Pepperfry Complaints & Reviews

My wife Mrs Sarah Kurien ( sarah.[protected]@gmail.com / [protected] ) had ordered a Micholtan 3-seater Sofa cum Bed at your Yelahanka, Bangalore Showroom on 5th July 2022 for delivery within 2 weeks. A sum of Rs 28297/- was paid with my SBI card for Supply, Transportation and erection of the said item
Order No ID[protected]
Ref SKU FN195 7909-S-PM3769
We had made numerous complaints regarding non receipt of the item Ref OC[protected] both by mail and by telephone calls. No body including your Mr Jospeh in the Yelahanka Showroom could give any details regarding delivery.
Finally, we took up the "non delivery" with Visa who returned our payment temporarily on 16th August 2022.
Today SBI Cards informs us that we have supposedly received delivery of this items and will charge us Rs 28297/-
Since the item was not delivered to date. we have made alternate arrangement and would request you to refund the amount.
We are Sr Citizens and are in no position to keep following up this matter.
Regards
Abraham Kurien (spouse)
[protected]@gmail.com

I need to return the mattress purchased by me cumulus orthopaedic reversible queen size as it has given me serious back issue and i have got the problem pf L4 and L5 gaping in my spinal nerve .

Please return my mattress as soon as possible . I have paid a hefty amount of money on the mattress and it gave me an illnesses of spinal nerve in my back .

I am sharing with you the images. Hope you you can understand this problem suffered by me and return this product which is not at all worth for me .

I had ordered an ergonomic chair of Green Soul from Pepperfry and received a faulty and defective product. I raised the issue and they sent engineers twice to check and confirm the issue. The visiting engineer confirmed it to be manufacturing defects to pepperfry and pepperfry informed me the same and asked to wait 15 days for replacement. They did nothing for 15 days, so I called again and then again I was given timeline of another 15 days. For total this fraud company kept me waiting for more than a month and told me eventually that product cannot be replaced as it is out of stock. I checked the item and it was available on pepperfry. Again they called me next day and this time they gave the lame excuse that the product has been stopped manufacturing. Again I checked the items and it was available in Flipkart, Amazon, Green Soul's own website, pepperfry.com and every website. These guys are just fooling me. Even the top-level officers are shamelessly lying and fooling customers. They are saying every nonsense thing to deny the replacement.

Order Number[protected]
Mobile Number - [protected]

I am being charged 2.5% of cancellation fees... I haven't seen any eCommerce doing it.. I placed 4 products and cancelled it within 24hrs, even before they processed shipment.. I am charged a cancellation fees and upon that this order was placed via EMI, now since they have not reversed the entire amount.. I will be charged via banks as well... Pepperfry should pay me my refund without charging any cancellation fees and also should get penalized...

We have purchased three seater sofa sets from pepperfry in Oct 2021.
The left side seat of the sofa is sagging in.
Plz look into the matter and resolve the same.

Ordered few electrical and house hold items, No coordination on delivery and after sales, Haver send so many emails even called to senior people in gurgoan but no proper response on delivery and balance items . They cancel items without proper reasoning and no substitute offered . No response from customer centre or any senior manager as if they don't care about complaint and customer issues

With respect to my order dated 12th september, order id no #[protected] Wood Round Shape Wall Mirror By Wallmantr, my order was scheduled to be delivered by 20 th september.

I wanted to check today regarding the delivery update and found that the tracking id shared by pepperfry is non-functional and fake. It was through expressbees. tracking id is [protected]. I called up the customer care, who informed me that it is going to take another 7-8 days. I want to cancel the orderr and refund to my source account

I have recently ordered from pepper fry
So the item was analog clock for my home
Where as after I ordered the product via credit card I came to know that the size of the clock is so massive that it won’t fit in my home, coz the clock is of 62 inches !!!
Which is so massive
So I heard that pepperfry don’t cancel the order once it’s shipped
So I want my order to be cancelled and want the refund via the original payment.
Thanks.
I have attached some screenshot of my order

Delay delivery of a mirror ordered on 30th Aug and received broken mirror. Request pickup and refund; even after multiple requests no action taken. False commitments and deliberate delay. I mentioned I have a baby and I cannot keep the broken mirror longer as it’s dangerous but they cared less. Request refund and let me dispose of as they are unable to pickup. They said incase I dispose then there is no refund. They are aware it’s impossible to keep the broken mirror longer. Tactic to rob me the money
Order number[protected]

