PhonePe Complaints & Reviews

The refund amount has not been provided. Kept on contacting you but none is ready to resolve it. On March 8th, a payment via phonepe has been made to KFC, Kottayam outlet, the payment got cancelled. We were informed that the amount will be credited within 3 days but till now you never provided the refund amount. When we contact you guys, you say you are studying the problem, the issue is being studied. Till now you guys haven't provided a solution. Attached screenshot image for reference.

I had done 2 recharges on 14 march 2018 and there was a offer of 50%cashback.I still don't get any cashback and the customer care services are saying that we had given you cashback and your issue has been resolved by us.But i don' get any cashback.They are making customers fool whenever i called them they just put the call on hold.please solve this issue.

Hi
I recharged my airtel no. On the phonepe app with 199 rs.. Bt i by mistake selected mtnl dealer inplace of airtel.. My balance was deducted from my account bt since there is no such user in mtnl i was supposed to get back the balance.. Bt i got the message as
Recharge of rs.199 for mtnl mobile (9599*) via phonepe (Transaction id: nx[protected]) has been successful.
It is an airtel number how come it would be successful for mtnl
Ps: i didn't get any recharge
Plz look into the matter nd return back my balance

Mobile no: +91 [protected]
Email: [protected]@gmail.com
Circle: tamilnadu airtel

Tneb customer number:[protected]
Circle: tamilnadu
District: chennai
Name: v. Arun kumar
Single phase
Address: 15, rajam nagar 2nd street, s. Kolathur, chennai

For the aforementioned customer number, when i tried paying the bill via phonepe, i got the “please enter valid customer number”, even though i entered it without spaces. Kindly review it urgently so that i can make the payement and can avoid penalty charges.

Thanks in advance
Mugundhan g

I have booked a ticket from phonepe. I have also got a booking confirmation message from them. But in the reservation chart my seat is booked by others, not only there was a family with the same problem. I have attached screenshot of the message please check it. No one else should face this problem, make sure this will not repeat in the future. Please give me justice.

Ticket id: 9038344, informed to customer care center on 10th mar 2018 to unblock the phonepe account at 6pm and informed about the problem he asked me all sensitive information of account and i told and he 'confirmed. And verified'. Executive told to wait for max. 5 working days to reactivate the account. After 2 days i called lady has picked and told yes, we have seen the problem. Now you have to wait for 6 working days. Today (I. E. 17 mar 2018), i spoke to supervisor, she told that your complaint is not escalated but now i am doing that, so wait for 5 working days to resolved.
- supervisor told, it is our executives who has provided the wrong information and not fully documented the issue. So wait for more 5 days.
- i told, why i should wait though problem was created by the employees.
She dropped the ca:ll. She is not listening anymore

I transfer 2500 rs from my account to my friend account on 21 jan 2018.
Money is debited from my account but there is no any credited in my friend account.
I wait for 1 week then 2 week and then 3 week bt there is no money till today.
Plz return my balance in my saving account.
Account no[protected]
Icici bank
Assandh branch (132039)
I transfer from my account icici bank to my friend (Himanshi) sbi bank account

On app 12 march2018 time - 11.01pm march i have paid 900 rs to friends phonepe account through phonepe app, after payment page i am redirected to phone pay transaction was successful from phonepe amount is deducted from my account but not credited into payee account.

Transaction details are as follows

My account details
Name - rohit bhimrao jadhav
Phonepe my upi id -[protected]@ybl
Phonepe transaction id - p1803122301154097770896
Bank sbi - account no -[protected] ifsc - sbin0011132

Payees details
Name-somnath dilip gade
Phonepe upi id - [protected]@ybl
Mobile no - [protected]
Bank details - icici bank account no[protected] ifsc - icic0006452 branch - phaltan

I have paid my electricity bill on 2nd march amounting to 953 rs out which 948 rs are paid through my credit card and 5 rs from cashback balance. on next day i got message stating that my bill payment is failed due to problem from biller's side and i will get refund within 7 to 9 days.

Later on they said they can not pay refund as amount is not got debited from bank. But i have credit card statement reflecting the amount debited.

I have also raised the ticket (no. 8615239)for above issue but they closed stating that issue got solved.

I am being cheated by them but i will complain in consumer forum against them.

I have paid my msedcl [ maharashtra state electricity distribution co. Ltd ] for my consumer no *[protected] thr' phonepe app on 15 feb 2018 my transaction id [ticket no] nx[protected] from my mob no *148808
Till today my msedcl website shows last received payment in month of january 2018 & not feb 2018 this is complete cheating by phonepe they have given phone no for complaints & mail id for complaints which are not working or not reachable phone no [protected], [protected]
Mail id [protected]@phonepe.com, [protected]@phonepe.com

I have done a upi transaction no.[protected], phone pe transaction no. P1803081043002229013115 at 08 mar 2018, 10:43 a. M. Transaction amount 8, 000 inr by phone pe app.

Phone pe customer care executive pooja says that transaction was failed & there is not any debit from your bank a/c. She also said that they already confirmed from bank that there is no any debit from your bank a/c & they can't do nothing & forget your money.

Sbi cystomer care executice shatrupa says they can't help me regard this they can't tell the exact status o[censored]pi transaction no.

