Pepperfry Complaints & Reviews

I must say, pepperfry has very bad customer service. My first experience has been the worst, will communicate this to all those my near ones who are about to order from this so called online platform. I want my money back, keep your product with you only, have you ever seen any online platform taking so long delivery time. My order no fyi[protected].

I had ordered a product from PepperFry and the payment was made. The product is not delivered yet. The order was done in August 2nd week. I tried contacting them, but their response was disappointing. Their customer service is pathetic. I had requested for cancellation on sep 14 and they haven't responded yet. Order number is[protected] I recommend every one not to use this brand.

I have ordered for product on 24/08/2014. I have received SMS informing the order is shipped on 25/08/2014 through Fedex. During 1st week of Sep 2014 I have called their office and discussed with their representative and informed the parcel has not yet reached. Subsequently I have started viewing the trackin in Fedex and it is in Cochin for more than one week. Pepperfry neither have checked or taken pain to check whether the customer, who has already spent the money, and waiting for the product has received the item. I am contacting Fedex for the last four days for the status and they inform me 99% it will be delivered today. Please tell me why I should choose PEPPERFRY online for my needs. Most unorganised, irresponsible Organisation I have come across. Don't you have any system to verify all your order have been fulfilled. I have repeatedly informed when I called your representative to cancel my order as you are unfit for this business, by not organising delivery in time. Still I request you to return my money as a responsible Seller and to call me at +91-[protected]. I don't think you have any single reason to prove why I cannot cancel my order after waiting for 18 long days. I also really don't understand why you are using such an irresponsible courier to effect delivery to your customers. I am raising this complaint as this was not yet delivered i.e. today 17/09/2014. PLEASE DON'T DO BUSINESS WITH PEPPERFRY ONLINE...

I have ordered one chair from pepperfry and I requested to cancel the same, I had given the request for the cancellation after 1hr of ordering but then also the item was delivered to me after 7 days but i rejected the item but then they again send me the same chair saying i told him to send the chair urgently, after that I understood that pepperfry is the big lier company, and till now they haven't refunded my money, and I hear that they don't refund money what kind of policy is this they can't take public money for no reason every site is better than this.when i click on return this item it shows that you haven't received the item please help me it is around 1 month

Order#[protected] and pepperfry complaint no. 00613156. Over the days I have spoken to innumerable customer service executives with well accented voices and who speak proper english. But am not impressed; for the simple reason that they hadn't been able to give me the real time status of the product (a bok rack) I ordered and falsely promised me to have their seniors call me to give me the real picture. But alas! that's a marketing gimmick to fool customers like me who have to wait helplessly for the arrival of their product with their money at stake. The status of the product as shown in my pepperfry home page shows the same status since 30-Aug-2014 (shipped to hub-Delhi). On reaching out to them to know the status, one of the customer service executive, Clinton, even dared to hang up on me without any information. Frustrated and an irate customer is what they now had to handle. A customer care executive manager, Jessica tells me today (11-Sep-2014) about the real issue for the delay. (Here's keeping my fingers crossed that they aren't stories to fool me again.) She informs me that the delay was primarily due to some paper work issues and that the product has finally left Delhi for Kolkata and will reach me in another 5 days. Jessica promises to call me on Monday (15-Sep-2014) to inform me whether the product (a book rack) has reached its destination (kolkata) or not. Hopefully this is the first and the last time I am staking my money on Pepperfry furniture products. And if I do not get the product delivered as per the promised timeline, I might have to take it to a higher level to get things sorted. Thank you, Ashmita

I placed an order for a shoe rack. On website they mentioned 4 to 5 days time. Post speaking to their customer service i came to know that they misguide their customers by mentioning shipment days instead of delivery time on their website. Someone ask them y would a customer be bothered for THEIR shipment time????? we will only be bothered with delivery time !!! they CHEAT you and dont even bother to call and inform that they will take more time After almost 2 weeks of ordering they now told me they will take 5 working days more. And thats when i called them to re check where has my order reached. NEVER ORDER WITH THEM !!!

I am not being informed about the delay delivary regarding my order while i called to the customer care they not even given me right information and also they have lack of info about my order. Today i had chat with a customer care and came to know that my order will be delay.

Unexpected service from pepperfry which i chose it because of google advise me that this site is the best in india to get online furniture. But now not satisfied about its primary service.
Well finger cross and hope for get my product as not broken or without any damage.

