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PhonePe Complaints & Reviews

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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 155

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S
shivu cs shine
from Thiruvananthapuram, Kerala
May 24, 2018
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Address: Bangalore, Karnataka

I all redy complaint but not soled what your phone pe service 1 time 2 time 3time complaint what your service not happy with your service 3 /4 time phone cal but not solved kyc services are temporarily unavailable plese and same service plz qick my problam solved my ticket no 14036534

1 ticket no 13911799 not soled
2 ticket no 13921078 not soled
3 ticket no 13919180 not soled
PhonePe customer support has been notified about the posted complaint.
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    V
    valbhadra
    from Mumbai, Maharashtra
    May 24, 2018
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    Address: Mumbai City, Maharashtra, 400093
    Website: PHONE PAY

    I recharge my jio no as on 23th but due to technical error transaction fail as on 24th amount but debited my account as on 23rd but phone pay not refund my money told me contact to your bank

    Bank inform me it is service provider responsibility not bank

    Money is already credited in his accounts

    Now what should i do whether i forget my money
    PhonePe customer support has been notified about the posted complaint.
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      K
      ktsm
      from Sonipat, Haryana
      May 24, 2018
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      Sir i book a mobile on flipkart of rs 5999 on 13 may 2018 and payment done by phoe pe app but my order is cancel on same day and return amount of rs 5999 credit by phon pe in which 60 rs in my phone pe wallet and 5939 in my bank account and tell ur amount reflact in ur account on 22 may but not reflect when i call phone pe they give me arn no.[protected] and tell me to go bank and fill charge dispute form. When i go bank they tell they have no any charge dispute form and phone pe have same answee. I feel helpless plz help to get my refund my registered phon pe mobile no. [protected].
      May 24, 2018
      Complaint marked as Resolved 
      thanks
      PhonePe customer support has been notified about the posted complaint.
      I am transferred 500Rs Indian bank account to corporation bank account. When the transaction is failed. Phone pe representative tells[protected].the amount credited to your account. But the amount is not credited to my account.

      Please send my amount to my account
      Kondaigunta balamurali's reply, May 23, 2018
      My transaction is failed 500INR at 19-05-2018.
      Please send my amount to my account.
      I have kyc completed weeks ago, but today when i opted to withdraw money from my phonepe wallet it says"complete your KYC" afer clicking ok another page says that "sorry, eKYC services are temporarily unavailabe pleae try again later"
      I just want to know why is there any problem?
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        G
        gupta_ankit
        from Madanpur, West Bengal
        May 23, 2018
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        Address: Howrah, West Bengal, 711101

        Dear sir/maám,

        I made an electricity bill payment of Rs 300 for CESC Kolkata Electricity bill ( Transaction id: N[protected]) on 10/05/18. Due to some reasons, the transaction failed but the money has been deducted from my account. Although it was promised that the amount will be refunded within 7 to 9 working days but it's been 13 days since, but the money has not been refunded yet.

        Please look into the matter and refund the money back to my account as soon as possible.

        Thankyou
        PhonePe customer support has been notified about the posted complaint.
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          L
          Lalit Kumar Allan
          from Sonipat, Haryana
          May 22, 2018
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          Sir, i am calling a customer of phone pe wallet. Hello sir, for the past few months, my almost 5000 cash phone has been trapped in phone pe's wallet and it can not be withdrawn in the bank. I have complied with them at least 10 times. Sir, he still says that wait, sir, he does not understand anything about our help, please fix this work as soon as possible.
          PhonePe customer support has been notified about the posted complaint.
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            A
            Arpit Bajpai
            from Delhi, Delhi
            May 22, 2018
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            Address: Kanpur, Uttar Pradesh, 208012

            Actually i was expecting a refund of payment amounting 5999 from phonepe but it is not received into my account but phonepe support just replies with giving an ARN Number and my bank customer care is not confirming any kind of such ARN Number and due to this my money is stuck in between i didn't received the payment into my account and for your reference i am attaching phonepe's message screenshot.
            PhonePe customer support has been notified about the posted complaint.
            Actually i was expecting a refund of payment amounting 7900 from phonepe but it is not received into my account but phonepe support just replies with giving an ARN Number and my bank customer care is not confirming any kind of such ARN Number and due to this my money is stuck in between i didn't received the payment into my account and for your reference I have transaction ID T2009091132519838662756
            Actually i was expecting a refund of payment amounting 2494 from phonepe but it is not received into my account but phonepe support just replies with giving an ARN Number and my bank customer care is not confirming any kind of such ARN Number and due to this my money is stuck in between i didn't received the payment into my account and for your reference i am attaching phonepe's message
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              R
              Raj2412
              from Tamluk, West Bengal
              May 24, 2018
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              Address: 768216

