Pepperfry Complaints & Reviews

Address: Hyderabad, Andhra Pradesh

I placed an order for a pair of headphones on pepperfry.com on 16-Sep-2012. The website mentioned delivery in 7 working days so I did not bother to call them up until 26-Sep-2012. when i did so after 26th Sep, my call was never answered as i was kept on hold for more than 10-15 minutes, repeatedly. I tried to connect their 'Live Chat' option and finally got a reply after waiting 15 minutes (mind you, the time taken quoted is not being exaggerated). When i asked for an explanation as to why my product was not shipped, they simply said that they have not been able to procure it from their vendor. On insisting they finally said that they have raised a complaint to their concerned department. I asked for the complaint number and they denied sharing that saying i can just use my order number for any information.

I was told that the product would we shipped in max 48 hours after that. 2 days after that, i got a mail saying my order has been cancelled. I again connected to the Live Chat, waited 15 minutes as usual and asked for an explanation. They had none. When i asked for refund, they said that pepper points would be credit to my account and there will be no refund.

So, basically they are taking physical cash from us, in the name of delivering us goods for cheap, cancelling our orders and then giving us 'pepper points' to use on a website that never delivers what we order. The icing on the top is that these so called 'pepper points', which are provided against the cash payment we make, are valid only for 15days, after which you can kiss your hard-earned money goodbye.

Something needs to be done asap to teach them a lesson.

Simply pathetic website. Simply pathetic Customer service. Simply pathetic way to treat the Consumers.

Aug 13, 2020

Complaint marked as Resolved

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H

hiteshDobariya

from Mumbai, Maharashtra

Oct 2, 2012

I think we should have to go for grahak surksha, is it right option?

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Pepperfry Customer Care

from Pune, Maharashtra

Dec 21, 2012

Verified Support

Hi,

Trust your conversation with our team was satisfactory, and your query has been resolved. Once again apologies for the inconvenience caused.

Warm Regards,
Team Pepperfry

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Address: Gujarat

Please Forward this mail to your Head of Department

Hello Sir,

I have Order Gold Coins From Pepperfry with Order #[protected]

Due to bluedart People had Lost the Order they have convey me that they that report Shipment has been lost on 17 Sep 2012

from the same day i am try to contact Customer Care daily and ask the status on 18th sep 2012 they told me chat that it will be shipped by 21th and you will be recevied that by 25th Sep

they told me that i will contact you by monday morning for the status (Diana was the Customer Care Person )

That was the first false Promise

On Monday i havn't received call from Customer Service and i have to Customer Care again and that people told me that sir you will receive the product by tuesday for Sure

that was the second false Promise

after that i had talk with Vikram Floor manager he told me that sir we hare order gold coins for you and it will be dispatched by 28th

on 28th i have called to confirm the order status then he told me sir i can see that the shipment is there for dispatched
i can see that and you will receive the call from our side for the status by night or tomorrow morning 11 am
i told vikram that tomorrow is saturday and warehouse people will not there tomorrow and noone will be able to answer me
but he told me that sir i will contact you for sure with status.

i havn;t received any call till now and the customer Service people is telling me that vikram has off for two days so you will get status on monday

in this all thing i havn't Received any call for status from your side with and update

but they are expect to make false Promises

i have all the recording with me for all the false promises you have made

this is my last mail and last conversion with pepperfry if don't get any resolution on monday then i am going to post this complain on Consumer Complain with all the chat records and call records

you guys are taking this so litely with i am suffering this from 15th Sep 2012 and i have order that on 5th Sep 2012

Please put your self on my place and think about it

--
Thanks,

Purvin Shah
M - [protected]

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M

muditagrwal

from Hyderabad, Andhra Pradesh

Oct 1, 2012

They have the worst Customer Service I have ever seen!!

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Address: Udupi, Karnataka

Hi there
I have ordered an item with order number:[protected] on 13 Sep' 12 in http://www.pepperfry.com/ , I have paid for the item through online payment mode,
after paying for item the www.pepperfry.com site displays order successful and shipped in 7 working days but still the product is not delivered and there is no information given for tracking the ordered item,

Regards
Vinodh

Aug 13, 2020

Complaint marked as Resolved

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Address: Gautam Buddha Nagar, Uttar Pradesh

I placed my first order "Big Homes 3pcs non-stick cookware set" vide order no.[protected] from pepperfry site on 4th sept 2012. They did not deliver my product then I complaint through mail & online website. After 15 days of placing the order, they cancelled my order & said " the product is out of stock". then they gave me some pepper points.

