Pepperfry Complaints & Reviews

Hi Team,
I bought a Morphy Richards chopper worth Rs.1320 which includes the cash on delivery charge as well in the amount of rs.49 in it. I have received this product a week back and found that my chopper has scratches and mud marks all over along with a disappointing package along with which the blades were blunt. When spoke to the customer service team regarding the same, they were very rude and offered me a compensation of rs.100 for the scratches and mud marks when I have asked for a replacement or refund. They have been very rude throughout the conversation and were unwilling to facilitate further and the chat associate Shekhar was very condescending thruout the entire chat. I am totally frustrated with their customer service as well as with the kind of products they are selling online. I need my money refunded along with the compensation. This team can be approached at [protected]@pepperfry.com or pepperfry.com

My order no. is #[protected] and AWB No. : B99169375
Complain No. 00426649
Through The First Flight Courier through which they send my Product which I have ordered,but the First Flight Courier guy called me over telephone and told "Sir,Can you collect your Product from our Office,we cant deliver at your location as our service is not available at your location.(But to my location all other courier guys are delivering e.g : BLUE DART,DTDC).Then I said ok ,I will disscuss regarding this with the company.Immideatly after 5 minutes I disscused this issue with customer care executive regarding this(Customer Care Lady name is **Reeti** with whom I had a disscusson over Online chat-this chat service is available on Pepperfry.com) she gave promising assurance that @ no condition my product will not be refunded please wait for 1-2 days more we will ensure that it will be delivered @ your location).
The Next day another lady named **Riddhi** called me over my mobile no. and told that I am working on your complaint no. 00426649 but as the product is in the way back to our location so you have two options:
1.We can initiate a Refund for which you need to wait for 7-10 days as per our policy.
2.From my side I will try to ship it again via some other Courier Service but it will take another 15-20 days because it will come to Our Mumbai location and we will chek that,so it will take time

Then I told please forward this concern to your upper management, then she told I cannot forward it but if I will ask my Manager to call you,even he/she also tell you the same thing.

I have purchased NILKAMAL LEXUS FOLDING BED from internet online shopping on PEPPERFRY.COM The wheels of the bed are broken within 3 months o[censored]se.and now I am unable to use this bed costing Rs 7000. Now neither Nilkamal nor Pepperfry are responding.
Kindly dont purchase from Nilkamal or Peeperfry.com

I ordered two items king size cot and wooden drawers. The courier guy however delivered(5 days late from the promised) only one item(cot) , drawer was missing, but the bill and invoice shows both under single shipment. The delivery guy seems to be unaware, when contacted pepperfry they said within 48 hrs they will get back, but when they didn't I called again and this time they asked for another 48 hrs and asked to call them again and check. Even the cot which was delivered has slight damage.

Order details: Sheesham Wood Chest Of Drawers
Sent via: Gati
AWB Number:[protected]
Shipped date: 06/04/2013
Sent via: Gati
AWB Number:[protected]
Shipped date: 06/04/2013
Order Number:[protected]
Seeing so many negative reviews about them I don't know what will happen to my ordered product. Since I have taken EMI through credit card I can probably stop payment of the next EMI so that I won't loose any money. Hope that works out.

rah

I had ordered COSCO TENACITY SUPER ROLLER SKATES (sku - HEM1767DE277956; link - http://www.pepperfry.com/cosco-tenacity-super-roller-skates-277956.html). Before ordering, I had checked with customer care team at Pepperfry about the size since I wanted Skates for senior size.It was confirmed to me through email and also during chat by Mr. Shekhar that the product is for senior size.

However the product which has been shipped is smaller size - junior size and doesnot have the brakes which have been described on pepperfry website. The company has instead shipped the product SKU: HEM1767DE277957 as described in the link http://www.pepperfry.com/cosco-tenacity-super-roller-skates-277957.html

Due to this requested i requested the company to arrange for a reverse pick-up of the product and send me the original product as described in the link: http://www.pepperfry.com/cosco-tenacity-super-roller-skates-277956.html. However since then the company executives are dilly-dallying and asking me to ship the product to me instead of arranging for reverse pick-up. I have told them that the courier companies are asking for Rs. 220 for shipping the packet back to pepperfry. But the company representatives have refused to listen to me and asking me to go around and look for another courier company for last 15 days. They have also refused to refund my money.

