Pepperfry Complaints & Reviews

1. This is a complaint against the non delivery of goods against Order Number[protected] KITCHEN QUEEN STORAGE CONTAINER SET -- 58 PIECES.
2. This is after repeated calling the Pepper Fry numbers and speaking to Arpit who kept talking smoothly and finally tells that nothing can be done. Repeated request to speak to the Senior officials in the Company have been replied to as " We will arrange for a call back" which is yet...

I had placed an order for wardrobe against which full amount was paid. To know the status of delivery I had called several times to customer care rather than somebody from pepper fry updating me and let me add the attitude of the representatives was also unacceptable. Finally I have received an uninstalled wadrobe with no way forward for installation. With whom to follow? Is it customers to follow up, write mail, do multiple request call...

We ordered Housefull George book case from Pepperfry on 22nd March 2014 worth Rs 8355. We received the product on 12th April i.e. 20 days after placing the order.
The product description mentioned the product to be made of Engineered wood, but when we received the product, the back was made of very thin cardboard sheet.
We called the customer support on 13th april (within 24hours of receiving the product), but the customer...

I have purchased SKU#AK1001092-S-PM1511 Item#Famous / Flora / Apex All in One Fruits & Vegetable Juicer with order number #[protected] with cost#399. The picture showing it contains steel juice peeler. But, they provided glass peeler inside of juice maker. Which is of less quality & less efficient to extract juice. This will not worth what they are collecting from us. Please take sever action on this company & ban it from marketing....

Sir, Its been 3 months since i am trying hard to get my query resolved. I had purchased an earphone for Rs 1600.The product was good but there was no warranty card in the package. After using that earphone for 2 months, i stated facing issues. It worked correctly on one side but the other side went numb. When i tried to claim my warranty, they are asking for my warranty card. Since i don't have anything except for my product and my e-bill....

Hello.

I have ordered Nakasa Minijet 12 stage water purifier which I paid by Credit Card.

1. While accepting delivery, I could here loose parts noise but outer packaging was proper. I called Customer Support, they advised me to accept the delivery as packaging isnot a problem. If I do'nt accept the product then, I will be charged 5% of the cost. So I accepted the product.

2. After opening...

The Cayenne Classic entertainment unit displayed on the website, only had the main dimensions of the piece - the length X Breadth X height displayed (no dimensions of shelf sizes for gadgets given). When we received the unit we realized that the shelves do not fit a standard size 16 inch DVD player (most DVD players in the market are of this size). We called Pepper Fry to exchange this item for another item that would suit the dimensions...

COMPLAINT NUMBER 00520915 This is regarding order number[protected]. I ordered a 'Springfit Posture Collection DX Gold 6 Inches Bonnel Spring Mattress-King - 75 x 72 x 6' for which the stated MRP was Rs. 18, 544/- on which i used a coupon code BASANT25 which gave me a discount of Rs. 4636, after which the price came to 13, 908. The mattress which I received is the ''Springfit Posture Collection DX' (not GOLD) has a...

I will give no stars if I could for pepper fry. I bought 50, 000 worth furniture from this website. When the item arrived almost 1 month after I ordered, It looked different than online pictures. I contacted their customer service to see what the return policy is. They said they don’t take returns on furniture. I contacted their customer service several times before buying, Nobody mentioned that to me. I did not even see any information...

I have ordered through pepperfry.com for the Picano chair - 2 nos, paying Rs.4300 online on the 20th Jan 2014. My order No. is[protected]. On 30/01/2014, I received the parcel through the Blue Dart Courier service. While I unpacked, I was shocked to see one chair damaged very badly and the other one was also looking quite old & untidy. Immediately I called up Pepperfry Customer care and conveyed the details. The same day I have also...

I booked Cassia Alluring King Size Bed vide above order reference number on 30th Dec, 13 and got it delivered within 24 days i.e. on 23rd Jan, 2014 and I was happy that goods reached me before committed time

When the box was opened for assembly, noticed visible crack on exterior side and various other issues like nuts jumping thread, 3'x6'.5" two-sheets provided was of poor quality, the wood texture and colour...

Hi, I had ordered my product from Pepperfry & it was delivered in broken & damaged condition. It was not at all fit for use so I called up the customer care immediately to lodge a complaint. My complaint was registered & I was asked to mail them the pics of the damaged product at their customer care email id. Upon reviewing those pictures they requested me to courier the product back to their New Delhi store, which I did...

Its very poor company. First time i ordered 2 items from pepperfry and got only 1 item from those. And the item I received was damaged. When I logged complaint to replace the item then pepperfry said we can not replace. They send me form and said to courier us back the item we will refund or keep the item we will give u 100 Rs. Pathetic company what I will do with that 100 Rs. ???? Should I put that 100 rs. on damaged item then item will...

I have ordered Sheesham Wood Slanted Backrest Chair from Order#[protected]. This was a prepaid order, when then chairs were delivered after 3 week delay from scheduled time, there were minor chippings on corners. I raised a complaint and the vendor said m you get them repaired and we will pay back the charges. I got the repairs done but did not claim the charges as it was minor repairs. Later the joints and now the back have started...

I've purchased one set of 6 face towels of company retro pool. The offer at that time was displayed on the website that the product is sold at 82% off i.e. Rs. 79 (MRP displayed was Rs. 445). After getting the product I feel product is nota even worth Rs. 79. I ordered is assuming that if it's MRP is Rs. 445, it must of some good quality and I'm getting a good deal by purchasing it at just Rs. 79. But the product is just similar...

I placed an order of Nilkamal Freedom shoe cabinet on 14 oct 2013 through Pepperfry.com. I made the payment via net banking.I received just a sms with order confirmation no[protected] but they didn't email me the order invoice. Initially pepperfry displayed 24th oct as approx. delivery date which they changed to approx. dispatch date as soon as i made the payment.Anyways i waited till 24th oct but there was no update on the order. Then...

hi,

i have bur one induction cooker from Pepper Fry online shopping on 15th Sep, 2013, .
i have make payment through credit card and after 7 days even i have not received my product.
as many time i call to their customer care, everyone commit me for 3 days.
on 1st october i have registred my case from their customercare who told that i will get status after investigation in 48 hrs.
even after 72...

my order no. is[protected].. it becomes so many days.. but it is not delivered yet.. neither it is reported to me the reason of this... I tried to contact several times to pepperfry but they are not responding... I mailed too but there was no reply... I need a reply.. regarding this issue.. I already paid the amount through debit card.. ABHISHEK cont. no. [protected]...

the worst packing like -spoons had to be taped together following a sheet under each spoon so that they do not scratch, the same applies to bowls which were all single handed pushed into the box directly with no tapes and sheet to protect from scratch.all plates cracked,which means the order was thrown from despatch this is the case of a local courier to cut down on expense ,even when fragile was marked on the pack. .......... worst...

Hi Team,
I bought a Morphy Richards chopper worth Rs.1320 which includes the cash on delivery charge as well in the amount of rs.49 in it. I have received this product a week back and found that my chopper has scratches and mud marks all over along with a disappointing package along with which the blades were blunt. When spoke to the customer service team regarding the same, they were very rude and offered me a compensation of rs.100...