Philips India Complaints & Reviews

I buy Philips powerbank from flipkart but after 20 days it is not taking charge and it is not working. Service centre is not available who repair powerbank in my area. I have warranty document for this powerbank. I want servicing for powerbank. Please take action

Philips food processor hl1661/00 coupler break.

The executive officer
Philips india ltd.
Corporate office/head office
Kolkatta/ hydrabad/gurugram
India

Dear sir,
Grievances against the authorized service centre, philips india ltd., bhopal
Could i bring to your kind attention that the mental agony faced by me after entrusting the dvd of philips make for service to the authorized philips service centre, bhopal on 10.06.2019.
The official on the counter issued an acknowledgement by issuing a delivery chalan no 4246 dt 10.06.2019. I insisted for acknowledgement of philips india ltd.. The official said that the acknowledgement receipt of philips india ltd.. Has exhausted and hence they were compelled to issue that challan. They also issued the same to two other customers at the same time and on the same day in front of me.
It was advised by them that the amount of rs 150.00 mentioned in the challan is only the service charges and a proper bill shall be issued at the time of handing over the repaired dvd. They tried to convince me that everything was being recorded in the cctv and hence that was a conclusive proof of taking the dvd from you and not handing over the dvd to you, hence you need not worry that the document was a delivery challan. They also told that the car radio care is also owned by shri sunil maheswari ji in addition to the philips service centre. They tried to convince me by showing the telephone number[protected] on the chalan pertaining to authorized philips service centre owned by shri sunil maheswari ji. On talking to philips india on[protected], they gave the same telephone no as was mentioned in the delivery challan.
When i saw others also accepting the same challan, i left for my home as they assured that the official acknowledgement receipt shall be sent on whatsapp as soon as it is available. I am still waiting for that receipt.
Afterwards when contacted, they went on advising that the parts are being obtained from bombay, gurugram or delhi so that repair can be completed.
They said that one resistance is damaged and the total cost inclusive the service charges shall be around rs. 300.00. After 15 days they advised that the transformer is damaged and the cost of repairing inclusive of the same shall be rs. 1500.00. They tried to contact me over phone on 26.07.2019 but owing to my busy schedule i couldn’t attend the call. Subsequently they contacted my father by phone no [protected] advising him that the dvd handed over to them by km shivani can be repaired for rs. 4000.00 as the entire board has to be replaced. They also advised that i may purchase a new dvd with rs 4000.00; hence there is no use of getting it repaired.
I fear that they might have replaced the board/ parts of the dvd required by them for their own purpose/ use.
Now some basic questions arise out of such dealing by the authorized philips service centre, bhopal as under.
• that how the authorized philips service centre, bhopal issues such private documents containing the official phone number of authorized philips service centre, bhopal.
• that why they don’t ensure that the official acknowledgement receipts are obtained before these are out of stock.
• that whether the staff is not competent to find out the fault at a single go, and how it happens that they quote on phone three rates.
• that how they took such a long time to answer finally.
• that whether there is anybody to monitor their unscrupulous activities/ dealings with the customers.
• that it is a big question that they took such a long time to communicate the final decision. Whether they wanted to replace the working parts with defunct ones for their own befit.
• that if the model appears to be too old to be repaired owing to lack of spare parts, why such item are accepted for service; to at least grab rs. 150.00 along with replacing the good parts with damaged one.
• that whether the owner of authorized philips service centre, bhopal uses this centre for officially diverting the services to his private firms for charging higher rates or cheating the customers resulting in depriving of the authorized philips service centre, bhopal to providing services. This is also an act of advertising his personal firm by using the platform of authorized philips service centre, bhopal
• last but not the least that if any official monitoring the madhya pradesh, zone under reference knows the happenings or has decided to corroborate with the peron having the franchise of philips service centre, bhopal. The person or firm has used the authorized philips service centre, bhopal as his personal property/business and hence dared to issue such documents using the official telephone number of authorized philips service centre, bhopal without any question from any corner.
Under the circumstances, i would like to request the philips india ltd. To enquire the entire procedure of function of the authorized service centre, bhopal and get the justice for me as to how the approximate charges of rs. 300.00 quoted first time for repairing the dvd under reference has reached to rs 4000.00
Thanking you in anticipation.

Yours sincerely
Shivani khandelwal
Uni homes, bairagarh chichli kolar road,
Bhopal
[protected]

I raised a complaint in philips customer care on 07th aug 2020 and they confirmed me that engineer will visit within 24 hours but there is no response either from philips customer care nor from philips service centre. We tried to contact philips service centre and they said whenever they will have enough calls for this area, then only they will send their engineer.

