Philips India Complaints & Reviews

same with me

I I bought it for 14 thousand more than 10 months and till now I didn't get atleast 10 liters of water from it. I suggest not to buy philips products any more.

Every time I call them they promise that thier person will come and after repated calls they will come and check and they will say they will come tommorow again and rectify but that didn't happen.

Here is the recent complaint and the SMS sent by Philips
------
LM-PHILIPS
Thank you for contacting philips pure water care, technician will vist for a repair on dec 02, 2009 at 18:30 - 20:30 against S.No xxxxxxxxx
--------

This didn't happen

1702140011 complaint id still not resolve

to whom ever it may concern, i am weting for call from your side from last 7 days but no body has called. take strict action

Philips — Audio Problem

Dear Sir
I bought a philips TV in 2yrs back, now the TV sound is not comming and the video also move from down to 1" i was searching places for Philips Service centre, but the result no where in philips service centre i am realy disappointed because this is our india product i am not able to find the correct service centre (i got one service centre, but when i was calling nobody will picking the phone), i request for particular person kindly make more service centre for philips, so people can easily take care their philips product, , i love philips products, plz help me

my philips dvd player can not play any type of mp3 cd.please check immediately.my phone number is [protected]

I am also facing similar problem. Every time service person comes and charges 500-600 Rs. for restoring volume and within 2 months the problem occurs again. When we ask for actual cause they tell us, there is a problem with some chip and they change it and do something with remote control (Enters some code in factory mode) and problems get resolved for some time. When I asked for this procedure they ignored to answer. This problem is causing lot of trouble as every 2 months we have to call service person from Philips service center.

110 v over 160v waths complente

Hi,
my confirmation code no. is 85a4f

I bought Pilips music system FWD 39 in Nepal (Birgunj)
But unfortunately it start giving trouble only after one week, In this music system I can’t able to play CDs also the system automatically get started in the stand by mode.
pls send how could i play a music system ? i also touched the timeer then still i am not listening music system but i listen FM and AM.
VCD is not play? pls if possible. give operate system, how can i play it.
thanking you
sunil joshi
nepal, kathmandu

I am encountering the same problem here. I had to travel 15 kms (MArina electorincs, Triplicane) to get a filter for this product. This time I was given a filter where the MRP was corrected using a whitener and the price was not displayed just had a whitener and the manufacturing date was also made the same but the date was printed as AUG 2007. I asked for another one, they said thats the only stock left. I called up customer care and they said I can get it with the dealers. I checked all the dealers they said no. Called customer care again they gave me the service center's no. Called them up nothing was helpful everybody was out of stock.

Now when my mom called the customer care they say it will take 2 more days. What shall I do without water for 2 days. The previous water service was stopped as we bought this product. Now if we ask them again for 2 days they wont respond. And eve if he does he will charge the double rate.

The funny part is I cannot see this product on their website.

Most fu...ked up water purifier one can get in the market today.I only trusted the Philips name before buying, thinking that one wouldn't have to bother about the other technicalities there after.Being a techie myself I later found out that it involved rocket tech...ly before you got out water out of the spout.If there was a air bubble in the inflow, .the water would stop instantly, if ever the pressure fell by a few millibars the result was the same. The tube.the plastic body including the joints all appear cheap and inferior.There is a persisent leakage problem from the word go.I have used Aqua guard, Alfa.Moniba and many other filters at different places in the past and was always satisfied .What made me to buy a PHILIPS was only the name. .The tech..ns attending to the breakdowns did not have the slightest knowledge of the product.They happen to be well dressed roadside plumbers.PHILIPS are you listening.Please stick to audio products which are otherwise not performing equally well, and that made you jump into this ventureI .PHILIPS I want my money back or else I assume that you have looted me.I would therefore advice any and everyone NEVER buy a PHILIPS product in future, or else repent the rest of your life

Even my philips pure water dispenser has a leaky bottom! Total manufacturing error.

Pure water dispenser — Poor service by the dealer

Sir, I have purchased one pure water dispenser from Philips. Now it is not working as the filter needs to be serviced/replaced. On giving many calls to the technician, nobody turned up. So the basic purpose of the purchased item is defeated. This type of people pull down the name of the company for which they work.It is really surprising and disappointing to find such poor customer care from a company of Philips repute. Philips should take action against their Pathankot service center if they dont want their reputation to suffer.

JWO D Sarkar
P 97/2 Air Force Station Pathankot
Gurdaspur
Punjab-145001

Dear Consumer,

We regret and apologize for the inconvenience caused to you.

Would request you to kindly share your contact information with us or alternatively, contact us on the below mentioned contact details.

Thanks & Regards,
Philips Consumer Care, India
[protected]
[protected]

i faced the same music. no service after sales. do not buy even i[censored] get free.

Micro DVD Player Of Philips — DVD Player

Dear Sir,
I am Pradeep Thapliyal,Residing at 26 N,Gole Market,New Delhi,I had purchased a Micro DVD Player (MCD 106) of Phillips Company From CSD on 28/11/2007,but it was defected and it didn’t give Video Out/Put from the first time when I put it to use, after complaining for more than 10 days they took it to the service center on 15/12/2007, since then I m asking for replacement of my DVD but they are not giving any answer.
Please Sir do the needful.



Yours truly,
Pradeep Thapliyal
26-N Gole Mkt
New Delhi-01

Hi,

On 11th of February'08 I've lodged my complaint regarding my DVD Player which is under warranty. But till now I am getting only daily assurance from Philips Customer Care and Philips Service Centre.

Everyday since 11th Feb I am calling them and service center too and the common reply is they will update my system today. But as always that today has not come. The ever pathetic customer care I've experience with Philips, India.

My complaint number is 49435

Plz Look in to this matter

Regards

Anugrah Agarwal

I Bought These Phillips 5.1 Speaker System (SP060) From Vijay Sales, Thane West Approximately April 2007. The Speakers Stopped Functioning The Same Month, Which Was When I Lodged my First Complaint For Repair As They'd A Warranty Of 1 Year. I've been calling Phillips Service Center(Vision Electronics) In thane Since Then. I've now called them more than 20-25 times. I'd their service person visit our place 3 times during these past 11 months. Everyone keeps saying that There's A Fault With The I.C And They would need to replace it. After their visit, everyone gives me a Turn Around time of 1-2 weeks which just never dawn. I'm so disgusted with the kind of service they provide. And They dont have a definite answer anytime. I've now spoken to so many people from Vision Electronics, Noone has the courtesy even to keep me informed about whats happening.
They have just recently taken the Woofer to replace the I.C which is now about 3 weeks And Theres no communication. I called them to check the status last Week And As Always Was Told that I'll get it back in the next 3-4 days. I Asked for the Corporate Phone No To complain About This. I Spoke To some Person(I dont remember his name but i've it written down at home.) This guy was in Ahmedabad. He put me on hold for about 2-3 mins without telling me what he was doing and then probably got someone from IT conferenced on the call and they promised me that I'd Receive The Woofer Back On Tuesday, March 18th 2008. And I still havent heard from them .
I'm so irritated with all this that I want to sue this ridiculous company for this. I've wasted so time and money (cell phone bills) calling these people and I just manage to get a deaf ear everytime.
I just want the money I paid for the speakers back and have them take those GodDamn Speakers. I Swear I'm Never Going To GIve Them any business in The Future And Advice All The People I Know To Avoid Buying Phillips Products.
Please Help me In getting This Thing Resolved... If You need any information, You can reach me at [protected]/[protected]... The Complaint # is 4591 Which They have given me just recently. They'd given me a diff no 6750 when i called them earlier which they are not even able to locate right now which is really pathetic.

