Pepperfry Complaints & Reviews

I ordered an office chair from PepperFry which had a slight tilt towards the right from the start. Earlier it was barely noticeable but as the time went ahead it started getting worse and I raised a repair/return request with PepperFry.
The customer care called me up and heard to my query and mentioned that since the defect is from the start, the damage should have been reported within 7days and hence the warranty claim is not valid for this product.
Now I am stuck with an office chair which is of no use to anyone.

I have purchased a table and done a full payment for it. Order number is[protected]. I haven’t gotten any invoice for it yet. I understand the delivery is late but y can’t i receive an invoice for my purchase? I need the invoice in this week. I have to submit the invoice to the claims department. Please help

Hi, i have placed order for chair in pepperfry but my invoice number and the amount I paid doesn't match. The invoice only has delivery and assembly charges. I need to submit this bill in my office . Can anything be done on this orelse will have to cancel my order.
Order number :[protected]

This is regarding my ORDER ID:[protected] which was delivered as a DEFECTIVE Alaska TV Unit in white finish ( SKU ID FN 1878066 – S- PM35387 )from Pepper Fry delivered on 27th February 2021.

There have been several emails and calls exchanged from 27th Febriary 2021 requesting to rectify the product and I have been patiently listening over the past 6 months and as per Pepper Fry customer Service teams instructions opening the door for their carpenters and supervisors to inspect the product, take notes, click photographs etc during peak COVID times exposing myself and my family, listening to the resolutions team without any positive outcome till date!

I have communicated all these by email with their resolution team including Ms. Aarzoo, Ms. Sheetal and LT CDR Naveen Abhishek who have simply ignored my mails and calls!

We choose a product after engaging an interior designer, carefully measuring dimensions, background décor, Wall paint, artifacts which matches the vibe, positioning etc and this is a time and cost incurring procedure and after all these harrowing experience I definitely expect a discount if NOT deliver a new Alaska TV UNIT if you may understand from a customer’s angle !

After this exhaustive ordeal over the past 6 Months without a positive solution and to NOT go through this whole process again by recalling our designer, sourcing a new product etc ( which is additional cost and valuable time ), I would like reluctantly accept this product on an AS IS condition at a reduced cost of 50 % discount from what I paid INR 12, 475 to my source account.

I would expect Pepper Fry team to sort this out ASAP!

Ordered a chair worth Rs. 9958 from pepperfry on 17th Aug, 2021. Delivery promised was 31st Aug. After their so called "quality check", the product was shipped from Gurgaon to Lucknow (destination city) on 25th.
I waited till 31st to inquire about the status since there was no update on the pepperfry page. There started my daily calls for next 3 days with pepperfry call centre. Each time their executive would request me to wait till the evening of that day and assuring me that this will be delivered. I asked them the next two days in the morning about the status but their response was always an assurance and to wait till evening as according to them it will be delivered.
Then to my surprise and after more than 15 days of placing the order and pepperfry confirming it, got a call today evening i.e. 2nd Sep '21 that the order did not pass the quality check and that they are returning the deducted amount.
This sort of professionalism is not expected from a company that is starting to grow because of covid situation. The company could have informed me a lot earlier i.e. from 25th to 31st aug that product failed their quality check. Promising their customer and then giving such lame excuse is frustrating to say the least.
Will anyhow never use pepperfry again .

I bought furniture through pepperfry.Com, they promised to deliver it on 19-aug-21. But the product was not delivered and there is no communication on shipping, tracking. I have called up several times to their customer care they told a revised date of delivery. This was repeated many times but the product was not delivered till date. Requested for a refund that also not processed. Fed up contacting them as pepperfry grienvance team also not acknowledging my mails or queries. There is no escalation further they said and have not done any action against the complaint. Product not delivered and refund also not paid

I had ordered sofa from pepper fry, after payment on 8th August2021, there is absolutely no update about the product.

Customer care only says 48hr, still no response from them.
My order number is[protected].

Having burnt my fingers, I will never order from pepperfry again.

ORDER ID[protected]

I have sent 6 different emails regarding my late delivery status and they replied the same scripted message. The emails include their customer service and grievance officers as well. No wonder there are so many complaints against the company. The customer doesnt exist. I ordered a table on 7th July 2021 and reach local warehouse on 26th August 2021. Now they refuse to deliver with excuses like they have 3 trucks to deliver. I mean are these people high on something?

I gave my email and mobile number to this company for the purpose of purchasing an item in March 2019 but they never leave me alone ! I am constantly barraged with promotional material that has a non-functioning "Unsubscribe" button attached at the bottom. Likewise all attempts to unsubscribe from both promotional material and from Pepperfry itself via the personal account login, have been futile.

When I have complained, they send an email saying I have been unsubscribed but the unwanted advertising will never end. If have asked to be unsubscribed from Pepperfry completely and for them to remove my information from their database, but they just pay lip-service and say, "yes, yes. I am dong that just now"- but it will make no difference. The unwanted and hateful flow of emails continues unabated!.

I bought a king size bed from pepperfry.com on 20th Jan 2021 and the same got delivered to me on 28h Jan 2021. This bed comes with a storage box so when I tried pulling the storage box out, the side portion of the storage box broke.

