Pepperfry Complaints & Reviews

They have the worst Customer Service I have ever seen!!

agree

Hi,

Trust your conversation with our team was satisfactory, and your query has been resolved. Once again apologies for the inconvenience caused.

Warm Regards,
Team Pepperfry

I too have very bad experience with pepperfry.com. I would request all viewer never to go for this site. For purchase they will run after you but after payment they will never entertain your complaint. I have strong belief that basic motto of the company is to loot innocent online puchaser.

Dear Praveen,

Trust your query has been resolved by our team. Thank you for giving us the opportunity to make amends.

Warm Regards
Team Pepperfry

I am sorry this thing was never resolved to my satisfaction.

Compensation as mentioned in the complaint was never provided

COMPENSATION REQUIRED
written Apology from Pepperfry
Extra 500 Rs. credit/cheque for my time and efforts as compensation. This must be without any minimum purchase condition
Rs. 200 credited to my bank account or new shampoo sent to me

Laopala dinner set

My order id is[protected], got the delievery today, its totally in a shattered condition, want to cancel the order.

Dear Madhu Sai,

Please accept our apologies for the inconvenience caused. Your order #[protected] was cancelled due to an intermittent system error; however, once you highlighted this to our team (Thank You for doing so); we shipped the order via Quantium AWB# D39633359 which was delivered on 11th May as per the website.

Thanks once again for giving us the opportunity to make amends.

Warm Regards,
Team Pepperfry

Order No.[protected]
I ordered one Sony 16GB SD (SDHC) UHS-1 Card - 94MB/s Class 10 MRP Rs.1350/- "But" they sent Sandisk 16 GB 30 MB/s Card MRP Rs.1010/-. This is sheer cheating at their end.

For me pepperfry has been best online shopping site till date... Just to clarify for everyone, I'm not from pepperfry staff or anyway linked to them... I'm just a happy customer of them. I have shopped from almost all major shopping sites and I'll prefer buying from pepperfry anytime.

I've had transactions worth over Rs. 20k from them and I'm really happy with their service. The only bad experience I had was with TIMTARA, which took 2 months to deliver an item...

This regarding my Order No.[protected] which i received on 3/11/2012 and it found that the seal of the box of my one touch ultra strip is broken and there were two seal one side of the box one is of LIFESCAN Johnson Johnson Company INDIA printed on the seal which was not broken but pasted on the broken seal below it and it was of LIFESCAN(printed on the seal) the same broken seal was on the other side of the box and which was not broken there was only one seal i.e of LIFESCAN(printed on the seal) and on the box it was written that DO NOT USE IF GLUED SEALS ARE BROKEN so i am requesting you to look into this matter and replace my product with the new one in which the seal is not broken so i have attached the pictures of it so you can see it and the Lot No. on the box was 3324027 printed.

Kindly reply me if any sought of help required from my side and please solve the above issue as soon as possible.

Try placing an order on Cash on Delivery using pepper points and they would not allow you redeem your pepper points, pepper points can be redeemed only with prepaid orders ...why? Sites
like pepperfry.com are luring gullible people at large by throwing 500 discounts coupons with minimum purchase of 1000 which they call as pepper points, now let me for benefit of everyone caution people not to get lured by such deals and companies, they will take money from you and will not process order. People must understand that such sites maybe running with sole intent of fraud and not to honor orders. If they are so clean and honest why do not they allow people to use their discounts wit h cash on delivery orders so people build up trust with them over a time, but here maybe they have different agenda like they did it with me. Yesterday I have placed an order with them and used this discount with it since i am new to them i thought to test them first by using Cash on Delivery option but to my surprise they did not allow me redeem discount with Cash on Delivery, so i decided to give them a try and paid them online through netbanking and amount got debited from my bank account, after one makes a payment bank site moves you back to merchant site pepperfry here and i got a response on there page and I quote "Thank you! Your order is being processed and should get confirmed soon." After waiting for few hours patiently of confirmation email which never came in, I called there customer care help line and one of there agent name Sandy(which i am sure is a fake name too) said to me that she is escalating the same and should get resolved in next few hours, in between i also wrote an email and attached proof of my bank statement so to substantiate my claim even though there agent sandy refused it as she said bank statement is not required, I did it out of my own courtesy, since no one called me till late evening I called them up again and coincidentally same girl picked the phone and now she took a complete U turn and said that she never said it would be resolved in few hours and that it may take 48 hours now and hung up the phone on me. I wonder these agents who work for petty salaries have attitude and air to the like of bollywood filmstars - shame on them and surely comapny covering and protecting them and giving them covering or maybe they are trained such way so to toss people at large. People must also note that they should not get mislead by facebook apreciations and likes of such websites because on facebook one can make many account and keep appreciating there own company and at same time on facebook they have control to hide such post where people may be wanting to escalate there issues and experiences for public at large so to bring into notice of everyone practices adopted by such companies, so there facebook page would always keep them clean and customer friendly but reality maybe far different. I will surely forget about my money after few days with a very sour experience but i thought to help out many who may just get lured and place order with them only to feel cheated and save them from loosing there hard earned money.
What may i achieve out of this after all I can substantiate my review if anyone wants to check I just want to safeguard interest of many out there who may not suffer to hands of such companies/websites.


sincerely Vikas

Hi Vikas,

Trust your query has been resolved. Although we are posting a delayed response here, but our Team has communicated the resolution to you via mail couple of weeks ago.

We appreciate all feedback that could help us do better.

Regards,
Team Pepperfry