Pepperfry Complaints & Reviews

Hi,

Product - Amore Hybrid EuroTop 6 Inches Queen Size Pocket Spring & Memory Foam Mattress
Date of Order: 28th April 2021

I purchased the above mattress from Pepperfry on the recommendation of their sales executive that it has great reviews and it's extremely comfortable. I received the order on 15th May 2021 and I have been constantly getting back and neck pain along with restless sleep.
The mattress has instructions that it needs to be used for at least 15 days for it to set which is what I followed. I raised the concern with Pepperfry on 7th June 2021 and I was told that since the return window is only 7 days from the day of order I can't return the product.

I purchased the product based on the recommendation of their sales executive and now that the mattress is not as per the defined standards, I should be able to return it. I took into consideration the product instructions and used the product for 15 days before raising the concern. I have raised this on social media as well but no one from the Pepperfry team has contacted me. I paid INR 25000 on the mattress and considering the covid time, I think the company should give us the option of refund as the mattress company has a 30 day trial on the same product on their website.

Thanks,
Aditya Sambyal

Date : 01/06/2020
After I purchased the pepperfry order today for a chair and a table, i noticed that the details are totally missing in the invoice that came as attachment in the order confirmation email. Only the Assembly, Processing and Delivery fees were part of the invoice, but the actual goods that I purchased were missing in the invoice

My order was delivered to me on 8th June. I was informed by the delivery guy that the carpenter will be arriving within 24hrs, but still there is no sight of any service guy or help from the company.

I tried to contact the company but there's no response.

Hello, I have ordered an item in pepperfry and returned it due to some reasons, but now the refund has been credited to the pepperfry wallet. And I have sent several emails to the support team, but without resolving the issue they are just confirming that the issue has been resolved.
And please change this policy, that the refund should be credited directly to customer bank account not to the pepperfry wallet. Because for some emergency reasons we will be returning the item and will look for the refund, but keeping our money in the wallet cannot be utilised for our emergency reasons. It's like forcing the customers to buy the product in the app even if they are not willing to.
Now my money is stuck in the app, I need that to be credited to my bank account at any cost.

Dear Sir/Madam,

Since from 3 days am facing item delivery issues .. I didn't got any call from your delivery person and in your portal it showing undelivered due to residence and office closed. . since from 1 year I am working from home how come you people updating residence closed .. even I didn't got any single call and message from Your Ecomexpress team or delivery person.

This is unfair service and totally am upset of your service ..even I called to several times to customer care no proper response ..I want my ordered items ..

For your reference find attached photo's

Delivery Docket Number:-[protected]

Pepperfry Order Number :[protected]

And FN1729836-S-PM30417

Regards
Karthik
[protected]

Bean Bags sold are of extremely poor quality material. The fabric started peeling and tearing off near the stitches within 3 months as you can see in the attached pics. Reaching out to Pepperfry via the email address to raise complaints did not help either. The response was that they spoke to the manufacturer who said there's no guarantee on the fabric.

That's so ridiculous since they are telling customers that the fabric can peel and tear once it is out of their store. They were not even willing to help repair/recover the damaged product.

As a customer, I feel cheated by a brand like pepper fry and will never ever recommend this to anyone.

Invoice no[protected]
Order no[protected]FN1774119-S-PM11993
Purchase price - Rs 1499
Item Id - FN1774119-S-PM11993
Product name - Classic XXXL Bean Bag with Beans in Brown Colour by Orka

I complain on Pepperfry against order no[protected] about
(1) Color mismatch
(2) Use of MDF in "Solid wood study table" https://www.pepperfry.com/aura-study-table-in-provincial-teak-finish-by-woodswor...⇄
I followed and by sharing pictures with Ms Arrzoo (To whom my ticket assigned) for more than 10days and get back to me that there is no colour mismatch and Pepperfry has mentioned "solid wood" as the primary material, I asked where did you mention MDF as secondary material ?? There was no answer. I asked where did you show a picture of MDF on the website then she horrible replied that Pepperfry will re-design the website as per the material used in the picture. I requested to return the item but Pepperfry denied this.

I am requesting everybody to avoid Pepperfry because of their return policy as well as horrible customer service.

Also, it's not a study table, an adult person thighs would not be able to go inside the table with the normal chair because of the table low height.

Regards,
[protected]@gmail.com

I complain about the "Aura Solid Wood Study Table in Provincial Teak Finish" Link is --https://www.pepperfry.com/aura-study-table-in-provincial-teak-finish-by-woodswor...⇄
(1) Colour mismatch
(2) Use of MDF in the "Solid wood study table".

After 10 days of follow up, she said no mismatch in colour and by sharing picture with Ms Aarzoo, she replied that we have mentioned solid wood as primary material only. I asked where did you mention that MDF is used as secondary material ?? . Also, the use of MDF is not shown in any picture on the website, she replied that Pepperfry will redesign the website as per the material used in the table, but we will not return it.

I requested to return the item and reimbursement my amount.

