PhonePe Complaints & Reviews

Hi Team,

I have cancelled my tickets on 17th dec 2017 in abhi bus online. Still i did not receive below refund amount.
I had written email to [protected]@abhibus.com but still my issue is not yet solved.

transaction ID's: P1712170930346311613654 of RS 885/- and also P1712170930243708873365 of Rs 795/-

I have book through abhi bus online website as gust login with payment of HDFC Netbanking.

This is very frustrating to write a mail many times. Please provide proper response and service for customers.

Regards,
venkat
[protected]

I had returned an order in myntra. I received mail from myntra that the amount has been refunded to my registered phonepe account. But i haven’t received it in my phonepe account. I complained the issue to phonepe and they responded that i will receive response within two days. I didn’t get anyway. I tried calling multiple times to customer care. But they are not connecting it. The issue is been pending since long time. Please kindly note the issue

Myntra refunded my money to my phone pe wallet but my phone pe wallet is still empty.

Total amount to be refunded:1385.36

I'm trying to contact the service centres of myntra and especially phone pe but no response is there.

This case is of the date: 11/01/2018

Please take action against these companies as soon as possible and please help me to get my money.

Hi Team,

It is such a disgrace that you guys holds the money and users struggle to utilize money.

I was booking a ticket on make my trip, on the payment page- There was a option to get 250 rs cashback. I thought o[censored]tilizing it. So, I entered my card details and OTP under PhonePe tab. For no reason, instead of successful message of payment, I see the message that I should not be seeing this page and I did not receive my Flight tickets.

It has been 5 days from 07-Jan-18 and I have not received my money back to my account.

The best part is, today I received a message that money is refunded to my wallet of PhonePe by makemytrip.

First thing, I dont have any account in PhonePe. As I explained above, I have entered my card details with OTP. So, expecting money back to the same account.

Just to be double sure, checked makemytrip wallet, no return.

Desirable resolution of complaint: PLEASE RETURN THE MONEY TO MY BANK ACCOUNT ONLY. I HAVE NOOOO INTEREST IN YOUR WALLET AT ALL.

Date of incident: 07-jan-18
contact number:[protected]

Dear sir/ma'm i recently ordered things from flipkart on 22/12/17 using phonepe app transaction id: p1712220304564713944344 ₹2861 the amount was debited from my account but transaction failed i don't even know the reason they said they'll refund within 5 days but it didn't happened then said wait for 10 days and it's been 24 days still they didn't refunded and now they don't even answer any questions raised they just ignore can you please help me with this i want my money back what i've to do please suggest me

I have recharged my jio no. On 6 the Jan, 2017 at 11.19 pm for that rs.409 has been deducted but benefit for such recharge is not recieved. Customer care replied very badly. Kindly look in to matter and solve my problem. I am not able to use outgoing call and internet service. Jio customer care says we have not recieved any amount from third party where as phone pe claims transaction is successful. If it is successful then why I am not receiving benefit?

I have done a transaction to move my money of amount 5k from phonepe wallet to my lvb bank account, the phonepe claim that the transaction is completed and you should ask ur bank regarding the transaction by using the transaction i'd and utr number, but the lvb claim that there is no such transaction done on that, please verify with phonepe what can i do

I did an transaction for prepaid mobile recharge on 7th january 2018 of rs. 459 but it still in processing my recharge is not done till now and my balance is also deducted from my account. Amount is not refunded yet and recharge also not complete.
They assured me my issue will resolve till 9 january 2018 8:00 pm but it's still pending.
I am very unhappy with their services.

Dear sir,

I am chasing my online transaction rs.1300/- by phonepe wallet on 18.12.17 but the payment was not credited to my airtel number account and my all services of airtel account was terminated due to non payment recd.

After lots of mail and telephonic discussion with phonepe and airtel there is no result out. Kindly help me into this matter.

Proof of payment made and payment deducted details is attached.

Regards,

Nitin kr. Thapa
Mob.[protected]

I ordered 1000 rs worth food from kfc in kakkanad, kochi, kerala. Money was deducted from my phonepe ac which used state bank of india. But unfortunately this money didn't reached kfc's ac. So i had to pay cash to them.
Money is deducted from my sbi ac, i have statement of it.
I compliant phonepe many times. They made me wait for many weeks.
But now they r saying, they didnot recived that 1000 rs. They asked me to go...

I had a recharge for my sundirect dth on 1st january and the transaction was failed. But the amount 289 rupees was deducted frommy bank account. Eventhough i reported them about the issue with the transaction there is no subsequent help from them. And its about 10 days that this amount is being deducted.
Thisis my transcation id:nx[protected]
I request to follow up my complaint..