Dear Sir,
I bought a FWD182(PHIIPS) music system from Krishav Gadget Bazaar Pvt Ltd, A-80, Lajpat Nagar - II on 11 Aug 07. The cassette player was unserviceable in Oct 07. It was repaired in Oct 07.

Now again the same problem has occured. My complint No. 27494. I have requested the service mager to replace the system. For last two weeks you customer care people have given me nothing but sweet assurances. No body, it seems is ready to do anything about the real problem. They also refuse to give any contact number of any senior company officials.

Please help.

Tel-011:24122360
Mob: [protected]

Water Purifier Not Working Properly - I purchased Philips Water Purfier 4 months back and I am facing the music - that too in peak summer when we need it the most. When lodged a complaint Philips technical person was here to test and they say it is working fine. They do not have any equipment to test the water before it is filtered and after filtering. In this regard I want to approach a 3rd party LAB which can do this - test the water for me. I ask them to suggest a LAB that PHILIPS believes is GENUINE. I might be wrong in my analysis that the purifier is not working properly - but if I get it tested by a LAB I can be happy that my KID is drinking pure water. I left behind 12 year experienced water purifying system (Aqua Guard) and went for this brand and I don't like to be treated as innocent. Philips spends crores on advertising this product but does not have a testing equipment to satisfy the customer. Also the customer care people are pathetic in their service. When lodged a complain on PHILIPS INDIA website we get an automated reply that someone will call in 24 hrs and NONE have called even after ONE WEEK.

Divx Player DVP 3146 — Iam not Saisfied

hi,
I Purchased the Product on 11/2007. This Product D'ont have Good Quality Sound and Easy to Option.Please Claim or Replace the Product

Hi,

I Purchased the Divx Player Model no DVP3146.This Product D'ont have Good sound Quality and Easy To option.Iam not Satisfied.Iam not able to replace the Product.Please Claim or Replace the Product.

Hi,

On 15th of April '08 I've lodged my complaint regarding my mini home theator MCD109 DVD Player. But till now I am getting only daily assurance from Philips Customer Care and Philips Service Centre. Unfortunately, I have been a regular Philips customer, even when I was in USA.

I am calling them and service center too and the common reply is they will reach me in 48 hours. Pathetic customer care I've experienced with Philips, India.

My complaint number is 62562

Plz Look in to this matter

Regards

G P Chaudhari

Dear Sir,
I bought a 5WD39-21M(PHIIPS) music system from SAINI ENTERPRISES, SIRHIND[protected]bill number-251)-(Rs-14990)on[protected].I have been a regular Philips customer, my music system is not play last 6 months, then i give him my music system in his shop(SAINI ENTERPRIESE, SIRHIND-140406)
I've now called them more than 20-25 times.but he is not repaired my music system .
Please help.
Mob: [protected]

I bought a Philips water purifier a month back from Ezone in the name of my husband Santosh.
While buying the product they never told us, along with the water purifier a pump booster worth (Rs. 2000) is required to regulate the water.
After buying the product we had to call them several times even to install it.After installation there was very less water flow. Then the technician is suggesting us for the Pump Booster.
We didn't go for it and managed with that little flow of water. One day the water stopped flowing. We called the Customer Care several number of times(I cannot even have the count). The common dialogue is "We will Get back to U" and they will never get back nor send the technician home.They are pathetic. I don't know why Philips even so called Customer Care centre if people do not want to Respond back to the Customers.They gave me one reference num:52380
I am frustrated calling them several number of times. I just want to give this product back to them and want my money back.

yes philps service centre are not working properly, I have given DVD player for service on 2/6/2008 vide job no 327, but even after 30 days they arre unable to give the service or even proper information.There is one female office staff named as Priya, she uses unprofesional wards also for the repeated enquiries,

It is very urfortunate for me, for got the Philips DVD Playe r,

Coimbatore NETWORK ASSOCIATE 483 DR NANJAPPA RD, COIMBATORE PHONE NUMBER[protected]

Please suggest for the upgradation of philips DVP 3166 model DVD player that it can play VLC programme based video file.

DVP 3146 — complaint

I have already been lodged a complaint against DVP 3146 Divex on 4th Aug 08 and my compalint No 85604. . Due to frequent calling the nearest dealer attend the case on 9th Aug 08. The technician said that the lence deffective. The deffected components has to be replaced within one week. Hence I request yuor honour to repace the DVD instead of repair. Please intimate the next course of action immidiate.

Dear Sir,
I had purchased a Philips 5.1 channel 100 RMS speaker system from M/s Audiotronics, IRC Village, Bhuhaneswar (Orissa), India, Phone No. (+[protected], (+[protected]. The date of purchase is August 11, 2004 and the product no is: MP[protected]. The cost I have paid is Rs. 7, 500 INR. After giving a four year's good service suddenly some problems came to the system. The details of the problems are as follows:

1. Its remote controller is not working most of the times. After giving the power supply, its red light turns on. But the remote is does not work. No button of the remote works. Hence I am not able to change the Line 1 or Line 2 or Line 3 of it.

2. To my surprise after a prolonged trials, the remote works. After giving the power supply, its red light turns on. By pressing Line 2 switch (my input line) it functions correctly. But all of a sudden, its volume goes on rising rising to the peak. Remote at this time does not work to reduce the volume.

This matter has been communicated to M/s Audiotronics, Bhubaneswar (Orissa) from whom I had purchased this set. I am advised by M/s Audiotronics to send it to our nearest Philips Servicing Centre i.e. at Sambalpur in the western part of Orissa. Presently I am staying in Jharsuguda, Orissa (India). Hence M/s Audiotronics advised me to send the system to Philips Servicing Centre at Sambalpur (Orissa) whose phone numbers are :(+91) [protected], (+91) [protected], (+91) [protected]. I was also advised to send the system through M/s Bombay Music House, Jharsuguda to which place, the technician of Philips Servicing Centre of Sambalpur pays regular visit.

Now, I have sent my music system through M/s Bombay Music House, Jharsuguda to Philips Servicing Centre, Sambalpur (Orissa). But to my unfortunate though a prolonged 25 days have been elapsed, I could not get the system repaired. The technician says some electronic part is ordered and will arrive from Pune. After that he gets my set repaired. But this story became older one. As far as my knowledge is concerned, to get the part from Pune by courier, it will take hardly 1 week. The response from the servicing centre, Sambalpur is poor.


