website, one will be automatically created for you and store credit put in that account.

Thank you for your patience..

Regards,
Faisal Kazi

Nov 13, 2017

Peachmode Customer Care's response Hi,

Request you to kindly provide the order so that we can assist you better.

For any further assistance, kindly call us on[protected] or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards,
Faisal
Team Peachmode.

Nov 08, 2017

Peachmode Customer Care's response Hi,

We are sorry to hear that you were unsatisfied with the delivered product. However as per our return policy : https://peachmode.com/refund-cancellation/ we cannot process your request for a complete refund. Please use the store-credit provided to you and follow the instructions given in the email.

Thank you for your patience and we hope to serve you better in the future.

Regards,
Faisal Kazi

Nov 04, 2017

Peachmode Customer Care's response Hi,

Your request for return has been initiated. We have sent you another email with all the details along with the pickup scheduled. Once the pickup no. and tracking number is generated you will receive an email with those details.

If the pick up is not done as per the scheduled time mentioned in the email, please let us know.

As per our return policy : https://peachmode.com/refund-cancellation/ you are eligible for peachmode store-credit which can be used to purchase any other product on our website.

Thank you for your patience.

Regards,
Faisal Kazi

Oct 21, 2017

Peachmode Customer Care's response Hi,

We are sorry to hear that you were unsatisfied with the delivered product. However as per our return policy : https://peachmode.com/refund-cancellation/ we cannot process your request for a complete refund. Please use the store-credit provided to you and follow the instructions given in the email.

Thank you for your patience and we hope to serve you better in the future.

Regards,
Faisal Kazi

Oct 16, 2017

Peachmode Customer Care's response Hi,

The product you have purchased is using store credit hence we cannot initiate the reverse pick up.

As an exception case we are taking your return request, Hence request you to send the product back to us by yourself we wont reimburse the courier charges.

Since you will be sending the return package yourself, we request you to provide us with the following details when the package is shipped :

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode
Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010
Phone +[protected]
Once the package reaches our warehouse, please allow us 24-48 hours to update the status and complete the return process. Thank you.

Regards,
Faisal Kazi

Oct 12, 2017

Peachmode Customer Care's response Hi,

The product you have purchased is using store credit hence we cannot initiate the reverse pick up.

As an exception case we are taking your return request, Hence request you to send the product back to us by yourself we wont reimburse the courier charges.

Since you will be sending the return package yourself, we request you to provide us with the following details when the package is shipped :

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode
Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010
Phone +[protected]
Once the package reaches our warehouse, please allow us 24-48 hours to update the status and complete the return process. Thank you.

Regards,
Faisal Kazi

Oct 10, 2017

Peachmode Customer Care's response Hi,

The product you have purchased is using store credit hence we cannot initiate the reverse pick up.

As an exception case we are taking your return request, Hence request you to send the product back to us by yourself we wont reimburse the courier charges.

Since you will be sending the return package yourself, we request you to provide us with the following details when the package is shipped :

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode
Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010
Phone +[protected]
Once the package reaches our warehouse, please allow us 24-48 hours to update the status and complete the return process. Thank you.

Regards,
Faisal Kazi

Oct 09, 2017

Peachmode Customer Care's response Hi,

We sincerely apologize for the product delivered to you from us was not as per expectation.

As a compensation for the inconvenience we can offer you INR100 store-credit / cash-refund. If you are willing to keep the product and want me to proceed with the compensation amount, please confirm.

The compensation amount of INR100 as Store Credit / Refund can be used for future shopping at Peachmode.

Regards
Faisal

Aug 31, 2017

Peachmode Customer Care's response Hi,

Your order was successfully dispatched from our warehouse:
Here are courier details and the tracking link :

Courier Name : Delhivery Lastmile
Courier Tracking No :[protected]
Tracking Link : https://www.delhivery.com/track/package/[protected]

You should receive the shipment in the next 4-5 days. Thank you for your patience.

Regards,
Faisal Kazi

Aug 30, 2017

Peachmode Customer Care's response Hi,

As per your request, we have rescheduled a pickup at the specified date and time. Since this is the second attempt at pickup, I would like to inform you that in accordance with our company policy, if the pickup is not completed we request you to send the product on your own accord with a local courier (Preferred courier : India Post ).

If the pickup is completed, you don't need to do anything else from your end. Your refund / exchange / store credit will be processed in the following manner.

1. Pickup completed.
2. It usually takes 6-7 days for the product to reach our warehouse.
3. Once the product is received our return team processes the return request.
4. It will take 24-48 hours after the return of the item to issue a refund / process the store credit / Exchange the product.

If the pickup is not completed, please send the product with a local courier (Preferred courier : India Post ). A maximum amount of Rs. 150 will be reimbursed to you as compensation along with the amount of return order. You will also need to send us the following details.

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode
Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010
Phone +[protected]
Thank you for your patience.

Regards,
Faisal

Aug 12, 2017

Peachmode Customer Care's response Hi,

The product you have purchased is using store credit hence we cannot initiate the reverse pick up.

As an exception case we are taking your return request, Hence request you to send the product back to us by yourself we wont reimburse the courier charges.

Since you will be sending the return package yourself, we request you to provide us with the following details when the package is shipped :

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode
Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010
Phone +[protected]
Once the package reaches our warehouse, please allow us 24-48 hours to update the status and complete the return process. Thank you.

Regards,
Faisal Kazi

Aug 07, 2017

Peachmode Customer Care's response Hi,

We sincerely apologize for the product delivered to you from us was not as per expectation.

As a compensation for the inconvenience we can offer you INR100 store-credit / cash-refund. If you are willing to keep the product and want me to proceed with the compensation amount, please confirm.

The compensation amount of INR100 as Store Credit / Refund can be used for future shopping at Peachmode.

Regards
Faisal

Aug 07, 2017

Peachmode Customer Care's response Hi,

The product you have purchased is using store credit hence we cannot initiate the reverse pick up.

As an exception case we are taking your return request, Hence request you to send the product back to us by yourself we wont reimburse the courier charges.

Since you will be sending the return package yourself, we request you to provide us with the following details when the package is shipped :

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode
Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010
Phone +[protected]
Once the package reaches our warehouse, please allow us 24-48 hours to update the status and complete the return process. Thank you.

Regards,
Faisal Kazi

Jul 24, 2017

Peachmode Customer Care's response Hi,

We are sorry to hear that you were unsatisfied with the delivered product. However as per our return policy : https://peachmode.com/refund-cancellation/ we cannot process your request for a complete refund. Please use the store-credit provided to you and follow the instructions given in the email.

Thank you for your patience and we hope to serve you better in the future.

Regards,
Faisal Kazi