Pepperfry Complaints & Reviews

Order number 30726319. Product: chair

Damaged chair was delivered to me from pepperfry. The delivery person acknowledged it and asked to put in a return request. It has been almost 2 weeks since then, no response from pepper fry. I have raised the request through the website, email, call and facebook.

I also received calls from pepperfry a couple of times, acknowledging my request and assuring that the product will be picked up soon. But then I get a text that the request is closed. I raise the request again and the same thing repeats.

Am writing, someone will take this seriously

I have bought bed king size – order #[protected], and it was broken in 2 months, your person came visited and confirm and said it is manufacturing defect

after so many follow up / arguments, got credit in my Pepperfry account, again ordered king size bed Order #[protected]on June 28th and order got confirmed, it was delivered and found by person who came for assembly one broken part

Pepperfry team, are you taking this seriously and if you are honest you will compensate me on the bad service given and damaged product delivered, would like to hear fro you how you are going to make good, if not done, it gets proven, I got cheated by Pepperfry who claims to be good organisation but in reality they just fool customer and loot their harden monies by delivering damaged products

Earlier bed damaged part pictures I have uploaded, same again I m uploading defective / damaged part picture … hoping Pepperfry will take seriously and make good / compensate what I have faced

Appreciate a honest reply else it shows what brand you are !!!

Pepperfry has delivered a damaged product and there is no way to connect to customer care executives. It has been more than 7 days but they are not collecting the item. They have no update on the other item in the order. They blatantly lie that their team tried calling, but I was not reachable. There is no way to communicate over email.
There is only one way communication that they can call you which they don't do.
I was able to talk to one of their escalation team but she was only making excuses and had no information about the other product in that order

I want to exchange product.
please contact and exchange.

Pepperfy not talking with the customer.

You are not giving services properly. This rude way of this company is not appreciable.

Please contact and exchange Mattresses. Because Pepperfry not giving number to talk and not calling to customer for issue and even not responding of mails.

They are waiting for 7 days validity expire.

Please India Consumer Complaint cell Help me for this issue also.
Because of You I received pillows. But still mattresses is not exchanged,
Ekta
[protected]

I purchased a bed mattress from pepperfry where in details also mentioned 1 Pillow with mattress.

I received my order 2 days before delivery date but I didn't received pillows with mattress. pillows are missing and when i tried to return product, on application even after 4 days of delivery - delivered status not updated,

They are not updating status and I'm unable to return product.
According to return days total 7 days. and 4 days already gone.

Pepperfry not responding of mails and they don't providing contact number to talk with customer care.

Please help. My order number is[protected].
Ekta
[protected]

I bought a Bed “Dazzlė king sized bed” on 16 July 2021, I paid whole amount of ₹ 14, 080 I was confirmed about the delivery by 26th July 2021, by Pepperfry but did not deliver it until today. I have suffered mental agony because I recently relocated to Hyderabad from Amritsar Punjab. Now they are cancelling the order saying that it is at an undeliverable location but they confirmed the location before booking the order. On th top of it they refused to take calls, as a customer I have this was a very bad experience from a famous and reliable website. Kindly allow me the whole refund and also compensation for suffering this mental agony for waiting more than 3 weeks

I have placed an order with pepperfry.com for a matress and study table. It's a prepaid order, i have paid the amount instantly. I can understand that due to covid-19 issues deliveries are delayed. I don't have any issues with the delivery dates. But pepperfry.com is refused to give bill/invoice for the order which i have already paid. Even the delivery has been done for matress and study table but did not get invoice. It's a consumer right to get invoice/bill for the purchased product. I am bringing this issue to your notice. Please do the needful.
My order number is :[protected] and[protected]

- I had ordered a chair from them on 5th May 2021, which in the first place took over 20 days to deliver, which in itself was surprising but I was okay considering the pandemic restrictions.
- Not even a day after the assembly, the hydraulic part of the chair that is used to adjust the height stopped working. The chair height reduces as soon as one puts weight on that.
- Once I booked a service request for that, the carpenter gave a visit in 3-4 days and he concluded that the part needs a replacement.
- Post that the replacement of part took another 20+ days. They never replied to any calls or emails or anything. Calling their customer care always said that would schedule a call back which never happened.
- Given all this, finally, a carpenter gave a visit and again concluded that the chair can't be fixed and should be sent for return. By this time, additional issues were coming up with the product as well, like the fabric of the chair coming off.
- Left with no option I had to put a request for return the chair and following the old habit they took over 10 days again to pick the chair.
- Finally, the chair was picked on 29th June 2021 and the person asked that I can expect a refund in the next 7 to 8 working days.
- To date, I haven't received any refund or follow-up from them. I have tried to reach them via all the methods possible, customer care number, email, even written to them on Linked In. but no good.
- I request to please conclude the refund process for my request as soon as possible.

