Philips India Complaints & Reviews

Dear Sir/Madam, This has reference to the captioned subject I wish to notify that i have purchased Philips PC Speaker 4040PMPO / USB from Croma Electronic Mega Store, Surat on 04.12.2014 vide invoice no.SLF02A[protected]. However While I had tried to run product at home on 07.12.2014 after unpacking the same, it was not working properly hence i have approached to Croma for registering my complaint but they told me to contact Philips Customer Care[protected]. Subsequently i have contacted to Phillips Customer Care and registered my complaint vide Complaint Ref No.[protected]. Next day Technician from Phillips had visited my residence and verified product and concluded that some part of the system is faulted and so Audio System is not working. While leaving he had assured me that faulted part will be replaced within two days. However after that there is no response from him for the next one week and so once again i have contacted to Croma on 25.12.2014 for further follow up. I have been told by Croma person that Part is not available now with Phillips asked me to wait for two more days. While i had asked to Croma to replace the product, they told me that you just wait for two days your complaint will be definitely solved. Now today its 01.01.2015 and i am writing this mail to you to bring your attention that till now I have not received any response neither from Croma nor Phillips. Further i also wish to inform you that i am a service class person and can not afford to spare time to run after this on regular basis. I hereby sincerely request you to look into the said matter and solve my complaint at earliest. Either Replace defected part or Replace the whole product. Please find enclosed herewith Invoice Copy of the same for your ready reference. I once again request you to look into the said matter and do the needful. Yours Disappointed Customer Chirag Pawar [protected]

I bought Philips MMS 1515F Laptop Speaker on 14th Nov 2014 and it was faulty. FM was not working. I made complaint on customer care in November only. One technician visited home and after inspection he said it can't be repaired at home. He also said that you need to take it to service center. Initially he denied that Phillips will pick up from home to service center. But after having argument he said that person who pick up it on leave for one month and better you take it to service center. I called at customer care again they assured it will be picked up from home but it didn't happen. I called them many times but every time they say next day it will be picked up. Last week I followed up with them on daily basis and finally they picked up on 27th Dec. But guy didn't take remote of it. Now I am following up to pick up remote but not sure when it will happen. I talked to their service area manager Mr Kapil on 27th Dec and he gave assurance to me that remote will be picked on 27th Dec only and after repair speaker will be delivered to me on 29th Dec. But today at 29th Dec remote is still with me. I have never seen such a pathetic service from a multinational company. Never ever buy Phillips product.

Dear team, I was given one music system for almost 9 months back but the issue is not resolved by your local service engineer. Every time i visit to service center but the result is same even he did not back me the music system also. I was very disappointed with your local service engineer. Please look into the matter and reply. Your local service center address is: M/S Chandradeep Elecctronics N.N.Dutta Road, Norshingtola Silchar, Assam, pin: 788001 customer name: Manthu Paul job sheet no: 3710 mobile no: [protected] email: [protected]@rediffmail.com

Philips is a very reputed company, but the Bangalore service center people are trying to destroy Philips name. We had called the service people for repair of our 9 yr old 29 inch TV. To our surprise service is not same, after repeated complaints for 7 days, I get a service personnel. He puts the cost (hopefully genuinely required) of the parts and gives assurance of only 1 month warranty but the TV is not functioning properly. Again past 2 weeks I am calling the person who repaired but he doesn't even receive the call itself. Calling up service people, they say 24 hrs we will be contacted, and I get a message I will be contacted within 2 hrs but of no use My toady's complaint number is PBLR[protected] I may have to go to consumer forum if there is no service in another 1/2 days as deficiency in service.

