Philips India Complaints & Reviews

I have paid total 1800+5618=7418 rs for registration and profile verification to shine.com. I had paid money in the name of Shashank Kapoor head of shine.com. I am not getting any proof about that and I think it is fraud. I want my money back. I get mail from shine.[protected]@mail.com.

I bought Philips 32 inches LED TV from Girias, Coimbatore 10 days back. It was told that Philips service technician will come for installation in one or two days. But even after 10 days, no one had come. One of the technician called & told that, he will come in half an hour. But later if I call him, he is not picking the call. This is happening from last 4 days. Also, it was told that I will receive the warranty card during the time of installation.

sir
my Philips tv 's sound is not working properly. i have made so many calls on customer care no. but no action has been taken. so you are again requested to solve out my problem. neither i will have to go in consumer court.
[protected]

Please note that I have purchased a Sound Bar of Philips SPA375U Enhance Blu having Item Code[protected] on 19th July, 2015 from ezone at Viviana Mall, Thane (West). I was assured installation and demo on delivery. Despite sending a mail and telephonically providing all the details as required, no person has been deputed for installing the same, as a result of which I am unable to use it. I trusted ezone and purchased your product thinking it to be a genuine dealer. However I am utterly disappointed by the service provided. Please look into it and take severe action at the earliest.

I have bought a LCD TV whose panel is faulty. Model No. 32PFL5409/98 Sr. No. DN1A[protected]. Kindly arrange to change my LCD panel. Rohit Mittal, Flat No. 22B(FF), Bhatia colony, 3 K Road, Rajgurur Nagar Extension 1, Ludhiana -142021 [protected]

Dear Sir/ Madam, This is with reference to subject; I had recommended my close relative Mrs. Sheela Rathod (Age : 76 years old) a retired professor who stays alone, to buy Philips make LED TV. We had purchased this 22” LED Philips TV PFL 3958 on dated 16/02/2014 from LASSI Electronics, Dombivli (W), Thane. Since from day of purchased we had faced many issues related to its operation. During its one year warranty period, 5 times service complaint was launched. In one of its service, there was replacement of power supply. We informed to LASSI Electronics of faulty pieces received and we want the replacement. But at that time he just ignored and things just went. Now on 25th June 2015, this TV was totally non-operational. When launched complaint for service, technician had came who charged Rs 300/- for it’s servicing and told to replaced the panel board which is costing Rs 7500/-. When informed to LASSI Electronics, they told us its Electronic item, anything can happen and it’s now out of warranty so we can’t do anything. When told we will complaint this issue further, they told us that they will talk to Philips regarding this and inform us. But since last 3 weeks they are just giving us false commitment and ignoring as they are in the assumption that this old lady can’t do anything as she is alone. Now we are also very much confidence, this TV received was sent faulty from purchaser itself. It’s my humble request to you to look into this matter very seriously, and give replacement of new LED TV. Considering the age of this old lady who stays alone, and her money spend for this TV, it worth that she should get justice. Kindly do the needful. Waiting for your prompt reply. Attachments attached: 1) Original Bill copy of TV Purchase. 2) Last Service charges bill copy from Philips. Regards, Prashant P.Kadam Mobile: [protected]

Dear Sir, This is to inform that we had purchased a new brand Philips 22" LED on dated 16/02/2014 in name of Mrs. Sheela Rathod. During its one year warranty period, we faced many problems with its operation. Within its one year period 5 services were done. during one service they replaced the power supply. Now since last month on 23rd June 2015, it doesn't at all operate. When raised the call to Philips for service they told it will charge Rs 7500 for its servicing and took Rs 300 as service charges. During its warranty period we had told the TV purchaser (LASSI ELECTRONICS) that we had received faulty Philips model and need replacement of new TV, but we didn't got any response. Now this Purchaser is also ignoring and had told us since is warranty is finished we cant do anything. But when we told we go to we will go to consumer complaints, he is just giving some reasons and telling we have launched complaint we will let you know from since last one month. Also this TV which I had recommended to my known relative Mrs. Sheela Rathod, who is a retired lecturer ( 73 year old ) and she is staying alone. From day of purchase she is facing this TV problem. Also this is very well known to TV Purchaser (LASSI ELECTRONICS) who is just ignoring. Its my humble request to you, please take this matter seriously and try your level best to get replacement of new TV from Philips and this will give justice to this old lady. Thanks and regards, Prashant P.Kadam Mobile: [protected] email: [protected]@rediffmail.com

I had use your philips customer service for the first time on 10/07/15 because i have a philips filter in which the candle placed is finished and has to be replaced with a new one . From that day i am calling everyday to customer care centre to send a technician so that i can come out of this problem . But there is no proper service from your side and it is a waste customer care center were there is no proper service. Please help me i[censored] can and do the needful . Its been a week calling u to send a technician each & everyday. Customer complaint no. 50-[protected]. Sorry for this reply.

