Submit a Complaint
Claimed

PhonePe Complaints & Reviews

www.phonepe.com
1
Updated: Aug 30, 2025
Complaints 3488
Resolved
260
Unresolved
3228
Bad 😕 It seems that PhonePe has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to PhonePe

Having problems with PhonePe?

File a complaint and get it resolved by PhonePe customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
PhonePe

PhonePe reviews & complaints page 17

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
prenix1722
Apr 26, 2022
Resolved
Report
Copy
Resolved

My transaction of Rs.10, 000/- made by my phonepe app and has not received by merchant. This transaction is made on 08 of April 11.25 AM. I have complaint several times on phonepe customer support and generates tickets on phonepe application but; my problem is not resolved yet. Kindly, help me out of this matter.
Thanking you

Date: 23/04/22. Yours Truly,
M.J Prakash
Mob: [protected]
Mob: [protected]
+1 photos
Apr 28, 2022
Complaint marked as Resolved 
PhonePe customer support has been notified about the posted complaint.
View replies
My phone pe Rent payment is pending please help me sir my payment is hospital uses so urgently please help me sir my payment complete please

PhonePe Rs.10k made on 8/4/2022 transition and receiver end not yet credited - Comment #3993106 - Image #0
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Ravi Kiran chowdary polavarapu
    from Vijayawada, Andhra Pradesh
    Apr 26, 2022
    Report
    Copy

    Address: Phonepe banglore

    Transfer failed and not credited back 16800 rs so pls kindly respond..
    +1 photos
    PhonePe customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Social Media King
      Apr 25, 2022
      Resolved
      Report
      Copy
      Resolved

      My phonepe account debited my money but not credited to my receivers bank since 2 days it's pending... No update .. Transaction id - T2204240055516342087536 - Rs. 8000/-
      And
      Transaction id - T2204240050010681659958 -Rs-8000/-
      Jul 5, 2022
      Complaint marked as Resolved 
      Phonepe resolved this
      PhonePe customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Y
        yogesh0929
        from chennai, Tamil Nadu
        Apr 25, 2022
        Report
        Copy

        I made a payment of rupees of 5875 to an unknown account..so i went to complaint regarding this to my bank and they told us all upi apps does not comes under any rbi regulation..so they are not suppose to do anything..kindly help me to retrieve and refund my money from that account
        PhonePe customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          Sourabh Rajpoot Shabbir
          from Faridabad, Haryana
          Apr 25, 2022
          Report
          Copy

          Some one called me yesterday and said i m calling from the phonepe.after that he continuously abused again and again.please resolve this complaint as quick as you can otherwise i have to take other steps.
          Caller no. [protected]
          PhonePe customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Raksh2001
            from Bengaluru, Karnataka
            Apr 23, 2022
            Report
            Copy

            ₹321 was debited from my account without my consent from my savings account on 12th April, 2022. Do refund it at the earliest.

            Account no.: XXXXXXX1292
            PhonePe customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              rahulsia321
              from Bhubaneswar, Odisha
              Apr 23, 2022
              Resolved
              Report
              Copy
              Resolved

              I am jagantah, am a business merchant pf phonepe. i have a qr code in my shop, a incident occured with me today, when a customer made a payment of 370 rupees to my qr, the money has been sent from him but not recieved in my account or merchant wallet (phonepe for business).when i tried to contact custoner care they said to me that no transaction occyred during that period of time.so they didnot help me so that i am writing this issue against the phonpe company.please help me .please

              JAGANNATH SAMAL
              MOBILE-[protected]
              [protected]@gmail.com
              +1 photos
              Apr 24, 2022
              Complaint marked as Resolved 
              They send me the full money back That was stuck in their server and they not responded yesterday . but yesterday i complained to consumer complaints and they solved this.
              PhonePe customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vandana jaiswar
                from Mumbai, Maharashtra
                Apr 23, 2022
                Resolved
                Report
                Copy
                Resolved

                Address: Best

                Already paid but I have paid. Again by Mistake please do refund from phone pe
                +3 photos
                Apr 23, 2022
                Complaint marked as Resolved 
                Ticket id: 184050754 Transaction ID:NX22042316091795165303821 And transaction UP I'd:209322774155
                PhonePe customer support has been notified about the posted complaint.
                Apr 23, 2022
                Updated by Vandana jaiswar                 Ticket id:[protected]
                Apr 23, 2022
                Updated by Vandana jaiswar                 I didn't got refund money
                Apr 23, 2022
                Updated by Vandana jaiswar                 I didn't got any refund money
                Apr 23, 2022
                Updated by Vandana jaiswar                 I didn't got any refund
                Apr 25, 2022
                Updated by Vandana jaiswar                 I want refund money
                Apr 26, 2022
                Updated by Vandana jaiswar                 I didn't got refund
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  Jaya_ycda
                  from Boudh, Odisha
                  Apr 23, 2022
                  Report
                  Copy

                  On 18th April 2022, I recharged my Jio number through PhonePe for Rs 183. The amount was deducted, but the services has not yet started. Its been 6 days. The transaction ID is NX22041708161684208221181 and Jio Reference ID is [protected].

