Pepperfry Complaints & Reviews

Order ID[protected]
am having the most horrible experience with Pepperfry. I had placed a return request for a folding bed due to safety / stability issues. They asked me to send videos of the same. I did so on 25th Feb. I was asked to wait for a callback from the "Merchant " since then. From that day there is absolutely no response. Why and how should I track Their merchant and how long will he take to respond to me?
Why is the onus on the merchant? And how long is their Tat of 72 hours going to extend?? It was 8th March already.

The product is unsafe for my senior citizen parents due to stability / safety issues. Pepperfry is not taking it back. I am unable to buy a safer bed for them also due to the space taken by your product.
They sent carpenter who said the bed was not assembled correctly. There was no manual given. The carpenter hammered the bed clamp and said use the bed for 24 hours and let me know. But even before time is over he filed a case closed report. We have called him well before 24r hours citing the same stability issue. But no response.

Case manager closed the complaint on 17th March. We sent video also.. He said he will open the complaint but failed to do so.

Now they call And say that we cannot return the product. A wall support is necessary while buying a bed and that's common unwritten pre requisite.

I. Am. Stuck. With an unsafe product

They have taken a loyal customer and her grievance for granted. The time lag, the sheer silence from pepperfryr team for a Resolution is horrible.

Hi,

Pepperfry is not refunding my amount, I am calling and sending email them but they are not responding. They have not initiated my money from last 1 month.

Please help me to get my money.

Regards,
Sakshi Bansal

Damaged product was delivered. I called customer care and they explained the return process and scheduled a pickup. But no-body from Pepperfry came to pickup. I am following with the team since last 4 days and Pepperfry team is not scheduling any pickup and take back the damaged product and refund, . Complete lack of communication and total lies from the reps.

Just give me my money back and i will throw it in the trash if you dont want it back...

Service Interaction number SE[protected].
ORDER ID:[protected]

ITEM NAME: Potter 2 Tier Book Shelf in Wenge Finish

SKU: FN1896815-P-WH5046

Pepperfry is spamming with promotional SMS. There is no mechanism to unsubscribe from promotional list. Website also not providing any information about it.

I had ordered a product in 2019 and due to issue in product quality, i requested to refund the amount. However they refunded in my pepperfry wallet. When crosschecked i was informed there in no option to refund in original mode of payment. And i can use this amount and it is safe in pepperfry wallet. Amount was nearly 10000 ₹.
Due to covid and other personal issues i was busy and occupied. Now when i opened my account i see that almost 90% of refund amount is expired. What ? How can you expire the amount which is mine ? It was not pepperfry amount … its mine and you dnt have rights on it .. I understand cashback amount getting expired and thats is fine but refund amount is not acceptable… Pepperfry does not have any rights on my amount .. on checking with customer care they simply said that refund amount will get expire in 3 years… seriously? And if thats the case why dnt i was informed earlier ? At first place you cant expire my amount. Rather u can transfer to my bank account… This is fraud .. all my trust on pepperfry is broken and request other to not to join with this fraud company and burn your hard earned money … I need a solution on this Pepperfry

I purchased one product "May 6 Inches Memory & HR Foam King Size Mattress by Clouddio" from Papperfry on October 11th, 2022 and have been attempting to return this product while filing multiple complaints with the Papperfry customer service team with no success. It has caused me serious back pain, and I have a gaping problem in my spinal nerve. The mattress cost me a lot of money, and it caused a spinal nerve infection in my back. I'm hoping you'll be able to recognize my issue and send back this useless item.
Below are the old case numbers for reference.
SE[protected]
WR[protected]
EM[protected]
EM[protected]
EM[protected]
EM[protected]
Order No:[protected]FU1925331-P-WH25491-78X72
Product name- May 6 Inches Memory & HR Foam King Size Mattress by Clouddio

The childrens sofa material is defective and has caused severe allergies to my daughter.

I am unable to return online. Return feature on the website doesn't work. I have been emailing and calling them all day and I am told that the item cannot be returned.

my order number is[protected]

I have received a manufacturing defect product, it is not balancing. The product is totally different from the website as shown. Not Pepperfry team is not responding to my problem.

On 12th Feb'23 I had booked "Specchio 2 Door Wardrobe in Seasons Dark Finish by Varanda Woods" Order no.[protected]. On the morning of 27th Feb'23 I received the delivery of the wardrobe (unassembled) and in the evening a carpenter visited to assemble the product. Same day the carpenter identified that 1 part was missing and the moment he realized which part was missing he did not check the remaining parts. After multiple follow ups, I received the replacement on 14th Mar'23 and on 16th Mar'23 new carperter visited to realize that there is another part which is incorrect. Now another 3 days have gone by and I have had no proper response from the customer service team and everytime they call up, they tell me that they will get back to us in 2 - 3 days.

