Pepperfry Complaints & Reviews

Material supplied was with a defective arm. you can see the defect in the photo taken by your person itself. Inspite of repeated complaints no action has been taken. We have given an imported knife to open the box, but your persons came for assembling did not return the same. Can you accpect a defective materials

I have placed an order when the lockdown is no more applicable in India. The shipping is late, which I have little problem with. My main concern is the invoice, that pepperfry representative has assured me of only when the order would be ready for assembly.
This is highly unaccepted because at the time of marketing the product, they show the whole picture. I accept that the product needs assembly, but in which world would the actual product be any more or less than the one displayed. The number of different parts that would constitute one product must be known. Then how is giving an invoice a concern. If the parts are not known or accounted, it simply means that neither pepperfry nor the vendor is aware of the product they are selling and this would mean a violations of my rights as a buyer.

Hi Team,

I ordered pillows in Pepperfry website and I got the order but the quality of order is worst and not exactly same as in website. I got a call from one of the Pepperfry representative and he said he will not accept the return as per the policy. Pepperfry cheated me on selling the cheap quality of the product. Please help me on the returning the product and refund of my money back.

Note: I attached both website image and product which I received images.

Order details mentioned below.

Order#[protected]
SKU# FU1719144-S-PM21939

I ordered a crystal furnitech wardrobe from pepperfry on 27th November. It was delivered on 29th November and assembled by the pepperfry carpenter who informed me that cloth hanger was missing from the wardrobe and said that he has raised a complaint and I will get a message within hours about the delivery of missing parts. I have not received any communication from pepperfry yet. I called the delivery executive who in extreme haste had delivered the product and he told me to resolve this issue myself (Such bad customer service) I have tried to raise complaint from their app but it does let me, I tried calling them but call didn't connect. Please let me know what has to be done more. This is pathetic customer service. It's better to buy from shops.

I had purchased sofa set from pepperfry, placed order at baroda studio. It's only a month or 2 months old. The 3 seater ofs:s cushion level is going down...very difficult to sit and then get up, ..please do something.i am dissatisfied with it

I have been chasing for return of poor quality product...it's not of value of 4k? I had preferred pepperfry above otherd because of quality delivery but not happy with this item..hence requested for transparency. Product is of bad quality and also not as per the size mentioned in photos.

One liner reply this product can't be replaced as it's as per description is not acceptable..I already mention that this has to be replaced anyhow as it's nothing but simple case of fooling customer and have to go to consumer or social media to resolve this.. this is not the case of 4k amount but not listening to the customer concerns properly.

I am still waiting for resoultion
Fact is as soon as product arrived I raised concern not waited for 24 hours or so..

Prateek Joshi
Mb [protected]

I ordered a ergonomic chair from pepperfry. Chair turned out be a mess, terrible product for 9k.
I requested the return of this chair, it's been a month since I raised the request, they sent a carpanter to confirm if the chair is faulty.
Carpenter confirmed that the chair need to be replaced, can't be fixed. As a customer I have experienced worst customer service from pepperfry, everyone here takes you for granted and are as casual as they can be.
Customer service don't give you a call, they never respond to your email.
Even when chair pickup is scheduled, their team gives you a call, ask for your time, and then cancel the pickup. And now if you call them back they will just ignore your calls aur disconnect it right away.
As a customer, I am really having a hard time dealing with their customer service.
Their escalation matrix is a joke, because no one responds to your escalation emails.

This Is Regarding The Subjected Order Delivered In Nov'20 and the very next Day after the carpenter assembled it i noticed that the plank supporting the storage is not attached/fixed to the cot it lies on the floor as mentioned in the pic below.

We Are Utterly Disappointed With This Product and the service quality provided by pepperfry. The product which is delivered is incomplete and will only be realised once it is assembled. After the cot was assembled by the carpenter I realised that the lower part of the cot which supports the storage is not fixed to the cot rather it is lying on the floor. When I lift the cot the plank supporting the storage lies on the floor. It also has gaps between the planks as they have used two planks to support the storage. The carpenter (Abhijeet Kheer) also agreed to it and suggested me to get it fixed from my end. I requested him to fix it however he said we did not have anything to support the plank after which he clicked pics of the cot and left.

I raised a complaint with the companies grievance redressal site expecting them to resolve my issue to the earliest. After raising a complaint with Pepperfry I was told that service manager would be visiting my place to check the product however no one turned up however got a call from the carpenter to know the issue which he already knew.

The case manager Kenish Maru called me on 23rd nov and informed me that the service manager (carpenter) was unable to reach us however I had to inform him that carpenter had already called us and after knowing the issue he told us that he will contact us soon. I had requested the company to either fix it from the carpenter or else would like to return the product however got a response from Kenish stating they can neither fix it as this would be modifying the product nor can it be returned as for returning the product it should have a manufacturing defect. I hope they understand what modification means. Also they told me that the product cannot be returned as the product is not damaged. Illogical statements were given by case manager to me. Kenish was unable to resolve the issue hence was giving vague answers. He sounded very adamant and was not ready to give any solution to the issue. He kept on saying as per the company norms he was unable to do anything though he understood what the issue is. When i asked him that I would like to speak to his supervisors he informed me that he is last point of contact and advised me to escalate it further on their website.

This is my first worst experience of buying a product from Pepperfry and will be the last one. Though the Product Is Still In Warranty don't expect any resolution from them. We are very disappointed. And It Is The Worst Product and customer service I’ve Ever experienced. After spending for 500 for the assembling i will have to hire a separate carpenter and spend more on this product. Unexpectedly worst customer service from Pepperfry.

