Pepperfry Complaints & Reviews

Order #[protected]AK1274844-S-PM7100. I have ordered a 3 Burner Gas Stove and they delivered it only on April 23, 2015 but as per their records they are claiming that they delivered it on April 16, 2015 itself. The Switches of the Gas Stove started to Melt within 20 days of installation. When I contacted them they said the complaint was raised only after 30 days so they cannot refund any amount. When I asked for the Vendor Contact details to check for Guarantee / Warranty they have provided a mobile # which is always Switched Off. I raised this concern and followed up with them for more than a month to find out alternate contact details of the vendor. They have even asked me to send the photocopy of the product. After a months time, they came up with their same old response as it is one odd case and they cannot help to get refund as the complaint was registered only after 30 days. Again they have provided the same contact # of the Vendor and closed the complaint as Resolved. How can they allow a Vendor to sell products in their website without having proper contact details?? Are they not worried about their credibility? At the end of the day consumer buy a product based on his trust over pepperfry. These king of acts will actually spoil the trust.

Date of the incident - 24-jun-2015 Retail Invoice Aggarwalstores TIN/VAT/CST:Applied for Invoice No: 66293 Invoice Date: Jun-21-2015 Order No:[protected]KD1113633-S-PM3024 Item ID - KD1113633-S-PM3024 Product Name- Tupperware 4 pcs Goodie Box Set 1 Price - 839.00 839.00 Mode of Payment: Pre-Paid TOTAL (Inclusive of all taxes) 839.00 I placed an order to buy tupperware boxes. But due to the big size, I wanted to return this product.Through online, when I checked, in the reason of return, there was option, placed by mistake. When I contacted customer care people, they were saying they cant take these products as there is no damage. These people have launched fake site which has filter option, but will never work. Though in the return policy, it is written you can return if you place by by mistake, their website will not allow to process 'SUBMIT RETURN REQUEST'. They will force you to call but they will never take those products. Please assist me in returning these products.

Order no[protected], the mintwud queen sized bed has been delivered on 20th june and till today ie 23rd june noone has turned up yet after making repeated calls and the people receiving the calls would keep the call kn hold for 10-15 minutes and make us wait. There are two more products yet to be delivered and with this kind of poor service, our last.

Pepperfry is doing pure foul - cheating and charging customers if they do not like furniture. .

If you order from pepperfry and you do not like furniture or any item because the put fascinating pics but quality of furniture is bad - they will charge 20% of item cost in return. .
I found this very embarrassing and shameful act, so sharing it as a complaint / blog, , ,

Never buy from pepperfry. . They are cheaters

Hai we had bought a chimney in peppery fry we had received the delivery on June 3 the order no is:[protected]. I had called the pepper fry site for 2 times and confirmed for fixing tha product. But no response up to now. Inform us will u come nd fix the product or not..

I HAVE BOOKED THE PRODUCT FROM PEPPERFRY ON 22 MAY 15. ORDER NO.[protected] TILL TO DATE I HAVE NOT YET RECEIVED MY PRODUCT. EVEN AFTER CALLING THE CUSTOMER CARE THE ANSWER I GET IT OUR LOGISTICS TEAM IS GETTING IT DELIVERED. WORST SERVICE I HAVE SEEN FROM PEPPERFRY. NEVER GO FOR PURCHASE FROM PEPPERFRY... I HAVE SEPNT MORE MONEY AND TIME IN CONATCTING AND GETTING DELIVERY FROM PEPPERFRY NEVER BUY FROM PEPPERFRY...

