Pepperfry Complaints & Reviews

my order num is[protected]. and it is shiped on 13 january and today now still i couldnt get my product yet. from serval day i reqused many times they give us 24 hours last still not getting my product so i want my product with componsensen or penalty from them. i request you to tak some quick action against them.
thank you

I have got wrong t-shirt.




Izod stylish crew neck t-shirt
Size : l
Sent via: delhivery
Awb number: [protected]
Shipped date: 31/01/13

From shipped to
Trendsutra platform services pvt. Ltd.
301 b wing, commercial complex, kohinoor city, kirol road,
Off l. B. S. Marg, kurla (West)
Mumbai pin code: 400070
State: maharashtra
Service tax regn. # : aadct9282fsd001
Service tax category :[protected]Zzb)
Pan # : aadct9282f sanjit kumar vidayrthi
A-129 gali no-8 bhagwati garden ext. Uttam nagar new delhi 110059 near atul chauk, near dwarka more metro station,
New delhi, 110059
India new delhi

T: [protected]

Bogus E-commerce website-beaware

Pepperfry Support via 0urg52gcphqqir.9-cmjleau.9.bnc.salesforce.com

Jan 26 (2 days ago)

to me
Hello Member,

Thank you for writing to us.

We regret the inconvenience caused to you.We at pepperfry do our best to not give our customers any cause to complaint. Please return the product at the address mentioned.We have sent the declaration form at your registered email address.We will bare courier charges upto Rs.150. Once you ship the item please intimate us with the courier details,courier receipt and your bank details. The refund for the items will be in the form of pepperpoints and for courier we will refund in your bank account.

It has always been our pleasure to serve you as our customer.
For any further assistance, you may contact our Customer Service team on #[protected]

Regards,
Mehul D
[protected][protected][protected]
From: guru.[protected]@gmail.com
Sent:[protected]:54:00
Subject: Re: Return of product purchased on Pepperfry

Hello,

it is sad that i made order without studying the user comment/review about
the pepperfry e-commence wesite.

seem like the way you return the amount is strange and no other e-commence
website have such vague procedure.

I Cannot trust.

regards,
Guru.

On Thu, Jan 24, 2013 at 8:40 PM, Customer Service <
customer.[protected]@pepperfry.com> wrote:

> Dear Gurumoorthy, ****
>
> This is with reference to your Order No:
>[protected]HOW1308DE141691/HOM1713MA241141 with www.pepperfry.com****
>
> At Pepperfry, we try our best to not give any cause of complain to you and
> are sorry to hear that the The Corporate Edge Multi-Memory, Ravenn Espirit
> Three in One Photoframe needs to be returned.****
>
> Here are the next steps:****
>
> **· **Fill and print the Declaration Form attached in this mail
> (Alternatively, you can download the Declaration Form on www.Pepperfry.com.
> Click 21x7 Support (On the top right of the page) and click on Download
> the Declaration Form <http://www.pepperfry.com/media/Declaration_Form.pdf> under
> Helpful Links)****
>
> **· **Pack the unused item(s) back in its original packing with
> all accessories, tags and papers etc****
>
> **· **Send the item(s) to the Return Address mentioned below****
>
> **· **Please retain your shipping receipt and forward the name of
> the Courier Service used and AWB (Tracking Number) along with your Order ID
> to [protected]@pepperfry.com****
>
> **· **Please scan the Courier receipt and send it via email to
> [protected]@pepperfry.com****
>
> **· **You will be reimbursed towards your shipping costs as below:
> ****
>
> **a. **Precious Jewellery – Upto Rs.300****
>
> **b. **Everything else – Upto Rs.150****
>
> **· **Shipping costs will be reimbursed via an online bank
> transfer****
>
> **· **Please update the bank details required as below and
> forward the details to [protected]@pepperfry.com ****
>
> **· **Item(s) will be checked at the destination****
>
> **· **Your payment is sent back to you as Pepperpoints after the
> item clears all checks****
>
> **· **The Pepperpoints will be valid for 15 days and on any item
> worth Rs.15 more than the Pepperpoints value.****
>
> * *
>
> *Return Address: *
>
> * *
>
> Pepperfry Returns****
>
> TrendSutra Platform Services Pvt. Ltd.****
>
> 301 B Wing, Commercial Complex,****
>
> Kohinoor City, Kirol Road, Off LBS Marg,****
>
> Kurla (W) Mumbai - 400070****
>
> India****
>
> * *
>
> *Bank Details:*
>
> * *
>
> Name of Beneficiary Account Holder****
>
> Beneficiary Bank Name****
>
> Branch****
>
> Account No****
>
> Account Type****
>
> IFSC Code****
>
> ** **
>
> ** **
>
> Please do remember to send the AWB and the Bank details to
> [protected]@pepperfry.com to enable us to process your refund in time along
> with the scanned copy of the courier receipt. ****
>
> ** **
>
> We do regret the inconvenience caused to you and hope to resolve this
> situation to your satisfaction. Do let us know in case you need any
> clarifications, we will be happy to help. ****
>
> ** **
>
> Regards**
>
> * *
>
> Team Pepperfry****
>
> ** **
>
> *This is an auto generated e-mail and the sender will not be able to
> receive and respond on this email id.*****
>
>
>
>
> DISCLAIMER: The contents of this message may be legally privileged and
> confidential and are for the use of the intended recipient(s) only. It
> should not be read, copied and used by anyone other than the intended
> recipient(s). If you have received this message in error, please
> immediately notify the sender, preserve its confidentiality and delete it.
> Before opening any attachments please check them for viruses and defects.