Hence sir, please instruct your servicing team of Sambalpur (Orissa), India, not to harass their customers otherwise people will no more believe on Philips and faith on it falls.

Now I want my 5.1 channel speaker system repaired at the earliest. I agree that it is an older one. But I hope a product which is purchased for Rs. 7, 500 INR should work for at least 15 - 20 years. I also hope that it is repairable. Hence please intervene into the mater and expedite the work at your service centre, Sambalpur (Orissa).

Anticipating a quick response from you.

Yours sincerely,

B. Srinibas Sastri
E-mail: b.s.[protected]@gmail.com
Mob: +[protected]

I bought a philips DVD player model DVP3046 from a dealer.After about 8 months it went down and was taken to a authorised service centre, vijay electronics, statue trivandrum. they repaired it after 4 weeks and I took an annual maintenence contract paying Rs 400. After 6 months it again went down and I took it to the same service centre on 22/4/o8.Till now ( 5 months) there is no reply from them.When I enquire about it they will tell that the damaged part is not available and they will call me back when it is ready. Waiting for their reply, I am very much disappointed about their service. In fact the reputation of a company(Philips) is diminishing due to the irresponsability of these service centres.I think the service of Philips is very very poor in this regard and I recommend to buy other brands of products like sony or LG as their service is excellent

Philips service is the worst i have seen. I had my juicer-blender faulty and gave to service, and behind it for more than a month now. Big or small whatever be the product, customer support is so very bad from philips.Copy of confirmation mail i received from philips on my complaint. Somebody called from call centre and said they will take action. Nothing has happened till date.
Dear Mr. / Mrs. Vaidyanathan,

We have received your inquiry and will answer your question within 24 hours.

With kind regards,
Philips consumer care

You submitted following inquiry:
poorest service from philips, whom to contact? I gave the blender motor set for repair on 6th sep 08, at Sayee visions, philips authorised service station in chennai.job no.[protected]. From then every week i call them and they say spare part not availble. They seem to have raised some request on 20th of september. they promised service in one week and its one month now and still no reply. initially they said motor problem, now they say motor, coupler and board assmebly spare has to come from philips for repair. I called customer care at [protected], the guy who talked to me dint know anything about service centre or spares or about serial number and guarantee validity. only thing he knew was address and phone number of service centre's in chennai. I am not sure of purchase date and wanted the relation between the serial number and gurantee period.No body is there to answer me.I took the equipment to landmark for service, they dint show even 1% of the interest they showed in ! selling me the product. I seriously am thinking of selling off my philips tv, epilator and mixie, coz never know when i will have any problem with them and have to run from shop to shop to get it repaired. poorest service of all the brands i use..Subhashini, [protected]

MT1389DE processer
S.M.D type DVD processer chip
Philip's DVD 3046

we need the process
please araing this process

our Add:
A.Ismail zabiulla
s/o A.Yasheen vali
#4-2-310
By Pass Road
Anantapur
Andhra Pradesh
515001
Cell:[protected]
Cell:[protected]
@:[protected]@gamil.com

I have purchased a philips DVD Micro Theatre MCD290 from EMDEE sales at Thane (W) on 16.03.08 . The system has stopped functioning and I have lodged a compliant (Complaint No. 0101101) with the service centre on 4.11.08. Since then I have called them at least 20-25 times. The only reply I get is my case will be attended tomorrow which never comes. One technician Mr Ganesh Pande just shuts off his mobile when I call. The EMDEE sales people are also not cooperative. Philips has the worst after sales service ever. I am seriously thinking of approaching the Consumer Forum to get a replacement for my prodect which is still under the guarantee period.

Sir

I have Purchased one PHI LIPS HIFI SYSTEM FWD 182 FROM VASANTH & CO Madurai on[protected] on cash payment of cash of Rs. 9000/- After one year and half year, the digital display was not visible. I have given the set to the authorized Phillips Service Center BHARATH ELECTRONIC CENTER, Multibran service centre, 3, west Perumal Maistry Street, Madurai-625001 on[protected] and the W.O.No. is 23660. I am surprised to hear the the Phillips company is not supplying the spares to them this is the information passed on to me be telephone attender after having a consultation with their technician. What shall i do the company take action to rectify the repair and to satisfy the customer I hope i will not be constrained to approach the consumer court. Kindly do the need full with out further delay

I have purchased Philips FW D 182 DVD mini system I sent it to the srvice center at Solapur 2 months ago, still they haven't done anything. Philips is having very worst service network.
The dealer also doesn't gives any answer to this problem.

Philips micro dvd theatre — Not working properly

We purchased a Philips micro dvd theatre through ICICI bank. Its been a year since we purchased. It aint working properly since the time we bought. We sent it to Di G waves solutions pvt lmd, authorised philips service center, Marredpally secbad 26. Phone no: 6633588. They said that liners werent proper and they charged us 1600/- on 13th december 2008. It worked for a day after we got it back. From the next day it stopped working so again we sent that back to the same service center. Now they say that CD ROM isnt working properly. The DVD player isnt proper. I think we received an outdated one. We kindly need a proper reply for this mail as soon as possible.

Dear Sir,

On 17th November, 2008 I purchased a PHILIPS brand HOME THEATER from Great Eastern Trading Company located at 20, Old Court House Street, Kolkata -700 001. The DVD Player that formed part of the set (Model No.3011 and Sl. No.68701) was delivered at my home the next day, but when I tried to use the DVD player for the first time to play a CD, I found to my consternation after about 10 minutes that the player was not working any more. When I restarted, the drive programme displayed a “No disc” message, but I also found that the CD was getting visibly affected with flimsy scratch marks on it. When I personally contacted the selling outlet, a responsible employee manning the service counter there advised me to get in touch with the service center of the manufacturing firm. A mechanic from the Service Center paid a visit at my home after a couple of days and asked me to deposit the DVD Player at the Service Center. The mechanic there saw to the defect and told me that he had repaired the glitch and I took the DVD Player back home. The mechanic advised me not to try playing cheap CDs. After a lapse of a few days the same problem recurred and I again had to take the DVD player to the Service Center for a re-look. As I took the set back again the mechanic at the Service Center admitted that there was a defect in the setup which he said he had set right. The problem however continued to persist and I had to contact the Service Center once more but they did not send any mechanic. On 29th January I was forced to request the selling outlet viz. Great Eastern Trading Company to replace the defective set but they pleaded their helplessness stating that they could not do so after a lapse of a week from the date of purchase. When I pointed out that I had come to the outlet on the fourth day after purchasing the set they refused to accept my contention and iterated that anything regarding any electronic gadget once purchased should be taken up with the Service Center of the manufacturer concerned and that the selling outlet could not have anything to do with it. Utterly exasperated and exhausted I left the DVD Player at the counter of the Great Eastern Trading Company and even after my repeatedly requesting for a receipt, they not only refused to give me one but showed me the door in a very uncivil and unacceptable manner.
As an aggrieved customer I do not know what to do and whom to look to for the redressal of my grievance. Should I not be taking the matter before the District Forum constituted under the provisions of the Consumer Protection Act, 1986?

