Philips India Complaints & Reviews

The handle of mixie jar purchased just 3 months back sheared off at the bolting area. The dealer Quilon Radio Service Directed me to get replacement on the Warranty from authorised Service centre .But when the centre was approached they send me back by saying they shall contact when they get the stock .No positive date is neither given . Even after a week they are not giving any date of replacement .
BOUGHT FROM QRS TRIVANDRUM
PRODUCT PHIHL7701(Philips mixer grinder -750W )
INVOICE NO 167561
INVOICE DATE 05/11/2015


Mixie cannot be used without handle and the breakage is not due to any fault o[censored]s . It is a manufacturing defect . Request your intervention and replacement of the jar urgentlyThe handle of mixie jar purchased just 3 months back sheared off at the bolting area. The dealer Quilon Radio Service Directed me to get replacement on the Warranty from authorised Service centre .But when the centre was approached they send me back by saying they shall contact when they get the stock .No positive date is neither given . Even after a week they are not giving any date of replacement .
bought from QRS Trivandrum
product PHIHL7701(Philips mixer grinder -750W )
Invoice NO 167561
Invoice Date 05/11/2015


Mixie cannot be used without handle and the breakage is not due to any fault o[censored]s . It is a manufacturing defect . Request your intervention and replacement of the jar urgently
Name of service centre *---- PHILIPS Assurance, Pavithram, TC 12/481(1). Thekkummoodu, Vanchiyoor po, Trivandrum-35

Dear Sir,

I purchase Philips home theater
I submitted documents timely for Movie card
but i am unable to register card retailer not given proper details.

Please extend the deadline or issue new card

Regards

Sapan
card no. [protected]
mobile no. [protected]

IN RE poor quality product (Philips bikini genie -trim, shave and style) sold by Croma, pala storing centre, Ground floor, Mumbai -400064

Dear Sir / Madam
This is to bring to your kind notice that I had purchased Philips bikni Genie trim, shave and style from your store which is located at Malad ; for a consideration of Rs. 1780/- (One thousand seven hundred and eight ) paid by credit card vide your Invoice ;SLPOZA[protected], on 26/12/2015 at 12:48 pm.
The said goods are suffering from the following defects:-
(i) Shaver of the said product is malfunctioning.

I have reported the above matter to your floor representative and to floor manager as well on 1st January, 2016. They promised me to replace the product. After the verbal surety given by them to me to do so, I have left the product with them for further compliance of replacement.
They also promised the phone call from the store regarding the further procedure of subject matter. It has been almost 20 days and no communication is made from the store in any means. The Croma retail store is always known for its service and a quality product in the retail market. So Croma has been my first choice since the shopping. I feel regrettable after such treatment and unprofessional approach exhibited by the Croma employee to me which is highly unbusiness like.
On account of your aforesaid dereliction of duty and failure and neglect of commitment and promise I have suffered some mental stress. You are hereby finally called upon to replace the goods with new goods within 5 days of the receipt of this notice failing which I shall be constrained to initiate against you for Redressal of my aforesaid grievances and recovery of the aforesaid goods. Proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of The Consumer 'Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note.

The product has a warranty purchased from amazon but the refused to refund it .and told to resolve it through u its philips aqua touch AT620/14 men's shaver which has 3 straight big plastic poles to rotate blades one of which has came out from the stick to which its connected and it has a spring to its better u refund me than replace it ok

When on switch is pressed, suddenly voltage goes off.We cannot switch on this appliance .
Other switches also gets off as the voltage goes down.

Respected, sir/madam
i vinit dugar
contact number
[protected]
i would like to raise the complain for the led tv philips which i purchase on 19.12.2015 then we have started using the product it display was not working and when we raise the complain for the same with distributor, they said there is a manufacturing defect in the software of the product then i have issued the mail to the philips consumer complain helpline they assured me that i will get my money back but no one from the department has called me to take my account number so that they can refund my money i have no received any response from them.
kindely tel me the name of the person to whom i can escalate the matter

Name vinit dugar
contact no [protected]
date of purchase 19/12/2015
led tv philips
display not working
your techinical person visit our place he said manufacturing defect so i want replacement as early as possible

To the respected sir, My name is K Praveen Kumar, I purchased a DVD player from snapdeal on 25th July 2015. Item PHILIPS BLU RAY DVD Model BDP2180/94 PLAYER From[protected] My DVD Player not working and I immediately complained this to customer care by calling toll free number. After this I waited for a week days . There is no response from Philips service Centre. After a lot of trails I got a contact No from the customer care . His name is Mr Khaja (Area service head) . And the very next I spoke to this guy over on the phone and I explained everything to him. He suggested me to hand over the product in service Centre in Kukatpalli, Hyderabad. And did same on 30th November 2015. Still there is no response from the service Centre . More over the person who is working in service Centre is giving me wrong guidance and telling lies every time. It's been 48 days still there is no any response . Kindly help me with this. My Contact details K Praveen Kumar +[protected] [protected]

