Pepperfry Complaints & Reviews

I order product from pepperfry 1 month back - still not received. In the mean time there have been atleast 100 emails/call sent to pepperfry and there delivery partner bluedart - no one ever cared to inform me that my product will be delayed for some reason. I always got one answer - wait for 2-3 days, we assure you your complaint has been taken care of- WTF. At the end of 30 days i see update on bluedart website that my zip was incorrect...

We ordered a bunch of very expensive furniture from pepperfry. We have been waiting all week now for them to deliver our stuff. They keep telling us it will come in the evening and so far no luck. Today the help desk (lady called Suchitra) accused me of lying and hung up on me. NEVER shopping at this website again....

I ordered 2 LED thread Bulbs from PEPPERFRY.COM, order number =[protected] on 8th October 2014. But till date I had not received the item. on calling the customer support they are unable to fulfill my request. The courier via which they sent my ordered item as per them is- [protected](shree tirupati couriers). On tracking this AWB number from their website, the AWB number provided doesn't exists. I contacted the customer care service of PEPPERFRY.com...

Order No.[protected], order placed 12th October 2014 Item: Nilkamal Corner Cabinet - 2 Door Maroon ColorSKU: BB1200466-S-PM2370 During order, Pepperfry committed to deliver this in 2 to 3 days Till date I have not received this order While I had escalated, always there is a reply saying, this will be resolved on 2 days. Quality of service is really disappointing...

My order number is[protected]. Pepperfry was supposed to ship the item by 28th Oct, 2014. As nothing happened by that time, and since I didn't receive any communication from Pepperfry, I called their customer care number. Agent said he will raise a complaint, and they will contact me with in 48 hours (!!!). I requested him to connect me to the supervisor, and he refused to do that. He said a supervisor will call me with in 48 hours (!!!)....

I ordered an Electric Iro from Pepperfry after comparing the rates from other websites.I ahad never earlier used pepperfry.com but sinve they were giving a deal with the cheapest price for same product as compared to other websites. Before the delivery date of the order, I got a mail from pepperfry that the order has been cancelled and a refund is processed.I was disappointed because I was expecting the product and did not buy it locally.anyways...

I had ordered a ladder on 11th October by paying Rs 1858.00 against order number #[protected]. However the item has not been delivered as yet. The customer care is saying it to be a logistic issue but unable to provide me any date for delivery of the item. The tracking number as provided by the company which is AWB No. :[protected] shows to be invalid on the website of Gati the logistic company. Subsequent inquiries with the Pepperfry customer...

Dear All, I have placed a order of Home Taylor black wall shelf order id[protected] in 7th oct /14 and have paid through net banking. i have called the call centre twice but they are unable to give me any proper feedback.Till now i have not received any confirmation from their site. They are wasting my money and time.Please suggest me . Thanks, Anshuman Hazarika...

Hii I have placed an order (Surya Gas) dated 16 Oct -14. order id is[protected] . I paid at the same time. Expected delivery date was 21 Oct-14. As of now i dint get any product. I do not remember how many times i called to pepperfry customer care.. People are least bother about this concern they were like ma'am we are working over this etc etc. I just dont get this what the hell they are working on it. It just a simple product delivery...

I am writing in regards to my Order[protected]. I placed my order on 13 Oct 2014 and it was to be delivered on 22 Oct 2014. I got a confirmation email from my Account manager that it has been shipped on 14 Oct and will be delivered positively by 22 Oct 2014. But till date I have not received the same or any information that where is my product. I have contacted customer care number of times and same reply if given every time that it...

I must say, pepperfry has very bad customer service. My first experience has been the worst, will communicate this to all those my near ones who are about to order from this so called online platform. I want my money back, keep your product with you only, have you ever seen any online platform taking so long delivery time. My order no fyi[protected]....

I had ordered a product from PepperFry and the payment was made. The product is not delivered yet. The order was done in August 2nd week. I tried contacting them, but their response was disappointing. Their customer service is pathetic. I had requested for cancellation on sep 14 and they haven't responded yet. Order number is[protected] I recommend every one not to use this brand....

I have ordered for product on 24/08/2014. I have received SMS informing the order is shipped on 25/08/2014 through Fedex. During 1st week of Sep 2014 I have called their office and discussed with their representative and informed the parcel has not yet reached. Subsequently I have started viewing the trackin in Fedex and it is in Cochin for more than one week. Pepperfry neither have checked or taken pain to check whether...

I have ordered one chair from pepperfry and I requested to cancel the same, I had given the request for the cancellation after 1hr of ordering but then also the item was delivered to me after 7 days but i rejected the item but then they again send me the same chair saying i told him to send the chair urgently, after that I understood that pepperfry is the big lier company, and till now they haven't refunded my money, and I hear that they...

Order#[protected] and pepperfry complaint no. 00613156. Over the days I have spoken to innumerable customer service executives with well accented voices and who speak proper english. But am not impressed; for the simple reason that they hadn't been able to give me the real time status of the product (a bok rack) I ordered and falsely promised me to have their seniors call me to give me the real picture. But alas! that's a marketing gimmick...

I placed an order for a shoe rack. On website they mentioned 4 to 5 days time. Post speaking to their customer service i came to know that they misguide their customers by mentioning shipment days instead of delivery time on their website. Someone ask them y would a customer be bothered for THEIR shipment time????? we will only be bothered with delivery time !!! they CHEAT you and dont even bother to call and inform that they will take...

I am not being informed about the delay delivary regarding my order while i called to the customer care they not even given me right information and also they have lack of info about my order. Today i had chat with a customer care and came to know that my order will be delay.

Unexpected service from pepperfry which i chose it because of google advise me that this site is the best in india to get online furniture. But now not...

Order#[protected] from PepperFry. Order two items.. their website showed a Saturday delivery and hence gave my home address. They came three days later on a Tuesday after 11 AM when I was in office. I asked them to come before 11 AM the next day. Nobody came for the next 3 days. Then came the long weekend. All three days - Friday, Saturday, Sunday - I was at home. They came on Sunday and did the partial delivery. That is they delivered only...

Pepperfry the most pathetic and non serious non committed website ever.I had ordered a table on 5th august 2014 and today is 02 sep 2014, havnt received yet.Despited numerous complaints and ample mails i got a call on 17 august from the ceo team that the product for sure would be delivered in a day or two.Then on the committed day i get a call "mam truck left without your product".What a joke guys...But no delivery.

Then...

I had ordered a bed worth 12000 rs . There was no manual available to assemble the same.After regular followups there is no help provided . Irfan is supposedly the account manager and he is so busy that he cannot call. Such pathetic services.TOTAL DISSAPPOINTMENT...