Ordered Ganesha wall accent on 5th September 2022 but order didn't go through but money has been cut from my account
Called customer care they said they will refund in 7-10 days but still refund not intiated
Kindly help

I had purchased the bed some 2-3 years ago and at that time itself I complained to the pepperfry consumer complaints that the bed was not stable and the frame can brake anytime because of inadequate support they refused to deliver today the bed has broken completely o got it repaired in between by their assigned carpenters but to no avail

When opening a recliner the metal inside is rubbing against the cloth/foam thus tearing it off in last couple months. It is very clear that the metal slider nut is hitting the foam every time recliner opens or closes. But while raising a request for repair as it is under waranty the service is declined saying its usage issue. How sad it is to look at customer service that even this clear manufacturing issue has been termed as usage issue and the matter is closed. I need the recliner to be repaired as its under waranty as well as its a manufacturing defect.

The product delivered had manufacturing defect.

The product delivered to me is not as per the product specifications mentioned and reference images/video provided on your website.

Pepperfry Shipment Rescheduled: As per your request, the delivery of the order[protected] for Kenzou 4 Door Wardrob... has been rescheduled to[protected]. Please check your registered email for more information. Track your order at http://pfry.fyi/XKwgpj Team Pepperfry.

I get this msg without me being asking for rescheduling of my order.
This ia not acceptable as I cancelled all my plans to recieve the profuct and make sure that I am available at home when the order comes.

I want order to be delivered today 11Sep

They didn't provide the resolution of my sofa from last 1 month.They accept the problem that sofa is suppressed even though they are not resolving it.
Order I'd :[protected]

Have ordered home items worth of 75k and in that one of the single mattress was delivered with wrong dimensions 78x42 whereas the cot is of size 76x40 I'm unable to use it as it was not a good fit for the cot bought on pepperfry. Had raised a complaint with their customer support team on 28th Aug for return within 2 days of receipt. Neither my calls nor my emails are getting answered. Their customer support is very pathetic..I need refund.Pepperfry Case Reference Number: (EM[protected]

invoice[protected]FU1880253-S-PM28843-78X42

I ordered an ergonomic chair on pepperfry for Rs.14k and I was supposed to get a cashback of around 6.6k to my pepperfry wallet.

This happened to me even after I went through all the policies and scoured through most terms and conditions before ordering. I will not accept it if pepper fry show me some T&C from some corner of the site because they have intentionally kept it hidden somewhere.
My problem with this "scam"...

I purchased a sideboard almost six months back and wood has already started falling apart. The drawer broke into two pieces and on asking for warranty, pepperfry claims its a usage issue so no warranty can be provided. The product is under 3yrs warranty. I have already got it serviced twice because of quality issues and now I need a return this product because it’s exteremly low in quality.

Hi

I ordered two wardrobes. both were damaged on transit. one of them was replaced however the quality of the product is not as listed in the website.

I initiated return but the case manager refused return and she is not knowledgeable and talks no sense,

Customer care process is not friendly and they are also talking insane

[protected] Order Number

I ordered a center table from the Pepperfry Experience Center on 15th August 2022, here at Vaishnodevi, Ahmedabad. I was promised an expected delivery date of 8th September 2022. I paid in advance. On taking confirmation from the store manager and their customer support they said that it will be delivered on the 8th of September itself and that it is on the way to their gurgaon warehouse.

On the 2nd September I received an SMS stating that the order has been cancelled and the refund has been issued to me.

They kept my money in advance and without any intimation cancelled the order and refunded without even any explanation.

On contacting the store manager I was informed
1.) The order was delivered to the ware house and on QC it was found that there was a damage and hence the order was cancelled.
2.) The customer service Rep. Ms. Manpreet told me that the merchant of the product could not deliver the product and asked for an extension and that is the reason they cancelled the order.

Two people belonging to the same organization are giving different Explanation. If there was a delay they could have communicated it with us and asked for an extension. But they did not. They just simply cancelled the order.

Now they have no solution for me. They are not ready to replace the order. I have not received my refund.