Pepperfry Complaints & Reviews

I ordered a bed (Rs.39000) from Pepperfry after being misled by the company about the 25% cashback, which they claim to be equivalent to as many rupees, but tell you nowhere that they expire within 7 days and can't be redeemed fully in subsequent orders (only 25% can be redeemed each time).

As soon as I realised this pathetically sly scheme, I tried to cancel the order, but they are changing me 2.5% of my order value (Rs.975), despite the cancellation being done minutes after the transaction! On top of that, they claim that the money will be refunded to the original source within 2 weeks. I've paid through credit card, why should I let interest accumulate for 2 weeks because of the company's dishonest policies?

My order needs to be cancelled ASAP and the full amount refunded immediately. Order Id[protected]

I ordered a bed and applied the 'DIWALI' coupon code for a 25% cashback to the pepperfry wallet as mentioned in the promo. After paying Rs.39000 the company credited 9420 cashback points, which the company claims in its app to be equivalent to 9420 rupees. But now when I try to buy another item and use the cashback, the company doesn't let me use more than 30% of the cashback amount and the cashback amount expires in 7 days, which was mentioned nowhere.

As I try to cancel my ordered bed to get out of this shady spiralling cashback scam, the company says it will charge me 2.5 of the order value as a cancellation fee. I'm cancelling less than one hour after placing the order and the order is for delivering a kingsize bed, not a pizza that you levy a cancellation charge as high as Rs.975 in my case for cancelling within an hour.

This is very misleading and dishonest. I should be allowed to cancel my order and get full refund.

Order no.[protected]

Hi,
I had ordered a product - Order no[protected] on 21st of Oct. but i had to cancel the item as I would not be available by 31st Oct when the product will be delivered and I had raised the cancellation request early when the product is not even dispatched from the source. But the team is denying the cancellation. Please help.
I need help and I cannot let my product remain unattended when I am not in my location.

Pepperfry's sly practices need to be checked. I placed an order for a 4-door wardrobe worth 15, 998. After the order was confirmed, i realized that it was going to take ~40 days to ship the wardrobe.

So I cancelled the order within 3-5 minutes.

Little did I know that Pepperfry wants to mooch off its customers by charging a 2.5% cancellation fee. So they cut 400 rs even though it cost them NOTHING.

A brilliant display of corporate greed!

They need to take a lesson from Amazon and prioritize long-term customer goodwill instead of chasing a few lakhs of 'cancellation revenue' every day.

They don't realize that negative word of mouth spreads faster than millions worth of marketing campaigns.

Shame on you, Pepperfry.

I made the mistake of ordering a set of four Green Jute Light Filtering 5 Feet Eyelet Curtain (1 Piece) by Skyloom from this website. One curtain was shorter than the other. The customer care says we will only refund the shorter piece and not the others. If you are not happy - we care a damn - never order again from this website.

Where customer-service is a flawless task with Myntra & Ajio & others, it's a nightmare with Pepperyfry. Thank god it was not an expensive deal. Now i can spread the word of mouth to never order from this website again.

Order No.
[protected]

ORDER ID:[protected]

a set of 3 cushions ordered.

1. product delivered 10 days late after multiple follow ups
2. wrong quantity delivered. only 1 product out of 3 delivered
3. wrong reverse pick up registered by company. delivery person refuses to pick up product

15 days of trauma, horrible customer experience.

My wife Mrs Sarah Kurien ( sarah.[protected]@gmail.com / [protected] ) had ordered a Micholtan 3-seater Sofa cum Bed at your Yelahanka, Bangalore Showroom on 5th July 2022 for delivery within 2 weeks. A sum of Rs 28297/- was paid with my SBI card for Supply, Transportation and erection of the said item
Order No ID[protected]
Ref SKU FN195 7909-S-PM3769
We had made numerous complaints regarding non receipt of the item Ref OC[protected] both by mail and by telephone calls. No body including your Mr Jospeh in the Yelahanka Showroom could give any details regarding delivery.
Finally, we took up the "non delivery" with Visa who returned our payment temporarily on 16th August 2022.
Today SBI Cards informs us that we have supposedly received delivery of this items and will charge us Rs 28297/-
Since the item was not delivered to date. we have made alternate arrangement and would request you to refund the amount.
We are Sr Citizens and are in no position to keep following up this matter.
Regards
Abraham Kurien (spouse)
[protected]@gmail.com

I need to return the mattress purchased by me cumulus orthopaedic reversible queen size as it has given me serious back issue and i have got the problem pf L4 and L5 gaping in my spinal nerve .

