Pepperfry Complaints & Reviews

HI,

This is regarding my order #[protected] place on 7th of August and have received the order on 11th August. the machine was not working correctly and had manufacturing defect.
I have contacted pepperfry multiple time via phone calls and emails since 13th August 2022 and till now they have not provided the replacement order.
I had even spoken to the seller of the product and even their service engineer visited my place on 22nd August 2022, still pepperfry are not providing me the replacement.

they are a fraud company and have taken my money and have been earning interest on that while taking no action to customer complaints.

I would request the consumer forum team to please take very strict action on pepperfry and cancel their license as they are not fit for serving the customers.

thanks,
Manish Gupta
mob [protected]

Hello, I Ordered a Bean Bag On 8 Aug Order no.[protected] They Say Last date of Delivery Was 20 Aug Ok I waited then After They whithout my permission they Chage Delivery Date to 8 Sep I mean what 18 days More Total 30 days to deliver on product I saw tracking details and I see My product already Shipped near Pepperfry Courier Service but they refuse to deliver they say we can't give you now I mean why not they Chage Delivery Date 20 aug to 8 Sep So Please Help to get my Product Soon as possible...And i suggest never Ordered from Pepperfry...

Regarding - SmartGrid Ortho Hybrid Mattress Queen size By The Sleep Company (Ordered through Pepperfry)

Dear Ma'am/Sir,

I had ordered a mattress - Order ID[protected]dated 20 August 2022)
thinking it is a 10" thick mattress since the description mentions 10" as the thickness although the title mentions 8" thickness. In fact when I choose the filter for 10" mattress this product shows up. Thereafter, I was contacted by the mattress company saying they have received an order for an 8" mattress. They told me I should contact Pepperfry about the same. When I contacted Pepperfry's customer care team they said it would be a 10" mattress itself and they asked me to call another team of theirs. The other team said that its an 8" mattress and that I should contact the customer care team (who I had already contacted before). Since I did not want to take chances, I had to cancel the order (on 21st August 2022) and was still penalized with 2.5% for cancellation. If the mattress was 10" like the description mentions, I would not have needed to cancel that order.
Why should I be penalized with INR 948 for the cancellation when the misrepresentation and ambiguity lies with Pepperfry's product information page on their website ?
(https://www.pepperfry.com/smartgrid-ortho-hybrid-mattress-8-inches-queen-size-b...⇄

I would kindly request for a full refund of the amount I had paid in the first place.

I just placed an order on pepperfry, but because of payment issue, had to cancel it immediately within 5 mins. But to my surprise it is showing 2.5% cancellation charge, !! This is unethical to say the least and kind of cheating. Nowhere it is mentioned while placing the order about cancellation charges and in small letters mentioned in TnC. Please refund my money asap.

Order[protected] GIVE MONEY BACK It is not even a month and your products are fully covered by fungus in and out. It all started after a week but I ignored it as much as possible. But it is increasing drastically and now the whole wardrobe is covered by fungus.
Now even the bed and another cupboard have also started catching fungus which I had ordered by mobile number [protected]. Take everything back. Already I am suffering from fungus because of your quality, now I don't want my baby or anyone else in my house to suffer from such a disease.
I have attached the photos of your product, the order Id and my child's photo please go through it
You said you will resolve this issue on Playstore and so I emailed you. Now resolve this issue and until it gets resolved, take your products back urgently because if my 3-month-old baby got any infection or harm from your product, it will be wholly your responsibility.
Already I got fungus on my body by using clothes kept in your wardrobe.
[protected] [protected]

I have ordered sleep company Matress from pepperfry app and it was clearly mentioned on product page that if product is damaged it is applicable under 7 day return policy from pepperfry. And the Product which i received was damaged .I filed a complaint on same day on 5 th august and since then they are delaying my request

Hi,
I placed the order for Atomberg Renesa 1400mm 32 BLDC Ceiling fan on 27th July 2022 by paying ₹ 3, 854 online completely.

A wrong product was delivered to my door step in mysore on Tue, 02nd Aug'22 through Xpressbees Tracking ID: [protected](Xpressbees). Just by looking at the Size of the product I was doubtful.

Once I opened the outer package it was clear, I was cheated and they delivered a wrong product of the same company with fans having 1200mm. I immediately raised the complaint (No:[protected] with customer support for cancellation/ refund.

