Pepperfry Complaints & Reviews

Order No.
[protected]
Another Case/blunder drawer channel received defective and of poor quality. The bedside table is incomplete and the drawer cannot slide in.

The previous ordered bedside table was received with a handle missing and this time the channel found to be of poor quality, damaged the drawer cannot be slide in.

Very Disappointing....

Ordered a study table from Pepperfry on 13th. The delivery was scheduled to be on 21st. Got a call on 20th saying I will only get my product on 22nd, but the website still showed delivery date as 21st. Okay. On 21st night 10:30 I get an email saying I requested a later delivery and so my product will only arrive on 29th, WHICH I DID NOT REQUEST. According to the tracker, my product is already in my city. I don't understand why their service...

Order no:[protected]
The chair I purchased from Pepperfry on Feb 21, broke within 2 months.
Even after raising a formal complaint, Pepperfry didn't respond at all for 1 whole month.
They then sent a carpenter from Pepperfry to check the damage. The carpenter who came to inspect conveyed that it can't be repaired, since it's a factory defect (a small metal ring on one leg of the chair had broken into two), and so he confirmed...

I have purchased wardrobe on pepperfy (ORDER ID:[protected] and it was delivered defected with no mirror in it and also it wasn’t the same product that we actually ordered. I have placed a request for return and refunds a week back but the pickup has not been made yet, its been more than 3 weeks since I received the product and the very same day i spoke to the concerned person and also the customer care regarding the product I received br...

I purchased a writing table from Pepperfry in July. They delivered in August that was a defective piece that had missing parts and could not be assembled.
I requested them to replace parts and assemble however I did not hear from the vendor or Pepperfry.
Post that I requested them to take back the product and return my money for which they said they can only refund if the vendor takes the product back.
Now they have no...

This is to bring to your kind notice that the item you provided is received with Parts missing. Incomplete Item..
ORDER ID:[protected]

ITEM NAME: Victoria Bedside Table in Gloss Finish by A Globia Creations

SKU: FN1922574-S-PM35052...

Hi,
I had ordered 3 cushion inserts and 3 cushion covers. Out of 3 cushion inserts I received only 1 cushion insert. For that Pepperfry has initiated the refund. I got a email from pepperfry stating that your refund is successfully done. But unfortunately it's been more than 9 days it has not reflected my bank account.
I had gone personally to the studio for buying. I was given all false promises

I had also...

I have purchased sofa on pepperfy (ORDER ID:[protected] and it was delivered damaged, i have placed a request to replace it (request: GE[protected] and its been more then 2 weeks since the sofa was delivered and replacement request was placed but i have not received any kind of response or update....

We have ordered shoerack from the pepperfry same was with damaged and incorrect size and I have initiated return before 7 days but they have closed my complaint and not responding over the call and mail order I'd[protected]
Name nilay
Email id [protected]@gmail.com
Contact number [protected]...

Please provide complete bill along with GST number for both the orders as i need them asap to submit in my office, please understand it is urgent...i don't expect such low standarsa with pepperfry...this is going to lead an FIR against Pepperfry for such cheapest fraud..you buy 11k but get receipt of 1k...what the hell is this? U think people are fool.
Please resolve it asap....

I ordered an office chair from PepperFry which had a slight tilt towards the right from the start. Earlier it was barely noticeable but as the time went ahead it started getting worse and I raised a repair/return request with PepperFry.
The customer care called me up and heard to my query and mentioned that since the defect is from the start, the damage should have been reported within 7days and hence the warranty claim is not valid...

I have purchased a table and done a full payment for it. Order number is[protected]. I haven’t gotten any invoice for it yet. I understand the delivery is late but y can’t i receive an invoice for my purchase? I need the invoice in this week. I have to submit the invoice to the claims department. Please help...

Hi, i have placed order for chair in pepperfry but my invoice number and the amount I paid doesn't match. The invoice only has delivery and assembly charges. I need to submit this bill in my office . Can anything be done on this orelse will have to cancel my order.
Order number :[protected]...

This is regarding my ORDER ID:[protected] which was delivered as a DEFECTIVE Alaska TV Unit in white finish ( SKU ID FN 1878066 – S- PM35387 )from Pepper Fry delivered on 27th February 2021.

There have been several emails and calls exchanged from 27th Febriary 2021 requesting to rectify the product and I have been patiently listening over the past 6 months and as per Pepper Fry customer Service teams instructions opening...

Ordered a chair worth Rs. 9958 from pepperfry on 17th Aug, 2021. Delivery promised was 31st Aug. After their so called "quality check", the product was shipped from Gurgaon to Lucknow (destination city) on 25th.
I waited till 31st to inquire about the status since there was no update on the pepperfry page. There started my daily calls for next 3 days with pepperfry call centre. Each time their executive would request me to wait till...

I bought furniture through pepperfry.Com, they promised to deliver it on 19-aug-21. But the product was not delivered and there is no communication on shipping, tracking. I have called up several times to their customer care they told a revised date of delivery. This was repeated many times but the product was not delivered till date. Requested for a refund that also not processed. Fed up contacting them as pepperfry grienvance team also...

I had ordered sofa from pepper fry, after payment on 8th August2021, there is absolutely no update about the product.

Customer care only says 48hr, still no response from them.
My order number is[protected].

Having burnt my fingers, I will never order from pepperfry again....

ORDER ID[protected]

I have sent 6 different emails regarding my late delivery status and they replied the same scripted message. The emails include their customer service and grievance officers as well. No wonder there are so many complaints against the company. The customer doesnt exist. I ordered a table on 7th July 2021 and reach local warehouse on 26th August 2021. Now they refuse to deliver with excuses like they have 3...

I gave my email and mobile number to this company for the purpose of purchasing an item in March 2019 but they never leave me alone ! I am constantly barraged with promotional material that has a non-functioning "Unsubscribe" button attached at the bottom. Likewise all attempts to unsubscribe from both promotional material and from Pepperfry itself via the personal account login, have been futile.

When I have complained, they...

I bought a king size bed from pepperfry.com on 20th Jan 2021 and the same got delivered to me on 28h Jan 2021. This bed comes with a storage box so when I tried pulling the storage box out, the side portion of the storage box broke.

I had sent an email to pepperfry.com support team with the images. Two days later, one of the pepperfry technicians came home and checked the bed and said it cannot be repaired at home and needs...