Philips India Complaints & Reviews

Dear Sir/Madam, This is to bring to your utmost kind notice that there are discrepencies in sales outlets that have come to light recently. To be specific, I recently, went to buy a television set. I chose to buy from philips since "I, supposedly, THOUGHT" that phillips is a trustworthy brand. But, sadly and unexpectedly to my surprise I was looted at the store. The details of my purchase are as follows: Model no: 14PT3626/V7 M.R.P (inc. all taxes) : INR 5490 (as mentioned on the box) Manufactured in : december 2012 Sr. No. :[protected] Since MRP means maximum retail price, I was supposed to pay what was mentioned on the box, instead I was charged INR 5800 by the dealer. On being enquired as to why this hike in charges the salesperson informed me that it was the taxes due to which there was a difference in the price. After a self humiliating debate about m.r.p. Being inclusive of taxes I got a very casual, unprofessional reply. I have proofs regarding such conversations saved as recordings in my phone. Also the sales person denied to mention the taxes levied by him in details on the bill. This denial also included placing the store's seal on the bill. I have attached a snapshot copy of the bill and side details on the box. Please heed to this request on priority. Many thanks Dr. Sandhya Charles (An unhappy customer)

HI, I bought Philips TV 42PFL7977 / V7 LED TV on January 2014. Butwithin 6 Months I faced a Problem simply getting Green / red Color lines on thescreen with some blank spaces. (No picture) I complaint to Philips Customer care on 21'st July and complaint no is PCHN[protected]. Onetechnician came and took a Snap shot of all the Electronic circuit boardsinside and told me he will send it to head quarters where they will confirmwhat could be a problem. He came after week time to replace one of the electronic circuitboard and still the same problem exist. Then after another week he came andreplaced two electronic circuit board modules inside and still problem couldnot rectified . After speaking with Area service manager they accepted to replacethe TV with the New one since it is under 1 year warranty period. After running behind they delivered a New TV on 14'th - Augand said it is brand new one they are delivering it from philips ware house inChennai. After installation when i switched on the newly delivered TV It isnot Coming UP ( red LED is blinking continuously) . When i enquired with theTechnician he said they checked completely before delivering to my home. Butwhen they installed the same TV at my home it doesn't turned up now technicianis saying software got corrupted. I don't know it is really a New TV they arereplacing with. I don't know how come these many issues come up with for Newlybought Electronic Items that too for the money we are paying . I simply wentfor the brand name Philips and for the features they are providing in thisseries. But Now I completely disappointed for my decision for going withPhilips. Please do the needful Gurugovind. Chennai. Email : guru.[protected]@gmail.com |

Dear Sir,

This is to inform you that, my TV ( CTV Model – 29PT3223 ) Model was not working suddenly and we have made complaint in Philips Customer Care and they have sent Mechanic from your below authorised service centre for check and repair work :

M/s Techno Smart Services
1/A, PE Koil Nath Mada Street,
Ayanavaram, Chennai – 600023
Contact No. 43181001, 4318006, 43556915

The above service Centre has sent his person and collected the Philips TV from house ( Job Sheet Indore No. 2697 ) on 30th July 2014 and till date not repaired the TV and telling that Spare Part not received from Philips Company. Resulting which from last 12 days I don’t have TV at home and finding difficulties in managing kids.

The above Service Centre is not taking proper ownership and I don’t know the real issue whether it is from Company side or Service centre side.

Till now I must have called 20 times to the above service centre and not getting any proper response till date. The matter is serious and request you to intervene immediately.

Kindly Service the required spares to the above service centre immediately, so that I can get my TV within next 48 hours, failing which I will be forced to go for Consumer Court due to mental disturbance.

The Service Centre first told in 2 days they will repair and give the TV and now there is no commitment on this.

An early action would be highly appreciated.

