Pepperfry Complaints & Reviews

I ordered "Linden 4 Door Wardrobe with External Drawer in Wenge Colour by Spacewood" from Pepperfry on 1st April 2022.

This is the link to the wardrobe in the website: https://www.pepperfry.com/product/linden-4-door-wardrobe-in-wenge-finish-1822525...⇄br...

We had purchased 3 sets of Huckleberry Solid Wood Dining Chair In Walnut Colour (Set Of 2), By ESTRE from the Kirti Nagar, New Delhi Branch.

DATE OF PURCHASE : 15th April 2023
DATE OF DELIVERY : 21st April

We wanted beige / off-white color and chair sample was not there. The Store manager confirmed the off-white color, and we bought on his recommendation.

The chairs are GREY. The legs are...

Pepperfry delivered a broken mirror on 24th Feb. since then I asked for either a refund or exchange. Their customer service team is the worst. I have been calling them and sending them emails since then, but they haven’t done anything. All they keep saying is we are experiencing technical issues, and now they have closed my case, without doing anything about it.

My order is[protected]...

Hi, I placed an Order SKU. FN2074825-S-PM35904 on 24-April-2023 and cancelled the same order within few minutes. However, customer care charged 2.5% as cancellation charge, even though the order is not confirmed or order not packed or order not dispatched.

This is unfair. For what reasons are they charging cancellation fee. This is very wrong means of making money.

Kindly look into it.

Thanks...

I had purchased a gift card worth Rs. 20, 000 as a birthday gift for my friend. My friend has not been use the gift card to make payments for her purchases made online from Pepper fry.

We both have been chasing Pepper fry since yesterday morning. Have written details mail to their customer service. spoken to 5 different people and narrated the same story just to her that they will get back in 24 hrs. already 36 hours have elapsed....

I have ordered an product kuruma 2 door wardrobe with order no[protected]. Later I cancelled the order die to quality issues.I have payed full amount and opted for monthly emi.When cancelled, emi should be cancelled and full amount should refund.But pepperfry has not cancelled my item fully.Intead it cancelled partially and it opted for partially emi and full amount not refunded to me. when I contacted customer care, they are telling one story...

I bought a table last summer from Pepperfry online (Order ID-SKU ID :[protected]FN1936472-P-WH37595, Order Date: 22 July 2022) and it has been developing some white patches on the table top (attached pics).
Request item to be serviced as it is still under warranty. Cant reach out to the customer service of Pepperfry....

I bought a bed last summer and the supporting ribs broke in a few days of purchase. I got it repaired by complaining it to Pepperfry.

Now the same issue has happened and I have been denied any repair/return as Pepperfry claims the bed has been damaged due to usage, which does not make sense.

Since this is a recurring issue, I request to initiate a return of the bed....

I bought the sofa a year back and now its one of the legs is loose and sofa falling to one side. please resolve....

HI,

I ordered a bed and mattress both bough form pepperfry on 4th April 2023. I have received the bed on 6th April and mattress on 11th April
The mattress was bigger than the bed and on the same day i reported the situation to the pepperfry customer care with photos. After that I have been asked to provide video with measuring tape and some more photos which I have provided on 13th April 2023. then I have been told...

My name is Mrs. Bini Mathew and had purchased a bed and mattress for the first time from Pepperfry store at Velachery, vide order number[protected].

We were helped by Mr. John from the store, who was very helpful and guided us. We were to pay full cash for the purchase, but he informed us of emi options, which were of nil cost. We decided to avail it, after being assured that there was no cost in having it converted to 6 month...

I placed an order with Pepperfry on 12 April 2023 with an amount of 44844 Rupees. As a part of their “CASHBACK OFFER” i received 8338 credits. The site claims that 1 credit = 1 Rupee. The credits also had an expiry period of 14 days. However when you try to use the credits to place an order, you are only allowed to use credits worth 25% of the price of the product you are trying to purchase. The hidden terms and conditions don’t end...

I am very badly trapped and deceived by pepperfry team.

I bought lots of furniture for my new house. Had issues with all products. It seems like all used products are getting sold by pepperfry.

I raised issue regarding Virsko leather upholstered armchair in brown by amberville (order no[protected]

The legs had cracks and were also unbalanced. Also the leather had many wrinkles and scratches. By...

Hi Team,
when i have purchased a product " Vesta study table " from pepperfry they said if any defects on the table they will replace the product.
There are huge cracks appeared last year on the table after file a complaint to customer support team they have asked to share photo and the technician visited and confirmed it is not repairable they exchange the product by the time the replacement product came to Bangalore warehouse...

Hi Pepperfry Team, Order Id:[protected]
Monet Leatherette 2 Seater Sofa in Beige Colour

I am really disappointed the way your customer care team has handled the issue. There is a manufacturing defect in the delivered product and its been more than 15 days but pepperfry team just keeps telling me that within 24 hours it will be resolved. But after every 24 hrs again 24-48 hrs are added. Its just running in a loop.br...

We have given our flat interior work at pepper fry, gachibowli hyderabad. We have ordered in January 2023. There is no clarity of time line of work to be completed. Nobody from pepper fry team is responding. Neither they attend the calls nor respond. We have paid the whole amount for the interiors.
Still there is no clarity when they will complete the work. Its been more than a month they started the work. Still not yet completed....

Complaint f the chair delivered
Date of order delivered " 30/09/2022

Needless to quote one of the worst customer care service of the brand. I knew must be quite a habitual for the brand as while going through " consumer complaints website" see numerous issue against the portal, really cursing as what compel us to buy furniture from the site . However as a SOP, being a second phase of escalation chart to opt for the...

I purchased a bed from pepperfry in Jan which they were not ready to cancel earlier then this bed is broken and they are denying service as my location is changed but I am in same city just 2 km from pervious location and bed is in warranty and they never told that they will give service on same location as delivered neither its written in terms and conditions when I asked where it's written they said they dont mention its policy...

Hi Team,

I bought King size bed after visiting the studio, trusted you guys and booked it.

It got delivered on time but of poor quality.I haved placed return request and it is still pending from last one week .

Simran Rasika case manager just delaying the things.they are not properly responding and they have asked for another 24 hours.seems that will not help.

Is there a way can...

Hi Team,

I bought King size bed after visiting the studio, trusted you guys and booked it.

It got delivered on time but of poor quality.I haved placed return request and it is still pending from last one week .

Simran Rasika case manager just delaying the things.they are not properly responding and they have asked for another 24 hours.seems that will not help.

Is there a way can...