Request: I need a full refund in my bank account and compensation for this experience

I live out of town and pre ordered a mattress to use when I arrive home. When I checked, found that the product was much smaller in size and I reported to them immediately. They refused to replace the item stating their 7 day replacement policy. This was not highlighted nor mentioned at all when purchasing the product. Their customer support was not helpful. Also a bench that I ordered was damaged when delivered and I requested to reconsider the final amount and they offered only negligible discount on a damaged product that they sold to me. I don’t recommend pepperfry to anyone and I will not purchase from them again.

I brought a High Back Revolving and reclining Office Chair from Pepperfry for my home office desk, spending almost Rs 8000 on it .This was delivered on 24th November 2022. A person was assigned from their side who came to deliver, as well as installed the product, which is basically fixing the rod of the top half into the bottom half of the chair. Pepperfry claim that they assign carpenters but he seemed like the delivery person and I do not know for sure if he was a carpenter or not. After installation he sat on the chair and told me it was fine. I asked him if it was stable and all he said was yes of course it was. Within a week the chair got a little tilted to the right back but I did not complaint because it was still fine to sit on and it didn't bother me.

On March 12th, the chair broke and toppled backwards while I was sitting on it. There was a chest of drawers behind it so it toppled as far as that and on realising that it was falling back I put my weight forward to save me from the fall. A family member who was present nearby came running to hold the chai and pull me up. Thankfully, I don't have the habit of sitting in a reclined position backwards, and that saved me from the fall and cracking my head wide open. It could have seriously lead to a head injury otherwise.

After this I went to the website to Raise a complaint. This product has warranty on it, mentioned on the site. I wrote down the complaint, attached pictures and tried to submit my complaint. But guess what the submit button does not work. On clicking it even multiple times nothing happened. I was not directed to any other page.

Then I raised a request for a call back. I got the call back and I was asked to send a mail with the complaint, mentioning the issue. I did that. They told me they will send a carpenter to check.

The carpenter came on March 14th and checked the chair in front o[censored]s. He told me specifically "maam the chair is broken and cannot be repaired, so I will have to report an unrepairable damage from my side." I asked him "then it will get replaced no? " he said he didn't know anything else. He talked to his senior on a call infront of me using only the word "unrepairable damage" but nothing other than that.

Today is 15 th march I get a call from the pepperfry customer service. The guy tells me that the carpenter has given a feedback saying its a "USAGE DAMAGE" so nothing can be done about it and the complaint will be closed here! But the carpenter did not mention this word. Pepperfry refuses to share the feedback they got from the carpenter transparently.

1) A chair, that too a heavy office chair like this is not something people throw around or play with, it is used for SITTING . You will use a chair and not keep it on display on a shelf top! They cannot just shrug off their responsibility by saying "USAGE DAMAGE " .

2) The carpenter never used this word "user damage", he said "irrepairable damage" . They have refused to share any proof of feedback from the carpenter saying its against their policy. Where is the proof that the carpenter has shared this feedback and pepperfry is not making this up to shrug of their responsibility.

3) How do they know this is an usage damage just by looking at it? Why has it broken within four monthhs of buying it!

4) why can I see 100's of other peppperfry consumers with the same complaints that Pepperfry is selling them faulty products and when it is breaking within a few months they refuse to help or take any responsibility for it!!

No refund, no replacement, no repair service, nothing is being given.They have closed the complaint. I checked social media and there are hundreds of more customers like me who are being sold bad quality products that is breaking within months and pepperfry is just blaming the customer for it and not doing anything about it! I have spent Rs8000 on this product .Please HELP

We have ordered the matteress on 28.02.2023 but still we have not received the product, and tracking details are showing it has been delivered on 6th March, 2023. We are following up with the customer care but not getting any reply from them

Didn't deliver product and not refunding the amount we have ordered the mattress on[protected] and on 6th March we have received the message that mattress has been delivered, we are following up with Pepperfry but customer care people are not giving proper answers

We have booked a matteress online through Pepperfry on 27/02/2023. But till date we have not received it and now tracking details is showing that product is delivered on 06/03/2023. After sending mails and making phone calls we are not getting any response.

I m asking their customer care person to refund us the amount but they are not giving any response. They are giving only one answerwill get back to you after 48 hours

I ordered a 4-door wardrobe from Pepperfry order ID:[protected], and technicians arrived to install the product on 15th February. But the installation was rendered unsuccessful as the wardrobe was defective due to faulty and missing parts(Images attached below). So we placed a return request immediately

We are getting emails from Pepperfry that the problem will be sorted out in 48 hrs 72 hrs etc. Even after 2 weeks apart these messages nothing has happened from Pepperfry's side regarding the return/replacement.

