Pepperfry Complaints & Reviews

I had ordered a bed worth 12000 rs . There was no manual available to assemble the same.After regular followups there is no help provided . Irfan is supposedly the account manager and he is so busy that he cannot call. Such pathetic services.TOTAL DISSAPPOINTMENT

I placed order on 17th June, 2014. We have not received the Item till date. I don't have words to describe how bad the service is and the customer support team is. Every day some one picks the call and asks for 2 days time and this is still continuing.No.1 Cheaters online. Please stay away from Pepperfry.com and save your money.

This is regarding order No ORDER #[protected] Complaint # 00590733. Order received a month ago which was a defective piece. Complained the same with pepperfry . There is no resolution till now. The return cost of the product is more than the product. Continusely following up with them . The only reply get is "Have Patience". There is no resolution till now and it's more than a month. Request every one never to purchase from pepperfry. They have the worst service and customer care. They are frauds who sends defective pieces

I had ordered furniture's worth INR 16000 approx. On 9th July 2014. One dinning table worth INR 7499 which was about to be shipped on 23rd July 2014 and a wardrobe worth INR INR 7000 on 20th July 2014 which was about to be shipped on 30th July 2014. But till date I havn't received the products and whenever I call the customer care executives they do not have proper information about the whereabouts of the products. Since last 20 days, whenever I call them they inform me that i will receive the products in next 7-10 days but till now I havn't received the products.

On this website I made two orders - when I tried to cancel the orders because I had to adjust my expenses for the month 1) they made me call back 5 times in 2 days to ensure that my order was cancelled 2) they mentioned a 5 % cancellation charges that is not visible anywhere on the website while making the order 3) more charges levied on furniture but no such information put up before hand anywhere My cancellation is still not done and is taking more time Don't make any transactions or do business with this company - they are only out to fleece their users and customers

My name is Murali and my order on pepperfry.com is[protected]. If there is any working brain or a computer at this rotten *le outfit, you can look up the history of the order number. I placed the order for a relaxing & folding chair, as in this picture: http://www.pepperfry.com/olida-relaxing-foldable-chair-1041302.html?pos=11:1 as anybody with a working brain would agree, this is a simple wooden equipment, and does not need more than a week to make. However, for an order placed on 15-July-2014, the website claimed the shipment will happen on 9-Aug-2014, more than 3 weeks. I still agreed, and patiently waited for 9th Aug, with a reminder on 6-Aug-2014. Come 12-Aug-2014, the chair is never shipped. So, I called up the organization and I got a response, " we have already registered your complaint some time back and we need a further 48 hours to find out the status" .I wonder . A chair is either made or not made. life is that simple isn’t it? why do you need 48 hours to find this simple one line answer? Truth is they just don’t check the status . they are just cheating. If you have too much money to lose, think of buying from pepperfry. otherwise just buy from your next door carpenter, whom you can rely on.

Hi, I placed an order on 14th July 2014 on peppefry.com (an online store, good for furniture). I booked the furniture on 8472 rs on credit card EMI scheme . The order was to shipped on 22nd July at Delhi but it din 't happen. I tried to contact my account manager NIshkaam several times on the given number in my mail, unfortunately he never respind my call. After 30 th july I got to know that Nishkaam is not there to serve me for my order enquiry, somebody told me on phone n send me a mail that Arnold will be my account manager n he will be always available to help me ragarding my order . on 8th Aug I got a call from Arnold, that my product has been shipped to Delhi n it will be handed over to third party courier company within next two working days n will be delivered to me by this week( between 30 th july to 08.07.2014 i called pepperfry BPO multiple times, n got response sometimes that product has not been shipped yet or has been shipped ). Today again i called the BPO n got response from Ujjaini that product is at Jodhpur as it is showing in system (I am also able to see the same status on my order status on portal), then also i belived onArnold's previous conversation ( i thought may be in system actual truth is not being updated frequently). Then my call transffered to Kunal, who suggested me to wait for 24 hrs ( which i will definitely do). Note : 1.BPO nos will not be received always by the team to serve or the service team is bit slow or lazy to respond or to work for customers queries. 2.I asked many times to cancel my order n to refund my amount but they ignored n convinced me that product will be delivered .I got convinced becoz need is mine afterall. 3.If the pre sales service is too bad n disappointed then God knows If I get damaged product then how will be my post sales service. 4. now m sure the product is not going to delivered as they successfully created mess . Dear all customers, do not concentrate on reviews ( may be the business team has created their reviews in themselves to make reputation in market ). Many online shopping sites are doing successfull business in market, I have never face this type of situation ever. I placed for urgent need ( on marriage purpose), ab to shadi ho jayegi 2 din me ...furniture ek to apne paise me kharido yahan physical existing shop se ...or pepperfry me v paisa latak gaya + furniture v deliver nahi hua :( tooo bad n time wasting ... Jitna ka discount mila tha utne ka phone bill me add ho gaya ( as the BPO team use to keep me on hold for long time most of the time ) Regards,

