Philips India Complaints & Reviews

My name is ankit mohta from indore, M.P., I have a Philips DVD player which was unable to read the disc, I send the player to your authorised service center in indore to M/S gayatri incorporation, MZ floor, yeshwant plaza indore on 3rd November 2015 . They changed the lens and charged rs.900 for the lens and gave us a warranty of 60 days. at that time the problem was fixed, but the same problem came around 14th of December some how I have misplaced the bill, they straight away refused us, misbehaved with my staff and showed a very careless approach towards our complain, they were not even ready to check the lens details as well, kindly take some serious action against this service center

I have purchased Iron Box in GCC country with world wide warranty and it's got defective now. I approached on 29-Oct-2015 Philips service center (USB Electronics Chennai) with bill copy and they accepted that time given acknowledged copy after now(17-dec-2015) denying for the world wide warranty and they given un-acceptable statement ' This protect not purchased in INDIA and your invoice also not mentioned service available in INDIA' My case id No: 50-[protected] My Name: Venkatesan.R Mobile no:[protected]

Bought Philips Induction cooktop model HD4938 from Snapdeal. Its not working now and its just been 1 month. I have placed Complaint 4 times in philips consumer service centre but my issue havnt resolved till now. my complaint no. is[protected]. Please resolve this issue. And after 5th call they told me the services are not provide at my location.

Date of Incident: 15/12/2015 Invoice number: 12/12/2015 Full Description: Company did not install the product properly. Service engineer did not take safety measures while installing the product due to which it has spoiled the LED(TV) panel at my home. Contacted customer service but rather than getting a run around did not get anything. Desirable resolution of the complaint: Action against the customer care team, service engineer. Want to return the product. Require full refund and the compensation to fix my LED(TV) panel. Trying to contact the corporate office but unable to get to the appropriate person and just got the run around. Attached is the copy of invoice and picture of the LED(TV) panel to show the way installation has been done.

Dear Sir, It is to inform u that I had purchased a 5 in 1 Home Theatre (SPA4500B) on 25/05/2015 from your authorized Philips dealer “Desai Electronics”, Chandni Chawk Kolkata. But just after a month the remote control of the system went out of order. I went to the dealer and he gave the contact address of my nearest service center .As per the address I went to the service centre (Ankit Infotech, 6k B T Road, Kolkata- 2).But they told me the remote control is now not in stock as the product was newly launched in market and told me that they will inform me as soon as the remote will come in stock. After two months when I got no response from the service centre, I again went there but still heard the same that no remote control in stock. Later I came to know that there is a home service for this product. I lodged a complain no SUP00155167 Customer care assured to contact me within two days but they did not. Again I went to the dealer and they gave me the contact number of Mr. Mondol ([protected]) after which I contact him & came to know that the complain which I lodged was cancelled without reason. Mr. Mondol gave me another number ([protected]) and we talked in conference line. He assured me to do the job within two days. But this also went in vain. At this stage I think I had made a great mistake in purchasing this product. And to tell u sir that whats the use of keeping such irresponsible persons and service centre for customer care service. If my work will not be done within two days, I have to lodge a complain to the consumer forum for the immense harassment from your end & service centre. Regards Snehasis Paul [protected] 169/26 Nagendra Nath Road Kolkata- 700028 Near Satgachi Burtolla

Complaint against Area Manager Naveen Mobile:- [protected] Mixie 7575/00 Ju/Mix/Gr Mixer leaks since day one. Naveen says fill up only 1/3 Jar with liquid. Everyday called call centre who sent complaint but Mr Naveen says GET THE MIXIE TO TIWARI ELECTRONICS, PITAMPURA DELHI YOURSELF WE ARE NOT RESPONSIBLE FOR LEAKAGE VISITING ENGINEER WRITES AND SIGNS COMPLAINT ON HIS OWN...