Dear all, We wish to bring to your notice the recent embarrassment and mental stress that we faced due to the brand PHILIPS and now we have come to a conclusion not to buy “PHILIPS” brand again We purchased a PHILIPS 40” LED smart TV (40PFL6606) in Singapore on 17-Mar 2012 and brought to India. After (8 months) the display faded in one corner and hence we got in touch with the Service center in Kilpauk (Compliant no. PCHN[protected]). Sadly, the engineers were not proficient enough to solve the issue even after multiple attempts. They gave an excuse that the TV is from Singapore and hence they could not get its parts in India. After a long struggle we managed to get a replacement for the LED TV, another 42” LED TV (42PFL6357) by paying the difference in amount Rs. 7000/- to the company, which has turned out to be waste now. Suddenly on 05th Oct 2015, we were not able to switch on the TV and approached the service center in Ayanavaram (Techno smart services) through the PHILIPS call center[protected]. (Compliant no. PCHN[protected]) The engineer Mr. A. Ravikumar attended the compliant and was unable to figure out the issue. He took pictures of the TV to identify the defective parts. He said that defective parts are to be changed and it will cost Rs. 5, 500/- and collected Rs 1, 200 as service charge in advance. We were waiting for 1 month, after which another engineer named Mr. Viji (sent by Mr. Rahul Anandhan (Manager, PE Electronics South Zone) visited us and informed us to bring the TV to Valasaravakkam service center. He also said that the license of the previous service center (Ayanavaram) got cancelled and gave a new compliant no. PCHN[protected]. We carried the TV as advised by him. Now, after 2 full months they are asking us to take the TV back which is in a very bad condition I.e. 75% of display is blurred. If we want the display to be good they are asking us to pay Rs. 42, 365 (the original TV cost itself was only 40, 000) otherwise take the TV back in the same bad condition after paying 1, 200 as service charge (for the second time) and asked us to collect the previously paid 1, 200 from the other service center (Ayanavaram), the license of which got cancelled. Is this the way the customers are meant to be treated? After trusting PHILIPS and buying such an expensive TV this is what we got in return. Thanks so much for this wonderful user experience. The below are the contact details of concerned authorities from PHILIPS 1. A. Ravikumar, Service Engineer (Ayanavaram) – [protected] 2. Rakul Anandan, Manager, PE electronics (South Zone) – [protected] 3. K . Viji, Service Engineer (Valasaravakkam)- [protected]

I am owning my shop at nagercoil, kanya kumari district, tamilnadu for the past 20 years .my shop name is nirish electricals and hardwares. For the past two months my area dealer of philips mm agency has not provided me with any of the philips products . They keep on supplying every other retailers except me. Keeping on personal issues in mind they are ceasing my promotion of philips goods. I kindly request you to look into this issue and make me get adequate supply of philips goods. Thank you. My mail id [protected]@gmail.com And my contact number is [protected]

Philips TV 39PFL3850 was purcgased by me on 26/6/15. After just 6 months o[censored]sage, the TV started to give trouble. There is clouding of screen and cracking/popping sound in the standby mode. Let me discuss the problems. The clouding of the screen as i understand is because of some layers separating from each other. Online forums have discussed the problem and it happens because of layers separating due to heat production during usage. As far as the cracking/popping sound is concerned in the standby mode, that is also related to heat production and expansion-contraction that happens (maybe in the motherboard) as discussed in some online forums and as predicted by your visiting technicians. The problem of cracking/popping sound is quite rare and unfortunately, my TV has it! Now i wonder why this problem is happening in a TV purchased just 6 months back?? I have been using Sony and Samsung TV's for many years without any issues at all!!! I have realized now that may be it is due to quality difference between the different brands! I really am disappointed that the TV has to be repaired and serviced in such a short time o[censored]sage. I request Philips company to take the issue seriously and think of replacing the product at the earliest as i feel that the product has not performed upto its expected standards!! Repaired products are anytime inferior to the well manufactured and properly performing products. I am not asking for a favour from Philips but it is my right as a customer to claim for a decent product for which i have paid a decent amount.

Sir, My 32" L.E.D T.V is speaker fault complaint register in 28.12.2015 (PCCC[protected]) but problem is not solve. and Service is very wost. not P{roper information many time calling and phone is not attending. please solve the problem.