As my order was cancelled I got pepperfry points. I opened their website & surprised to see the same product available for shopping & was in stock. Again I ordered the same product "Big Homes 3pcs non-stick cookware set" with one facial kit vide order no.[protected] on 21 Sept 2012. Now I received the facial kit but the cookware set is pending. I am doing so many follow-ups, but they are not responding. All time their toll free no. is busy. They even dont reply on my mails.

If they dont have the product in stock then why it has been shown at their website. Why it is available to the customer to place order? That means they are making customer fool. Even having the non-availability of stock, why they are showing that at their website. They just need money & want to attract customers whether the product is available in stock or not. This is fraud company. This is totally unfair to the customers.

Pls help me as my money Rs 649 is stuck now. Pls help in getting my order as soon as possible.

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mdafz20

from Bengaluru, Karnataka

Oct 5, 2012

agree

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Address: East Delhi, Delhi

the below mentioned order was placed on the website on 6 September 2012 and delivery time was 7 working days. But till date 22 September I have not received the product. After repeated complaints by phone and email, no response from the company.

Feel cheated and commitment of delivery did not meet.

Order Id Date Name Shipping within Amount
[protected]/6/12 Soni Singh 7 Working Days* Rs.575

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Pepperfry Customer Care

from Pune, Maharashtra

Dec 21, 2012

Verified Support

Hi,

Trust your conversation with our team was satisfactory, and your query has been resolved. Once again apologies for the inconvenience caused.

Warm Regards,
Team Pepperfry

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Address: Mumbai City, Maharashtra

the below mentioned order was placed on the website on 4 September 2012 and delivery tine was 7 working days. But till date 18 September I have not received the product. After repeated complaints by phone and email, no response from the company.

Feel cheated and commitment of delivery did not meet.

Order Id Date Name Shipping within Amount
00255728 9/4/12 Shoeb Kadri 7 Working Days* Rs.587

Aug 13, 2020

Complaint marked as Resolved

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Address: Pune, Maharashtra

Hi,

I placed a order of a t-shirt with pepperfry.com on 24/08/2012. Order id is[protected]. The color of product is shown as Blue and Green on site, but the product I received of black color.

When I contacted them they asked me to ship it back and told me that courier charges will be reimbursed.
I sent it back to them on 31/08/2012 with DTDC courier Consignment No : V09882239, and they received it next day.

Since then I am following it with them regarding reimbursement of courier charges and everytime they say it is processed on 04/09/2012, but till today 17/09/2012 I am yet to receive reimbursement of my courier charges.

Their customer service is pathetic, executives ther don't know how to talk with customer and unable to resolve issue.

Thanks,
Prakash Inani

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Dear,

Team Pepperfry..

This is regarding my order no :[protected]

I had ordered for Anna Andre Paris Floralina EdT + Deo Gift Set from your site on 23/8/2012 of 760/- , which was delivered to me with some other wrong product of 164/- value on 25/08/2012.when i contacted your customer care with request for refund of my money to my S/B A/C but they denied for the same and told me it is now not possible as per their terms and conditions & i was advised to return the product and for that i was promised with refund in form of peperpoints i.e 760 + 500 (as Compensation )= 1260 PP + courier expenses (Rs.50/-) then i agreed to same but dishearteningly.
I followed the procedures as advised and returned it thru Blazeflash couriers limited, AWB no:[protected].

In return I was credited with only 760 PP on 5th sept, i was surprised and i called CC 10-15 times(6 days) regarding additional 500 points as promised but every time they refused for the same and denied for any such kind of promises done.but floor In charge Nancy agreed and committed the mistake done by Pepperfry and agreed to give that 500 PP(within 48 hours Max.) which was initiated on 11/09/2012.