Regards,

Avijit Basak
56/11, R.N. Tagore Road,
Purba Barisha, Thakurpukur,
Kolkata - 700 063
Mob : [protected]

Dear sirs,


I had purchased DVD player + 5.1 speakers from big bazar during August, 2008. Woofer is

not getting on. This product is in warranty period. I am staying in Thane, Godbundar road,

Will you please help me, giving the details of Service centre for repairing my Speaker.

and contact no. of the centre. So that I can speak to your service centre and call the

engineer at home or I can take this product to your nearest service centre in Thane city.


Thanking you


Yours truly,



SUHAS SHINDE
Mobile No. [protected]

Sir,

We had a problem in our 29"colour TV, Make;Philips.Subsequently we contacted Philips web site and authorised service centre from Cuttack contacted us after which Mr.Mohapatra, the visiting technician of M/s.Sainath Electrocare, Bajrakabati Raod, Cuttack came to Dhenkanal for inspection.As per his version, the micro-processor was to be replaced for which our set was delivered at the concerned service centre at Cuttack on 30.12.2008.But till date, we have enquired 100 times over phone and persons receiving phone there, alleage that the micro-processor has not reached them from Pune and as a result the repairing work has not been completed yet.This being an office material, I request you to take special initiation from your end and look into the matter and take appropriate action at the right time.

Equipemt Details: 29PT 245219S, Sl.No.:IL[protected].

Contact Person: Sh.H.S.Satpathy, Dist. Science Officer, Dhenkanal Science Centre, Orissa
Ph.[protected],[protected]O)

I want to purchase a Juicer Jug for my juicer HR-2001 .Please reply me any shop in Pakistan from which i can buy .I will be very thankful to you .

I feel that philips is hope less company because I bought a DVD player DVP3266 in the month of December and It worked only for one week and I gave for serviceing center they have taken one month and they did not repair (philips service center East marredpally Hydrabad. I feel that this company shuld be basnned because they not manufacturing the product properly and service center is also a hopeless one




Raj
Hydrabad
Andhrapradesh

I have purchased Philips DVP3266 DVD in month of junaury and it worked for only one week and I sent it to the srvice center at Secundrabad one months ago, still they haven't done anything. Philips is having very worst service network.and company it self is hopeless
The dealer also doesn't gives any answer to this problem


Raja Shekar ReddY
Hydrabad

I gave in my Philips 8-in -1 player to Philips Service Centre East Marredpally, Secunderabad on 3-3-2009. Three days later I collected it paying Rs.1200. But it didn't work when I reached home. I returned it again.
My set has still not been set right. It is more than 40 days.
Can you help me?
The service centre people keep giving false promises day in and day out.

Work order No. 4686

Sir, I was one among the cheated by your sales man sakthivel, Madurai, 162, south masi street. Please help me. I bought a Voltas AC. I was about to order 3, when we got the 1st one. The gas leakage problem was not fixed in time and I worried about the service quality so I switched to Carrier 1.5ton Split AC. I went to shop to pay the remaining amount and get the bill. But the sales man replied that stock was not available and asked me to come by monday. when I went on monday(04/may/2009) he said free installation offer is not available after 30th april and asked me to pay extra 1400Rs which I rejected and asked him to cancel the bill or provide the installation free as he committed. Now I request you to help me to resolve this.
http://snsvo9.seekandsource.com/vasanthandco/

Culprit: Sales Person: Sakthivel, Vasanth&Co, madurai

Philips goods were said to be one of the stable and high quality performer but today it has lost people's trust and faith. The reason which strikes on my mind is the services are not prompt, quality has compromised and complaints of the goods under warranty are not being attended promptly which has made philips to loose trust on company. I bought 5.1 music system which developed fault with in a week of purchase when customer service centre was approached the approach was negative hence the matter will be taken to grievience redressal cell n consumer forum.

Philips / Cassette+CD+DVD player — Given for repair, past 3 months same reply

Hi,

I have given my dvd player for repair in JP Nagar, Bengaluru in the month of March 2008.

Till now I have not received it back. When ever I call them, they say it will be ready by coming Mon, Wed, Sat and so on. Till now they are telling the same story "Spare part has to come from Chennai, it will be ready in next 2-3 days"

At the time of giving it for repair, only dvd was not working. When I went to take back, CD also is not working. They are not even in a position to give back my dvd player as it was...pathetic people.

I'm fed up of following with them. They (Philips customer care) are shameless to say the same story again and again. I never seen such a customer care center...they are customer-DONT care center.


Highly disappointed, frustrated PHILIPS CUSTOMER.

Hi,

I bought a home theater one year back which is now out of warrantee. It’s not working properly now, so I want a service man to make my home theater in a working position. So please provide me a service man to help me out or give me any number so that i can contact you guys.

Saroj Giri
[protected]

I has problem in philips dvd player please give the address of authorised service centre in coimbatore

PHILIPS DVD WITH WOOFER — NO RECEIVED THIS PRODUCT

I have no receive the product for last 1.5 months. i m already paid the amount of Rs 7598 on date 01/07/09. i have receive the msg for TM Bookclub, The oorder no. is OGA[protected]. i m countinous the complain the customer care but the customer care is commited with in a one week receive the product for u . the India TodayBook Club customer care deeply wrongly commited with me. Otherwise no receive the product in this week, i m complain in Consumer Court.

Sir, I bought a philips i pod before 10 days from Thane. But sorry to say that the charging function is not working clearly. As and when I have charged in full, within 2 hours the charge shows as empty i.e., charge can't save in i pod.

Please suggest and give us your valued openiion in this regard. When I approach the shop where I have purchased the said i pod, they told me to contacat philips service center, and they will check up the same and can solve the problem. But I don't know where is the philips service centre in Thane.

Please help me.

My mobile No. is [protected]

I have bought a DVD player with a set of 4 speakres and a woofer
of Phillips of model no. FB[protected] on 6th sep.2009 from Gaurav
Electronics, 2363, Main Road, West Patel Nagar, New Delhi-8, 25702526
Vide cash memo no.6724 We asked the dealer to install the system but he has rudely refused
to do so. Since then Two month has been past no executive from the company
has visited and solved our problem.And the warrenty card has not been
signed by the dealer/exucutive.He is playing with your company's
reputation and rudely behaved with his customers. You are requested
to please take any action or may take back your product immediately.
We are not at all satisfied with the service of the company.

Dear Sir,

My husband bought PHILIPS DVD 3 years ago. From day one we are unable to play DVD. We have asked the mechanic about the problem. He told us that fault is in your DVD only ask them to change that part. We don't know to whom shall we contact for the complaint?

Kindly revert as soon as possible. My number is [protected].

