Philips India Complaints & Reviews

I jasbir singh logged complaint on dt 12 mar 2013 against complaint no PGUR[protected]. Engineer visited and told that next day you get call from delhi someone will come to collect the LCD as some parts needs to be replaced.

When I have not received any call after 3 days(15th mar) then I called to the engineer and he told that need not to worry as part can be replaced @ my home and in next 4-5 days as he will receives the part from mumbai.

But again I have not received any call.

We have spoken to the service center owner rahul([protected]) and his senior manish saini([protected]) and they committed 25th mar and then 29the mar and when again on 29th mar I have received any update I called to manish and he said he receives the damaged part and again he committed a date which is 3 april

But history repeats itself again I have received any update and manish is not answering to the call then I called @ customer care it really sucks

As it is so hard to get the seniors which are good for nothing

Agent subhroto puts my call on hold for 20 mins for transfer and then he disconnected the call and same did my mohan.

I called 3rd time again mohan gets call and he said that I am disconnecting call.

Spoekn to raj escalation desk, spoken to amit but Today again I get a promise that it will take another 7 days to get the part

and today is 11th April no one has visited and again manish told that it will take time.

Need your help to get this sorted out, as i am losing my phone calls, my D2H Recharge and mental harassment.

Regards

Jasbir Singh
[protected]

THE PHILIPS 32 LCD HD TV IS WORKING GOOD BUT WHEN I CONNECT TO HDMI THE TV WILL SUPPORT ONLY 480p - 60Hz RESOLUTION ONLY WHERE THE PRODUCT INFORMATION TELL THAT IT SUPPORTS 720 x 480p - 60Hz
720 x 576p - 50Hz
1280 x 720p - 50Hz,60Hz 1920 x 1080p -50Hz,60Hz

SO THIS IS THE PROBLEM

I HAVE COMPLAINT TO PHILIPS CUSTOMER CARE THEY SERVICE PERSON CAME AND CALL TO ANOTHER SERVICE PERSON AND TELL THAT THE TV WILL SUPPORTS ONLY 480p - 60Hz


THE TV IS BRAND NEW PURCHASED LESS THEN TEN DAYS

Hi,
I am Saravanan Ponmudi. I bought a 40 inch LED TV on 22.03.2013 in Denmark and brought it to India with an international insurance.
I found it to be a defective product as it was not turning on at all.So I called up the customer care and registered a complaint on 25.03.2013.
A service engineer inspected the TV and said it has a problem in the Scanner PC and went back.
Then I had to follow up with the customer care so many times to understand how I can get this fixed.They have directed me to contact the service centre and I have spoken to them also without proper response(Dharsini electronics).They have aggreed to replace/fix my TV,but they have not come back after that.I have to call customer care everytime and have to follow up with this issue and start explaining from beginning everytime,but it seems no body is following it up thereafter.
Evenafter 10 days of regstering the complaint,no action was done towards fixing the issue.I am really frustrated with the service th Philips can provide in case of fixing a defective product.
It would be great if you could do something about it and help me in getting my TV fixed.

My complaint is registered with the contact number as [protected].

Sir i have bought a philips LED 32" on last december. unfortunately it was dead since previous month. Despite of my complaint in the philips india ltd.on 6th march, there was no good response from the company. still from 12 days my LED is not being repaired.
i have got very desperate response from the company.
yesterday one company boy came to repair the LED but he was having a wrong plate so he was unable to repair it. he even told me that now the work of repairing the LED will get postponed to 1 week.
my complaint no. is PLKW[protected]. please take immediate action.

Hi ,

I brought Blu ray player BDP3200/94 on 3/March/2012. though it was wifi ready so i brought wifi belkin USB wifi adapter. however it was not supported by blu ray.

As mention on BDP3200/94 manual "to use wifi you have to use Philips WUB1110 Wiifi Adapter".i searched all the shoping websites like croma,ezone,flipkart etc etc i am not able to find this product.

i checked it on Philips website also as mention on website click on where to buy i tried all the numbers in Pune Location but nobody have this product.
i have called philips customer care also they advised me to check on their website.I have wasted 900 indian ruppes on Belkin usb adapter

Can you tell me what to do?
To Dear philips if your product(WUB1110) is not for sale in India then why you tring to sell your Bluray Players.I am very much disapointed with this.

