Philips India Complaints & Reviews

On complaining for a sudden no audio/video output, in our 42"Full HD LCD TV, to BIMOS ELECTRONICS, 143,GANDHI ADIKAL STREET, OPP-SRG KALYANA MANDAPAM, KUMBAKOANAM, TAMILNADU - 612001, a Philips authorized serviced center, given in Philips pamphlet, a serviceman -BALAJE was sent a week after complaint, in January.. He diagnozed that the capacitor had burnt, and came back with the spare, 3 months later, on March 11th.after repeated calls. But even after he changed the board there was no audio, for which he laid down the tv on its front. He switched on the tv 1st there was no audio, again he laid down the TV in the same position, thrice. But still there was no audio. The 4th time he laid down, checked the board and put it straight, there was a huge crack on the screen. When we asked for explanation, he dodged saying that he would return the next day but there was no response, and he never picked up the fone till today. He says the crack was already there. If according to him, the crack had been there, already, then why had he to change the board? If the panel had cracked, he would have changed only the panel and not the power board. Moreover how can the LCD PANEL crack, if the capacitor gets burnt? YOUR SERVICEMAN IS FULLY RESPONSIBLE FOR THE DAMAGE, BUT HE IS REFUSING TO ACCEPT IT. I had talked to one Mr.Prasanna, who is the zonal manager, Tamilnadu. But he too is not able to help as the technician had refused to him too. MY QUESTION IS IF THE PANEL HAD ALREADY CRACKED, HE WOULD TOLD US, AND WOULD HAVE SUGGESTED FOR THE NECESSARY REPAIR. BUT HE SAID THAT THE POWER BOARD WAS TO BE CHANGED, AND CHANGED THE SAME, AND IN THE PROCESS HE HAD BROKEN THE DISPLAY, WHICH HE REFUSES. I HAVE THE CONCERNED BILL FOR THE BOARD,FOR RS. 5340, HE GAVE. THE CONCERNED AUTHORITY MUST TAKE NECESSARY ACTION ON THE SERVICEMAN BALAJE AND SHOULD GET ME THE COMPENSATION FROM HIM FOR THE NECESSARY REPAIRS. HIS PHONE NUMBER IS [protected].
THE INVOICE NO FOR THE BILL IS[protected], DATED 11.03.2013

Dear Sir,
With deep regret i have to say that the company i had trusted for years has done this to me. My first television that i purchased was of philips, my first dvd player, my first portable mp4 player all i had purchased was philips because of the trust developed in the brand. But after this incident i swear not to purchase any philips product again. The incident happened like this..i purchased a philips home theater system HTS-5131 from Hari Om Electronics Sector 5 Rohini, Delhi on last Diwali, after the purchase i had to wait for almost 1 week to get that installed, i din't complained because those philips guys said that it takes that much time in festive season. Ok i understand. But the real story started from 4th july 2013 when my system suddenly stopped working. It completely hanged, the power went off, there was no sound from it. I reported the matter to philips consumer care on 5th july 2013 and they said that a guy will come to check it/take it the next day i.e. 6th july 2013 but nobody came. I again called again on 7th and they apologised and said a guy will certainly come on 8th july and then he came. The guy was from Dizitek Service Center Rohini Sector 15, Delhi. He came and said that the system needs to be taken to their centre and some part will be replaced and said that i will get a call from them two days later i.e.on 10th july on what the issue is and when i will get my system back. I received no such call and kept on waiting. Then after too much frustration of getting no response i called their number which din't worked. I called at the philips consumer care and reported the matter and they promised of neccesary action which they never took. After 2 3 days of again getting no response i called the consumer care again and they said that a part needs to be replaced and gave me the number of Dizitek Service center. I called at the number and enquired about my system and they said the same that a part needs to be replaced and they are waiting for it to be delivered to them and said it could take 1 week or so. Ok i waited again. After that i again got no response from them and on 26th july in great anger i personally visited their service center and they again said the same thing that they are waiting for the part and gave me the number of the supplier of that part and told me to contact him. Also they gave me the number of certain Mr. Rohit saying that he's the Delhi head. I called up Rohit and told the matter to which he promised of prompt action and told me to call him again after 2 days. I did and he said that there is a major problem and my system can probably be replaced. Ok i said. Then today on 30th i got a call from Dizitek Service center saying that my system is repaired and they are coming to deliver it. They came and installed the system i asked what was the fault they kept mum, i asked how come suddenly they got the part and the system got ready they kept mum. It was complete arrogance like we don't listen to you keep on saying or asking whatever you like.. we don't care. Asked me to sign on a paper and i did. They went away. After two hours o[censored]sage the system again failed and stopped working. The same problem was there which i faced earlier. The system hanged and power went off with no sound coming from it. I think they never replaced any part and returned my system in hurry because of the pressure i put on Rohit calling him everytime..whatever may be the case i want philips to replace my system with new one. Please help me out in this. Thanks.