Regards
Arpita Kadam

Philips 5.1 music system — Regarding no response for service of product which is still under warranty

I have registered a service complaint ( compliant no 148595 ) in Alap service centre in November'2009 which is an authorised serivce centre of Philips India in Ahmedabad. At that time they told me that they are not having the accessory to replace it and they have to order in philips for that which will come within 7 working days, after two weeks when i didn't get their call i approach their service centre and i was shocked to hear that the accessory was still not available with them they assure me that within 3-4 days my problem will be resolved and since from there they were just keep me assuring but till now my problem is still unsolved .

If this forum really works for suffering customers than pls help me, as this is totally a case of cheating from such a reputed brand.

Buying from vijay sales seems that they are procuring defective electronics items from Philips and selling at very low prices. The items get faulty and then the customer harassment starts . I bought a Philips dvd player in some scheme displayed prominently in the showroom and till now i am repenting . My advice to all that do not buy DVD Players or anything which is displayed as these may not be the items which are to be disposed off at low prices as either they are defective or not getting sold for some reason. Also post sales service at vijay sales??? ---do not even dream of a service at all...thier job is to chipkao the items at low prices to customers and then let the customer suffer.

hi,
i have philips tv the model number is 29PT3223, I need new circut board, so can u pls tell me were i can get it in mumbai and the coast.
please reply me asap
thanks

Phillips has very poor quality products & their after sales service is pathetic. Their service centre in Thane is full of arrogant (as well as ignorant people). I am also having a DVD Micro theatre MCD 290. In the last 3 years it has developed snags almost 6 times. The guys at the Thane Service Centre charge exorbitant rates (Rs 350) just to have a look at what the fault is. They even don't tell you about the charge when you hand them the system. Add to it some obscene amount for actual repair & ridiculous timelines. When you confront them they behave in a very rude fashion. Please beware of Phillips Products. They have got worst after Sales Service.

dear sir
i have purchase dvd dvp3256 s.no.fjia[protected] dated[protected] from ashok electronics karwi (chitrakoot) u.p. it is defective from one month and i have send it to ashok electronics. so please repair my dvd as soon as posible. thanking you

from raju purani bazar karwi. mobile. [protected]

TV AND CD PLAYER NOT WORKING

I HAVE A PHILIPS TV AND ONE CD PLAYER WHICH IS NOT WORKING

philips 14 — not complete

sir,
philips authoriezd serivce agent mr.soni who the philips service center indore.he bought my 14"tv's chechies before 6 month.after i called so many time his or his indore office.but no budy response my caal and there mrs.preethi answerd that i have no solutiton o[censored]r problem.sir im realy mental depreation for thi cause.plz solve my problem asa early as possible.
thanks
manish

Even I am facing issues with Philips CFL and its warranty. The dealer claims that he has stopped dealing Philips because such complaints and refuses to take it for replacement. I have filed a complaint with the customer care.

Usually we find a Guarantee or Warranty card describing conditions subject to which the guarantee /warranty would be executed, but as far as Philips CFLs are are concerned no such terms/condions are found to be mentioned on the packaging or in the packet also . However it is heard from certain customers, friends and associates of mine that many shops give a warranty or guarantee . My advise is that since the company makes no mention about guarantee or warranty, dont believe what others say about it .

I purchased one CFL of Philips brand ( Model : Genie, 5 watts ) on 4th September 2011 . The CFL has stopped working w.e.f. 10th March 2012 . It was bought from M/S Bakshi Electricals, Sikanderpur, Gurgaon, Haryana - 122001 . The firm has refused to replace it as the warranty of replacement is for six months only . The company should clarify the exact period of guarantee for replacement for such products .

LED TV model 29PF5937/V7

Sound coming but picture not displayed, blank different colours coming continusly

Very Poor Service...

My Audio System model is FWV-355 which i bought it 4 yrs back ... I had the problem of just CD closing and Opening and also change of the disc... I have given my system in Mahalaxmi Electronics Hyderabad, on 31 August 2009.They have checked my system and told me that the CD lens (Set) shud be replaced and it costs Rs.1800/- and need to be changed... i asked them the CD Reading is very good but the main problem is of open/close and change of the disc .They told me that this is due to the problem of the lens... Then i said OK and plz replace the part and then they have charged me totally 2200 including the service charge...The spare parts are tooo costly as when compared to the system.

On 2 sept 2009 i bring back my system & checked it but still facing the same problem... My system is very gud before the service itself...but they spoiled it and even my casetter player is not working properly they wont listen to our words or else our problems which we are facing ... they simply say that the problem will be rectified once the whole service is done.

But Nillll...

Plz i m requesting u that dont take ur product to the service center...better the technician comes to ur home and do the repair... the problem will not be solved in the service center why bcz they will write something in the complaint and do the repair for another one.

The Service is very very very poooooor...

I was totally disappointed by their service.

Philips — NON COOPERATION AT THE SERVICE CENTRE

This is in reference to my Hair Straightener of Philips, Model HP3310, purchased on 30/3/2012. As the product was not working proper I had given at the service centre at Santacruz E on 16/7/2012 against WO no. 120416. The product is still under warranty. I also mailed them the invoice copy for their reference. After few days they asked for the mail copy again. On 1st of August, when I followed up they said they will replace the product. Yesterday when I called up, they again asked us to mail them invoice copy, which was done immediately. Again I called up, Ms Jyoti, who was following this issue said that they cannot replace the product as it is out of stock and would refund the amount for the product after deducting the VAT(12.5%). I wanted to talk to any of the senior but she said that she only is the head of the centre. I denied as I why should I bear the VAT and I need the product not money. Today again I called up, they said that they cannot replace the product and I will have to collect the product from the dealer who has sold it after they put a sticker on it. I called up the dealer, they are saying that they will not do any such thing. I am really shocked by the behaviour of the service centre people and considering PHILIPS as a prestigious company I bought this product and this is not expected. I really want you to look in this matter and help me in getting my product replaced. I even cautioned them that I will go to consumer court to which they replied cooly as you can go whereever you want. I am also posting this complaint on consumer complaints site.

not taking action on comp.

complaint no.[protected], dated-28/04/14.just not attending complaint for controversy between west delhi addresse or south delhi addresse.

I cant believe you posted your credit card details online for everyone to see.

Home theatre system not working properly. It's totaly dead since 15-20 days. So, please send your service engineer, for repairing. for communication please talk to Mr. Vinay Deo on [protected]. So, look in to the matter immediately & solve the problem as early as possible.

Dear Sir,
I had purchased a Philips 5.1 channel 100 RMS speaker system from M/s Audiotronics, IRC Village, Bhuhaneswar (Orissa), India, Phone No. (+[protected], (+[protected]. The date of purchase is August 11, 2004 and the product no is: MP[protected]. The cost I have paid is Rs. 7, 500 INR. After giving a four year's good service suddenly some problems came to the system. The details of the problems are as follows:

1. Its remote controller is not working most of the times. After giving the power supply, its red light turns on. But the remote is does not work. No button of the remote works. Hence I am not able to change the Line 1 or Line 2 or Line 3 of it.

2. To my surprise after a prolonged trials, the remote works. After giving the power supply, its red light turns on. By pressing Line 2 switch (my input line) it functions correctly. But all of a sudden, its volume goes on rising rising to the peak. Remote at this time does not work to reduce the volume.