Sir I purchased a PHILIPS Trimmer IMEI No-QT 4005/15 MEMO No : 0740 DT:10/03/2015 from MODERN ELECTRONIC RAGHUNTHPUR/ADRA..But very unfortunate trimmer was not working properly which is under warranty period. Sir within last two months I was too much harsah from the dealer...he is ignoring me & taling lie next day, next day, next day...sir m totally fade up...so I need ur favour & plz do act accordingly... Thanking you wasim.[protected]@rediffmail.com

I have a Philips 40PFL5059/V7 102 cm (40) Full HD LED Television. I have raised a complain with the below complain no PBSR[protected] I have some defect in the switch and the display . I called the customer care they came and took my TV. then they said we will replacing your TV with a new as per the warranty. Then they called saying we dont have in our store we will be giving the TV of 42 inch with extra cost. Then when we called the area manager Bibhu he said he already approved for 42 Inch as 40 was not avaiable from their end and you didnt need to pay anything and he assured the Tv will be connected in house by saturday(today 12 Dec 2015). Whe we called he said we cannot give the TV today as we dont have it and when we are calling again he is not picking up the phone. I hope you give proper justification on the brand value you have as I had a lot of respect for the Phillips brand. hope to hear from you soon

I am having Phlips Audio system, purchased 11/2 year back. given service trough their service out let and yesterday taken back after service wide their rt no 18813, 08.12.2015 (USB ELCTRONICS). The complaint not rectified.

Invoice number:- 5609C6/15-16/3812. Qt4006 trimmer is not charging so I want u to solve my problems as soon as possible.

Hi, This is Nikita Panchal.Have purchased Philips DVD Player(DVP3638)on 27th July, 2015 from local store In Bhandup. Recently we started facing some issues with the player. The input/output slots were not working If I play any Video CD than the video was not visible on TV. Only Audio was working. After this Philips service engineer visited us on 6th Nov, 2015 & after checking our DVD Player he said that the mother board is not working properly. As our system is in warranty period he said we'll get it replaced with new Mother board by next week. But its almost a month over he has not yet come for the same.Again I dropped them a mail tried reaching them but they were not responding. Finally got this No (Name: Brajesh Thakur- [protected]). Spoke to him he said will get it done in a week's time but stil waiting for the response Requesting you to help me as I want to return my product & get my money refunded back. Awaiting for your positive response Thanks & Regards, Nikita Panchal.

I had given them 2 induction cooker hd 4938/01 to repair still under warranty ..every time they tell come after 5-6 days and i went there 10 tikes already and everytime usual excuse parts not arived .after 2 months they didnt repair both the items .they claim to be authorised dealer and it takes more than 2 months to bring a repair part .if I had to pay for the item they would not have taken this long .I even mailed Philips customer care a month back and no reply from them also .they are making common people to suffer . they should be banned if they can't give service

I would like to put forward such miserable service provider information from Pune who call himself as PHILIPS Technical support staff, I don't believe Phillips has started giving contract to such candidates. I had called to +91-[protected]( Sachin ). So Many times since a day before but he is not responding properly at all, in fact he was saying What he will do if support staff is not available. Since morning he is not picking up the call. I am badly in need of tech support. Please do the needful ASAP. Worst Service Provider Address - Tel: +[protected], +91-[protected], +[protected] Shop No 13, Mathawad Prangan, Shivtirthanagar, Paud Road, Kothrud, Pune, Maharashtra, India

I have purchased philips TV from a local dealer M/S. Core Electronics at Belgaum, Karnataka on 7- 8- 2013. the model no. is 32PFL7977/V7, 42PFL7977/V7.It worked well for almost a year and a half.Suddenly it developed a problem. The channels stopped changing using the remote, for almost 15-- 20 minutes. During that period the LED indicator use to vanish. After LED indicator brightens again the channels could be changed. I referred the problem to the dealer who promptly guided me to your service centre at Belgaum. I was told that there is a fault with the mother board which is required to be changed. I had hardly any option so i got the mother board changed.This was in the year 2015. The warranty i was told is three months.Indeed it worked well for three months. Since last month it is giving the same problem again. I don't think a world renowned brand like philips works well only till warranty lasts.I am a retired professor who has been using philips since good old radio days. When all my family members were for a brand like samsung or LG i put my faith in philips. I request you to guide me what further action i must take to rectify this problem. I sincerely hope you will prove that my faith in the brand was not unfounded