                  Kindly refund the amount or provide the concerned services
                  +1 photos
                  PhonePe customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    prenix1722
                    Apr 23, 2022
                    Resolved
                    Report
                    Copy
                    Resolved

                    My transaction of Rs.10, 000/- made by my phonepe app has not received by merchant. This transaction is made on 08 of April 11.25 AM. I have complaint several times on phonepe customer support and generates tickets on phonepe application but; my problem is not resolved yet. Kindly, help me out of this matter.
                    Thanking you

                    Date: 23/04/22. Yours Truly,
                    M.J Prakash
                    Mob: [protected]
                    Mob: [protected]
                    +1 photos
                    Apr 28, 2022
                    Complaint marked as Resolved 
                    PhonePe customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      Geetika Rathi
                      from Mumbai, Maharashtra
                      Apr 21, 2022
                      Report
                      Copy

                      Respected sir,
                      On 13 Jan 2022 my amount of 1198 rupee deducted 2 times by phonepay app, but due to payment failure only one amount is used. till now I have been nor received my refund of 1198 rupee of payment failure, please help me and refund my amount by phone pay app. Thanks
                      Geetika rathi
                      Contact number [protected]
                      Details attached with this letter.
                      +5 photos
                      PhonePe customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        G
                        Geetika Rathi
                        from Mumbai, Maharashtra
                        Apr 21, 2022
                        Report
                        Copy

                        Respected sir,
                        On 13 Jan 2022 my amount of 1198 rupee deducted 2 times by phonepay, due to payment failure use only one amount, till now I have been nor received my refund of 1198 rupee, I have been written to phone pay many times but not get refund of my failure payment till now. Attached document with this complaint.
                        Geetika rathi
                        Contact details [protected]
                        +5 photos
                        PhonePe customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          Vaibhav Singh Patel
                          from Raisen, Madhya Pradesh
                          Apr 21, 2022
                          Report
                          Copy

                          My transaction of Rs.7400/- made by my phonepe wallet has not received by merchant. This transaction is made on 11 of March 2:51 P.M. I have complaint several times on phonepe customer support and generates tickets on phonepe application but; my problem is not resolved yet. Kindly, help me out of this matter.
                          Thankingyou
                          Date: 21/04/22. Your's Truly,
                          Vaibhav Patel
                          Mob: [protected]
                          +1 photos
                          PhonePe customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Naveen Parida
                            Apr 19, 2022
                            Report
                            Copy

                            I recharged my fastag via PhonePe for sbi fastag recharge of amount of 200/- and 200/- but none of the transactions got credited to the Fastag account whereas Phonepe has given the both UTR nos. for the same transaction with the message of transaction Successful.
                            I want the refund of the debited amount which has got not credited to fastag account.
                            PhonePe customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Shsingh22
                              from JAMSHEDPUR, Jharkhand
                              Apr 18, 2022
                              Report
                              Copy

                              Address: 831004

                              By mistake I deactivate my phone Pe account and I don't aware the phone Pe deactivation policy . I want to reactivate my account
                              PhonePe customer support has been notified about the posted complaint.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                Jayashree Kar
                                Apr 17, 2022
                                Report
                                Copy

                                I have been following phone pe since 2 days so many times for my pending transaction and till my problem not resolved. However my amount of 4000 rupees was debited from my account on 15 April 2022 at 9.30 a.m but not credited to recipients account.
                                Transaction id- T2204150929571823997775
                                UTR no[protected]
                                Request you to resolve my query as soon as possible
                                PhonePe customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  H
                                  Hijas5656
                                  from Perumbavoor, Kerala
                                  Apr 15, 2022
                                  Report
                                  Copy

                                  Iam using phonepe for long while on. One day unfortunately by mistake i have deactivate my account. Now when i think to re register my account they were showing that something went wrong. I wish to use phonepe so if you can do anything for me please let me know. Please contact me back as soon as possible. Thank you
                                  +1 photos
                                  PhonePe customer support has been notified about the posted complaint.
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    G
                                    ghana kris
                                    Apr 13, 2022
                                    Report
                                    Copy

                                    Message on phone pe shows funds transfer is pending and the amount has been taken from my account. Its not gone to the receivers account. Its urgent plz look at and resolve immediately.
                                    +1 photos
                                    PhonePe customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      adithya bhagavan
                                      Apr 13, 2022
                                      Report
                                      Copy

                                      Opted for phonepe for payment today (13/4/22). As there was no phonepe option available with driver. I have paid in cash. But my payment didn't get updated and the app still shows outstanding amount to be paid.
                                      CRN [protected], Amount paid for the ride 164/-
                                      Driver's Name: Kethavath

                                      It was the same for yesterday's ride!
                                      +2 photos
                                      PhonePe customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        L
                                        lavanya_n
                                        from Bengaluru, Karnataka
                                        Apr 12, 2022
                                        Report
                                        Copy

                                        I had an account, i requested to delete the account due to some reason, and now I'm trying to register with the same mobile number, and I'm not able to register. please help me in fixing this issue.
                                        thanks
                                        PhonePe customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Loylty Rewardz Mngt / Max Get More
                                          1
                                          (22)
                                          Central Bank Of India
                                          1
                                          (1913)
                                          Sigma Couriers
                                          2.1
                                          (31)