Kind regards,
Siddhartha sanyal

Order#[protected] from PepperFry. Order two items.. their website showed a Saturday delivery and hence gave my home address. They came three days later on a Tuesday after 11 AM when I was in office. I asked them to come before 11 AM the next day. Nobody came for the next 3 days. Then came the long weekend. All three days - Friday, Saturday, Sunday - I was at home. They came on Sunday and did the partial delivery. That is they delivered only 1 item. Its Tuesday today and I haven't received my second item yet. I have called them numerous times, they just say "sorry for the inconvenience caused" and then move on. Nobody has called be to check if I have received the order or not. In fact, I am getting emails asking me to provide my feedback on "order I just received". So they don't even know that I haven't received my order. How ridiculous can it get?

Pepperfry the most pathetic and non serious non committed website ever.I had ordered a table on 5th august 2014 and today is 02 sep 2014, havnt received yet.Despited numerous complaints and ample mails i got a call on 17 august from the ceo team that the product for sure would be delivered in a day or two.Then on the committed day i get a call "mam truck left without your product".What a joke guys...But no delivery.

Then again i get a mail "mam the product did not get through the quality check & we assure our customers about quality"again no delivery.

After few day i again get a call "mam we wil deliver the product for sure and if the warehouse dsnt do i will deliver it in my personal car, ceo's team member stated.They are the most irresponsible team.Please do not trust this website.

Order only through fabfurnish, they are trustworthy.I made a mistake on trying this portal.

Now i dont want the product and dont want my refund even.They are pathetic.

I had ordered a bed worth 12000 rs . There was no manual available to assemble the same.After regular followups there is no help provided . Irfan is supposedly the account manager and he is so busy that he cannot call. Such pathetic services.TOTAL DISSAPPOINTMENT

I placed order on 17th June, 2014. We have not received the Item till date. I don't have words to describe how bad the service is and the customer support team is. Every day some one picks the call and asks for 2 days time and this is still continuing.No.1 Cheaters online. Please stay away from Pepperfry.com and save your money.

This is regarding order No ORDER #[protected] Complaint # 00590733. Order received a month ago which was a defective piece. Complained the same with pepperfry . There is no resolution till now. The return cost of the product is more than the product. Continusely following up with them . The only reply get is "Have Patience". There is no resolution till now and it's more than a month. Request every one never to purchase from pepperfry. They have the worst service and customer care. They are frauds who sends defective pieces

I had ordered furniture's worth INR 16000 approx. On 9th July 2014. One dinning table worth INR 7499 which was about to be shipped on 23rd July 2014 and a wardrobe worth INR INR 7000 on 20th July 2014 which was about to be shipped on 30th July 2014. But till date I havn't received the products and whenever I call the customer care executives they do not have proper information about the whereabouts of the products. Since last 20 days, whenever I call them they inform me that i will receive the products in next 7-10 days but till now I havn't received the products.

On this website I made two orders - when I tried to cancel the orders because I had to adjust my expenses for the month 1) they made me call back 5 times in 2 days to ensure that my order was cancelled 2) they mentioned a 5 % cancellation charges that is not visible anywhere on the website while making the order 3) more charges levied on furniture but no such information put up before hand anywhere My cancellation is still not done and is taking more time Don't make any transactions or do business with this company - they are only out to fleece their users and customers

My name is Murali and my order on pepperfry.com is[protected]. If there is any working brain or a computer at this rotten *le outfit, you can look up the history of the order number. I placed the order for a relaxing & folding chair, as in this picture: http://www.pepperfry.com/olida-relaxing-foldable-chair-1041302.html?pos=11:1 as anybody with a working brain would agree, this is a simple wooden equipment, and does not need more than a week to make. However, for an order placed on 15-July-2014, the website claimed the shipment will happen on 9-Aug-2014, more than 3 weeks. I still agreed, and patiently waited for 9th Aug, with a reminder on 6-Aug-2014. Come 12-Aug-2014, the chair is never shipped. So, I called up the organization and I got a response, " we have already registered your complaint some time back and we need a further 48 hours to find out the status" .I wonder . A chair is either made or not made. life is that simple isn’t it? why do you need 48 hours to find this simple one line answer? Truth is they just don’t check the status . they are just cheating. If you have too much money to lose, think of buying from pepperfry. otherwise just buy from your next door carpenter, whom you can rely on.

