PhonePe Complaints & Reviews

On 21/10/2022 at 09:33pm i made a transaction of 80, 000 rs through phonepe using phone number [protected] to another account [protected]. The money was debited from my bank account and i got a sms and gmail verification of money debited but it is not credited to the recipient account. Kindly look in to this matter and make the transaction sucessfull or please provided a refund.
Transaction ID: T22102212133035409457933
UTR:[protected]

Refer TXn Id T2209181820342239612354, I made payment of Rs. 1100/- through phonepe wallet and the amount got debited from wallet but not received by merchant, the merchant has verified with bank statement and proved that he has not received the payment, Made repeated interactions with your Support team on several occasions but they stick to standard automated reply. Conversation as below-

Issue with the Payment of: Rs.1100.0

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said a month ago

Money debited from wallet but merchant is says nor received, please cancel payment and refund

said a month ago

Hello. We see that your payment of ₹1100 to the merchant is successful.

Please ask the merchant to handover the goods or offer you the service that you've paid for or refund the money to you.

If the merchant still refuses to help you, please ask them to contact our merchant helpdesk on [protected] & [protected] from 8:00 a.m. to 10:00 p.m. or send an email to [protected]@phonepe.com. We will share details of your successful payment with them again.

Note: We are not allowed to cancel or reverse successful payments you make to merchants.

Thank you!

said a month ago

Rechecked with merchant, there is no such record of transection on payment history nither the amount credited to his linked account so far

said a month ago

Hello, Bharat



Thank you for your time.

We understand your concern that the amount is not credited to the merchant. Please be assured that we are here to help you.



As informed over the call, the payment is successful, we hope that the merchant has {provided the service/handed over the goods}.

If not, please visit the merchant's store and request them to provide the service/goods by showing the payment confirmation details from your PhonePe app.

The Merchant can also find the payment details in the "Transaction History" section of their PhonePe for Business app
or a Payment notification they've received from PhonePe

If the merchant still has concerns regarding this payment, request them to contact PhonePe's merchant helpdesk.

The PhonePe Merchant Help Desk:

[protected] or [protected]

[protected]@phonepe.com

Time is 6:00 AM to 2 AM from Monday to Sunday

Please feel free to contact us if you need any further clarification.

Regards,

PhonePe Support

said a month ago

No response from the contact centre phone

said 25 days ago

No response from the contact centre phone

said 25 days ago

Hello, Bharat.

Thank you for your time.

We understand your concern that the amount is not credited to the merchant. Please be assured that we are here to help you.

We hope that the merchant has {provided the service/handed over the goods}.

If not, please visit the merchant's store and request them to provide the service/goods by showing the payment confirmation details from your PhonePe app.

The Merchant can also find the payment details in the "Transaction History" section of their PhonePe for Business app
or a Payment notification they've received from PhonePe

If the merchant still has concerns regarding this payment, request them to contact PhonePe's merchant helpdesk.

The PhonePe Merchant Help Desk:
We request you to connect with our merchant support team on their new numbers:[protected] or[protected]. Our team is available between 6:00 AM to 2:00 AM from Monday to Sunday.

You may also contact them by dropping an email at [protected]@phonepe.com.

Please feel free to contact us if you need any further clarification.

Regards,
PhonePe Support

said 24 days ago

Please ignore the previous response.

Hello, Bharat.

Thank you for your time.

We understand your concern that the amount is not credited to the merchant. Please be assured that we are here to help you.

We tried reaching you on your registered mobile number but we could not connect.

We hope that the merchant has {provided the service/handed over the goods}.

If not, please visit the merchant's store and request them to provide the service/goods by showing the payment confirmation details from your PhonePe app.

The Merchant can also find the payment details in the "Transaction History" section of their PhonePe for Business app
or a Payment notification they've received from PhonePe

If the merchant still has concerns regarding this payment, request them to contact PhonePe's merchant helpdesk.

The PhonePe Merchant Help Desk:
We request you to connect with our merchant support team on their new numbers:[protected] or[protected]. Our team is available between 6:00 AM to 2:00 AM from Monday to Sunday.

You may also contact them by dropping an email at [protected]@phonepe.com.

Please feel free to contact us if you need any further clarification.

Regards,
PhonePe Support

said 24 days ago

I made double payment for single service as at 1st attempt through valet, merchant did not receive payment. In 2nd attemt paid through UPI which was received by merchant. But the amount from my valet and bank account both were deducted. I was suppose to be refunded the amount paid through valet which is not credited to merchant till date. Attached find screen shots of both payments and bank account statement of merchant.

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said 12 days ago

Hi, Bharat.

We understand your concern related to this transaction. Be assured, we will surely help you.

We tried reaching you on your registered number but were unable to connect with you.

We would like to inform you that we have escalated this issue and will get back to you with an update by 17/10/2022, 9.00 PM.

We understand that it is taking longer than expected to receive an update. However, resolving your issue is our topmost priority and we are looking into it with utmost diligence.

Thank you for your patience while we work on addressing your concern.

For any further assistance, please feel free to contact us. We will be happy to help you.

Regards,
PhonePe Escalations

said 12 days ago

Hello, Bharat.

