Pepperfry Complaints & Reviews

I bought a king size bed from pepperfry.com on 20th Jan 2021 and the same got delivered to me on 28h Jan 2021. This bed comes with a storage box so when I tried pulling the storage box out, the side portion of the storage box broke.

I had sent an email to pepperfry.com support team with the images. Two days later, one of the pepperfry technicians came home and checked the bed and said it cannot be repaired at home and needs to be taken to a pepperfry repair shop.

Till now I haven't heard anything from pepperfry Resolutions Team. I received an email from Jeffy Perumpully who is from the Resolution team pepperfry.com. I am trying to get in touch with him for almost 4 days now without any luck.

Please help in escalating this issue.

I ordered 3 products from pepperfry for 16, 000 but I got invoice only for 900, I'm not sure what's happening!! Even I need the proper bill to claim allowance from my office, I kindly request the concerned team to check and do needful.

The Item was purchased on 07/12/2020 17:28:08 and had a warranty of 12 months. The metal frame has given way and is now broken after normal usage within 6 months. These ## kept delaying resolution for three weeks. And now they are saying that warranty only covers manufacturing defect and not wear and tear. This is absolutely unacceptable. So even after a day if the product breaks down because its a faulty unstable product they will claim its 'wear and tear' and not take any accountability. Absolute scam of a company.

Order#[protected]:
I selected wrong size while submitting this order[protected]. After payment, i cancelled this order within an hour and re-ordered the same product via new order no.[protected]. I paid Rs. 12, 304 for order that i cancelled. After cancellation, i got refund only Rs.8454 which is Rs.3850 lesser than i actually paid. Pepperfry has not returned my money back after sending multiple requests to their Customer Support. there is only 2.5% deduction for cancellation as per the pepper fry refund policy. where did the rest of my money vanish. Please refund asap.

Order#[protected]
I cancelled this order[protected] by mistake. After payment, i cancelled this order within an hour and re-ordered the same product via new order no.[protected] . I paid Rs. 8339 for the order that i cancelled. After cancellation, i got refund only Rs.7055 which is Rs.1284 lesser than i actually paid. Please return my money back. there is only 2.5% deduction for cancellation as per the pepper fry refund policy. where did the rest of my money vanish. Please refund asap.

Pepperfry constantly harasses users with spam mail list and sms that users never subscribed but the worst part is

"THEY INTENTIONALLY DISABLED THE OPTION TO UNSUBSCRIBE TO THEIR INTRUSIVE NEVER SUBSCRIBED NEWSLETTER AND PROMOTIONS" through emails and messages.

i've contacted their support team regarding this problem and but their team shamelessly lets out a blatant lie about the problem being fixed and stuff. it's a constant daily annoyance that a random user has to deal with (since they practice this type to inhuman ethics to random users and not necessarily only their customer base)

i've frequently met friends and colleagues complaining to me that they never ever subscribed to pepperfry nor did they register any contact details yet their email and message inbox are filled with spams they can't get rid off.

I've also encountered people claiming that pepperfry doesn't let you cancel orders even in genuine reasons

Received a leather chair with bug and I have raised a complaint 3 months ago and continuously I raising complaints only there is no resolution.
Person came home and checked the chair and they have send a mail confirmation that it cannot be rectified and will contact in 4 hours. Now it’s 3 months and there is no single call to resolve.
Even I raised a return and I got a message that will be taken back in 12 days and there is no response.
The worst customer service and product.
Very poor experience that I have ever experienced.
I may have to go to consumer count only I think.

I had purchased bean bags quantity 2
ORDER ID:[protected]

SKU: FN1897785-S-PM4874

I received the item but it’s not serving it’s purpose which is I cannot sit on it !!! I just slide down and it’s not solving it’s purpose which is to sit!!
Now Pepperfry is not ready to take them back stating it’s not damaged but what should one do of those chairs where one cannot even sit !!! The bean quality is bad or the manufacturer himself has made this terrible product!! I need my money back on this product.

I received damaged sofa set (seater 3+1+1). From this one of the one seater has torn PU and hence i initiated the return on their website the same very evening when they delivered the product. However, till date i have received any call or refund or return process. ABSOLUTELY NOTHING FROM THEIR END.

Recently brought a 4 seater dinning table from pepperfry. It was assembled on 22nd jul and next day after assembly I noticed that wooden rail of one of the chair's backrest has come out of its groove. Pepperfry sent a carpenter to repair it. As it could not be repair, i was told that it will be replaced. Its now almost three weeks and there is no news or response from pepperfry regarding replacement. Had sent couple of emails to customer care but they dont care to reply. I also called customer care 4-5 times last one week. Every time they promise they will arrange a call back from the supervisor same day but nobody calls.

Bought a mountable table from pepperfry which got delivered by 30th July (Order ID"[protected]st perpperfry wrongfully charged the assebly charges when there was no assembly required on the product 2nd of all the table opens with a gaps in between the planks which dissolves the whole purpose o[censored]sing it, so raised a complaint (WR[protected] to return or repair it but its taking ages for the company to confirm on the request

My Order no is[protected]
I purchased Avilys Solid wood six seater dining table on Jan 6 2020 . Now one of the legs of the table is completely detached and other legs are loose Hence please assign a carpenter to rectify this

Dr Sukesh Raj
[protected]

Order number 30726319. Product: chair

Damaged chair was delivered to me from pepperfry. The delivery person acknowledged it and asked to put in a return request. It has been almost 2 weeks since then, no response from pepper fry. I have raised the request through the website, email, call and facebook.