Dear Pepperfry, I had placed an order (Order ID:[protected] on 16th May 2015 and it was supposed to be shipped on 4th June and delivered on or before 15th June. While buying the product, we informed the Customer executive who was with us on the call to get ordered completed that this Bed needs to be delivered on time as we are expecting guest who has gone through the Hip replacement and she ensured that the product will be delivered within the time frame. Surprisingly got a mail from Customer care on 4th June, that the Bed will be delayed by 7 Days. After waiting for the 7th Day call the customer support on 10th June-15 to check the status. I was informed that there is no update on the procurement and no time line can be provided. I feel it’s a habit of Pepperfry not to deliver product on time and cancel it at the last minute. We have faced the similar issue with the other product we indented to purchase. I strongly condemn this kind of irresponsible behavior from Pepperfry and suggest that the order needs to be Processed ASAP and update related to to be provided. If this issue is not resolved as per my satisfaction, I will be forced to used the legal route and send my complaint to Consumer Court.

I HAVE BOOKED THE PRODUCT THREE TIER DRYING STAND FROM PEPPERFRY ON 22 MAY 15. ORDER NO.[protected] TILL TO DATE I HAVE NOT YET RECEIVED MY PRODUCT. EVEN AFTER CALLING THE CUSTOMER CARE THE ANSWER I GET IT OUR LOGISTICS TEAM IS GETTING IT DELIVERED. WORST SERVICE I HAVE SEEN FROM PEPPERFRY. NEVER GO FOR PURCHASE FROM PEPPERFRY.

Dear team, I ordered for a tupperware containers-4 sets..received the same colors..the image dint show the colors that I recieved.I wouldn't like to have repeated colors of the same containers.. Order number is[protected] Attaching an image of the colors

WOW! Didn't know Pepperfry had page after page complaints lodged. Royally cheating! Here we go - another one: ORDER PENDING SINCE 21 MAY May 28 (4 days ago) to Pepperfry Where is my order of Tu Casa of 21.05.2015 No.[protected] confirmed by you. There has been no updates on this. Here is the detail of payment : 21-May[protected]May-2015) TO TRANSFER INB PayU India [protected]IG0ABHCWI2 TRANSFER TO [protected] STATE BANK OF INDIA O 641.00 This is inefficiency. There is no mail acknowledgement. Some unidentified voice calls up to say "you order has been shipped by express delivery service..." What service!

I had Ordered All Time 3 Pcs Container Set 750ml - Pink of 20 pieces and made a payment online when ordering on 8th May as per the order the products have to be delivered by 19 May, but it was failed to be delivered when contacted the pepper fry they gave just one response that they are trying to reach to their logistics partner and no response from them the only option they give is just cancel the order and refund which was not acceptable as I have no time to go buy the products outside in the market and also this was ordered to give as return gifts for the party being hosted by me when the call gets disconnected due to my mobile or network issue without my confirmation the team is going ahead and cancelling the order rather than solving the issue and delivering the product. this order was been tried to cancel by the Pepper fry team twice without my consent and confirmation Finally I myself contacted the safeexpress where the products was courired through to get an update. When a customer can contact their logistic partner why can their team contact them and get an update. This clearly seems to be case of negligence towards the customer and I demand a compensation from the team for all the inconvinenec caused as I had made multiple calls to them without any luck of the issue being resolved

Hi Everybody, I have ordered a coffee table in the month march'2015, which was suppose to get delivered in the last week of April'15, but they came for delivery today (i.e 16th may'2015). Person who came for delivery unable to fit the glass, also the finishing is pathetic. They were consistently insisted me to keep the product and sign on a delivery slip, which I have refused and returned the product. In between someone called me from Mumbai and told that they will not able to deliver the product and they are processing the refund. After 8-10 days when I called their customer care, they said they doesn't have any clue and product is in transit. Now I want to get refund with interest as I have have taken the product on EMI. Thanks & Regards Debasish Roy Chowdhury [protected]

Hi, Please dont buy from Pepperfry.com, they are simply cheating customer. They will not deliver in time and If you want to cancel the order, they will not allow to cancel. Button will be disabled. From support team no proper response will get. I have booked 3 week back but still not delivered. They used to mention delivery time of 1 month which they used to take as excuse. My Oder details:[protected]AH1264995-S-PM6926 (EC-305333)

