Philips India Complaints & Reviews

we are from chennai, annanagar. we bought a coffee maker on 4th of December, 2013, and till date it has not functioned correctly. The coffee dicoction is very very lighter for the very first time, and the water starts pouring out before the coffee mug is kept inside, as the autolock has not functioned. We took this issue to the notice of the Philips service centre at 11th main road, annanagar, chennai - 40, and they checked the same and returned back to us saying it is functioning correctly. We are having the same problem, which has no solution. since we bought, we had not used the product. Kindly exchange the product with some other useful product, or kindly solve the issue quickly.

I contacted your authorised service centre USB Electronics, 106, Kamarajar colony, 8th Street, Dr.Ambethkar road, Kodambakkam, Chennai-600024. Their representative visited and took Television for service on the assurance by changing spares @ 1150/- inclusive of labour charges Rs.250/-. I beleived and paid Rs.1150/- (receipt issued by USB Electronics) but TV not functioned i.e clarity very bad even after their service not even one hour. I have contacted their office for so many times they attended my call but no response so for . I waited for more than one month and now I decided to make a complaint. At the time of receiving their charges ? they issued a bill not mentioning which spare replaced every thing blank except their charges ?. I and my family members are very much upset in this regard. Please instruct your service dealer to give proper response i.e they must do proper service. I am giving this complaint because my TV was not working even for one hour after their service by receiving Rs.1150/- which leads to mental agony. I appreciate if you could take necessary steps in this regard. Thanks KRISHSRINIVASAN 37-H, Bharadhidasan colony, K.K.Nagar, Chennai-600078. My mobile No.[protected] My email id: srinivasan.[protected]@hotmail.com

Dear Sir, I regret to inform you that the radio which I have purchased on 03.09.2013 from Capital Electronics 12 J.L.Neheru Road Branch Kolkata Model No IN-DL167 vide cash memo number Sal/3272/13. Now after such purchase it has been observed that the battery consumption of the radio is very high and the life of battery gets exhausted within 15 to 20 days (minimum actual life of a battery set for a radio is min 3 months). I have lodged my first complaint on 17.12.2013 with reference no 42324 to Capital Electronics as it is within the guarantee period which was duly returned after repair on 08.01.2014. But within the few days the same problem has arised again of high battery consumption. Today I have again lodged a further complaint (complain no 42855). Now I am surprise to know that why this problem keeps on rotating everytime. I have purchased the product only due to the goodwill of your quality product. You are please be requested to change or replace me with a new model of the existing product as early as possible or else arrange to refund me the amount which I have spend for such purchase of the product. Thanking You Yours faithfully Sujan Kumar Pande M - [protected]

. I got your music system on 9 th February 2014. Due to problem in CD tray i asked for service on 19th feb.my complaint number is[protected] I was assured of getting a call in 8 hours nothing happened again I gave call, one more assurance of getting a call on high priority again I call response is service centres close down by 6 so definitely I will get a call by 10-10:30 on 20 th. By this time I gave a call to them 4 th time and again a sorry with assurance of follow up. Is this the type of follow up you are providing. I made a big mistake by purchasing Philips music system. Also note I was provided their NCR head Mr Kapil's number who doesn't pick up the call.

Hi,

I want to share my horrible experience of buying Philips ’42
inch’ TV(42PFL7977) from Future Bazar Aditya mall, Indrapuram, Ghaziabad. This
TV comes with in an inbuilt D2H connection w/2yrs of Platinum HD subscription.

It’s been only 9days since I bought this TV and I really
wish I could go back in time and overturn this mistake.

I bought this television to gift it to my parents on their
35th Anniversary but least I knew so called ‘gift’ will be in box
for next 5days because company forgot to dispatch a wall mounting kit and it
took their support engineers about 5days to arrange a simple wall mount to get
it hanged. To make it worst now the D2H subscription sticker that company put
on back of TV panel is invalid. Now TV is hanged but more like a showpiece and
as a solution they suggesting to pop open my Brand new TV to correct their
mistake and find some D2H number from inside of TV.

If this is not enough then their support engineers are just
not bothered to solve a customer concern. They told me they will come today morning
but no one showed-up then I called again and I was promised it will be resolved
by 4, again no one showed up. What more after 4pm they didn’t even picked my
phone. Then I went to dealer to share my concern and he got me connected to Philip
ASM and then their was yet another false promise he said engineer will be at
your home by 6pm again no one showed up. I called him again, I was told
engineer will be at your home in next 10 mins as he is already in my area.
Since then I’ve called ASM, support engineer Mr. Joginder and Shamim Saifi but
no one picks up.

This is one absolute disappointment from Philips as a brand
and their customer support. Now last thing now I hope they make some an effort
to atleast change this experience.

