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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 10

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V
vkkr0212
Sep 14, 2022
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I have made credit card bill payment (ICICI Bank) through Phonepe app.The amount is deducted from my account and transaction successful.But that amount is not reflected in my credit card account.It is almost 15 days over Already I complain to Phonepe also.

The Details of transaction is as below.
Date and Time Of Transaction:30th August 2022
Time:08:17 Am
Transaction ID:NB22083008170680145427122
PhonePe customer support has been notified about the posted complaint.
Sep 24, 2022
Updated by vkkr0212
I didn't get any message
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    L
    Lovley Digital
    Sep 13, 2022
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    Address: dharmapuri-636813

    Money do not receive..

    sender side process complete but not add money in my account

    upi id attached given below
    +1 photos
    PhonePe customer support has been notified about the posted complaint.
    Sep 13, 2022
    Updated by Lovley Digital
    pls check upi id

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      R
      Rashmi Ranjan Nayak3
      from Rourkela, Odisha
      Sep 12, 2022
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      Address: Lcr 442, Chhend colony

      I have made merchant payment of 610 INR through UPI in phone pe app on 9th September at 7:27 am. The amount hasn't reached the merchant but it's debited from my account. So plz refund the amount.
      PhonePe customer support has been notified about the posted complaint.
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        N
        Narasimman07
        from Krishnagiri, Tamil Nadu
        Sep 11, 2022
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        As I invested money in mutual fund and I want to withdraw my amount and there is error in my kyc and I contact phonepe coustomer service there is no reply and I want to withdraw my amount
        PhonePe customer support has been notified about the posted complaint.
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          S
          Saumya Kanti Pal
          Sep 11, 2022
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          Sir,
          I have made a payment of Rs. 190 wrongly to the account of one TARUN KUMAR NASKAR and Consumer ID number [protected]. Kindly refund the same at your earliest. The transaction ID is NX22091108270757214583591 and the BBPS transaction Id is PP[protected]QHIGN81N1.
          The phonepe complaint ticket number is[protected].

          Kindly revert to me at your earliest.

          Regards
          Saumya Kanti Pal
          Advocate
          [protected]
          [protected]@gmail.com
          PhonePe customer support has been notified about the posted complaint.
          Sep 11, 2022
          Updated by Saumya Kanti Pal
          Sir,
          I have made a payment of Rs. 190 wrongly to the account of one TARUN KUMAR NASKAR and Consumer ID number [protected]. Kindly refund the same at your earliest. The transaction ID is NX22091108270757214583591 and the BBPS transaction Id is PP[protected]QHIGN81N1.
          The phonepe complaint ticket number is[protected].

          Kindly revert to me at your earliest.

          Regards
          Saumya Kanti Pal
          Advocate
          [protected]
          [protected]@gmail.com

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            P
            Pareesh Phulkar
            Sep 11, 2022
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            Address: pune

            I have been trying to remove the auto-pay from the phonepe.
            there is a setting where as soon as the wallet amount goes below Rs. 400 it auto debits my bank account for Rs. 1000
            i want to remove this but every time i try to it says failed.
            I raised the complaint to customercare but the issue is still not resolved.
            +1 photos
            PhonePe customer support has been notified about the posted complaint.
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              Y
              ypp32
              from Ahmedabad, Gujarat
              Sep 6, 2022
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              Dear Sir/Madam,
              I had put in a written request to close my wallet and refund the balance on August 11th (ticket #[protected], #[protected]. They responded saying it will take up to three days, I waited 8 days and called them, I wasn't given any information regarding the reason for the delay just that they're working on it and are having technical problems and to wait for three more days. After several days I called again and was rudely told to wait a few more days. When I asked to speak with a supervisor, I was told they would call me in a few hours. I received a call from a supervisor a day later to tell me they're working on it and to wait till sept. 4th. Today its the 9th, no correspondence from them. In the end the last supervisor said it'll take as long as it takes and Ill just have to wait.
              After numerous attempts to get answers and getting nowhere I'm appealing to you to help.

              Please Help.
              PhonePe customer support has been notified about the posted complaint.
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                S
                srinu984
                Sep 3, 2022
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                I made the rent payment through PhonePe rental, but the amount has been debited from my End, PhonePe people said refund has been already Intiated, but I cant receive the amount.The team said it will 7 to 9 Working days.But i dont have that much of time to wait.

                Pls find the attached screenshots here.
                +4 photos
                PhonePe customer support has been notified about the posted complaint.
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                  R
                  from Pune, Maharashtra
                  Sep 3, 2022
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                  Address: Pune, Maharashtra

                  On 27th of aug from my phonepe wallet amt rs9700 has been debited to jio without my permission. I contacted u r support team also but not responding to me. Please resolve my problem & please refund my amount to my phonepe wallet. Humble request to phonepe
                  +1 photos
                  PhonePe customer support has been notified about the posted complaint.
                  Sep 05, 2022
                  Updated by [email protected]
                  Plz help again, amt has been came to my a/c but debited again
                  my amt hasbeen not yet came to my a/c but debited same amt
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                    S
                    Shri Vinayak Sales and Services
                    from New Delhi, Delhi
                    Sep 2, 2022
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                    Amount debited from my credit card but not credited to my landlord phonepe account

