Pepperfry Complaints & Reviews

A study table purchased in AUg 2021 had the drawer not moving. Complaint as referred above was raised on 15Oct as the item was under warranty. I was informed a technician will attend to it on Monday 18th Oct. But no one came or called. i contacted the technician S Sivirajan at the number provided in the SMS. But neither did he subsequently call or attend till today. I again called him and he was very rude and told me he would not attend to this and hung up.

Last two days I have attempted to reach the customer service number[protected] and get recorder messages that the representative will call back shortly but no one has called. I have also sent an email that has not been responded. I am thus left with a faulty product that Pepperfry refuses to attend to

Pepperfry people assured me at time of purchase that reassembly service during relocation shall be provided. Blatant lies. Now when I'm moving, they're refusing to provide any service. Local carpenters are not able to understand their weird carpentry and now our bed will be spoilt and not reassembled properly just because of pepperfry's pathetic customer support. Waste of money. Never buy any furniture from them. They don't help at all. Buy from local stores. At least you'll be able to move your furniture if needed. Pepperfry worst merchant ever.

I have been having tuff time after placing orders on Pepperfry website. They simply don’t care about customers and there seems to be no value or ethics being followed.Especially customer service they don’t answer calls neither reply over emails.Items ordered get delayed for ever, they don’t have a system to follow up and close with courier vendor partners, they don’t care if you items are damaged in transit.

I ordered a product from Pepperfry on 15.09.2021 through online mode of payment. It was supposed to be delivered on/before 29.09.2021. I did not receive the product in that time duration. Neither did I receive any email/communication from them regarding the delay.
When I contacted their customer service, it was told to me that the order would be delivered on/before 05.10.2021. I waited, and again did not receive neither any communication, nor my product.

Amidst my work schedule, I had to write them umpteen emails, made number of calls to enquire about my product. Each time they gave me a new delivery date, and also a new 'Ticket ID'. No one followed up with me to check if I have received the product.
Since I did not receive the product, I called for refund and cancellation.
It is 13.10.2021, I have still not received any confirmation for my refund, nor the product. No one from their team corroborates on the status, and keeps sending me new Delivery Dates, all the while when I have already mentioned for a Refund.

Disappointing Services by Pepperfry. Wasting time of Consumers. Very poor Customer Services by Resolution Team.

Require my Refund.

I ordered 2 products, both have come in a different colour. I had viewed their terms and conditions before buying the products and their terms state that incase the product colour is different from that in the image, I will be able to return the product within 7 days.

In the case of product 1- (SET OF 2 CHAIRS)
The backrest of the chairs has tile work on it, the tiles are of an absolutely different colour and pattern. I have been trying to contact them for the past 4 days but every time I call the helpline, an automated system says that I will receive a call back within 15 mins, I either don’t receive any call back or the call is disconnected as soon as I express my issue. The return policy is valid only for 7 days and I am unable to reach them despite of my best efforts, this gives a sense that they are trying to while away time so that the 7 day period is over and I cannot claim a refund/return.

In the case of Product 2- (TABLE)
When the pepper fry representatives came for delivery, an inspection person had also come to verify the condition of the product. He agreed that the colour was completely different and initiated the process for a return/refund. I received an email stating that I will be refunded the full amount for the product. Soon after (within 1 hour) the delivery boys/inspection person came back with the product and said that they cannot do nothing about it as the company that manufactures the product had denied any colour variation. Hence my refund has been cancelled even though I had received a confirmation mail for the refund. On calling the pepper fry helpline I was told that the product is not eligible for refund, the reasoning they gave was that firstly the manufacturer has the last say in it. Secondly, in their product description they have mentioned "Natural" colour which means it is this colour. I told them that firstly natural is subjective, what may be natural colour to one may not be natural colour to another person. And secondly as per their policy, their image on the website (dimension, shape, colour) should match the product otherwise it is eligible for return/refund. They conveniently said that, that is applicable only for items such as bedsheets, and not furniture. Where as this is not mentioned anywhere in their terms and conditions. I spoke to 3 different representatives of pepperfry and all 3 accepted that its the wrong product due to colour difference but they cannot do anything as the company does not allow them do make a decision on it (I have voice/video recording of them admitting to this). In fact the first time when the inspection person saw the table and compared it to the image I ordered, he said and I quote “yeh toh white hai, appne toh brown order kiya tha”. Pepperfry employees are extremely arrogant, while conversing with one of the employees, I told her that they cannot just get away with this and even though the wrong product us delivered I am being forced to settle with it. She actually had the audacity to respond saying, that I can raise this matter in any court, I am not going to get my money back. If I want to keep the product, I may or else I can throw the product but this is the final product they have for me and they will not cater to any refund/return requests.