Thank you for your patience

I've sent 2000 to frnd... But in his account only 1986 rs added...

Hello my self Tejendrakumar kachhia my mo:[protected], email.id:[protected]@gmail.com.i have transferred money throw phonepe app on date 4 oct 2022 but still date mr Shivambharti Goswami was not received money.phone pay says it will credited but it was not...still wait to creadit or return.my transaction id T2210041902026020135728 my utr no:[protected] Iwant result please help me ...

My payment phone pay business app received 30000/- transaction id
T[protected], and utr no,[protected], dated-10-oct-22,
time 10-57am, not sattled in my ac

My amazon order id #[protected]
Was cancelled on 26th september
Its has been 18 days till now and i still did not receive the refund i contacted amazon customer service and they told me that my refund has been initiated on 26th itself
But i still didnot receive the refund yet nor the rrn number
I have been contacting amazon since the past 2 weeks for the RRN but still i did not receive and all they are doing is telling me to wait for 3 days please its my request to resolve this issue the amout is not small it is 23999
I did not even receive the email of refund

Transaction id
T2209261531042922142533
UTR
[protected]

I have sent amount of Rs.53000 ON Date:[protected] Time : 05:07PM from, Phone Pe to icici bank account, Branch : radhika, Customer Name: SEFE AUTOMATION SYSTEMS PVT LTD A/c No :[protected] iFSC : ICIC0000244

But the Amount was not credited to my above Mentioned Customer
Hence i am requesting you to revert the amount or credit the Amount to customer's account.

My phonepe account has been blocked for over fifteen days now. I'm unable to process any upi transactions. Their customer care isn't accepting complaints either. It just says error processing your request when I try to submit the requested documents.

I am a Phonepe merchant and my settlement is not getting shorted from Phonepe for last one week I have been calling and raising tickets but no resolution every day they tell me it will be done tomorrow, I spoke to other merchant and they are facing the same issue. They are using our money and earning interest on it. I have to pay my vendors and I am not getting money from phone pay for the sales I made please take this seriously and do something, I am sending a complain to RBI also today as this is a common practice from Phonepe it seems.

I sent 200 to friends phone pay thru scan pay amount deducted from my bank but not yet received in friends phone pay.

Date of transfer 10/10/2022
Time 19:45 Hrs

[protected]

Hi,

I am kunal verma. I paid the pay later payment for the September bill and money got deducted. I used phonepe to pay the same and in phonepe it shows successful but in flipkart, it shows dues are pending .

Please please please, help me for this. I want my money refund to my bank account. Or else check with the transaction and clear the september bill

I have done a recharge to wrong number [protected] from phonepe. Kindly refund the amount to my account.

Money not recived by landlord but money debited from my account. Worst service by phonepe, no customer response....

I have made by credit card bill payment through phonepe, it's almost two and half day is over still it is not reflected in credit card

My name is rajasekar and phonepe no is [protected] .. i transferd Rs20002 from my axis bank account to sbi account on 29:09:2002 transaction is pending but amount has been debited plz refund my amount

The transaction was made using QRCode and the money is debited from my account but not credited to beneficiary account neither showing any transaction in beneficiary phonepe account. No refund also, stuck between

I don't know how my phone pe got deactivated. It's just to confirm on mail msg call, just today I got a miss call in afternoon & after that one more miss call & I found my phone pe deactivate

Sometimes my phonepe doesn't work properly... Payment failed
Mu phonepe no. [protected]

Hi,

3, 000/-Subject: Refund request an amount of 3, 000/- rupees.

We are having a petrol bunk named as Sree Veerabhadra Filling Station and we have been associated with PhonePe for a couple of years and below are our outlet details.

Petrobunk Name: Sree Veerabhadra Filling Station,
PhonePe Merchant ID: HPCLMSSREEVEERABHADRADUVVUR00000005,
Address:NH 40, Duvvuru, Kadapa District,...

Hi,

3, 000/-Subject: Refund request an amount of 3, 000/- rupees.

We are having a petrol bunk named as Sree Veerabhadra Filling Station and we have been associated with PhonePe for a couple of years and below are our outlet details.

Petrobunk Name: Sree Veerabhadra Filling Station,
PhonePe Merchant ID: HPCLMSSREEVEERABHADRADUVVUR00000005,
Address:NH 40, Duvvuru, Kadapa District, Andhra Pradesh-516175.

Today (16th Sep 2022) early morning at 04:00 am, One customer came to our outlet for fuel and we have deliver a fuel for the amount of 15, 000/- (Fifteen thousand rupees only) but he paid only 12, 000/- (Twelve thousand rupees only) to PhonePe business QR code in our outlet and his mobile number is ending with ***286. Our Filling boy tried to catch him, but he escaped.

Please find attached documents to confirm his fuel invoice worth of 15, 000/- (Fifteen thousand rupees only) at our outlet and help us to find the customer and get the balance 3, 000/- (Three thousand amount).

Thanks in advance for your support.

Could you please help us in identifying the customer and get the balance amount at the earliest.

Thanks & Regards,
Sreelakshmi, Proprietor
Sree Veerabhadra Filling Station, Duvvur, AP