Philips India Complaints & Reviews

I purchased a juicer mixer grinder model hl 1631 product sr no. [protected] through snapdeal sellar - micromax technologies p ltd. bij vill. bijwashan near cisf camp delhi invoice no. s9db69/16-17/3374 dt. 13 july 2016.in this regard my complaints are as follows-
1. part no. 15 fruit filter is missing in carton
2. grinder jar part no.13 it's ditached blad is not fixing in position, seems diameter of blad is bigger than required.
Please look in to the matter.
With regards
S r sharma, house no. de 40 indraprasth r d a colony raipura - raipur, raipur c. g. pin 492013
Ph. [protected], [protected]@gmail.com

Hello,

Firstly, i wanted to inform you that your customer service are the worse serveries i have ever seen in my life time.

I had purchased philip led tv in april second week (Biggest mistake of my life, i have made).

I was experienced with the problem, no display in tv. After raise many complains, executive visited and informed me that ssb card is damage, then he changed it next day.

Surprise!!!, same led start fluctuate and 3 hdmi (Display in ports) ports out 4 are not working. The one which i working give me no sound only display. Then i called again to the service center and they informed that the complain is closed and i have to raise new one, so i register a new complain (Pdel[protected]) on 15 july.

Now i am calling daily to the service center and they contentiously ignoring my request and did not provide a single resolution, not even the escalation department helping me.

They informed me that the complain is in pending status because o[censored]n-availability of ssb card and asked me to contact service center. I asked then to contact and let me know, so they answered that service center not picking call from them. How service center will my phone? If they are not picking yours.

From last five days i am calling to your customer care and daily they lied me that the it will fix tomorrow and they informed me once they contacted service center but no response. I have been waiting for there call. But they made me fool. And now finally they stated cutting the call, whenever i calling asked them to after it to escalation department.

I do not know what to do now. However i am attempting to contact senior level but did not. Asked costumer care for email address for senior escalation department via chat and mailed them.

Thank you
Yoegsh sharma

I had purchased a Philips steam iron GC1010 the Aluminum soleplate is got some corrosion on its base plate, This is been happened suddenly after using steam iron function and after use of couple of days this been happened don't know what's wrong with this.
I request you to attend my complaint and solve my issue also pls change the Aluminum soleplate .

Purchased philips blue ray sound bar model : htb5151 on 04-oct-2015 for rs 33500/-.Initially we had to wait very long for demo. Then, the engineer said, all functions cant work properly as we didnot have wifi. After a month, e had wifi and we again called engineer, then also fm was not working, some functions were still not working properly.. He said there is some change in technology from the company, so a new dongal will be provided by the company. We talked to anil and abhishek from philips regarding this problem. It was in the month of january and he assured of providing it within 10 or 15 days. He never turned up. We had to follow him for this device and we got it alomst in the month of march. Then service engineer took days to come and still could not solve the problem, though he talked to philips engineer anil and abhishek. I personally had talked to both of them so many times, but all in vain. Now they are saying this dongal cannot work with lcd so we cannot use various functions of philips. No philips engineer ever contacted us to know about the staus. Even when we called them, we got neither satisfactory reply nor solution to our problem. Now local engineer have stopped picking our call also. We want this model to be replaced if it cannot work with all advanced features. As for cd feature only we dont need to buy anything worth rs 33500/-

I have booked philips home theater on 7 july and take 16 july.. I found the product in poor quality packaging, looking like 5 to 6 years old product, damaged from the corners worst and dump sound effect. I call the customer support on the same date when i was take the product.. Now whats the solution i want to return the product or refund.. Why company arguments with me.. Please return the product why company try to make us foolish or mad.. I'm sending the images when i found the product in poor or worst condition

I bought a juicer, and earphones and both the products are in warranty.. I have lodged a complaint regarding the items and i was directed to go to the service center in rajahmundry.. Near sai krishna theater... The center's response was really very worst... I really didnt expect this from philips... I always buy your products.. Dont make me get negative feeling regarding it.. I hope u would look into this soon...

To whom so ever it may concern.

