Pepperfry Complaints & Reviews

I have ordered a table worth of 5K from them, and after collecting money (no Cash on delivery) they are asking me to wait for 20 days for shipment (delivery will take another 5-7 days). Same product is available with other players with 2-3 days delivery. Called the customer care they are giving reasons which cant believe. So I asked for cancellation, and they are telling that 1K is the charge. Its around 20% of the product. You see one product which will take another 15 -20 days for shipment and taken the price as advance, required 20% for cancellation charges. Let their CEO or CXO experience the same situation. Will they keep quite? One way I am lucky in the sense that I was planning to order many things, because I recently shifted to new house. Now I changed my mind. Please dont buy anything from pepperfry unless and untill you are ready to wait for atleast 20 days more than the other players.

I have placed an order of Bean Bag vide order no.[protected]
on 25
th June 2014 for Goa destination. On 28th June 2014,
I have got a call from Sanquelim post office asking to collect the parcel. When
I said I have ordered online to Peppefry and it was free delivery to doorstep
so it should come to my doorstep, why should I come to collect the parcel then
Post man said its too big so he will not come to deliver, I need to go and
collect.

Then I have arranged a person to collect the parcel by paying Rs. 400 for travelling. This is highly disappointing, it was my first order to Pepperfry which is highly dissatisfactory. I hereby requesting to reimburse Rs. 400 which I have paid

Arpita Jain
[protected]

I had placed an order of Wardrobe on June 3 of Housefull Malvern 2 Door Wardrobe in Black Oak Finish . The order was delivered on 19th June .
Order Id #[protected]. Now, I would share the ordeal :

1. Continuous followup for the order dispatch .
2. The order of wardrobe came like sheets of packed plywoods (Wardrobe in sheets of plywood !!!)
3. I asked the delivery person that who would assemble it, he said that I have to arrange my own assembly .
4. I said I would not accept in this way, he said its fine and he started to take it back (full of arrogance )
5. I said I would not sign the delivery receipt, to which he asked to call customer care
6. I called Customer care, had a long discussion, she said it is mentioned there that I would have to assemble on my own, its written there, as Assembly : Carpenter ---> Any person knowing english can help me with the meaning of this sentence ? does it mean that Customer need to arrange his own carpenter ?
If thats so, why it is not clearly written, why they are juggling and playing with words to snatch money out of our pockets ?Why they have shown fotographs of wardrobe from each angle as if they are going to deliver the same assembled product ? why so much of Fraud ?
7. The executive told me that she has made a note of my complain and I would get a call back within 24 hours and that I should accept product .
8. I accepted product and kept waiting for the call .
9. No calls received as expected, I called Customer care after 24 hours .
10.Not much to my surprise, the executive who picked up call told me nothing of the discussion that I had yesterday with other executive is mentioned in comments (Seems Pepperfry has trained its executives well to deceive the customers )
11.Again too much of attitude and only emphasis that nothing can be done and that I should have understood "Assembly Carpenter" myself . He blamed me that why I did not assumed the right thing . So I was the person to be blamed ... great .
12. I cut the call after taking the relationship manager email id .

Pepperfry robbed me of 5K, that will not make me poor, but by these types of dirty trade tricks this company wont last long for sure . I will also ensure that my story is spread wide so that whoever reads this can avoid it and save their hard earned money .

PLEASE AVOID PEPPERFRY.COM

A Victim of Pepperfry

Ashish

Ordered a sofa bed, dining table, king size bed and a mattress. All messed up deliveries with bed broken in two parts and chipped from all sides. The packing was so poor that my 5 year old kid can punch his way through and make the bed break. Mattress was of a smaller size and apparently i was told to wait for 15 days before the new mattress arrived. The dining table had a 3 screw missing hence, their carpentar waited for their vendors to send the missing part how EXACTLY DOES PEPPERFRY WORK ? I DO NOT UNDERSTAND Pathetic service . total loss of money and time. I bought another bed and asked pepperfry to keep their loot

i was order on[protected] of a queen size bed for my sister marriage Order Number was[protected]. Her marriage was on 28 may 14. Pepperfry was confirm me that they will shipped that item before 28 april i was also pay 13761 on booking date... But today is 3 june till know i am not recived my bed...I am always in regular touch with customer care the are always give me time that they will resolve that issue within 24-48 hours. God knows when that hours will be completed.

