Pepperfry Complaints & Reviews

Previous Complaint - Your query has been successfully received by Pepperfry.com: [00645178] Below is the content of the complaint, but unanswered Fw: Three problems and no reply for even one (EC[protected]EC[protected]EC[protected]EC[protected]EC[protected]EC[protected]E...⇄ There is long chain running for over 3 months approximately but there has been no resolution about 2 products from the same order #[protected]. Notice below the Subject of the mails that was sent last by me, it has number of System References. ''Fw: Three problems and no reply for even one (EC[protected]EC[protected]EC[protected]EC[protected]EC[protected]EC[protected]E...⇄ Currently, there are 2 outstanding concerns, 1. IQ Jigsaw Designer Lamp - How to change the lamp when it is necessary 2. Mirror Wall Clock - Refund has not yet reached my account, the product was broken when delivered

I had ordered Storm Luxury Chair(Set of 2). I have been delivered only one chair till now. I have been following with the customer care for the past 15 days and their only response I get " I would like to inform you that our team is working on it." How many days would they need to deliver one chair ?????????????? This is ridicculus and very bad customer service.

There was a GoSF offer and i had ordered a bean bag . Order number[protected]. Got it for discount. It has been 15 days and they did not deliver. I paid for it before 15 days. I did not get a bean bag and waited 15 days since i thought thheyll deliver. They didnt. They sent a mail saying it will be delayed on 17th. I still waited. Today they send a mail that it has been cancelled by them. Who the hell are they to cancel it. They are misusing my funds for 15 days without proper communication and refunding after 15 days. Saying it is out of stock! Now i cant get GOSF back nor can i get the value of my money for these 15 days! If it was out of atock they should have told me before 15 days when i tried to order and should not have got my money.

I've placed an Order #:[protected] on good discount on a side table. I think it is a fake order and fake tracking id numbers provided. The tracking history shows it was attempted multiple delivery to my address- how funny. Do not know whose door he was knocking and neither got a call from the courier guys. Now the shipment has been returned stating unable to reach me. I do not live in Antartica that I cannot be reached. Same behaviour I've seen with the Snapdeal when especially you have ordered with good discounts, they disguise as if they call back the product after some failed delivery. Sounds like a fake business startegy and they cannot provide a replacement. What a DRAMA!!!

We had order a set of Padmini juicer on the 8th of Dec and it was mentioned to be delivered on the 11th. Ofcourse it never came and the tracking code was invalid..upon calling the customer care .. after the 5th call they realized it was an invalid code ( wonder why they didn't realize during prevous 4 calls). 5 days ago I received a mail saying thr goods would be delivered within 48 hrs and just on that morning I received a msg from red express I would receive the product on that day itself . Then 2 days ago some girl from pepperfry called asking if we've received the product. Based on the tracking site.. The product reached the last port on 17th and till NOW we still have not received the product. We decided nt to wait and re-ordered from Shopclues.com and we received it today.. within 3 days . I must say snapdeals ..flipkart..myntra.. and shopclues are realistic and better.. They mention 5 -7 days of delivery and delivers it earlier..nt like pepperfry.. 2 days delivery and it's been almost 2 weeks still no news. Thanks Pepperfry for the pathetic service.

I ordered wooden wall shelves from Pepperfry Few days back. First the color I selected was totally different to what I ordered. I found that wooden shelves to be broken from different sides, the wood is of pathetic quality, the shelves are not completely painted and it has rough patches. The main issues is the pits made for the nails to hang on the mall does not make it hang properly or completely to the wall. It always falls downwards. Awful experience with them. Then I raised this complain twice to consumer help line members .they always assure me that they would get back to me and refund the cash. They actually have not got back to me for the same. I need my cash back.