No one pick the calls on[protected]

Power on... But picture note stand by release

Hi,

Purchase led panel light with kamal electrical near jntu kphb housing board, total purchase is 24 and after fitting the bulbs it is not working and shop person clams that he is not responsible.

Total loss to me 10000/- (Ten thousand).

Product name philips led panel light
12 nc:[protected]
Model no 59459

Bar code number 951766

My mobile number [protected]

I have purchased a toaster on 4_6_20 from jai deepak bartan bhandar, aligarh vide invoice no 323 which is not working
Please look into the matter and register my complaint, regards. Mob. No.[protected] hk kulshreshta, aligarh, up 202001

You are not delivered my products since last 15 days please if you are not able to deliver so refund my money

I have purchased beard trimmer in last year 16/11/19 but some issues their is battery problem no battery backup
My number-[protected]

I have purchased Philips Viva Collection HD4928/01 2100-Watt Induction Cooktop, from amazon on 14-june 2020 and its wire got malted on 30th june 2020. I contacted to amazon they told me please contact Service Center then I contacted Philips Service Center atleast 15 times. Every times they told sie wait for 24 hours you will get call etc etc... Again I contacted Amazon and this time Amazon told we are not responsible for that, we will only help if you provide Service Denial Certificate from philips, but Philips Customer Service told sir we cant provide that.

So, my question is as a customer Its my fault that I purchased the product?
Please dont make customer fool please. I request you please look into the matter and Solve my issue.

Hello
I have bought a iron last year which stopped working within 2 months. Later on i complained nd company ppl picked up for repairing. Later on they said it won't be repaired soo you will get a new iron in replacement. Then i approached the dealer cum distributor of philips company - mega sales, near gandhi putla sq nagpur, maharashtra, from where i have bought the iron. They said they have left the distribution of philips soo they can't do anything. Then i came to know diffrent distributor at ravi nagar opp sen gupta hospital. When i narrated them the story they also said he cant exchange and u have to call customer care only. I called them again they took the iron but no revert from them. Finally almost after a year i got my same old iron back.

Now you only tell me who will get the iron changed when your technical team already said that the iron cannot be repaired, and your distributors and dealers say they can't replace.

Hoping to hear from you soon.

Warm regards
Mayank rampuria
[protected]

How to transfer my philips pf accounts to one epf account?

Due to problems in my home theater, i took my home theater to your service center in shopping center gumanpura. Your service center told me this by checking the home theater. There is a board related problem due to which the voice of the bass is not getting proper. They told me that we do not have such parts available. They did not give me a satisfied answer as to when the parts would be available. Because of this i have been very uncomfortable. Your service center name is lokesh electronic which is in the shopping center kota.

Kindly resolve this issues
My job no. Is[protected]
Mobile number [protected]

Purchased philips iron model number gc[protected] watt steam iron online through amazon. Got bad after little time use only. Still in warrenty period. Need a replacement.

I bought ear phones last november 2019. Last 3 months those are not working but the warranty is 12 months that's why i'm complaining about it.

Hi,
I pur based one philips mixer grinder in nov 2019 and within 3 months it stops working.

And no one is resolving the issue from last one month. I tried a lot to complaint in philips customer care.
But still problem not resolved.

I brought steam iron from sargam electronics on 23/05/20. While using it within 5 minutes on 17/6/20 the steam iron caught fire and the fire was so severe that the metal plate below it melted and fell down. I contacted the seller ie sargam electronics they said that they are not responsible for any service post selling and directed me to call the company. On contacting the company philips they said that it is lockdown going on and they wont do anything and asked me to come to their gurgaon office.
May i highlight the fact that the iron is still under warranty and since then the company and both retailer are not picking up phones.

Very poor service, they don't inform you about anything and won't give a valid reason and explaination about the service
Jod id :[protected]

Hi sir
I have raised the service request number [protected] with philips on 12-may for my led, by calling from my mobile number [protected]. This has not been attended yet, and today is 10/june. I have made 3 reminder calls already, but no action has been taken. At home, i have highlighted the same issue on social site to resolve the issue, but no one bother, i would like to escalate this issue for quick resolution. Not yet resolved as resolved mentioned in my earlier complaints

The executive officer
Philips india ltd.
Corporate office/head office
Kolkatta/ hydrabad/gurugram
India