Also saying to avoid any purchase from Pepperfry, horrible experience and very bad customer service. It's not at all a study table for adult guys because of low height, your things would not be able to go inside the table including a nominal height chair.

I Had Placed Order on Pepperfry.com in Feb for 10 pepperfry products, out of which 3 Products Were Delivered Faulty. The Wall clock Was Totally Rusted!! Its Has Been 3 Month, They Took The Item Back But Never Returned Money!

ORDER ID[protected]
Item1: Gold Brass Analog Railway Clock By D'Dass
Item2: Square Wall Mirror By Art Street (2)

@Pepperfry your return policy is very bad. You are not taking return of the damaged product of order number[protected]

I have order 2 products and I am unable to get invoice for the same. I have to claim the amount to my organisation. please help

Damaged product under warranty but there has been no response from the pepperfry team

Hi Pepperfry,

Am spoken with customer care so many times and not giving positive response and if we are not taken return back. I will raise a complaint in consumer forum and this is not fair and product is quality is showing different and even not touch product and this website is showing different and sending different. This is very very bad and money is not easy to earn. Kindly take immediate action and do the needful.

If your not a concern person. Pls forward the concern person details. I will speak with merchant.

Without customer satisfaction, how the bussiness will run. This is not a proper communication with customer. Am totally frustrated with product and do the immediate action.

We are waiting for call and take immediate action.if you charged any courier charges, I will bare.

Expecting reply earliest and call the below number only.

Thanks & Regards,
Sreekanth k,
[protected]

I ordered a solid wooden table on pepperfry for 16000 and it got delivered around a month back. Order ID[protected].

Within 20 days I started seeing the wood breaking cracks on the table from multiple places. I had immediately contacted customer care and asked for a refund or replacement. But they denied and sent a carpenter to fix. Carpenter came and accidentally flipped the table broke the table making it worse. He then repaired and assured that after finish dries it would look good as new. But even after drying, the cracks are still clearly visible and it looks worse than a second hand product.

Now they're denying any refund. Please get this resolved. I need refund or replacement asap. I've already mailed all the pictures before and after repair to pepperfry.

I have ordered bean last week and they delivered item on time which is really appreciated but unfortunately the item looks bit old and thread has come out in few places due to stitching issue or something else. On top of this when I called customer care they said we will see if all stitches comes out, how can they say which is ridiculous would like to return the item and need refund. Kindly do the needful.
Thanks,
Kishan

I ordered a gaming chair from pepperfry on 9th of March and the delivery date was 3rd of April now on 20th March I got a mail that my product delivery has been delayed to 9th of April, when I called customer care to either provide the delivery by 3rd of April as it was or just cancel the order,
now they are not doing anything about it and they disconnected the call.
They are saying we will not cancel the order, do consumers have any rights on this type of behavior from an e-commerce company.

We have bought 3 seater sofa in December 2020.
The seat of the sofa has been flatten just in 3 months since we bought.
Invoice no.[protected] FN1759272- P-WH 5046
Dt 11/12/20

Very poor service from pepper fry.

ORDER ID:[protected]

ITEM NAME: Kenzou 2 Door Wardrobe in Wenge Finish - Mintwud By Pepperfry

The product purchased is not designed properly to hold the weight of the unit thereby causing a major accident at my home.

The cupboard easily falls foward when opening. Also the top two racks are not fixed permanently since it can be adjusted . While the cupboard falls forward the racks slide outward easily making it more dangerous as it can hit the persons forehead or head with force.

Luckily when the cupboard fell at my home there was a bed behind which prevented it from falling flat and held half of the weight. Still my daughter had pain in her hands and leg.

Even after reporting it and asking for return you had sent carpenter who could do nothing. I had asked the same in mail and no reply on that as well.

After the carpenter visit I have tried contacting many time through calls and mail yet no response.

This is the worst customer care experience I have ever experienced.

Please arrange for a return and refund ASAP

Hi Team,

This is to share my feedback around the order below,
I was being informed several times that there will be a carpenter aligned to get this product assembled, however in the end I was simply denied support. (It says in your description that Carpentar will be aligned.
Your support team is not aware of the product details at all.
This item is shipped with two boxes( 1 with table and 2 with the board). I also got another wooden bar along with it and god knows how this was supposed to be assembled without getting any proper indication.
This has to have a carpenter and person aligned for installation. I wasted hours scheduling calls with Electricians, carpenter and in the end i find this handing higher than it is supposed to be. The wooden bar sent along is still not installed.

I've made several purchases with companies like Urban ladder Amazon and had just no issues at all. Its your product and you should be courteous enough to provide installation services at least for your products, be it chargeable.

HIGHLY DISAPPOINTED !!

ORDER ID:[protected]

Thanks
Gaganpreet Singh Bhamrah
Phone - [protected]

Dear sir, i am rakesh sarkar i made an order from Pepperfry.com, the wardrobs purchasing amount was showing at the time of purchasing rs.6270 . after place order, amount is showing 7720. actually i was purchase though debit card emi option . i chose 18month emi and emi rs 395 per month . now i am worry about my emi's .

please help me

my order no. is[protected]