HarPreet Singh Goomber

+[protected]

Dear Sir/Mam, As I am to inform you that I Vijay Chopra as your customer purchased Philips V.C.D MP3{FWV787}, Serial No.51CO30404 from M/S. Jannat 139, Kunjpura Road. Karnal, Haryana on dated 05/08/2005 where I let you that I get start facing the problems on the year Jan.2013 where I had handover my aforesaid system to the authorized service centre name as M/s. Gupta Electronics{SERVICE RECEIPT NO.2579, DATED ON 02/02/2012} where he told me that we are going to provide your aforesaid appliances after 15days, where I again visit to the same service centre to get collect my appiliances where he didn't handover my appiliances on those days also where he again asked me to wait for 15days more because of parts are not available with us through the Philips Company. As I would like to know that they didn't provide me aproper attention on my product which I had already handover to them, they only start get avoiding by saying that we had still didn't received the different parts from the company and also they asked me that company is not ready to provide me the different parts through which we can provide your good as in a correct manner. This is only the bignning where I started to get mentally harrased by running continiously to the service centre but no changes had been made on the words of service centre that company is not supporting me. As I would like to know you that i visit to the service centre continiously day and night on daily basis and a day came that I still did'nt received my appiliances back. You are going to be shoked by listining that 1Year had been passed they still giving me a same excuse and still I didn't received my Philips V.C.D MP3{FWV787}. I hope you can understand that what types of problems does a customer get faced when he/she get run/visit on the same place on daily basis at both Morning& Evening Shifts. As I would like to know that I have waste lots of money and my precious time& emotion which cost more than my appilance price. As I request you to kindly provide me as a compensation. Until & unless Iam going to move to consumer court against you and your company. Thanks & Regards Vijay Chopra [protected]

My two years old TV is not working due to problem in display. The complaint was given at the service centre, Panaji - Goa, around five months back. The same was reminded time to time. Till date nothing has been done. Please do the needful. My Details are as under: Sanjay D. Naik Sorvem Waddo, Guirim, Bardez Goa. Mobile: [protected]

My Philips LCD TV is not working due to problem in display. I had given complaint at service centre, Panaji Goa five months ago. Till date nothing has been done. I was asked to contact ASM on mobile No.[protected] (Name not known) in this connection. He had assured me to replace the TV. But for last 15 days he is not receiving my calls. I request you to kindly look into the matter. My Details are as under. Name: Sanjay D. Naik Address: H.No.204, Sorvem Waddo, Guirim, Bardez Goa. Mobile No.[protected]

I am a Philips customer from Chandkheda, Ahmedabad. Philips has been the most trusted brand in our home from generations. we have bought philips food processor HL1659 in nov'12. after sometime some cracks appeared in the polycarbonate blender. these were very well sealed by us with some adhesives available in the market. it worked well but after sometime it started leaking from the bottom. i took it to the philips service center, navrangpura along with warranty card. when shown, the people there said that the leakage was due to the cracks. i told them to check the black ring at the bottom but one Mr. FALGUN CONTRACTOR said that it was all "tutela futela" and a new blender has to be purchased. so i purchased a new blender jar at the bottom of which parts from my old jar were fitted. then i requested him to check whether the leakage had stopped or not, he said "no no, yeh sab hum karke nahin dikhate." i again requested as my home is at a very far off place from the center . it takes 1.25 hrs to reach the center. but again he said, " no, hamare technician ne dekh liya hai." After travelling 1 and half hour and reaching home, i found it still leaking. it was obvious then that the leakage was not due to cracks. i immediately rushed back to the center and then a technician fitted something at the bottom and the problem was solved. my complaint is about the irresponsible behaviour due to which i was made to purchase a new blender while it was not required. and secondly i was made to travel throughout the day- from 11 to 6! AN APPROPRIATE ACTION AGAINST HIM IS ANTICIPATED.

EARLIER COMPLAINT NOS.:

1. COMPLAINT NO :[protected]
2. COMPLAINT NO :[protected] dt.26.04.13
3. ESCALATION NO :[protected] dt.29.06.13
4. COMPLAINT NO :[protected] dt. 29.08.13

NOBODY HAS ATTENDED TILL DATE.PLEASE TREAT THE MATTER AS URGENT.