Due to the fault at company level, I have been suffering for last 15 days. First they have supplied me wrong size even after confirming online and then they are not ready to arrange for reverse pick-up or refunding full courier charges for this.

In light of my experience, I will request everyone to beware of purchasing anything from WWW.PEPPERFRY.COM


Regards,

Anupam Gupta

pepperfry.com-the online shopping portal where I ordered a T shirt 13 days before. They have policy of delivery within 7 working days and it has been more than 13 days I have not received the order. Today I have received their mail. They have cancelled my order by their own and now they are offering me pepperfry points instead of my cash amount. I don't want their pepperfry points, I want my money back because they have failed to deliver me the product.How can they decide what to do with my money. Now I don't want to make any purchase on pepperfry, so what should I do with that pepperfry points?
Furthermore, I am lodging this complaint because I have a doubt that some shopping portals like "pepperfry.com" are earning a lot of money by this way. Offering products online, getting money transferred to their account, then cancelling the order by their own and then offering points instead of refunding the money.
In case, if they are refunding the money, believe me, the whole process will take 1 month and you will get lot of frustration. I dont have any intention of reducing their business, I am just sharing my experience and frustration. I want others to stay away from such sites to avoid lot of frustration.

hello ... i bought 4 jeans from pepperfry.com on 16-1-13 for Rs.2252 n received on about 24-25 but i didnt liked the product so i returned the product. but now they not refunding my money .. they gave me virtual money on their site which i can spend on that site only n that too within the duration of 15 days from which 10 days have already passed so just 5 days left to spend these 2252 rupees but i dont want to buy anything from them but they not refunding my money in cash

1. i made a online purchase of a ladies watch through online selling site pepperfry.com on 23 feb 2013.
2. the order no was[protected] for Playboy Stylish Watch Model: PBH0508BLBKB for an discounted amount of Rs 1799.
3. i made online payment and my order was accepted and a receipt was forwaded to my mail saying that the item will be shipped in 7 working days
4. however on checking the status on 07 mar 2013 to my utter surprise the order was cancelled and amount shown refund, however no amount was credited to my account.
5. on checking the website i found that item is still available for sale though at slightly higher price. the website kept my payment for 15 days and has cancelled the order after due confirmation . the copy of reciept is attached for your perusal.
6. i request you to pass direction to the pepperfry to complete my order at the promised price at the earliest


Dear prabhat bist,
Thank you for placing an order with Pepperfry.com. Please make note of the shipping timeline for your items in the Order details given below. Also keep in mind that the Shipping days do not include Saturdays, Sundays and Public Holidays.
Here are your Order Details:
YOUR ORDER #[protected]
Order Date: 23 Feb' 13 Mode of Payment: Online Payment
SKU(s) Item Qty Price Shipped In Sub Total
ACM1569MA218879 Playboy Stylish Watch Model: PBH0508BLBKB 1 Rs.2,499 7 Working Days Rs.2,499

Your Order would be Shipped to:

Maj prabhat bist
C/O NARENDER KUMAR 603 A , GANDHINAGAR
JAMMU 180006
India
Mobile: [protected] Subtotal Rs.2,499
Discount (PREG700E8HDF) Rs.700
Shipping & Handling Rs.0
Grand Total Rs.1,799

I ordered one sony wx50 camera from Pepperfry.com on 13th feb 2013, having order no.[protected] and on 18th Feb i got the delivry of one box claiming sony camera but infact when i opened the box one camera pouch was there of MRP Rs.300, immediately i informed pepperfry customer care that this has happened to me, then they asked me to send the image of box and everything i got. I sent it without any delay. Again i contacted them in evening and spoke to his supervisor named Ritesh, he told me he will investigate the issue and will get back to me. In the mean time what i noticed that the dimension of the parcel box which i got cannot accommodate boxed packed sony camera which is the biggest evidence which proves their fraud and also proves that they have done it intentional. when i told this thing to Ritesh he told we dont know anything i have crossed check and we have sent you the correct product of weight 500gms and we cant do anything in this regard. Now big question is how they sent product having bigger box in smaller parcel box. That parcel box contain courier stamp and pepperfry is written over it several places with invoice pasted on it using tape. I am attaching the image of everything and request you to Lodge an FIR again Ritesh and Pepperfry.com for this serious fraud. so that they will not cheat other people. I paid Rs.7592 for the camera by icici netbanking.