              I have paid electricity bill of amount INR 550.00 for credit of WESCO ODISHA for the month of April through Phone pe and Bharat Billpay system.the electronic receipt of the bill paid was not generated instantly. As the receipt is necessary I need e-receipt for bill paid for electricity.
              my biller is WESCO, Odisha.
              phone pe transaction id- N[protected]
              bbps transaction id- BD[protected]
              PhonePe customer support has been notified about the posted complaint.
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                A
                Akash Varun
                from Haridwar, Uttarakhand
                May 21, 2018
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                Address: Meerut, Uttar Pradesh, 250001

                I have booked a ticket for 22 may 2018 from delhi to dehradun.
                Ticket id-63ceb6u2
                Pnr no.- xddn[protected]/
                Departure time-11:15
                Cost-1380
                I have been trying to the cancel ticket from 19 may. But i have not able to cancel the ticket due to certain problem in phonepe app. I called phonepe and they said to try few options from phonepe app only to cancel ticket but it didn't work and they took my request for cancellation on my behalf and they said i don't have any actions in this. I tried calling 3-4 times and they promised that they will help in cancellation. Surprising thing is they never logged a complaint even after 3-4 times but they kept telling my issue is forwarded to high level for resolution. Almost i spent 2hrs in calls. Please take immediate action. It will not be fair if i loose my money due to only problem in phonepe. Please take immediate action and resolve my problem.
                Email id - [protected]@gmail.com
                My registered phonepe no. Is [protected]
                PhonePe customer support has been notified about the posted complaint.
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                  N
                  from Bengaluru, Karnataka
                  May 19, 2018
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                  Address: Warangal, Andhra Pradesh, 506370

                  Hello sir, i’m karthik using mobile app so called phonepe i was uploaded money to mobile wallet as they knew that the amount of money was unable to transfer and withdraw for saving account on 5th of may i. E[protected] raised a request to close my app permanently as they promised within 10 working days amount will credited to my saving account but now the day has came to alive now they are using that u had made a recharge so it will take some extend to close it... I was suffering with them since 14 days.. They intentionally avoiding the issue so please kindly file a case on phonepe from my end... Details varikoti karthik kumar contact no [protected] from telangana
                  PhonePe customer support has been notified about the posted complaint.
                  P1805181248447888669772 it is my transaction is.plese solve this transaction issue.
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                    A
                    Arka Karan
                    from Kolkata, West Bengal
                    May 19, 2018
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                    Website: [email protected]

                    My phone pe account [protected], a transaction was done on 8 may 2018 for swiggy food order but it was cancelled due to food unavailability, ammount rs 519. But as per cancellation phone pe mailed me that refund will held within 17 may 2018 but now they are mailing me wrong info that they already send the refund. But my bank statement is not showing that refund.
                    PhonePe customer support has been notified about the posted complaint.
                    Bill successful bhi bata rha lekin bill jama nhi huva or me new bill jama karna chata hu to old bill darsata hai
                    Regard
                    consumer forum
                    bill payment failed with transaction id N[protected] for Rs 4694.93 on 05/05/2018 and given a problem-solving date 14/05/2018. but still, time does not respond
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                      P
                      from Kolkata, West Bengal
                      May 18, 2018
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                      Address: Kolkata, West Bengal, 700063
                      Website: WWW.PhonePe.Com

                      I have paid the electricity bill of rs. 1533.79 on 03/05/18. Amount debited from my debit card but the transaction is not successful. They have said rs. 1458.79 (After cash back adjustment rs. 75) will be deposited in my account by 12/05/18. But i do not get any refund amount till now. They have said the amount is sent to my account. But i inform repeatedly that i have checked my bank account and no amount is credited till now. At this condition what can i do?
                      PhonePe customer support has been notified about the posted complaint.
                      Dear i have made one transaction for electricity department of ammount 3782. This was happend ten daus before. Here is a ticket no for this transaction. 13129778. Tatis nine days for this ticket but still ammount noy credited.
                      My electricity Id no [protected]
                      I played through PhonePe of rupees 438 & another id [protected] I payed through PhonePe of rupes 735 & another id [protected] I payed through PhonePe of rupees 79 but it is not reflecting in my new electrical city bill
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                        A
                        Amshul Aryan
                        from Bahula, West Bengal
                        May 18, 2018
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                        In my phonepe app - even after completing the kyc, i am unable to do the withdrawal.
                        On clicking withdrawal - it asks me to complete my kyc again and when i click continue - it says that "sorry, e-kyc services are temporarily unavailable.