I have purchased a LED TV few days back from your dealer at Puri. After just 7-8 days, we started facing issues with the TV and already for last 10 days we are not able to use the product. It seems, I took a very bad decision by selecting this brand. No one has attend the call yet. But call status show progress. Complaint No.: PBSR[protected] date of purchase: 14th June 2015

Sir it is my painful duty to inform you that after lodged a complaint, there is no response from your side. Sir I think I have committed a serious mistake by buying your product.sir in my local area there is a Philips service station, but it only name shake.whenever i am contacting your representatives and telling about my problem their usual answer is "sorry sir" and we are very sorry for inconvenience.sir finally i want to know whether my problem will be sorted out or not. awaiting for a quick response. From: DEBABRATA MISHRA Contact no. [protected] email id : [protected]@gmail.com

Hi, This is to inform you that we purchased a new Air fryer from snap deal as a part of my wedding gifts in December 2014.We didn't open and check the machine as it was to be gifted at the wedding and we didn't want to spoil the packing. Three weeks back we opened the fryer for the first time and we noticed It was not working . We complained to Philips, they took the machine for repair but I recently got a call that the motor and fan is broken and I need to pay some 4500 Rs as the parts are not under warranty. We had paid 10k for the new machine at the first hand and now Philips is asking money for repairing a new machine. This complaint is against both Snap deal and Philips for selling broken equipments. And they have to take the responsibility for replacing the airfryer.

i've bought philips HR1602 550W HAND BLENDER on[protected] from flipkart which is under warranty of 2 yrs..but the chopper is not working when loaded..few months back also i've faced same problem so i've replaced the part from your authorised service center in chandigarh..and now again m facing the problem..the chopper isn't working..so kindly do the needful

As per service Request no. SUP00 - 16622, I had requested for installation and demo of Home theater HTB 5580 / 94 yesterday after noon and I was assured execution in 24 hours. When I called in the after noon today, call center said they would arrange. Later at 4.15PM, they asked me to talk to Mr. Abshek, Area Manager on[protected]. He was very rude and was telling me that since the request was put on sunday, the 24 hours would only start only on Monday, he can't assure any service guarrantee as it is raining in Noida (it rained only early in the morning for a while and after 6PM) etc. Again I called call center to complain. They confirmed that what Abhishek saying on 24 hours is untrue and asked me to call the National Service Head Anil Kumar on [protected]. Inspite of I calling him 5 times in a space of 1.5 hours, he did not care to pick my call or return the call ! I am a pride owner of Philips LED TV, Sound Bar and Audio and have had Philips person servicing me in 4 - 6 hours time every time. This time, they made me wait and are non committal on any time line. Over and above, Abhishek has the audacity to tell me he doesn't care and asked me to message me my details, name, address, model no., ser. req no. etc., for him to even go through records ! Don't my service request with call center sufficient for him to get the details. I am pretty disappointed and disgusted to see this kind o[censored]nprofessional people in Philips team. Planning to return the product bought on line due to the attitude of people and the delay in service delivery.

Philips mixer buy on sep 2014 has minor problem releted to kneeding jar.complain done on 25 may 2014 for replacement of rotatong part but till date no action taken.called about 10 times to philips customer care but problem still not resolved.nobody came to attend the problem.DISGUSTING SERVICE OF PHILIPS COMPANY .NOW I WILL THROW THE MIXER IN DUST BIN.I WILL NEVER BUY THE PHILIPS PRODUCT IN FUTURE. RRGARDS PRASHANT MOB : [protected]

Regarding above subject I wish to inform you that my Philips led TV is not working. I complaing many time on your customer care numbers but my problem not solved by you tll date. I tried your all customer care numbers but found unsatisfied answer. Bindu Gautam 5/605 vikas nagar Lucknow-226022 [protected] [protected]@gmail.com

I bought a Philips mixer grinder three month back (Mar - 2015) and hardly after using it for 3 months the mixer stopped working. After registering a complaint over the phone a service guy came and fixed the issue and the mixer worked fine for next 2 days. After 2 days the same issue occurred and i had to once again call up and lodge a complaint. the guys has visited twice but the concern has not been rectified and since then i have called up the customer care number couple of times just to be told every time that i would get a call within 8 working hours which never seem to come. As the company is not able to rectify the concern i need a replacement of my product. I did not expect such lousy service from a company like Philips. Rakesh [protected]

I have ordered a charger with Phillips bangalore since last 8 months, 2 services have been playing around and last month Mr Pavan, area in charge asked me to come to MRT electronics on last saturday 20th June, where he tried to sell an old charger to me and when I asked why selling old charger he offered it for free. This matter was brought to Mr. Lokesh caught Mr. Pavan red handed on phone conference and who promised to send it next wednesday ie 24th after 8 PM. the technician called me during the day and when I asked him if he can come in the evening or on saturday. Even Mr lokesh said the charger will be delivered on saturday and he will inform me of the price. Today after whole day gone and repeated efforts to contact Mr Lokesh through the customer care on CHat, but Mr Lokesh is not available, even I was given his no. and when i tried calling him he messaged saying he is in function. This is such a waste and cheating on their part. Even after SR no: 50-[protected]

Those I have a good experience of Philips products but this time I feel so sad about Philips because they(service centre persons) cheated me. They charge me ₹ 500 for battery and just adjusting connection of charger. Also I have to travel three times there for just trimmer. Even the technician which was a bus conductor before now he is technician at Philips Namely Mr.Jalal ul din Sheikh.(jala) . The service centre is namely Big Shah at palladium gali near vip show room, Lal chowk Srinagar Kashmir. My name is Bilal Beigh. If you want to reach me my number is [protected]. I hope I will get some good response from you. Or I will think in future about Philips products.

my philips l.e.d telivision's remote control's signal is not receiving by the t.v.. I purchased the t.v from Bismi home appliances at perumbavoor, ernakulam district/kerala. many time i complained to the shop.But for first 3 times they were trying to make me m fool and 4th time the mechanic came and my tv's remote control signal receiver was changed to a new one. now the same complaint is repeated.Am asking for what purpose your company is making such complaint making devices...?

To, Whosesoever may concern. I Shri Vijay kumar has purchased Home Theatre-Philips HTS2400, 5.1 on 18th.March2015 bearing Invoice No.FE5617/14-15/11476, wherein it is observed that FM Radio is not working properly.Hence you are requested to send an Engineer who will solve this problem. Vijay Kumar Inspector, Service Tax.