Pepperfry Complaints & Reviews

Very disappointment with Pepperfry's customer service. I have been facing numerous challenges for the past 10 days while trying to get my order replaced. Despite multiple attempts, no one from the customer service department has been able to resolve my issues.

To provide some context, I received a damaged bed piece from my order, and it has been 10 days since I reported the issue. However, no action has been taken to replace the order.

I ordered the Yuko office table from Pepperfry store Ramamurthy nagar, bangalore on 27 Jun 2022, it has warranty for 2 years. I use the products carefully but with in less than an year the product started damaging and losing the wood layer and engineered hardwood peeling.

ORDER ID:[protected]

ITEM NAME: Yuko Study Table With Two Drawers In Columbia Walnut Finish By Mintwud

SKU: FN1684405-P-WH5046

The product seems to be of poor quality. So I raised the concern to pepperfry, the carpenter visited my house and captured the photos & videos but he also didn't fix it and said pepperfry will check and replace the top wood. But after couple of days received call from Ms. Srushti M from escalation team on 2nd Jun2023 saying that this damage doesnt cover under warranty and denied to fix the issue. I even requested her to recheck the product but she denied saying the complaint has been verified/closed.

During the purchase on 27th June 2022 from the store ramamurthy bangalore, pepperfry sales representative mentioned the product purchased from store covers more benfits in case of issues with in warranty and told the product life comes for 10 years but it didnt cross first year itself.
Pepperfry has denied the warranty stating that issue comes under "wear and tear" and it's not covered under return policy or warranty - it cannot be considered as "wear and tear" by any means or definition as the damage hasn't occurred due to improper use or by ageing.

It clearly shows that the pepperfry is scamming with warranty just to build trust amongst buyers and later deny the claim on warranty calling it as a "wear and tear".

Attached email conversation and office table pictures details for your reference.

Resolution Expected: I want pepperfry to replace the damaged product as the product is not quality & still it covers under warranty .

Thankyou.

I ordered a coffee table on pepperfry, order number[protected]. In the website, it looked all neat and smooth, and height is mentioned as 16.5 inches. But on delivery, the surface was not smooth, it is rough, catches dirt and looks like some polish was poured on raw wood, cheap. And the height was one inch less. I asked for return and refund but still they are insisting that the product passed "their" quality check, and 1 inch difference is acceptable to "them". Once we pay the money, it looks like, we have to live with their product no matter what the quality is, if there are no damages.

Quite contrary to e-commerce concept where we buy looking at pictures of the product, this is plain cheating.

Please arrange for return pickup asap and correct this mistake.

I had ordered the following book shelf in natural wood (brown) colour.

https://www.pepperfry.com/product/sheesham-wood-floating-book-shelf-in-colour-15...⇄

Instead, I got a very ugly looking, peach coloured shelf which is useless for me (picture attached). On the Pepperfry website, it is mentioned that they allow returns for incorrect products. But I am getting a boilerplate response saying that the product given was correct, and nothing can be done.

The product page on the Pepperfry website mentions that I am not the only who had this experience for this product.

Hi,

I bought 4 items from the Pepperfry studio on 30th April. The order amount was abt INR 53K, which I paid partly in gift cards (30k) and partly by credit card.

3 items got delivered, however, 1 item (Fusion King Size bed), never got delivered. After multiple follow ups, I was told that the product has been cancelled. I had a few guest come over by the time the bed was to get delivered. I had to go through a very embarrassing situation in front of my guests.

That said, when I approached the customer care for the refund, they denied paying it back in the credit card mode. The value of the product was about 23k, which is exactly what I paid from the credit card. I don't want to shop again from Pepperfry again, however, they are forcing me to given I would have the unutilized amount in the form of Pepperfry gift card.

It was a simple request, which they denied and then unfortunately closed my case without any final resolution.

Request the form to please take a note and help me get my hard earned money back and a compensation for all the harassment, embarssment, and trouble that I had to go through for last one month.