I have placed an order on 14th November 2014 of a small shoe rack. I haven't received the item yet. I tried to do followup several times about this and no update. Frustrated, I tried to cancel my order. I placed the cancellation request on 8th Dec 2014 and did a follow up on 14th Dec. Now on 14th Dec 2014 I'm getting a confirmatiom from there call centre that the cancellation request has been placed and I may get my refund in another 7-8 days. Going by the experience till date, I have no belief that I'll get my money in even 10 days. I'm pretty sure that I'm not going to visit this website again and will surely ensure that none of my family or friends do as well. There service is pathetic and surely needs someone to help me to get my money back.

Merchant : www.pepperfry.com Order no:[protected] return request ID 00654155 Item details when I placed order: Brand: HeveaPac Dimensions: 23 H x 31 W x 16 D Assembly: Carpenter Assembly Primary Material: Engineered Wood Room Type: Living Room Sku: FN1193774-Z-WH5046 I have canceled my order on 10-Nov-14 and still I didn't get my money back. Every I contact them the same replay I am facing "Your order is accepted for conciliation with in 2 days you will receive your money". Even I have escalated to there senior managers. As on today more than 20days passed and I am not sure how many 2 days I have to wait. My actual compliant (on 10-Nov-14): I have received my order[protected]. I would like to return it. I have attached photos of the product. Reason: Very bad quality. Made of plastic (legs and other supporting parts). It is not mentioned in the product description in web site.I am not at all satisfied. Last response I received from them, Dear Malleswara Rao, Please accept our sincere apologies for this less than satisfactory experience. We assure you that we’ll get back to you with a resolution at the earliest. Truly appreciate your understanding. Summary of your Case Details: Order Id:[protected] Description: I have cancled order[protected] and request id 00643438 on 10th of Nov and today 28th. 18 days passed but issue not yet resolved. Every time I contacted I am hearing that with in 2day issue will be resolved, I am not sure how many 2days I have to wait. Regards, Senior Management www.pepperfry.com

I have canceled my order[protected] on 10-Nov-14, request ID 00654155. Every time I contact them they are saying your money will be returned with in 2 days but more than 20days passed. Even I have escalated to their high management but of no use. Kindly do needful. Merchant : www.pepperfry.com, Order no:[protected], Item description :FN1193774-Z-WH5046 (Entertainment Table in Black Oak Finish by HeveaPac) Order description on Perpperfry website (when I bought): Brand: HeveaPac Dimensions: 23 H x 31 W x 16 D Assembly: Carpenter Assembly Primary Material: Engineered Wood Room Type: Living Room Sku: FN1193774-Z-WH5046 My return request[protected] description: I have received my order[protected]. I would like to return it. I have attached photos of the product. Reason: Very bad quality. Made of plastic (legs and other supporting parts). It is not mentioned in the product description in web site.I am not at all satisfied. The latest response from Pepperfry senior manager on Nov 30: Dear Malleswara Rao, Please accept our sincere apologies for this less than satisfactory experience. We assure you that we’ll get back to you with a resolution at the earliest. Truly appreciate your understanding. Summary of your Case Details: Order Id:[protected] Description: I have cancled order[protected] and request id 00643438 on 10th of Nov and today 28th. 18 days passed but issue not yet resolved. Every time I contacted I am hearing that with in 2day issue will be resolved, I am not sure how many 2days I have to wait. Regards, Senior Management www.pepperfry.com

This roti maker is advertised on pepperfry site as mrp 5699 when i received the roti maker the mrp on the box is 2450 there is no model no. No serial no. No date of manufacture there are 3 customer support phone numbers for this item on pepperfry site i called the first number [protected] and spoke to a man called vinod he blamed pepperfry for the wrong mrp he told me to email him at [protected]@live.com which i did and now many days have passed and i have heard nothing back from him the roti maker is dangerous the lid does not go back far enough when opened and comes crashing down if you get your hand caught you will get 3rd degree burns i told pepperfry and vinod at avs ent. About this but they just dismissed my concerns i cannot let anyone in my family use this item because of the danger of the very hot lid crashing down on their hand not only am i accusing someone of false advertising but also faulty dangerous product i think pepperfry should be avoided at all cost stick to reputable company like amazon where you can give an honest review of their products on their site itself - unlike pepperfry !!! Buyer beware !!!

