Pepperfry Complaints & Reviews

After multiple follow-up pepper fry team refused to initiate the return pick up of product also did not send technician for repair even though the product is under warranty.
Priyanka from customer care team spoke so harsh and used vulgarity on the call.
Please look into this

This is with regard to your product (wardrobe ORDER ID[protected]that I bought a month ago.the furniture where it is placed does not have any wall leakages still it has started catching mould from all the corners and inside as well.
The quality is pathetic.i want to return this product.i have also attached the picture of my wall where you can see there is no leakage and there is proper sunlight.i also tried to use termites spray but still it is catching mould.

Inspite of 24 months warranty, I did not receive any assistance after talking to your customer care.

I could not even use this product for a monthBecause of this mould.
Please do the needful and refund my money.

I ordered a product from Adyar(Chennai) Pepperfry Studio on 9th August 2023 Rs.22, 999

Order Id.[protected], Mitika Bone Inlay Sideboard in Mahogany Finish
It was supposed to be delivered on 25th August 2023, but no delivery happened. There was no message or email or call from Pepperfry saying why the product was not delivered. After multiple calls to the studio, customer care, etc. I was told that they are trying to track the courier company since they dont know. Then again after making several calls, I was told that the product is damaged and cannot be delivered. I asked to cancel the order immediately. Pepperfry did not cancel my order. They also did not deliver the product, but they conveniently marked the status as delievered, just to close the case. I have made around 50 calls to their customer care, different Pepperfry studios, the main Adyar Studio(the representative, Ancy, who created the order doesnt answer my calls and the rest of the people in the studio say they don't know anything and that Ancy has gone on leave and so cannot help). No one knows anything, every customer care person says Adyar studio is only responsible for this order and they cant do anything. I have emailed [protected]@pepperfry.com several times, but I have had no resolution till date. Can someone please help me to either cancel my order and get refund or at least deliver a new product. Many thanks.

Dear team,
I am attaching the screenshot of my payment.

So I paid on 1st August for brown cloth organiser.
My payment got deducted from my account but the order wasn't created from pepperfrypepperfry.
So I called the customer care immediately.they said, you will receive the payment in 4-5 days . But still i haven't got any payment yet.

Please do the needful as soon as possible.
Regards
Minal.Agrawal

The single seater sofa recliner was bought from pepperfry in July2022 with a 2 year warranty.
1. The stitches came off from the right arm in the month of May 2023 within a year and a complaint was filed with Pepperfry.
2. The vendor picked up the product and while fixing the stitch in the right arm damaged the fabric at another place and just simply stitched it up which looks very evident. This was raised with Pepperfry immediately and I got an approval from the customer care that a replacement will be provided as this was damaged by the vendor.
3. Then pepperfry went back on their word and said the vendor is denying replacement and we can't do anything. I'm not sure how a vendor can deny replacement for irreparable damage that the vendor did in the first place for a product under warranty.
4. The vendor then again picked up the product and fixed the stitch alone and returned the product with his damage still not resolved. The stitch that was fixed also came off again in a couple of days.
5. I consulted with another third party sofa technician, and he confirmed that the fabric is defective and the only solution for this is to change the entire fabric.
6. The vendor is neither accepting to replace the product nor replace the defective fabric and asking me to pay for the repair work for a product that is still under warranty. Pepperfry is also denying replacement citing that the vendor is denying the request.
7. This has been going on for more than 4 months now and now the stitches have started coming off at other places as well as the place where the vendor fixed it a few weeks back. Now the recliner is absolutely not usable.
8. The latest case registered with pepperfry is EM[protected]
This has caused me so much mental trauma and I've been talking to the vendor and pepperfry for at least 15-20 times a week. I want Pepperfry to replace the defective product as it is still under warranty or provide a full refund of the product and compensation damages for my mental trauma.

Regards,
Balamurugan

I have purchased 2 single supposedly shishm wood beds from pepperfry in 2020..to my surprise bed frame broke down yesterday..in just 3 years..such a poor quality which we were not able to see from external appearance..our old local carpenter made beds are lasting for more than 30 years..made a big mistake of purchasing from pepperfry.

Broken bed broken within 3 months with manufacturing defect and having warranty of 3 yrs entails complete replacement or atleast an extended warranty on the bed after part replacement.

The item was bought in mar 23 and got broken in jun 23 and they did not replace the bed citing merchant is not listening to pepperfry.Warranty is given for 3 yrs and hence it entails complete replacement.However the company gave excuses and just did part replacement of damaged part of bed.This is unacceptable.Neither they are giving extended warranty nor are replacing the bed

I ordered glass sets date of 19 july 2023 & i recived my order 24 July 2023
My Order Id.[protected]
Order delivered but in very very bad condition, most glass are cracked just like sand of glass.
I want to return this full order & get a refund.
This is First time that pepperfry packaging is too bad, just wrap bubble wrap paper otherwise I am a FAN of Pepperfry packaging.
Please find such images
It's been 14-15 days since I complained but the only answer I get is that we will solve your problem within 48 hours, but it's not happening, 15 days have passed.
Please Solve my problem as soon as possible
Thank You.
Regards
Jivan

ORDER ID:[protected]
Hello, My Order Id.[protected]
Order delivered but in very very bad condition, most glass are cracked just like sand of glass.
I want to return this full order & get a refund.
This is First time that pepperfry packaging is too bad, just wrap bubble wrap paper otherwise I am a FAN of Pepperfry packaging.
Please find such images
It's been 14-15 days since I complained but the only answer I get is that we will solve your problem within 48 hours, but it's not happening, 15 days have passed.
Please Solve my problem as soon as possible
Thank You.
Regards
Jivan

I ordered a bed from pepperfry on 15th June. Delivery was promised to be 14th July. Bed was not delivered till 15th July. So I had to cancel the order as it was already delayed. Event after cancellation I have not received my refund till today 1st August. Whenever I talk to customer care they keep asking for time.