Thanks & Regards
Chatterjee V
GM Sourcing
Contact No. [protected]
Flat No.203, 2nd Floor, Tower – 3,
SKYCITY
Vanagaram-Ambattur Road,
VANAGARAM, CHENNAI - 600095

Dear Sir/Madam,

I have purchased a PHILIPS –Sound bar Model No DSP -475U
-01Unit Dt.22.05.2014 was working well.

Sound bar Remote
functions was not working so I handed over the same to so called PHILIPS
Authorised Service Centre i.e (M/s.
UNITED ELECTRONICS SERVICES, No. 43. Sarvasukhi Colony, West Maredpally,
Secunderabad -500026 Ph:[protected], 64632006, [protected]) on 16.07.2014
bearing Job Code Number 313.

First of all I
was informed that the Sensor was having problem and the same will be rectified
within a day or two. When I called back I was informed that they need to get
the Confirmation from PHILIPS and had to again wait for 3-4 days again. Then
they told the part was not available with the Company so a New Speaker would be
arranged from the Company itself and will receive a call as soon as they
receive a Brand New piece from the Company. I never received a call from them.

I again went to
office when I did not receive any correct response from them. Now they again
had a new story saying that the same part was available at Visakapatnam and the
same was being shipped to them and they passed on the time for some few days.
When we visited again they informed that they are again following up with the
company for Replacement. I found their words were not at all correct so I took their Incharge Number Mr. Gurudeep -[protected] and he assured me that he
has received the acceptance for New Piece and the new Speaker will be shipped
to their address and asked me to wait for 3-4 days. I have called him hundreds
of times from that day onwards he is simply rejecting the call or inform that
the Sound bar has been dispatched from the
PHILIPS Godown and will be receiving the material shortly. I have also
told him that whatever mail he has received from the Company please forward the
same to us or else give a confirmation mail insisting on the exact delivery
date.

I am now fed up with their services so I request your
goodselves kindly look into the matter and resolve the same immediately.

I am also attaching the Scanned Copy of Purchase Invoice as
well as Job Sheet provided by the Service Centre.

Thanking you Sir,

M.Srinivas
Rao

[protected]

sir I am Mamta goel resident of delhi staying in Nangloi has taken your philips Lcd tv on Febuery 2011. Model no is 32PFL3305/V7. NOW The problem is whenever we switch on the tv its all black and very NOISE & SOUND POLLUTION. so we called the customer care no of philips ([protected]) 13/7/14 or might be 14th. finally one engineer came on 15/7/14. he came only for 4 mins didn't check the tv he just switched on and said there is problem in card so it has to be changed and it will cost 4000 rs something. he charged 780 rs from us. after that we decided to go head with then and called again to same no and asked them to change this. we registered this complaint lots of time the one of the agent said they will take new complaint on 28th of july 2014. next day we called them again they said card is not available.it will take 1 week.we again called them they said the same thing. they kept us telling us new story every time then finally i called on [protected] this no and i got the reply that (we do not know how long it will take, it might take 1 month also or little more)so what we can do now for you that we can repair your card and will give you back in week time and it will cost 1500rs more. then my husband called another engineer he checked it out and said your card is perfectly fine and the problem is in screen not in card it was completely fake commitment.we want compensation for that

Good evening, sir I am vamsi krishna resident of hyderabad staying in miyapur has taken your philips LED tv on 28th March 2013, having 42PFL7977 as model no. has got a problem that when we select the option HDMI 2 we are getting the error message that "HDMI firmware upgrade failed" and we are not able to understand what is the problem so we had a contact with customer care with call no ID as PHYD[protected] and the problem has been not solved till now and we are so upset with your services because there is no speed response from anyone and we are facing this problem since half a year, so we request you to please recover this problem as soon as possible.If any doubts please contact to below numbers P.V.Murali Krishna murty:[protected] P.V.Vamsi Krishna murty:[protected] Thanking you sir, yours sincerly, vamsi krishna