Hi,

I have bought the Philips GoGear Vibe 4GB (basically an IPOD 4GB) in last Jun'12. In Feb'13, it was dead and, as per service center, it can't be repaired. So they replaced it happily.

Now within next 4 months, it is again dead and can't be repaired. Now I am out of warranty period by few days, so they can do anything. I have a minimal usage of this product still it can't last for more than 4 months.

I never expected this type quality products from Philips.

Sourabh Goyal
[protected]
Email: [protected]@yahoo.com

Once during light fluctuation my 6 months old 22 inch LED TV stopped working. I lodged a complaint on 17th june 2013 with call no PGZB[protected]. engineer called me on my phone an told that its power supply got fused and part need to be replaced. He didn't even bothered to visit my house and check what is the actual default. from that day onward there has been no response from their side and whenever i call them they say your request is still pending since part is not available in the store and it has been ordered . But i fail to understand how long does it take to get the part from what so ever part of country even courier deliver things maximum by three days.

Kindly help me to get over this headache and pls take strict action against Philips LED TV division

Dear Sir/Madam

I have given my Philips 29 inch TV model No 29P75016/94 to the Philips Service Center (M/S Gee Dee Electronics, Coimbatore) for repair on 05/06/2013. Now almost 21 days over, they didn't return my TV set. Whenever I call the service center, they simply saying we will give u in one week time. I totally annoyed by their service. I didn't watch TV for the last 20 days. Please take immediate action against them and give my TV as soon as possible. Please see below for my name and address.

Balamurali N.
6/82 Sree Blaji Nagar, 3rd Street,
Rakkipalayam Pirivu
Coimbatore 641031
Mob:[protected]

The Philipse India service center at Chennai, Adyar (Indira Nagar) were unable to repair my Audio Set and then offered to buy another one with 30% discount. Despise gining them a DD of Rs. 3620/- for a new system (AZ1852) they did not deliver the product. I am waiting for four months for shipment.

i have ordered the philips sgh 4520 in ear headphones as it was shown in the photos on sites but the product came just opposite type and appearance so i have seen the product code and product on the official site and this was not same as i got
so please help me out

New Delhi-110046
Dated :16.05.2013


Subject : Complaint of Food Processor, the product of Philips.

Sir,

It is to inform you that in December, 2011, I have purchased a food processor of philips company. After purchase, I have faced so many problems with your food processor. If we see the history of online complaints made for repair of this food processor we will be surprised. Sometimes back it was taken by the service center, Vikas Puri, New Delhi for repair, for near about 10 days but after few days the same problem was occurred. Not a single technician could resolve the problem.

But in the latest complaint made on 7th May, 2013, a technician of the company was come on 8th May, 2013 and resolve the problem of lock. But on the very next day the same problem was again occurred. I once again, as usual, made an online complaint (No.[protected] on 10th May, 2013 with subsequent reminders on 11th , 13th , 14th and 15th May, 2013. On 15th May, 2013, a technician made a call to me that there is a complaint of food processor. He came on that day and tried to resolve the problem. But he left with the words that the lock of the machine is not working properly, he will come on Saturday or Monday i.e. 18th or 20th May, 2013 with a lock and replace it. For the time being the food processor can be used, the machine it will work.

I was shocked when I saw my e-mail account on 15.05.2013. I received an e-mail on 15.5.2013 made by the company or service center in which they mentioned that the complaint made on 10.05.2013 has been resolved. Whenever company's technician’s words were that he will come on Saturday or Monday i.e. 18th or 20th May, 2013 and resolve the problem with replacement of the lock. It is not understood that without confirmation from the customer about the complaint how the company can send an e-mail that complaint has been resolved whenever it is pending.

