Philips India Complaints & Reviews

Philips Hand blender not repaired for the last 14 days.
I have repeatedly contacted customer care but was given only false assurances.
Since 14 days, have been informed that the product would be delivered the next day but the company is just wasting time and taking no responsibility or ownership.
Had never expected such unprofessionalism from a reputed company like Philips.
The service is not at all upto the mark and even worse as compared to any other local brand
No option but to lodge complaint in consumer forum

I have been chasing Philips Customer care members for last 4 and half months for my TV issue which has 1+4 years of warranty. After repeated discussions, now they are asking me to pay additional amount to replace my TV. So that, they will give new TV with old warranty.

The new TV difference amount which I have to pay is very close to the open market TV price, with that you can directly buy TV from Amazon. I am not sure what is the befit of having Warranty.

To reach this point Philips took almost 5months. I don't know how long will they take further to reach to a conclusion and solve my TV issue.

A month back i purchased new iron box, and it was not working, i have raised a complaint by calling toll free number - request number is 60-[protected], on the next day, i received a call from the support engineer and unfortunately i missed it, how ever i gave a call back and ask him to come next day, but after which he never use to pick up my phone, after 3 day he picked my call and he said, he cannot come and attend my call, because the call got cancelled, so i called up toll free number to find out the status of my request, and i was informed, the request was not cancelled and its still open and they provided me the local service center number to contact rather escalating to the next level to get the service, how ever i called the local service center, but no one is giving importance and they say we will not get money by attending this call, so we will not come, and no one is come and solved my problem, the worst case is, its so hard to get a helpdesk person in toll free number and same in local service center (Local service center number is [protected])

I will purchase it from online in flipkart on october 2 2019.
My order i'd is - od[protected]
My problem is this power bank just only in one month use does not working... So i claim warranty issue please replace or return
So i want to see and do something... Just waste my money
Help to resolve my problem
I want to replace or repair what ever your company does please do and satisfied me

Would like to inform that model no. Pfl32 3738/v7 a2 its screen is showing green lines which means display is gone which need to changed as our dop: 08/11/2015, serial no:[protected], since the product is under 5 years warranty & the warrant card number mentioned is pep 1015/ 14602.

So kindly look into the matter and resolve the same as soon as possible.

Thanking you
Amir b haveliwala
[protected]

Customer inquiry
Dear,
I have purchased one philips juicer mixer grinder model number hl 1659 with automatic timer control and safety inter lock system, on 1st january ’2011.
Now my large and medium jar bush and blade spindle are eroded because of this leakage and noise problems are occurred.
For replacement of my mixe jar, i have searched our local spare market but nobody having your particular hl 1659 model jar.
I am not interested and not advisable for replacement of entire machine (Worth rs.9200/-) for non availability of low cast (Worth rs. 500/-) spare (Mixe jar.)
As our indian economy and consumer product rules you should provide service and spares supply for minimum 10 years after your particular product supply stopped.

Highlights:
You should supply hl 1659 large and medium jar. I will pay the cost of the spare.
(Or)
You should replace the machine with equivalent future (Time setting, hold down clamp and safety interlock for both of jar lock and hold down clamp lock). Any cost different for your replacement new model is applicable, i will pay for the same.
Failures of above cause i will take legal action under consumer protection act 2019. I have all necessary documents for the same.

Thanks & regards,
R. Loganathan.
For your ready reference;
Model number :hl 1659
Serial number 049 21613
Date of purchase:[protected].
Unit condition : good (Except jar)

Hi team,
We had raised a complaint for philips 32 inches led ready tv as it is some display issues. We called the philips customer care and we were redirected to a unauthorized philips service center who is located at ravipuram, cochin. (Digital care - cochin).
We had to come across lot of pain and non professionalism of the service center. He repaired it saying that back light is not working which took 5 days to return back the tv and charged us 4000 rupees. Again after a week we had to face the same issue. Now that guy wants 6 days of time to open the tv behind and test it. Not sure if he is really a tv mechanic. I want this guy to be black listed and take away his authorization from all other companies. If not i will be spread this across all the social media and also face this legally. We want proper support and justice for the amount charged without doing anything. This guy spoke non parliamentary language when insisted to return our tv back. His fake company bill is attached along with this.

Contact person: suresh pr ([protected])

One of the worst service oriented company in india is philips. I bought a juicer model philips hr1855 from this company and contacted the support who gave a service request number 60-[protected] and that is the end of service. Their authorised service centres are notorious in not providing service and mostly switch off their mobile or make their landline do not work. The service manager when u contact will give various for not rendering the service but do not know how to get the service done. All this happened when the machine is under warranty period. I warn to consumers to avoid this company for any product unless you are looking for some sweet paper service and talk to their customer personnel who really give only sr.

Sir
Myself krishnamurari vishvanath dubey advocate high court bombay have purchased 32 inches led smart tv from vijay sale virar west dist. Palghar maharashtra on 24.10.2019 delivered on 25.10.2019 and installation done on 29.10.2019 but since than networking and miracast facilities available in tv is not working. I asked with the person who had come for installation but he could not resolved it saying that he does not know about the same.

So you are hereby requested to consider my complaint and resolve it as soon as possible failing which i will constrained to take proper legal action for the same. So please do needful.

