Pepperfry Complaints & Reviews

Order No:[protected] We had ordered for a coffee table and It was our first order from this crappy website. Before placing the order, i thoroughly read their return and refund policy and i was assured by the false claims made by them about "100% money back guarantee". So went ahead and placed the order. To start with it took almost a month for our order to reach us, once we had it we were happy with the packaging and al. keeping all the safety measures in mind. After opening the package, we discovered the size of the table was too big then the mentioned dimensions on the website and what pissed us more the finish and quality of the product.. EXTREMELY BAD & DISAPPOINTING.. So very next day i sent them an email and also filed a return request on the website. Got few mails from them that they are looking into the matter and today morning i get a call that they are happy to send a carpenter to our place who will repaint it n make it look pretty n all to our satisfaction but they cannot do anything about the size of the product since that's something we should we have thought of before placing an order. Completely taken a back by this response from a very well placed website.. First you send me a product with scratches n marks and then offer to repaint it.. Why the hell they cant send a decent product at the first place? It's a 8000 RS TABLE AFTER DISCOUNT and completely unworthy.. Anyway I am now stuck with the ugly looking table since they have completely washed off their hands... Not sure if escalating this on various online portals will help or not but would like to caution future buyers.. PLEASE DO NOT BUY FURNITURE FOR THEM..

I ordered a carpet from pepperfry for Rs 1500 .. but i received a mat quality material instead (so third rated .. not even worth 150 Rs) ..When i asked for a refund .. they keep saying they can refund only if its damaged or size is not correct and they give a damn about the quality received and i have to live with it … Is this the way they treat the customers ?? Is there any way i can take this case up to consumer court ?? I want to teach these guys a lesson .. . My order order no is[protected]

In pepper fry I purchased a bed on December after few days I requested for return. I go my money back but till this date (8th April) no one came for reverse pickup even after so many follow-up calls. I am very frustrated with pepper fry. My Order Number is:[protected].

Team, What wrong is going on with those guys. I placed two orders[protected],[protected] & both was made cancelled. I made two complaints for both two orders respectively, meanwhile team was sleeping after getting complain from my side team waken up & contacted me that shipment could not be delivered. i placed order on 22Mar & 27 Mar, after 15days team let me know that shipment could not be delivered. I must not buy any product again from pepperfry even do not suggest to anyone. Company should have been shipped the product from any courier partner however if it is delivered yet. but they just made a call & cancelled that, that is not acceptable. Total customer against policy.

I bought bajaj cfl from pepperfry.com and from 30/3/15 they are saying that it is cancelled but since than i have not received any mail or sms or refund. For this issue i called pepperfry on 2/4/15 and now they said it will be delivered late because of audit.Now i got a chat with pepperfry team and now they said that it is cancelled because the product was out of stock but since my order that product has never been out if stock. My ordered product name : Bajaj - Miniz 23 Watts Twister CFL, Saves 80% Electricity(Pack Of 2) My order no.:[protected]

I have ordered Rinnovare floor cleaning MOP from pepperfry on 17th March'15. Order Number:[protected]. After I received the product I have immediately called customer care and informed that the product I have received seems to be used one. I have also not received the product in its original cartridge. To this first they replied that It comes under moneyback guarantee and they will refund the amount after reverse pick up. After that I was asked to put complain online on pepperfry site, to which they replied that they cannot refund money and on again calling customer care, they said its branded product and money wont be refunded back. On asking to escalate the complaint, executive said I will receive a call back from manager, but I have not received the call yet. Now the product is kept as it is and my money is blocked. Please help.

I purchase a furniture on 15 March and dispacth date was 18 and delivery date was 28 march. No delivery to yet and also on chat support they has automated replys of alpology and they give 24 hour tim eto resolve still no rsponce in 48 hours. today is 31 March and Courier wa sin Indore City Since 23 March no try to delivery by courier service neither any suport nor any refund option. If you do no twant to deliver why we can no tget refund. Same product they are now selling 1600 cheapter. Simple gamble of price change every day.

My order no is[protected]. I had to return the almirah i ordered. Its almost 20 days. Everytime i call on their customer care number i get a reply we have note down your request. Our team will call you but nobody calls. When i ask for senior team number nobody shares it. They say that you would get a call...but there is no call. I spoke to Mozi .. ...no reply is there. It is the way to handle customer. It means we shouldnot do online shooping...

This is in reference to my recent purchase of a bed from Pepper fry website.

Details of purchase#
LexuQueen Size Box Storage Bed by Space wood
SKU: FN1058979-P-WH4374, QTY: 1, Cost - Rs 16500/-

The bed arrived, however the quality of the material being used is very low, its not even MDF but worse than that, the price paid against the furniture is very high compared to the quality being offered.

I requested for the assembly and carpenter did arrive to assemble the product, due to the quality of product, I advised him to pack it back as it arrived (pictures attached for reference).

Post that I called the customer care number and submitted a request for return, I was promised a call back in next 24 hours, that DID NOT HAPPEN. Then I called customer care after a few days again, I was promised a call back again - (Reference number for conversation - IAL[protected], Its been almost 1 week, post the second request and I have not received a call back.

Compalint id # 00774509.

Kindly help and help in getting the refund for the amount paid against the order.

I bought a pedestal fan, Morphy richards from pepper fry. And upon opening the parcel we see the fan is broken. I contacted the customer care and I was told to send the courier back to their Delhi office, and I must incur the courier charge. Upon pressing, I was told I will be given Rs 500 and I will have to bear the extra charge. This is their return policy. The fan costed me 3k and the courier charge estimate was 1.8k. Is this the return policy pepper fry claims?