It is humbly requested that the same complaint may kindly be resolved on urgent basis.

Regards

Harish Kumar
RZ/G-33, West Sagar Pur,
New Delhi-10046.
[protected]

Hello All,

This is Abhishek Pardeshi. I bought a food processor from rom on 27th April. I wanted the delivery on 1st may.
They delivered on 3rd May after calling their customer care for 2 times and even visiting their local retail shop.

Now talking about demonstration. Croma people promised of demonstration within 48 hours of delivery and still
there has been no response. I'm totally dissatisfied and disgusted with pathetic customer service of Croma and
Philips. I have bought products of worth 2.25 lakhs from Croma in April and I think I don't deserve such a treatment
"Guys please never buy Philips and never buy from Croma a humble request."

hello...i am from indore, M.P
i purchased a hand blender from philips a few years ago...but due to some technical problem it stopped working...so i gave it to an authorised philips service center :M/s S.K Electronics,G-2, prakash tower, Y.N road, Indore, on 23/02/2013.
they assured us to solve the problem by changing the motor and the main cord...bt due to the lack of availablity of parts from philips they asked us a weeks time.
now it has been 3 months from then...and still they do not respond to our complaints. i am very much upset by this behaviour....
philips being an international company, cannot even provide gud service to the customer.

please make a serious note of my complaint and resolve my problem as soon as possible. if not i will have to complaint to the higher authorities.

Work order no. 231307
date: 23/02/2013
Product: Hand Blender

mrs. bharti kanungo
indore ([protected]@gmail.com)

Its first time i connect with pehredar, due some porblem with philips in past days my relation with philips is very good and but in the case of induction Cook top 4907 i got problem Induction cook top plastic body started cracking from both sides which is increasing day by day proving a poor manufacturing quality but philips don't accept problem in under warrenty. Induction puchres date 6/11/2012 and complant rised at 16 march 2013.

I request to pehredar put my issue and help me to resolved my problem.

Hi - I had problem with my Philips power system and hence gave it to the Philips service station in Banaswadi for repair. they initially mentioned that it was the belt issues and got it replaced, when I took home, it was not working and then when I got it back to them, they mentioned it was motor issue which was again replaced, later when I had the same video display problem, they mentioned that the lens will have to be changed and got it replaced. Its been few months now and I have the same issue and when I took it to check, they are saying that the lens will have to be changed and asking me to pay for it. I'm not sure what to do as the expense I have for the system is not the worth for the system now.

Kindly look into this and do the needful.

Sreekanth Gopalan

this complaint is against philips co., service care center of agra . its been two months that our appliance(mixer grinder hl7610) is kept with them and even after constant calls they are misleading me and giving lame excuses regarding the damages in it. the co. is not at all serious about the problems consumer is facing.

I had a problem with my Philips LED 32" TV...
I had called up the costumer care and they had sent a mechanic. Later he had agreed to replace the part within 2 days. But its almost 2 weeks and they still didn't replace. Nowadays they are not even picking our calls. When they picked the call they had a rude and annoying behavior.

I have submitted the MP4 (Audio Device) to Philips service centre, as I found some problem with the same. The set was under Guarantee so the service centre employees told me that they will replace the set and provide me the same in eight days.They provide me as per their promise, but when I checked the set, I found the set was dead at the service centre itself.They again told me that they will replace the set and provide me the new one. It is twenty days past and I have not found my set and the person who have to answer me about my product, told me that due to strike the courier get jammed on its way. After the strike ended, service centre employees again told me that the they did not received the set yet. I approached the higher authority; initially they gave me the surety that the product got dispatched from their stock and I will receive my product soon. Few days later, I again enquired about the same to the higher authority but they are ignoring my calls by not attending the call.
What should I do? Please help me by taking necessary action towards the company.Below I have given the details of the product.

Consumer Name: Gyan Sagar
Mob- [protected]

Product-Philips 4GB SAIVBEO4K/97
Product Model No.: SA3VBE04KP/94
Customer Id: [protected]
Product Reg Id: [protected]
Date of Complaint: 13th March 2013

SERVICE CENTRE-Name & Add : M/S OMKAR SERVICE
SURVEY NO.268/6 BALCHANDRA VILLA,BACKAU WOLF COLONY PIMPRI,CHINCHWAD LINK ROAD,CHINCHWADGAON, PUNE-33
PH[protected]

I jasbir singh logged complaint on dt 12 mar 2013 against complaint no PGUR[protected]. Engineer visited and told that next day you get call from delhi someone will come to collect the LCD as some parts needs to be replaced.