But that 500 PP was never credited to my a/c for which i called to your CC abt 15-20 times(5-6 days), and every time every CCE assured me that it will take some more hours and one of them advised me to talk to Mr.Vikram.. so i talked to Mr. Vikram ( team manager ) and surprisingly , he was not at all helpful to me but was rude and in denial mode for everything and in place of giving additional points,rudely told me for refund of Rs 460/- to my bank account( if done so, i want my money a/w appropriate interests) ,but i was again very disheartened.

Now,today , what i can see as your customer that my Rs 760/- (A/w 300PP) is stuck in your banks for about last 1 month and i was unnecessary harassed with wrong product sent to me by your end and i took all the pain to pack it and sent i back and then falling into vicious cycle of calling your customer care ( I have all call recordings saved in my handset since beginning ) , and at last i am very disheartened after shopping from your site for which i got a lot of mental trauma and unnecessary tension to my and Dr.Vivek's (since beginning he is attending all issues/calls regarding mine order from his number [protected]) life, for which now i am planning to raise this issue in consumer court/ forums.

( Dr Shruti Singh )
phone no : +91- [protected]
[protected]@gmail.com

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gopalkrishnabohidar

from Kolkata, West Bengal

Dec 8, 2012

I too have very bad experience with pepperfry.com. I would request all viewer never to go for this site. For purchase they will run after you but after payment they will never entertain your complaint. I have strong belief that basic motto of the company is to loot innocent online puchaser.

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Address: Tamil Nadu

hi, i ordered 2 PRODUCTS on PEPPERFRY ON 10TH AUG’12,ORDER NO:#[protected], THEY MAILED AFTER A WEEK DAT ONE OF D ITEM OUT OF STOCK, AND SENT A COUPON NO REFUND. BY USING THAT COUPON I ORDERED 2 PRODUCTS AGAIN BUT THEN IM IN NEED TO CANCEL D ORDER WITHIN DAY, WHEN I ASKED THEM TO CANCEL AND REFUND THEY REFUSED, AND STILL NO CANCELLATION, ASKING TO WAIT FOR 2 MORE DAYS, ALREADY I SPENT RS.600 IN THESE ORDERS BUT DIDN’T RECEIVE ANY ITEMS FROM PEPPERFRY, VERY BAD SHOPPING EXPERIENCE. I HAD DONE SHOPPING WITH FLIPKART, HOMESHOP18,EBAY ALL THOSE ARE GOOD BUT, FIRST TIME IN PEPPERFRY, I THINK I BE CHEATED BY PEPPERFRY ORDERS. NOW IM ASKING TO CANCEL ALL MY ORDERS AND ASKING FOR REFUND FOR MORE THAN A WEEK BUT NO RESPONSE, *THEY SAYS REFUND INITIATED ON 20TH AUG BUT NO REFUND YET, IN OTHER SHOPPING WEBSITES IT WILL BE REFUND IN JUS 2DAYS, BUT PEPPERFRY IS CHEATS, PLZ DONT PREFER PEPPERFRY FRNDS.

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Address: Maharashtra

I had ordered a softelsandwich maker from PEPPERFRY.COM Order no[protected] ON 3RD JULY 2012 but due to defects(was fuming) I had to return the product. The company till date has not refunded my money nor the courier charges.I have to call every alternate days and enquire about the refund status which has na null response
Strict actions should be taken against such online sits who play with customers trust and tolerance.

Aug 13, 2020

Complaint marked as Resolved

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Address: Central Delhi, Delhi

To whom it may concern,

I ordered few products from PEPPERFRY website on 29 July 2012. The delivery was in Delhi only which normally takes 1 to 2 days for delivery. It has been 11 days since I am waiting for the order. The address mentioned was my home address, which was always open of receiving the order. No one called me to confirm the address.

If your company is incapable of providing such a basic level of service then it is better that you shut down your business and save everyone of the pain of ordering through you.

The customer care executives first should be trained how to speak to a customer. Your attitude towards customer service is reflected by them and believe me this is one of the worst experiences I have. If you cannot afford a courier service or an in-house delivery team send it by normal post. Even that will reach before you will deliver.

Being a medical / health related product, it should have a priority over the others, but to access that your teams needs to apply their mind which i think they don't do or the don't have.