SIR, MY NAME IS "TARUN KUMAR" WITH EMAIL ID "[protected]@gmail.com".

ON THIS THURSDAY, 14/02/2013, I HAVE RECEIVED A CALL CLAIMING THAT THEY HAVE RECEIVED MY FULL PROFILE INFORMATION FROM MONSTER. HIS NAME, AS HE TOLD ME, WAS "RAVI MALHOTRA". HE TOLD ME THAT HE IS FROM PHILIPS INDIA AND IN RELEVANCE TO THE URGENT REQUIREMENT IN THE COMPANY, HE CALLED ME FOR A TELEPHONIC INTERVIEW. HE STARTED WITH THE SAME. I WAS RESPONDING HIM AS ACCORDINGLY AFTER WHICH HE ASKED ME TO REACH A NEAR-BY BRANCH OF BOI (BANK OF INDIA) AND REPORT HIM THE BRANCH CODE FOR THE BANK AND AFTER WHICH HE ASKED ME TO SUBMIT A DEPOSIT OF RUPEES 560/- IN FAVOUR OF "RAHUL PANDE" WITH ACCOUNT NUMBER "[protected]" AS PER THE REQUIREMENTS OF THE COMPANY FOR THE SECURITY DEPOSIT AND AS AN ACCOUNT HOLDER WITH THE COMPANY ITSELF. I REPORT HIM THE BRANCH CODE AS "7820" AND DEPOSITED THE AMOUNT. HE ASKED ME TO PROVIDE HIM WITH THE TRANSACTION ID THROUGH SMS. I MADE A SMS TO HIM WITH TRANSACTION ID AS "BI499598". HE ASKED ME TO RECEIVE A MAIL IN YOUR MAILBOX. I GOT A MAIL THEN FROM "PHILIPS ARENA" WITH THE MAIL ID AS "[protected]@live.com". I CAN PROVIDE YOU WITH THE MAIL TOO.

IN EVENING, HE CALLED ME AND ASKED ME IF I AM SATISFIED WITH THE MAIL AND INFORMATION CONTAINED IN THAT.
BELOW GIVEN DETAILS ARE THE EXACT COPY OF THE MAIL RECEIVED IN MY MAILBOX---

"Dear Tarun Kumar







It is our good pleasure to inform you that your Profile has been selected for our company's direct recruitments. The Company has selected you for Philips Electronics India pvt ltd. Company urgently requires candidates as Electronics In power distributor ; you are selected according to your Profile, which Profile you have submitted. Company is recruiting the candidates for urgent basis.



As per the selection you will have to work with a tenure Electronics Associate also you have to interact directly to respective clients.



About your salary package and other facility provide by company like transport, phone reimbursement and other expenses, your salary would be CTC 13500/ Month.



Regarding your interview management by company, you have deposited an initial Registration amount in favor of Company Authorized Authority for the sum of Rs.560/- Trans No-BI499598, This is charges against your interview management. Company will pay all the expenditure to you after completing 04 Months. Job profile and salary offered By Company will be mention in your Appointment letter.



We have received your all documents, and our team will touch with you.



Best of luck



Thanks’ & Regard's (Akanchha Malhotra)



HR Management Department (Head office) Lucknow."

AFTER THE SAME HE ASKED ME THAT I HAVE TO DEPOSIT A AMOUNT OF RUPEES 2100/- JUST FOR THE NAME OF SECURITY DEPOSIT REFUNDABLE AFTER THE COMPLETION OF ONE MONTH PERIOD ASKED FOR THE SAME PROCEDURE TO BE DONE AS TO MESSAGE ME TRANSACTION ID FOR THE DEPOSIT. ONE MORE THING, THIS TIME IN THE EVENING HE CALLED ME FROM SOME OTHER NUMBER. I AM QUOTING THE NUMBER HERE-- [protected]. HE ASKED ME TO DO THE SAME IN THE EARLY HOURS ONLY AS THE MANAGER TO WHOM HE IS TO REPORT THE DETAILED INFORMATION AND GET HIS/HER SIGNED APPOINTMENT LETTER, IS TO MOVE OUT OF THE COUNTRY.

