Pepperfry Complaints & Reviews

I cancelled the order and even paid the cancellation fee.. I realised pepperfry reverted back money to pepperfry wallet instead of my bank account. Count not find any help option to sort this out. Ideally if amount is paid through bank it should be credited back to same source.

I tried raising the request over pepperfry, but this is not working ( see image)

order id[protected]

Check your website offer screenshot proof & link ( attached herewith FYI)

Received Incorrect sponge filler type instead of 100% cottin fabric pillow

Fabric : cotton only

Hence it's incorrect waste product only.

Hence kindly intervene and arrange to refund the same Check your below link & confirm

Buy Esper (Set of 2) Premium Cotton Pillow (16x24) in White Colour by MDF Furnishings Online - Pillows - Mattresses - Mattresses - Pepperfry Product at ₹ 2, 155 https://www.pepperfry.com/esper-set-of-2-premium-cotton-pillow-16x24-in-white-co...⇄ via @Pepperfry

https://www.pepperfry.com/esper-set-of-2-premium-cotton-pillow-16x24-in-white-co...⇄

I ordered distress wooden cabinet worth 11k. I got the product after 2month and the product is not as same as the design given. I tried for returning the product. But they are not returning saying you wont get the same design. So I am paying 11k just for wooden cabinet with no design which is actually worth of 3-4k. The website is fooling people.

Mattress is becoming worse for usages in the last 6 months, now it is not usable and causing back pain to me and my wife.
I request you return this mattress as it is covered under warranty for 24 months.

- sagging is more than one inch.
- it is completely deformed in the middle, having a groove, which makes it not usable.

HI
I ordered lamps costing 8k on pepper fry (order id :[protected] i got plastic cup and plates which will not cost more than 500 INR. i have raised return request but no body is bothered about return pickup. i have already uploaded the photos and also sent to dispute mgmt. but there is not reply. Its such a pathetic company its just headace very unprofessional company. with this i am asking them refund my money to the origin source.

I ordered for a dining table from Pepperfry against order no[protected]. The website said - offering heavy discount under code Diwali plus an additional 10% against HDFC credit card HDFCPF10. But to my dismay, the coupon box said - apply Diwali code and there was no way one could use HDFC benefit. This is so misleading and when I raised this issue with their customer care the answer was - you can use only one coupon. The discount offered by Pepperfry is much higher than what one can get from credit card. No where on the site it is mentioned you can use only one code.
I wanted to cancel the order and now I have received an email which says - you cannot cancel when there is a tab says - cancel order. This is so misleading and amounts to cheating which needs to be addressed immediately.

I placed an order[protected] on 6th October and delivery date was conveyed as 6th November 2020. The product is still not delivered and the customer care is saying it will be take more 5 days. I placed the order anticipating the delivery on 6th November as the delivery was in Goa and my parents are suppose to leave from Goa house on 8th November and we wanted to take possession of the tables before they leave. The order is worth Rs. 23000/-.
This is severe negligence from Pepperfry and highly disappointing service. What is the point of ordering from them if the timelines are not adhered to.

Hope I get the tables by ASAP before 8th November 2020.

My order no is[protected]. I brought king size bed from Pepperfry in sheesham wood got delivered on 9th sep 2020. It is broken after 50 days on 2nd November 2020.. After raise complaint, Carpentar came and take some pictures and commit Pepperfry will replace complete broken part. After one week no response. . I want refund my money

I bought a polymer cup planter from the website spending about Rs 1200. After I placed the order I could not place the cancellation request when I realised the product is actually plastic and I had to wait for the product to be delivered in order to raise the return request.
The company is not accepting the return, stating there is no damage in the product. I had even requested them to deduct the cancellation charges or courier charges and accept return. Alternatively I requested them to accept the return in exchange to another product from pepperfry. They are still not accepting my request

This is unacceptable. As a customer I have right to choose the product of my choice. Company should have policy of exchange atleast.

Hi,

I have cancelled the furniture ordered on pepperfry.com. Refund amount is credited to pepperfry Wallet. I have contacted the customer care to get back my amount and they said that amount will not be credited to my account, forced to order an other product.

ITEM NAME: Hoshi Queen Size Bed With Storage in Wenge Finish by Mintwud
ORDER ID:[protected]
Ordered on 2/11/20 @5:30 pm for ₹19.1K
Order cancelled within 3 hours of placement.
2.5% amount cut as per policy but the amount (₹18, 668) instead of being transferred back to bank, is being refunded in Pepperfry wallet
I don't want money back in Pepperfry wallet. I paid from my debit card. I want it back in my BANK ACCOUNT. If you call at the customer care number they say They ll all back within 3 hours, but no reply. If you send a mail, they say they ll reply back in 48 hours.