Dear sir,
Grievances against the authorized service centre, philips india ltd., bhopal
Could i bring to your kind attention that the mental agony faced by me after entrusting the dvd of philips make for service to the authorized philips service centre, bhopal on 10.06.2019.
The official on the counter issued an acknowledgement by issuing a delivery chalan no 4246 dt 10.06.2019. I insisted for acknowledgement of philips india ltd.. The official said that the acknowledgement receipt of philips india ltd.. Has exhausted and hence they were compelled to issue that challan. They also issued the same to two other customers at the same time and on the same day in front of me.
It was advised by them that the amount of rs 150.00 mentioned in the challan is only the service charges and a proper bill shall be issued at the time of handing over the repaired dvd. They tried to convince me that everything was being recorded in the cctv and hence that was a conclusive proof of taking the dvd from you and not handing over the dvd to you, hence you need not worry that the document was a delivery challan. They also told that the car radio care is also owned by shri sunil maheswari ji in addition to the philips service centre. They tried to convince me by showing the telephone number[protected] on the chalan pertaining to authorized philips service centre owned by shri sunil maheswari ji. On talking to philips india on[protected], they gave the same telephone no as was mentioned in the delivery challan.
When i saw others also accepting the same challan, i left for my home as they assured that the official acknowledgement receipt shall be sent on whatsapp as soon as it is available. I am still waiting for that receipt.
Afterwards when contacted, they went on advising that the parts are being obtained from bombay, gurugram or delhi so that repair can be completed.
They said that one resistance is damaged and the total cost inclusive the service charges shall be around rs. 300.00. After 15 days they advised that the transformer is damaged and the cost of repairing inclusive of the same shall be rs. 1500.00. They tried to contact me over phone on 26.07.2019 but owing to my busy schedule i couldn’t attend the call. Subsequently they contacted my father by phone no [protected] advising him that the dvd handed over to them by km shivani can be repaired for rs. 4000.00 as the entire board has to be replaced. They also advised that i may purchase a new dvd with rs 4000.00; hence there is no use of getting it repaired.
I fear that they might have replaced the board/ parts of the dvd required by them for their own purpose/ use.
Now some basic questions arise out of such dealing by the authorized philips service centre, bhopal as under.
• that how the authorized philips service centre, bhopal issues such private documents containing the official phone number of authorized philips service centre, bhopal.
• that why they don’t ensure that the official acknowledgement receipts are obtained before these are out of stock.
• that whether the staff is not competent to find out the fault at a single go, and how it happens that they quote on phone three rates.
• that how they took such a long time to answer finally.
• that whether there is anybody to monitor their unscrupulous activities/ dealings with the customers.
• that it is a big question that they took such a long time to communicate the final decision. Whether they wanted to replace the working parts with defunct ones for their own befit.
• that if the model appears to be too old to be repaired owing to lack of spare parts, why such item are accepted for service; to at least grab rs. 150.00 along with replacing the good parts with damaged one.
• that whether the owner of authorized philips service centre, bhopal uses this centre for officially diverting the services to his private firms for charging higher rates or cheating the customers resulting in depriving of the authorized philips service centre, bhopal to providing services. This is also an act of advertising his personal firm by using the platform of authorized philips service centre, bhopal
• last but not the least that if any official monitoring the madhya pradesh, zone under reference knows the happenings or has decided to corroborate with the peron having the franchise of philips service centre, bhopal. The person or firm has used the authorized philips service centre, bhopal as his personal property/business and hence dared to issue such documents using the official telephone number of authorized philips service centre, bhopal without any question from any corner.
Under the circumstances, i would like to request the philips india ltd. To enquire the entire procedure of function of the authorized service centre, bhopal and get the justice for me as to how the approximate charges of rs. 300.00 quoted first time for repairing the dvd under reference has reached to rs 4000.00
Thanking you in anticipation.

Yours sincerely
Shivani khandelwal
Uni homes, bairagarh chichli kolar road,
Bhopal
[protected]
Sir,

Today my mother received a telephonic call from shri raj rathore of philips india ltd. He asked her to collect the dvd set after the lock down is over.in a reply to her question that the service centre advised about non availability of parts in gurugram, delhi and bombay, then how it could be repaired. She was advised that the old sets were lying in the service centre, and the old parts were taken out of those and the dvd was repaired. I feel that the repaire by using the old parts of defunct sets lying as junk in the service centre is not the policy of the phillips india ltd.
I don't know what to do by taking such a set where the parts fitted are as above as well as there are questions arising out of such service that the geniune and good parts might have been replaced by almost consumed parts.
Under the circumastances, the justice may be done.

Shivani khandelwa
02.04.2020