I brought a 40 inch LED TV on 9/02/2013 and after 8th month i observed problem on screen. I logged a complaint ( pblr[protected] ). Initial they told panel is gone required to replace and then told the panel stock is not available so provide us a scanned copy of you bill will replace the product. There after no response from servicing center. when ever i called them, they says today our technician will visit your place but no one came to fix the TV. After so much followed up finaly they visited and taken the snap short. after10 day when i called up for status they says final approval in process but they dont know when will get approval. finaly they told they got the approval. but still they delaying to deliver panel. i spoke to ASM customer care and servicing center but no proper seponse. it is been 45 day's i am following up with them to get repair my TV. I am complety fed off with such kind of Philips's Servicesd. below mail communication with customer care. Date:07/11/2013 Hello Sir, I brought a 40 inch LED TV on 9/02/2013 and after 8th month i observed problem on screen. I logged a complaint ( pblr[protected] ). But still the problem is there, initial they told panel is gone required to replace and then told the panel stock is not available so provide us a scanned copy of you bill will replace the product. There after no one is responding from servicing center. when ever i called them, they says today our technician will visit your place but no one is coming to fix the TV. how may days i have to wait to get repair my TV. From last 15 days i have been following with customer care and servicing center people but things are not sorted out. I am seriously disappointed with such kind of service which i have not expected. Kindly repair my TV repair ASAP. Date:08/11/2013 Dear Sir/Madam, , We do apologize for the inconvenience that you are facing with our product. Thank you for contacting we are looking into your complaint in priority, soon we will resolve and make it complete. Thank You. Regards, Philips Television Customer Care

Hi, I bought philips LED TV 32" on 1st November from AMICO Agencies. Here's the contact details of the agency: Mumbai - Pune Road, Near Harris Bridge, Dapodi, Pune - 411012, [protected] Bill No: 40820 I got Mahindra holiday offer "Day at a resort (including 2 meals)". My scratch card no is: 007450 I called customer care guys 3 times. Each time i call they say company will send me my "Holiday Vouchers" in 1 week time. It's been 25 days already and i haven't recieved any holiday voucher. My complain id is: PPUN[protected] Philips guys really sucks. They don't take responsibilty. I even emailed "Pramod" Area manager philips Pune. Instead of resolving this issue he is saying dealer should give the vouchers and dealer says Philips company will send me the vouchers. I am really irritated and frustrated by these guys. Seems like they released this offer to fool the customers. Thanks Abhay [protected] [protected]@gmail.com

I had been gifted a i pod philips go gear raga.some times latter it was not latter working properly and get switched off .when i was bring it to service point there rudely behavior make me shocked, there questions are where is purchaser of this equipment? when ever i had mention that this gifted, before them but still they talking rubbish... so i an requested to philips hi authorites pay attention in this concern...

I bought a Phillips induction cooker model no HD 4907 on 16/05/13.Its been 3 weeks now that its not working.Every time I call the customer care they either give me a date or tell me the parts are not available and I have to wait.Now since past once week whenever I call Phillips, the manager either promises a call back in sometime or puts me on hold and disconnects the line.No resolution given.This is cheating its a fraud company.Don't ever buy any Phillips product.Its a worst company with a worst service.

complaints have bee lodged vide phyd[protected] dat 16/8/13, phyd[protected] dt 17/8/13, phyd [protected] dt 24/8/13, phyd [protected] dt 28/9/13. set purchased in feb 13, and worked only 2 months, service center responded cant be repaired.

hence the set has to be repalced otherwise i am forced to go for consumer forum

I bought a philips gogear on 20/9/13. It stopped working on 4/10/13. The philips service centre promised it will replace my gogear within 10 days. till date 30/10/13 i haven't got my gogear yet. At first they provide faulty equipment and then they take time to replace it. my gogear model no : SA3BE04RX/ 94 . SR. NO : XF1A[protected]

On 22nd Oct 2013 I had called the Philips helpline to order for 2 filter candles for model no: 3890 (light sky blue colour) I was informed that the charge for each filter refill is 625/- and 100/- will be the service charge. It would be delivered to me in 48 hours. The complaint ticket number is[protected]

The following day 23d, I received a call from [protected] that on 24th Oct, the refills would be delivered by 12 pm.

However, on 24th Oct, at 12 pm, I received a call from [protected] that only ONE refill will be given. For 2 refills it will be double service charge otherwise he will not deliver. I called the Philips helpline again and told the conditions that were told to me.

The point is if the service person/technician is coming ONCE to deliver the product why should they charge DOUBLE service charges?

E-Care is the dealer who is coordinating this supply of refills and charging double.

I am looking for the refills and do not wish the technician to install it- JUST DELIVERY of the 2 refills. The customer service executive of Philips call centre put my call on hold and made a conference call to the dealer E-Care. The person from E-care agreed that I should not be charged a double service charge when the person is coming only once to deliver.

After the agreement on 24th Oct, I assumed by evening the refill would be delivered. But it didn't. 25th Oct I called the helpline again to know the status and they said by evening it would be done.

Today is 26th Oct and still I have not received the refills nor has the dealer called to confirm time of delivery.