We were distributor of philips company and they cut our dealer ship without knowing us when we raised issue of taking stock back that they dumped in our godown and give our money back as they cut down our dealership and did not give our full money back they kept around9 lacks and its 1 year we still did not get our money and the case registered in court is also not starting or no action are being taken please help us get our money back

We have brought the 22PFL4506/V7 TV on 10/02/2012 and from January onwards, we are facing so many issue continuously which were taking long time to resolve it by your support team. Initially, we have raised a complaint about the power problem and the support team was resolved it by replaced the electronics capacitor which was about Rs. 1200/- charges. After a month, we were raised a complaint about the sound issue and the support team is tried to resolve it by replace the speaker, but unfortunately it couldn’t. Finally, they have suggested to replace the motherboard for the sound issue and the motherboard was replaced by your support team with Rs. 3000/- charges. Within a 2 month, now we are facing a display issue which might be the same motherboard or display problem and we didn't want to register complaint since we again need to spend some money on it. Finally, the coculded that, it was a power supply issue and have charged Rs. 1180/-. We have already spend around Rs.5600/- for the service cost, but the actual TV cost is Rs. 9500/-. Why does the customer need to pay the service cost which are nearly going to the product cost for the support or product issue? Is it an acceptable? If its yes, let me go-ahead and throw this TV and buy a new TV from other product vendors since we are totally frustrated about the service support as well as the product stability. We would like to replace the entire product instead of doing the service again & again with customer funding. The overall support from PE ELECTRONICS LTD is unprofessional & pathetic. Regards, Pragash Subramanian, [protected]. Chennai.

We feel regret to say that we purchased a Philips LCD Model No. 22 PFL 4506/V7 from M/s Hargobind & Sons, Railway Road, Safidon, Distt-Jind (Haryana) vide bill No. 2865 on 08.02.2012. After a gape of more than two years there are a second complaint in the above product. In this regard, I have already complained on telephone phone No. [protected] in this regard on 02.07.2014, 04.07.2014 and 06.07.2014, but neither no technician or no satisfactory reply received from the above Philips concerned office. I shall be thankful to this good office if help me for this act of kindness. Tejbir S/o Sh. Mahender Singh, V.P.O-Mandi, Teh-Israna Distt-Panipat (Haryana) Mob.[protected]

Sir,

1. I have placed a complaint on my 42 inch lcd tv, vide complaint number [protected] dated 23 jun 14. The problem is that there is a white screen on the tv picture. 2. The complaint has not yet been addressed inspite repeated calls and reminders to customer care. I fail to understand why the service engineer is not coming inspite we being in mumbai. Please send your service engineer as soon as possible.

Mrs sumathi nagarajan
9 d, kakoli building
Nora
Karanja,
Near uran.
Pin - 400702

Dear Sir, My Complaint No was PKOL[protected] I have a complaint against your service personal (name S. Burman). His Mobile No is [protected]. He was come to my house to repair my lcd tv on 3rd of this Month. But after few minutes later he has gone out without repaired. 5 days has gone now he is not responding my phone call. Is it your customer Support? So I have decided to go to the Consumer Forum if my tv will not replace. regards ayan basu

I ordered for a philips charger from Audio Video Electronics(Authorised Service Centre) and they said it would take 1 week to arrive. Even after a month, it had not arrived and out of frustration I called the Philips Service person Mr. Basavaraju to help me out. He said the charger will come in a week but now it has been another month and still the charger has not come. Now after another month (total 2 months) also the charger has not arrived and Basavaraju is not picking my calls. I can understand the hopeless service provided by the service centre, but such unprofessional behaviour was not expected of Mr. basavaraju who is a company representative. It clearly shows Philips' commitment to customer care. I have never come across such a negative attitude from any other company like LG & Samsung wherein at least the company person was dependable. I feel really sorry for buying a philips product and will never even consider it again. 2 months for a charger is nothing less than a joke!!! and still the charger has not arrived. I think I will have to buy a new shaver just because Philips is not capable enough to supply a charger in 2 months. As a last resort, I am begging anyone who can help me to please help me get a charger for the Philips model HQ912 in Mangalore, Karnataka.