Bed was supplied to me with 3 years warranty.The bed has broken within 3 months.Solid sesham wood

I had bought a chair (Atom breathable mesh Ergonomic chair black colour) from pepperfry, which was supposed to be delivered to me on 10th July 2023, but it was delayed and was received on 12th July 2023, and assembled from their carpenter on 13th July 2023, I had ordered that chair for studying .On 20th July 2023, I was sitting on the chair studying but suddenly the chair broke and i fell down, I issued a ticket so they sent their carpenter to check and i was mailed that supervisor will check too but there wasnt any sign of supervisor, so i had complained on the website but then they said that it is due to usage that the chair broke within a week but how can a chair break due mere sitting, i either want a refund or replacement. The chair costs Rs.4000 while how can a chair costing Rs.4000 break within a week by mere sitting My order id is[protected], I've spoken to their customer service twice but it was of no use as they are blaming it on usage.

Pepperfry - Pathetic customer service and Return policy
I ordered an Iron Showpiece for my bedroom. It was delivered on time but didn't meet my expectations so placed return request. I was told by the Resolutions team that delivered product is in good condition and can ONLY be accepted for return in case of any damage.
So, what if I ordered a product online and didn't like that when it was received? There is no way to return? I will still have to keep that product?
Since I have faced this problem i want to make everyone aware of the fact that Pepperfry want their customers to totally rely on the picture of the website and buy the product because once you receive the product and it will not fulfill your expectation there is no chance they will entertain your return or exchange.

Im sorry to say this, but this is really frustating, I ordered two items from pepperfry, on got deliverd, another one was also said delivered (to watchman), but when checked after sometime, the parcel wasnt present
On enquiry back to delivery person, he apolozises saying he delivered to another building instaed of the correct one and would go back to deliver to correct place
now he says the parcel is missing and cant be helped.

THIS IS REALLY FRUSTATING
I WANT EITHER THE REFUND OR THE PARCEL TO BE DELIVRED

We will never order again in pepperfry

Pepperfry have sent a completely wrong product and im unable to return it via the website, request to look into this matter
Order Id.[protected]
ron Decorative Tree Wall Art In Green

Please be informed that I had ordered 2 seater + 3 seater Andres fabric sofa in Ash Grey colour on 4th June from their Studio in Banaswadi, Bangalore. However, when I received the delivery on 17th June, I was shocked to see 2 different colour sofas. Apart being different colour, the 3 has lot of fabric wrinkles and yarn poping out. Also the 3 seater is very light grey in color. They had delivered the sofas without any proper QC. When we asked...

Very disappointment with Pepperfry's customer service. I have been facing numerous challenges for the past 10 days while trying to get my order replaced. Despite multiple attempts, no one from the customer service department has been able to resolve my issues.

To provide some context, I received a damaged bed piece from my order, and it has been 10 days since I reported the issue. However, no action has been taken to replace the order.

I ordered the Yuko office table from Pepperfry store Ramamurthy nagar, bangalore on 27 Jun 2022, it has warranty for 2 years. I use the products carefully but with in less than an year the product started damaging and losing the wood layer and engineered hardwood peeling.

ORDER ID:[protected]

ITEM NAME: Yuko Study Table With Two Drawers In Columbia Walnut Finish By Mintwud

SKU: FN1684405-P-WH5046

The product seems to be of poor quality. So I raised the concern to pepperfry, the carpenter visited my house and captured the photos & videos but he also didn't fix it and said pepperfry will check and replace the top wood. But after couple of days received call from Ms. Srushti M from escalation team on 2nd Jun2023 saying that this damage doesnt cover under warranty and denied to fix the issue. I even requested her to recheck the product but she denied saying the complaint has been verified/closed.

During the purchase on 27th June 2022 from the store ramamurthy bangalore, pepperfry sales representative mentioned the product purchased from store covers more benfits in case of issues with in warranty and told the product life comes for 10 years but it didnt cross first year itself.
Pepperfry has denied the warranty stating that issue comes under "wear and tear" and it's not covered under return policy or warranty - it cannot be considered as "wear and tear" by any means or definition as the damage hasn't occurred due to improper use or by ageing.

It clearly shows that the pepperfry is scamming with warranty just to build trust amongst buyers and later deny the claim on warranty calling it as a "wear and tear".

Attached email conversation and office table pictures details for your reference.

Resolution Expected: I want pepperfry to replace the damaged product as the product is not quality & still it covers under warranty .

Thankyou.

I ordered a coffee table on pepperfry, order number[protected]. In the website, it looked all neat and smooth, and height is mentioned as 16.5 inches. But on delivery, the surface was not smooth, it is rough, catches dirt and looks like some polish was poured on raw wood, cheap. And the height was one inch less. I asked for return and refund but still they are insisting that the product passed "their" quality check, and 1 inch difference is acceptable to "them". Once we pay the money, it looks like, we have to live with their product no matter what the quality is, if there are no damages.

Quite contrary to e-commerce concept where we buy looking at pictures of the product, this is plain cheating.

Please arrange for return pickup asap and correct this mistake.