Peachmode Complaints & Reviews

Apr 04, 2018

Peachmode Customer Care's response Hi,

Thank you for contacting Peachmode.

Sorry for the inconvenience caused to you.

We are here to help you, request you to let us know your order number or Email Id for checking the details.

For any queries and information, kindly call us on[protected]AM – 7PM) or even you can get in touch with our customer support team through online chat/email.

Thanks and Regards,
Shahnawaj,
Team Peachmode.

Apr 07, 2018

Parul Bohra's response My product:[protected] I have return to company .. plz send my money on this account : Allahabad bank
Name Kailash sahu
A/c [protected]

Mar 30, 2018

Peachmode Customer Care's response Dear Anjana,

Order #[protected]

As per the following details :

Tracking : https://www.delhivery.com/track/package/[protected]

The package is in transit. As per our return policy, as soon as the package reaches our warehouse, we initiate the refund process. Request you to wait till product reaches at warehouse.

For any further assistance, kindly call us on[protected]AM – 7PM) or even you can get in touch with our customer support team through online chat/email.

Thank you for your patience.

Regards,
Shahnawaz

Mar 22, 2018

Peachmode Customer Care's response Hi Akansha Dimri,

Order #[protected]

As per the following details :

Tracking : https://www.delhivery.com/track/package/[protected]

The package is in transit. As per our return policy, as soon as the package reaches our warehouse, we initiate the return process. Please allow us 24-48 hours after the package is delivered to generate the store credit for your account. You will automatically receive an email from our side with details of your store credit and how to use it. If you have not created an account on our website, one will be automatically created for you and store credit put in that account.

Once product reach to warehouse our concern department will check & revert back to you

Thank you for your patience..

For any further assistance, kindly call us on[protected]AM – 7PM) or even you can get in touch with our customer support team through online chat/email.

Mar 19, 2018

Peachmode Customer Care's response Dear Customer,

Sorry for the inconvenience caused to you.

As we are updating our system hence the problem is arising we are working on the same regarding your order we had already escalated this case to FedEx courier please allow us 24-48hrs.

For more information on return/refund/cancellation policy of the company, kindly click on below link
http://peachmode.com/refund-cancellation/

For any further assistance, kindly call us on[protected]AM – 7PM) or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards,
Shahnawaj,
Team Peachmode.

Mar 15, 2018

Peachmode Customer Care's response Dear Customer,

We would be definitely happy to assist you, request you to kindly provide us with the image of a damaged product/defective product/product is different in color which you have received, so that our quality check team can ascertain the defect? Kindly provide the image along with the packaging cover of Peachmode for further processing.

Thanks & Regards,
Shahnawaj
Team Peachmode

Feb 27, 2018

Peachmode Customer Care's response Hi Ashwin Shebu,

We apologize for the inconvenience caused to you. As we have already explained you in our previous mail that the actual product always differs slightly from the photo seen on computer screen/online .

However as per our return policy : https://peachmode.com/refund-cancellation/ we cannot process your request for a complete refund. Please use the store-credit which will be provided to you and follow the instructions given in the email.

For any further assistance, kindly call us on[protected]AM – 7PM) or even you can get in touch with our customer support team through online chat/email.

Thank you for your patience and we hope to serve you better in the future.

Regards,
Shahnawaz

Feb 17, 2018

Peachmode Customer Care's response Pick up request for return has been initiated. We have sent you another email with all the details along with the pickup scheduled. Once the pickup no. and tracking number is generated you will receive an email with those details.

If the pick up is not done as per the scheduled time mentioned in the email, please let us know.

As per our return policy : https://peachmode.com/refund-cancellation/ you are eligible for peachmode store-credit which can be used to purchase any other product on our website.

For more information on return/refund/cancellation policy of the company, kindly click on below link
http://peachmode.com/refund-cancellation/

Thank you for your patience.

Regards,
Shahnawaj Shaikh

Feb 19, 2018

Peachmode Customer Care's response Dear Customer,

Sorry for the inconvenience caused to you.

We found you placed a request to return a product, but as per the company return policy, your return request is not accepted as the ordered product is purchased via store credit/voucher.

Since you will be sending the return package yourself, we request you to provide us with the following details when the package is shipped we will not reimburse the courier charges.

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode

Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010

Phone +[protected]

Once the package reaches our warehouse, please allow us 24-48 hours to update the status and complete the return process. Thank you.

For more information on return/refund/cancellation policy of the company, kindly click on below link
http://peachmode.com/refund-cancellation/

Thanks and Regards,
Shahnawaj,
Team Peachmode

Feb 20, 2018

Vani Karlapati's response This saree was displayed n rating showed 5 now it is showing 1 star rating.

Feb 20, 2018

Vani Karlapati's response Order no.[protected] dated16/2/2018

Feb 10, 2018

Peachmode Customer Care's response Dear Customer,

Sorry for the inconvenience caused to you.

Our return policy is very easy and convenient; the return intimation shall be done within 7 days from the receipt of the product delivery at the shipping address. The return request can be placed online from the website or can call us on[protected]Mon to Sat 10 AM to 7 PM) and even can write to us on [protected]@peachmode.com.

As per our refund and cancellation policy http://peachmode.com/refund-cancellation/ we do not provide cash refund until there is damage or a wrong product is sent to you. We do not consider product being "dull" or slight color variation as wrong product since the actual product always differs slightly from the photo seen on computer screen/online. We will only be able to provide you with store credit for exchange, for all other reason.

Request you to let us know if we can proceed further to initiate the return request as per company policy.