ON FRIDAY MORNING, AT 10:04 SHARP, HE CALLED ME AS IF TO KNOW I HAVE LEFT FOR THE BANK OR NOT. I WAS AT HOME ONLY AT THAT TIME. ONE MORE THING TO BE NOTICED IS THAT WHEN I DEPOSITED THE AMOUNT IN THE SAME ACCOUNT NUMBER AS MENTIONED ABOVE, HE WAS SURPRISED TO KNOW THAT I HAVE LISTENED HIM WRONGLY AS IT WAS SUPPOSED TO DEPOSIT RUPEES 3100/- INSTEAD OF RUPEES 2100/-, THAT I HAVE SUBMITTED AND REPORTED HIM THE TRANSACTION ID AS "86229". HE ASKED ME TO DEPOSIT THE REST OF AMOUNT WHICH WAS RUPEES 1000/- AS EARLY AS POSSIBLE TO GET MY CALL LETTER IN MY MAILBOX. AFTER WHICH I AGAIN WENT FOR THE REST OF THE AMOUNT TO BE DEPOSITED, WITH TRANSACTION ID AS "194220". HE ASKED ME TO MAIL ALL THE SCAN DOCUMENTS TO THE MAIL ID AS-- "[protected]@philipsindia.com" OR ELSE IF THE MAIL ID DID NOT RECEIVE THE DOCUMENTS, MAIL THEM TO---- "[protected]@live.in". HE ASKED ME TO WAIT FOR THE GENERATION AND DELIVERY OF THE APPOINTMENT LETTER.

AFTER SOME TIME, IN THE DAY HOURS ONLY, HE CALLED ME AND ASKED FOR ONE MORE SECURITY DEPOSIT OF RUPEES 1200/- FOR ONE MONTH ADVANCE SECURITY FOR A ROOM ACCOMMODATION THERE ONLY. BUT THIS TIME I REFUSED TO WORK WITH PHILIPS AS THEY WERE TAKING SECURITY CHARGES BIT BY BIT TO A GREAT AMOUNT. AFTER MY REFUSAL HE ASKED ME TO WAIT FOR MY NEXT CALL AND HE WILL TALK TO THEM IF IT CAN BE CANCELLED, FOR THE REASON I TOLD HIM THAT I WILL BE STAYING IN LUCKNOW WITH MY BROTHER ONLY. AFTER A FEW MINUTES, I GOT A RETURN CALL AND TOLD ME THAT THE REQUEST , I HAVE MADE IS ACCEPTED. ON THE SAME CALL HE INFORMED ME THAT THE COMPANY IS PROVIDING THE CANDIDATES WITH A "SIM" HAVING A BALANCE OF RUPEES 500/- IN ADVANCE AND I HAVE TO MAKE A DEPOSIT OF RUPEES 540/- FOR THE SAME. I AGREED AND DEPOSITED THE AMOUNT WITH TRANSACTION NUMBER AS-- "373047" FROM THE SAME BRANCH TO THE SAME ACCOUNT. I AGREE TO THE SAME FOR HE TOLD ME THAT AFTER ONE MONTH I WOULD BE RECEIVING TWO CHEQUES-- ONE WITH PAYMENT OF MY SALARY AS RUPEES 13500/- AND THE OTHER WITH AMOUNT DEPOSITED BY ME AT THIS TIME IN TOTAL.