I had sent an email to pepperfry.com support team with the images. Two days later, one of the pepperfry technicians came home and checked the bed and said it cannot be repaired at home and needs to be taken to a pepperfry repair shop.

Till now I haven't heard anything from pepperfry Resolutions Team. I received an email from Jeffy Perumpully who is from the Resolution team pepperfry.com. I am trying to get in touch with him for almost 4 days now without any luck.

Please help in escalating this issue.

I ordered 3 products from pepperfry for 16, 000 but I got invoice only for 900, I'm not sure what's happening!! Even I need the proper bill to claim allowance from my office, I kindly request the concerned team to check and do needful.

The Item was purchased on 07/12/2020 17:28:08 and had a warranty of 12 months. The metal frame has given way and is now broken after normal usage within 6 months. These ## kept delaying resolution for three weeks. And now they are saying that warranty only covers manufacturing defect and not wear and tear. This is absolutely unacceptable. So even after a day if the product breaks down because its a faulty unstable product they will claim its 'wear and tear' and not take any accountability. Absolute scam of a company.

Order#[protected]:
I selected wrong size while submitting this order[protected]. After payment, i cancelled this order within an hour and re-ordered the same product via new order no.[protected]. I paid Rs. 12, 304 for order that i cancelled. After cancellation, i got refund only Rs.8454 which is Rs.3850 lesser than i actually paid. Pepperfry has not returned my money back after sending multiple requests to their Customer Support. there is only 2.5% deduction for cancellation as per the pepper fry refund policy. where did the rest of my money vanish. Please refund asap.

Order#[protected]
I cancelled this order[protected] by mistake. After payment, i cancelled this order within an hour and re-ordered the same product via new order no.[protected] . I paid Rs. 8339 for the order that i cancelled. After cancellation, i got refund only Rs.7055 which is Rs.1284 lesser than i actually paid. Please return my money back. there is only 2.5% deduction for cancellation as per the pepper fry refund policy. where did the rest of my money vanish. Please refund asap.

Pepperfry constantly harasses users with spam mail list and sms that users never subscribed but the worst part is

"THEY INTENTIONALLY DISABLED THE OPTION TO UNSUBSCRIBE TO THEIR INTRUSIVE NEVER SUBSCRIBED NEWSLETTER AND PROMOTIONS" through emails and messages.

i've contacted their support team regarding this problem and but their team shamelessly lets out a blatant lie about the problem being fixed and stuff. it's a constant daily annoyance that a random user has to deal with (since they practice this type to inhuman ethics to random users and not necessarily only their customer base)

i've frequently met friends and colleagues complaining to me that they never ever subscribed to pepperfry nor did they register any contact details yet their email and message inbox are filled with spams they can't get rid off.

I've also encountered people claiming that pepperfry doesn't let you cancel orders even in genuine reasons

Received a leather chair with bug and I have raised a complaint 3 months ago and continuously I raising complaints only there is no resolution.
Person came home and checked the chair and they have send a mail confirmation that it cannot be rectified and will contact in 4 hours. Now it’s 3 months and there is no single call to resolve.
Even I raised a return and I got a message that will be taken back in 12 days and there is no response.
The worst customer service and product.
Very poor experience that I have ever experienced.
I may have to go to consumer count only I think.

I had purchased bean bags quantity 2
ORDER ID:[protected]

SKU: FN1897785-S-PM4874

I received the item but it’s not serving it’s purpose which is I cannot sit on it !!! I just slide down and it’s not solving it’s purpose which is to sit!!
Now Pepperfry is not ready to take them back stating it’s not damaged but what should one do of those chairs where one cannot even sit !!! The bean quality is bad or the manufacturer himself has made this terrible product!! I need my money back on this product.

I received damaged sofa set (seater 3+1+1). From this one of the one seater has torn PU and hence i initiated the return on their website the same very evening when they delivered the product. However, till date i have received any call or refund or return process. ABSOLUTELY NOTHING FROM THEIR END.

Recently brought a 4 seater dinning table from pepperfry. It was assembled on 22nd jul and next day after assembly I noticed that wooden rail of one of the chair's backrest has come out of its groove. Pepperfry sent a carpenter to repair it. As it could not be repair, i was told that it will be replaced. Its now almost three weeks and there is no news or response from pepperfry regarding replacement. Had sent couple of emails to customer care but they dont care to reply. I also called customer care 4-5 times last one week. Every time they promise they will arrange a call back from the supervisor same day but nobody calls.

Bought a mountable table from pepperfry which got delivered by 30th July (Order ID"[protected]st perpperfry wrongfully charged the assebly charges when there was no assembly required on the product 2nd of all the table opens with a gaps in between the planks which dissolves the whole purpose o[censored]sing it, so raised a complaint (WR[protected] to return or repair it but its taking ages for the company to confirm on the request

My Order no is[protected]
I purchased Avilys Solid wood six seater dining table on Jan 6 2020 . Now one of the legs of the table is completely detached and other legs are loose Hence please assign a carpenter to rectify this

Dr Sukesh Raj
[protected]