PhonePe Complaints & Reviews

Hello,

I have made my november 2017 and december 2017 months bescom bill payment through phonepe application using icici credit card, the payments are not reflecting on biller side, my registered mobile number with phone pe is [protected], phone pe customer care team is unable to resolve the issue. I have called more then 10 times still the issue is not resolved, always they will give some silly reasons saying it will be resolved with in 7 days, even they have send mails saying issue has been resolved, when again contact customer care the same issue still not resolved they say and they are playing with my money and time and no callback from there senior managers, this is one of the worst experience i had in my life! Does it takes 3 months to resolve the issue! This is the way you treat your customers!

The phonepe transactions details

1) transaction id nx[protected] rupees - 798 on 27/11/2017

2) transaction id nx[protected] rupees -957 0n 18/12/2017

My bescom account id is [protected]

Regards
Pams
Phone number : [protected]

Dear sir on 25 january i had transferred 2000 rupees through bank of indoa to my punjab national bank account via phone pe. The transaction was showing pending since 4 days but on 3rd february i got message yhat the transaction was successfull. But ghe money is still not credited into my punjab national bank account. The phone pe customer care are telling to wait. But i cant wait too long. I contacted both banks ie punjab national bank and bank of india but they are also unable to help.
Please solve my problem and credit the money back into my account.

I transferred 742 rs from phone pe wallet in my flip kart account to my bank account on Jan 10th, until now the amount haven't got credited in my bank account. Sent email to support team of phone pe, they replied sorry and the message as below

Hi Customer,

Greetings from PhonePe!

Ticket No.: 5682348.

We apologize for the inconvenience caused to you.

We have gone through your transaction history and found that you have done the wallet withdrawal with the transaction ID: P1801101326023556679211 on 10/01/2018 is successful.

We have forwarded your concern to the senior team. We request you to please wait until 02/02/2018

Hope this helps. For any assistance, please feel free to reach out to us.

Regards,
PhonePe

I have attached the snapshot of their email and the confirmation message received from phone pe for your reference.

So I waited until Feb 2nd, but till now no response from your team . I want my money back, why it is taking too much of time to transfer my money?

I want my money back and for their delay I got irritated and they want to pay penalty for this mistake .

I had returned one product to jobong on 17/12/17. I received the refund of rs 1188on 24/12/17
To phonepe wallet. Every day i checked my balance. The balance show everyday rs 1188. Yesterday 2/02/18. I was trying to buy one product from jobong. While checkout i tried to pay for product
The balance suddenly vanished. Phonepe is really fraudulent. Please done belive. They trying to cheat people. Please don invest

Benifisari having urgent money tranction showes pending how salve this problem plz as soon as why can't faild tranction iam very disappointed iam vvv disappointed how can i use this app dear app user think before use this app but customer tell me satisfaction answer this app custmar toll free nomber not have telugu transection so i cannot use this app must toll free nomber telugu must have

I have topuped my wallet with 5500 money. I'm trying to withdrawal the money but it's continuously showing transaction failed. I approached the phonepe costumer but my problem isn't resolved yet. They informed me that the transaction can be withdrawn by 12 am of the next day but im unable to transfer my money. Im trying to transfer money to my account from past day. I need my money back. My phonepe number is [protected].

I HAVE BOOKED A TICKET FROM KANPUR TO ALLAHABAD THROUGH PHONEPE IN REDBUS.
I AM WAITING FOR BUS AT BOARDING POINT FOR ONE AND HALF HOUR FROM 1:30AM TO 3AM AT NOWBASTA CHAURAHA . BUT THE BUS IS NOWHERE I TRIED THE PHONE NUMBER GIVEN ON TICKET BUT NO ONE PICKED IT. . MY IMPORTANT JOB INTERVIEW MISSED DUE TO THIS RIDICULOUS SERVICE. THE CUSTOMER CARE AT PHONEPE INFORM US THAT THEY ARE RESPONSIBLE FOR PAYMENTS RELATED ISSUES .THE DETAILS OF TICKET ARE
Ticket ID
23NG6GX5

KanpurAllahabadSun, 28 Jan, 2018PNR: 23NG6GX5

Amar Travels

Tata A/C Seater/Sleeper Air Suspension (2+1)

M-TicketACCEPTED01:45 AMReporting Time

Boarding: Kanpur

Nubasta chowraha, ,

It is being one month that i am chasing for my money 9400rs, i have called to phonepe customer care almost every second day no resolution. Then i raised complain in phonepe app again no resolution. Then i emailed to payment fraud team, after that i have received a call from paymentfraud team that they will refund my money on 29th, now tell me what should i do, if this is not fraud then why i am not getting my money back. I am sick and tired of knocking door of phonepe every second day. So i have decided to launch fir so that they can check thru cyber crime. This is too too much i am fed up now.in this forum also i have raised my concerns once but no reply.

On 17th august 2017 recharging of jio, three times rs.399 (399*3=1197) debited but recharge not done successfully by phone pe app. Ticket id :2366226 generated by phone pe for solution of problem. No solution given by them. Bank from which amount deducted also advised to contact phone pe. Now i request you to give proper judgement in this matter.

Tushar manharlal shah. Mobile no:[protected] (App. Is on this mob. No)

Its been more than 150 days, refund from flipkart has not been credited to my phone pe account. On 30/8/17 an amount of rs2940 has been refund from flipcart. But that amount did not credited in my phonepe wallet. Even after making so many complaint and various mail they are just covering their timeline by dropping mail stating that issue has been resolved and amount has been credited. Transaction id is od[protected]. I am attaching one screen shot of rs2940.

