Pepperfry Complaints & Reviews

Check your website offer screenshot proof & link ( attached herewith FYI)

Received Incorrect sponge filler type instead of 100% cottin fabric pillow

Fabric : cotton only

Hence it's incorrect waste product only.

Hence kindly intervene and arrange to refund the same Check your below link & confirm

Buy Esper (Set of 2) Premium Cotton Pillow (16x24) in White Colour by...

I ordered distress wooden cabinet worth 11k. I got the product after 2month and the product is not as same as the design given. I tried for returning the product. But they are not returning saying you wont get the same design. So I am paying 11k just for wooden cabinet with no design which is actually worth of 3-4k. The website is fooling people....

Mattress is becoming worse for usages in the last 6 months, now it is not usable and causing back pain to me and my wife.
I request you return this mattress as it is covered under warranty for 24 months.

- sagging is more than one inch.
- it is completely deformed in the middle, having a groove, which makes it not usable....

HI
I ordered lamps costing 8k on pepper fry (order id :[protected] i got plastic cup and plates which will not cost more than 500 INR. i have raised return request but no body is bothered about return pickup. i have already uploaded the photos and also sent to dispute mgmt. but there is not reply. Its such a pathetic company its just headace very unprofessional company. with this i am asking them refund my money to the origin source....

I ordered for a dining table from Pepperfry against order no[protected]. The website said - offering heavy discount under code Diwali plus an additional 10% against HDFC credit card HDFCPF10. But to my dismay, the coupon box said - apply Diwali code and there was no way one could use HDFC benefit. This is so misleading and when I raised this issue with their customer care the answer was - you can use only one coupon. The discount offered by...

I placed an order[protected] on 6th October and delivery date was conveyed as 6th November 2020. The product is still not delivered and the customer care is saying it will be take more 5 days. I placed the order anticipating the delivery on 6th November as the delivery was in Goa and my parents are suppose to leave from Goa house on 8th November and we wanted to take possession of the tables before they leave. The order is worth Rs. 23000/-....

My order no is[protected]. I brought king size bed from Pepperfry in sheesham wood got delivered on 9th sep 2020. It is broken after 50 days on 2nd November 2020.. After raise complaint, Carpentar came and take some pictures and commit Pepperfry will replace complete broken part. After one week no response. . I want refund my money...

I bought a polymer cup planter from the website spending about Rs 1200. After I placed the order I could not place the cancellation request when I realised the product is actually plastic and I had to wait for the product to be delivered in order to raise the return request.
The company is not accepting the return, stating there is no damage in the product. I had even requested them to deduct the cancellation charges or courier charges...

Hi,

I have cancelled the furniture ordered on pepperfry.com. Refund amount is credited to pepperfry Wallet. I have contacted the customer care to get back my amount and they said that amount will not be credited to my account, forced to order an other product....

ITEM NAME: Hoshi Queen Size Bed With Storage in Wenge Finish by Mintwud
ORDER ID:[protected]
Ordered on 2/11/20 @5:30 pm for ₹19.1K
Order cancelled within 3 hours of placement.
2.5% amount cut as per policy but the amount (₹18, 668) instead of being transferred back to bank, is being refunded in Pepperfry wallet
I don't want money back in Pepperfry wallet. I paid from my debit card. I want it back in...

This Is Regarding The Subjected Order Delivered In March Just 2 Days Back From Countrywide Lockdown. Due To Lockdown Situation I Visited My Hometown Delhi Without Using The Bed. I Got Back To Bangalore On 19th October. After Using It For 2-3 Days We Found That Bed Is Of A Poor Build. It Is Also Making A Lot Of Noise On Even A Slight Movement. On The 4th Day It Broke Down As Shown In The Picture Below.
We Are Utterly Disappointed With...

One Dining Table Chairs legs connecting wood piece is broken...

I received a chest as part of my order number[protected] on October 22, 2020. The chest (kiku chest of 5 drawers in brown finish) had scratches and so the assembly person said he will send someone to fix. Once he left, I noticed the alignment of drawers was off too so I put in a request on October 22, 2020 itself for return With pictures and received an automated response that I will receive a call in the next 48 hours. I’ve been trying...

Hi I purchased a Mattress from Pepperfry Online which was delivered 3 days back late in the evening. I realised that 8 inches high mattress does not fit my bed so I thought of exchanging it for 6inches and did not remove any packaging protective plastic cover. I also realised that mattress is too soft and I definitely needed to change it for a different mattress. I requested a return/ Exchange of mattress showing pic that its too high for...

I have ordered Wall mounted Table and I paid extra 350 Rs for installation, but they say they can't do installation they do only Assembly of the table. And I will have to get Table wall mount from outside

They denied to do for what I paid extra

Order No.[protected]...

I have bought a Shoe rack from this website, Quality delivered was way worst then I expected on the engineered wood they are selling crap. Which start bending in just few weeks without putting half of the weight on that. I filed a complaint they send one carpenter, He has done some patch but after that it start bending from bottom as well. Causing obstacle to close the doors.

When i ask them about the quality they said it is...

Had bought an ergonomic chair from your website. The details for the same are as follows -

Order id:[protected]
Order sku id:[protected]fn1789463-s-pm3041
Order sku product: elegant ergonomic chair in red colour by adiko systems

The chair broke after only using it for one month. Firstly, i did not expect a product of such poor quality from pepperfry.

I tried reaching out to customer...

This is in connection with return request for item ordered with id[protected], with order sku id[protected]ll1522427-s — pm23756

Service interaction number wr[protected]

Item - beige fabric shade tripod floor lamp with brown base by craftter

I have placed the return request on 27 aug 20, however till date my item has not been picked up by rep. No one has contacted me. Kindly get the item picked...

I ordered a shoe rack (Kiki 3 door shoe rack in wenge finish by mintwud) from pepperfry in december 2019. We started noticing mold (Fungus) growing on the shoe rack and we got it cleaned. However, the mold kept recurring and it came back very severely. We also called a carpenter to get it checked and treated but he said it was very bad quality of wood and its happening because of it.

I understand this is the monsoon season...

Hi
I am chasing pepper fry for exchanging my above mentioned product

But they are not responding on my query

They are not ready to exchange

Regards
Akbar...