I ordered furniture from pepperfry worth 1.5 lacs and cancelled the orders within 24 hrs. I got refund for it but there is a difference of 24k. I understand there can be a penalty of 2.5% which makes it to around 4k. I am fed up of e-mailing these guys, once they have your money they treat us like beggars.

Here are my order numbers[protected],[protected],[protected],[protected]

Hi Team,

I ordered a shoe rack (order no.:[protected] from Pepperfry on Jul 14th and the shoe rack was delivered with broken and low quality plastic hinges.

Since the delivery on Jul 20th, I have requested them multiple times to take the return of this product and even after back to back promises they have not taken it back yet, also they have become unresponsive like some fraud seller.

Also they do not provide an option to provide product rating and feedback on their website, which is a very common and almost a must have feature on any well known website. Pepperfry should be reached out and checked on why they do not allow customers to provide feedback and rate their products?

Please help me with returning this product asap.

Regards,
Abhishek

An incorrect product was delivered for my order[protected]. The delivery boys hurriedly unpacked the product & took away the outer packaging cardboard box. No matter how many times we told them that it was an incorrect product, they would not listen. We also showed them the diagram of the fully assembled product that came with the delivery & compared it with the picture of the product we ordered in our PepperFry mobile app. They still would not listen. They just cared about their delivery rating. After they practically ran away after dumping the unboxed product in our home, they SMSed me asking me to forward them the "delivery successful" SMS that I got from PepperFry, so they could click the feedback link in it & give themselves a 5-star rating.

After all of this had transpired, I raised a return request for the product immediately. A customer care representative called me & offered me a replacement instead of a refund. I graciously agreed because I liked the original product that I had ordered. He said he would inform me whether the original product was available within 24 to 48 hours. It has been 7 days now & all my attempts to reach customer care have failed.

I AM NO LONGER INTERESTED IN A REPLACEMENT BECAUSE I HAVE ORDERED ANOTHER PRODUCT. PLEASE INITIATE A FULL REFUND FOR ORDER[protected] IMMEDIATELY. YOU CAN PICK UP THE INCORRECT PRODUCT FROM MY HOME ANYTIME. CALL ME ON MY REGISTERED MOBILE NUMBER 98XXX56XXX FOR ANYTHING ANYTIME.

I have purchased the bed 5 months back but it is getting worst. Dermite and wooden dust are around the bed. I already told the pepperfry last month but no action taken place. They are saying that no defect has been found in the product without examine.
Complaint number[protected]

There are scratches on the legs and colour of wood does not match image on website. I raised a return request and have spoken to 3 people in Customer Care and they are refusing to resolve the issue. It has been more than a week and still they keep telling me to wait without updating me regarding resolution. I will be writing to grievance redressal if I am not contacted and informed about proper resolution. I asked to speak to higher up and my request was denied. Order no#[protected]

We bought a new queen bed from Pepperfry.com last month. In a week or so after we started using it we found that its making lot of noises, pasting over the board is coming off and the entire back rest panel is bent. We immediately raised complaint to Pepperfry through Portal and Over the call, raised replacement request and not refund. For around 1.5 week we haven't heard anything from them but then they assigned a technician to visit and verify the claim. The technician updated that the product is defective. Now after this we followed up for 2 weeks and suddenly we received a call from their case manager that the entire damage is due to usage. In a shock I tried to reason out with this worthless representative but nothing positive. This pepperfry person is not even willing to make a statement that we have spent 30000 rupees for nothing. OrderNo:[protected]

Here is a brief about how utterly disappointing my experience with Pepperfry support has been, who are denying me a just cancellation and refund of a painting I purchased on the 15th July 2021.

After I had purchased this product it was mentioned that it comes with a "Pack Content: LED frame with adapter". So I called the Pepperfry support on 17th July 2021 to confirm that, "if the canvas is stretched over the frame". And I have categorically mentioned on the call that though I have already paid for this product, I need this information in order to decide if this product is exactly what I am looking for. And I can purchase another product with a frame if need be. I was promised by the support staff that I will get a reply within 24 Hours.