I am not done with you people because Il surly drag you to a consumer court and tell everyone about your service.

--
Thanks & Regards
Ovais Yusuf
+91.[protected] , [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: West Delhi, Delhi

Select Period From : To : FIND IT
1 Item(s) Show per page
Order no. Order date Status Amount Details
[protected] 7/12/12 Confirmed Rs.1,108 VIEW
pulkit chhabra
A-3 2nd FLOOR NEW MULTAN NAGAR
NEW DELHI, New Delhi, 110056
India
T: [protected] PRINT ORDER
Order Mode: Cash On Delivery
Product Name Quantity Total

Philips Steam Iron GC1903/21
Orderd : 1
Invoiced : 1
Rs.1,149

Evolution Home Cotton Soft Jacquard Towel
Orderd : 1
Invoiced : 1
Rs.459
Sub total :
Rs.1,608
Shipping & Handling :
Rs.0
Cash on Delivery :
Rs.0
Discount (PEPREGJA5DT) :
-Rs.500
Charity :
Rs.0
Total Amount :
Rs.1,108
1 Item(s) Show per p

when i received this order the delivery boy charged me Rs 459 instead of Rs 316. when i complained them they said that its our technical fault and we cannot refund the money and therefore u also have to pay Rs 1149 for the steam iron instead of Rs 792. They Re Harrasing Me mentally by talking rudely and by also saying that we will cancel the order and u will have to buy again and pay extra amount.
pepperfry is doing fraud and is cheating the customers. Why should we suffer because of their Technical Fault.
If they do not Refund me the amount I will File A consumer Case against Them.

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guys never buy from pepperfry. I tell you the reason I ordered a Prestige Omega Deluxe Fry Pan 240 mm with Lid from Pepperfry couple of weeks back. They sent me the product which was broken. On my complaint they arranged for a reverse pickup, during my complain I told them that I do not want the money back but the product itself and they agreed to it. Later I got a call from their customer care that they cannot send me the product but they will refund the amount as they do not have replacement policy and suggested me to place the order again. I placed the order again and today I got the same broken fry pan that I had sent back for replacement.

I also posted a complaint on their facebook page. Still not action taken http://www.facebook.com/Pepperfry/posts/[protected]?notif_t=feed_comment

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DESCRIPTION
I placed order for 32 products out of which one was "Himalaya Anti-Hair Fall Shampoo" on 28th Jan 12. I received the product in leaked condition on 5th Feb and same day raised the issue with their customer support by opening a support ticket. After this I just kept opening support cases and mailed them only to get no response or lukeworm response.
They asked me for pictures of the leaked product after 15 days of opening 1st case and how can they expect me not to use product which I needed for 15 days. they must have asked me for pictures in first instance itself which they did not.

They finally told me compensation of 200 pepper points which is equivalent to Rs. 200. Their policy at time I bought products was that I can use pepper points for anything above Rs. 200 purchase, in short to use 200 pepper points on purchase of Rs. 400.

After many tickets followup I was credited 200 pepper points in my account on 18th April which is 2.5 months after I logged my 1st complaint. Now their policy have changed. To use pepper points, i have to buy Rs. 1200 worth products from their website for utilizing my full 200 pepper points. Its just cheating customer by asking them to purchase Rs. 1000 worth more products just to get their compensation.

List of tickets opened
MER-76873
FBV-86755
EAL-54113
HRQ-63975
YNX-28127
OUM-65428

DAMAGE
Mental Harassment
Cheating customer
Time wasted in followup with customer support
Efforts put in
Forcing customer to buy more from their website

COMPENSATION REQUIRED
written Apology from Pepperfry
Extra 500 Rs. credit/cheque for my time and efforts as compensation. This must be without any minimum purchase condition
Rs. 200 credited to my bank account or new shampoo sent to me

Aug 13, 2020

Complaint marked as Resolved

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Pepperfry Customer Care

from Mumbai, Maharashtra

Jun 6, 2012

Verified Support

Dear Praveen,

Trust your query has been resolved by our team. Thank you for giving us the opportunity to make amends.

Warm Regards
Team Pepperfry

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P

parveend

from Pune, Maharashtra

Jun 6, 2012

I am sorry this thing was never resolved to my satisfaction.