maine 4 june 2014 ko karnal ke service centre me spa5300 woofer repair ke liye diya tha or jiski repair ke 250/- bhi usi din inhone le liye the, lekin aaj 04.07.2014 tak bhi inhone mujhe product repair karke nahi diya, na to phone uthate hain, kabhi macanic chhutti par hai kabhi i.c. mangwaya hai abhi nahi aaya, har roj naye-naye bahane, philips ki service poor kya hai hi nahi agar iski service ke no. 10 me se dene ho to mai -10 doonga, mere pas service centre ki rasid ka no. hai 5042 dt..04.06.2014 add;- gupta electronics, sco 19, link road, opp. bus stand, karnal. mera naam hai sanjeev gupta mera m.no. hai [protected], [protected], aage se philips ka product kharidne ke baare me sochenge bhi nahi. dekhte hai aap service centre ki laparwahi ke khilaf kya action lete hain, ummid to na ke brabar hai, par phir bhi hope sustains life, ummid hi jindagi hai.

My Philips LED TV of 32 inch out of order in second year. Its 3 years warranty scheme but they are charging money. Its worst company now, in last decade philips items are working many years without any prob. but nowadays their engineers says electronic parts have no reliability. So why we are using philips products as many other good new company are available in market.

I have bought a philips trimmer and I did not use the product for a month and the product has gone sticky. Very sad product from an international brand. Also the charging cable was made of cheap quality which has worn out. Very bad electric shaver, will nver buy an Philips product due to bad product quality Also i do not know where can i buy the trimmer shaving heads too

Dear concern

Complaint no.[protected]

Date of complaint 24 apr

Model no. Htd5510/94 home theter system

I called many times but complaint is still panding

If my complaint will not resolve in 2 days i will goto legal

Thanks
Jasvinder singh gujral

[protected]

The Senior Manager Philips Company, I registered a complaint no PGUR[protected] (12/06/2014 10:30AM) of my TV 32. A Mechanic visted at my home and told that the parts shall be changed within 2-3 days but after passing about 10 days nothing has been done. I have so many times requested over phone/mail but no satisfactory reply is being given to me which is a very carelessness on the part of a prestigious company. Now days TV has become a very special thing in the life of a man. May I know when my complaint will be entertain?

this is a food processor. model no.-HL1659. manu times i complaint this product but not solve my problem. u solve this problem immigately . again i request u plz solve this problem . u send ur operator & solve this problem.

address :- Jaspal Singh H .no-204 New Kadwai Nagar, Ludhiana

Mobile No:- [protected]

Hi Team, I had purchased my philips 32" LED TV from Uttam Nagar, New Dehli, 2 years back. Initially it was working fine but from last month it has started causing problem with screen. Half screen has gone white. I got in touch with Customer care and the executive visited and said it will cost around Rs 11000 as warranty has lapsed, i am shocked with the charges. Only after 2 years of purchase date, please look into this and suggest if it is possible to get it into some reasonable figures. Regards, Prasant Rana Mob: [protected]

DEAR sirmy complnt no...plkw[protected]i have purchased LED TV but do not foud stand there. I complained to Philips customer care Centre.It is more than 7 month now. please take an action. Dr javed but every time i got the mail Dear Mr. Khan, We do apologize for the inconvenience that you are facing with our product. Thank you for contacting us. We are looking into your complaint on priority. We ensure to resolve the same soon. In case there is any further assistance required, please feel comfortable to revert to us. Thank You. Regards, Philips Television Consumer Care today i got this msg from your Advisor VIJAY: Sorry Mr khan we have provide stand has been charges basis you can ready to pay please confirm that I can help you with that. what is my fault if your engineer inform you the same day of purchase'