Philips India Complaints & Reviews

We feel regret to say that we purchased a Philips LCD Model No. 22 PFL 4506/V7 from M/s Hargobind & Sons, Railway Road, Safidon, Distt-Jind (Haryana) vide bill No. 2865 on 08.02.2012. After a gape of more than two years there are a second complaint in the above product. In this regard, I have already complained on telephone phone No. [protected] in this regard on 02.07.2014, 04.07.2014 and 06.07.2014, but neither no technician or no satisfactory reply received from the above Philips concerned office. I shall be thankful to this good office if help me for this act of kindness. Tejbir S/o Sh. Mahender Singh, V.P.O-Mandi, Teh-Israna Distt-Panipat (Haryana) Mob.[protected]

Sir,

1. I have placed a complaint on my 42 inch lcd tv, vide complaint number [protected] dated 23 jun 14. The problem is that there is a white screen on the tv picture. 2. The complaint has not yet been addressed inspite repeated calls and reminders to customer care. I fail to understand why the service engineer is not coming inspite we being in mumbai. Please send your service engineer as soon as possible.

Mrs sumathi nagarajan
9 d, kakoli building
Nora
Karanja,
Near uran.
Pin - 400702

Dear Sir, My Complaint No was PKOL[protected] I have a complaint against your service personal (name S. Burman). His Mobile No is [protected]. He was come to my house to repair my lcd tv on 3rd of this Month. But after few minutes later he has gone out without repaired. 5 days has gone now he is not responding my phone call. Is it your customer Support? So I have decided to go to the Consumer Forum if my tv will not replace. regards ayan basu

I ordered for a philips charger from Audio Video Electronics(Authorised Service Centre) and they said it would take 1 week to arrive. Even after a month, it had not arrived and out of frustration I called the Philips Service person Mr. Basavaraju to help me out. He said the charger will come in a week but now it has been another month and still the charger has not come. Now after another month (total 2 months) also the charger has not arrived and Basavaraju is not picking my calls. I can understand the hopeless service provided by the service centre, but such unprofessional behaviour was not expected of Mr. basavaraju who is a company representative. It clearly shows Philips' commitment to customer care. I have never come across such a negative attitude from any other company like LG & Samsung wherein at least the company person was dependable. I feel really sorry for buying a philips product and will never even consider it again. 2 months for a charger is nothing less than a joke!!! and still the charger has not arrived. I think I will have to buy a new shaver just because Philips is not capable enough to supply a charger in 2 months. As a last resort, I am begging anyone who can help me to please help me get a charger for the Philips model HQ912 in Mangalore, Karnataka.

maine 4 june 2014 ko karnal ke service centre me spa5300 woofer repair ke liye diya tha or jiski repair ke 250/- bhi usi din inhone le liye the, lekin aaj 04.07.2014 tak bhi inhone mujhe product repair karke nahi diya, na to phone uthate hain, kabhi macanic chhutti par hai kabhi i.c. mangwaya hai abhi nahi aaya, har roj naye-naye bahane, philips ki service poor kya hai hi nahi agar iski service ke no. 10 me se dene ho to mai -10 doonga, mere pas service centre ki rasid ka no. hai 5042 dt..04.06.2014 add;- gupta electronics, sco 19, link road, opp. bus stand, karnal. mera naam hai sanjeev gupta mera m.no. hai [protected], [protected], aage se philips ka product kharidne ke baare me sochenge bhi nahi. dekhte hai aap service centre ki laparwahi ke khilaf kya action lete hain, ummid to na ke brabar hai, par phir bhi hope sustains life, ummid hi jindagi hai.

My Philips LED TV of 32 inch out of order in second year. Its 3 years warranty scheme but they are charging money. Its worst company now, in last decade philips items are working many years without any prob. but nowadays their engineers says electronic parts have no reliability. So why we are using philips products as many other good new company are available in market.