Hi there,

Pepperfry is just become worst.. today I have received a hand blander from them and they have sent it in the original box by applying a address sticker .. not even put it in a plastic bag also… on top the all the have sent me faulty blander.

When I tried calling CC number.. I have to wait for at least 15 min to get connected, Secondly their CC lines keeps disconnecting..

What I come to know when I complained of the product I have received that, there is no replacement police.. means if your product reach to me faulty I can not get that replace with a new one.. You will return my money once you return it to them..

CC is the worst ever I faced.. specially the lady with whom I spoke "Ms.SEEYA"

What I can interpret from this all is that you sent me faulty product (One can understand the condition of the product just seeing the box in which it arrives) and now if I want my money back I have to send it back to you and than again get it to painful process of coordinating with your CC to get my money back. by the time I will get my money back you would have used it for 25+ days.

Complaint to Pepperfry.com

Dear Sir,
I had bought many Gold/Precious Jewelleries from your company in past in name of myself and my family members to my address. In many jewelleries, your company cheated by sending Jewellery products of less Gold Content/Weight than what mentioned in the Product Description/Specification at time of order at your website.

Following are the five orders in which Gold Jewellery Product is receive of less Gold Weight and the difference is considerably objectionable to me.

Order - 1
Order Number[protected]
Item Name - ABSTRACT STUDS
Order Date April 20, 2012
Gold Weight Mentioned in Item Description 5.07 Grams
Gold Weight actually mentioned in Certificate as receive with product 4.28 Grams

Order 2
Order Number[protected]
Item Name - ABSTRACT STUDS
Order Date April 20, 2012
Gold Weight Mentioned in Item Description 5.07 Grams
Gold Weight actually mentioned in Certificate as receive with product 4.27 Grams

Order 3
Order Number[protected]
Item Name - ABSTRACT STUDS
Order Date April 24, 2012
Gold Weight Mentioned in Item Description 5.07 Grams
Gold Weight actually mentioned in Certificate as receive with product 4.29 Grams

Order 4
Order Number[protected]
Item Name - ABSTRACT STUDS
Order Date April 24, 2012
Gold Weight Mentioned in Item Description 5.07 Grams
Gold Weight actually mentioned in Certificate as receive with product 4.27 Grams

Order 5
Order Number[protected]
Item Name - BIS Hallmarked Yellow Gold 22kt Shiva Chain 16 Inches
Order Date Oct 5, 2012
Gold Weight Mentioned in Item Description 4.00 Grams
Gold Weight actually mentioned in Certificate as receive with product 3.85 Grams


For your reference, Certificates of all the 5 orders attached to this Email and the item description snapshot is also attached to this email


I had already complaint for each of these orders separately to your company. But your company till date not resolved the matter. Your company after doing fraud, not even interested in replying to my complaints. As a result I have take this matter to the consumer court. The matter I will also report in Media and in Police Station.

If you want to resolve the matter before court case, than you have to pay compensation of 18,000 INR for all the losses occurred to me in these transactions only. Otherwise after i move matter to the court, i will also claim the legal expenditure that will cost to me. If in within next 5 days, i did not get compensation of 18,000 INR, it will be considered that your company is not interested in resolving the matter before court...

Expecting an Prompt Response.

Thank You..

Harsh Pratap Singh
Mob : [protected] / [protected]

my order num is[protected]. and it is shiped on 13 january and today now still i couldnt get my product yet. from serval day i reqused many times they give us 24 hours last still not getting my product so i want my product with componsensen or penalty from them. i request you to tak some quick action against them.
thank you

I have got wrong t-shirt.




Izod stylish crew neck t-shirt
Size : l
Sent via: delhivery
Awb number: [protected]
Shipped date: 31/01/13

From shipped to
Trendsutra platform services pvt. Ltd.
301 b wing, commercial complex, kohinoor city, kirol road,
Off l. B. S. Marg, kurla (West)
Mumbai pin code: 400070
State: maharashtra
Service tax regn. # : aadct9282fsd001
Service tax category :[protected]Zzb)
Pan # : aadct9282f sanjit kumar vidayrthi
A-129 gali no-8 bhagwati garden ext. Uttam nagar new delhi 110059 near atul chauk, near dwarka more metro station,
New delhi, 110059
India new delhi

T: [protected]

Bogus E-commerce website-beaware

Pepperfry Support via 0urg52gcphqqir.9-cmjleau.9.bnc.salesforce.com

Jan 26 (2 days ago)

to me
Hello Member,

Thank you for writing to us.