Hi, I placed an order on 14th July 2014 on peppefry.com (an online store, good for furniture). I booked the furniture on 8472 rs on credit card EMI scheme . The order was to shipped on 22nd July at Delhi but it din 't happen. I tried to contact my account manager NIshkaam several times on the given number in my mail, unfortunately he never respind my call. After 30 th july I got to know that Nishkaam is not there to serve me for my order enquiry, somebody told me on phone n send me a mail that Arnold will be my account manager n he will be always available to help me ragarding my order . on 8th Aug I got a call from Arnold, that my product has been shipped to Delhi n it will be handed over to third party courier company within next two working days n will be delivered to me by this week( between 30 th july to 08.07.2014 i called pepperfry BPO multiple times, n got response sometimes that product has not been shipped yet or has been shipped ). Today again i called the BPO n got response from Ujjaini that product is at Jodhpur as it is showing in system (I am also able to see the same status on my order status on portal), then also i belived onArnold's previous conversation ( i thought may be in system actual truth is not being updated frequently). Then my call transffered to Kunal, who suggested me to wait for 24 hrs ( which i will definitely do). Note : 1.BPO nos will not be received always by the team to serve or the service team is bit slow or lazy to respond or to work for customers queries. 2.I asked many times to cancel my order n to refund my amount but they ignored n convinced me that product will be delivered .I got convinced becoz need is mine afterall. 3.If the pre sales service is too bad n disappointed then God knows If I get damaged product then how will be my post sales service. 4. now m sure the product is not going to delivered as they successfully created mess . Dear all customers, do not concentrate on reviews ( may be the business team has created their reviews in themselves to make reputation in market ). Many online shopping sites are doing successfull business in market, I have never face this type of situation ever. I placed for urgent need ( on marriage purpose), ab to shadi ho jayegi 2 din me ...furniture ek to apne paise me kharido yahan physical existing shop se ...or pepperfry me v paisa latak gaya + furniture v deliver nahi hua :( tooo bad n time wasting ... Jitna ka discount mila tha utne ka phone bill me add ho gaya ( as the BPO team use to keep me on hold for long time most of the time ) Regards,

I have placed an order[protected] in Pepperfry on 29/06/2014 for Housefull Lexus Storage Cabinet in Black Oak Finish. The expected date of delivery was 15/07/2014. But I did not even hear from them till 24/07/2014. So I called their customer service and inquired about it. They told me that they have registered a complaint in favour of me. Then again complete silence from their part till 01/08/2014. Then again I called their customer service and they told me that the item is in their Bangalore warehouse and they need form 16 and my id proof to deliver it. They did not conveyed that message till I called them. I have sent the required forms on 01/08/2014 and the customer care executive acknowledged the receipt of the same. Then also no intimation from them till today, 11/08/2014, 44 day after order date. So I called them again. When I asked about the fate of the package, they told me that it is still in their Bangalore warehouse..!! He also told me that I have not sent the required documents yet. When I pointed out that I got the acknowledgement of the receipt, he suddenly changed the reason and told me that it will be sent to my address soon. As I was totally fed up with their customer service, I asked for order cancellation and refund. But they wont do that also..!! This was my first dealing with Pepperfry and I dont want to make any dealings with them in future... Horrible Customer support and I am very very disappointed by their irresponsible dealings.

this is muthuvasagan, recently i bought LPG Gas Cylinder trolley with 4 lockable wheelsstainless steel Qualitythis is my order number #[protected] and u gave me the Shipping tracking detailsi checked with AWB No EH[protected]IN . in the tracking page i got NO RECORD FOUND response. please let me know when it will be delivered to my address. i send lot of mails to customercare not yet get any response from pepperfry team. this is my contact number :[protected]

Dear Sirs,

I ordered for a Shelly book self to PEPPERFRY.COM, Plot No.6, Udaynagar, Jodhpur: 342001but received a box loose pieces of wood. My order # is[protected]

They displayed the complete book shelf on website but now refuse to send fitter to assemble these pieces.

I can't find any fitter here.

Big Bazaar and Home Town always send their fitter to assemble the furniture.

Let them do their job quickly.


S.K.Banerjee, Kolkata

They Never dispatch items on committed date and the customer care will try to teach new mathematics. I ordered 2 items from pepperfry[protected] and[protected], The delivery time was 3-5 days from the day of shipment. Still haven’t received my order, it’s been more than 10 working days. They have a tie up with Safe express to deliver stuff. Safe express has horrible reputation in delivering package on time. Really tired of chasing Pepperfry Customer care and the Courier company Safexpress. Horrible shopping experience ever. Pepperfry Customer care will only listen to your complain but no action. They are arrogant and BIG lier. My kind request to fellow customers “buying items here is not worthy " and you have to spend many bucks for customer care calls, sometimes calling charges will be more than ordered item [ like me]. I strongly suggest it is not at all a best site for online shopping.