Dear Sir/Madam

1) On 2nd January 2013 i purchased 1 clothing item [Order No.[protected]] from PEPPERFRY.COM but the item was not in stock so company
need to refund the money but they directly transfer that amount in to "MY PEPPER POINT" without my confirmation.

2) On 13th January 2013 i purchase 2 clothing item [Order No.[protected]] from PEPPERFRY.COM and they delivered the item on 16th & 17th January 2013 [Courier:QUANTIUM / Tracking Details:TRP123714 & TRP123846] but when i checked the given tracking details it's showing "NOT FOUND" then i informed company regarding this issue on 21st January 2013 they replied they send mail to "QUANTIUM Courier" and they are waiting for the reply but when i again call on 26th Januray 2013 regarding the item status they giving me the same answer.

Request to you kindly check this issue asap. It's fraud company who not deliver the item properly and money was not refund to you.

waiting for your reply asap.

Regards,
Yatin S Godbole

I ordered 3 products from www.pepperfry.com on 5th dec 2012 out of which I received 2 products and then on 19th I received a mail and a message mentioning that my order will be delayed by 3 days and they will get back to me with an update which never happened and since then I have made several calls and twice i have been giving AWB numbers for Quantium and DTDC by them which according to the courier company's never existed and now I convinced them to send me an email mentioinng word "GUARANTEED" delivery by 18th jan 2013 which I did get but with only courier company mentioned as Bluedart and no AWB number, the problem is they are still selling the product online but somehow dont wanna deliver my order and I am sick and tired of the lies the amount I would have saved in ordering this product I have spent more than that just making the calls to them, Please help me on this matter

I ordered Wonderchef Super Tandoor-Standard Size and the order number is[protected]. I thought , they are doing good service but it happened exact opposite. Initially they told that they will ship with in 8 working days but nothing happened and I got mail on 9th day saying that they need 3 more days to deliver. I accepted for the delay. after 20 days they have sent out mail saying that, they have given a Pepperfry points and I should utilize within 15 days. I told them, I have some other work I cant make it within 15 days so , Requested them to refund my amount to my card.

Really very bad experience with Pepperfry and online chat customer care is one of the very worst.

- Selva

I ordered a sofa and a table from pepperfry.com ,last two images is what was promised and the images shown is what I received ,When I called customer care ,Spoke to some one by name of Kathrine not even sure she was using her real name ,she was very arrogant ,promised for a call back from supervisor didnt got a call waited for a long time called back again was not assisted by their arrogant customer care ,have sent so many email but didn't get any responses ,I just want a refund for the goods that were sent to me ,because the goods provided are of such a low quality, that I don't even will like to keep it for free.

Regards
Mayur Sharma

I had ordered mee mee nursery diaper bag on 27th Nov 2011 through pepperfry via order no[protected] and had made online payment for the product as well. Till date the same has not been delivered on my address. Everytime I call up the customer care they either keep me on hold for a long time and then the phone gets disconnected or else they promise me a call back which never happens.

