Pepperfry Complaints & Reviews

I placed order on 17th June, 2014. We have not received the Item till date. I don't have words to describe how bad the service is and the customer support team is. Every day some one picks the call and asks for 2 days time and this is still continuing.No.1 Cheaters online. Please stay away from Pepperfry.com and save your money....

This is regarding order No ORDER #[protected] Complaint # 00590733. Order received a month ago which was a defective piece. Complained the same with pepperfry . There is no resolution till now. The return cost of the product is more than the product. Continusely following up with them . The only reply get is "Have Patience". There is no resolution till now and it's more than a month. Request every one never to purchase from pepperfry. They...

I had ordered furniture's worth INR 16000 approx. On 9th July 2014. One dinning table worth INR 7499 which was about to be shipped on 23rd July 2014 and a wardrobe worth INR INR 7000 on 20th July 2014 which was about to be shipped on 30th July 2014. But till date I havn't received the products and whenever I call the customer care executives they do not have proper information about the whereabouts of the products. Since last 20...

On this website I made two orders - when I tried to cancel the orders because I had to adjust my expenses for the month 1) they made me call back 5 times in 2 days to ensure that my order was cancelled 2) they mentioned a 5 % cancellation charges that is not visible anywhere on the website while making the order 3) more charges levied on furniture but no such information put up before hand anywhere My cancellation is still not done...

My name is Murali and my order on pepperfry.com is[protected]. If there is any working brain or a computer at this rotten *le outfit, you can look up the history of the order number. I placed the order for a relaxing & folding chair, as in this picture: http://www.pepperfry.com/olida-relaxing-foldable-chair-1041302.html?pos=11:1 as anybody with a working brain would agree, this is a simple wooden equipment, and does not need more...

Hi, I placed an order on 14th July 2014 on peppefry.com (an online store, good for furniture). I booked the furniture on 8472 rs on credit card EMI scheme . The order was to shipped on 22nd July at Delhi but it din 't happen. I tried to contact my account manager NIshkaam several times on the given number in my mail, unfortunately he never respind my call. After 30 th july I got to know that Nishkaam is not there to serve...

I have placed an order[protected] in Pepperfry on 29/06/2014 for Housefull Lexus Storage Cabinet in Black Oak Finish. The expected date of delivery was 15/07/2014. But I did not even hear from them till 24/07/2014. So I called their customer service and inquired about it. They told me that they have registered a complaint in favour of me. Then again complete silence from their part till 01/08/2014. Then again I called their customer service...

this is muthuvasagan, recently i bought LPG Gas Cylinder trolley with 4 lockable wheelsstainless steel Qualitythis is my order number #[protected] and u gave me the Shipping tracking detailsi checked with AWB No EH[protected]IN . in the tracking page i got NO RECORD FOUND response. please let me know when it will be delivered to my address. i send lot of mails to customercare not yet get any response from pepperfry team. this is my contact...

Dear Sirs,

I ordered for a Shelly book self to PEPPERFRY.COM, Plot No.6, Udaynagar, Jodhpur: 342001but received a box loose pieces of wood. My order # is[protected]

They displayed the complete book shelf on website but now refuse to send fitter to assemble these pieces.

I can't find any fitter here.

Big Bazaar and Home Town always send their fitter to assemble the furniture.br...

They Never dispatch items on committed date and the customer care will try to teach new mathematics. I ordered 2 items from pepperfry[protected] and[protected], The delivery time was 3-5 days from the day of shipment. Still haven’t received my order, it’s been more than 10 working days. They have a tie up with Safe express to deliver stuff. Safe express has horrible reputation in delivering package on time. Really tired of chasing...

I have ordered a table worth of 5K from them, and after collecting money (no Cash on delivery) they are asking me to wait for 20 days for shipment (delivery will take another 5-7 days). Same product is available with other players with 2-3 days delivery. Called the customer care they are giving reasons which cant believe. So I asked for cancellation, and they are telling that 1K is the charge. Its around 20% of the product. You see one product...

I have placed an order of Bean Bag vide order no.[protected]
on 25
th June 2014 for Goa destination. On 28th June 2014,
I have got a call from Sanquelim post office asking to collect the parcel. When
I said I have ordered online to Peppefry and it was free delivery to doorstep
so it should come to my doorstep, why should I come to collect the parcel then
Post man said its too big so he will not come...

I had placed an order of Wardrobe on June 3 of Housefull Malvern 2 Door Wardrobe in Black Oak Finish . The order was delivered on 19th June .
Order Id #[protected]. Now, I would share the ordeal :

1. Continuous followup for the order dispatch .
2. The order of wardrobe came like sheets of packed plywoods (Wardrobe in sheets of plywood !!!)
3. I asked the delivery person that who would assemble it, he said...

Ordered a sofa bed, dining table, king size bed and a mattress. All messed up deliveries with bed broken in two parts and chipped from all sides. The packing was so poor that my 5 year old kid can punch his way through and make the bed break. Mattress was of a smaller size and apparently i was told to wait for 15 days before the new mattress arrived. The dining table had a 3 screw missing hence, their carpentar waited for their vendors to...

i was order on[protected] of a queen size bed for my sister marriage Order Number was[protected]. Her marriage was on 28 may 14. Pepperfry was confirm me that they will shipped that item before 28 april i was also pay 13761 on booking date... But today is 3 june till know i am not recived my bed...I am always in regular touch with customer care the are always give me time that they will resolve that issue within 24-48 hours. God knows when...

We ordered a sofa online from pepper fry and while booking it said delivery in 2 weeks. In the mean time we kept calling the relationship manager Alston, and he remained out of office all through. Now, its been another week and the sofa is still untraceable and the customer support is asking us to wait for another 10 days. Horrible experience, even after paying the full amount to these people. They only market discounts, but don't market...

iordering have ordered rajputana sofa set on 16/4/14 worth of rs20, 000 with order no[protected]. It's been more than one month not any information regarding dispatch of order. Please it is my hard earned money, I want to cancel theoriser and refund of money...

I have ordered the bunk-bed vide the order no:[protected] dated 24.04.2014 through online shopping with Pepperfry, but still (21.05.2014) the item was not shipped to me.I have communicated to customer care centre of Pepperfry via phone and Email there is no proper response to ship the item....

Dear Pepperfry Team,
I would prefer to provide feedback through mail rather than fill up your survey. This will give you a better opportunity to assess your own performance.
I have ordered three items so far from you. My comments are as provided below:

ORDER #[protected]

SKU(s)
Item
Qty
Unit Price
Shipped By
Total Price
HC1118802-P-OD1938
Marvel...

I face very bad experience with Pepperfry team. They are not professional and prompt to help. I contacted many times in last 6 days to update my shipping details and to follow-up with courier company but they failed to do the needful and product dispatched to wrong location. However to resolve the issue I also contacted courier company to update the details and they raised complaint in their system. Due to Pepperfry team's unresponsiveness...