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PhonePe Complaints & Reviews

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Last updated Mar 22, 2024
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PhonePe reviews & complaints page 9

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L
Lovley Digital
Sep 13, 2022
Sep 13, 2022
This thread was updated on Sep 13, 2022
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Do not receive money

Address:dharmapuri-636813

Money do not receive..

sender side process complete but not add money in my account

upi id attached given below...
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R
Rashmi Ranjan Nayak3
from Rourkela, Odisha
Sep 12, 2022
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Transaction failed , money not refunded.

Address:Lcr 442, Chhend colony

I have made merchant payment of 610 INR through UPI in phone pe app on 9th September at 7:27 am. The amount hasn't reached the merchant but it's debited from my account. So plz refund the amount....
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N
Narasimman07
from Krishnagiri, Tamil Nadu
Sep 11, 2022
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Amount withdraw in mutual fund

As I invested money in mutual fund and I want to withdraw my amount and there is error in my kyc and I contact phonepe coustomer service there is no reply and I want to withdraw my amount...
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S
Saumya Kanti Pal
Sep 11, 2022
Sep 11, 2022
This thread was updated on Sep 11, 2022
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Refund of payment to Wrong account

Sir,
I have made a payment of Rs. 190 wrongly to the account of one TARUN KUMAR NASKAR and Consumer ID number [protected]. Kindly refund the same at your earliest. The transaction ID is NX22091108270757214583591 and the BBPS transaction Id is PP[protected]QHIGN81N1.
The phonepe complaint ticket number is[protected].

Kindly revert to me at your earliest.

Regards
Saumya Kanti Pal
Advocatebr...
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P
Pareesh Phulkar
Sep 11, 2022
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Not able to remove auto-pay

Address:pune

I have been trying to remove the auto-pay from the phonepe.
there is a setting where as soon as the wallet amount goes below Rs. 400 it auto debits my bank account for Rs. 1000
i want to remove this but every time i try to it says failed.
I raised the complaint to customercare but the issue is still not resolved....
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Y
ypp32
from Ahmedabad, Gujarat
Sep 6, 2022
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Not closing my account and refunding the funds.

Dear Sir/Madam,
I had put in a written request to close my wallet and refund the balance on August 11th (ticket #[protected], #[protected]. They responded saying it will take up to three days, I waited 8 days and called them, I wasn't given any information regarding the reason for the delay just that they're working on it and are having technical problems and to wait for three more days. After several days I called again and was rudely...
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I made the rent payment through PhonePe rental, but the amount has been debited from my End, PhonePe people said refund has been already Intiated, but I cant receive the amount.The team said it will 7 to 9 Working days.But i dont have that much of time to wait.

Pls find the attached screenshots here....
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R
from Pune, Maharashtra
Sep 3, 2022
Sep 5, 2022
This thread was updated on Sep 5, 2022
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From my phonepe wallet debit

Address:Pune, Maharashtra

On 27th of aug from my phonepe wallet amt rs9700 has been debited to jio without my permission. I contacted u r support team also but not responding to me. Please resolve my problem & please refund my amount to my phonepe wallet. Humble request to phonepe...
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S
Shri Vinayak Sales and Services
from New Delhi, Delhi
Sep 2, 2022
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Amount debited from my credit card but not credited to my landlord phonepe account

I paid amount toy landlord by using phonepe rent payment option by using my credit card, amount is debited from my credit vard but not credited to my landlord account. Its hard earning money. Please solve my issues as soon as possible....
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K
Khetsingh Raj
from New Delhi, Delhi
Sep 1, 2022
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Account unblock

Address:Mumbai

Muje mera account unblock karna he solutions please...
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K
Kunal Verma2
from Jaipur, Rajasthan
Sep 1, 2022
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Money deducted but ticket not booked so refund my money