Buying Experience - I have ordered one Open shoe rack worth price was Rs. 999. I made the payment with my credit card; and the order was placed immediately.

Change the product - After 10 minutes of placing the order, I have realized that I have placed order for a wrong product; and I need to cancel the order and purchase the correct product.

The Problem I faced was as I was placing the order, I noticed the "Cancellation Fee" section and they have "purposefully" and "smartly" hidden the fact that, even if the product is not "shipped" / "manufactured", you have to pay "2.5% Cancellation Charge even if you cancel the product IMMEDIATELY"; which is really WRONG and EXPLOITIVE from a big brand as Pepperfry. As, I have changed my mind / or placed the order mistakenly and I want to order another table, I MUST be able to cancel the order without being charged.

The Solution - Before placing an order the user should be clearly informed that after placing the order they have to pay a 2.5% of cancellation charge if the user want to cancel the order (even if it is after 10 minutes) - It should not happen in the first place, and the user should get a timeframe in which they have enough room to re-think about their purchase. At least the user should be able to cancel the order without any cancellation fees before the product has been shipped. This is really unethical and is a big burden and loss for the consumer

I had bought a 6 seater dinning set . It has a warranty for 3 years .some of the chairs seemed to be damaged in some way .
So I raised a complaint for replacement of those chairs and it has been around 4 months, nothing has been done against my complaint.
I have mailed them multiple times and also called them.
It's been very frustrating and I think they are fooling around me.

Order:[protected] on Pepperfry
Sheesham Wood Wall Shelf in Brown Colour by My Furniture

When I opened my package and was shocked to see that the item was damaged since I was out of station and the package was left at my doorstep.The Pieces were broken and it did not allow me to return because I arrived 2 days after the return period elapsed.
I asked pepperfry for a replacement explaining the genuine situation and my inability to open the package earlier but they just didn’t oblige. I even escalated the same to their grievience officer who assured he would immediately provide a replacement but after a couple of days he called and said it won’t be possible.

Pepper fry is unable to. Initiate my refund as they are not able to pick up an item. I wrote more than half a dozen emails/chats/calls requesting pick up. They have standard response that "we will revert to you with details in 48 hours" and in the said time they will send out another email stating that we have initiated pickup and it will happen in 3-5 days. Same response several times over.

They also state that their delivery partner is responding that address is incorrect and pepper fry executives are not sure why they do so.

There has to be a quicker way to get refund from businesses that are challenged with delivering quality services.

Dear Sir,
Ref : Order id :[protected], Date: 21-Apr-2023.

I have ordered a Product in Pepperfry website on 21-Apr-2023. Till now they didn't delivery the product & not sharing the tracking details to know where is my item. Also, nobody responding in Customer service. Also in website, they are not allowing to cancel my Order due to delay in delivery. So, Kindly help to cancel my order and get the refund my amount.

Thanks & Regards,
Vijayakumar J.
[protected]

I ordered "Linden 4 Door Wardrobe with External Drawer in Wenge Colour by Spacewood" from Pepperfry on 1st April 2022.

This is the link to the wardrobe in the website: https://www.pepperfry.com/product/linden-4-door-wardrobe-in-wenge-finish-1822525...⇄

When the carpenters from pepperfry arranged the wardrobe, I found some gaps and faulty lock in the wardrobe. I filed a complaint with Pepperfry. To respond to my complaint, a carpenter assessed the wardrobe and gave the report that the wardrobe was a faulty one. When I requested for a replacement of the product, initially pepperfry agreed for the full replacement later disagreed and was ready to give part replacement. As this wardrobe is made of engineer wood, removing part and replacing will even more damage to the product.

I sent a notice to the pepperfry for either full replacement or refund the money, but didn't receive any reply from Pepperfry.

I have been struggling with Pepperfry for almost a year for a responsible response but till date Pepperfry is so irresponsible and don't care about customer and their pain.

I am attaching the mail conversation and the notice served to Pepperfry for your verification.