                        Pls. Register this complaint against phone-pe - which is a mobile e-wallet application service provider supported by flipkat...
                        PhonePe customer support has been notified about the posted complaint.
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                          S
                          sam_boy
                          from Delhi, Delhi
                          May 16, 2018
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                          Website: phonepe.com

                          Very third class wallet can't be trusted a refund of rs 102 from foodpanda has been initiated but they sent massage of only rs 71.74 refund amount that too after a week and that too is not yet credited to my account and no update on status their customer service is non existent as i have raised ticket id for this query 13355665 but no reply from their end no reply of emails too online payments has been a big hassle lately no control of any governing authorities seems to be there.
                          PhonePe customer support has been notified about the posted complaint.
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                            S
                            Sunilbabu2
                            from Vijayawada, Andhra Pradesh
                            May 15, 2018
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                            I had initiated for recharge my phone on 12th may 18 at 12:05am and yet that recharge is not completed or refunding not done. Yesterday i had called to phonepe customer service they told me by the end of the day it will resolve and yesterday it was not happened and today i again call them they are telling we need 3more days to resolve this issue. They are responding on this issue, please show me some solution regarding this issue as early as possible
                            PhonePe customer support has been notified about the posted complaint.
                            When I trying to complete my KYC, it shows temporary unavailable KYC services. Please Give me solution as soon as possible.
                            I have phone pe account with phone no.[protected] on 15th may. 18 I had added 3500Rs in phone wallet but when I go to withdrawl it's say Ekyc service temporary unavailable so help me
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                              V
                              vamshi@662
                              from Hyderabad, Telangana
                              May 14, 2018
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                              Address: 500016

                              My name is vamshi krishna i am from hyderabad am having account phone pe aap so i went withdrawal money to my bank account through wallet closer option so i given request on april 17 ticket no[protected] so, issue was till now pending that issue i loose my stamina very irritating on this so many times i went follow up please resolve the issue i need my 3000 money and compensation amount additional 3000 because i have loss much more they cheated every day already i given confirmation again again they are asked confirmation i do not bear with them so i applied compliant.
                              PhonePe customer support has been notified about the posted complaint.
                              May 14, 2018
                              Updated by vamshi@662
                              My name is vamshi krishna i am from hyderabad am having account phone pe aap so i went withdrawal money to my bank account through wallet closer option so i given request on april 17 ticket no[protected] so, issue was till now pending that issue i loose my stamina very irritating on this so many times i went follow up please resolve the issue i need my 3000 money and compensation amount additional 3000 because i have loss much more they cheated every day already i given confirmation again again they are asked confirmation i do not bear with them so i applied compliant.
                              May 16, 2018
                              Updated by vamshi@662
                              Dear consumer,

                              They replied mail to me it's resolved this mail same I have received many time but there is no any transaction from phone pe money has not received am very irritating please resolve the issue they are all chested to me, if resolve the issue how can show the phone pe wallet amount I will send my screen short and my bank statement.

                              May 16, 2018
                              Updated by vamshi@662
                              I did not get credit my money into my account they are every time cheating time pass with me I am very suffering with them I need componsestion and I attached proof s.
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                                S
                                Shaludeepu
                                from Bengaluru, Karnataka
                                May 14, 2018
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                                Address: Bangalore, Karnataka, 560042

                                I made a payment on phonepe at mc donals at 2.50pm of rs.407. The amt got deducted frm my bank acc but dint get credited to merchant and it dint not generate a slip of payment. Lattr i paid an extra amt 407rs for that bill. Now who will repay my amount. The transaction is successfully but merchant dint receive the amount.. Please give me a solution to this..
                                PhonePe customer support has been notified about the posted complaint.
                                May 14, 2018
                                Updated by Shaludeepu
                                And this payment was made on 12may 2018
                                I made a transaction on 30th April 2018 but the transaction failed due to some unknown reasons, I was notified that I'ed get the refund within 5 working days but its been 10 days and I haven't got my refund yet
                                Money got deducted from my account but merchant says didn’t receive any amount while phonepe said the transaction has been done.
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                                  P
                                  Paras19
                                  from Etawah, Uttar Pradesh
                                  May 13, 2018
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                                  Address: Dehradun, Uttarakhand, 248001

                                  Hi,

                                  I have paid my electricity bill (1838) 16 april 2018by phonepe app and phonepe message is successfully paid but upcl.org portal is not updated my bill status.