We are regularly following up on Pepperfry's customer care regarding this. Apart from assurances that the problem will be sorted out in 48/72 hrs every time we call them nothing is being done from Pepperfry's end even after 14 days.

This cannot go on further with absolutely no response from Pepperfry to settle the matter. This is not acceptable from a company of your stature. I have spent a hefty sum of Rs 32, 000/- on the wardrobe and you guys have sent a faulty piece without proper inspection before dispatch putting us in enormous hardship.

Request you to settle the matter immediately either by replacing it with a fresh one or Refund the amount at the earliest.

The service is pathetic.
It's been a month I raised a request for a product not delivered, but no action was taken. Someone called and said wait for 48 hrs but it's been a month since then. When I tried to contact pepper fry, I raised 4 chats since morning and every one said wait till EOD and the case manager will call you. But there was no call till 7.
There was no SURVEY sent after the chat.
When the case manager...

The below line which PEPPER FRY Claims in their AD's and on their Website is MISLEADING.

"Pepperfry credits can be used for up to 50% of the cart value with 14 days validity and once lapsed/expired cannot be extended" says that 50% of the cart value as credits with 14 days validity can be used,

but where is the CAP on the limit mentioned.

The above clearly shows that PEPPER FRY is frying and fooling people with this CASHBACK Offer.

When a person buys a FURNITURE Worth 20k and goes by the 50% Cashback offer the expectation is that we can redeem the value of 50% of 20k on our next purchase. But the reality is only Rs.2, 500(which is only 12.5% of the buying value) is allowed which is a let down.

I feel this CASHBACK Scam is good only for purchases of Furniture worth 5k only wherein they can get Rs.2500 back with the 50% CASHBACK OFFER.

We recently bought a STUDY TABLE Worth Rs.14, 599. During placing the Order it was mentioned that 50% CASHBACK OFFER is available and were given Rs.7, 300 in our wallet to be used on our next purchase within 15 days.

We intended to utilize Rs.7, 300 in our wallet by placing an order for a SINGLE BED WITH STORAGE (Zyva Single Bed With Box Storage In Provincial Teak Finish) costing Rs.30, 399 and only then did we realise that the CASHBACK offer given by PEPPER FRY was misleading and not true.

We realized that the actual amount redeemed can be only Rs.2, 500 and the balance amount of Rs.4, 800 is CLAWED Back by THE PEPPERFY People.

Why is PEPPERFRY Frying/fooling to people mentioning about 50% CASHBACK, when the customer is placing order above 5K which is clearly MISLEADING.

The Customer support reply to the above query which we had raised with them on 17th February was an AUTOMATED reply and it is pathetic for a company of this stature to treat their customers with this type of LETHARGIC Reply.

We are not happy with this bitter experience we were made to go thru.

Sorry to mention the bad experience we were pushed to.

Hi all,
Its painful to even explain my bitter experience with Pepperfry.
On 12th Feb i got delivered a twin marble top centre table with golden frame. As soon as it got opened i noticed the smaller marble circle is complete white with no pattern and bigger marble circle has the patterns. The deal was showing on website to sell both patterned marble tops. This is first failure point - MIS SOLD / INCORRECT PRODUCT SOLD. Straightaway i called customer service, chatted with them and uploaded clear pictures and a case manager promised to talk to supplier to replace it. if not refund the entire amount.

Then later that day i realized there is some discolored or rusty paint that does not look good so i reported the same to pepperfry customer service the same day. and i was assured that the case manager 'Bhibuthi' will get back to me. Since 12th Feb till 21st Feb no one even called me back offering a resolution, replacement or refund. every day i called them and they promised to call me back withing 24hrs. NO ONE CALLED.
on 22nd Feb i received a called back from a member saying they cannot replace or refund the product as there is nothing wrong with it. I was frustrated and angry both and somewhat surprised with their response.
at the end of the call they said they will look into it and asked me to send another set of pictures to decide.

I am surprised they way Pepperfry operates. I feel like as a customer i am a hostage to them as my money is stuck with them, they are in complete control what they can refund, replace or just refuse to do anything.

I ordered a product ( Id:[protected], Cloche Bell English Rose Soy Wax Sented Jar Candle by Indian Crystal Company) which showed delivered on 8th feb 2023 but was not actually delivered. I reached out to pepperfry on 9th feb and filed a complaint regarding this. After that i contacted them multiple times but got the same response " we will resolve your query in 24hrs". Even after a week same response received. When i asked for the refund they denied it saying can't process refund before conformation from delivery merchant. Worst experience.

We were offered a mystery deal with the purchase of our mattress from pepperfry showroom in Preet vihar. We never got anything related to the deal. When I checked with the store multiple times, the salesman vikas told me that he has raised the complain with the customer care and they have replied that due to certain reasons the deal is not applicable anymore. When I called pepperfry customer care Myself, they told me that there is no such...