I have atleast made 10 STD calls to them to follow up on the delivery of the product but to no avail.
In my last 2 calls made to the customer care, I was dealt with 2 ladies named Nivedina who kept me on hold for a long time and then the phone got disconnected and with Fiona who promised me a call back which never happened.

I am just fed up of the pathetic service and all this while they have been sitting on my money!!

Pls take some strict action against them since they should also face/feel the suffering that they make the customer experience.

Regards
Debashish Sengupta
[protected]/ [protected]

Hi,

Pepperfry is the most ever pathetic site ever visited in all online shopping sites.

I had to order something for over 2000 to avail of an offer of a Rs 700 discount.
I ordered a pair of jeans and a sweatshirt with the order no[protected].
The sweatshirt was delivered and the jeans was not as it was out of stock.
Thus the points were credited to my account.

Now since i had points i again placed an order with the order no[protected]
Which was for a different pair of jeans and a coffee mug which i didn't need.

No again i was delivered the coffee mug but the Jeans was not delivered and again i was given the pepper points in return.

Now when i requested cash to be refunded to my account the Pepperfry team is telling me they have refunded INR 38 to my acct.
This is against a purchase for Rs 1400 which i had made in the first place.

Please help me get the entire cash refund.

Thanks,
Vaibhav Srivastava

Dear Sir,
I had ordered 48 Gold Coins from Pepperfry.com of 1 Gm Each. I had paid final amount of 3125 INR for each Gold Coin. All orders are made in name of me and my family members. I had placed orders on 26 and 27 November 2012.

The products are not delivered till date. Company send me shipment details of Blue Dart courier and AWB number is [protected], that is common for all orders. I contacted Blue dart, they peoples said that Consignment was hold by sale tax dept in Delhi.

I email many times to Pepperfry customer care and various of their officials, but till date they did not resolve the matter as well as now they stopped replying to me and they are not delivering my order till date and they eated my hard earned money that too 1.5 Lakh...

Pepperfry is 100% a fraud company. Please help me in getting my refund back to my account. Please also stop business of this fraud company who intended to cheat customers again and again. Please also ask Pepperfry to pay me compensation for all the loss and inconveniences occurred to me in dealing with this company

Thank You...

Harsh Pratap Singh.
Contact Number [protected], [protected]
EMAIL : [protected]@yahoo.co.in

The 48 order numbers are 10383699, 10383721, 10383763, 10383794, 10383812, 10383824, 10383844, 10383858, 10383875, 10383894, 10383949, 10384027, 10384059, 10384085, 10384098, 10384130, 10384141, 10384153, 10384188, 10384202, 10384329, 10384352, 10384359, 10384363, 10384378, 10384443, 10384454, 10385141, 10385146, 10385153, 10385155, 10385160, 10385168, 10385183, 10385220, 10385225, 10385235, 10385244, 10385271, 10385309, 10385330, 10385337, 10385350, 10385364, 10385375, 10385394, 10385404, 10385417

I bought 7 items from pepperfry on 11 december. On 14 december, they updated me that they shipped the items. amongst them there were 4 deodorants for which they provided me the same AWB no. , which means those are shipped together in a package. I received that package on 20 december, but it contained only 3 deodorants. so, i called the customer care which is not toll free.after 4 minutes they picked the phone and told me they can’t hear me clearly and asked me to call again. Then again I had to wait for 4-5 minutes before they received the call.After hearing my problem they told me ,they will refund the value of the item ( Fogg marco deodorant ) through 180 pepper points. but those points are redeemable only on shopping of more than 1000.so, i told them to’reship’ the item.they told me they are forwarding my complaint to the concerned team and will contact me within 24-48 hrs.but I got a call only on 27th and he told me that the amount will be refunded to my bank account.i was on road then,so i asked him to call me later, but he didn’t. and now, today i received a mail that they initiated a refund of Rs.24.though the item costs Rs.180. I contacted them through ‘chat’. the conversation was:


Welcome to Pepperfry ! Please wait for your chat to get connected. Please do not click on the “x” button at the end of the chat. Click on “End Chat & Leave Feedback” and fill the survey up! Help us do better
You are now chatting with ‘Diana’
Arnab Pyne: my order no. is[protected]
Diana: Hi Arnab.
Diana: You would like to know about the refund
Arnab Pyne: i recvd an email wich says i will be refunded Rs.24 , though i item i ordered costs Rs.180. So, i[censored] want to refund, u should refund 180 otherwise u send that item.
Diana: The paid amount for the Fogg- Marko Deodorant Spray For Men 120 ml is 24
Arnab Pyne: i had 1300 pepper points which i used. so, that 24 is not a discounted price. i[censored] cant refund 180, which to me seems impossible for u, then ship the ordered item to me.
Arnab Pyne: so, when will u ship the item?
Diana: I am sorry as the refund has been initiated we wont be able to ship the item.
Arnab Pyne: whatevr u hav done that’s ur prblm.
Diana: The refund amount will be Rs.24/-
Arnab Pyne: i told clearly many before that i want the item, not refund.
Diana: As the item is not available/
Diana: The paid amount for Fogg- Marko Deodorant Spray For Men 120 ml is Rs.24/- so that has been refunded/
Arnab Pyne: so, now u r saying that the item is not available!
Arnab Pyne: first u gave me a ‘false’ AWB no.
Arnab Pyne: then after 17 days , u r saying u dnt hav that item!
Diana: We had shipped but as per you that specific was not available deo was not there in the package.
Diana: We initiated a refund.
Diana: Is there anything else that I may help you with?
Arnab Pyne: seems this is ur policy.
Diana: Arnab, We won’t be able to refund you 180/
Arnab Pyne: but the item is showing ‘available’.
Diana: The paid amount for the same is 24 which has been refunded.
Arnab Pyne: i understand it that u cant refund 180.
Diana: You can go ahead and place a new fresh order for the same if it is available.
Arnab Pyne: thats why i told u to ship the item
Diana: Yes right as the paid amount is 24.
Arnab Pyne: that 24 is ur calculation. i have nothing to do with it. i just want the item which i ordered.
Arnab Pyne: and i dont know why u r saying that u had shipped that item. the package was not at all tampered. its completely ur ‘fault’, if not your ‘policy’.
Diana: The item was shipped from our end but as you claimed the item was missing we initiated refund.
Arnab Pyne: that’s from your perspective. from my point, i ordered an item on 12th decmbr, which is still not delivered.
Diana: So from your perspective as the item is not delivered we have initiated a refund of the paid amount that is Rs.24
Arnab Pyne: i used peperpoints. have refunded that?
Arnab Pyne: and can u tell me whether i can buy the the same deodorant with that same amount?
Diana: As you opted for cash refund it was only the paid amount which was credited.
Arnab Pyne: i have nevr opted for partial refund.
Diana: It was a cash refund request from your end so that is the reason a cash refund was initiated.
Arnab Pyne: i have never requested for a refund.when i lodged the complaint, i was told i will be given 180 pepperpoints, but i knew i can redeem those only on shopping above 1000. so, i told will not take that. then i told him to ship that item. he said , it can be done bt will take some time. still i gone for that option.
Arnab Pyne: so, i have never requested for any kind of refund.
Diana: Arnab as per the complaint status there was a cash refund request which was forwarded so the same was initiated.
Diana: As the cash refund is initiated you can go ahead and place a new order.
Arnab Pyne: can i get it in 24?
Diana: The MRP of the item is Rs.180/-
Arnab Pyne: exactly. you have not all refunded me the value. and i will not spend a single rupee on the same item again.
Arnab Pyne: and how could u tell me to place order again on your site!
Diana: Is there anything else that I may help you with?
Arnab Pyne: you people are so careless, or may be a bunch of organized frauds. i will definitely tell this to all your potential customers.
Diana: Arnab as epr the us the item was shipped and not delivered to you.
Diana: After your request for cash refund we initiated a refund in your bank account for the paid amount.
Arnab Pyne: i have never requested for refund..
Arnab Pyne: whatever your system is showing has been entered by your colleague and not me.
Diana: Yes as the refund from our end is always done in form of pepper points.
Diana: As per customers request we process for a refund.
Arnab Pyne: i dont know why are u telling about refunding.i just complained that i have not received the product.
Diana: Yes but then reshipping becomes a very long process so to avoid delay we initiated refund.
Arnab Pyne: yes. this refund is completely your decision. and now u accepted it.
Arnab Pyne: how long will you take to ‘re’ship the item?
Diana: Initiation of refund in your bank account was as per your request.
Diana: We wont be reshipping the item.
Arnab Pyne: is that the last word?
Diana: Yes..