Here is the info in short. Original Product: HTS3541/51 Audio stopped working, everything else functioning fine. Engineer ended up short circuiting the whole board. Repair quotation:INR 8k Time:10 days Product received post 1.5 months in faulty condition. Product claimed not repairable. Offered HTB5520 for INR 13k(as opposed to the original quotation given) Demand Draft taken on 10th Dec 2014 Promised product in 7 days. Product received on 24th December in damaged condition. Bill not provided for the product. Installation not done as promised. Repeated false commitments given. I have ended up spending a huge amount of money and time to get this issue resolved.Despite contacting the senior in Mumbai and even Gurgaon, no action has been taken. When IU have tried complaining on social media, they have blocked me instead of solving the issue. People I had been in touch with for the issue. Brajesh kumar thakur Souren Khatua Ravinder Kaul Anil Kumar

I want to complaint regarding my philips induction cookware model no. HD 4928 against complaint number 50-[protected] . three days before compani representive repair product but today my product getting same problem which is not working. Its very hurted to me because Philips product know its quality but my product quality is very poor. I am purchased it Oct 2014 only after two month letter it is not working. Where is Philips quality??? Thanks & regards Mohd. Azam Mob - [protected]

today i went to an authorized centre of philips services to buy a charger for my trimmer located in karnal haryana (gupta electronics), this is the third time i was going to that shop for reconfirming the model number n evrytime they tell me a different price for the same charger which seems either duplicate or they tell me to buy a used one from their shop at same price when i offended they showed me very arrogant behaviour. i am very much disappointed and i am going to launch a complaint in consumer court as i am studing law . kindly reply on this one.

Never ever thought of buy Philips product. I have recently bought Philips DVD Home Theatre HTD5540/94 I doesn't even works for one month, video is not displaying and audio quality is very poor. I have registered a complaint with Philips, a service representative came to my home after long follow ups. He told that there is a problem in the board need to take to the service center but taking this to service center costs or you can bring this to service center if you concerned about cost. Then I myself brought the product to the shop. They said it will take two days, but a month now they didn't resolve the problem and when calling they are not responding properly. I strongly recommend to anyone not to buy any Philips product their service is too worst. WORST PRODUCT!!! WORST SERVICE!!!

Dear sir/madam I purchase new lcd 32" tv not working properly thise one my second lcd tv same problem on same year service centar not agree to extendet warranty issue of last lcd warranty . my first lcd purchse at panjam electronics at july 2013 and lcd problem start at after 6 month sevice center hold tv as 2 month after many complaints service center refer to store exchage new one but after 1year and 2month same problem the lcd please reqwest you not sell outdatet product

Sir, I would like to inform that i give a Complaint of Phillips LCD TV regarding display solution on 24 Sept.2014 which is under warranty till 2015 and it was registered with the call no. PGUR[protected]. A Pickup boy of Digital Service Center picked my TV but same has not return yet. I would like to remind you too that earlier he charged service fee amounting ₹700/- for changed two nos. Speakers amounting ₹550/- total ₹1250/- on 11April 2014 from my home. In this regard a large number of calls made with Mr. Khurshid Khan owner of Digital Service Center and Rajesh Kumar, Area Manager, Faridabad but they not give me sufficient compliance. They told me that the part of your TV is out of stock so your TV cannot be repair, when your TV will be repaired, we will return your TV but same is not repaired yet whearas it is past three months. This is not end here, they doesn't even inform me about progress report about my complaint and when I contact to take progress report from area manager or digitel service centre they do not take my call. It is the reason I always remain in stress that what to do, now. The above faculties are lackluster the image of your Philips company. Therefore, it is requested that please returned my Philips LCD TV after compliance the complaint and refund my earlier paid service charge amount ₹700/-. Your co-operation will be highly appreciated, please. Thanking you. RAMVIR SINGH Jawahar Colony Faridabad Mob.- [protected]

Hi, I have purchased Philips Blu-ray player Model: BDP3480 in online and I have warranty for 1 year(till[protected], Issue is In that blu-ray player the blu-ray disc's are not supporting for some formats. I have given it to service center for 2 times, still the issue is not yet resolved. The company has not provided on-site support to my place. So I bought the player to Hyderabad City and given it in Philips service center. They are delaying very much for resolving this product. I have the blu-ray disc's in 3 formats like HD-DVD, MPEG4, MP4. These formats are not supporting in Philips player where as disc's are playing in other companies like Sony, Samsung and LG. I have got frustrated with Philips company for their services and support given to me. Please don't buy Philips BDP3480 model. IT won't support all formats. Very worst and bad service centers in Hyderabad. Regards, Naveen