I bought a brand new PHILIPS trimmer model No. QG3030 two years ago from authorized PHILIPS store in Gurgaon. Now, it is not working properly. I have gone to PHILIPS authorized service centre i.e. HITECH SERVICE, Sheetla Mata Road, Gurgaon and deposited my trimmer machine for one month for repairing. After one month they have returned my trimmer machine without being repaired. When asked reason for not repairing they told me that nowadays manufacturing of this model has been stopped by the PHILIPS so, spare parts of this model is not available with us. They also told me that spandle (tip of the machine) is not working properly and they advised me to buy a new trimmer machine from PHILIPS store. Now, my grievance is if company is launching new products on daily basis and stop manufacturing of its old product then how a middle class consumer can buy a new product daily. If you will not provide spare parts in service centre. It is very irresponsible and insensitive behavior towards their naïve customer. It is my humble request to the company owners please give me solution to repair my trimmer machine and provide its old products’ spare parts easily in the open market to give convenience to their customer. Thanking you.

I m Dr Prabhath i shopped a philips LED from BISMI KOLLAM last year. with in 1 year the tv is not working and my parents call service centre and 1 guy came to see after 1 month he came and said mother board having problem after all he took it and gone for since 2 month no replay after that my father called him he is simple deny that i[censored] want, call the main office and get it such a arrogant replay..your company is doing such a worse service.

We have bought LED Television mode 50PFL5059N7 KZ on[protected] at Delhi and a Company Installer named Amrish Tyagi came to install the same. For Wall Mounted Installation, he said that customer need to provide some goods, which are to procure from market as such he installed the same as Table Mounted and said for wall mounting you can get it done later and same will be done once for free in warranty time. Now when we wanted to get it done...

I have taken PHILIPS LED TV on November 2014 Model no.32PFL3439/V7A2
Its continuously showing a message: ONLY EFFECT ON TV & it is getting automatically switch ON which I guess is a major problem..
So please request you to repair it as soon as possible..

My name: Abhay Avinash Bhavsar
Contact no. [protected]/[protected]
City:Dombivli(w) 421202
Mumbai
Maharashtra...

I lodged a complainant with customer care service no.[protected] under ref. no.[protected] on 27th Oct 2015 on the above subject. While using the steam press, the entire steam (95%) is being exhale out from the front toe's 3 orifices, whereas no steam is being exhale out from rest of all below 24 orifices (12 on right & 12 on left side of the heating plate). The Technician argued that most of the steam comes out from the front/toe's orifices of the heating plate. We have been using other steam presses, in the past, but they all had continuous exhaling of steam from all the orifices. If it is so, then what is logic of making the other 24 orifices and making photo on the packing cartoon as figure no. 3 as 'Continuous Steam'. Kindly rectify my problem or replace my article with better performing model for which I am ready to pay the difference amount otherwise I shall approach to consumer courts.

I had ordered HP8656 philips hair styler online and within 2 months it stopped working, it was not turning on. I took it to philips service station in jabalpur. they checked it and said the problem is with coil and they will rectify it and inform us. After 15 days they said the product needs to be replaced, the product was under warantee and so they asked us for a bill, we provided them with it and they said within 10 days they will contact us back. When we didnt hear anything from them we called them and they asked us to wait for more 10 days. Again there was no response and when we called them again they tried ignoring us and later asked to wait for 3 more days. After 3 days they asked us to visit service station. And this is the worse part, after waiting for so long they provided us with wrong product and said since we have bought this product online they cannot help us and returned us our faulty product phone number of service station- [protected]