Order Id:[protected] Order placed: 5-April-2015 SKU : FM1110147-P-OD2946 I ordered a queen size bed which got delivered on 7-May-2015. After the delivery guys unpacked the package, we realized that the head panel and foot panel are of king size, where as all the remaining part are of queen size. Called customer care and they set up an appointment with carpenter for next day. Ofcourse carpenter could not assemble the bed. But he mentioned that there is a similar case in the same city (~20 kms away) where some body ordered a king size bed and received head and foot panel of queen size. He said that probably the parts got interchanged. Called customer care again, and they said they would arrange to swap the parts. We were assured that this whole mess will be cleared in 3-4 days. Meanwhile we filled formal complaint on the company website (with photographs) After 4 days, when the delivery guys tried to swap the wrong components, they realised that the parts will not fit into our bed. The customer care is no helpful in resolving the issue Is there no value for customer time & patience? We are wasting so much of effort in all the useless follow ups. Really frustrating...

order no:[protected] I have ordered a TV Unit worth 7729 on 6th of April2015 and the last date of delivery of the product is 27th April, but i didn't get the product by the expected delivery date.So i called customer care and waiting for the delivery for 4-5 days.Daily different different customer executive will tell different different story about the deliver.Finally i cancelled the order on 1st May and i got a confirmation e-mail regarding the cancellation of the order(May 3rd) and in that they mentioned that i will be getting the full refund within 7-10 working days.But after 10 days i contact the customer care regarding refund issue and now they are telling that cancellation process started but refund processed has to be initiated and from that i need to wait 7-10 working days.But they are not mentioning anything regarding refund process date. So please help in in this so that i will get my refund soon.

I ordered Chimney with Pepperfry with Order#[protected]AH1295688-S-PM8229, Smoke pipe and its other accessories are missing and despite many reminder nothing has been done and they are asking photographs of deficient item which not possible because we have not received item then how we can supply real image of these items. They are cheat and arrogant, should be stopped for business.

Hello, My name is hardeep Singh i have place an order (order no: #[protected] and paid the maoney upfront after this nobody bother us to entertanis us after many remiders.. please please please dont buy any products from pepperfry this company is fraud.. i am going to lodge a police complaint also i will publish this thing in electronic media & print media so that everyday aware of this... hardeep Singh order no: #[protected] +91-[protected]

hi, On 28th April I have ordered Lock&Lock Easy Storage Freezer Lock Containers from www.pepperfry.com. I have received my order on 4th May, but was very disappointed after seeing it.They gave me Lock and Lock Water Bottle instead of the container. See the attachment. I want to return my product and want my original product that I have ordered. Please let me know how to do this?? I dont want the refund back, instead i want the product replacement. This is complete fault of Pepperfry.

I have ordered shelves from Pepperfry.com more than a month ago. The website said the delivery would take a few weeks and so I thought it would be worth it. But it has been over a month now and now the call to say they are not sure when my order will be delivered or even the status of the shelves. They seemed to be encouraging me to cancel the order but I am concerned they will take months to return the money as well. I have ordered from Urban Ladder and Fab Furnish as well and been really happy with what i got (not top end furniture but for the price i didn't expect that) ... I mistakenly thought Pepperfry would be the same. Pepperfry please process my order or at least be honest enough to say you have no control of your suppliers so you have to cancel it - the reference number for the call is **792648 it is under my wife's name.

I have purchased EAGLE ELECTRIC ROTI MAKER invoice dated on 27-Nov-14. Now the roti maker is not working it is under warranty period (i.e for 12 months). So, Please, help us and make it all right ITEM ID ; AK1001014-S-PM1511 Eagle Roti Maker 27-Nov-14 Invoice No : AVS/11/14/9746 Order No :[protected]AK1001014-S-PM1511 27-Nov-14