I have purchased I have purchased “Philips QT 4005 beard trimmer series 3000” in April-2014, on the name of PHILIPS company. The instrument is not working, So I wrote to customer care to get address of Service Center. Despite of communication, no one is providing address of authorized service center. I am really disappointed by seeing the approach of customer care team.

I made a complaint (complaint no.- pdel[protected]) to philips on 13th nov.2014 that my 32' LCD TV (covered under AMC) is having some video problem, then thier service men (sunil - [protected]) visited on 18th nov. and took a part (video card) of the television for repairing in the service centre with a promise of returning the part after repairing within a week, but it has been 25 days up to now that I haven't received the part of my TV and my TV has not been repaired and whenever I make a call to the following contact numbers(ASM - [protected], manju - [protected]) they are either not taking my calls or talking badly. I am very frustrated with philps service. I want it to be resolved as soon as possible. MOHIT BHOLA ([protected]) ([protected]@yahoo.in)

Hi... I bought a led TV and home theater during diwali.. While d TV has been installed, I m still waiting for the installation of the DVD.. Several calls were made to the retailer reliance trend but they didn't send any technician till date.. First time called up the phillips customer service.. Neha was helpful in taking a compliant.. But rest of the staffs - disgusting.. Pathetic.. Horrendous.. Zero conviction on customer service... Chi... U guys at the mgmt.. Pls understand tht in today's competitive world u wld b left behind i[censored] have this kind of workforce at the ground level.. Prashanth a big of lier with fake accent.. Shivakumar came on call as supervisor and was fumbling from d beginning.. Jokers.. Managers r always busy.. They are paid to take care escalations and that is wht they avoid .. Wht r u paying them for..??? Mr Ved Sinha, so called manager comes on call and tries to justifies his team member's behavior... Good lord... Wht a bunch of jokers u got in ur workforce... Whr is d focus on customer??? And upon asking his manager to be on call is when he understood the situation and started apologizing.. Whr is Phillips brand??? What's wrong with u guys???

I have purchased a Philips 22PFL3459/V7 22 inches Full HD LED Television via Snapdeal online shopping.So I request for it installation and a complaint no PGZB[protected] has been generated, philps installation engineer visited my site and told that product was defective and need to replace. Again I made a complaint PGZB[protected] for the replacement of TV and get in touch with Mr. Sunil([protected]) and he assured me that you would get new TV and service center's guy have brought the TV from the site.And finally Mr. Sunil generated new complaint PGZB[protected] and philips system closed the previous complaint PGZB[protected]. Now After one month, Mr. Sunil is saying that product was broken and he is not responsible for it. So I talked to Snapdeal and They are saying that if the product was broken then why are the telling this thing after one month.I am became very much tired of following philips. so please give solution urgently, I would be thankful to you.

Respected Sir I have purchased a philips make grill toaster from Zenith Electric Stores, Code No. TOA-PH-2389 on 31/10/2014 ) vide TAX Invoice No. 43099 dtd 31/10/2014 in the name of my husband Mr Dipankar Bhowmick. One day while keeping the toaster in the box (there was no cellotape on the backside of the cartoon) the toaster fell down on the floor and broke down.I have given the toaster for repair to Zenith Electric Stores on 12/11/2014 and they have assured me that they will get it repaired from Philips Company. I have also assured that I am ready to pay the charge for the repair work though the total fault was not mine. But Sir, till today i.e. 30/11/2014 it was not repaired and Zenith is also not in a position how much time it will take for repair. Sir, we have a very good faith on PHILIPS INDIA and starting from bulb we have many home appliances made of your company and hence such a after sales service.This is very shocking to me.Kindly take action

