My order number is[protected]. Pepperfry was supposed to ship the item by 28th Oct, 2014. As nothing happened by that time, and since I didn't receive any communication from Pepperfry, I called their customer care number.
Agent said he will raise a complaint, and they will contact me with in 48 hours (!!!). I requested him to connect me to the supervisor, and he refused to do that. He said a supervisor will call me with in 48 hours (!!!). I asked him to provide the new shipment date, and he said he needs 48 hours to answer that question!!!
The following day, I tried my luck again by calling their customer care, and a lady answered. The parrot repeated the same answers! At this stage, I am doubtful that they are doing any thing about the order. I got the feeling that they are just hanging up the call and not acting on my requests at all.
These people are taking the customers for a ride. Since they need a month or two to ship the products, they are locking the customer in to the transaction by first taking the money. Once the money is in their hands, they are moving as if they have all the time in the world. There is no accountability, no hurry, just some canned answers like - we will get back with in 48 hours. Every time I call, I am hearing this 48 hours .
Bottomline - Avoid this company like plague!
Complaint marked as Resolved
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2015
Pepperfry Customer Care's response Dear Customer,
Apologies for the inconvenience caused, I believe the product is delivered. Please feel free to write in to me for any concerns or illuminations pertaining this order. Would consider your strong feedback and make sure this wont happen in future with you or any of our customers.
Regards,
Team Pepperfry.