I ordered two recliners from your site, , but later realised that it wont fit in my room, ... So decided to cancel the order, but the option was not available... Delivery date is way away( say 40 days)
And the status is only confirmed.
Please do the needful to cancel the order.
Iam willing to pay the cancellation fees.
Order no.[protected]

Hi Team,

I have place an prepaid order of 16, 826rs but got the invoice only for 1, 970 rs .
Could you please issue an invoice for the product .
Order id[protected].
Name - Punith
Ph No. - [protected]

For order id[protected]

My dining table and dressing table is delivered to us on 1st oct 2021 and today is 3rd oct 2021. Nobody came for assembling them.
Really disappointed by pepper fry

Order[protected]For 3 seater sofa brown @ approx Rs. 50, 000) smile offer cashback not yet credited. The pop up advertisement said all orders will receive this cash back. Hence In the order I did not mention about the offer code. Immediately i.e. the same day I sent email to their customer service asking them if I have to cancel the order to get the offered cash back. I received reply asking me not to cancel the order as it would involve penalty charges and refunds would be delayed.

While I attempted to cancel the order online I was unable to do or get message about heavy cancellation charges and was not confident if they would refund approx Rs. 50, 000- fully paid. Hence I did not cancelled.

To my surprise I see that the same product price got reduced by over 25% .
Meanwhile they processed the order quickly and delivered the product.

When I raise request with their customer service for the cash back received resolution that the order is not eligible for cashback.

I do not see option to reach out to the customer service to talk or escalation mechanism.

This chain seems to be very bad in customer service and their intension seems to be cheating the customer for their gains. I regret having placed order with this organization.

Request you to take this up with them and have them
- Refund the difference in current price(37000) and my purchase price (49000).
- Provide 25% cash back on the current price (37000) immediately.

############ MY EMAILS TO PEPPERFRY IS AS BELOW######
Hi

As advised I have not cancelled the order and today received the item.

Please confirm by when cashback of 25% be credited to my Pepperfry account.

Thanks.

Regards
Prabhu

On 21-Sep-2021, at 8:04 PM, Prabhu N D wrote:

Hi

I have not applied smile code for this order. Will I still get cashback or should I cancel and reorder.

Pls confirm ASAP. Thanks.

Regards
Prabhu
##########################################

"The Item was purchased on 24/04/2021 at 17:23:06 and had a warranty of 12 months. The warranty covers any defect as per terms and conditions laid out by the manufacturer. The damage in your product is due to usage which is not covered under warranty."

I[censored]sage voids a products warranty, we are indeed operating under assumptions that have thrown things like shame under the bus long back. The chair costed 10000. Now I am stuck with 2 pieces. I hope someone reads this and reconsiders their decision to give pepperfry their business. I know I won't.

BTW the people standing near the broken chair misguided me saying that my issue will be taken care of. So you know what the words of someone sporting a pepperfry brand is.

Order No.
[protected]
Another Case/blunder drawer channel received defective and of poor quality. The bedside table is incomplete and the drawer cannot slide in.

The previous ordered bedside table was received with a handle missing and this time the channel found to be of poor quality, damaged the drawer cannot be slide in.

Very Disappointing.

Ordered a study table from Pepperfry on 13th. The delivery was scheduled to be on 21st. Got a call on 20th saying I will only get my product on 22nd, but the website still showed delivery date as 21st. Okay. On 21st night 10:30 I get an email saying I requested a later delivery and so my product will only arrive on 29th, WHICH I DID NOT REQUEST. According to the tracker, my product is already in my city. I don't understand why their service is so bad. I cannot contact them over a call since their customer care calls are only till 7 pm, but I received my mail at 10:30 pm!

I have been waiting for my table for over a week and now they just change the date to their convenience and blame it on me? Horrible retailer. Do not buy from them.