I used phonepeapp to recharge my dishtv account vc no:[protected] phn nmber:-[protected] for 661 rs at 7.24pm approx time today.. My balance has been deducted but recharge has not yet been done.. Its showing sending payment request.. Moreover it was my last day to recharge my dishtv.. Do phonepe takes the responsibility of all this??? I m not regular user of this app..in my opinion paytm is way better thn this.. Atleast they dont harass their customers like this.. Nd one more thing i tried calling their customer care but they kept saying pls stay in line as all representatives are busy.. I kept the call for 41 minutes yes 41 minutes nd still no response.. Now at 10:11pm their message came your transaction has been failed if balance deducted it will be refunded in 7-9 working days.. I mean what dude seriously?? Return my god damn money right now so i can recharge through another operator.. Will not use this app again in entire my life period.. Fraudulent app

We apologize for the inconvenience caused to you.

Thank you for your time on the phone call. As per our telephonic conversation, we would like to inform you that the recharge transaction of rs 399/- of your jio no [protected] with the transaction id: nx[protected] on 05/01/2018 is in pending status. However we request you to wait till 07/01/2018 for the status to get updated as failed or success. If the transaction is failed you will get the reversal and if the transaction is successful you will get the recharge.

Once the transaction is successful you get the recharge after that within 24 hours the cashback will be credited to your phonepe wallet.

They have told this. But don't refund after the waiting of more then80 hor and tell me to wait for another 72 hour.in this way they are harrassing

I am very dissatisfied with your service and support. This whole process has wasted my very crucial time which can't be compensated in any sense. Further the mental harrassment caused to me from your company side is very painful. There is no proper management of calls where i have to wait for approximately half an hour (Waiting time).
I expected a lot from phonepe as a rival of paytm but your poor service can create a havoc to customers and shift to your competitors.

Description of the case
I recharged my airtel number (removed) on[protected] from phonepe after browsing the plans and in the special recharge section, a plan worth rs 498 which stated that it will provide unlimited calling + 1gb data/day + 100 sms /day for 84 days. (For more clarification i have attached the screenshot of the description shown by the phonepe.) i proceeded and recharged my number for the same plan stated above.
But i was acknowledged with successful recharge of different plan which states that i have been benefited with 1 day international incoming free calls + 500 mb data + 100sms/day. (For more clarification i have attached the screenshot of the successful recharge message with its benefits.)

So ultimately because of phonepe as in the description it provide wrong information about the plan, i recharged a invalid plan. So its very clear that the fault is from phonepe side.
I approached phonepe support, raised my issue for the same. Customer care executive requested me to wait for 2 working days i. E. Till[protected]. I agreed and took my ticket number i. E. 5867089.
After waiting for 2 working days i. E on[protected], i again called phonepe customer support and i was acknowledged with a irrelevant solution that my recharge was successful and the successful recharge cannot be reverted back.
I asked the customer care executive to please go through my issue and then he replied that we are sorry, our technical support misunderstood your issue and gave a irrelevant solution. He further added that i will now have to again raise the query and asked me to wait for another 2 working days i. E till[protected].

At last i request you to kindly look into the matter and provide a favourable solution to my problem.

Hello,

There was an offer for jio digital recharge on 2nd jan.
I recharged my jio no on 4th jan first time through phonepe using upi payment mode. According to offer i was suppose to get 100rs cash back if i was doing it for first time and 30rs cashback if recharged previously.
Mybtransaction no is - nx[protected]
Now it's more than 24hrs, i haven't received any cash back. Even i locked ticket but no revert from phone pe.

Was this offer fake to mislead people to use phonepe. If not i want my cash back.

They are responding very lately to the customers. Complaint resloving also very late. Finally its worst company don't use it.
Transaction failed issue. When i transfer the money from one bank to other account. Its giving transaction failed issue for the large amounts. And one more thing even the customer care is not responding properly to the customers

Hello,

There was an offer for jio digital recharge on 2nd jan.
I recharged my jio no on 4th jan first time through phonepe using upi payment mode. According to offer i was suppose to get 100rs cash back if i was doing it for first time and 30rs cashback if recharged previously.
Mybtransaction no is - nx[protected]
Now it's more than 24hrs, i haven't received any cash back. Even i locked ticket but no revert from phone pe.

Was this offer fake to mislead people to use phonepe. If not i want my cash back.

My contact - [protected]@gmail.com

Dear sir/madam last one day back[protected] i recharged jio number with 499/- rupees on my jio app payment done through phonepe upi and upi number is [protected]@ybl but recharge was not done and money detect from my obc bank and the transaction number is ici27e2eed9a3104b6b9d210377af38fa99 so please kindly return my money to my bank as soon as possible thnanking you.

I had add rs-2211 in my phonepe wallet on 12 oct 2017 and after that i cant use the money, they had blocked my account and when i talk with their helpline no they told that this balance is refund within 11 days but after 3 month the balance was not refunded please do needfull as soon as possible. If anything need please call me on [protected], my phone pe wallet no is-[protected].

I loaded 5000+4995 to phone pe for transfer to other account first they showing when enter otp sry transaction incomplete then i reloaded 5000, then it's successful then again i loaded 4995 also it's completed after that i got a message from sbi you account debited 5000.5000.4995 after that complaint to helpline they told me that wait for 9th jan
10days then i called customer care they not accepting calls so plz don't use phonepe it will help your life end poverty
Adhil [protected] [protected]@gmail.com