Pepperfry Complaints & Reviews

My order no.[protected], ordered a tv unit on 17th Nov, 20 n promise date was 15th Dec, 2020 but not delivered again I got a msg for delivery date is 18th Dec, 2020 still not delivered. I complaint on customer care but not getting any update. When it will be delivered. So pepprfry is such a online big brand u promote ur brand on tv, paper, etc. But sorry to say, ur brand is just name pepprfry brand not fullfiled customer demand n queries......

Dear team,

On dated 5th Dec 2020 I had booked bean bag Black colour 2 qty Rs.3269/-

On same day I have cancelled the same and requested for refund because I want brown colour instead of Black.

But till date I have not got by refund amount.

I have countinuesly following for my refund. please help me in this regard

I have attached my UPI transaction details screen shot...

HI,

I placed the order on the pepper fry but i only received Tax invoice I need the products invoice for various reasons.. How do i get it?...

I ordered a Wall Clock and Lamp from pepperfry app and paid though Google pay. Amount has been deducted from my account but order shows Canceled in pepperfry app. Either refund my money or confirm my order as i am not being able to contact the customer service or have no option to write a complaint in my own words to pepperfry directly....

With reference to the order number[protected], after placing the order & paying the amount, I didnt receive the full bill invoice of my purchase. It is really needed for other reasons....

I had booked 7 items through Pepperfry on 16th Nov, most crucial out of which were 2 beds meant for senior citizens . Pepperfry sent an email stating the product will be delivered by 28th Nov . Now Pepperfry is just citing reasons of delays and will not be delivering the product before 18th - 20th dec . There are 2 other products which were defective and their replacement will also not be delivered before 20th Dec . It’s highly irresponsible...

I had purchased two products from Pepperfry - Green fabric wall light Nutcase and White fabric wall light Nutcase. Till date I have spoken to 5 or more different Pepperfry executives who have washed their hands saying the refund is already registered and have blamed the bank for this. The purchase was made from SBI bank and they said they cannot do much on this issue other than lodging a simple complaint which has no guarantee of getting...

Order ID[protected]
Order Date - 16th Nov-2020
Delivery Date - 24th Nov-2020 ( Failed)
2nd committed delivery date- 2nd Dec-2020 (Failed)
3rd Committed Delivery date - 4th Dec-2020(Failed)
4th Committed Delivery date - 7th Dec-2020( Failed)
5th Committed Delivery date - 10th Dec-2020( will surely failed)
6th / 7th / 8th committed delivery date - every 5 day added and surely going to failed
br...

On 27th Oct20 I placed an order no.[protected] Amore Active Dual HR Foam King Size 5" Thick Mattress, which was delivered to me in stipulated time. I found the product(Amore Active Dual HR Foam King Size 5" Thick Mattress) isn't as per the specification mentioned in the pepperfry website.
Since I suffer from back pain, I needed the firm mattress. Before placing the order, I checked the specifications of the ordered product and found...

I had placed an order for Betty Slipper Chair set of 2 with Pouffe Ivory on September 25, 2020 which was delivered in November 2020.The product was found to be defective on delivery. The technician who came for installation claimed that with usage, the alignment would be alright. But within few days the legs started giving away and I lodged a complaint for repair. The technician who came for repair stated manufacturing defect and could not...

Material supplied was with a defective arm. you can see the defect in the photo taken by your person itself. Inspite of repeated complaints no action has been taken. We have given an imported knife to open the box, but your persons came for assembling did not return the same. Can you accpect a defective materials...

I have placed an order when the lockdown is no more applicable in India. The shipping is late, which I have little problem with. My main concern is the invoice, that pepperfry representative has assured me of only when the order would be ready for assembly.
This is highly unaccepted because at the time of marketing the product, they show the whole picture. I accept that the product needs assembly, but in which world would the actual...

Hi Team,

I ordered pillows in Pepperfry website and I got the order but the quality of order is worst and not exactly same as in website. I got a call from one of the Pepperfry representative and he said he will not accept the return as per the policy. Pepperfry cheated me on selling the cheap quality of the product. Please help me on the returning the product and refund of my money back.

Note: I attached both...

I ordered a crystal furnitech wardrobe from pepperfry on 27th November. It was delivered on 29th November and assembled by the pepperfry carpenter who informed me that cloth hanger was missing from the wardrobe and said that he has raised a complaint and I will get a message within hours about the delivery of missing parts. I have not received any communication from pepperfry yet. I called the delivery executive who in extreme haste had delivered...

I had purchased sofa set from pepperfry, placed order at baroda studio. It's only a month or 2 months old. The 3 seater ofs:s cushion level is going down...very difficult to sit and then get up, ..please do something.i am dissatisfied with it...

I have been chasing for return of poor quality product...it's not of value of 4k? I had preferred pepperfry above otherd because of quality delivery but not happy with this item..hence requested for transparency. Product is of bad quality and also not as per the size mentioned in photos.

One liner reply this product can't be replaced as it's as per description is not acceptable..I already mention that this has to be replaced...

I ordered a ergonomic chair from pepperfry. Chair turned out be a mess, terrible product for 9k.
I requested the return of this chair, it's been a month since I raised the request, they sent a carpanter to confirm if the chair is faulty.
Carpenter confirmed that the chair need to be replaced, can't be fixed. As a customer I have experienced worst customer service from pepperfry, everyone here takes you for granted and are as...

This Is Regarding The Subjected Order Delivered In Nov'20 and the very next Day after the carpenter assembled it i noticed that the plank supporting the storage is not attached/fixed to the cot it lies on the floor as mentioned in the pic below.

We Are Utterly Disappointed With This Product and the service quality provided by pepperfry. The product which is delivered is incomplete and will only be realised once it is assembled....

I have ordered a shoe rack in feb having order no.[protected]. The shoe rack quality was not upto the mark and i have a raised a return request for the same . company is denied for the same and said if there i no manufacturing defect they will not return it. I have raised multiple complaint for same but they were not agreed. After using the product for 2-3 month . The bad quality of product is showing. The door was broken and wood is also broken....

I cancelled the order and even paid the cancellation fee.. I realised pepperfry reverted back money to pepperfry wallet instead of my bank account. Count not find any help option to sort this out. Ideally if amount is paid through bank it should be credited back to same source.

I tried raising the request over pepperfry, but this is not working ( see image)

order id[protected]...