Compensation as mentioned in the complaint was never provided

COMPENSATION REQUIRED
written Apology from Pepperfry
Extra 500 Rs. credit/cheque for my time and efforts as compensation. This must be without any minimum purchase condition
Rs. 200 credited to my bank account or new shampoo sent to me

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S

Sshreya

from Mumbai, Maharashtra

May 24, 2016

Laopala dinner set

My order id is[protected], got the delievery today, its totally in a shattered condition, want to cancel the order.

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Address: Rangareddy, Andhra Pradesh

I have purchased green tea from pepperfry.com website two week ago and this is what they say after deducting money from my credit card

Hi Madhu Sai,

Greetings for the day.

Thank you for writing to us and sorry for the inconvenience caused.

Your order number[protected] has been cancelled due to the failure in the payment procedure on 13th April, 2012, so you have not received Green tea yet.

For further assistance kindly get in touch with our customer support team on our toll free number *[protected].

Please refund my money and to other people who are reading this never buy from pepperfry.com i think they are a fraudulent business entity

Aug 13, 2020

Complaint marked as Resolved

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Pepperfry Customer Care

from Mumbai, Maharashtra

Jun 6, 2012

Verified Support

Dear Madhu Sai,

Please accept our apologies for the inconvenience caused. Your order #[protected] was cancelled due to an intermittent system error; however, once you highlighted this to our team (Thank You for doing so); we shipped the order via Quantium AWB# D39633359 which was delivered on 11th May as per the website.

Thanks once again for giving us the opportunity to make amends.

Warm Regards,
Team Pepperfry

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M

manishkp

from Delhi, Delhi

Sep 21, 2012

Order No.[protected]
I ordered one Sony 16GB SD (SDHC) UHS-1 Card - 94MB/s Class 10 MRP Rs.1350/- "But" they sent Sandisk 16 GB 30 MB/s Card MRP Rs.1010/-. This is sheer cheating at their end.

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Hi,
Please don't prefer pepperfry.com for shopping through online even if they give mega offers. Because that offers won't work. One of my colleague referred me pepperfry.com and when I registered I got 500 pepperfry points. I also bought a product of around Rs.1048 and while checkout there was an option to utilize the pepperfry points. In the final page, I was asked to click the payment option, where I preferred Cash On Delivery. Since this is my first time shopping with pepperfry, I thought to test their service with Cash On Delivery first.
I didn't received any call from them for two days, after that one of their customer support representative called me up and verified my address details to ship. I fortunately inquired about the bill, he said that the bill is Rs.1048 and I need to pay the whole amount. He also added that this offer is not valid for "Cash On Delivery". He raised a harsh question like "Why you selected Cash On Delivery, then?".
There is no reply for my mail which I posted three days back and also I can't able to reach their toll free number too. They really wasted my three days time. I would have purchased it in my local shop, Its just a waste of time shopping in pepperfry. I ordered dress to my sis for her birthday. My plan was collapsed completely because of their idiotic business strategy.

Few questions to pepperfry.com:
1. Why there is no message like "Pepperfry" free points cannot be used for "Cash On Delivery".
2. If we can't use pepperfry points for Cash On Delivery, why you are detecting the points visually in the screen? After I checked the amount to pay only I clicked on Cash On Delivery.
3. Is this the way to talk to a customer?

Toll Free numbers and Online Chat is not enough to get a good name among people. Its all just a promotional activity and to create an impact like customer support will help you always. But it doesn't. You guys didn't responded to my mail for three days.... And harsh in phone. Can't reach you guys in weekends & night also.

Sorry to say, very worst service from pepperfry.... Disappointed........

My Order No:[protected]

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J

j_jindal1

Sep 24, 2012

For me pepperfry has been best online shopping site till date... Just to clarify for everyone, I'm not from pepperfry staff or anyway linked to them... I'm just a happy customer of them. I have shopped from almost all major shopping sites and I'll prefer buying from pepperfry anytime.

I've had transactions worth over Rs. 20k from them and I'm really happy with their service. The only bad experience I had was with TIMTARA, which took 2 months to deliver an item...

