PhonePe Complaints & Reviews

I transacted an amount from one bank of mine to another through phone pe. The amount is missing from my both the banks. For the single upi number the transactions have been done, phone pe team just played the blame game and has put it on bank and me to take a follow up. On top of that their customer service agents just abused me and shouted at me. Literally felt like crying that i lost my money also and people are shouting at me for asking...

I had placed an order on 18th April on PhonePe app and since there was some offer going on and I was eligible for a cashback of Rs. 1659.14. I successfully made the payment and I got a message from them saying that my wallet limit was exhausted for the month so the cashback will be credited to my wallet on the first working day of May. Since I did not get any cashback, I raised a complaint to PhonePe customer support, they say that I am not...

I have given my aadhar number to complete my kyc, but, when i tried to withdraw my wallet balance to my sb account, it is not responding properly and asking "sorry, kyc is not responding and try later.
I have rs.350/- wallet balance in phonepe, due to said reason, i am unable to withdraw the same into my sb account. It causes much inconvenience to me to do transactions.
Plz, solve the problem....

I have transferred 24000 from my account to my hus account through phone pe, but money deducted from my account but not received by my hus. It is asking to wait for 7 days. I need this money immediately, why they are holding my money without anything. They are telling transaction failure then why it need 7 days for refund. And the customer care not responding to the calls after some time they put the call on hold and no response after that.br...

My account has withdrawal amount (Other than non-withdrawal amount) but i am unable to withdraw it. Whenever i'm clicking on withdrawal tab it shows link with aadhar and when i click on link with aadhar option it shows the error "unable to initiate e-kyc" even though i had already linked with it. I had also call to your customer representative they said that it will be rectified within 2-3 days but till now that given time is not ended. Isn't...

My account was debited for rs 2000 2 days before and money was not transferred to the contact i sent it. Now i need the money but it is not being refunded even after 2 days have passed. The help tab in the app is so slow and irresponsible that i am getting the same reply everytime i complain that it will ve refunded before 2 may. Is there anyone who can tell that 2 may is gone dude. Please help me out. I need the amount urgently....

Hi
I just want to say someone has referred me this app today and i just did my first prepaid recharge of 50rs and they gave me 25 rs back den again i did my second recharge of 399 on my jio no. They showed me a offer in which they wrote that they will give me 90 rs back but they didn't give me 90rs back... I also complained about this thing in there app but they didn't respond... Please help me this is really injustice...

Sir i am sending money to another person by using phone pe but Transaction is pending after some time that is goes failed and amount is debited to my account and then iam paying money to that person and after 4 days that failed Transaction is successful and my money is not refunded to my account and when i am contacting phonepe customer care that persons are not giving reply. So please don't use phone pe for all Transactions and waste of...

Complete waste of time app. Phone pe is cheating people they are accepting money on their wallet account without kyc updation.. But you can't transfer ur money from their wallet reason given is kyc not completed. When u ask them how to complete it, they will tell you government has stopped kyc process till when no idea... Cheating people totally unprofessional... I have deposited 6000 in my wallet as there ws some issue with the netbanking......

Hi dear sir/madam
This is ankit paswan my phonepe acc no [protected] today i topup my wallet with rs 10000 and again for rs 7000 but for kyc and technical issue its not allow but before the transcation for 10000 in wallet its written u can revise to add more money in wallet or allow me to send my money to debited bank account immediately.
Please reslove my problem

Ankit paswan
[protected]...

Dear /sir madam

My name anil mishra and my mobile number is [protected] on 28 /april/2018 my amt has debited to my account rs 498 but recharge is not done sucessful i called phone pe customer care they are not giving proper answer i am really fedup about phone pe but amt is not come in my bank account rs 498 so plese kindly see case and refund my amt

From

Anil mishra...

I have paid electricity bill of uppcl using upi.

Transaction id : n[protected]
Date : 30 april 2018 at 2.33 pm
Amount: rs 5077
Account on phonepe: rubal choudhary
No: [protected]

Initially when i called phonepe customer care, they told that it may take 24hrs to reflect the final status.
Now after completion of 24hrs, they are saying confirmation is pending on biller. They...

Dear sir
My account name is raghu atolia [protected]
Sir maine jio recharge first wrong no rs 399 deduct rs 399 in account & rs 60 receive cash back, recharge fail return rs 339.
Repeat recharge rs 399, rs 339+60=399 deduct account.
Total deduct from account 399+399=738
Return in bank account and cash back = 339+60=399
Cash back 60 not received...

We have done recharge of Rs 498 through phonepe app on 24 April on [protected] which showed package o[censored]nlimited calling with1.4 gb per day of 90 days validity but the actual recharge done was of International roaming with 1 day validity. We pay for some other plan and they gave us some other plan due to which we lost our Rs 498 . We have called many times with the phone pe people but they are not doing anything. Just because they have written...

I recharged rs 448 plan on airtel sim from phonepe but didn't receive benefit.
After complaint they suggested to talk with customer care airtel.
Airtel customer care told us that there is some problem with 3rd party recharge, get recharge done from retailer.
We recharged rs 399 plan from retailer and received benefit.

We asked for refund of 448 from phonepe but they said according do their information recharge...

I deposited 9800/- in my phone pay wallet
On 18 april 2018
After that trying to withdraw that money but phone pay said to complete your kyc
I am trying to complete kyc
But phone pay shows that service is temporary unavailable
So i am waiting for my money refund but still not received
Pls help me
My ticket number is 11609605
Name - sagar mohite
Registered number - [protected]...

Hello sir

My name is poonam chand my mobile number is [protected]

Sir i added 3000 rupees in my phonepay app on 25 march 2018 by debit card. Phonepay company blocked my account for security
Reason. Then my money added in my phonepay wallet but not withdrawal in my bank account. I try many times then they blocked my account for 48 hours. I call customer they told me wait for 48 hours. I was wait for 48...

In my phonepe app - even after completing the kyc, i am unable to do the withdrawal.
On clicking withdrawal - it asks me to complete my kyc again and when i click continue - it says that "sorry, e-kyc services are temporarily unavailable.

Pls. Register this complaint against phone-pe - which is a mobile e-wallet application service provider supported by flipkart....

I have paid my eb bill (Tangedco) using "phonepay" wallet on 16th april 2018, but eb account is not reflected. I have raised ticket on phonepay on 18th april but ticket was resolved on 23rd april stating bill payment was success. This should tell atleast on same day. But i have to wait 5 days to get this solution.
But till now my eb payment has credited.

Payment reference id: phnn[protected]. Please crosscheck and...

I have done mini kyc... But ur app not ahowing about e kyc... And there i cant withdrawl my money... I have complain so many time... But no response... From phonepe... Its going to very... Frustration for me... If its not working so i m going to... High level for complain... I m in big trouble... Ita been 30 days... I had complained about this... But no response from ur side... Its like u cheat on me......