WHEN I INFORMED HIM THE TRANSACTION NUMBER FOR THE LAST TRANSACTION, HE STARTED WITH THAT, I AM IN THE MEETING FOR THE RECRUITMENT AND SAID, "LET ME PUT BEFORE YOU THE FULL SCENARIO OF WHAT ARE THEY TALKING ABOUT, THEY ARE ASKING FOR A DONATION AMOUNT OF RUPEES 20,000/- PER CANDIDATE. ALL I WILL HANDLE, JUST YOU NEED TO DEPOSIT A AMOUNT OF RUPEES 400/- MORE AND I WILL HANDLE THE CASE AND PROVIDE YOU WITH THE SCAN OF THE HARD-COPY OF APPOINTMENT LETTER. SO AND SO, I BECOME A VICTIM OF FORGERY AND FRAUDULENT JOB OFFER AND I HAVE DEPOSITED A SUM TOTAL OF RUPEES 4200/- IN THE SAME ACCOUNT. PLEASE HELP ME OUT SO THAT THE CULPRIT IS BARRED AND FINED FOR A HEAVY PAYMENT, SO THAT NO ANY OTHER PERSON CAN DECEIVE JOB-SEEKERS.

I HOPE I WILL BE HEARD. I AM WAITING FOR THE, AS EARLY AS POSSIBLE RESPONSE, WHICH CAN BE MADE FOR THE WELFARE OF JOB-SEEKERS LIKE ME.

THANK YOU.
TARUN KUMAR
[protected]

I got a Philips 3D LED TV model no. 46PFL8577 on 24th January 2013. At the time of installation the TV was found to be defective.I placed a request for replacement of the defective TV and was assured of the same within 2-3 days. Now it is more than 20 days and no replacement has been provdided. Everyday, I am assured that the replacement unit has been shipped and will be delivered in some hours, but it does not come. Finally, I was told that the replacement TV cannot be located and hence, the company can only repair the defective TV and not replace.

A company like Philips is indulging in such mean tactics to cheat its customers by supplying defective TV with no escalation mechanism. Now I am helpless to either sit quite with the defective TV or get it repaired. I am not interested in getting a brand new TV repaired and would want help to ensure that I get a replacment TV immediately or my money back along with interest and damages for mental harassment.

Kindly assist.

I Purchased Philips LED tv on 25.12.2012 and within a month tv stopped working i complained to customer car on 28.01.2013 about the problem they told within 48 hours their service man will come but they failed their promise after repeatedly calling servicemen came on 02.02.2013 ie., after 5 days he told its a defective piece he will replace and give it he took our signature on replacement form and took a copy of bill with him till now there is no response from company if call them they will say they will replace in 48 hours but fail always its been 18th day but no response simply i have to pay my dth bill without watching tv so please resolve my complain still i have warranty.

I have purchased LED TV of Philips from Pantaloon Retail (India) Limited, Rajarhat, Kolkata on 29.10.2012. After 3 months (approx) on 30.01.2013 my TV stopped working due to some technical problem. After that on 31.01.2013, I have given a call to the customer care o Philips and filed a complaint. After that on 02.02.2013 one of the technical person from there side came and told that the PCB board is not working and have to change PCB board, he also told that currently the PCB board is out of stock and they cant confirm that when the TV will repair. After that almost 15 days have passed and no response I am getting from Philips. Every time I use to call there customer care and the they are taking the matter very casually. They are cheating the customers and not taking any measures to resolve customer complaints.

dear sir,
me virender singh i oderd a camra .ur call center tell me u will take 3 free gift with this product.
but when i receved this item free gift nor receved. i call custmer care he tell me .free gift reched u 2 days. now after 10
days free gift not receved .my lot of money wast in call u.now i want plz u play my oderd recarding when i oder my product.

i am caling from 22 jan 13 but no solution of my problem. i[censored] are not take action i will go to consumer court.
i have recording of my order when i summited. i confurm to ur custmer care 3 tims for free gift.

now i want my free gift 1 bag
2 polo wathe
3 pansonic headphone

and my money witch a wast call to u.

virender singh
m-[protected]
oder no-[protected]

Thanks

I ordered 2 quantity of Philips trimmer. I received package but i could see only 1 quantity is present.

I raised complaint to them on Oct 4, 2012 9:11 PM. I kept following them since October 4 to till today. i couldnt receive any call back on this from India Times shopping.

This is the worst service i ever saw and these people are cheaters.

I have bought a PHILIPS Home Theater (Philips Bluray HTS HTS5591) on January 16, 2013 from CROMA JP Nagar Phase-3.
No One contacted me till January 28, 2013 for Primary Installation/Demo.
I have struggled on my own to set up the Home Theater.