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B

bbnj

from Delhi, Delhi

Nov 6, 2012

This regarding my Order No.[protected] which i received on 3/11/2012 and it found that the seal of the box of my one touch ultra strip is broken and there were two seal one side of the box one is of LIFESCAN Johnson Johnson Company INDIA printed on the seal which was not broken but pasted on the broken seal below it and it was of LIFESCAN(printed on the seal) the same broken seal was on the other side of the box and which was not broken there was only one seal i.e of LIFESCAN(printed on the seal) and on the box it was written that DO NOT USE IF GLUED SEALS ARE BROKEN so i am requesting you to look into this matter and replace my product with the new one in which the seal is not broken so i have attached the pictures of it so you can see it and the Lot No. on the box was 3324027 printed.

Kindly reply me if any sought of help required from my side and please solve the above issue as soon as possible.

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Address: Ernakulam, Kerala

HI all,

I am sam john, from cochin. I use to do online purchases fom many sites and i found pepper fry is one that delivering the cheapest product,their indicative products are in higher quality.

when u pay COD(Cash on delivery) or Online they wont give u proper response and when u trying to call their toll free no. its not ringing an when.
i asked them about this this they responded like its bcz of line buzy,
again about the quality of the product i was very much disappointed with pepperfry,and a very poor customer service.

now its ur turn whether to go fo it or not... find some other places for you to get the products that will be my advise

have a great day..

regards
sam john

Aug 13, 2020

Complaint marked as Resolved

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Address: Delhi

Pepperfry is the new and worst shopping site ever. I had purchased Gatsby men gift set worth Rs. 725 for gifting purpose to someone's marriage.

I asked customer care representative (named Nerry) 3 time before making the purchase that the gift set is in Gatsby box or are they loose products. He confirmed me that these are nicely packed in Gatsby gift set with having diff. space for each product. So i ordered it. My friends’ marriage was on 5th Feb 2012 and i received the product on 4th Feb 2012. But when i opened the pepperfry box..it was all loose products with no Gatsby gift box. And i checked all the products. Most of them were expired and near expiring date. And also it was not genuine products. I called the customer care no. same time and told about this. i told him that i relied on your product and not purchased any other gift and i have no time left. So he said gift it somehow and we will refund the money.

I did the same. Now when i am following up with them they have no answer for it except sorry. Every time i call up they say will sort it out in 24 hrs but no email no call back ever. I asked them about the refund or coupon against that purchased so they simply denied. They say we can’t help it and cannot reimburse it. I told them it was promised by your representative only. But they are not responding and simply said NO. I even have the proofs for it.

I would advise to the govt. officials to close such fake and bogus sites and should be levy with heavy penalties.

Many of my friends had a bad experience with this fraud site. They are the dirt cheap local guys having no professionalism. Each and every customer care rep. is useless and have no sense. I had discussed the same prob with Nerry/ Prateek/ Shweta and 2 more rep. All are helpless and nobody is responding properly.

THAT IS WHY THEY GIVE HEAVY DISCOUNTS TO BE-FOOL PEOPLE. ITS ALL EXPIRED PRODUCTS AND MODIFIED MANUALLY.

NEVER BUY ANYTHING FROM THIS SITE. WORST SHOPPING SITE, WORST PRODUCTS- EXPIRED, WORST CUSTOMER CARE.

I feel its just a group of cheap dirt useless group running this co. I wasted my money but ofcourse i can stop others to waste their own.