I bought those items with 1300 pepper points which i received as a refund of my previous buy which they told me was not available to them, though it said ‘available’ while i bought it.And the remaining amount 201 ,i paid through netbanking.I requested them to ship the remaining deo but they are not doing that.I would like to request others not to buy anything from them, they are extremely careless and there’s even a risk of not getting your item at all.

My order number is[protected].
It was to be delivered within 7 days, but I get an email & sms that its delayed - and will informed about further status 3 days later, that is no guarantee if it will be dispatched at all!! this is informed to me on the 9th day!!! What were they doing all this while??? Didnt they know it would get delayed?? They would have - but they didnt bother to inform me - the customer! When contacted the customer...

Dear Sir/Madam,
This is regarding Order Id[protected] made at Pepperfry.com on November 28, 2012. The product – KOMFI COTTON SET OF 2 PREMIUM SOFT PILLOWS – under this order is not delivered to me till date.

The company Pepperfry mentioned that they send the product through DTDC Courier via AWB number Z77725193 on December 3, 2012. But after not getting product after waiting a long time, I made complaint to both DTDC Courier and Pepperfry. Till date they did not deliver me the product. But I am completely shocked when I see that DTDC courier updated in their Tracking details that consignment is delivered on December 13, 2012, the name of person receiving courier was not mentioned, because the truth is that they did not deliver the consignment and updating fake delivery details on their website. DTDC is thus a big Fraud company and is cheating customers.

I already reported matter to Pepperfry.com and DTDC by email but till date DTDC or Pepperfry not replied to my email as well as they are not taking my complaint seriously and interested in eating my hard earned money. This is completely a cheating. Since I purchased item from Pepperfry, so its duty of pepperfry to tackle matter with DTDC and deliver product to me, but they are not able to do the same.

I will wait till December 25, 2012 for the product or the Refund of amount paid with 500 INR as compensation towards all the kind of inconveniences occurred to me in dealing with this company, otherwise I will take strict Legal action against both DTDC courier and Pepperfry.com including firing F.I.R. against them in Police Station, firing Civil Suit against Pepperfry.com and Criminal Suit against DTDC courier as well as reporting complete matter in Media…

Expecting the Resolution of the matter…

Thank You & Regards,

Meera Singh
Email: [protected]@yahoo.com
Contact Number: (+[protected], [protected]

my order [protected] was shipped oh 11 december via speedpost tracking
EH[protected]IN when i am entring tracking details on indiapost wbsite
it showing till 13 december update and the consignment is still at
delhi so please look into the matter or i will take some strict action
later

This was the first and the last time I shopped with PEPPERFRY who have been making people nothing more than victims of their scam. And I am not the only one writing such a review about them. I was enlightened about them while googling through reviews. I think I have been duped by them and my ignorance of missing such review for pepperfry. We all I reckon are spending enormous time on the website finding deals but what a waste of energy and money when you come across sites like PEPPERFRY who have a appetite to relish on your money.
Once you order from them either partial products are delivered or you receive tampered packages which are refunds as points to be redeemed in 15 days. Why not refund the complete amount instead of forcing customers to buy in 15 days time with your points that too isn't foolproof. You might end up ordering a product which isn't available for delivery where you have to wait for another refund credited to your account and then buy something from them in 15 days.
The most ever pathetic site ever visited in all online shopping sites.
I had to order something for over 2000 to avail of an offer of a Rs 700 discount. I required diapers for my kid and just to end up over 2000 I ordered "STEELCRAFT FRUIT BOWL -SMALL" which wasnt necessary for me at all. Now the latter was delivered while the one which was desired the most wasn't delivered and without informing me the points were credited to my account.
Order Id:[protected]
PAMPER ACTIVE BABY M 82+8 X 2 - Never delivered nor informed and points credited without informing
STEELCRAFT FRUIT BOWL -SMALL X 1 - Delivered

Second order was placed from my wife's account
Order Id:[protected]
Adidas Deo Combo For Men (Set Of Five) X 1 - Tampered Empty Box delivered, points refunded, informed as the issue was raised from my end and no money back