This is for your information and further necessary action that i have
Purchased 1 philips led 40ffl4958 from kay dee electronics (1b-1 opp
Metro station, sector 18 noida on dated[protected]invoice no 4708),
And my philips led tv is not working, no display from last 20 days i
Have complaint on customer care number also, but till now no
Atisfaction response from your side.

Requesting you to please look into the matter and resolve the issue at the
Earliest.

Waiting for your prompt and positive response.

Raj kumar sohi (mob no : [protected])
C - 32, 2nd floor, gali no 16,
Hindon vihar, sector - 49, noida

I bought philips 40 inch full hd led tv online from snapdeal on 6/dec/2014 for price of rs 31450/- but after 1 and 1/2 year successful running t v stop working suddenly so i registered complaint with philips and on 06/07/2016 engineer from philips examine t v at my home and them he took t v to nagpur service center for further detail examine. After detail examine they conclude that the picture screen of t v absorbed moisture from air and that why t v screen panel got damaged which need to be replaced, for replacement of screen its require 19500/- rs. Warranty period was for 1 year.
Now my u question is that there was no instruction in instruction manual about watching t v in air tight container. If company has provided in the instructions manual that t v should be watched under air tight container then we could have watched t v in air tight container to minimize damage to screen.
I bought the t v for its brand value and such a renowned brand products become faulty then which products we should buy
I invest such a big amount in the tv with the hope that we will enjoy it for several years, it is not possible for us to invest such amount every year in tv we are middle class people.
Company should produce high quality tv sets
I want full replacement or refund of my money
I hope my problem will be resolved
Attatched email from philips service center
Thanks

I had purchased online from flipcart, a philips 40pfl5059 102cm (40.2) led tv bearing imei/serial no. [protected] through invoice no.#dei_tik_01l[protected] at a price of rs.30990/- on dt 12.09.2105 (copy enclosed) with one year warantee. the tv is working since installation but since last two months a vertical line of width 4-5" is being shown on its screen (copy of images enclosed).
I made a complaint to a local service engineer of philips mr. neeraj, mobile no. [protected] on dt 18.05.2015. he visited my home on 20.05.2015 and after checking he told that the tv is to be sent back to flipcart and he shall lodge a complain and within a month your tv will get replaced. but till date nothing has been heard either from flipcart or philips.
Kindly resolve the problem associated with tv as soon as possible.

Sunil kumar bansal

I had purchased a philips monitor (224e5) on 09 june, 2016 from infibeam.com and delivered to me on 14.06.2016, after two days, ac-dc adaptor was not working therefore nothing is showing on monitor means no display. i had registered my compaint on 20.06.2016 but complaint was not resolved till now.

Hope for early solution.

Jitendra kumar

Comlaint no. comlaint no.[protected]
Serila no. uhba[protected]
Philip monitor model no. 224e5qhsb/94

I had purchased a 39' led tv with 4 years warranty on september 2015

The tv is working, i made a complaint with phillips customer care, complaints number # phyd[protected]. an engineer visited my place, he disabled the tv and assembled it back, attached the same as an image.
Engineer saying that it will take 10 days to repair, kindly do need full.

Around 6th june 2016 i registered a complaint no. 60-[protected] (uv lamp warning indication on). this was resolved by 11th june 2016.

Again on 4th july 2016 same problem occurred (uv lamp warning indication on) and i have registered complaint no. 60-[protected] on the same day. since then my complaint is being ignored and i am not getting service.

On friday 8th july 2016 a service technician had visited my residence. checked the water purifier and told that it has to be taken to the service center. thereafter i have not received any communication or no one has taken the water purifier to the service center.

Since 4th july 2016, i have been calling philips toll free number[protected] every alternate day. but i am not able to get any satisfactory answer. thrice, i have been told that i will receive a call from “philips official” and my complaint will be resolved asap. but neither i have received a call from any “philips official” nor my complaint is resolved.

I hope, my written communication will help escalate the matter and my complaint will be resolved on priority.

Thanking you in anticipation.

Best regards,
Utpal mahant
Dt: 12th july 2016

I bipin kumar, from patna, bihar. sir, i had buyied a philips monitor on 21st may 2013. sir two days ago my screeen starts showing a vertical line and just the next day whole screen is damaged by itself and nothing is showing. whole screen is black even there is no accedential issue with thwe monitor. my serial number is uk5a[protected].
Hope for early suggestion and solution.

