Pepperfry Complaints & Reviews

I am getting umwanted sms on a daily basis.

Privacy has been a primary concern for the citizen of india. Companies are stealing phone numbers and sending junks though people don't have interest on that.

Now i can't unsubscribe from account there is no option.

Unsubscribe my number as soon as you get this!!!

With regards to order ID[protected], the bed is still under warranty. I have raised a repair/return request but they are not able to resolve the problem and say the warrant does not cover this. we cannot solve your problem.

The most traumatic online ordering experiences. Had placed an order for a chest of drawers from Pepperfry.

The initial date of delivery they gave me was in January (50 days later!!!), so I tried to cancel the very next day. But was not allowed to cancel. (Where is the no-cancellation policy disclaimer when I placed my order?)

On the due date of delivery, was informed that order is postponed by another month 'at my request'. I had not made any request at all.

Tried reaching customer care, but realized that they do not even have any proper customer support. Tried cancelling, but again I received only pathetic automated responses. Advising friends, family and network to never order from this sham of a company.

Order ID-SKU ID :[protected]FM1605152-S-PM13533

The order[protected] was marked as delivered but I did not get and package.
Later I raised a complaint, it was closed saying it was delivered with a unrelated proof of deliver of some other person's order and closed the complaint. I raised the concern regarding this and an audio clip of the same unrelated person was sent to me.

After that I have raised complaints multiple times but they close it without even contacting me.

Pepperfry is a fraud company, don't buy your things from their website.

Have the photo and the audio clip they sent me but not uploaded since it has details of someother person so not uploading it.

I purchased a Worstation online Pepperfry in Dec 2020 but that still not delivered inspite of writing to Pepperfry at their CS mail id. They r least bothered to even go thru the mail n address concerns. The customer service team work on a pre set format where every time u get automated ticket ref no. N assurance of calling u in 24hrs but in vain. Rather after some time u get another mail on query resolved without checking customer.
2 u can't escalate complaints on website as it says u cant escalate an unresolved complaint so nothing happens.
The no. I regd doesn't work due to mobile damage hence I put several mails to send the delivery but every time they write delivery rescheduled as they didn't contact us. Such a weird n unprofessional approach.

I ordered from pepperfry on 13th nov and received the product on 29th dec. The pictures on the website looked great and I really was fooled with the pictures. I expected the quality to be good as it is such a well known brand in the market. 2 hours after receiving the product I realized it was so hard to sit on and to lean on. After 1 hour of sitting on it, I had a back ache. I bought this sofa for my old parents and now I know this sofa is not at all comfortable for them. It’s better to sit on the floor as it is more even and ergonomic compared to this sofa.

Post purchase I realised there is absolutely no description of the product on the website. When I call customer care, they informed me that I have to call customer care before purchase to know what the product is made of and how comfortable it is to sit on. We are talking about a sofa here. It is meant to be comfortable. It’s a basic need.

After 4 times of raising requests, each time they close the ticket saying the product delivered matches the description on the website. But the website doesn’t have any information to match. So obviously it will match. Legally they are not crossing the line but morally ethically they are cheating the customers.

I will not keep quiet and allow these scammers to make money from innocent customers like myself.

Order No.
[protected]
Ordered On
29th December, 2020 | 23:25:52 IST

Pepperfry seems to earn its revenue solely by cheating its customers and making money from the cancellation fee of 2.5% of order value they charge on every order. I purchased a recliner (details shared above) of value almost INR 40, 000. The product description shared by Pepperfry was incomplete and so was the MRP as the product by Durian was specified on their website with accurate details. As a result I cancelled my order and the shipping timelines were way too high. The product had not even been shipped or accepted yet the cancellation fee of 2.5% was already part of pepperfry's P&L statement. Its a shame such a practice exists in today's world and I urge all customers to move to court to curb such unhealthy practices. I don't mind paying a standard cancellation fee if Pepperfry can claim any, but in this 2.5% of the order value is barbaric and not acceptable. The customer service is rude and has not answers.

Hello
I had purchased a dining table set order ID[protected] Jewel Four Seater Dining Set with Bench in Walnut Finish by @home which was delivered in Jul 2019. After few months the bench was in a miserable condition but somehow as it was under warranty, we got it repaired.
Now, The table top quality is so bad, that I am unable to get rid of the water stains. It's not even 18 months and this is the condition of our dining table. Which shows such cheap quality of wood was been used. I am so disappointed by the quality of a renowned brand like Pepperfry. Because its looking really bad. We believed in Pepperfry because of it's brand name. and now as its not under warranty they aren't ready to help us.

This cheater ### company first off all packs the product in such a way that you just have to contact the their partners to book an installation and they don't arrive for another dew days and then oh the return period is over.The mirror I bought first of all does not match the image at all and the measurements they provide on the website is completely wrong.the frame is wider than the mirror itself!!
So I registered a return stating this return wihout having opened the package completely coz I thought the product wouldn't be damaged, But then ask for full pictures and the installation guy arrives, the mirror back panel is coming off, bulgy on literally all sides, the pins coming off, literally I hurt my finger, the pins are literally the size of a stapler pin and obviously wasn't attached properly LEADING to the bulgy back panel.the CUSTOMER service representative keeps saying just one line we won't be able to accept, that's it, no warranty no nothing, and that I didn't highlight the issue, I couldn't because the I couldn't get anyone to open the mirror which tightly nailed using this plywood.There is no way I am keeping this damaged mirror with the back panel completely damaged.The pepperfry CUSTOMER service they don't reply to your mails for a long time and then when to finally decide to (just to delay the period)
They say that's the day I initiated the return liars
I initiated the return as soon as I got the mirror
And they reply after 17 days and say uh oh sorry the return period is over
Order id[protected]

This is to inform you that the Morinari Wardrobe is a pathetic product.
The wardrobe was delivered on February 29, 2020 and after installation even without being used, the drawers have given away.
the material used/ plywood is so light and of low quality and standard and the drawers have broken.
Toll free nos are never reachable and emails go unresponded.
Request you to note that I could not reach anytime soon as I was stuck out of town due to covid Pandemic.
Kindly fix the drawers or exchange the wardrobe.
Pepperfry is supposed to be a reliable brand in furniture yet such cheap product is delivered.

