Pepperfry Complaints & Reviews

Damaged product under warranty but there has been no response from the pepperfry team

Hi Pepperfry,

Am spoken with customer care so many times and not giving positive response and if we are not taken return back. I will raise a complaint in consumer forum and this is not fair and product is quality is showing different and even not touch product and this website is showing different and sending different. This is very very bad and money is not easy to earn. Kindly take immediate action and do the needful.

If your not a concern person. Pls forward the concern person details. I will speak with merchant.

Without customer satisfaction, how the bussiness will run. This is not a proper communication with customer. Am totally frustrated with product and do the immediate action.

We are waiting for call and take immediate action.if you charged any courier charges, I will bare.

Expecting reply earliest and call the below number only.

Thanks & Regards,
Sreekanth k,
[protected]

I ordered a solid wooden table on pepperfry for 16000 and it got delivered around a month back. Order ID[protected].

Within 20 days I started seeing the wood breaking cracks on the table from multiple places. I had immediately contacted customer care and asked for a refund or replacement. But they denied and sent a carpenter to fix. Carpenter came and accidentally flipped the table broke the table making it worse. He then repaired and assured that after finish dries it would look good as new. But even after drying, the cracks are still clearly visible and it looks worse than a second hand product.

Now they're denying any refund. Please get this resolved. I need refund or replacement asap. I've already mailed all the pictures before and after repair to pepperfry.

I have ordered bean last week and they delivered item on time which is really appreciated but unfortunately the item looks bit old and thread has come out in few places due to stitching issue or something else. On top of this when I called customer care they said we will see if all stitches comes out, how can they say which is ridiculous would like to return the item and need refund. Kindly do the needful.
Thanks,
Kishan

I ordered a gaming chair from pepperfry on 9th of March and the delivery date was 3rd of April now on 20th March I got a mail that my product delivery has been delayed to 9th of April, when I called customer care to either provide the delivery by 3rd of April as it was or just cancel the order,
now they are not doing anything about it and they disconnected the call.
They are saying we will not cancel the order, do consumers have any rights on this type of behavior from an e-commerce company.

We have bought 3 seater sofa in December 2020.
The seat of the sofa has been flatten just in 3 months since we bought.
Invoice no.[protected] FN1759272- P-WH 5046
Dt 11/12/20

Very poor service from pepper fry.

ORDER ID:[protected]

ITEM NAME: Kenzou 2 Door Wardrobe in Wenge Finish - Mintwud By Pepperfry

The product purchased is not designed properly to hold the weight of the unit thereby causing a major accident at my home.

The cupboard easily falls foward when opening. Also the top two racks are not fixed permanently since it can be adjusted . While the cupboard falls forward the racks slide outward easily making it more dangerous as it can hit the persons forehead or head with force.

Luckily when the cupboard fell at my home there was a bed behind which prevented it from falling flat and held half of the weight. Still my daughter had pain in her hands and leg.

Even after reporting it and asking for return you had sent carpenter who could do nothing. I had asked the same in mail and no reply on that as well.

After the carpenter visit I have tried contacting many time through calls and mail yet no response.

This is the worst customer care experience I have ever experienced.

Please arrange for a return and refund ASAP

Hi Team,

This is to share my feedback around the order below,
I was being informed several times that there will be a carpenter aligned to get this product assembled, however in the end I was simply denied support. (It says in your description that Carpentar will be aligned.
Your support team is not aware of the product details at all.
This item is shipped with two boxes( 1 with table and 2 with the board). I also got another wooden bar along with it and god knows how this was supposed to be assembled without getting any proper indication.
This has to have a carpenter and person aligned for installation. I wasted hours scheduling calls with Electricians, carpenter and in the end i find this handing higher than it is supposed to be. The wooden bar sent along is still not installed.

I've made several purchases with companies like Urban ladder Amazon and had just no issues at all. Its your product and you should be courteous enough to provide installation services at least for your products, be it chargeable.

HIGHLY DISAPPOINTED !!

ORDER ID:[protected]

Thanks
Gaganpreet Singh Bhamrah
Phone - [protected]

Dear sir, i am rakesh sarkar i made an order from Pepperfry.com, the wardrobs purchasing amount was showing at the time of purchasing rs.6270 . after place order, amount is showing 7720. actually i was purchase though debit card emi option . i chose 18month emi and emi rs 395 per month . now i am worry about my emi's .

please help me

my order no. is[protected]

I bought above painting from Pepperfry on 4th of Feb. My order number was[protected]. Received the painting approximately a week later. Upon unpacking I noticed the painting was damaged, so wrote to them requesting for a refund. I returned the product to them by the 12th of Feb. I received an email from them on 13th, that the refund is initiated and I would receive it by 23rd of Feb. Today we are 26th of Feb, and I still have not received my refund. I have escalated this issue to several seniors at the company, however they all are hopeless. I even went public with this on social media platforms, hoping to get my refund. So far nothing has been done from their end, irrespective of my numerous complaints. Really shocking to see such poorly managed organization.