I also received calls from pepperfry a couple of times, acknowledging my request and assuring that the product will be picked up soon. But then I get a text that the request is closed. I raise the request again and the same thing repeats.

Am writing, someone will take this seriously

I have bought bed king size – order #[protected], and it was broken in 2 months, your person came visited and confirm and said it is manufacturing defect

after so many follow up / arguments, got credit in my Pepperfry account, again ordered king size bed Order #[protected]on June 28th and order got confirmed, it was delivered and found by person who came for assembly one broken part

Pepperfry team, are you taking this seriously and if you are honest you will compensate me on the bad service given and damaged product delivered, would like to hear fro you how you are going to make good, if not done, it gets proven, I got cheated by Pepperfry who claims to be good organisation but in reality they just fool customer and loot their harden monies by delivering damaged products

Earlier bed damaged part pictures I have uploaded, same again I m uploading defective / damaged part picture … hoping Pepperfry will take seriously and make good / compensate what I have faced

Appreciate a honest reply else it shows what brand you are !!!

Pepperfry has delivered a damaged product and there is no way to connect to customer care executives. It has been more than 7 days but they are not collecting the item. They have no update on the other item in the order. They blatantly lie that their team tried calling, but I was not reachable. There is no way to communicate over email.
There is only one way communication that they can call you which they don't do.
I was able to talk to one of their escalation team but she was only making excuses and had no information about the other product in that order

I want to exchange product.
please contact and exchange.

Pepperfy not talking with the customer.

You are not giving services properly. This rude way of this company is not appreciable.

Please contact and exchange Mattresses. Because Pepperfry not giving number to talk and not calling to customer for issue and even not responding of mails.

They are waiting for 7 days validity expire.

Please India Consumer Complaint cell Help me for this issue also.
Because of You I received pillows. But still mattresses is not exchanged,
Ekta
[protected]

I purchased a bed mattress from pepperfry where in details also mentioned 1 Pillow with mattress.

I received my order 2 days before delivery date but I didn't received pillows with mattress. pillows are missing and when i tried to return product, on application even after 4 days of delivery - delivered status not updated,

They are not updating status and I'm unable to return product.
According to return days total 7 days. and 4 days already gone.

Pepperfry not responding of mails and they don't providing contact number to talk with customer care.

Please help. My order number is[protected].
Ekta
[protected]

I bought a Bed “Dazzlė king sized bed” on 16 July 2021, I paid whole amount of ₹ 14, 080 I was confirmed about the delivery by 26th July 2021, by Pepperfry but did not deliver it until today. I have suffered mental agony because I recently relocated to Hyderabad from Amritsar Punjab. Now they are cancelling the order saying that it is at an undeliverable location but they confirmed the location before booking the order. On th top of it they refused to take calls, as a customer I have this was a very bad experience from a famous and reliable website. Kindly allow me the whole refund and also compensation for suffering this mental agony for waiting more than 3 weeks

I have placed an order with pepperfry.com for a matress and study table. It's a prepaid order, i have paid the amount instantly. I can understand that due to covid-19 issues deliveries are delayed. I don't have any issues with the delivery dates. But pepperfry.com is refused to give bill/invoice for the order which i have already paid. Even the delivery has been done for matress and study table but did not get invoice. It's a consumer right to get invoice/bill for the purchased product. I am bringing this issue to your notice. Please do the needful.
My order number is :[protected] and[protected]

- I had ordered a chair from them on 5th May 2021, which in the first place took over 20 days to deliver, which in itself was surprising but I was okay considering the pandemic restrictions.
- Not even a day after the assembly, the hydraulic part of the chair that is used to adjust the height stopped working. The chair height reduces as soon as one puts weight on that.
- Once I booked a service request for that, the carpenter gave a visit in 3-4 days and he concluded that the part needs a replacement.
- Post that the replacement of part took another 20+ days. They never replied to any calls or emails or anything. Calling their customer care always said that would schedule a call back which never happened.
- Given all this, finally, a carpenter gave a visit and again concluded that the chair can't be fixed and should be sent for return. By this time, additional issues were coming up with the product as well, like the fabric of the chair coming off.
- Left with no option I had to put a request for return the chair and following the old habit they took over 10 days again to pick the chair.
- Finally, the chair was picked on 29th June 2021 and the person asked that I can expect a refund in the next 7 to 8 working days.
- To date, I haven't received any refund or follow-up from them. I have tried to reach them via all the methods possible, customer care number, email, even written to them on Linked In. but no good.
- I request to please conclude the refund process for my request as soon as possible.

I ordered furniture from pepperfry worth 1.5 lacs and cancelled the orders within 24 hrs. I got refund for it but there is a difference of 24k. I understand there can be a penalty of 2.5% which makes it to around 4k. I am fed up of e-mailing these guys, once they have your money they treat us like beggars.

Here are my order numbers[protected],[protected],[protected],[protected]