This matter has been communicated to M/s Audiotronics, Bhubaneswar (Orissa) from whom I had purchased this set. I am advised by M/s Audiotronics to send it to our nearest Philips Servicing Centre i.e. at Sambalpur in the western part of Orissa. Presently I am staying in Jharsuguda, Orissa (India). Hence M/s Audiotronics advised me to send the system to Philips Servicing Centre at Sambalpur (Orissa) whose phone numbers are :(+91) [protected], (+91) [protected], (+91) [protected]. I was also advised to send the system through M/s Bombay Music House, Jharsuguda to which place, the technician of Philips Servicing Centre of Sambalpur pays regular visit.

Now, I have sent my music system through M/s Bombay Music House, Jharsuguda to Philips Servicing Centre, Sambalpur (Orissa). But to my unfortunate though a prolonged 25 days have been elapsed, I could not get the system repaired. The technician says some electronic part is ordered and will arrive from Pune. After that he gets my set repaired. But this story became older one. As far as my knowledge is concerned, to get the part from Pune by courier, it will take hardly 1 week. The response from the servicing centre, Sambalpur is poor.


Hence sir, please instruct your servicing team of Sambalpur (Orissa), India, not to harass their customers otherwise people will no more believe on Philips and faith on it falls.

Now I want my 5.1 channel speaker system repaired at the earliest. I agree that it is an older one. But I hope a product which is purchased for Rs. 7, 500 INR should work for at least 15 - 20 years. I also hope that it is repairable. Hence please intervene into the mater and expediate the work at your service centre, Sambalpur (Orissa).

Anticipating a quick response from you.

Yours sincerely,

B. Srinibas Sastri
E-mail: b.s.[protected]@gmail.com
Mob: +[protected]

complaint regarding

Dear sir, I am waiting for the philips service for last 45 days complaint no:PBLR[protected], if this issue is not cleared i will surely raise a consumer complaint against philips. Regards Mohandass

I am aslo philips customer & I am disappointed with the Service. I had purchased a purifier - Philips make . It is waiting for Installation since 19.4.2008.

Philips DVD Player DVP5150X/94
DVD Player Reparing pending since 07/04/08
M/s. AALAP SERVICES, Usmanpura, Ashram Rd,
AHMEDABAD 380 014

Workorder No. [protected]
Customer ID: [protected]

Defect Reported >> CD READING PRO / CD HANG PRO / OPEN - CLOSE PRO /

Dear Sir,

I’ve give my above model DVD for repearing on July/4.
I am trying to contact M/s Aalap Services, authorized Phillios Service Centre on phone# 27557501 / 27558468 since morning but it is continuously getting engaged & am not able to contact them to get my DVD player duly repaired.

Best Regards,

Robin Kantharia ( m) [protected]

Please help me to get back my DVD player duly reparied as quick as possible.

Philips — Philips, name for the worst serivice

I have bought all my home appliances in 2006 when I moved to new house. It costs about 1.7 lac rupees. In this, 3 items were the products of Philips. All 3 items (Mixie, TV, Music System) were got repaired within the warranty period. They have replaced the Music system after so many complaints and phone calls. They have rectified my TV also. They have changed the motor of my mixie. After the warranty period, the mixie got repaired again. When I went to service centre, they have told me it will take one week time and the charge for the same is Rs. 850. I have agreed and called them after one week. They keep on saying one or other date and finally I went there for taking my mixie back. They havent shown courtesy to call me atleast once for updating me the progress. The man who went inside for bringing my mixer was not coming back for long time. I went and enquired what is happening. Then he was saying he had given me the item already. I have asked him where is the item them. Then he was showing my some philips shaving machine which was kept on the table. I have told him I have given the mixie for repairing and how come this become Shaver. Then he asked me my name because he lost the job card. Finally, I have collected my mixie without repairing. I have wasted my time, money to go there and give the item for repairing. This was happend in the below service centre:


Philiphs Service Centre
CBI Road,
Near RT Nagar,
Bangalore
Work Order Number: 0412
Date:[protected]


All these complaints happened within 1 year after purchasing. I have purchased my grinder from a local manufacturer about 10 years back, and it is working without any trouble even now. This international brand is giving me a mental torture. One of my friends Music system, which was given for servicing 2 years back is not ready even now. They are moving to consumer court now. Philips Product is cheap and service is pathetic.

I BOUGHT A PHILIPS GO GEAR SA 2825 ON 18 NOVEMBER, 2008 PRICED Rs 2999/- AFTER 15 DAYS I FOUND A PROBLEM INTO THE VOLUME BUTTON AS IT BECAME VERY VERY HARD THAN OTHER BUTTON. I TOOK IT TO AN AUTHORISED SERVICE CENTRE ON 18 DECEMBER, 2008. ON 8 JANUARY, 2009 THEY CALLED BACK AS IT REPLACED. I WENT AND DISCOVER THE SET UNREPLACED WITH THE SAME PROBLEM. THEY CONFESSED THEIR MISTAKE AND TOOK IT BACK AND PROMISED ME TO REPLACE WITHIN A WEEK MAKING THE CASE AS EMERGENCY. ANOTHER THREE WEEKS PASSED AND TILL 29 JANUARY I HAVE NOT GET ANY POSITIVE NEWS FROM.
I CALLED TO CUSTOMER CARE OF PHILIPS, THEY GAVE ME A NUMBER TO CALL BUT WHEN I DIAL THE NUMBER I CAME TO KNOW THE NUMBER DOSEN'T EXISTS.

I AM VERY MUCH FRUSTRATED ABOUT THE TOTAL PHILIPS AND THEIR SERVICES.
WHAT SHOULD I DO NOW? PLEASE HELP ME.

Philips — Wost service

I had taken a mp3 of philips and soilt very soon and there is no answer from the service center they r acting as if its a 1o rupees thing they say that no service for small things ... its abt 3000 rs ...I ADVISE U NOT TO BUY PHILIPS PRODUCTS...

This is not your fault please call -[protected], [protected], [protected].
Register your complaint, they will do the followup from your side.

I have experienced best service in Nasik is Philips even LG, Samsung get fails.

You are the biggest fool i have ever seen.
Philips service centre is in Canada corner.[protected]
They charge nominal.
They will not charge rs 1000 for belt, if you are paying so you are a fool.
Before giving any comment regarding best company approach to Authorised service centre.
you fool

I fully agree with you that we should run a campaign against PHILIPS advising people NOT TO BUY PHILIPS PRODUCTS.

WORST AFTER SALES SERVICE AND THEIR CUSTOMER SERVICE IS GOOD FOR NOTHING

Dear Team,

I gave a compliant in the month of Begining of December 2012 about my T.V. remote is not working. One Person came after 2 days. His Name is Mr. Anand([protected]). He came next week also and spend more than one hour in my home to service the remote. And finally he taken the remote with him. Till time he not communicating with us. we only communication with him and normally he will tell i will bring tommorrow or evening. Finnally he gave his supervisor no. i.e. Mr.Santhosh Kumar ([protected]), while contacting with him also same thing he ordered but not received the material. For a remote taking around 2 months. This is the customer service saying by Mr.Santhosh Kumar.