Other person withdraw my money from my phonepe wallet and no otp and no other permission asked to me by phonepe .
Phonepe is very very low security Walllet and anyone can withdraw your money without informing you or permission of you. I have information about who ripped me and who withdraw my money without my permission i have mail id and phone number of that person.
Mail id :- [protected]@gmail.com
Phone number:- [protected]

I recharged with phone pay on 23 jan. At 7.12pm .. my account deducted 398₹ (50₹ discount) and here is nothing information . I called phone pay cc they told me my problem resolved before 1 feb. republic day offer is valid till 26 january. And if they resolve my problem on 1 feb then were is my JIO REPUBLIC offer gone? I also contact jio cc they said me that here is no information about ur recharge Plzz contact PhonePe cc they is responsible 4 this ..I called several time they told same wait 4 feb.. Plzz reply me before 26 january ...
Vishal sharma

I pay my 2 electricity bills on 17th Jan 2018 of radhajani power and I got only 1 cashback and 2 cashback not received till date. It will at least 3 days . when I earlier go through your application the cashback will instantly in our account. I full fill all the terms and conditions .Kindly look into the matter at the earliest.

Thanking

Shailender

Respected sir/madam
I am sudhanshu s/o gangotri prasad rai from bihar kaimur district
Fraud person mobile no +91-[protected] which are call of my father and ask him all those confidence lay details like atm card no and cvv and as well as otp also for link adhar card to bank account after transfer 9990 amount in phonepe wallet.
Which are recive message
Phone pe private limited
Pos - fxmart68592
Txn#[protected]
Date - 15/01/2018
Time - 02:57:09pm
Amount - 9990.00

I don’t know where to start from, but yes phonepe is a big fraud company and i am one of the victim. Issue is, on 6th jan 2018 i was trying to make the payment of my credit card and the first transaction got failed of 4700rs so i made another transaction of the same amount again it was failed, that very moment i received a message from phonepe that i will get my money within 7 to 9 business days, and today is 13 days i didn’t receive my money. Almost everyday i am calling to customer care people, one of the agent told me that i should be receiving the money on 18jan2018, but no response. Then today i called to customer care, by the name of nilesh (Agent) told me i can’t initiate payment of credit card with my debit card, thats really sounds stupid for me like then how i will make the payment for my credit card and then why you have launched this site of phonepe. Then i told him that transfer the call to your supervisor he kept my phone on hold for 20 mins then i disconnected the phone. I am not getting any resolution for this and every single day i am following up with them. Where is my money gone and when i will get back my money, 9400rs has been deducted from my debit card. Please help me to get my money.

Dear Sir/Mam

I had done a transactions on 9th Jan 2018 in Phonepe App for paying my SBI Credit Card Bill for amount Rs 67143, money get deducted from my Account but transactions failed and till yet I have get return back that amount.
I had transfer this amount in Phonepe via Tej App.

I cant able to Link my Bank account with Phonepe app as showing error while doing Linking due to Mobile no issues.

I contacted your customer care they asked me to wait for 7 working days and you will get refund but till yet no respond.

I had attached all transactions details for reference.

Kindly do needful and refund my amount, it is very big amount.

Name:- Dhiraj

Registered Number:- [protected]

Regards
Dhiraj

Am unable to transfer my flipkart account wallet [protected] because I lost my number flipcart registerd number .so I called to flipkart customer care they provide necessary information and for wallet amount transfer they told to contact phone pe. So please i want to transfer my flipkart account[protected] wallet amount to my new phone pe account [protected] .i send many email to phone peregarding about this problem but they don't respond to that email. So please help to solve this problem as soon as possible
Thank you

Hi,

I have made a payment through phonepe on date of 8jan18 for the booking of makemytrip and the offer was i should get rs-250 cash back within 24hours.

I wait 24hours but didn't receive and cash back after that i send mail then and they confirm that you are eligible for the cash back and you should get the cash back by 16jan18 but i didn't get any thing on that time period then i contacted them, now they are telling you are not eligible for the cash back.

I think they are making fool to customers. Please help me to get my cash back.

Transaction id-hdfbbdea72918a74fffa4d[protected]eeb2
Registered phonepe mobile no-[protected]
Registered mail [protected]@gmail.com

Please let me know if you need any additional information.

Hello!
The subject company is operating after getting licensed from the reserve bank of india for issuance and operation of a semi closed prepaid payment system.
The company offers for cash back of rs 100 on recharge of rs399 on reliance jio. Based on the offer i recharged reliance jio for rs 399 on 2-january 2018.in spite of repeated reminder no cash back is given to me and my complain is not attended seriously. Even when i called over their customer care no [protected], the message is coming all our executives are busy.
It is a case of fraud as the subject company is misleading public without having intention to pay cash back.
I am enclosing herewith screenshot of their offer for your perusal.
I hope you can review issue of licence to such non professional organisation so as to avoid fraud.
Regards
T b k patra, pune mob [protected]

Dear phonepe i just did payment of 5000/- from union bank of india unfortunately it goes to wrong bank account, i m always used to do my transactions and payments and recharges through phonepe only so hopefully i expect your help, even i contact my union bank about this issue they told me you did transaction from phonepe so please first go through them. Thats why i request you to help please kindly help me out from this.. Please contact me on [protected]