Since not being informed I mistakenly made a similar DEO purchase from the former account without being aware that the points credited were from my other purchase which wasn't delivered. I requested them to either redeliver the diapers and adjust the points from the other account points for the DEO purchase which couldnt happen. The same diapers price has escalated to Rs 100 more than what I paid earlier. Now you dont have anyone to lookout for and what you hear from the customer care is the same old jargon which ends up sounding like "We are quite happy to inform you sir PEPPERFRY has made an addition to the pool of fools".
I would highly recommend everyone surfing through their site for any purchase to stay away or else become a victim and find yourself writing such a review in vain on this/similar sites or crying your heart out with your money going through the drain. It wont even be doomsday when I might end up on this site again.
PEPPERFRY great Marketing worst Services.
I would request all duped by PEPPERFRY to come together and approach the consumer court to file a compliant against them.
My email id: dhingra.[protected]@gmail.com

I placed the order of Jacket with Order number :[protected] on www.pepperfry.com and it was supposed to get shipped by tooday, however, since tomorrow the order is showing cancelled , I'm continuously contacting pepperfry via customer support chat assistance , every time I have been provided with incorrect information that order is placed and you will receive it, yesterday one agent told me to contact courier service :SENT VIA: QUANTIUM, when I contacted them replayed that contact the shipper as order not found and today when I again contacted pepprfry they are not helping and giving me run arounds.. very upset and frustrated.. It is my frnd's birthday today and that jacket was suppose to the gift for him which I never received since 7 days now.

ordered Nature's bounty vitamins for the Hair from pepperfry.com , costing 1099 , Payed money by net banking on 1/12/12 . the item was received by me on 9/12/12.. the packet has 65 capsules and the date of import is 2010..the DATE OF EXPIRY IS 1/2013.. i.e. just after 20 days .same day I lodged a complaint on the website they replied that I need to send the pictures of the product and they will refund the money, which i did , I am sending regular mails to them but now they have stopped responding.

"Copy of the mail sent to pepperfry -----
DEAR Sir/Madam,complaint :this is in reference to order number :[protected], 01/12/12 product NATURE’S BOUNTY VITAMINS FOR THE HAIR- (65 TABS) *SENT VIA:* DTDC *AWB NUMBER:* Z77727993*SHIPPED DATE:* 07/12/12----- I received the packet today on[protected].. and the expiry of the medicine sent to me is 1/13.. i.e just after 20 days from today. it means i have to consume 65 tablets in 20 days….. this is complete fraud on your part..kindly send me a new packed bottle of the same..or I will lodge a case in consumer court by tomorrow….
kindly reply
thanks
VIKAS SAXENA Mobile : [protected]

REPLY ---Pepperfry Support via f2a00798ywwb.9-cmjleau.9.bnc.salesforce.com Dec 9
Hello,

Thank you for writing to us.At Pepperfry, we try our best to not give any cause of complain to you and are sorry to hear that you received a Wrong/Damaged/Unsatisfactory/ MRP Difference Product.
We thank you for bringing this to our notice. We would request you to send a photograph of the item that you have received so that we can investigate and we will then proceed with processing a refund to you. The images can be sent to [protected]@pepperfry.com We are available from 8am to midnight ( phone lines ) and 8am to 5am ( chat support).If there is anything else that we may help you with, please feel free to contact us on [protected] or write to us at [protected]@pepperfry.com. You can also track your order athttp://www.pepperfry.com/track-your-order/

Regards
Kiran

VIKAS SAXENA - Dec 10 to Pepperfry As per your requirements I am sending the pics attached with this mail, kindly check and take action…

11 Dec to Pepperfry----Dear Sir/Madam,
Two days have passed,as required by you i have sent the pics of product, I haven’t received any response from you side regarding the refund … kindly update the status by email positively by today
thanks
VIKAS SAXENA

12 Dec-- Dear Kiran,

Three days have passed and I haven't got any reply as you must have seen the photos by now.. as you have written in your mail “We thank you for bringing this to our notice. We would request you to send a photograph of the item that you have received so that we can investigate and we will then proceed with processing a refund to you. The images can be sent to [protected]@pepperfry.com“
Kindly update the status of my case ..
thanks

14 Dec--Dear Kiran,

Four days have passed and I have sent you reminders everyday but still I Haven't got any reply
Kindly update the status of my case ..