Thanking you

Yours truly
Krishnamurari vishvanath dubey
Advocate high court bombay
Con. [protected] / [protected]

Philips led t. V - warranty 5 years - model no : 32 pfl 3230
Serial no :[protected]

Purchase date : 23.10.2016

Philips led t. V - monitor (Screen) small circle formed. There is a small circular shape on the screen. Which is automatically generated.
Please send a repair engineer is requested to repair it immediately

Contact no : [protected]

I bought Philips 2.0 Tower Speakers on June 30th that first came with a defunct mic. You guys replaced it after 10 long days. Now, the speakers have stopped functioning altogether since August 26th. Despite numerous complaints at your customer service centre, all my pleas to fix the speakers fell on deaf ears. Request you to kindly replace the speakers or replace your customer service centre altogether. #Philips #DefunctProduct #Vijay Sales

Philips Krishna Nagar Service centre is giving me time from last 4 months.

Service Centre Details - New Govindpura, Krishna Nagar, Delhi, 110051
Phone - [protected]

Power bank not work so plz solve this problem and give me a service centre no and i bought this power bank from flipcart online soppiing company.
Today power bank not works not carge and not give supply.
My mobile no is [protected] my address rtc bhondsi gurugram pin 122001.
Power bank ki warrarnty 6 month ki thi or ab power bank bilkul krab hai

I am bougt a power bank from flipcard few days ago but today power bank not work.
Many time i try coustmer care no or call centre no but no reply comes from coustmer care or call centre.
Plz help me or give me a solution of power bank or proper satisfaction.
My mobile no is [protected]
My address rtc bhondsi gurugram pin 122001
Or police training centre

I had ordered philips hi114 1000-watt golden american heritage soleplate dry iron from amazon on 10th october. There is warranty on this iron box but it suddenly stopped working after 15 days. I think the power was not passing to iron box. When i plugged in indicator is not showing light and the plate is also not getting heat. I will share the photo of the iron box when the box was connected to electricity. The order id is[protected]. Resolve this issue by repair/ replace the product or refund the amount as soon as possible. You can contact me on mail ([protected]@gmail.com).

Hi,
My philips led tv (50inch), 2 yrs old is not functioning properly with minor fluctuating screen. Your company engg named shivaji from soham services, came and took rs 1298 as service charge without repairing it. He was unable to service it, but charged us money and did not agree to take it later together after total repair how can one charge service charge in advance without repair. He has recommended taking it to the company for further service. My tv is under warranty of 5 yrs, but unfortunately warranty card is missing. Kindly look into the matter.

Defect : - My Philips Electric Shaver bought on 17.01.2019 has developed a defect in the rotary blade casing within seven months use. Metallic strands coming out of the blade casing & injuring my skin while shaving.

The electric shaver is under a 2 year warranty. On the product box it is printed in bold 'Long Lasting Blades' and in the enclosed Instructions it is recommended to replace the shaving heads every 2 years.

I sent mail on 31st Aug 2019 to customercare.[protected]@philips.com and attached 1)product warranty invoice dated 17.01.2019 2)Amazon Invoice and 3) defective product jpg images for your reference.

Received reply from Philips that rotary blade and casing is not covered under warranty.

Eleven mails have been exchanged since 31st Aug 2019 and on 19th Sep 2019 their reply has been:
'we have forwarded your case to our concerned team for further clarity.
We will get back to you with clarification at the earliest.'

Philips India is refusing to replace Defective component under Warranty and simply taking time and then replying that blade / cover can not be replaced because they are parts subject to wear and tear.

I have been pressing the point that :
The rotary blade Cover is defective and hence I am asking for its replacement. The defect has not appeared due to wear and tear o[censored]se but because of inherent manufacturing defect.

I AM ASKING FOR REPLACEMENT OF DEFECTIVE COMPONENT UNDER WARRANTY.

I am very much dissatisfied with Philips India quality of product and quality of Customer Service.

I have made a online customer service request for my Philips TV set display change which was out of warranty. Now it is nearly 1 month i am yet to receive this TV repaired. I even tried to contact with Philips customer care [protected] and service centre at vikhroli (mumbai) many a times and every time i was only given fake assurance that my TV set will be dispatched the next day. Request to kindly intervene in this issue as urgent as possible

I purchased the phillips powerbank from flipkart, after using several months its otg cable which came with the product is not working. I tried contacting phillips by registering the product on their website and to claim warranty i even send the email via their platform to generate the support ticket (#222696), and tried 10 times on their given number[protected], but they never responded.
I sent email again, but no response. I called on general customer care but no help i got.
I even gave them proof of purchase in the send email ticket.
The emial sent and receive was to philips displays & audio consumer care team (India).
I need either they repair my powerbank and replace the otg cable or they provide me with new powerbank or they refund my money.
I attached the original invoice, i also sent this to phillips india.

General number:[protected], i called this number but no help i received.

I have purchased 48PFL4150 from PE electronics on 12.08.2015.

On 25.7.2018 I had display problem black screen, I have tried to contact customer care number but it is not working, I called service centre and they gave me customer care number and I raised a complaint number HYD[protected], with out attending company closed complaint, I gave another complaint HYD[protected] which is still pending from more than one year, company phones and emails are not working from six months. I have recorded voice calls of customer care and some executives of Philips.

Your service is very wast service
मैंने 05/10/19 को कम्प्लेन किया इसके बदले कोई रेस्पोंस नहीं मिला फिर मैंने 10/10/19 को कॉल किया फिर बताया गया आज आपकी service हो जायेगी फिर एक no लोकल एरिया का प्रोवाइड किया गया फिर भी कोई रेस्पोंस नहीं कॉल करने पे ऐसी घटिया service है आपकी फिर आपका प्रोडक्ट कोई क्यों लेगा मै अब उपभोगता फोरम मे कम्प्लेन देने जा रहा हू और सोशल मिडिया मे भी लोगो को जानकारी दूँगा आपकी फिलिप्स कितनी घटिया सर्विस देती है सो प्रोडक्ट बेच देना है और कस्टमर को सर्विस के नाम पे धोखा देना है ये है आपकी कंपनी