I have bought a philips trimmer and I did not use the product for a month and the product has gone sticky. Very sad product from an international brand. Also the charging cable was made of cheap quality which has worn out. Very bad electric shaver, will nver buy an Philips product due to bad product quality Also i do not know where can i buy the trimmer shaving heads too

Dear concern

Complaint no.[protected]

Date of complaint 24 apr

Model no. Htd5510/94 home theter system

I called many times but complaint is still panding

If my complaint will not resolve in 2 days i will goto legal

Thanks
Jasvinder singh gujral

[protected]

The Senior Manager Philips Company, I registered a complaint no PGUR[protected] (12/06/2014 10:30AM) of my TV 32. A Mechanic visted at my home and told that the parts shall be changed within 2-3 days but after passing about 10 days nothing has been done. I have so many times requested over phone/mail but no satisfactory reply is being given to me which is a very carelessness on the part of a prestigious company. Now days TV has become a very special thing in the life of a man. May I know when my complaint will be entertain?

this is a food processor. model no.-HL1659. manu times i complaint this product but not solve my problem. u solve this problem immigately . again i request u plz solve this problem . u send ur operator & solve this problem.

address :- Jaspal Singh H .no-204 New Kadwai Nagar, Ludhiana

Mobile No:- [protected]

Hi Team, I had purchased my philips 32" LED TV from Uttam Nagar, New Dehli, 2 years back. Initially it was working fine but from last month it has started causing problem with screen. Half screen has gone white. I got in touch with Customer care and the executive visited and said it will cost around Rs 11000 as warranty has lapsed, i am shocked with the charges. Only after 2 years of purchase date, please look into this and suggest if it is possible to get it into some reasonable figures. Regards, Prasant Rana Mob: [protected]

DEAR sirmy complnt no...plkw[protected]i have purchased LED TV but do not foud stand there. I complained to Philips customer care Centre.It is more than 7 month now. please take an action. Dr javed but every time i got the mail Dear Mr. Khan, We do apologize for the inconvenience that you are facing with our product. Thank you for contacting us. We are looking into your complaint on priority. We ensure to resolve the same soon. In case there is any further assistance required, please feel comfortable to revert to us. Thank You. Regards, Philips Television Consumer Care today i got this msg from your Advisor VIJAY: Sorry Mr khan we have provide stand has been charges basis you can ready to pay please confirm that I can help you with that. what is my fault if your engineer inform you the same day of purchase'

I bought a Philips Saeco espresso machine (HD8753) last year. This year the display panel started malfunctioning, so i registered a complaint on 21/5/2014 with philips - complaint no[protected]. Inspite of repeated reminders, there has been no action till now. It seems like they are selling the machine in India without the necessary support structure. This is the most pathetic response i have received from an established company till...

Dear Sir/Ma'am, Greetings!! Last year I had bought a "Philips" DVD player from "Goyal Electronic" located in Jayanti Market, Jaipur. At the time of purchasing the DVD player, I was promised that the DVD player would play "28" formats from USB port (pen-drive). I had repeatedly confirmed it with teh shop owner, I had made it very clear at the time of purchasing that this is the only reason I'm buying it. Months passed by and I didn't used the player...played no DVD/CD/USB or anything over it (Well I didnt got time, its normal). Later when I tried playing movies through USB, none of them played. I got in touch with the dealer (Goyal Electronics) and didnt received any good response from them, they just kept repeating it will play "28" formats. Finally I had to contact PHILIPS customer care and they told me that the player only plays MPEG3 and MPEG4 player. Now the Goyal electronics doesnt take the responsibility for cheating and lying to me, and nor does philips takes the responsibility for a representative of their's to cheat and lie to me. In between both of them, I'm stuck. All I want is - To have a DVD player which plays basic movie formats like .AVI and MP4 etc. through USB. I'm ready to exchange the current player with an upgraded one and pay the difference. Please help me out with this. Thanks. Your prompt reply would be apreciated.

I had made an appointment for a service engineer to come to my apartment in Mysore Karnataka to replace the filter for the water purifier. The engineer never showed up and did nit bother to call. I then decided to search for the filter in shops around mysore city. No-one had the filter, not even the Local phillips service center. It has been 3 weeks and there is no filter.The service center lies and says that the issue will be resolved in 48 hiurs but that has happened many times now so I would like to know why you sell water purifiers if you CANNOT MAKE SURE THAT YOU HAVE STOCKISTS THAT KEEP THE FILTERS. DON'T YOU THINK THIS IS ESSENTIAL?? I ALSO HAVE A PLACE IN GOA AND I HAVE TO BUY MY FILTER IN PUNE AS I CANNOT GET IT IN GOA. AT FIRST I THOUGHT IT WAS ONLY GOA BUT NOW I SEE THAT IT IS YOUR COMPANY THAT IS NOT MAKING SURE THAT KEY PLACES EVERYWHERE SHOULD KEEP THESE FILTERS. WHY DO YOU LOVE DOING THIS TO YOUR CUSTOMERS? DO YOU THINK I WILL RECOMMEND THE PHILLIPS WATER PURIFIER TO ANYONE AFTER THIS? WHY WOULD I EXPECT ANYONE TO BUY A PURIFIER IF THEY CANNOT GET A FILTER? WHAT IS THE USE? HIGHLY DISSAPPOINTED WITH YOU AND YOUR SERVICE. WILL YOU DO SOMETHING NOW?????????????