                                  Connection no:- sd[protected]
                                  Name :- pooja kansal
                                  Trasaction id:- n[protected]

                                  Bbps trasaction id:- bd[protected]

                                  Please see the upcl portal screenshot. My bill is not pay.

                                  Please see the below screenshot. Pnb bank detail i have pay the bill 1838 rs 16 april.

                                  Please see the phone pay transaction id details.

                                  Please solve this issue as soon as possible.

                                  On thu, may 10, 2018 at 7:29 pm, paras agarwal wrote:
                                  Hi,

                                  I have paid my electricity bill (1838) 16 april 2018by phonepe app and phonepe message is successfully paid but upcl.org portal is not updated my bill status.

                                  Connection no:- sd[protected]
                                  Name :- pooja kansal
                                  Trasaction id:- n[protected]

                                  Bbps trasaction id:- bd[protected]

                                  Please see the upcl portal screenshot. My bill is not pay.

                                  Please see the below screenshot. Pnb bank detail i have pay the bill 1838 rs 16 april.

                                  Please see the phone pay attached transaction id details.

                                  Please solve this issue as soon as possible.

                                  Phone number [protected]
                                  PhonePe customer support has been notified about the posted complaint.
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                                    Being Ram
                                    from Kolkata, West Bengal
                                    May 12, 2018
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                                    Address: Kolkata, West Bengal, 700034
                                    Website: ram keshri7@gmail com

                                    Hi,
                                    Today i have recharge my jio account via phonepe however my i have not receive the benefit hence i called phonepe they advise me to contact jio..
                                    So i have contact jio..
                                    Jio advice they have not receive any amount and advice me to contact phonepe hence again i contact phonepe.. Bt still nothing happen they advise to wait 3 days..
                                    Even after recharge my account i have to wait 3 days... Why?
                                    Who is going to pay for those 3 days without internet??

                                    Really dissapointing..
                                    Phone no. [protected]
                                    Email id : ram. [protected]@gmail.com

                                    Merchant id :bv000009yn5v
                                    PhonePe customer support has been notified about the posted complaint.
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                                      S
                                      from Agartala, Tripura
                                      May 12, 2018
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                                      Sir/mam.. I am dr. Samrat. A unknown bank account is added to my phonepe account and also with my original bank account... I don't have any idea why phonepe linked a unknown bank account to my phonepe account!

                                      The trouble began when i my friend arkaprava saha sent me rs 1100/- through phonepe to my bank account but the money was not credited to my original bank account but it went to that unknown bank account

                                      I didn't even know about this account before.. I only came to know when i was checking why that money not credited to my original account and i was quite shocked after seeing a unknown account linked there...

                                      So, please sir help me to refund my money to my original account because i m in need of it...

                                      My phonepe name is "samrat das" and my original bank account is [protected]. I marked the unknown account added on my phonepe in the photo that i sent you...
                                      PhonePe customer support has been notified about the posted complaint.
                                      May 13, 2018
                                      Updated by [email protected]
                                      Sir/mam, phonepe told me that my friend should contact his bank account but when he contacted they refused to help as this out of their provision to refund money once the amount is deposited .

                                      So, Sir/mam, Now I want Phonepe should give me compensation of Rs 1100/- for my loss AS THIS IS TOTALLY THEIR FAULT THAT THEY LINKED A UNKNOWN BANK ACCOUNT TO MY SETTING ABOUT WHICH I HAVE NO IDEA !!
                                      Please help me out.. Thanks :
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                                        saminsilco
                                        from Dehra Dun, Uttarakhand
                                        May 12, 2018
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                                        Name: shivam tripathi
                                        Email: [protected]@gmail.com
                                        Mobile number: [protected]
                                        Subject: upi-unified payments interface
                                        Description:
                                        I made a payment using phonepe upi to [protected]@icici, but the transaction was not successful and paytm has initiated refund from his side, but the same has
                                        Not been credited in my bank..
                                        Upi transaction no[protected]
                                        Please check it and refund my amount as soon as possible..
                                        PhonePe customer support has been notified about the posted complaint.
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