Regards,
Sowri Rajan.S.
[protected]

i purchased supper silent mixi more than three years...still it is running..very well...
no noice...very good miixi


sakkeer hussain
[protected]

I bought a mixie, but i must say the quality was inferior. Now can you tell me where i can get the original spare parts from

Trimmer is not charged

I hv purchased Philips trimmer Model no. QT 4005 on dt. 29.11.2015 through Flipkart but now days it has been not working bcoz trimmer not charged so i request to solve my problem as soon as possible.

39PFL3830/V7 A11purchase led tv 16/03/2016 now tv not worked .3days beforei

39PFL3830/V7 A11Purchase 13/ 06/ 2016 .NOT Worked .Before 3DAYS Complaint Booked NO PCOM [protected].
Please HELP .

PHILIPS MP3 PLAYER (SA3125) — Unresponsive Philips service centre

Philips/ SA3125 MP3 PLAYER
Irresponsive Philps service centre
My complaint id is 15405
I have purchased philips MP3 PLAYER Model No. SA3125 from authorized dealer on May 2007 and on 20th feb it has got dead and I taken to authorized philips service centre at Ganga Nagar, Bangalore, Karnataka on 21/02/2008. After checking they have told board has to be replaced and it will take 10 days. I agreed and after 10 ten days when I approach them I got the replay not yet replaced 2 days is required again, I agreed that but still today (10/03/2008) not yet repaired. They keep saying will take time.
What a pity PHILIps

Hello Philps,
Will any body from Philips India management act on it?
No chance!

Respected Sir/Madam,

Three months back I purchased Philips Go Gear SA33XX 4GB Audio video player. When I switch on this player, on the screen it is showing Device/Database error.So what is the problem of this player and kindly give me the solution for this as soon as possible.

Thanking you.

Respected Sir/Madam,

Last January i purchased Philips Go Gear SA19xx 1GB Mp3 player.When i switch on this player i can listen to songs but the player is having issue with its display as its not woking.i have taken it to the place from where i purchased it they said the light has gone but some times when i press it hardly i can c the display and the light is also working.So what is the problem of this player and kindly give me some solution as soon as possible .


Thanking you.

Respected Sir/Madam,

i purchased Philips Go Gear 1GB Mp3 player.When i switch on this player i can listen to songs but the player is having issue with its display as its not woking.and i want the service center address(wadala) and phone no(valid) through which i can repair it.So what is the problem of this player and kindly give me some solution as soon as possible.

Thanks regards
Vikas

i face the same promplem, you can send written complaint to thier registerd address in India and than follow up or you may go to consumer forum.
i got my MP3 after 8 months when i followed up with philips senior management in india.
if you want your device back, kindly talk to right person

Le compre un go gear 4gb a mi hijo y duro como par de dias ya que se le congelo y cuando prende se queda en Gogear, y para apagerlo hay que reset el Philips. Yo pienso que este articulo se devio recojger todo y devolver el dinero. Sin hablar de la malo de servicio al cliente y que cuando uno llama nuncan saben lo que es y te dan mil excusas. mi email es [protected]@yahoo.com

mp3 player,philips — delaying by service center

SIR
My mp3 player given to philips service center ,durgapur 713213 for repair on25/10/09,tem no7945but still not repaired& not clered to me why so late.please help me.
thanking you
sujit bandyopadhyay.

philips--music player-gogear — service center closed

sir,
i have given my philips music player in the service center held at hyd due to the technical problem and there by the date given from the service center ,when i went there they told still the problem is not cleared and they told me to come there by another time and as above i went to service center four times and finally they told that give money for courier charges, we will courier it to your address and there by i waited for more than three months ,i did not received any courier and when i went there the service center is closed and i found another shop there , and i went to another philips service center in another area to enquire they told that we do not bother about it and we are not to take responsibility and they are not giving proper response ...
i have the bill and work order receipt also......
so please kindly process my complaint sir,
thank you

I got a Philips Go Gear 4GB Ipod which I bought in 2007. I works wonderful. But, today, I connected that to my desktop computer to organize the playlists at 11 a.m. and it was continuously kept connected till 3:15 pm. During this time, there were 3 times, my computer went auto log off and on. Suddenly, at 3:15 p.m., I got prompted on the computer screen that the ipod is not respond or switched off. When I checked the ipod, it went switched off on its own and since then its not getting on even though I tried so much to switch it on...Please kindly suggest me the solution...I love my ipod a lot and it is the only friend of mine who relieves my day long stress and strain...Please please please kindly help me.

Respected Sir/Madam,

I purchased Philips Go Gear 1GB Mp3 player in blue colour;.3monts later they did not working ;when i connect to computer show only "ok to disconnect!" ;(not copy songs ; formatting problem;} cannot charging;;so i want to service ;need urgend ;

Plz kindly suggest me the solution...
Plz help me ;i like this ipod;
[protected]@gmail.com

Philips Consumer products — Service addresses for 15 days

Had been confirmed that the service incharge will attend the service request in 24 hours.
============================
From:
"Philips Consumer Care" <[protected]@philips-customercare.com>
To:
<sivaraman>
Date:
06/14/2010 07:56 PM
Subject:
Confirmation

Confirmation

Dear Mr. / Mrs. Sivaraman,

We have received your inquiry and will answer your question within 24 hours.

With kind regards,
Philips consumer care

You submitted following inquiry:
Coil burn smell while running the Processor. Please check for service. Regards..Shiva Contact number [protected]
============================

Again had a discussion with a lady for the same on 26th and she confirmed that my call will be addressed in 48 hours from then. Infact i had told them i ll raise this with consumer forum and a reply was given stating it is my wish.
Such big company does not service customers properly and will have to wait for 15 days to get a small work done..

Thanks and regards..Shiva

I have a Philips GoGear SA61xx, i realy don't know wats wrong, it doesn't want to be detcted when i plug it into the pc, or acses it . The playlist had created 63523 playlists and i can-not delete it ? Help me pls

PHILIPS/GOGEAR IPOD — Not attending call

I am Mr. Soumitra Bhattacharjee produce a i pod set to authorised philips service centre M/s Aknit Infotech (Ph no.[protected]/[protected] for repearing on 09/02/2011. My work order no. 11020919. Model no. SA1VBE04k/97. SR no. MT1B[protected]. They said that will replace within one weak. But now they are not receive my phone and asked me to talk philips customer no. [protected]. But I am not getting any satisfied answer from there also. Please take the necessary steps for shake of customer.