Its be marathon calls to no avail ; the seller is not contacting neither I am getting my money back the product is lying at my home with package intact excepted for the outer cover.

I need all the help to recover my money at the earliest.

My order number is[protected]. I have ordered Braco King Size Bed With Box Storage In Wenge Finish By Mintwud and it was defective. I have placed 8-9 complaints for pick up but every time their support team and warehouse team come up with some excuses. Now they stopped responding to emails and calls. I have raised the issue on 31 July 2022 they have get the bed dismantled on aug 1 and till now its laying in my bedroom. Nobody is repsonding. My 18k is strucked with company. Such a pathetic service and zero customer care support. Horrible experience.

Order Number[protected]
Date- 15th July 2022

We are extremely disappointed with the order with I sleep seven, supra reversible mattress from pepperfry. They have named a single bed as queen size bed, and after ordering and paying the price they bring a single bed to my house. I never asked them to return, but all I needed was a replacement of mattress from single to queen size and I was more than willing to pay the balance amount. These people have no concern about customers loss, it literally doesn't fit my bed and I will have to shell out my money again to buy a queen size bed. Expected Pepperfry to have good quality vendors. I have lot trust on buying things online. This has been the worst experience! I want this to be replaced with queen size mattress and I shall pay the balance amount.

This is regarding Queen size bed we had ordered from Pepperfry online portal (https://www.pepperfry.com/) and which got delivered on 14th July.

There was a defect in the bed delivered . Storage section of the bed was having clear gap and after a week we saw small cockroaches coming from those gaps hence we initiated a return on 29th July 2022.

A CS agent called and asked me to capture the bed defect in image and a small video and email it on [protected]@pepperfry.com after which a ticket will be created by us and and a technician visit will be assigned and then we can process the return and refund process. Technician visit happened and we explained him the issue . He agreed to the defect, captured it and told the same to his supervisor in front of me and informed that CS team will connect with you for further process.

CS agent called and said that there is no issue reported by our technician and therefore we will close the ticket . I disagreed and asked CS agents that there is a confusion and called the technician and put him in the conference call . Technician agreed but there was no response from CS agents and call was cut. I received the CS agent call today on 3rd August 2022 and was told to email my issue again so a new ticket will be created as previous ticket got closed because wrong technician feedback was submitted .He also told that we will do a follow up from the previous technician visits only . Few hours later today I received a call from CS agent from Pepperfry and told nothing can be done on this and you have to adjust with the defected product.

Attached are the pics and short video of the bed highlighting issue faced by us. I have a big problem with the installation of Storage boxes where its lower wooden plates are simply kept on the floor and not fitted to the bed due to which a clear gap is created from where we have experienced the issue. Kindly help us with this issue as there is no accountability being set and customer is being harassed.

CS ticket details : EM[protected], WR[protected]

Product details:
Marbito Queen Size Bed With Box & Headboard Storage in White Colour by @home By @home
SKU ID: FN1956410-S-WH37387
Qty: 1
Sold By: Nilkamal Limited.
Assembly: Offered By Pepperfry

Best Regards,
Prachi Dixit

With regards to the Pepperfry Flash Sale using the coupon code "Flash"
The advertised message says 100% cashback (see first image).
I even asked the Pepperfry customer service if there is any catch or hidden clause before making the purchase on order.
And I was told there is none and that within 24 hours the refund would be made on my pepperfry wallet.
Tried looking for the terms and conditions which I could not...

Hi: I ordered a room partition set. The color of the set is lighter than expected. I immediately called for the return but customer care is not taking back. Please should not buy from online Pepperfry as there will be no return....

Order number: Order no:[protected]
I purchased the product from the pepperfry, but as product was not matching with our room asthetics and doesnt look good as per web image and also width of the product was more than we desired, we wanted to return the product.
But Product cant be returned . As per executive from the pepperfry
1. My return request got autoclosed with out any information to me and seems like attempt has been made to exceed 7 days. so that it will come underpolicy to not return the product beyond 7 days.
2. "Product is same what I ordered, and as per company policy we cant return the product " -- This I hear a standard reply. Every ecommerce delivers the product what we order, what so special about pepperfry!!!
Where is my opinion.??. I dont like the product, it is no use of me, it is lying packed in a corner of my room, I doesnt matching my room asthetics, dimesions are not proper, thichness I dont like, color of the product looks odd to me...???where are this consideration.?
3. Please help me to return this product. I swear I will never ever order from such a ecommerce, who just want to extort money and providing very poor quality of service. Very true why economy is falling down because of this practices