Richa Gupta

Aug 13, 2020

Complaint marked as Resolved

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3

35Vik

from Gurgaon, Haryana

Feb 25, 2012

Try placing an order on Cash on Delivery using pepper points and they would not allow you redeem your pepper points, pepper points can be redeemed only with prepaid orders ...why? Sites
like pepperfry.com are luring gullible people at large by throwing 500 discounts coupons with minimum purchase of 1000 which they call as pepper points, now let me for benefit of everyone caution people not to get lured by such deals and companies, they will take money from you and will not process order. People must understand that such sites maybe running with sole intent of fraud and not to honor orders. If they are so clean and honest why do not they allow people to use their discounts wit h cash on delivery orders so people build up trust with them over a time, but here maybe they have different agenda like they did it with me. Yesterday I have placed an order with them and used this discount with it since i am new to them i thought to test them first by using Cash on Delivery option but to my surprise they did not allow me redeem discount with Cash on Delivery, so i decided to give them a try and paid them online through netbanking and amount got debited from my bank account, after one makes a payment bank site moves you back to merchant site pepperfry here and i got a response on there page and I quote "Thank you! Your order is being processed and should get confirmed soon." After waiting for few hours patiently of confirmation email which never came in, I called there customer care help line and one of there agent name Sandy(which i am sure is a fake name too) said to me that she is escalating the same and should get resolved in next few hours, in between i also wrote an email and attached proof of my bank statement so to substantiate my claim even though there agent sandy refused it as she said bank statement is not required, I did it out of my own courtesy, since no one called me till late evening I called them up again and coincidentally same girl picked the phone and now she took a complete U turn and said that she never said it would be resolved in few hours and that it may take 48 hours now and hung up the phone on me. I wonder these agents who work for petty salaries have attitude and air to the like of bollywood filmstars - shame on them and surely comapny covering and protecting them and giving them covering or maybe they are trained such way so to toss people at large. People must also note that they should not get mislead by facebook apreciations and likes of such websites because on facebook one can make many account and keep appreciating there own company and at same time on facebook they have control to hide such post where people may be wanting to escalate there issues and experiences for public at large so to bring into notice of everyone practices adopted by such companies, so there facebook page would always keep them clean and customer friendly but reality maybe far different. I will surely forget about my money after few days with a very sour experience but i thought to help out many who may just get lured and place order with them only to feel cheated and save them from loosing there hard earned money.
What may i achieve out of this after all I can substantiate my review if anyone wants to check I just want to safeguard interest of many out there who may not suffer to hands of such companies/websites.

sincerely Vikas

Reply

Pepperfry Customer Care

from Mumbai, Maharashtra

Mar 20, 2012

Verified Support

Hi Vikas,

Trust your query has been resolved. Although we are posting a delayed response here, but our Team has communicated the resolution to you via mail couple of weeks ago.

We appreciate all feedback that could help us do better.

Regards,
Team Pepperfry

Pepperfry Complaints & Reviews

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Pepperfry reviews & complaints page 82

Worst Quality of Service.

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Order Not Completed and giving false Promises

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Product Not Delivered

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not deliver my order, its a fraud company.

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Order not delivered after commitment of shipping product in 7 Days

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Order not delivered after commitment of shipping product in 7 Days

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Didn't received reimbursement of reverse shipment of order 100241786

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Fraud/cheating and harassment along with unsatisfactory business from pepperfry.com, order no : 100240254

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NO REFUND NO ORDERS NO RESPONSE

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Non refund from PEPERFR.COM of the product that was returned due to damage

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very bad service

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CHEATING/FRAUD

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Fraud -

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Pathetic customer service, pending compensation from their end

Laopala dinner set

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Fraud

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Fraudulent Offer and Worst Customer Support

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cheap quality products

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Fake expired products

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Pepperfry Complaints & Reviews

File a complaint to Pepperfry

Pepperfry reviews & complaints page 82

Worst Quality of Service.

Post your Comment

Order Not Completed and giving false Promises

Post your Comment

Product Not Delivered

Post your Comment

not deliver my order, its a fraud company.

Post your Comment

Order not delivered after commitment of shipping product in 7 Days

Post your Comment

Order not delivered after commitment of shipping product in 7 Days

Post your Comment

Didn't received reimbursement of reverse shipment of order 100241786

Post your Comment

Fraud/cheating and harassment along with unsatisfactory business from pepperfry.com, order no : 100240254

Post your Comment

NO REFUND NO ORDERS NO RESPONSE

Post your Comment

Non refund from PEPERFR.COM of the product that was returned due to damage

Post your Comment

very bad service

Post your Comment

CHEATING/FRAUD

Post your Comment

Fraud -

Post your Comment

Pathetic customer service, pending compensation from their end

Laopala dinner set

Post your Comment

Fraud

Post your Comment

Fraudulent Offer and Worst Customer Support

Post your Comment

cheap quality products

Post your Comment

Fake expired products

Post your Comment

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