A Service Executive named Deepak from PHILIPS service center Jayanagar called up today January 28, 2013 and was conversing in a very unprofessional, Unfriendly and Arrogant manner. It was a real bad experience tolerating the indecent behaviour from Deepak.
I have never had a worse experience with a service executive.

I have pledged to NOT Recommend any of my relatives, friend, colleague or any person to Buy any product from PHILIPS henceforth.

Please let me know if PHILIPS INDIA or the service center management can take any action against the Misconduct and misbehaviour.

Full details of Service Executive
Name - Deepak
Mobile Number - +91 [protected]
Address - PHILIPS Service Center, Jaya Nagar, Bangalore, Karnataka


Regards,
Shekhar Singh

I had given my old Phillips CD Player (MCD 177/98) at the authorised Phillips service centre (M/s S.K. Electronics, Opp.Rani Sati Gate, Indore-MP) for getting it repaired. It was found by them that the player had some irreparable problem and hence they offered me an exchange with a new Phillips CD Player from the models available in the market after paying the difference amount which they will tell me depending upon the model and the price of the player I choose. I chose Phillips home theatre model HTS 2512/94 for which I was asked to pay Rs.2800/- as advance and was promised the delivery of the product in next two days. I made the payment on 17/11/2012 and still I haven't got the product. Moreover nobody gives a proper response as to when I will get it. I have contacted on every number provided to me as well as personally visited S.K Electronics many times but there is no response. The least I want is to know what is taking so much time and I'm not even getting that answer. Please help me deal with this procrastination and irresponsible behaviour on the part of Phillips. Following are the contact numbers of the officials I have been made to speak to by S. K. Electronics:
S.K ELECTRONICS[protected]
MR.MAHESH- [protected]
MR.SANJAY-[protected]

--- On Sat, 29/12/12, suruchi kaushik <[protected]@yahoo.co.in> wrote:


From: suruchi kaushik <[protected]@yahoo.co.in>
Subject: Complaint number PGUR[protected].for Philips LCD TV
To: moushumi.[protected]@philips.com
Date: Saturday, 29 December, 2012, 5:05 PM



Hi,

I would need your help. its been more than 8-10 days when i've been following up with Philips and Service Centre (Khan) & Area Manager (Manish). However, they are still not able to provide any solutions. My Product (LCD) is just an year old still i am facing problem.I've been trying to get my product repaied but I am not getting any positive reponse from Philips team..

I feel like buying Philips product was my wrong decision. Can you please help me in this...

Regards,




--- On Wed, 26/12/12, suruchi kaushik <[protected]@yahoo.co.in> wrote:


From: suruchi kaushik <[protected]@yahoo.co.in>
Subject: Complaint number PGUR[protected].for Philips LCD TV
To: corpcomm.[protected]@philips.com, customercare.[protected]@philips.com, [protected]@pemail.in
Cc: rk.[protected]@hotmail.com, suruchi.[protected]@gatewayglobal.biz
Date: Wednesday, 26 December, 2012, 1:49 PM


Dear Manish,



Refer to the below e-mail (Complaint number PGUR[protected] & our telephonic conversation just a while back



I have noted that the inverter plate for my Philips LCD will be arranged by 29th Dec’12 Saturday & the same day my LCD problem will be fixed.



Hope there will be no further delays as I am waiting since long.



Kindly confirm receipt of this e-mail.



Thank you

Suruchi

[protected]
--- On Mon, 24/12/12, suruchi kaushik <[protected]@yahoo.co.in> wrote:



From: suruchi kaushik <[protected]@yahoo.co.in>
Subject: Complaint number PGUR[protected].for Philips LCD TV
To: corpcomm.[protected]@philips.com, customercare.[protected]@philips.com
Cc: rk.[protected]@hotmail.com, suruchi.[protected]@gatewayglobal.biz
Date: Monday, 24 December, 2012, 4:59 PM


Hello All,



This is Suruchi & this is regarding the problem I am facing with my Philips LCD Which we have bought on March 2011.