We ordered a sofa online from pepper fry and while booking it said delivery in 2 weeks. In the mean time we kept calling the relationship manager Alston, and he remained out of office all through. Now, its been another week and the sofa is still untraceable and the customer support is asking us to wait for another 10 days. Horrible experience, even after paying the full amount to these people. They only market discounts, but don't market that they take 40 days to deliver products to their customers. Don't book orders on pepper fry if you are in urgency, as they are not going to deliver products before 40 -45 days. I dont recommend pepper fry to anyone.

iordering have ordered rajputana sofa set on 16/4/14 worth of rs20, 000 with order no[protected]. It's been more than one month not any information regarding dispatch of order. Please it is my hard earned money, I want to cancel theoriser and refund of money

I have ordered the bunk-bed vide the order no:[protected] dated 24.04.2014 through online shopping with Pepperfry, but still (21.05.2014) the item was not shipped to me.I have communicated to customer care centre of Pepperfry via phone and Email there is no proper response to ship the item.

Dear Pepperfry Team,
I would prefer to provide feedback through mail rather than fill up your survey. This will give you a better opportunity to assess your own performance.
I have ordered three items so far from you. My comments are as provided below:

ORDER #[protected]

SKU(s)
Item
Qty
Unit Price
Shipped By
Total Price
HC1118802-P-OD1938
Marvel Easy Grip Reacher - 56 Inches
1
Rs. 185
02 May 2014
Rs. 185


This item was received in good condition and the delivery was on time. Thank you.

ORDER #[protected]

SKU(s)
Item
Qty
Unit Price
Shipped By
Total Price
BB1007112-P-OD2022
Gesign Grab Bar With Soap Basket GS 1010
1
Rs. 1539
07 April 2014
Rs. 1539
FM1041878-P-OD1330-Walnut Light
Cassia Neat Armchair - Walnut Light
1
Rs. 4999
28 April 2014
Rs. 4999

Comments on the chair:
It was packed reasonably well. It did not have plastic feet, which are tiny items; being heavy the chair is noisy when moved across the floor. Acceptable.

Comments on the Grab bar with soap basket:
Prakruti Projects/ Blackberry Overseas will certainly ruin your reputation. They appear to be careless in executing orders.
The packing outside reads - Gesign Grab Bar with Soap BasketGS1010. The label on the box inside reads: 1010 Eco Toilet Brush Holder and that is what it contains.
As you know we did not order a Toilet Brush Holder. Now how do I get what I ordered???
If I do not get a replacement immediately I will make it my sole objective to give wide publicity to your abysmal performance in the execution of orders which is easy since my wife is a journalist.
Please reply IMMEDIATELY as we will leave for a three month stint abroad on the 20th of May, 2014. If required I can provide an alternate address for delivery.

Christopher Titus

I face very bad experience with Pepperfry team. They are not professional and prompt to help. I contacted many times in last 6 days to update my shipping details and to follow-up with courier company but they failed to do the needful and product dispatched to wrong location. However to resolve the issue I also contacted courier company to update the details and they raised complaint in their system. Due to Pepperfry team's unresponsiveness the product which should have delivered in 2 days is still not receive and I don't know how many days it still take. My feedback for Pepperfry is: Unprofessional company, irresponsible customer support and ineffective processes and rules. With all these combine this is not recommended shopping portal for customers who want smooth and quick shopping experience. More importantly the product quality still to be check once it receive ...

1. This is a complaint against the non delivery of goods against Order Number[protected] KITCHEN QUEEN STORAGE CONTAINER SET -- 58 PIECES.
2. This is after repeated calling the Pepper Fry numbers and speaking to Arpit who kept talking smoothly and finally tells that nothing can be done. Repeated request to speak to the Senior officials in the Company have been replied to as " We will arrange for a call back" which is yet to fructify.
3. I will request you to look into the issue and revert. -------- Mona Desai.

I had placed an order for wardrobe against which full amount was paid. To know the status of delivery I had called several times to customer care rather than somebody from pepper fry updating me and let me add the attitude of the representatives was also unacceptable. Finally I have received an uninstalled wadrobe with no way forward for installation. With whom to follow? Is it customers to follow up, write mail, do multiple request call for an installation which is pepperfry job whom I have paid. This is nothing but consumer haraasment.

We ordered Housefull George book case from Pepperfry on 22nd March 2014 worth Rs 8355. We received the product on 12th April i.e. 20 days after placing the order.
The product description mentioned the product to be made of Engineered wood, but when we received the product, the back was made of very thin cardboard sheet.
We called the customer support on 13th april (within 24hours of receiving the product), but the customer support representative Pratik started giving lame reasons to not take the product back. Few reasons cited are:
1. Any furniture a consumer buys from Pepperfry even big wardrobe, the back will be made of cardboard sheet.
2. He said furniture are made to order and Pepperfry does not accepts return of furniture. But the product home page, http://www.pepperfry.com/housefull-george-book-case-1102003.html?pos=1:1, does not mentions this policy. It says products can be returned within 24hours and at some penalty after that.