This clearly shows unfair trade practices and hostility on the part of the Authorized Philips Service Centre. They are not going to deliver the filter refills until they get paid double service charges. They are required only to deliver the 2 refills and not even install it. Yet they will not budge and refuse to deliver despite agreeing on the conference call with the Philips customer care executive as a witness to the conversation.

I have been using Philips water filter for past 6 years and I have requested same order many times and each time the dealers allotted have never been hostile or charged extra. The last dealer was Krish Electronics located in Goregoan East.

It is clear that Philips has no clue about the high handedness of its dealers and overcharging on false grounds. It is not the question of paying an extra 100/- It is the question of cheating. Why should the customer pay double service charge 200/- when the service person is coming once and that too only to deliver?

Philips Helpline Customer Service Department also doesn't seem to care that there is an unresolved ticket[protected] from 22nd Oct where no action has been taken even though the customer has been following up.

Other customers may think- it is okay to pay double and forget about it- but why?
There has no been no terms or conditions whereby a customer cannot order 2 refills at a time. Nor has the Philips Helpline Executives informed the customer that you cannot order 2 refills at a time.
This arm twisting tactic is done at the dealers end who wants to make extra money on the side.

If there is someone reading this complaint, please note that there must have been many customers who may have faced a similar situation like I am and have got rid of the matter by paying up double to avoid further harassment of follow-ups. But please note, this is unfair business practices.

If I do not receive any follow up on this matter, I would be the changing water filter brand because without the refills, I have no use of a water filter. Ecare cannot say that they are out of supply of refills and will deliver one now and the other when the stock is back. Then it is the same tactic of charging 2 times.

If Philips has any other HONEST Service Center in Mumbai city then kindly sent the 2 refills across without further delay.

Thank you

Dear Sir, I have purchased one Induction Cooker Model HD4907 from Khosla Electronics Pvt. Ltd., 371/1 Diamond Harbour Road, Kolkata-700034 on 18/06/12. Suddenly I have noticed a heating problem during the month of September 2013 and contacted your Toll Free No. for the servicing. Accordingly, I was contacted by your nearest Service Centre NEW Service Plus, 46 Brahma Samaj Road, 1st Floor, Kolkata – 700034 to bring the Unit to the Service Station as it was out of Warranty. I took the Unit to your Service Station on 07/10/13 and I was told that there is a major fault and part needs to be changed which will cost about Rs. 1, 100/= approximately. As there was a Puja Holiday from 11/10/13 to 14/10/13, I was told that the Unit will be delivered after repairing after the Puja holidays and on that ground I was bound to deposit the Unit in your Service Station. As you will appreciate that Induction Cooker has become a necessity in the family now a days, a long wait for the repair becomes very painful. I have waited one more week and contacted the Service Station on 21/10/13 and on enquiry they have told that it may take another one week or more to resolve the issue as the Part ordered has not reached from Pune. I had some hot discussion with the Service Station Manager Mr. Koushik Mandal and he has also misbehaved with me. Now please tell me why we go for the Branded reliable Company? Is it to get a bad after sales service? Please do not insist me and my family to boycott Philips Products. Please look into the issue with a sincere thought and resolve the same at your earliest. For your easy reference I am enclosing the scanned copy of the document received from your Service Station. With Thanks, Yours truly, SANAT KUMAR DUTTA P-79 VIDYASAGAR PALLY, SILPARA POST – BARISHA LOCATION – DAGAR MATH KOLKATA – 700 008 WEST BENGAL MOBILE NO. [protected]

I have purchased philips choke on 04th November 2012 with one year warranty.The choke got repaired in September 2013 and went for replacement. To my surprise the shop keeper (Nakoda electricals - shop at 27, subramani st, contact-[protected]) after taking the choke for replacement, informs me that the date of manufacturing is Jan 2012 and hence cannot be replaced and started fighting on the same. I had a doubt on the credential of the retailer and hence i checked up with customer care of philips. After giving the code they want (ie., D1241), they confirmed the choke is manufactured i october 2012 only and the product is under warranty and they gave me the complaint number as[protected]. Today when i checked on the status, they informed that they have already advised the retailer to replace the product. When i went to the retailer back, he was not replacing the product telling that he have to check with the company and asked me to come after 3 days. Already 20 days have passed by this. Kindly help to fight against this corrupted people who make the things so complicated, to ensure that it become unviable for a person to approach again.

I had purchased the Philips Juicer, model HR1861 a year back. Few days back the bottom of plastric lid of the juicer broke while taking oout carrot juicer. I called the service center only to learn that plastic is not covered in 2 year warranty and also that they would take at least 10 days to replace the plastic lid, even if i paid for it. 10 days to replace a plastic part! I am not sure what you can do but i am certain never to buy Philips product ever again. Infact i will also braodcast my issue over the net on various forums so that others too my realize the quality of Product and Service by PHILIPS. Complain no:[protected]