My order no.[protected], ordered a tv unit on 17th Nov, 20 n promise date was 15th Dec, 2020 but not delivered again I got a msg for delivery date is 18th Dec, 2020 still not delivered. I complaint on customer care but not getting any update. When it will be delivered. So pepprfry is such a online big brand u promote ur brand on tv, paper, etc. But sorry to say, ur brand is just name pepprfry brand not fullfiled customer demand n queries......

Dear team,

On dated 5th Dec 2020 I had booked bean bag Black colour 2 qty Rs.3269/-

On same day I have cancelled the same and requested for refund because I want brown colour instead of Black.

But till date I have not got by refund amount.

I have countinuesly following for my refund. please help me in this regard

I have attached my UPI transaction details screen shot for your reference.

HI,

I placed the order on the pepper fry but i only received Tax invoice I need the products invoice for various reasons.. How do i get it?...

I ordered a Wall Clock and Lamp from pepperfry app and paid though Google pay. Amount has been deducted from my account but order shows Canceled in pepperfry app. Either refund my money or confirm my order as i am not being able to contact the customer service or have no option to write a complaint in my own words to pepperfry directly.

With reference to the order number[protected], after placing the order & paying the amount, I didnt receive the full bill invoice of my purchase. It is really needed for other reasons....

I had booked 7 items through Pepperfry on 16th Nov, most crucial out of which were 2 beds meant for senior citizens . Pepperfry sent an email stating the product will be delivered by 28th Nov . Now Pepperfry is just citing reasons of delays and will not be delivering the product before 18th - 20th dec . There are 2 other products which were defective and their replacement will also not be delivered before 20th Dec . It’s highly irresponsible on the part of Pepperfry since they are not just delaying the delivery, but are also playing the blame game stations Godrej Interio is delaying the delivery of beds . How is it justified that 2 senior citizens have to sleep on the floor thanks to Pepperfry’s irresponsibility
The order no of the products is
[protected]

I had purchased two products from Pepperfry - Green fabric wall light Nutcase and White fabric wall light Nutcase. Till date I have spoken to 5 or more different Pepperfry executives who have washed their hands saying the refund is already registered and have blamed the bank for this. The purchase was made from SBI bank and they said they cannot do much on this issue other than lodging a simple complaint which has no guarantee of getting my money.
I want Pepperfry to resolve this and get me my money ASAP.

Order Number:[protected]
Order date: 16/10/2020
Refund amount-Rs.1892 (946+946)

Order ID[protected]
Order Date - 16th Nov-2020
Delivery Date - 24th Nov-2020 ( Failed)
2nd committed delivery date- 2nd Dec-2020 (Failed)
3rd Committed Delivery date - 4th Dec-2020(Failed)
4th Committed Delivery date - 7th Dec-2020( Failed)
5th Committed Delivery date - 10th Dec-2020( will surely failed)
6th / 7th / 8th committed delivery date - every 5 day added and surely going to failed

I sincerely request the CUSTOMERs reading this content, to avoid pepperfry, orelse face the situations as self is in now, they are the worst shop to buy products.
If you call CUSTOMER care, they might crash phone on your face itself, such is the arrogant level of the executive and if any person like Aniruddh is assigned to you, just add some 30 days to your delivery.

Please avoid Pepperfry, they are worst if you want peace never try the ### pepperfry.

On 27th Oct20 I placed an order no.[protected] Amore Active Dual HR Foam King Size 5" Thick Mattress, which was delivered to me in stipulated time. I found the product(Amore Active Dual HR Foam King Size 5" Thick Mattress) isn't as per the specification mentioned in the pepperfry website.
Since I suffer from back pain, I needed the firm mattress. Before placing the order, I checked the specifications of the ordered product and found it suitable for me as it is clearly mentioned that the mattress is Firm in nature.
But to my surprise it wasn't firm and found it a bit soft or medium soft which is absolutely useless for me.
I also referred to the official website of Amore mattress https://www.amoremattress.com/ to check the specification of the same mattress on their website and found that they have specified it as medium-firm. May pls refer below link or enclosed attachment for more detail.
https://www.amoremattress.com/products/active-mattress?variant=[protected]

I had placed an order for Betty Slipper Chair set of 2 with Pouffe Ivory on September 25, 2020 which was delivered in November 2020.The product was found to be defective on delivery. The technician who came for installation claimed that with usage, the alignment would be alright. But within few days the legs started giving away and I lodged a complaint for repair. The technician who came for repair stated manufacturing defect and could not rectify. I lodged a complaint for return & refund. On 28th November, I got a call from customer care(Ms.Mona) who asked whether I wanted a replacement or refund. I confirmed over mail that I wanted a refund as the product was not up to the mark.I ot no response for the mail. Surprisingly I got a call on December 1, 2020 from their customer care claiming that they can only replace and cannot refund. The product was delivered defective, could not be rectified by their own technician. I do not trust the quality of the product . Seeking a refund please.