I called customer support once more, a lady picked up the call. She gave me a different reason and said there is no return policy. Website says products can be returned within 4 days upon receipt of order. how can a customer place a return order when he or she has not received the product.

When I called pepperfry third time, same guy Pratik picked up the call and now he gives us a different reason of not returning the product.

Pepperfry in this way is cheating a lot of customers. I hope this complaint will guide other customers. Please do not buy any furniture from Pepperfry.

I have purchased SKU#AK1001092-S-PM1511 Item#Famous / Flora / Apex All in One Fruits & Vegetable Juicer with order number #[protected] with cost#399. The picture showing it contains steel juice peeler. But, they provided glass peeler inside of juice maker. Which is of less quality & less efficient to extract juice. This will not worth what they are collecting from us. Please take sever action on this company & ban it from marketing.

Sir, Its been 3 months since i am trying hard to get my query resolved. I had purchased an earphone for Rs 1600.The product was good but there was no warranty card in the package. After using that earphone for 2 months, i stated facing issues. It worked correctly on one side but the other side went numb. When i tried to claim my warranty, they are asking for my warranty card. Since i don't have anything except for my product and my e-bill. The service center is true to their sides as they would be needing a warranty card for providing service.But this online merchant www.pepperfry.com is delaying to answer. They have stopped replying my emails. Neither do they answer my calls properly. I am submitting my order details. Sir please take time to go through it once. It has all the required details available. The service center denies the ebill which i have . They say that I dont have a proper warranty card. Since my earphone is too expensive, I have to get it corrected within my warranty cycle. Please help. I am fed up with my online shopping experience. Regards Piyush Narkhede

Hello.

I have ordered Nakasa Minijet 12 stage water purifier which I paid by Credit Card.

1. While accepting delivery, I could here loose parts noise but outer packaging was proper. I called Customer Support, they advised me to accept the delivery as packaging isnot a problem. If I do'nt accept the product then, I will be charged 5% of the cost. So I accepted the product.

2. After opening the outer packaging, I found that the product box was wait on one side and soiled too. I again called customer support. They told me to open the box and send the photos of product.

3. I opened the product and to my horror, I found the completely used, old, dirty product inside. I took snaps and sent it to Pepperfry.com email id - [protected]@pepperfry.com which I did.

4. Now they are saying, you package it properly and send it back and we will pay you Rs 150 whereas actual shipping cost is Rs 600.

I have checked with local Police Station, they told me to file the FIR against cheating. Not sure what to do.
My order no is[protected] and Case number is 00525793.

Regards.
AK

The Cayenne Classic entertainment unit displayed on the website, only had the main dimensions of the piece - the length X Breadth X height displayed (no dimensions of shelf sizes for gadgets given). When we received the unit we realized that the shelves do not fit a standard size 16 inch DVD player (most DVD players in the market are of this size). We called Pepper Fry to exchange this item for another item that would suit the dimensions that we require, and they said that they could cancel the order, take back the item and we can place a fresh order for a separate item. 10 days later, after continously following up with them (they never call back, respond to emails etc), they finally say they cannot take back the item, and keep giving different reasons each time we speak to them - their range of reasons being - 'there are no 'standard size' DVD players in the market, the 'shelves' are not for gadgets specifically center, I have to keep screaming at them to escalate the call. I have finally managed to speak to a 'Manager' after again a further 1 week of screaming at them, and even he tries to argue that if the piece was 'damaged' they can send a carpenter to fix it, but if the shelf dimensions are not as we expected (obviously we expected 'standard ' dimensions since the dimensions were not given anywhere on the website) - they cannot take back the item.And all of this when I as a customer, do not even want a refund - just to return in exchange for another item, because of their website not giving specific information.This is extremely unprofessional especially in the area of online shopping as they have neither displayed relevant info on their website, nor made the goods to standard specifications, nor are willing to even exchange as per the customers requirements. To add to all of this, they are extremely unresponsive, either over email or phone, and have even mis-represented facts - their call center records, seem to carry the statement 'damage during transit which can be fixed by carpenter' and they have also stated this reason over email, through in all my communication - email and phone, I have mentioned that my issue is with the non-standard sizes of the shelves.(then why would they have holes in the back for cables??), etc etc, and each time I manage to get through their call center, I have to keep screaming at them to escalate the call. I have finally managed to speak to a 'Manager' after again a further 1 week of screaming at them, and even he tries to argue that if the piece was 'damaged' they can send a carpenter to fix it, but if the shelf dimensions are not as we expected (obviously we expected 'standard ' dimensions since the dimensions were not given anywhere on the website) - they cannot take back the item. And all of this when I as a customer, do not even want a refund - just to return in exchange for another item, because of their website not giving specific information. This is extremely unprofessional especially in the area of online shopping as they have neither displayed relevant info on their website, nor made the goods to standard specifications, nor are willing to even exchange as per the customers requirements. To add to all of this, they are extremely unresponsive, either over email or phone, and have even mis-represented facts - their call center records, seem to carry the statement 'damage during transit which can be fixed by carpenter' and they have also stated this reason over email, through in all my communication - email and phone, I have mentioned that my issue is with the non-standard sizes of the shelves.