Hi, I bought Philips N Hair Care Kit in November'13. The Straightening machine is not working fine from day one. I bought this kit from NewU, Pacific Mall, Subhash Nagar. I contacted teh service center in my hometown, they were not ready to assist. Then I called the service center in Janakpuri(He said they only assist regading complain in electronics Items, not the personal care products) When I complained in NEWU, they were not redy to assist me firstly. Later on, they called up and replace the same with the new one(as per the manager at outlet). However, the new Kit is also not working at all. What is the point to buy a kit worth 2000/- Rs if it not working fine at all. Please assist ASAP AT timsy.[protected]@gmail.com.

I purchased LCD TV (my mobile registered number is [protected])on 2012 November and and it was stop working on 20th April 2014, we raised the complaint against this concern on 24/4/14 (PBLR [protected]) after one week philips responded and sent one person from local dealer, that guy came and inspected my TV and he was confirmed that there is a problem with power supply board and that part has to replace and also he confirmed that part not available with them, and he assured that he will arrange the part 8 working days, one week completed and i called the person and we came on next day, he try to fix the part but he didn't and he found that it was a wrong part arrived, he took back the new part and along with the old my tv part. on the next day on Sunday he came early on the morning and he fixed.actually im in hurry on that time to attend the function, so i didn't noticed that new part fixed or not in my TV, because i have few things to prove that 01. He didn't opened any sealed packing 02. This part is not available from one week then how come he got the part on single night...? 03. He didn't handovered my old part.he supposed to give the part after the replacing with new part 04.he is in a hurry to get out of my home after fixing the part 05. He given the manual bill with cancelled complaint number and there is no computer generated bill for new part. He collected 6000 bucks for the new part and service charges 800 rs

Sir, It's brought to your notice with anguish that, I have bought Philips 5.1 Blu Ray Home theatre last Year. After some month of purchasing I am facing lots of problem with this music system. Whenever, I have tried to keep the system on after pressing the power Switch, the machine behaved abnormally and it''s looked hanged for long period. So, I am not being able to play music on that similar system which I have bought last year from Great Eastern at Uttarpara. Feeling very irritating as within an year I m facing these kind of problem for twice and still your Service Centre couldn't able to assure me that when I will get the permanent solution regarding this. I have already registered AMC of this product and sent the system two times for servicing and to solve the malfunction occurred two times in a year. Despite of that I am not getting suitable action from your end. It's my request to you, kindly look in to this matter asap. Waiting for your earnest response. Customer Name: Subhrajit Majumdar Product: Blu Ray 5.1 Home Theatre. Address: 166, Debai Pukur Road, Hindmotor, Hooghly. Pin Code-712233. Registered Phone No.- [protected].

Hi, I ordered "Philips 22PFL3958/V7 22 Inches Full HD LED Television" in SnapDeal.com on 29.04.2014. It was delivered on 09.05.2014. But, in this display has some problems. In display, some coloured lines are appearing from when the TV is switched on. Details on Order: Order in : SnapDeal.com Order Date :[protected]th April 2014) Delivery Date :[protected]th April 2014) Order Number : [protected] My Address: Dhanalakshmi Kalirajan, 2/2197, Sanjeevi Compund, near to WaterTank, SriMathi Nagar, Theivanai Nagar, Viswanatham Road, Sivakasi - 626 123 Phone : [protected], [protected], [protected]

I have been fooled by your fake services centre - Anand Enterprises, These guys are not capable enough to fix the issues, they did not fix the problem however took money on fake commitment to fix in 2 days. Why this enquiry was closed before our confirmation, i want this to be re-opened and escalated to the higher level as this is clearly false commitments made by Philips, this is services philips is offering to his consumer, i'm highly dis-satisfied with the way my enquiry dealt by Anand Enterprise (Deepak or whosoever), they made false commitments and failed to fix the problem and wrongly closed the enquiry, this enquiry would be taken off to Delhi consumer forum with all phone call records that we made to get the problem fixed. JS number [protected] raised on 21/04/2014 Service given by ANANDENTERPRISES - 84010 [protected] NOTE : Do not Call on my India number, i'm on business visit in Europe, Call me at +[protected]