This Is Regarding The Subjected Order Delivered In March Just 2 Days Back From Countrywide Lockdown. Due To Lockdown Situation I Visited My Hometown Delhi Without Using The Bed. I Got Back To Bangalore On 19th October. After Using It For 2-3 Days We Found That Bed Is Of A Poor Build. It Is Also Making A Lot Of Noise On Even A Slight Movement. On The 4th Day It Broke Down As Shown In The Picture Below.
We Are Utterly Disappointed With This Product. . Wood Quality Is Very Cheap And It Is The Worst Product I’ve Ever Seen. After Raising The Complaint With Pepperfry.Com They Assigned A Carpenter To Service The Bed. Carpenter (Irfan Sheikh - [protected]) Visited Me On 2nd November For Inspection And Raised It Further That Bed Is Irreparable. He Also Mentioned That Bed Is Of Very Cheap Quality. He Gave His Feedback To The Team And Raised The Complaint Further. Resolution Office Assigned To This Case (Constancio Dsouza) Was Very Rude With His Conduct. First He Didn't Answered My Calls Which I Made 10 Times On 2nd November. Today He Called And Said That I Didn't Had Time And Then Denied To Make Any Refund/Replacement Saying It Is A Wear And Tear Case. Contancio cased me mental harassment with his behaviour. Product Is Still In Warranty.

One Dining Table Chairs legs connecting wood piece is broken

I received a chest as part of my order number[protected] on October 22, 2020. The chest (kiku chest of 5 drawers in brown finish) had scratches and so the assembly person said he will send someone to fix. Once he left, I noticed the alignment of drawers was off too so I put in a request on October 22, 2020 itself for return With pictures and received an automated response that I will receive a call in the next 48 hours. I’ve been trying to reach their customer care and keep getting a response that someone will call back in 3 hours or so and no one calls. Today is October 28, 2020 - still waiting to get a call back since there is no direct way to call and speak to an executive.

Hi I purchased a Mattress from Pepperfry Online which was delivered 3 days back late in the evening. I realised that 8 inches high mattress does not fit my bed so I thought of exchanging it for 6inches and did not remove any packaging protective plastic cover. I also realised that mattress is too soft and I definitely needed to change it for a different mattress. I requested a return/ Exchange of mattress showing pic that its too high for...

I have ordered Wall mounted Table and I paid extra 350 Rs for installation, but they say they can't do installation they do only Assembly of the table. And I will have to get Table wall mount from outside

They denied to do for what I paid extra

Order No.[protected]

I have bought a Shoe rack from this website, Quality delivered was way worst then I expected on the engineered wood they are selling crap. Which start bending in just few weeks without putting half of the weight on that. I filed a complaint they send one carpenter, He has done some patch but after that it start bending from bottom as well. Causing obstacle to close the doors.

When i ask them about the quality they said it is made up of engineered wood. I have other products as well from same material but never face such issue in my life time.

They are just making fool of customer's on the name of engineered wood which is of no sense. Would request you to take strict action against quality that they are delivering to customers.

Order id :[protected]
Item name : Kiki 3 Door Shoe Rack in Wenge Finish By Mintwud

Had bought an ergonomic chair from your website. The details for the same are as follows -

Order id:[protected]
Order sku id:[protected]fn1789463-s-pm3041
Order sku product: elegant ergonomic chair in red colour by adiko systems

The chair broke after only using it for one month. Firstly, i did not expect a product of such poor quality from pepperfry.

I tried reaching out to customer service multiple times. Earlier i got an assurance that the product will be replaced since it's been only a month of regular usage of the chair. But even after this assurance, no-one reached out to us to redress our complaint.

After raising the complaint multiple times, today i got a call from one of the customer care executives refusing to acknowledge that the chair should be repaired or replaced. The customer care executive who called today was extremely rude and openly challenged us to escalate this complaint to whoever we want.

I never expected this kind of inefficient service and nonchalant attitude from pepperfry.com.

This is in connection with return request for item ordered with id[protected], with order sku id[protected]ll1522427-s — pm23756

Service interaction number wr[protected]

Item - beige fabric shade tripod floor lamp with brown base by craftter

I have placed the return request on 27 aug 20, however till date my item has not been picked up by rep. No one has contacted me. Kindly get the item picked up as it was received in damaged condition.
I have uploaded the photographs of the damaged item as per your return policy.

Kindly do the needful as i don't want the damaged product and refund me my amount.

Please update me on the same.

Rajesh bhat

I ordered a shoe rack (Kiki 3 door shoe rack in wenge finish by mintwud) from pepperfry in december 2019. We started noticing mold (Fungus) growing on the shoe rack and we got it cleaned. However, the mold kept recurring and it came back very severely. We also called a carpenter to get it checked and treated but he said it was very bad quality of wood and its happening because of it.

I understand this is the monsoon season and mold does grow during this season but i have checked other shoe racks in our building and they did not have mold like our shoe rack. Ours is very severe situation and its unsafe.

The product has become a health hazard. We have contacted pepperfry and they have said to clean it with a dry cloth. I have mentioned that we did clean it but it keeps growing more and more.

Pepperfry must take responsibility and address a health hazard of a product that they provide. I have attached photos for proof.