Pepperfry took my money on 7th november now it is december 2 and it has not been shipped according to my pepperfry manager deep punjabi
I was given a false blue dart awb number which i tracked - when it arrived yesterday it was a pink blouse that i did not order not my rs 18000+ sofa set
Deep tells me it will come in 1 week from now but i do not believe him
My order no.[protected] the blue dart tracking no. [protected]
I also ordered a floor mat with the sofa set deep emailed me today that i am not getting the mat and he will refund the money
How can you have someone's money for a month and then tell them you are not getting your mat? In that case what about the sofa set - how am i supposed to believe anything you tell me !!!
Please get your act together and do your job in an honest manner

These people should not be in business They have had my money (nearly Rs 19000) for 1 month and I am unable to track my sofa set Yesterday when I had tracked the AWB number they gave me with Blue Dart courier I thought it was finally arriving - instead A PINK BLOUSE TURNED UP NOT MY SOFA SET!!! I have never even ordered a pink blouse!!! To say I hate these people would be an understatement Their 'CHAT' people are the worst Totally evasive, time wasters, never give answers or even bother to read your questions - a total fraud company I also made the mistake of ordering a roti maker from them That turned up but is no good Their website says the MRP is Rs 5699 so makes you think you are getting a quality item but on the box the MRP is Rs 2450 This is false advertising at its worst The roti maker has no model no. no serial no. no date of manufacture When you try to use this thing the lid does not go back far enough and it falls down with a bang - look out if your hand is in the way you will get 3rd degree burns Consequently I cannot let anyone in my family use it as it is so dangerous In otherwise a crap item I rang and emailed both Pepperfy and the sending company of this item ([protected]@live.com) and got no satisfactory solution Pepperfy just dismissed me and avs did not even answer So buyer beware with these people I will certainly NEVER use them again I am thinking now this sofa set I ordered, if it ever turns up, is going to be a horrible thing probably damaged for being so long on the road, and probably nothing like the description on their site I say this because I think Pepperfy has no morals they are only interested in getting your money and doing nothing to help you only many many untruthful stories Especially do not order anything the people of Kerala as they do not warn you about Form 16 until you have waited a month for your goods They cannot send without this form which you have to print out, fill out, sign, then scan and send backk to them along with you Govt. approved photo id Nowhere on their site do they tell you about this little matter which is a big matter if you dont have a printer and scanner and the knowledge to do same No no for me its a big thumbs down to these people who only get your money then leave you with a big headache wondering if you will ever get your goods Notice on their website their is nowhere to leave reviews so you cannot let anyone know of the quality of goods or service Stick to Amazon my friends who are far more transparent and avoid Pepper crap like the plague they are

I have done my order on[protected] for a dining table with chair, they committed to deliver the product on or before[protected]. Its 11 days (21 days over after order placed) over after the committed delivery date. The Pepperfry customer care team is not able to track the issue or track the product, (I am not understanding, then why such a team is working as Customer care). My account manager is Mr Irfan, as I am very lucky that, I got a chance to have word with Irfan regarding my product. All the other occasion I got an automated replay or executives replay that, Irfan is busy, he will call back tomorrow!. But it never happened except November 19. On November 19th Mr Irfan committed that the product will be delivered within 4 days. Today Sixth day no updation from Pepperfry or Irfan. I called again to customer care, the executive replayed he don't know the status, Mr. Irfan will call back TOMORROW!!!

ORDER #[protected]. I have booked the order on 17th Nov 2014 and as per confirmation mail, the products should deliver on/before 24th Nov 2014. But still now (As on 25th nov 2014) the order is not delivered to me, I sent lot mails to "Pepperfry" customer care and everyone gave false/fake commitments. I sent so mails and chat with Pepperfry, but no use. I really feed-up with "Pepperfry", this site is not professional and this was my last buy. Please let me know how to book case on this, then e-commerce people will understand the business. I have all the mails and conversations.

