Pepperfry Complaints & Reviews

Order ID[protected]
am having the most horrible experience with Pepperfry. I had placed a return request for a folding bed due to safety / stability issues. They asked me to send videos of the same. I did so on 25th Feb. I was asked to wait for a callback from the "Merchant " since then. From that day there is absolutely no response. Why and how should I track Their merchant and how long will he take to respond to me?
Why is...

Hi,

Pepperfry is not refunding my amount, I am calling and sending email them but they are not responding. They have not initiated my money from last 1 month.

Please help me to get my money.

Regards,
Sakshi Bansal...

Damaged product was delivered. I called customer care and they explained the return process and scheduled a pickup. But no-body from Pepperfry came to pickup. I am following with the team since last 4 days and Pepperfry team is not scheduling any pickup and take back the damaged product and refund, . Complete lack of communication and total lies from the reps.

Just give me my money back and i will throw it in the trash if...

Pepperfry is spamming with promotional SMS. There is no mechanism to unsubscribe from promotional list. Website also not providing any information about it....

I had ordered a product in 2019 and due to issue in product quality, i requested to refund the amount. However they refunded in my pepperfry wallet. When crosschecked i was informed there in no option to refund in original mode of payment. And i can use this amount and it is safe in pepperfry wallet. Amount was nearly 10000 ₹.
Due to covid and other personal issues i was busy and occupied. Now when i opened my account i see that...

I purchased one product "May 6 Inches Memory & HR Foam King Size Mattress by Clouddio" from Papperfry on October 11th, 2022 and have been attempting to return this product while filing multiple complaints with the Papperfry customer service team with no success. It has caused me serious back pain, and I have a gaping problem in my spinal nerve. The mattress cost me a lot of money, and it caused a spinal nerve infection in my back. I'm hoping...

The childrens sofa material is defective and has caused severe allergies to my daughter.

I am unable to return online. Return feature on the website doesn't work. I have been emailing and calling them all day and I am told that the item cannot be returned.

my order number is[protected]...

I have received a manufacturing defect product, it is not balancing. The product is totally different from the website as shown. Not Pepperfry team is not responding to my problem....

On 12th Feb'23 I had booked "Specchio 2 Door Wardrobe in Seasons Dark Finish by Varanda Woods" Order no.[protected]. On the morning of 27th Feb'23 I received the delivery of the wardrobe (unassembled) and in the evening a carpenter visited to assemble the product. Same day the carpenter identified that 1 part was missing and the moment he realized which part was missing he did not check the remaining parts. After multiple follow ups, I received...

I live out of town and pre ordered a mattress to use when I arrive home. When I checked, found that the product was much smaller in size and I reported to them immediately. They refused to replace the item stating their 7 day replacement policy. This was not highlighted nor mentioned at all when purchasing the product. Their customer support was not helpful. Also a bench that I ordered was damaged when delivered and I requested to reconsider...

I brought a High Back Revolving and reclining Office Chair from Pepperfry for my home office desk, spending almost Rs 8000 on it .This was delivered on 24th November 2022. A person was assigned from their side who came to deliver, as well as installed the product, which is basically fixing the rod of the top half into the bottom half of the chair. Pepperfry claim that they assign carpenters but he seemed like the delivery person and I do...

We have ordered the matteress on 28.02.2023 but still we have not received the product, and tracking details are showing it has been delivered on 6th March, 2023. We are following up with the customer care but not getting any reply from them...

Didn't deliver product and not refunding the amount we have ordered the mattress on[protected] and on 6th March we have received the message that mattress has been delivered, we are following up with Pepperfry but customer care people are not giving proper answers...

We have booked a matteress online through Pepperfry on 27/02/2023. But till date we have not received it and now tracking details is showing that product is delivered on 06/03/2023. After sending mails and making phone calls we are not getting any response.

I m asking their customer care person to refund us the amount but they are not giving any response. They are giving only one answerwill get back to you after 48 hours...

I ordered a 4-door wardrobe from Pepperfry order ID:[protected], and technicians arrived to install the product on 15th February. But the installation was rendered unsuccessful as the wardrobe was defective due to faulty and missing parts(Images attached below). So we placed a return request immediately

We are getting emails from Pepperfry that the problem will be sorted out in 48 hrs 72 hrs etc. Even after 2 weeks apart these...

The service is pathetic.
It's been a month I raised a request for a product not delivered, but no action was taken. Someone called and said wait for 48 hrs but it's been a month since then. When I tried to contact pepper fry, I raised 4 chats since morning and every one said wait till EOD and the case manager will call you. But there was no call till 7.
There was no SURVEY sent after the chat.
When the case manager...

The below line which PEPPER FRY Claims in their AD's and on their Website is MISLEADING.

"Pepperfry credits can be used for up to 50% of the cart value with 14 days validity and once lapsed/expired cannot be extended" says that 50% of the cart value as credits with 14 days validity can be used,

but where is the CAP on the limit mentioned.

The above clearly shows that PEPPER FRY is frying and...

Hi all,
Its painful to even explain my bitter experience with Pepperfry.
On 12th Feb i got delivered a twin marble top centre table with golden frame. As soon as it got opened i noticed the smaller marble circle is complete white with no pattern and bigger marble circle has the patterns. The deal was showing on website to sell both patterned marble tops. This is first failure point - MIS SOLD / INCORRECT PRODUCT SOLD. Straightaway...

I ordered a product ( Id:[protected], Cloche Bell English Rose Soy Wax Sented Jar Candle by Indian Crystal Company) which showed delivered on 8th feb 2023 but was not actually delivered. I reached out to pepperfry on 9th feb and filed a complaint regarding this. After that i contacted them multiple times but got the same response " we will resolve your query in 24hrs". Even after a week same response received. When i asked for the refund they...

We were offered a mystery deal with the purchase of our mattress from pepperfry showroom in Preet vihar. We never got anything related to the deal. When I checked with the store multiple times, the salesman vikas told me that he has raised the complain with the customer care and they have replied that due to certain reasons the deal is not applicable anymore. When I called pepperfry customer care Myself, they told me that there is no such...