Hi team,
Phone pe transaction id: T2209011105262685185747

I purchased ticket in irctc through phone pe account. My money 672.15 rs has been deducted from bank account but ticket is not confirmed by irctc. They told bank confirmation is pending at the time of booking because of that reason ticket not booked. I tried to contact with phone pe customer care but not reachable. I need my money back please initiate the refund...
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G
gss cyberworld
Aug 31, 2022
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Amount Debited to Fraud

By Unknowingly we had purchased an gift the sender asked that it has been stucked in customs so the sender of the gifts asked to send amounts in parts of rs 29100/- the amount has been sent in airtel payments bank acc number of the fraud is [protected] Name : Kunal Machhindra jondhale. So please reverse my Amount as soon as posible

TRANSACTION NUMBERS : T2207060825584426351321 T2207061344382688265981 T2207061458352039601442...
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J
Jacobdamor
from Indore, Madhya Pradesh
Aug 31, 2022
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Payment done but plan not reflecting

I have recharged 668 for jio number [protected] on 27 August 2022 but it does not show in myjio app. Did not receive the benefits....
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N
Naveenkumarmr
from Chitradurga, Karnataka
Aug 30, 2022
Aug 30, 2022
This thread was updated on Aug 30, 2022
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UPI transaction issue

Address:Banglore

Need 7000rs amount refund to me

I paid 7000 rs on 19/07/2022

Amount debited from my account but receiver(beneficiary) not getting that amount still

UPI/[protected]

transaction I'd T2207191621588616727751

UTR[protected]

Please check and update the status properly and i did not get any refund also

Refund that amount to me
For...
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G
Gobinda Guria
Aug 29, 2022
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Electric bill has not been paid

Address:Uluberia Howrah

Sir I have already paid my electricity bill through my phonepe on 4th June 2022 and Transaction ID T2206041139357795112081 Rs 764/ and another transaction ID T2206041139016786191023 Rs 150/ both the bills are not paid still now and I have not return my money back....
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S
sourabh460
from Mumbai, Maharashtra
Aug 29, 2022
Sep 26, 2022
This thread was updated on Sep 26, 2022
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Money deducted but not reached Bajaj insurance

Money deducted but money not reached Bajaj insurance but did not received policy. NB22081920101756613341902

Ticket id[protected]. No response even after escalation. Not sure how escalation hierarchy maintained....
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H
Hjuhh
from Bhongir, Andhra Pradesh
Aug 28, 2022
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Money is in processing state

Address:Bhongir

Dear sir,
My friend sent me a money of 6000rs on 16 aug, till now it is in processing state, phonepe and bank are not responding. Kindly look into the issue...
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S
santosh15091986
from Shahganj, Uttar Pradesh
Aug 28, 2022
Aug 28, 2022
This thread was updated on Aug 28, 2022
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I am booked my ticket and automatically cancel but my money not get refund

Address:vill chhabawa post shahganj jaunpur

Sir i am buy ticket from ethiopian airlines but third party can’t receive my money is deducted from phonepe 40, 716 rupees, in end my ticket automatically cancelled, airlines they refund all money, from phone pay i can’t receive my money in my account
sir please refund i want to pay my fees
transaction id. T2208191924301637967921...
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A
Ansh.1
from Sultanpur, Uttar Pradesh
Aug 28, 2022
Aug 28, 2022
This thread was updated on Aug 28, 2022
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Blocking account without any reason

While loging in it use to show something went wrong
Registered mobile no. Is[protected]...
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N
Aug 26, 2022
Aug 30, 2022
This thread was updated on Aug 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount failed and then successfully credit twice

On 3rd august I made a transaction on phone pe to auto driver for Rs 122 but at that time I got. A message of transaction failed then I paid him again but after two days on 5th august I got an email for successful transaction. So basically the amount was paid twice. I got a complain registered with phone pe. At thier app. I got information to wait for 3-5 days. But money was not reversed. Then I filed a complaint in my bank. They rejected...
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