I have order from pepperfry.My order number is[protected], but at same time my family member made the same order because in order[protected], i was getting the message of transaction fail from pepperfry, so i had order the same product from different account and the order no is[protected]. So, i canceled the previous order[protected]. So, they refunded the amount but they cutted the 2.5% in it, which should not be done because i have already bought the same thing and the other would be useless. You guys can not do that.

Buying Experience - I have ordered one Mintwood Computer Desk for WFH worth price was Rs. 10, 853. I made the payment with my credit card; and the order was placed immediately.

Change the product - After 5 minutes to placing the order, I have realized that I have placed order for a wrong product; and I need to cancel the order and purchase the correct product.

The Problem - As, I was placing the order, I was...

Ordered one analog wall clock . Product dimension mentioned in app was 10.5 inches. But I received it smaller in size. Multiple calls, multiple chats, mails, sent the product pics with measuring tape also . Going thru hell from last 3 days . And today at last got call that the product is right in dimension. Will share images, any one can tell that it's small in size a mentioned by them . It's sheer torture and online theft . Not expected by company well known like them . But highly disappointed and faced trauma, torture by them . Sheer agony . Hope will get some positive solution regarding this soon . 🙏

Guys never shop from fraud company named pepperfry as
i ordered from pepperfry order no[protected] decorative wall clock worth 5100 rs after discount but I recieved wrong product for which I even have unboxing video as proof and instead of providing resolution they have accused me of lying instead. very poor. i suggest every one to never shop from pepperfry. they are frauds and they have insulted humiliated and mentally harrased me. i m looking forward to file consumer court case against pepperfry as they denied to provide resolution

tweet link o[censored]nboxing video
https://twitter.com/manojsingla181/st...

Consumer forum docket no[protected]

I bought a wardrobe from pepperfry website (order number[protected] which was swiftly delivered to me. Next day I was shocked when I checked the quality of wooden board. It was mere 12 mm board and a thin cardboard supposed to be used as its back. I refused the assembly and immediately made a return/refund request. The customer care executive gave me another shock when he said they can’t do anything about it and it won’t be taken back. Upon asking, he said customer disliking/Dissatisfaction can’t be the reason for product return. I went to furniture
Market to check the average size of board used in same type of wardrobe and it came out to be 18mm for the main frame and 10mm for the back. Upon asking why don’t pepperfry mention wooden board size, they said it’s their in house brand and these are their standard measurement (which is itself not sturdy).
Please don’t make fool of atleast fresh customer.
Please refund my money and take your unused product back.

I ordered a gaming chair last year on 24th August from pepperfry.com. The order ID for the same was :[protected] and costed me 11076 rupees.

A few months back I started having issues with the chair. The upper layer of fabric started to come off. The recliner lock mechanism is also not working which means the back of the chair reclines even with very less force (which means I cannot take back support and started having pain in my lower back).

I contacted customer support and they were kind enough to arrange a carpenter visit for me. The carpenter visited me and checked out the chair and told me he cannot fix it. He also asked for 100 rupees to write the same thing in his review and inform his superior this very thing. He told me this is my only chance to get replacement of the defective product.

I paid him 100 rupees and contacted back the customer care. He told me there is nothing more he can do and cannot replace the product. When I asked to provide me contact information for their superiors, he refused me.

I had purchased a product worth around 25000 in pepperfry and cancelled as it was not required. I was expecting refund in bank account as Amazon kind of ecommerce send refund to Bank account. Pepperfry had put the money in pepperfry wallet which i am not aware. I made a small purchase to check if I can use that wallet amount. So i utilized 200 rupees out of 25000. I then enquired if I can get the available balance in wallet to my bank account. They agreed initially but upon checking during transfer they said since you have utilised 200 rupees we cannot transfer any amount back. So this means i can only utilise the amount for pepperfry purchases now. They are claiming that i since I had utilised partial amount, turning the blame on my end they are unable to refund. No consumer will be aware about these internal rules of pepperfry. This is system issue from their end for which consumer must not be affected.