Thanking You

i got a philips go gearcam 8GB-SA2CAM08K/97 last year around december. it worked properly for some time but then after a few months one day when i connected it to my pc for charging then later when i disconeted it it started to hang and all my files were deleted and when i checked out the settings it noted that internal memory is 0GB and used space is also 0KB.and the device is not getting detected in my computer. please i need help!!! please kindly suggest me a solution...!!
[protected]@gmail.com

dear sir in my ipod i have a problem in my philips gogear 1 gb ipod and video is not showing to playing so plz full fill my request
and my Email . id is [protected]@gmail.com

Iam also bought the PHilips DVP 3046, same problem NO disc it shows, If it plays the DVD then after some time it stops automaticaly and sometimes picture get frezeed.

I went to Philips Service centre they said it takes Rs.1650/- to replace some Board inside.

I really unfair about this product, just bought last year march (2007) and used for 6months weekely 2-3 hours to play some MP3/ Movie.
after that i went to abroad and coming back its not playing, if it plays the same problem above mentioned happens.

Really worst Product .

philips vcd mp 3 player — regarding worst service

Sir,
I have purchased philips vcd mp 3 CD mini hi-fi system with MODEL NO.FW V320 ON 200702 and this set is not at all functioning well right from the date of its purchase. The problem is that the disk does not
rotate and the taperecorder does not work. Once I took the set to the local service station of philips and
after working properly for a few days, the said problems exist since then. Although I paid AMC of Rs.1000/-
for two years, the service is not at all godd and the set purchased for Rs.18000/- has been kept idle
since it is highly difficult for me to take the set to the service station every time when the vcd disk does
not rotate. They do not send the experienced technician to locate the exact error in the system. I got
frustrated like anything. I, therefore, request you to kindly advise me the solution.

I am Kannan from Chennai. I am also facing the same problem "NO DISK" in display on the model PHILIPS DVP 3046 DVD PLAYER. Whenever i insert a CD/DVD it loads for a few minute and simply returns "NO DISK". I am not even getting any display also. I bought this on last year 2007. A very worst product.

Philipd DVD player — Shows No disc and no CD or DVD played

Even after changing the head and also cleaned by Philips Clean DVD this is not o[censored]se. THis is around 2 yrs. old now.

I am from SRIKAKULAM, . I purchased a Philips DVP 3046 DVD Player around a year back, used it for around 1-2 hours on weekends and kept it in dust free environment and always covered it with cloth after the unit cooled down. Now the unit won't play any DVD discs. It plays VCD's and MP3 discs after some delay. It displays "No Disc" whenever a DVD is inserted. the same DVD discs playing in any other DVD players.I think I did a very big mistake by opting for a reputed brand like PHILIPS. I have seen local DVD players work trouble free for years. could you guide me how to rectify this problem.I could not found any solution in users manual given with the product.

lenonardo DVD Player — Quality of Products are not very good

Dear Sirs,
This is to inform you that i have order a Combo DVD Player of Rs 3, 499/- the order no. is[protected], which have received thr courier on dated 10/08/2009, and i have paid full amout in cash.
But after uncover the Box and use it i am not very much satified with the Quality of the Proucts i.s DVD Palyer and Wireless Head Phone.
For which i have made a complaint on call center the ref no. is 1877687 on dated 20/08/2009,
You are therefore reqested to please arrange to back it to you and refund my money as soon as Possible.

Regrds
Vineet Saini
M-[protected]

i am customer in your company

I got LCD TV 32" Philips from my organisation as a gift . From last six months no body comging for installation I called up the local service Centre several times, who kept giving promises he will send some body. He did not come to my home for Installation. Subsequently, I mailed to Philips Company, who kept giving promises but again no body bothered to service my request. I have been following up with them, but neither are they servicing.I have been constantly sending mails to company, CEO Mr. K Ramachandran and calling up Mr. Jayesh, but am not getting any favourable response.
Require your help to installation the TV.

dear sir...i have been waiting for the repair of my philips lcd tv 32.kept under service centre muvattupuzha(ernakulam) since january ...during its warrantyperiod...many times i called the toll free...only is will cleare it within24hours...now i beeeen followup them...not yet servicing...now i may think is it lost via your servicing mafia party at kerala(muvattupuzha)...what should i do for my favouriote philips tv...kindly give me a replay for the above
THANKS

I PURCHASED 26 INCH LCD PHILIPS TV THREE YEARS AGO .IT IS SLOW IN BOOTING . THIS IS A SIMPLE PROBLEM . BUT THEY ARE ASKING ME TO EXCHANGE THE TV.
THERE IS NO SERVICE FACILITY AVAILABLE . SINCE THEY CANNOT ASK YOU EXCHANGE THEY ARE, NOT COMING TO PICK UP. PHLILIP HAS LOST ITS REPUTATION. I USED TO BUY PHILIPS PRODUCTS RADIO, DVD.AMP .I THINK WE MUST FILE IN CUMSUMER COURT . EVERY THREE YEARS WE CANNOT EXCHANGE THE TV.

Dear Sir, I purchased a 43"full H D LED T V from your authorized dealer M/S, Simar Enterprises, Malviya nagar, Jaipur, Rajasthan, 4 days back with full payment.I was assured that it will be installed with priority basis within 48 hours but till date it has not been installed .I have made many calls to your customer care but the result is nil . It is shameful for such a renowned company as PHILIPS .I request you to look into my grievance and direct your technician to install my TV immediately .Thanking you, regards, Dipali Gupta

I entirely agree.

I have trying long time to get email addresses of philips officials who can listen to me. From the web site I found a email address and I wrote them as under

I had purchased a Philips Audio System about one and half year back. I lodged a complaint that one of the speakers in the Philips Audio System was not working with your Authorised Philips Service Centre : Super A. Services, Shop No. 5 , Legend Aparment, Behind Vakola, mumbai 4000055. Complaint Number 36687 dated August 29, 2007. A representative came to my home on August 30, 2007. He took the equipment to service centre and said that he will gi ve the estimate. He rang up after a week or so and said that it would cost about Rs. 3000. I agreed to pay and asked him how long it will take. He said about a week.

Since then my wife and I have been regularly ringing up the service centre regularly at least once every week. There is one innovotive excuse after other and promise the deliver the equipment within next two days. However, it never happened.

Last week, the service centre said that now they would put a more costly replacement part and the cost would be Rs. 4700.

Though personally, I have but abandoned the audio system as I feel that rather than throwing good money after bad, I should buy a new system of a better brand. But I thought that I would at least let someone know in PHILIPS.

You know the reason why? As child I was brought up with a Philips Radio always around and thought Philips was the best brand. Anyway, I was wrong."

absolutely no response.


There is no way in which you can get into Fortress Philips.

No addresses, No email addresses. Nothing. You have bought something it is a lemon. It is your fate.

I bought a TV (CTV-21PT4443) on dt[protected].I am facing prolem in every three months.they are some major & minor problems.So if the product quality will be like this, who will go to buy PHILIPS tv.This things are decreasing the image of PHILIPS...

Regards
Jyostna

this is to inform all that the product is not bad but the people working in sales are horrible. as they do not respond to any customer complaints and half the time there is nobody to pick up ur phone. these people who are working in sales right from the top are spoiling the brand name of Philips. it is a shame.