For more information on return/refund/cancellation policy of the company, kindly click on below link
http://peachmode.com/refund-cancellation/

For any further assistance, kindly call us on[protected]AM – 7PM) or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards,
Shahnawaj,
Team Peachmode.

Feb 08, 2018

Peachmode Customer Care's response Dear Customer,

Sorry for the inconvenience caused to you.

Once the package reaches our ware-house, our team will check the product and will process the request further.

As per our refund and cancellation policy http://peachmode.com/refund-cancellation/ we do not provide cash refund until there is damage or a wrong product is sent to you. We do not consider product being "dull" or slight color variation as wrong product since the actual product always differs slightly from the photo seen on computer screen/online. We will only be able to provide you with store credit for exchange, for all other reason.

For more information on return/refund/cancellation policy of the company, kindly click on below link
http://peachmode.com/refund-cancellation/

For any further assistance, kindly call us on[protected]AM – 7PM) or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards,
Shahnawaj,
Team Peachmode.

Jan 29, 2018

Peachmode Customer Care's response Hi dixita patel,

As an exception case we are taking your return request, Hence request you to send the product back to us by yourself we won’t reimburse the courier charges.

Once the product reaches our warehouse we will restore the store credit. We request you to provide us with the following details when the package is shipped:

Courier Name :
Courier Tracking No :
Shipped Date :
Product's shipped :
Along with the image of the courier receipt that you received. Also please make sure that the original invoice that was sent to you is inside the return package.

To Address :

Coderaft Solutions Pvt. Ltd. / PeachMode
Shyam Sangini Textile Market,
A Wing, 214-215,
Surat Bardoli Road,
Kumbharia Gam,
Surat, Gujarat - 395010
Phone +[protected]

Once the package reaches our warehouse, please allow us 24-48 hours to update the status and complete the return process. Thank you.

Regards,
Shahnawaz

Jan 23, 2018

Peachmode Customer Care's response Hi Vijaylaxmi,

Your request for return has been initiated. We have sent you another email with all the details along with the pickup scheduled. Once the pickup no. and tracking number is generated you will receive an email with those details.

If the pick up is not done as per the scheduled time mentioned in the email, please let us know.

As per our return policy : https://peachmode.com/refund-cancellation/ you are eligible for peachmode store-credit which can be used to purchase any other product on our website.

Thank you for your patience.

Regards,
Shahnawaz

Jan 23, 2018

Peachmode Customer Care's response Dear Customer,

We apologize for the inconvenience caused to you. Please provide us with the product images so that we can investigate this issue further and do our best to resolve it. Thank you for your patience.

Regards,
Shahnawaz

Jan 18, 2018

Peachmode Customer Care's response Dear Customer,

Sorry for the inconvenience caused to you.

Our return policy is very easy and convenient; the return intimation shall be done within 7 days from the receipt of the product delivery at the shipping address. The return request can be placed online from the website or can call us on[protected]Mon to Sat 10 AM to 7 PM) and even can write to us on [protected]@peachmode.com.

For more information on return/refund/cancellation policy of the company, kindly click on below link
http://peachmode.com/refund-cancellation/

For any further assistance, kindly call us on[protected]AM – 7PM / MON to SAT) or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards,
Shahnawaj,
Team Peachmode.

Jan 04, 2018

Peachmode Customer Care's response Dear Customer,

Sorry for the inconvenience caused to you.

As per our refund and cancellation policy http://peachmode.com/refund-cancellation/ we do not provide cash refund until there is damage or a wrong product is sent to you. We do not consider product being "dull" or slight color variation as wrong product since the actual product always differs slightly from the photo seen on computer screen/online. We will only be able to provide you with store credit for exchange, for all other reason.

For more information on return/refund/cancellation policy of the company, kindly click on below link
http://peachmode.com/refund-cancellation/

For any further assistance, kindly call us on[protected]AM – 7PM / MON to SAT) or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards,
Shahnawaj,
Team Peachmode.

Dec 20, 2017

Peachmode Customer Care's response Hi,

Thank you for contacting Peachmode.

We are here to help you, request you to let us know your order number for checking the details.

For any queries and information, kindly call us on[protected]AM – 7PM / MON to SAT) or even you can get in touch with our customer support team through online chat/email.

Thanks and Regards,
Shahnawaj,
Team Peachmode.

Dec 20, 2017

Peachmode Customer Care's response Dear Customer,

Sorry for the inconvenience caused to you.

Our return policy is very easy and convenient; the return intimation shall be done within 7 days from the receipt of the product delivery at the shipping address. The return request can be placed online from the website or can call us on[protected]Mon to Sat 10 AM to 7 PM) and even can write to us on [protected]@peachmode.com.

For more information on return/refund/cancellation policy of the company, kindly click on below link
http://peachmode.com/refund-cancellation/

For any further assistance, kindly call us on[protected]AM – 7PM / MON to SAT) or even you can get in touch with our customer support team through online chat/email.

Thank you for your co-operation.

Regards,
Shahnawaj,
Team Peachmode.

Nov 16, 2017

Peachmode Customer Care's response Hi,

As per the following details :

Tracking : https://peachmode.freshdesk.com/helpdesk/tickets/142118

The package is in transit. As per our return policy, as soon as the package reaches our warehouse, we initiate the return process. Please allow us 24-48 hours after the package is delivered to generate the store credit for your account. You will automatically receive an email from our side with details of your store credit and how to use it. If you have not created an account on our website, one will be automatically created for you and store credit put in that account.

Thank you for your patience..

Regards,
Faisal Kazi