                    I paid amount toy landlord by using phonepe rent payment option by using my credit card, amount is debited from my credit vard but not credited to my landlord account. Its hard earning money. Please solve my issues as soon as possible....
                    +1 photos
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                    K
                    Khetsingh Raj
                    from New Delhi, Delhi
                    Sep 1, 2022
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                    Address: Mumbai

                    Muje mera account unblock karna he solutions please
                    PhonePe customer support has been notified about the posted complaint.
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                      K
                      Kunal Verma2
                      from Jaipur, Rajasthan
                      Sep 1, 2022
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                      Hi team,
                      Phone pe transaction id: T2209011105262685185747

                      I purchased ticket in irctc through phone pe account. My money 672.15 rs has been deducted from bank account but ticket is not confirmed by irctc. They told bank confirmation is pending at the time of booking because of that reason ticket not booked. I tried to contact with phone pe customer care but not reachable. I need my money back please initiate the refund amount..
                      PhonePe customer support has been notified about the posted complaint.
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                        G
                        gss cyberworld
                        Aug 31, 2022
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                        By Unknowingly we had purchased an gift the sender asked that it has been stucked in customs so the sender of the gifts asked to send amounts in parts of rs 29100/- the amount has been sent in airtel payments bank acc number of the fraud is [protected] Name : Kunal Machhindra jondhale. So please reverse my Amount as soon as posible

                        TRANSACTION NUMBERS : T2207060825584426351321 T2207061344382688265981 T2207061458352039601442 T2207061643141821466894 T2207101010301778730447 T2207151052266407504219 T2207211204229324002427 T2207231152211874780986
                        +1 photos
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                          J
                          Jacobdamor
                          from Indore, Madhya Pradesh
                          Aug 31, 2022
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                          I have recharged 668 for jio number [protected] on 27 August 2022 but it does not show in myjio app. Did not receive the benefits.
                          +2 photos
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                            N
                            Naveenkumarmr
                            from Chitradurga, Karnataka
                            Aug 30, 2022
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                            Address: Banglore

                            Need 7000rs amount refund to me

                            I paid 7000 rs on 19/07/2022

                            Amount debited from my account but receiver(beneficiary) not getting that amount still

                            UPI/[protected]

                            transaction I'd T2207191621588616727751

                            UTR[protected]

                            Please check and update the status properly and i did not get any refund also

                            Refund that amount to me
                            For your reference i will attach beneficiary account statement
                            +1 photos
                            PhonePe customer support has been notified about the posted complaint.
                            Aug 30, 2022
                            Updated by Naveenkumarmr
                            I did not get proper response and still that amount not credited to beneficiary account
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                              G
                              Gobinda Guria
                              Aug 29, 2022
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                              Address: Uluberia Howrah

                              Sir I have already paid my electricity bill through my phonepe on 4th June 2022 and Transaction ID T2206041139357795112081 Rs 764/ and another transaction ID T2206041139016786191023 Rs 150/ both the bills are not paid still now and I have not return my money back.
                              PhonePe customer support has been notified about the posted complaint.
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                                S
                                sourabh460
                                from Mumbai, Maharashtra
                                Aug 29, 2022
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                                Money deducted but money not reached Bajaj insurance but did not received policy. NB22081920101756613341902

                                Ticket id[protected]. No response even after escalation. Not sure how escalation hierarchy maintained.
                                PhonePe customer support has been notified about the posted complaint.
                                Aug 29, 2022
                                Updated by sourabh460
                                Transaction details and escalation team response.

                                Aug 29, 2022
                                Updated by sourabh460
                                [protected] New ticket support team created. Hoping to get resolution this time.
                                Sep 26, 2022
                                Updated by sourabh460
                                It’s been two months no update yet. No resolution yet. Deadlines passed two times. Escalation happened two time. No one is working on the issue. And my money is struck.
                                Sep 26, 2022
                                Updated by sourabh460
                                New TICKED ID.[protected]
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                                  H
                                  Hjuhh
                                  from Bhongir, Andhra Pradesh
                                  Aug 28, 2022
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                                  Address: Bhongir

                                  Dear sir,
                                  My friend sent me a money of 6000rs on 16 aug, till now it is in processing state, phonepe and bank are not responding. Kindly look into the issue
                                  PhonePe customer support has been notified about the posted complaint.
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                                    S
                                    santosh15091986
                                    from Shahganj, Uttar Pradesh
                                    Aug 28, 2022
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                                    Address: vill chhabawa post shahganj jaunpur

                                    Sir i am buy ticket from ethiopian airlines but third party can’t receive my money is deducted from phonepe 40, 716 rupees, in end my ticket automatically cancelled, airlines they refund all money, from phone pay i can’t receive my money in my account
                                    sir please refund i want to pay my fees
                                    transaction id. T2208191924301637967921
                                    +1 photos
                                    PhonePe customer support has been notified about the posted complaint.
                                    Aug 28, 2022
                                    Updated by santosh15091986
                                    they send me proof they already refund on 19.08.2022

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                                      A
                                      Ansh.1
                                      from Sultanpur, Uttar Pradesh
                                      Aug 28, 2022
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                                      While loging in it use to show something went wrong
                                      Registered mobile no. Is[protected]
                                      +1 photos
                                      PhonePe customer support has been notified about the posted complaint.
                                      Aug 28, 2022
                                      Updated by Ansh.1
                                      Sir make it unblock fast plz...
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