With reference to complaint no.[protected]. I bought a Philips mixer grinder model no.HL-7620/04 on 2/11/2014 from Shoppers Stop, Noida. Dealer name is Rakhi Sharma. I used the mixer grinder on 6/11/2014 for the first time to grind water soaked pulses.It was operative. Then on 15/11/2014, I tried to grind onions, suddenly the mixer grinder stopped working. Next day, I called on the toll free number[protected] on 16th November 2014 at 5:18 pm. I was instructed to press the red button at the bottom of the base of the grinder. I did the same as instructed, but it was non functional. Then I was told that in next 8 hours I will receive the call from service centre, which I got from the service person on the next day. Without informing that at what time they will be sending their service person, the service person was at my door at 3 pm himself. I was away from home so told him to come back in next 1 hour. He said that he will come on next Sunday i.e. 23/11/2014.But nobody turned up. I called the toll free number[protected] again on 23/11/2014 and told them that me and my husband both are working, we were told that it was a false promise done by service person as they don't work on Sunday. As the matter was so much delayed for addressal, we were told by Mr. Deepak from customer care that they will be sending the service person at 6:30 pm. But we got a call in afternoon that they will not be sending any body after 6pm. I am totally pissed off by the way, Philips is taking care of its consumers. I want my money back. Please take your dumb machine back.

Sir, We are in a dilemma now being part of the Renowned Phillips family.We, Sri Jaya Maaruthi Yarn Indiaa P. Ltd. Pallipalayam P.O., Erode 638 006, Tamil Nadu, A 5 member team started a new spinning mill project -Textile division in Tamilnad. Already we are owning powerloom factories in which we are using your Phillps lighting and have not faced any problem till now for passed 2 to 3 decades... At present, on great pressure by your Authorised Stockist Representative Mr. Mehanathan at Erode- M/S Maruthi Electricals, we accepted to fit LED Phillips lighting totally for our project - around 600 No's LED bulbs and it was working for 3 months without any problem. But 2 to 3 weeks back, around 125 bulbs didn't burn and we lodged a complaint with the representative of Maruthi Electricals. He informed the service Engineer of Phillips - Service Dept. Mr. Prem and they visited our premises . The Engg. of Phillps said that there is some fault in the wiring of the fittings .This wiring was given by the representative of your Authorised Stockist.We questioned him ( your Engg.) that a person from the phillps team should have first given instruction either to the phillps stockist or atleast directly to our electrical team in our mill while supplying these new technology bulbs, as other company like LMW textile Machinery does while promoting new technologies. In vain, he didn't reply to this and accepted that it is his fault on behalf of the company, and informed that he would recommend to replace these faulty bulbs. In addition he told that all ( 600 No. ) fuses on one side of the LED bulb have been burnt out, and that it isn't necessary for lighting ( which you should repy to as we don't know). Further he conveyed that the total wiring should be altered, which is very tedious for us to execute, since the project has commenced with all machinery working now. Also, we need serious attention from your side to replace on warranty and help us to rectify the problem as soon as possible . We are not able to run our mill with poor lighting any more . We need your timely HELP. My Contact NO. [protected] - V.Suresh Kumar ( Director)

PHILLIPS INDUCTION COOKER COMPLETLY POWER OFF WHEN IT STARTS WITHIN 5 MINUTES AGAIN IN SAME POSITION. EVERY TIME IT WORKS ONLY 5 MINUTES.IT IS PURCHASED ON 24 JULY 2014 THROUGH SNAPDEAL.SO KINDLY TAKE ACTION AS EARLY AS POSSIBLE.ADDRESS IS MENTIONED IN THE ADD PHOTO PROOF....

Complaint id[protected], Very disappointed from services of Philips India Ltd. I had registered my complaint on 8th October 2014but till date their is no response from service centre. The led have on site warranty. The service centre closed the complaint without any communication. Till date I contact them approx 23 times, but still they are giving excuses inspite of service.