I have ordered a shoe rack in feb having order no.[protected]. The shoe rack quality was not upto the mark and i have a raised a return request for the same . company is denied for the same and said if there i no manufacturing defect they will not return it. I have raised multiple complaint for same but they were not agreed. After using the product for 2-3 month . The bad quality of product is showing. The door was broken and wood is also broken. The problem was that country lockdown imposed and no support was provided. In oct i have raised again complaint and they have send the carpenter to look into the issue and he said the product can not repaired and it will go for return only. its being 20 days and no body is contacting for returning the product. there is no escalation matix they have, no support contact no., no reply back . only 3 option in IVR. they are commiting to call back in 3-4 hours but no call back.

worse support and product by peppery, I will not recommend the product to anyone. if my return was not done i will make post of social media for your product and support.

I cancelled the order and even paid the cancellation fee.. I realised pepperfry reverted back money to pepperfry wallet instead of my bank account. Count not find any help option to sort this out. Ideally if amount is paid through bank it should be credited back to same source.

I tried raising the request over pepperfry, but this is not working ( see image)

order id[protected]

Check your website offer screenshot proof & link ( attached herewith FYI)

Received Incorrect sponge filler type instead of 100% cottin fabric pillow

Fabric : cotton only

Hence it's incorrect waste product only.

Hence kindly intervene and arrange to refund the same Check your below link & confirm

Buy Esper (Set of 2) Premium Cotton Pillow (16x24) in White Colour by MDF Furnishings Online - Pillows - Mattresses - Mattresses - Pepperfry Product at ₹ 2, 155 https://www.pepperfry.com/esper-set-of-2-premium-cotton-pillow-16x24-in-white-co...⇄ via @Pepperfry

https://www.pepperfry.com/esper-set-of-2-premium-cotton-pillow-16x24-in-white-co...⇄

I ordered distress wooden cabinet worth 11k. I got the product after 2month and the product is not as same as the design given. I tried for returning the product. But they are not returning saying you wont get the same design. So I am paying 11k just for wooden cabinet with no design which is actually worth of 3-4k. The website is fooling people.

Mattress is becoming worse for usages in the last 6 months, now it is not usable and causing back pain to me and my wife.
I request you return this mattress as it is covered under warranty for 24 months.

- sagging is more than one inch.
- it is completely deformed in the middle, having a groove, which makes it not usable.

HI
I ordered lamps costing 8k on pepper fry (order id :[protected] i got plastic cup and plates which will not cost more than 500 INR. i have raised return request but no body is bothered about return pickup. i have already uploaded the photos and also sent to dispute mgmt. but there is not reply. Its such a pathetic company its just headace very unprofessional company. with this i am asking them refund my money to the origin source.

I ordered for a dining table from Pepperfry against order no[protected]. The website said - offering heavy discount under code Diwali plus an additional 10% against HDFC credit card HDFCPF10. But to my dismay, the coupon box said - apply Diwali code and there was no way one could use HDFC benefit. This is so misleading and when I raised this issue with their customer care the answer was - you can use only one coupon. The discount offered by Pepperfry is much higher than what one can get from credit card. No where on the site it is mentioned you can use only one code.
I wanted to cancel the order and now I have received an email which says - you cannot cancel when there is a tab says - cancel order. This is so misleading and amounts to cheating which needs to be addressed immediately.

I placed an order[protected] on 6th October and delivery date was conveyed as 6th November 2020. The product is still not delivered and the customer care is saying it will be take more 5 days. I placed the order anticipating the delivery on 6th November as the delivery was in Goa and my parents are suppose to leave from Goa house on 8th November and we wanted to take possession of the tables before they leave. The order is worth Rs. 23000/-.
This is severe negligence from Pepperfry and highly disappointing service. What is the point of ordering from them if the timelines are not adhered to.

Hope I get the tables by ASAP before 8th November 2020.

My order no is[protected]. I brought king size bed from Pepperfry in sheesham wood got delivered on 9th sep 2020. It is broken after 50 days on 2nd November 2020.. After raise complaint, Carpentar came and take some pictures and commit Pepperfry will replace complete broken part. After one week no response. . I want refund my money

I bought a polymer cup planter from the website spending about Rs 1200. After I placed the order I could not place the cancellation request when I realised the product is actually plastic and I had to wait for the product to be delivered in order to raise the return request.
The company is not accepting the return, stating there is no damage in the product. I had even requested them to deduct the cancellation charges or courier charges and accept return. Alternatively I requested them to accept the return in exchange to another product from pepperfry. They are still not accepting my request

This is unacceptable. As a customer I have right to choose the product of my choice. Company should have policy of exchange atleast.

Hi,

I have cancelled the furniture ordered on pepperfry.com. Refund amount is credited to pepperfry Wallet. I have contacted the customer care to get back my amount and they said that amount will not be credited to my account, forced to order an other product.

ITEM NAME: Hoshi Queen Size Bed With Storage in Wenge Finish by Mintwud
ORDER ID:[protected]
Ordered on 2/11/20 @5:30 pm for ₹19.1K
Order cancelled within 3 hours of placement.
2.5% amount cut as per policy but the amount (₹18, 668) instead of being transferred back to bank, is being refunded in Pepperfry wallet
I don't want money back in Pepperfry wallet. I paid from my debit card. I want it back in my BANK ACCOUNT. If you call at the customer care number they say They ll all back within 3 hours, but no reply. If you send a mail, they say they ll reply back in 48 hours.