My complaint number is PGUR[protected].



I started to face a problem recently with my Philips LCD TV, when though there was sound but no picture. I lodged a complaint with Philips customer care. A technician came on 22nd Dec’12, he wanted us to send it to the service centre.



We have visited your service centre in Gurgaon on Saturday 22nd Dec’12.



There your engineer gives us the different statements ,he advised that they need to change the monitor as display is not working , after our few questions (like than why the sound is clear ) he advised that the inverter plate of LCD needs to change & after our approval to change the inverter plate they have ordered that inverter plate & advised us that they will received it on Monday 24th Dec’12.



Today Monday 24th Dec’12 I called & asked for the inverter plate status the service centre executive advised me that this part is not available in the allover India inventory hence we need to change the whole back panel.



I don’t want to hear any excuse , I want to repair my LCD immediately within today i.e. Monday 24th Dec’12 else I will take legal action against Philips.



As per the guideline the warranty of electronic items are 7 years.



I have my LG & Sony LCD from last 2 years & we have not faced even a single issue till date.



I want to repair my LCD immediately



Please reply urgently.



Thank you

Suruchi

[protected]

I PURCHASED ONE DVD PLAYER THREE IN ONE FROM MEGA MORE STORE. FROM DATE OF PURCHASE IT IS NOT WORKING PROPERLY.I VISITED PHILIPS STAR SERVICE CENTRE AS THEIR AUTHORIZED SERVICE CENTER FOR ITS SERVICE.THEY REPAIR THE SAME AND AGAIN START GIVING PROBLEM.I AGAIN VISITED THEIR SERVICE CENTRE FOR REPAIR AND THEY CHARGED Rs.1173/-.IT FUNCTION ONLY ONE MONTH AND AGAIN START GIVING PROBLEM.I AGAIN VISITED THEIR CERVICE FOR SERVICING AND THEY CHARGED Rs.700/-STILL IT IS NOT WORKING.IN ONE AND HALF YEAR OF PURCHASE SIX TIMES I VISITED THE PHILIPS STAR SERVICE CENTRE,INDORE AND IT IS STILL LYING WITH THEM FOR REPAIRING.I HAD INCURRED THE SAME AMOUNT ON REPAIRING ON IT.SUSHIL CHOPRA,13FD,SLICE3,SCHEME78,INDORE...MOBILE [protected]

1. This is in reference to our 32 inch LCD TV 32PFL4305. This stopped working within the warranty period and we reported the problem first on Nov 12, 2012. I am without a TV for the past 5 weeks and Philips seems to be least bothered about the same.

2.The Customer support team was very ineffective and unsupportive. inspite of repeated calls. The initial problem identified was a motherboard failure and a new part was requested. There was no feedback and response from the philips team.
Also to top it, the Customer Support team canceled the initial complaint on their own and opened another one on Dec 7 JUST SO THAT NO ONE NOTICES THE SAME. This is so pathetic.

3. Some key people from the outsourced service agencies like Mr. Vinay, Mr. Abhishek Jain (From Noida Region) were completely unresponsive. Mr. Vinay was also extremely rude and completely uninterested in resolving the problem.

4. We were told 3 weeks back that the part is unavailable and they will replace our TV with a new one. even after comitting to a new tv, there was again no response or movement from Philips for a long time. Mr. Abhishek Jain who is the service head for Noida region stopped receiving our calls.

5. Finally on Dec 15th (today they sent us a tv). This TV was an old and used one. It had no remote control. There was dust all over the TV. When I was informed that due to the part not being unavailable and after waiting for 5 weeks, this is completely unacceptable. To add to the woes was the fact that Mr. Vinay was extremely rude on the phone. This is no way to treat a customer. This is the worst ever experience that I have ever had in my life for a consumer product. We have 4 LCD TVs at home and did the mistake of purchasing one from Philips. I am sorry to say that this was the worst ever experience .

6. I think either Philips as a consumer company has lost it's interest in retaining customers or they definitely need to change their service partners.

7. After this experience, I will be using all possible online and social networking forums to tell people about my horrible experience. I also plan to file a case in the consumer court against Philips.