I have placed an order[protected] in Pepperfry on 29/06/2014 for Housefull Lexus Storage Cabinet in Black Oak Finish. The expected date of delivery was 15/07/2014. But I did not even hear from them till 24/07/2014. So I called their customer service and inquired about it. They told me that they have registered a complaint in favour of me. Then again complete silence from their part till 01/08/2014. Then again I called their customer service and they told me that the item is in their Bangalore warehouse and they need form 16 and my id proof to deliver it. They did not conveyed that message till I called them. I have sent the required forms on 01/08/2014 and the customer care executive acknowledged the receipt of the same. Then also no intimation from them till today, 11/08/2014, 44 day after order date. So I called them again. When I asked about the fate of the package, they told me that it is still in their Bangalore warehouse..!! He also told me that I have not sent the required documents yet. When I pointed out that I got the acknowledgement of the receipt, he suddenly changed the reason and told me that it will be sent to my address soon. As I was totally fed up with their customer service, I asked for order cancellation and refund. But they wont do that also..!! This was my first dealing with Pepperfry and I dont want to make any dealings with them in future... Horrible Customer support and I am very very disappointed by their irresponsible dealings.

this is muthuvasagan, recently i bought LPG Gas Cylinder trolley with 4 lockable wheelsstainless steel Qualitythis is my order number #[protected] and u gave me the Shipping tracking detailsi checked with AWB No EH[protected]IN . in the tracking page i got NO RECORD FOUND response. please let me know when it will be delivered to my address. i send lot of mails to customercare not yet get any response from pepperfry team. this is my contact number :[protected]

Dear Sirs,

I ordered for a Shelly book self to PEPPERFRY.COM, Plot No.6, Udaynagar, Jodhpur: 342001but received a box loose pieces of wood. My order # is[protected]

They displayed the complete book shelf on website but now refuse to send fitter to assemble these pieces.

I can't find any fitter here.

Big Bazaar and Home Town always send their fitter to assemble the furniture.

Let them do their job quickly.


S.K.Banerjee, Kolkata

They Never dispatch items on committed date and the customer care will try to teach new mathematics. I ordered 2 items from pepperfry[protected] and[protected], The delivery time was 3-5 days from the day of shipment. Still haven’t received my order, it’s been more than 10 working days. They have a tie up with Safe express to deliver stuff. Safe express has horrible reputation in delivering package on time. Really tired of chasing Pepperfry Customer care and the Courier company Safexpress. Horrible shopping experience ever. Pepperfry Customer care will only listen to your complain but no action. They are arrogant and BIG lier. My kind request to fellow customers “buying items here is not worthy " and you have to spend many bucks for customer care calls, sometimes calling charges will be more than ordered item [ like me]. I strongly suggest it is not at all a best site for online shopping.

I have ordered a table worth of 5K from them, and after collecting money (no Cash on delivery) they are asking me to wait for 20 days for shipment (delivery will take another 5-7 days). Same product is available with other players with 2-3 days delivery. Called the customer care they are giving reasons which cant believe. So I asked for cancellation, and they are telling that 1K is the charge. Its around 20% of the product. You see one product which will take another 15 -20 days for shipment and taken the price as advance, required 20% for cancellation charges. Let their CEO or CXO experience the same situation. Will they keep quite? One way I am lucky in the sense that I was planning to order many things, because I recently shifted to new house. Now I changed my mind. Please dont buy anything from pepperfry unless and untill you are ready to wait for atleast 20 days more than the other players.

I have placed an order of Bean Bag vide order no.[protected]
on 25
th June 2014 for Goa destination. On 28th June 2014,
I have got a call from Sanquelim post office asking to collect the parcel. When
I said I have ordered online to Peppefry and it was free delivery to doorstep
so it should come to my doorstep, why should I come to collect the parcel then
Post man said its too big so he will not come to deliver, I need to go and
collect.

Then I have arranged a person to collect the parcel by paying Rs. 400 for travelling. This is highly disappointing, it was my first order to Pepperfry which is highly dissatisfactory. I hereby requesting to reimburse Rs. 400 which I have paid

Arpita Jain
[protected]

I had placed an order of Wardrobe on June 3 of Housefull Malvern 2 Door Wardrobe in Black Oak Finish . The order was delivered on 19th June .
Order Id #[protected]. Now, I would share the ordeal :