Order number:[protected] Pathetic service, I did not expect this from one of leading home store. I have ordered a simple stool on the 21st October 2014. I dont see a reason why it would take such a long time to deliver, even if it is made to order. Supply chain is one of the key aspects to any online shopping and currently my product shows as yet to be shipped. This is really frustrating for the customer. I have called support line multiple times but there is only assurance and no action. I was not even informed that my product will be delayed. This is probably my last buy on pepperfry, I will also recommend my friends and relatives not to order from website. Horrible is not the word!!!

order no:[protected]. Twice there was a call about delivery and no delivery was made. The officer in charge Fiona was unhelpful when contacted. I wrote three emails and called about 5 times. There was no explanation. Fiona kept saying that the item was on top of the delivery list but couldnt explain why delivery was not made and could not give any assurance about when the delivery would be made. Refund has not been made. Really the kind of experience that makes you think twice about such online ventures.

Hi, We had ordered for a coffee table (order no:[protected], dt: 13th Oct'14) & a wall decor piece (order no:[protected], dt: 21st Oct'14). Both were supposed to be delivered by 31st Oct but till date despite numerous follow ups they are not delivering. Pepperfry services are completely pathetic & out of place. The issue is I have already paid & being harassed with no updates from their end.

I had ordered a product on the 16th of oct. Its the 11th of nov today. My product has still not been delivered. When i send a mail to the customer care, they always have a standard reply, that the matter would be escalated, but it never happens. When i call customer care, they say just wait for 2 more days. 1st the reason was that the order was procured late from the vendor and now the reason is due to diwali they have a backlog!

I have been calling them almost evry 2 days, but they have a different reason evrytime. Which co takes more than a month to deliver a order?

False commitments-false claims- worst experience- no proper assistance from customer care. Made a blunder ordering from pepperfry, wont repeat again ever.!Strong text

Hii. My order id is[protected] placed an order dated 12 oct'14. I have rec'd my product on 31 Oct. And the product was defective that is why i returned the product to the same delivery boy. Now i am doing follow up from 31 Oct to refund my money asap. I even dont remember how many time i did mail i did calls no one is replying neither on mails nor on calls. See this is service what they are giving to us. Poor poor company poor service !!! This same situation i am facing second time . Pepperfry is just disgusting I suggest do not trust and do not place any order from this site.

I had ordered a 3-door wardrobe (Order #[protected] on 6th Oct '14. I placed the order after confirming from the website that the product was available. But, after 2 days, Pepperfry cancelled my order due to product unavailability with my money refunded after another 3 days. In the meantime, my account manager at Pepperfry suggested me to order a different wardrobe, this time only guaranteeing a successful and hassle free delivery and promising a compensation (in terms of discount) in they failed to fulfill the order again. As suggested, I ordered another 3-door wardrobe (Order #[protected] on Oct 8th. After a delay, they delivered that product on Nov 3rd and a carpenter was sent on Nov 5th. Pepperfry's carpenter opened the package and found one item/part missing and another defective (wrong drills and groves). I immediately informed Pepperfry and requested them (on Nov 5ht) to resend the missing and defective items (item 4 and 28). Pepperfry agreed to send the missing and defective items that day but did not acknowledge that on any written communication. I reached out to them 2 days later (on Nov 7th, today), asking for an update. They blankly asked me to return the product and said that they will refund my money back. I am yet to receive the refund or confirmation on the return status. I'm shocked that they have taken least care in ensuring order fulfillment. Pepperfry's customer care people have been reckless in addressing customer problems. I have paid the money during the order (a month ago) only to find that it was for nothing and that gives me a opinion that Pepperfry is a bogus and a fraudulent website.