Order no:[protected]
The chair I purchased from Pepperfry on Feb 21, broke within 2 months.
Even after raising a formal complaint, Pepperfry didn't respond at all for 1 whole month.
They then sent a carpenter from Pepperfry to check the damage. The carpenter who came to inspect conveyed that it can't be repaired, since it's a factory defect (a small metal ring on one leg of the chair had broken into two), and so he confirmed that it will be replaced by Pepperfry. He told me that I will get a callback from Pepperfry regarding a replacement.
I kept calling and sending emails to different people for further updates but got no reply for another 1 month.
After calling multiple times every day continuously, a customer service executive from Pepperfry told me that the chair won't be replaced since it's "damage caused due to usage". They said it's already 1 month past purchase so they will not replace it now.
I kept asking them and sending emails saying that the carpenter said the chair leg was broken because the tiny steel/metal ring attached to one of the wheels is already broken. A portion of the ~1cm metal ring is itself missing which is impossible to happen "from usage" (which is sitting on chair?).
The carpenter even confirmed that the chair will definitely be replaced by Pepperfry. The delay happened since they were not responding to me initially.
Please help to resolve this issue.

I have purchased wardrobe on pepperfy (ORDER ID:[protected] and it was delivered defected with no mirror in it and also it wasn’t the same product that we actually ordered. I have placed a request for return and refunds a week back but the pickup has not been made yet, its been more than 3 weeks since I received the product and the very same day i spoke to the concerned person and also the customer care regarding the product I received
Please look into it and resolve the matter as soon as possible

I purchased a writing table from Pepperfry in July. They delivered in August that was a defective piece that had missing parts and could not be assembled.
I requested them to replace parts and assemble however I did not hear from the vendor or Pepperfry.
Post that I requested them to take back the product and return my money for which they said they can only refund if the vendor takes the product back.
Now they have no control over when the vendor will take the product and they are not refunding my money.
I am stuck. Please assist.
Order Number:[protected]

This is to bring to your kind notice that the item you provided is received with Parts missing. Incomplete Item..
ORDER ID:[protected]

ITEM NAME: Victoria Bedside Table in Gloss Finish by A Globia Creations

SKU: FN1922574-S-PM35052

Hi,
I had ordered 3 cushion inserts and 3 cushion covers. Out of 3 cushion inserts I received only 1 cushion insert. For that Pepperfry has initiated the refund. I got a email from pepperfry stating that your refund is successfully done. But unfortunately it's been more than 9 days it has not reflected my bank account.
I had gone personally to the studio for buying. I was given all false promises

I had also emailed Pepperfry stating that If I have not received sofa inserts, then what will I do with cushions covers. My two cushion covers will go waste. So I have requested for a refund for my 2 cushion cover also. And also I have not removed the tag of cushion cover. Till now I have not received any confirmation of the refund. And also no customer team has called up. Everytime I get message from pepperfry stating that we will call you. But they do not call...
This cheating is happening at Powai Hiranandani Pepperfry studio...
Dhrumi who works at Hiranandani Pepperfry studio is a liar. She promised me saying that I willescalated your complaint to to our seniors and also I will email you about the action which she has taken for helping me. But till now even she has not messaged me.

I got message from pepperfry stating that Sheetal will help me to resolve this issue. Even Sheetal never called me.

When I asked customer care about Sheetal, one unknown lady from customer care says "when Sheetal will call you, You then ask Sheetal why didn't she picked your call"

Now I feel helpless. I have proof all the emails and call recording which clearly shows how they are lying.
Please help.

I have purchased sofa on pepperfy (ORDER ID:[protected] and it was delivered damaged, i have placed a request to replace it (request: GE[protected] and its been more then 2 weeks since the sofa was delivered and replacement request was placed but i have not received any kind of response or update.

We have ordered shoerack from the pepperfry same was with damaged and incorrect size and I have initiated return before 7 days but they have closed my complaint and not responding over the call and mail order I'd[protected]
Name nilay
Email id [protected]@gmail.com
Contact number [protected]

Please provide complete bill along with GST number for both the orders as i need them asap to submit in my office, please understand it is urgent...i don't expect such low standarsa with pepperfry...this is going to lead an FIR against Pepperfry for such cheapest fraud..you buy 11k but get receipt of 1k...what the hell is this? U think people are fool.
Please resolve it asap.