Mera philips led tv ka part motherboard duplicate tha ye tv repairing ke weakt philips serivce wale ne batya. Mera tv jal gya tha maine jaha se tv liya ounko phone kiya ounhone serivice centr valo ka no diya ounhe maine phone kiya turant ousi din aay ounhone bola motherboard jal gya hai maine pucha kitna kharcha ounhone bole 5000 maine bola abhi tv warrenty me hai ounhone bole warrenty khatm ho gai maine 5000de kr tv ko banvya lekin dusre din fir band ho gai ouske bad se ousko phone krra hu vo vapas aa nhi raha hai mai a. Q. Khan gharakh manch me mahalakshmi electronics ke khilaf case krunga aur agr maine showroom tv liya vo tv purani nikli hai 33000 ki tv hai vo muze pura kharcha chahiye nhi to kl ke kl tv repair chahiye aur 5000 jo maine philips worker pathan ko diya hu ouska double muze milna chahiye grahak manch me jne ki date 12/7/2016 complaint krne wale ka nam abdul qadir khan.. Mob number..[protected]/[protected]

My complaint number[protected] any my contact number-[protected], my juicer - mixture is not work date of 07/07/2016 and i had call your customer care talk with (akshay singh 07/07/2016 time - 5:45pm approx and my talk with him that my juicer mixture model no. 1631 and he told me with in 24 hr call you, our engineer nobody response any response me, they handled your complaint, after 24hr, i called your customer care with ms. prayerna singh, i talk same thing with her no response me and second last i talk same thing, she provided service center no. [protected] who's switch off, and last i call your customer care talk with mr. ashvani kumar they provide me both no. of service center mr. nitin kunder-[protected] who's switch off and second no. [protected] they not pick my call.
So kindly i hope you that you will help me.
Because m very tried again and again call your customers care about my complaint.

Sir, i already submitted a compliant against the led lights which are procured from a authorised phillips dealer, hyderabad, after giving the compliant 3 to 4 times a call was came to me from ur end, saying that we r resolving the problem shortly, but till today no replacement was done and one person mr. Kartik from chennai has talked with me on phone many times and he reuested me to send the not working led lights photoes on whats up, the same was sent by me to mr. Karthik and many times i called to mr. Karthik for taking necessary action and many times he said the problem will rectified tomorrow, but till today no action is taken place, iam facing very much inconveince for replacing, at present iam thinking that, why i choosed the failure brand of phillips led lights, my neibhourers are procured local brand led lights and they are working many times better than phillips, till today all local brand led light are working properly with out a single compliant.

Since last 20-25 days i have registered 4 complaints till date,
Complaint numbers:
1) ptna[protected]
2) ptna[protected]
3) ptna[protected]
4) ptna[protected]
I had repair 15 days back and after repair within 2-3. days my tv stopped functioning now i am following up since many days no one is helping me out, things are running in loop.
I have even escalated this issue but had no results.
Now i am cursing myself, why did i bought philips tv.

Very low standard customer service.
Was not expected this from brand like philips.

I had purchased Philips GC 1010 steam iron on 14th August 2015 through Snapdeal.com.
Sir, today the iron has started sparking all over, sometimes from the base and sometimes from the top. I am scared to use the iron anymore.
I would like to get it replaced as it is in the warranty period. I would like to know as to why does it spark so much.
Anuradha Goyle
L 1 B University of Rajasthan Campus
Jaipur
Rajasthan

Dear sir,

We are at madurai. My daughter has finished b. E (Ece) in 2016.
He search some job seekers consultant like shine.com. But they used your company name. A job at philips india ltd., bangalore. And remit rs.2000/- for documents verification first and send your resume to philips.

This for your kind information.

Thanks with regards,
Teekayyes.

Totally not satisfied for purchasing this product and also for warrenty..not working properly from the first day of purchasing..seller saying that we have done physical damage from inside of the cable..how can we do that for our own product ???.so please react to this..and sell good products