I Purchased Young America Kids Queen Size Bed In Yellow And Green On[protected] From Pepperfry Studio At Patna, Bihar With Order ID[protected]. I Purchased A Mattress as Per Description Of Recommended Mattress Size Mentioned On Pepperfry Website And Also Confirmed The Dimension By Pepperfry Agent Of Patna Studio Over Phone. The Recommended Mattress Size Mention On Website Is 60’’X75’’.
Bed Was Delivered And Assembled On[protected] And I Shocked To See That My Mattress Is Not Getting Fit. I Measured Inner Dimension Of The Bed And Noticed That Bed Width Is Around 59’’ Rather That 60’’. I Lodged A Complaint On The Same Day To Pepperfry But Pepperfy Is Not Resolving The Issue and not accepting my claim

My order number is[protected]. Above order was placed on 4th of February, and an amount of Rs. 2153 was paid upon completion of order. I received the item around the 11th of February, noticed that the item was defective, hence placed a request for return. On the 13th of February, Pepperfry writes to me stating that the refund has been initiated to the original mode of payment. Today we are the 24th, and till date I have not received my refund from them. I have been chasing them constantly since a week now, yet they are not willing to give any concrete proof that the refund has been made. They asked for my bank statement and a letter from the bank stating that the refund has not been credited to my account, and the same has been provided to them.

I get a strong feeling that they are just playing around as they are unable to provide concrete evidence of the refund they claim to have given to me. I have not come across such unprofessional company.

I have ordered a gold metal wall clock (order Id[protected] from pepperfry and received defective product. Now I want to return this product and have mailed photos regarding product to anderson.[protected]@pepperfry.com. But he said there is no any defect according him and very rudely behaviour from his side and denied to accept return request for this product. Now what should I do? I want to return this product. Here I am attaching photos related this product and you can see the gap between metal lines are not same and numbers are not straight eachother. Just check in photos clearly seen those defects. Please help me to resolve this issue.

I want to unsubscribe myself from getting the promotional messages from pepperfry. I no longer want to get any messages from you. I don’t know how to unsubscribe so please tell a method. Please SMS me as soon as possible or else I will have to move legally as you have stolen my private number.

Ordered a folding desk.It was delivered on 12th Feb. The delivery person saw that had manufacturing defects and took pictures. He promised to send a carpenter within 24 hours to fix it. Nobody turned up. When we called him, he blocked our numbers. We placed a request for returning the defective product on 13th Feb. Pepperfry eventually sent a carpenter on 15th feb. The carpenter wanted to do a jugaad job which would damage the table. We did not accept it. Pepperfry called it a manufacturing defect and promised to call us within three hours to arrange for a return pickup. It is 17th Feb today and it has been not yet been three hours for them yet. There is no direct contact with any human. I requested for return pickup thrice on their automated call system. There is no response yet. I am not sure if they are bothered to take back the material at all

Invoice was not provided for the order number[protected].

I ordered 5 curtains from Pepperfry on 10 Feb 2021, which looked completely different from how it looked on the website. After raising the return request, I was contacted by their customer service executive named Vedika. She did not only refuse to take the return request but her rudeness was beyond my imaginations.

I would request you guys to help me return this product and get my refund.

I ordered a mattresses from Pepperfry and it got delivered on 12 feb 2021. The size that I ordered is incorrect and when I am trying to make them understand the situation they are just bluntly denying to listen and saying they can't process a refund. The Lady Afreen Mohsin was so rude and is not even trying to listen what the consumer has to say. I want my complete refund and not in Pepperfry wallet. Unable to attach pictures here it says file too large even after compressing it. Anyways I have already sent pictures to Pepperfry.

I purchased this sofa from Pepperfry on 02 aug 2020 and it got delivered on 12 sep 2020. They gave 12 months warren for product and no other conditions was shown on their website during purchase.
Now sofa’s one of the part colour got faded. I called them and register complaints against this. They said its not cover under warranty and rejected this request.
In sofa if they won’t give warranty for materials then what is the use of warranty?? And also during buying the product it was not mentioned anywhere that materials warranty are not coved.
If its got cut or any physical damage then only warranty shouldn’t be covered but colour fading clearly shows bad quality of product which should come under warranty and replace.
Attaching invoice, warranty page screen shots and product photos for your reference
I would request you to please help me in this matter and take action against Pepperfry .

Thanks & Regards,
Pratyush Agrawal
[protected]

I had ordered a Ruby single size bed with storage on 22.01.21. Since the last two days, pepperfry has been calling my registerd number and before I answer, the line is disconnected, after which I receive the following message :

Pepperfry item (Rubi Single Size Bed ...) delivery rescheduled. Our team was unable to reach you on your registered contact number to confirm your availability. We will call you in 24 hours to re-schedule the delivery.

I request you to take immediate action and deliver the above item as early as possible.
My repeated phone calls to the company are unanswered.