This is regarding to my utter dissatisfaction over an 32" LED TV (32PFL6357/V7) purchase that I made on 3rd Nov'2012 from Chopra Enterprise (Philips Arena, Kolkata). The set had been installed on 5th Nov'2012 and on that very day I pointed the sound problem (the speakers were jarring even on a 7-8 volume level) to the installing person on which he readily agreed and asked me to watch for 2-3 days and file a complaint. I filed the complaint with the dealer on 7th Nov'2012, and when no one turned up, I dialed customer care and filed my complaint on 10th Nov'2012 (Call no: PKOL[protected]). After that twice 'so called engineers' visited and informed that the a plastic sheet was missing in the speaker attachment. They tried first with inserting some paper chips and when it did not work, he left by saying that a senior will visit next. The 'senior' came, and this time he tried inserting black tapes, and after the trick failed he promised to come back soon and replace the speaker. After that i called Philips customer care for 8-9 times and asked to wait as there were shortage of speakers. Lastly it arrived on 8th Dec'2012 and they replaced both the speakers. But sadly there was no improvement. They admitted and tried to contact to their seniors over phone with the speaker on. I heard the 'senior' suggesting them to change the audio settings and come back as nothing could be done. Suddenly these two visitors tried hurriedly to change some bass settings and asked me to sign the papers that stated that I was satisfied with the repairing job. I asked them to wait for 5 minutes to check if it was really so, but they were not ready to wait even for a second. It was more than obvious that the tv set still were producing same noisy and jarring sound even at the 8-9 volume level, but they all of a sudden were not ready to admit it. They said sarcastically that if i want to get more clear sound then i should buy a home theater. I told them that i have a Panasonic 32" LED on the upper floor, and the answered then i should have bought a Panasonic tv this time also and not a Philips tv. They also asked me to solve my case with Philips customer care because it is not their headache any more.
Today (10.12.2012) I called the customer care and they asked me to wait as usual as they were transferring the line to senior (it was same everytime) and i waited for 20 minutes, but the line was too busy to come to my help. I called again and this time I got my present complaint (call no: PKOL[protected])
The 'PROMPT service center, Kolkata' is pathetic. I do not think that they have any knowledge or attitude that can serve me. Philips are outsourcing its job to give us service in time, and if those ruin like this and make more trouble for the customer, is it not their responsibility to look into the matter? Or they will just finish their duty just by forwarding the complaint to the local service center?

As far as my demands are concerned, I now want a full tv set replacement (as changing the speakers did no good) or a full money back.

regards,
Suddhasanta Nag
252B, Kalicharan Ghosh Road
Sinthee, Kolkata
Pin: 700050
email id: [protected]@gmail.com

Dear sir,
I bought an immersive sound home theater of PHILIPS from Great Eastern in Salkia / Howrah on Feb' 2012.In OCT 2012,that home theater had a problem in FM circuit. They solved the problem and delivered that product on 18'Oct 2012. But they Changed the mother updated software (hts 2501/94) of that product and put back dated software (2500/12) in that product. after complaining several times they do not entertain me.
with regards
subrata guha
mob-[protected]
Liluah/howrah

I had purchased the Philips 46 Inches 3D LED 8500 series (Model no: 46PFL8577/v7) Television from Kohinoor electronics on 26.10.2012. Since there was technical issues with the Television we contacted Philips customer care and loged the complaint on 12.11.2012. The complaint Number is PMUM[protected]. the technician came only on 30.11.2012 to take the photograph and to establish the problem. Later on I was given Number of Mr. Parvez to talk for the replacement. After talkign to Parvez still there is no response. I need replacement for the television as within 10 days the television had the technical problem.

Dear Sir


I PURCHASED Philips LED 32" 4700 SERIES ON 16/10/2012.
my complaint number is PDEL [protected] on 8/11/2012
IT HAS FAULTY SPEAKERS BUT COMPANY HAS NOT REPLACED SPEAKERS OR LED .

Company is not giving me reply despite complaints.

Please take appropriate action


Regards


Vinay Aggarwal
[protected]