We regret the inconvenience caused to you.We at pepperfry do our best to not give our customers any cause to complaint. Please return the product at the address mentioned.We have sent the declaration form at your registered email address.We will bare courier charges upto Rs.150. Once you ship the item please intimate us with the courier details,courier receipt and your bank details. The refund for the items will be in the form of pepperpoints and for courier we will refund in your bank account.

It has always been our pleasure to serve you as our customer.
For any further assistance, you may contact our Customer Service team on #[protected]

Regards,
Mehul D
[protected][protected][protected]
From: guru.[protected]@gmail.com
Sent:[protected]:54:00
Subject: Re: Return of product purchased on Pepperfry

Hello,

it is sad that i made order without studying the user comment/review about
the pepperfry e-commence wesite.

seem like the way you return the amount is strange and no other e-commence
website have such vague procedure.

I Cannot trust.

regards,
Guru.

On Thu, Jan 24, 2013 at 8:40 PM, Customer Service <
customer.[protected]@pepperfry.com> wrote:

> Dear Gurumoorthy, ****
>
> This is with reference to your Order No:
>[protected]HOW1308DE141691/HOM1713MA241141 with www.pepperfry.com****
>
> At Pepperfry, we try our best to not give any cause of complain to you and
> are sorry to hear that the The Corporate Edge Multi-Memory, Ravenn Espirit
> Three in One Photoframe needs to be returned.****
>
> Here are the next steps:****
>
> **· **Fill and print the Declaration Form attached in this mail
> (Alternatively, you can download the Declaration Form on www.Pepperfry.com.
> Click 21x7 Support (On the top right of the page) and click on Download
> the Declaration Form <http://www.pepperfry.com/media/Declaration_Form.pdf> under
> Helpful Links)****
>
> **· **Pack the unused item(s) back in its original packing with
> all accessories, tags and papers etc****
>
> **· **Send the item(s) to the Return Address mentioned below****
>
> **· **Please retain your shipping receipt and forward the name of
> the Courier Service used and AWB (Tracking Number) along with your Order ID
> to [protected]@pepperfry.com****
>
> **· **Please scan the Courier receipt and send it via email to
> [protected]@pepperfry.com****
>
> **· **You will be reimbursed towards your shipping costs as below:
> ****
>
> **a. **Precious Jewellery – Upto Rs.300****
>
> **b. **Everything else – Upto Rs.150****
>
> **· **Shipping costs will be reimbursed via an online bank
> transfer****
>
> **· **Please update the bank details required as below and
> forward the details to [protected]@pepperfry.com ****
>
> **· **Item(s) will be checked at the destination****
>
> **· **Your payment is sent back to you as Pepperpoints after the
> item clears all checks****
>
> **· **The Pepperpoints will be valid for 15 days and on any item
> worth Rs.15 more than the Pepperpoints value.****
>
> * *
>
> *Return Address: *
>
> * *
>
> Pepperfry Returns****
>
> TrendSutra Platform Services Pvt. Ltd.****
>
> 301 B Wing, Commercial Complex,****
>
> Kohinoor City, Kirol Road, Off LBS Marg,****
>
> Kurla (W) Mumbai - 400070****
>
> India****
>
> * *
>
> *Bank Details:*
>
> * *
>
> Name of Beneficiary Account Holder****
>
> Beneficiary Bank Name****
>
> Branch****
>
> Account No****
>
> Account Type****
>
> IFSC Code****
>
> ** **
>
> ** **
>
> Please do remember to send the AWB and the Bank details to
> [protected]@pepperfry.com to enable us to process your refund in time along
> with the scanned copy of the courier receipt. ****
>
> ** **
>
> We do regret the inconvenience caused to you and hope to resolve this
> situation to your satisfaction. Do let us know in case you need any
> clarifications, we will be happy to help. ****
>
> ** **
>
> Regards**
>
> * *
>
> Team Pepperfry****
>
> ** **
>
> *This is an auto generated e-mail and the sender will not be able to
> receive and respond on this email id.*****
>
>
>
>
> DISCLAIMER: The contents of this message may be legally privileged and
> confidential and are for the use of the intended recipient(s) only. It
> should not be read, copied and used by anyone other than the intended
> recipient(s). If you have received this message in error, please
> immediately notify the sender, preserve its confidentiality and delete it.
> Before opening any attachments please check them for viruses and defects.