Thanks

Dear Sir,
I had ordered an product - BIS Hallmarked Yellow Gold 22kt Shiva Chain 16 Inches - from Pepperfry.com on October 5, 2012 (Order Number[protected]. After a long wait and follow-up, they delivered the product very late. When I receive the product, I found it of different in specification to what they mentioned in the product description in their website at time of order.

The Gold Weight was mentioned 4.00 Gms. I ordered chain of Gold weight as per my budget. But the product they delivered to me weighted 3.85 Grams Gold only, as per the Certificate received along with product. That certificate is also attached to this complaint. It should be noted that Pepperfry had also sended Precious Jewellery Products of Less weight earlier to me also in other orders. This particular product was shown in an offer on their homepage, seeing that i recommended this offer to many of my friends. Every of my friend who order this product from them receive product of less Gold weight ranging from 3.82 to 3.87 Grams. This clears that they intentionally cheating customers first by making offers and second by sending products of less Gold Weight.

I had complaint to them in time. After a lot of emails and followup, they said that difference in Gold weight is 372 Rs only and they sended me some pepper points for difference in Gold weight. Such Pepper points are useless and not acceptable to me. I clearly mentioned in my complaint to them that i will accept Refund of difference by Credit to bank account only. There is no value of Pepper points, as these peoples sends coupons of 500, 550, etc regularly every 2-3 days to email. As such there is no value of Pepper points...I have maded purchase by hard earned money, so they should refund in Ruppess only...

Further they also calculated the compensation of very less amount. The product price was 14500 INR at time of order. The Difference in Grammage is 0.15 Gms (22Kt. Gold). They have to refund the Gold cost as well as proportionate cost of Making Charges. The Original product Price (For 4 Gm Gold Chain) at time of order was 14500.

For 0.15 Gm Gold difference the proportionate amount in Ruppes is 543.75 INR considering both the Gold difference and proportionate making charges.

They have to refund minimum of 1043.75 INR (543.75 Plus 500 Rs compensation for all the kinds of inconveniences caused to me till date in dealing with them) towards the difference in Product manufactured and delivered by their company, in the original mode of payment and not By Pepper Points. I can wait for same by next 3 days only. In within 3 days, if their company fail to refund the amount, i have to move the matter in Consumer Court. This Refund amount asked by me is only acceptable in within next 3 days, after which i will claim amount in consumer court that will be consisting of every kind of losses occurred to me by transacting with this company...

It should be noted that The pepper points issued by them were not utilized by me and I already emailed to them that same is unacceptable to me, but they did not replied me by now...

Thank You...

Harsh Pratap Singh.
Contact Number [protected]
EMAIL : [protected]@yahoo.co.in

Order Number[protected]

I used to receive lot of discount coupons from pepperfry.com in my email. On Nov 26 I tried placing an order for Sandisk 16gb Micro SD Memory card but accidentally placed an order for Silicon Power 16GB MICRO SD CARD (which is a different brand).
I used 40% discount coupon and the total price came to Rs.345. Just few seconds after placing the order I realized that I wrongly selected another brand and immediately had a chat session and cancelled the order. The chat person said my amount will be credited as pepperfry points in 48 hrs and I can use that to place another order.
Within 2 days I received an email that order is cancelled and refund is made as pepperfry points[protected]LEM1363DE233688).
I tried placing an order again but I am not able to use the discount coupon. I had a chat session and I was informed that I cannot use both pepperfry points and discount coupon at the same time. I explained that the pepperfry points are not free points and it was credited as refund. He informed that its company policy and I cannot use both coupon and points at the same time.
I would also like to inform that when I placed the initial order it was shown as free shipping but now it shows Rs.59 for shipping.

I am definitely not happy with the service and I am not going to make any more orders in this site.

I have ordered (order no[protected] a sony digital camera from pepperfry 4th nov 2012 at that time their was 1gm gold coin offered by pepperfry as promotional gift so i have purchased this camera from this site. They have promised to dispatched the coin within 10 working days but till date they don't do it? I have talked to the customer care rep. telephonic/live chat but still they didn't dispatched my gift offer and even they don't tell me what is the reason. Plz help me what to do for these cheater people?