Please return my mattress as soon as possible . I have paid a hefty amount of money on the mattress and it gave me an illnesses of spinal nerve in my back .

I am sharing with you the images. Hope you you can understand this problem suffered by me and return this product which is not at all worth for me .

I had ordered an ergonomic chair of Green Soul from Pepperfry and received a faulty and defective product. I raised the issue and they sent engineers twice to check and confirm the issue. The visiting engineer confirmed it to be manufacturing defects to pepperfry and pepperfry informed me the same and asked to wait 15 days for replacement. They did nothing for 15 days, so I called again and then again I was given timeline of another 15 days. For total this fraud company kept me waiting for more than a month and told me eventually that product cannot be replaced as it is out of stock. I checked the item and it was available on pepperfry. Again they called me next day and this time they gave the lame excuse that the product has been stopped manufacturing. Again I checked the items and it was available in Flipkart, Amazon, Green Soul's own website, pepperfry.com and every website. These guys are just fooling me. Even the top-level officers are shamelessly lying and fooling customers. They are saying every nonsense thing to deny the replacement.

Order Number[protected]
Mobile Number - [protected]

We have purchased three seater sofa sets from pepperfry in Oct 2021.
The left side seat of the sofa is sagging in.
Plz look into the matter and resolve the same.

Ordered few electrical and house hold items, No coordination on delivery and after sales, Haver send so many emails even called to senior people in gurgoan but no proper response on delivery and balance items . They cancel items without proper reasoning and no substitute offered . No response from customer centre or any senior manager as if they don't care about complaint and customer issues

With respect to my order dated 12th september, order id no #[protected] Wood Round Shape Wall Mirror By Wallmantr, my order was scheduled to be delivered by 20 th september.

I wanted to check today regarding the delivery update and found that the tracking id shared by pepperfry is non-functional and fake. It was through expressbees. tracking id is [protected]. I called up the customer care, who informed me that it is going to take another 7-8 days. I want to cancel the orderr and refund to my source account

I have recently ordered from pepper fry
So the item was analog clock for my home
Where as after I ordered the product via credit card I came to know that the size of the clock is so massive that it won’t fit in my home, coz the clock is of 62 inches !!!
Which is so massive
So I heard that pepperfry don’t cancel the order once it’s shipped
So I want my order to be cancelled and want the refund via the original payment.
Thanks.
I have attached some screenshot of my order

Delay delivery of a mirror ordered on 30th Aug and received broken mirror. Request pickup and refund; even after multiple requests no action taken. False commitments and deliberate delay. I mentioned I have a baby and I cannot keep the broken mirror longer as it’s dangerous but they cared less. Request refund and let me dispose of as they are unable to pickup. They said incase I dispose then there is no refund. They are aware it’s impossible to keep the broken mirror longer. Tactic to rob me the money
Order number[protected]

Ordered Ganesha wall accent on 5th September 2022 but order didn't go through but money has been cut from my account
Called customer care they said they will refund in 7-10 days but still refund not intiated
Kindly help

I had purchased the bed some 2-3 years ago and at that time itself I complained to the pepperfry consumer complaints that the bed was not stable and the frame can brake anytime because of inadequate support they refused to deliver today the bed has broken completely o got it repaired in between by their assigned carpenters but to no avail

When opening a recliner the metal inside is rubbing against the cloth/foam thus tearing it off in last couple months. It is very clear that the metal slider nut is hitting the foam every time recliner opens or closes. But while raising a request for repair as it is under waranty the service is declined saying its usage issue. How sad it is to look at customer service that even this clear manufacturing issue has been termed as usage issue and the matter is closed. I need the recliner to be repaired as its under waranty as well as its a manufacturing defect.

The product delivered had manufacturing defect.

The product delivered to me is not as per the product specifications mentioned and reference images/video provided on your website.

Pepperfry Shipment Rescheduled: As per your request, the delivery of the order[protected] for Kenzou 4 Door Wardrob... has been rescheduled to[protected]. Please check your registered email for more information. Track your order at http://pfry.fyi/XKwgpj Team Pepperfry.

I get this msg without me being asking for rescheduling of my order.
This ia not acceptable as I cancelled all my plans to recieve the profuct and make sure that I am available at home when the order comes.

I want order to be delivered today 11Sep

They didn't provide the resolution of my sofa from last 1 month.They accept the problem that sofa is suppressed even though they are not resolving it.
Order I'd :[protected]