COMPLAINT NUMBER 00520915 This is regarding order number[protected]. I ordered a 'Springfit Posture Collection DX Gold 6 Inches Bonnel Spring Mattress-King - 75 x 72 x 6' for which the stated MRP was Rs. 18, 544/- on which i used a coupon code BASANT25 which gave me a discount of Rs. 4636, after which the price came to 13, 908. The mattress which I received is the ''Springfit Posture Collection DX' (not GOLD) has a printed MRP of Rs. 14244/-. Which would have come to We were grossly overcharged. What we purchased: MRP: 18, 554 Discount: 25% Net Price Paid by us: 13, 908. What we received MRP: 14, 244 Discount: 25% Net Price payable: 10, 683 Refund Amount: 13, 908 - 10, 683 = Rs 3225. I spoke their customer care representatives Deep, Wajid and tahira and sent countless emails.. I also sent a picture of the label of the mattress. Since the mattress which sent is of the MRP 14, 244/-, we should be refunded me the promised 25% discount (Rs. 3255) on this price from the price we have already paid. Wajid called me 4 days back promising a replacement with the actual product in 10-15 days, after which i wrote to them expressing I am not comfortable with that considering how unresponsive they have been.. I was promised a response in a maximum of 48 hours. It has been 3 days now. I called them again and spoke to tahira and mentioned that I dont want a replacement now, i am exhaused chasing them. I ordered the mattress for visiting guests, but now that purpose is not being solved as by the time they promise to send the actual mattress (if at all they do), our guests would have left. I don't want to deal with this pathetic organization for any longer, I don't want a replacement.. i only want a refund of the amount I have been cheated of.. Rs 3225/-.. the difference in the price of what I paid for and I got after a 25% discount.

I will give no stars if I could for pepper fry. I bought 50, 000 worth furniture from this website. When the item arrived almost 1 month after I ordered, It looked different than online pictures. I contacted their customer service to see what the return policy is. They said they don’t take returns on furniture. I contacted their customer service several times before buying, Nobody mentioned that to me. I did not even see any information about return policy on their site. Now I am stuck with furniture I did not like at all. Over all a very bad experience. Will never buy from this website in future.

I have ordered through pepperfry.com for the Picano chair - 2 nos, paying Rs.4300 online on the 20th Jan 2014. My order No. is[protected]. On 30/01/2014, I received the parcel through the Blue Dart Courier service. While I unpacked, I was shocked to see one chair damaged very badly and the other one was also looking quite old & untidy. Immediately I called up Pepperfry Customer care and conveyed the details. The same day I have also emailed all the photographs of the condition of the consignment received. Though there was a Customer relation Manager Ms. Suchitra who was assigned for my order, when I tried to reach her several times, I got only a recorded message that either she is busy with some customer or out of office. There was no clear feedback as to what is the status of my complaint till 1st Feb 2014 where I received a mail from Ms. Suchitra stating that she was trying to reach me and asking for what needs to be done. I have asked her to suggest a suitable action for my loss of time, money and mental peace. She came back on phone only on 6th Feb 2014 and demanded that if I need replacement, I need to send back the chairs first to them and after 20 days they would ship the replacement or If I claim replacement, they would do so only after taking back the products from me. When I have trusted Pepperfry, paid the full amount & waited for the delivery, I should get the replacement or refund first before taking back the damaged goods. But my request is denied bluntly. This is my first transaction with PEPPERFRY and I am strongly of the opinion that I have fallen in the trap of a fraudulent online shopping company.