Abhijay KS #1259, First floor 21'st C main 11th Cross HSR layout sector 1 I want to share my agony of ordering a double cot with online retailer pepperfry.com. After going through the TV advertisement and talking to customer care I decided to purchase double cot Order NO#[protected] on 9th March 2015. Invoice number# PPPL/MH/2014-15/0068091. After waiting till 20th March 2015 the item was finally delivered. To receive the shipment the wasted my leave on a working day. The delivery man asked for tips as against claimed by pepperfry advertisement as well. I ordered for assembly on 23rd March 2015, but to my agony when the carpenter opened the box he found the item defective. I am deeply hurt after paying about 18, 549.00 and killing the whole month and my 2 working days I received a defective product doesn't seem to be confidence inspiring. Even if pepperfy offer a refund I am not sure that will help me by means. What would account for the loss of trust, time, confidence, agony suffered. pepperfry should know when we order a product online we are not expecting that you give a defective product and offer a refund but we are expecting a quality product and quality service. Pepperfry has totally let me down and I am NOT going to order anything from pepperfry nor recommend my friends to do so.

I ordered one tree and moon wall art painting at a cost of Rs999/ from pepperfry vide Order No[protected] in March 2015 thinking that it is of good quality but what I got was sone sub std product not worth for RS999/ . Its cost will not be more than Rs150-100. When I raised the issue they did not bother and refused to take back/ refund the money. I ask all consumer to be careful with this store before buying

I ordered a chair, ordered number[protected], received a damage product, on the same day raised complain. After that i am keep on following up with them every day on call, every time they say concern team will call you for the resolution but never received any call from them, when i asked for money customer care representative put me on hold for 10 mins. i need my money back, feel like cheated, please help how can i get my money back, i swear i will never by any product from pepperfy nor advice any one to buy. They very unprofessional organization, issue may happen, but their response is very much frustrating. TIN/VAT/CST:[protected] Invoice No: PPPL/MH/2014-15/0066084 Invoice Date: Mar-05-2015 Order No:[protected]FN1030767-P-WH4883

From past 3 weeks, these people are not able to solve a simple request. I am not getting solution for my two problems which i have told them so many times. 1. They have cancelled one order of me with order id[protected], for which they are not willing to initiate the refund. everytime i call them they just escalate the matter. But nobody is helping and returning my amount. 2. I have requested a return of one of my order with order id[protected], but still no body calls me to take the product back. There policy says 30 days money back, no question asked. But still no update on that. Everytime i am following up with these guys and no body ready to give the answers to my question. I can name 20 representative of yours who are handling this case, plus 5 6 from the escalation team but still no solution. Such a pathetic service provided by you guys.

I received the order of a wooden sofa on 10th Feb and the same day requested for its return . I got my money back in account but it is over a month now no one has come to pick this one item even after my regular follow ups . Every time the assurances are given and they sound so convincing but to no avail. I am fed up now and completely clueless what to do with this piece of furniture . What if i move to another city or unavailable for number of months . It is a hassle for me .

we had ordered two pieces of furniture through pepperfry - order no.[protected] on 5th march. Whereas one of the order was received within a few days in perfect condition, we have received the 2nd piece today in damaged condition - that cannot be uses. I request replacement at the earliest and an acknowledge of this complaint and the date by which this will be replaced. We can be reached on rohit.[protected]@oberoihotels.com or [protected]@gmail.com. You can call us on [protected] or [protected].

Sir, I am an NRI based in Singapore. I had ordered many items from Pepperfry and those are supposed to be delivered to my doorstep (PIN 144106). Pepperfry states that they will do a door step delviery to my house in at PIN 144106. But Safexpress guys on 3 different occasions refused to deliver the items to our house. In two instances my cousin had to go and collect the items from Adampur[protected] kms away. The third time my mother had to pay Rs 300 plus to the courier guy so that he can come and deliver the items. My mother is old and cannot go to collect items on her own. I then called Pepperfry and told them the whole issue. The Pepperfry lady had told us that this is not supposed to happen, and this type of issue will not repeat again. Pepperfry told that they will talk with Safexpress and assured us no hassles from the next time. Now for an another item, the same issue has crept up again. It now appears that nobody is taking any action and are merely just talking. I have written emails to both Pepperfry and Safexpress. Made phone calls to both as well, but no action. This is frustrating and a big harassment to my parents! Can someone please take some real steps to sort this issue out? Buying items have been frustrating from Pepperfry. The Service Request No. at Pepperfry is 00758929. Regards, Lakhvinder Singh [protected]@LIVE.COM

i had placed an order on 01.01.2015. Order ID is[protected] and product is FN1234543-Z-WH5046 (Three Layer Adjustable Shelf Display Unit in Oak-Grey Finish by Mintwud. I had first called to make ensure delivery by 22.01.2015 as i had to go out of station on 23.01.2015. But, I dint receive my product. Afterwards, I had called for Order Cancellation on 23.01.2015. Till now, I had called at least 10-12 times just to track what happened to my request for order cancellation. But of no use as I am not getting any information regarding this. This is the worst online product site for tackling customers' grievances. I will never order any product from this site infuture.

We have placed two orders & the order No[protected] & Order No[protected], The product is suppose to be delivered before 1 of feb & as of now not delivered & i have called yen no of times to call center & they are not able to resolve & i tried complaining in their website its of no use. for both the orders i have spent approx Rs.9000/- & also i calling their call centers on regular basis. The order is for Book self & shoe rack.

I had given an order for a Hunibuny Executive Chair and had also done an online payment for the same, but have not received the product yet, it has been two weeks and has not reached my place. The money has been paid and I really need the product as soon as possible. Please do take a step immediately !