Now the product was dispatched on 20th July 2021.
I get a reply from the support today i.e. 21st July 2021 and they tell me that the product does not even come with a frame nor adapter.
When I go back to the website/app to check the product details I see that the details have been changed now to "Pack Content: 1 Art Print".
The support now is either lying that this is what was written on the product info at the time of purchase or it is a deliberate attempt to avoid a refund.
1. Unfortunately I don't have a screenshot of the product info when I purchase because I never thought I would ever need that for a brand like Pepperfry. I am an online buyer and never had an issue with big brands.
2. I trusted Pepperfry and paid upfront and trusted the easy return policy (which seems now to be just a sales pitch). But I never imagined that you can change the product info just to avoid a refund.
3. Instead of investigating the issue the attitude of the Pepperfry support is that to protect the seller than a paying-in-advance customer? Instead of trying to retain a customer and expecting repeat business, do you want to just make Rs. 3298?
4. The product info also said there is "Assembly Installation available" which is also another reason for purchasing. Now the support tells me that I have to get this framed in 3rd party local store myself.

If you investigate I am 100% sure that you will find the product details changed after my query was raised. Unless the system doesn't log changes. Some proof of the product details is in the call I made on the 17th of July 2021 when I enquired about the frame mentioned and the support person was not even aware that there was no frame.

Request you to investigate the matter and do what is just and return/refund me the money I have paid in advance.

We ordered a floor lamp from Pepperfry. We saw the delivery person brought the item on moped placed horizontally. After receiving the item we got to know that it is broken. It's been 10 days, no is coming to pick the item. Executive keeps telling that the merchant is not receiving calls. What are we suppose to do in this situation. Pepperfry should show some professional behaviour as we have trusted and purchased from Pepperfry. We need refund for the product.

I bought 3 Seater sofa with Rexine cover from Pepperfry store at Mulund W. I paid amount Rs. 15299 (Fifteen Thousand Two Hundred Ninety Nine) on Jan 23rd 2021 and got delivery of this Sofa in Feb 2021. Within 5 months rexine of this sofa is bursting/tearing off. I made several calls on Customer Care of Pepperfy[protected] then they arranged inspection of this sofa in the month of June 2021. Almost 1 month passed no response then after. The Technician Mr. Mohasin did visit our house and said that this is manufacturing defect and its beyond repair. Since then I am following with Pepperfry customer care by mail and calls but no body is responding to it.

Will request you to arrange to replace this defected 3 seater sofa.

Ref. Order No.[protected]FN1820169-S-PM32200
Invoice Date: 23rd Jan 2021

Jitendra Gawade
[protected]-M

Order no:[protected]
3rd July: Pepperfry delivered a damaged product and I raised a return request on the same day.
4th and 5th July no progress.
6th July: I called Pepperfry customer care and got to know that the return request was closed from backend and then I raised the request again.
7th, 8th, 9th July: I called every day. Some days twice, to know the status. I got message with a pickup agent’s number. When I called him, he refused to come and pickup. Nothing proceeds further.
10th July: first pickup deadline crossed and pickup of the damaged product didn’t happen.
11th July: I get a call from CEO’s team that 12th July the product will be picked up.
12th July: the product didn’t get picked up and the 2nd deadlined crossed.
No money refund has been initiated even after several calls and emails and social media posts.
Vishal from CEO’s team seems to handle it. It seems like this whole return policy is a hoax. I want my money back.
Don’t buy from Pepperfry online.

My oder id is[protected] for DVina Solid Wood Four Seater Dinning Set of 38, 000 and i got that product delivered on 29th May 2021 and product is under 36 month warranty within one month chair got broken on own after complain customer care team send a carpenter he is not able to fix it and said same can happen with other chairs as well after contacting customer care they said we cannot replace the product and talked very rudely and said do whatever you want to do we will not replace and no response from team. imagine after buying such a expensive product situation is this don't ever trust pepperfry it is better to go to local shop rather..

I purchased a 3 seater and a single seater sofa from pepperfry for a cost of rs. 78637. The company states on its sales page that these sofas can be returned within 30 days with no questions asked, if ever the consumer is unsatisfied with the product.
As the material was warm and uncomfortable for relaxing on it we made a return request on the same day as the delivery - 18 june 2021.
The single seater was taken back in a week's...