When I have not received any call after 3 days(15th mar) then I called to the engineer and he told that need not to worry as part can be replaced @ my home and in next 4-5 days as he will receives the part from mumbai.

But again I have not received any call.

We have spoken to the service center owner rahul([protected]) and his senior manish saini([protected]) and they committed 25th mar and then 29the mar and when again on 29th mar I have received any update I called to manish and he said he receives the damaged part and again he committed a date which is 3 april

But history repeats itself again I have received any update and manish is not answering to the call then I called @ customer care it really sucks

As it is so hard to get the seniors which are good for nothing

Agent subhroto puts my call on hold for 20 mins for transfer and then he disconnected the call and same did my mohan.

I called 3rd time again mohan gets call and he said that I am disconnecting call.

Spoekn to raj escalation desk, spoken to amit but Today again I get a promise that it will take another 7 days to get the part

and today is 11th April no one has visited and again manish told that it will take time.

Need your help to get this sorted out, as i am losing my phone calls, my D2H Recharge and mental harassment.

Regards

Jasbir Singh
[protected]

THE PHILIPS 32 LCD HD TV IS WORKING GOOD BUT WHEN I CONNECT TO HDMI THE TV WILL SUPPORT ONLY 480p - 60Hz RESOLUTION ONLY WHERE THE PRODUCT INFORMATION TELL THAT IT SUPPORTS 720 x 480p - 60Hz
720 x 576p - 50Hz
1280 x 720p - 50Hz,60Hz 1920 x 1080p -50Hz,60Hz

SO THIS IS THE PROBLEM

I HAVE COMPLAINT TO PHILIPS CUSTOMER CARE THEY SERVICE PERSON CAME AND CALL TO ANOTHER SERVICE PERSON AND TELL THAT THE TV WILL SUPPORTS ONLY 480p - 60Hz


THE TV IS BRAND NEW PURCHASED LESS THEN TEN DAYS

Hi,
I am Saravanan Ponmudi. I bought a 40 inch LED TV on 22.03.2013 in Denmark and brought it to India with an international insurance.
I found it to be a defective product as it was not turning on at all.So I called up the customer care and registered a complaint on 25.03.2013.
A service engineer inspected the TV and said it has a problem in the Scanner PC and went back.
Then I had to follow up with the customer care so many times to understand how I can get this fixed.They have directed me to contact the service centre and I have spoken to them also without proper response(Dharsini electronics).They have aggreed to replace/fix my TV,but they have not come back after that.I have to call customer care everytime and have to follow up with this issue and start explaining from beginning everytime,but it seems no body is following it up thereafter.
Evenafter 10 days of regstering the complaint,no action was done towards fixing the issue.I am really frustrated with the service th Philips can provide in case of fixing a defective product.
It would be great if you could do something about it and help me in getting my TV fixed.

My complaint is registered with the contact number as [protected].

Sir i have bought a philips LED 32" on last december. unfortunately it was dead since previous month. Despite of my complaint in the philips india ltd.on 6th march, there was no good response from the company. still from 12 days my LED is not being repaired.
i have got very desperate response from the company.
yesterday one company boy came to repair the LED but he was having a wrong plate so he was unable to repair it. he even told me that now the work of repairing the LED will get postponed to 1 week.
my complaint no. is PLKW[protected]. please take immediate action.

Hi ,

I brought Blu ray player BDP3200/94 on 3/March/2012. though it was wifi ready so i brought wifi belkin USB wifi adapter. however it was not supported by blu ray.

As mention on BDP3200/94 manual "to use wifi you have to use Philips WUB1110 Wiifi Adapter".i searched all the shoping websites like croma,ezone,flipkart etc etc i am not able to find this product.

i checked it on Philips website also as mention on website click on where to buy i tried all the numbers in Pune Location but nobody have this product.
i have called philips customer care also they advised me to check on their website.I have wasted 900 indian ruppes on Belkin usb adapter

Can you tell me what to do?
To Dear philips if your product(WUB1110) is not for sale in India then why you tring to sell your Bluray Players.I am very much disapointed with this.