1. I'd given my Philips Soundbar Home Theatre to Gibson Innovation Auth Ser Centre (New Prerona Enterprise, 5, GB Dutta rd, Kolkatta (WB) for repair on 23 Oct 15 after registering with Philips Customer Care Dept. For 40 days the product was kept unrepaired for a part (main power unit) which could not be procured/provided by the service centre or the Philips Company. Astonishing. Due to the inability to repair the product it was returned but in damaged condition and when the Manager was informed of it, she bluntly disagreed and didn't care to look into the matter. The matter was reported again online to Philips in 3rd week of Dec 15 on which their Area Head Service Dept, Calcutta assured of looking into the issue but nothing has happened after that. 2. I'm completely unsatisfied with the entire process of pathetic services rendered by Philips and its service centre. Philips needs to overhaul its after sales services less it closes its operation here n elsewhere. 3. My contact No is [protected]. Philips is requested to look into the grievance earliest through the Consumer Complain Forum.

I purchased a philips air purifier on 21 december 2025 but after one week it started giving out a burning smell. I submitted a complaint at customer care but service person said that ok.but I can feel that continuously that there is a smoke smell.is this your way to handle the complaints by totally ignoring them?

Bought it on 12/6/15 from Tewari Electronics New Delhi Purifier not working since 02/12/15. Reapeted complaints 03 December Complaint No[protected] 08 December Complaint No[protected] 21 December Complaint No[protected] 26 December Complaint No[protected] Despite repeated complaints, contacting by phone etc to no avail. My father 85years old heart patient. Need help

My name is ankit mohta from indore, M.P., I have a Philips DVD player which was unable to read the disc, I send the player to your authorised service center in indore to M/S gayatri incorporation, MZ floor, yeshwant plaza indore on 3rd November 2015 . They changed the lens and charged rs.900 for the lens and gave us a warranty of 60 days. at that time the problem was fixed, but the same problem came around 14th of December some how I have misplaced the bill, they straight away refused us, misbehaved with my staff and showed a very careless approach towards our complain, they were not even ready to check the lens details as well, kindly take some serious action against this service center

I have purchased Iron Box in GCC country with world wide warranty and it's got defective now. I approached on 29-Oct-2015 Philips service center (USB Electronics Chennai) with bill copy and they accepted that time given acknowledged copy after now(17-dec-2015) denying for the world wide warranty and they given un-acceptable statement ' This protect not purchased in INDIA and your invoice also not mentioned service available in INDIA' My case id No: 50-[protected] My Name: Venkatesan.R Mobile no:[protected]

Bought Philips Induction cooktop model HD4938 from Snapdeal. Its not working now and its just been 1 month. I have placed Complaint 4 times in philips consumer service centre but my issue havnt resolved till now. my complaint no. is[protected]. Please resolve this issue. And after 5th call they told me the services are not provide at my location.

Date of Incident: 15/12/2015 Invoice number: 12/12/2015 Full Description: Company did not install the product properly. Service engineer did not take safety measures while installing the product due to which it has spoiled the LED(TV) panel at my home. Contacted customer service but rather than getting a run around did not get anything. Desirable resolution of the complaint: Action against the customer care team, service engineer. Want to return the product. Require full refund and the compensation to fix my LED(TV) panel. Trying to contact the corporate office but unable to get to the appropriate person and just got the run around. Attached is the copy of invoice and picture of the LED(TV) panel to show the way installation has been done.

Dear Sir, It is to inform u that I had purchased a 5 in 1 Home Theatre (SPA4500B) on 25/05/2015 from your authorized Philips dealer “Desai Electronics”, Chandni Chawk Kolkata. But just after a month the remote control of the system went out of order. I went to the dealer and he gave the contact address of my nearest service center .As per the address I went to the service centre (Ankit Infotech, 6k B T Road, Kolkata- 2).But they told me the remote control is now not in stock as the product was newly launched in market and told me that they will inform me as soon as the remote will come in stock. After two months when I got no response from the service centre, I again went there but still heard the same that no remote control in stock. Later I came to know that there is a home service for this product. I lodged a complain no SUP00155167 Customer care assured to contact me within two days but they did not. Again I went to the dealer and they gave me the contact number of Mr. Mondol ([protected]) after which I contact him & came to know that the complain which I lodged was cancelled without reason. Mr. Mondol gave me another number ([protected]) and we talked in conference line. He assured me to do the job within two days. But this also went in vain. At this stage I think I had made a great mistake in purchasing this product. And to tell u sir that whats the use of keeping such irresponsible persons and service centre for customer care service. If my work will not be done within two days, I have to lodge a complain to the consumer forum for the immense harassment from your end & service centre. Regards Snehasis Paul [protected] 169/26 Nagendra Nath Road Kolkata- 700028 Near Satgachi Burtolla