1. Continuous followup for the order dispatch .
2. The order of wardrobe came like sheets of packed plywoods (Wardrobe in sheets of plywood !!!)
3. I asked the delivery person that who would assemble it, he said that I have to arrange my own assembly .
4. I said I would not accept in this way, he said its fine and he started to take it back (full of arrogance )
5. I said I would not sign the delivery receipt, to which he asked to call customer care
6. I called Customer care, had a long discussion, she said it is mentioned there that I would have to assemble on my own, its written there, as Assembly : Carpenter ---> Any person knowing english can help me with the meaning of this sentence ? does it mean that Customer need to arrange his own carpenter ?
If thats so, why it is not clearly written, why they are juggling and playing with words to snatch money out of our pockets ?Why they have shown fotographs of wardrobe from each angle as if they are going to deliver the same assembled product ? why so much of Fraud ?
7. The executive told me that she has made a note of my complain and I would get a call back within 24 hours and that I should accept product .
8. I accepted product and kept waiting for the call .
9. No calls received as expected, I called Customer care after 24 hours .
10.Not much to my surprise, the executive who picked up call told me nothing of the discussion that I had yesterday with other executive is mentioned in comments (Seems Pepperfry has trained its executives well to deceive the customers )
11.Again too much of attitude and only emphasis that nothing can be done and that I should have understood "Assembly Carpenter" myself . He blamed me that why I did not assumed the right thing . So I was the person to be blamed ... great .
12. I cut the call after taking the relationship manager email id .

Pepperfry robbed me of 5K, that will not make me poor, but by these types of dirty trade tricks this company wont last long for sure . I will also ensure that my story is spread wide so that whoever reads this can avoid it and save their hard earned money .

PLEASE AVOID PEPPERFRY.COM

A Victim of Pepperfry

Ashish

Ordered a sofa bed, dining table, king size bed and a mattress. All messed up deliveries with bed broken in two parts and chipped from all sides. The packing was so poor that my 5 year old kid can punch his way through and make the bed break. Mattress was of a smaller size and apparently i was told to wait for 15 days before the new mattress arrived. The dining table had a 3 screw missing hence, their carpentar waited for their vendors to send the missing part how EXACTLY DOES PEPPERFRY WORK ? I DO NOT UNDERSTAND Pathetic service . total loss of money and time. I bought another bed and asked pepperfry to keep their loot

i was order on[protected] of a queen size bed for my sister marriage Order Number was[protected]. Her marriage was on 28 may 14. Pepperfry was confirm me that they will shipped that item before 28 april i was also pay 13761 on booking date... But today is 3 june till know i am not recived my bed...I am always in regular touch with customer care the are always give me time that they will resolve that issue within 24-48 hours. God knows when that hours will be completed.

We ordered a sofa online from pepper fry and while booking it said delivery in 2 weeks. In the mean time we kept calling the relationship manager Alston, and he remained out of office all through. Now, its been another week and the sofa is still untraceable and the customer support is asking us to wait for another 10 days. Horrible experience, even after paying the full amount to these people. They only market discounts, but don't market that they take 40 days to deliver products to their customers. Don't book orders on pepper fry if you are in urgency, as they are not going to deliver products before 40 -45 days. I dont recommend pepper fry to anyone.

iordering have ordered rajputana sofa set on 16/4/14 worth of rs20, 000 with order no[protected]. It's been more than one month not any information regarding dispatch of order. Please it is my hard earned money, I want to cancel theoriser and refund of money

I have ordered the bunk-bed vide the order no:[protected] dated 24.04.2014 through online shopping with Pepperfry, but still (21.05.2014) the item was not shipped to me.I have communicated to customer care centre of Pepperfry via phone and Email there is no proper response to ship the item.

Dear Pepperfry Team,
I would prefer to provide feedback through mail rather than fill up your survey. This will give you a better opportunity to assess your own performance.
I have ordered three items so far from you. My comments are as provided below:

ORDER #[protected]

SKU(s)
Item
Qty
Unit Price
Shipped By
Total Price
HC1118802-P-OD1938
Marvel Easy Grip Reacher - 56 Inches
1
Rs. 185
02 May 2014
Rs. 185


This item was received in good condition and the delivery was on time. Thank you.

ORDER #[protected]

SKU(s)
Item
Qty
Unit Price
Shipped By
Total Price
BB1007112-P-OD2022
Gesign Grab Bar With Soap Basket GS 1010
1
Rs. 1539
07 April 2014
Rs. 1539
FM1041878-P-OD1330-Walnut Light
Cassia Neat Armchair - Walnut Light
1
Rs. 4999
28 April 2014
Rs. 4999

Comments on the chair:
It was packed reasonably well. It did not have plastic feet, which are tiny items; being heavy the chair is noisy when moved across the floor. Acceptable.

Comments on the Grab bar with soap basket:
Prakruti Projects/ Blackberry Overseas will certainly ruin your reputation. They appear to be careless in executing orders.
The packing outside reads - Gesign Grab Bar with Soap BasketGS1010. The label on the box inside reads: 1010 Eco Toilet Brush Holder and that is what it contains.
As you know we did not order a Toilet Brush Holder. Now how do I get what I ordered???
If I do not get a replacement immediately I will make it my sole objective to give wide publicity to your abysmal performance in the execution of orders which is easy since my wife is a journalist.
Please reply IMMEDIATELY as we will leave for a three month stint abroad on the 20th of May, 2014. If required I can provide an alternate address for delivery.

Christopher Titus