Note: please find attached screenshot of phone pe & sbi bank statement

Please help me & refund my money as soon as possible.

Regards

Vandana rao
+91 [protected]
[protected]@gmail.com

I tried to book flight ticket in yatra using phonepe on 7th feb'18. But yatra didn't received the amt of rs 4010 which was deducted from my account. I raised this issue with phonepe after getting confirmation from yatra with ticket id 7632660 on 10th feb. But since then customer care people are repeatedly saying that the issue has been with their techinical team which is working on it and i will get the refund soon. Even they asked for 3 deadlines like 16th/27th feb/5th mar which they failed to meet. I don't know if one month time is too less to resolve this type of issue. I have sent more than 10 emails and talked to them several times but could not get a resolution. Infact many times they have misguided me giving false information in emails that my issue has been resolved. I am quite annoyed by such type of irresponsible activities of phonepe

I recharged my phone number 2 times by error with two different plan and tried to ask for help from phonepe to which phonepe replied by sending the reference number and asking to consult my service provider but my service provider - airtel customer care said that the recharges done through phonepe are third party recharge and these recharges can't be reversed so i doesnt find the way to resolve this problem to protect its customer's money in future.

Varadh.

Maine zest money se 11000/- ke do gift vavcher code emi par bulwaya tha, jo ki ek 10000+1000 =11000 ke vavcher code the,
Mujhe bataya gaya tha, ki use vavcher code ko keval shopping ke liye keval flipkard par hi use kar sakte aap,
Maine use gift card ko flipkard ke gift card wollet me add kar liya, fir flipkard ke gift wollet card se date - 13/02/2018 (Honor 9lite - mobile) order kiya tha, jiska totel amout tha 10999 tha, uska payment maine 10099 gift card se kiya tha, baki ka maine mere hdfc bank ke cradit card se kiya tha (900 repye)
Saller ki taraf se wo order cencelled kar diya gaya, jiska mujhe refund 15/02/2018 ko 09:26pm jaise payment proses se kiya tha, waise hi wapas aa gaya tha, lekin date 16/02/2018 ko mera gift card jiski kimat thi, 9999 or 100 = 10099 wo ko flipkard ki taraf se deactivet kar diya gaya jiska time tha,
Pahla card jiski kimat thi 9999 ko time - 03:04pm or dusra gift card jiski kimat thi, 100 ko time - 03:06pm ko deactivete kar diya gaya baar baar custemer cure call karke uski complen bhi kar par koi responds nahi mila keval humesha aaswasan hi mila hai, lekin pher custmer cure unke suniur adhikari se baat hua tha to unhone bataya ki flipkard wollet jo hai wo phone pe wollet hai, aapko phone pe par mail karna hoga aapko or aapko wahi se mail ya call aayega or aapki problem ko shol kiya jayenga
So phone pe aapse requst hai, ki aao meri problem shol kijiye or mujhe mera paisa refund karwaye

Thanks & regards,

Kamal pawar
[protected]
Dhar mp.454001

While making an recharge number entered automatically changed to previous recharged number . Which was recharged before day .and both the recharges done to same number . The customer care person simply says that they cannt help out here . They just simply says to talk to operator . Keeping the eeror with app why do the operator answer . Operator airtel customer care is not at all reachable n they didnt connect at all .

Sir I'm using phonpe app..in my transaction history in phone pe it display with receiving money 520 rupees in my paytm payment bank account ...but... amounts is didn't credite in my account so plz solve my problem..I'm.. already contacted with phonepe and paytm payment bank customer care support but they both teams are not solve problem so plz solve problem

I referred lot of my friends on Phonepe as per terms and conditions but the company was failed to provide me cashbacks for referrals and they always come with the same wrong resolutions. I am extremely dissatisfied with it and have been mentally tortured since last one month. I request all the people that avoid this application as your money is not safe with it. Never install the Phonepe application otherwise you will regret soon when your bank account details will be theft and you will lose all the money in it. I have lodged a complaint on National Consumer Helpline also and will share my concern everywhere on internet. Again i must say that stop using Phonepe application whoever is operate it currently.

I am phonepe wallet user. Bank wirhdraw to phonepe wallet money but transaction is successfuled but not reflect money in my bank account. Phonepe wallet transaction id is p1712132222177171573694. Phonpe register number [protected] register e-mail id [protected]@gmail.com amount is rs.555. Pnb withdraw bank account no. Is xxxxxxxxxx040694.

Name:- ahsaan aslam
Transaction date:- 13/12/17 to 15/12/2017

My balance get debited from my axis account on 28 feb 2018 with amount of rs 399 and recharge is unsuccessful. The deducted still not get credited to my account and doesn't get any response from your side.
Before this i already made complaint but your customer care doesn't respond. Sooo please provide assistance and give solutions about it. Refund my debited amount as soon as possible. Ticket no.
#8425759

Dear team .
Last mint I was trying to pay my elileticity bill to buy the same amount debited but not credited back to my account. After that again I mail attamp to pay the boss sussuesfull done . Last eariyer tnx amount I have not received back.
Date 14feb amount 980.resisting you to kindly help me on this on proraty.
Regards
Neeraj shukla
Mobile .[protected]
Email. [protected]@gmail.com