We had purchased 3 sets of Huckleberry Solid Wood Dining Chair In Walnut Colour (Set Of 2), By ESTRE from the Kirti Nagar, New Delhi Branch.

DATE OF PURCHASE : 15th April 2023
DATE OF DELIVERY : 21st April

We wanted beige / off-white color and chair sample was not there. The Store manager confirmed the off-white color, and we bought on his recommendation.

The chairs are GREY. The legs are not sturdy and the finish is sub quality.

There was no call fromCustomer Service. Finally Golf Course Road Gurgaon store emailed an escalation. CS called and said I cant return the chairs

The chairs are still in ORIGINAL PACKING. IT IS AN ONLINE STORE and the WEBSITE says RETURN IS POSSIBLE
Then why am I being hasssled.

THE CS person said I should go talk to Kirti Nagar as she cant solve this!! Extremely bad service by Pepperfry.

RESOLUTION WANTED - Please take these chairs back. I am also open to STORE CREDIT FOR ONE YEAR duration.

Thank you

Pepperfry delivered a broken mirror on 24th Feb. since then I asked for either a refund or exchange. Their customer service team is the worst. I have been calling them and sending them emails since then, but they haven’t done anything. All they keep saying is we are experiencing technical issues, and now they have closed my case, without doing anything about it.

My order is[protected]

Hi, I placed an Order SKU. FN2074825-S-PM35904 on 24-April-2023 and cancelled the same order within few minutes. However, customer care charged 2.5% as cancellation charge, even though the order is not confirmed or order not packed or order not dispatched.

This is unfair. For what reasons are they charging cancellation fee. This is very wrong means of making money.

Kindly look into it.

Thanks

I had purchased a gift card worth Rs. 20, 000 as a birthday gift for my friend. My friend has not been use the gift card to make payments for her purchases made online from Pepper fry.

We both have been chasing Pepper fry since yesterday morning. Have written details mail to their customer service. spoken to 5 different people and narrated the same story just to her that they will get back in 24 hrs. already 36 hours have elapsed.

Attached is copy of invoice and error message from their website.

I have ordered an product kuruma 2 door wardrobe with order no[protected]. Later I cancelled the order die to quality issues.I have payed full amount and opted for monthly emi.When cancelled, emi should be cancelled and full amount should refund.But pepperfry has not cancelled my item fully.Intead it cancelled partially and it opted for partially emi and full amount not refunded to me. when I contacted customer care, they are telling one story daily.

I want full refund my order.

I bought a table last summer from Pepperfry online (Order ID-SKU ID :[protected]FN1936472-P-WH37595, Order Date: 22 July 2022) and it has been developing some white patches on the table top (attached pics).
Request item to be serviced as it is still under warranty. Cant reach out to the customer service of Pepperfry.

I bought a bed last summer and the supporting ribs broke in a few days of purchase. I got it repaired by complaining it to Pepperfry.

Now the same issue has happened and I have been denied any repair/return as Pepperfry claims the bed has been damaged due to usage, which does not make sense.

Since this is a recurring issue, I request to initiate a return of the bed.

I bought the sofa a year back and now its one of the legs is loose and sofa falling to one side. please resolve.

HI,

I ordered a bed and mattress both bough form pepperfry on 4th April 2023. I have received the bed on 6th April and mattress on 11th April
The mattress was bigger than the bed and on the same day i reported the situation to the pepperfry customer care with photos. After that I have been asked to provide video with measuring tape and some more photos which I have provided on 13th April 2023. then I have been told my issue will be resolved in 48-72 hours.. and till today 5 days later there is nothing has been done from pepperfry or mattress vendor. on17th April I had a long call with customer representative from pepperfry who assured me she will get back to me within 24 hours. But today even I called them twice and there was no response from their side.

It is harassment and a very bad experience from pepperfry customer care, as there is no other authority board sitting in customer care who is monitoring the response. Now I would like to cancel the bed and create a new ticket for bed refund. But at the same time, I would like to put this issue in consumer court. requesting consumer care society to help in assist with the same.

Thanks,
Saurabh