Dear Sir/Madam

1) On 2nd January 2013 i purchased 1 clothing item [Order No.[protected]] from PEPPERFRY.COM but the item was not in stock so company
need to refund the money but they directly transfer that amount in to "MY PEPPER POINT" without my confirmation.

2) On 13th January 2013 i purchase 2 clothing item [Order No.[protected]] from PEPPERFRY.COM and they delivered the item on 16th & 17th January 2013 [Courier:QUANTIUM / Tracking Details:TRP123714 & TRP123846] but when i checked the given tracking details it's showing "NOT FOUND" then i informed company regarding this issue on 21st January 2013 they replied they send mail to "QUANTIUM Courier" and they are waiting for the reply but when i again call on 26th Januray 2013 regarding the item status they giving me the same answer.

Request to you kindly check this issue asap. It's fraud company who not deliver the item properly and money was not refund to you.

waiting for your reply asap.

Regards,
Yatin S Godbole

I ordered 3 products from www.pepperfry.com on 5th dec 2012 out of which I received 2 products and then on 19th I received a mail and a message mentioning that my order will be delayed by 3 days and they will get back to me with an update which never happened and since then I have made several calls and twice i have been giving AWB numbers for Quantium and DTDC by them which according to the courier company's never existed and now I convinced them to send me an email mentioinng word "GUARANTEED" delivery by 18th jan 2013 which I did get but with only courier company mentioned as Bluedart and no AWB number, the problem is they are still selling the product online but somehow dont wanna deliver my order and I am sick and tired of the lies the amount I would have saved in ordering this product I have spent more than that just making the calls to them, Please help me on this matter

I ordered Wonderchef Super Tandoor-Standard Size and the order number is[protected]. I thought , they are doing good service but it happened exact opposite. Initially they told that they will ship with in 8 working days but nothing happened and I got mail on 9th day saying that they need 3 more days to deliver. I accepted for the delay. after 20 days they have sent out mail saying that, they have given a Pepperfry points and I should utilize within 15 days. I told them, I have some other work I cant make it within 15 days so , Requested them to refund my amount to my card.

Really very bad experience with Pepperfry and online chat customer care is one of the very worst.

- Selva

I ordered a sofa and a table from pepperfry.com ,last two images is what was promised and the images shown is what I received ,When I called customer care ,Spoke to some one by name of Kathrine not even sure she was using her real name ,she was very arrogant ,promised for a call back from supervisor didnt got a call waited for a long time called back again was not assisted by their arrogant customer care ,have sent so many email but didn't get any responses ,I just want a refund for the goods that were sent to me ,because the goods provided are of such a low quality, that I don't even will like to keep it for free.

Regards
Mayur Sharma

I had ordered mee mee nursery diaper bag on 27th Nov 2011 through pepperfry via order no[protected] and had made online payment for the product as well. Till date the same has not been delivered on my address. Everytime I call up the customer care they either keep me on hold for a long time and then the phone gets disconnected or else they promise me a call back which never happens.

I have atleast made 10 STD calls to them to follow up on the delivery of the product but to no avail.
In my last 2 calls made to the customer care, I was dealt with 2 ladies named Nivedina who kept me on hold for a long time and then the phone got disconnected and with Fiona who promised me a call back which never happened.

I am just fed up of the pathetic service and all this while they have been sitting on my money!!

Pls take some strict action against them since they should also face/feel the suffering that they make the customer experience.

Regards
Debashish Sengupta
[protected]/ [protected]

Hi,

Pepperfry is the most ever pathetic site ever visited in all online shopping sites.

I had to order something for over 2000 to avail of an offer of a Rs 700 discount.
I ordered a pair of jeans and a sweatshirt with the order no[protected].
The sweatshirt was delivered and the jeans was not as it was out of stock.
Thus the points were credited to my account.

Now since i had points i again placed an order with the order no[protected]
Which was for a different pair of jeans and a coffee mug which i didn't need.

No again i was delivered the coffee mug but the Jeans was not delivered and again i was given the pepper points in return.

Now when i requested cash to be refunded to my account the Pepperfry team is telling me they have refunded INR 38 to my acct.
This is against a purchase for Rs 1400 which i had made in the first place.

Please help me get the entire cash refund.

Thanks,
Vaibhav Srivastava