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Updated: Aug 30, 2025
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PhonePe reviews & complaints page 17

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R
Rushidawre
May 2, 2022
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I have booked a train ticket on April-15 on confirmticket app by using phonepay .It was cancelled by me on April - 17.confirmticket initiated refund and it was expected to come on April - 26. After 26 not received any amount, I contacted confirmticket customer care. They gave me the reference id ARN[[protected] and they said contact your bank customer care. Sbi customer care said approach your home branch. I visited home branch also but no one response me. Refund amount still not credited. This is urgent please help me as soon as possible
PhonePe customer support has been notified about the posted complaint.
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    R
    Rajeev Gandhi Institute of Technology & Management
    May 2, 2022
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    I want to Reactivate my PhonePe AC. I don't know about Phonepe. Deactivation Policy. So. I request to Phonepe. Please Reactivate My PhonePe AC. I want and Need Phonepe AC .
    PhonePe customer support has been notified about the posted complaint.
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      N
      Narendra949425
      from Nellore, Andhra Pradesh
      Apr 30, 2022
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      Address: KAVALI

      I Booked the IRCTC Ticket USING PHONEPAY later i rejected, But amount not yet credited.But in IRCTC app it shows amount has been sent to your wallet/bank. But not yet credited
      PhonePe customer support has been notified about the posted complaint.
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        K
        Ksd10000
        Apr 30, 2022
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        IRCTC days it has initiated refund for two tkts but I've still not recieved it in my account
        PhonePe customer support has been notified about the posted complaint.
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          J
          [email protected]
          Apr 27, 2022
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          I'm a regular customer of phonepe and not violated any rules and regulations . There is around 4k amount in phonepe wallet .as soon as it is blocked j have submitted the documents which are requested by customer care people . It's been 20 days after submitting the documents. Account has not been unblocked . I request them to transfer back my wallet amount to the respective card from which I transferred . Thank you so much
          PhonePe customer support has been notified about the posted complaint.
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            P
            prenix1722
            Apr 26, 2022
            Resolved
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            Resolved

            My transaction of Rs.10, 000/- made by my phonepe app and has not received by merchant. This transaction is made on 08 of April 11.25 AM. I have complaint several times on phonepe customer support and generates tickets on phonepe application but; my problem is not resolved yet. Kindly, help me out of this matter.
            Thanking you

            Date: 23/04/22. Yours Truly,
            M.J Prakash
            Mob: [protected]
            Mob: [protected]
            Apr 28, 2022
            Complaint marked as Resolved 
            PhonePe customer support has been notified about the posted complaint.
            View replies
            My phone pe Rent payment is pending please help me sir my payment is hospital uses so urgently please help me sir my payment complete please
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              R
              Ravi Kiran chowdary polavarapu
              from Vijayawada, Andhra Pradesh
              Apr 26, 2022
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              Address: Phonepe banglore

              Transfer failed and not credited back 16800 rs so pls kindly respond..
              PhonePe customer support has been notified about the posted complaint.
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                S
                Social Media King
                Apr 25, 2022
                Resolved
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                Resolved

                My phonepe account debited my money but not credited to my receivers bank since 2 days it's pending... No update .. Transaction id - T2204240055516342087536 - Rs. 8000/-
                And
                Transaction id - T2204240050010681659958 -Rs-8000/-
                Jul 5, 2022
                Complaint marked as Resolved 
                Phonepe resolved this
                PhonePe customer support has been notified about the posted complaint.
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                  Y
                  yogesh0929
                  from chennai, Tamil Nadu
                  Apr 25, 2022
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                  I made a payment of rupees of 5875 to an unknown account..so i went to complaint regarding this to my bank and they told us all upi apps does not comes under any rbi regulation..so they are not suppose to do anything..kindly help me to retrieve and refund my money from that account
                  PhonePe customer support has been notified about the posted complaint.
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                    Sourabh Rajpoot Shabbir
                    from Faridabad, Haryana
                    Apr 25, 2022
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                    Some one called me yesterday and said i m calling from the phonepe.after that he continuously abused again and again.please resolve this complaint as quick as you can otherwise i have to take other steps.
                    Caller no. [protected]
                    PhonePe customer support has been notified about the posted complaint.
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                      R
                      Raksh2001
                      from Bengaluru, Karnataka
                      Apr 23, 2022
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                      ₹321 was debited from my account without my consent from my savings account on 12th April, 2022. Do refund it at the earliest.

                      Account no.: XXXXXXX1292
                      PhonePe customer support has been notified about the posted complaint.
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                        R
                        rahulsia321
                        from Bhubaneswar, Odisha
                        Apr 23, 2022
                        Resolved
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                        Resolved

                        I am jagantah, am a business merchant pf phonepe. i have a qr code in my shop, a incident occured with me today, when a customer made a payment of 370 rupees to my qr, the money has been sent from him but not recieved in my account or merchant wallet (phonepe for business).when i tried to contact custoner care they said to me that no transaction occyred during that period of time.so they didnot help me so that i am writing this issue against the phonpe company.please help me .please

                        JAGANNATH SAMAL
                        MOBILE-[protected]
                        [protected]@gmail.com
                        Apr 24, 2022
                        Complaint marked as Resolved 
                        They send me the full money back That was stuck in their server and they not responded yesterday . but yesterday i complained to consumer complaints and they solved this.
                        PhonePe customer support has been notified about the posted complaint.
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                          V
                          Vandana jaiswar
                          from Mumbai, Maharashtra
                          Apr 23, 2022
                          Resolved
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                          Resolved

                          Address: Best

                          Already paid but I have paid. Again by Mistake please do refund from phone pe
                          Apr 23, 2022
                          Complaint marked as Resolved 
                          Ticket id: 184050754 Transaction ID:NX22042316091795165303821 And transaction UP I'd:209322774155
                          PhonePe customer support has been notified about the posted complaint.
                          Apr 23, 2022
                          Updated by Vandana jaiswar                           Ticket id:[protected]
                          Apr 23, 2022
                          Updated by Vandana jaiswar                           I didn't got refund money
                          Apr 23, 2022
                          Updated by Vandana jaiswar                           I didn't got any refund money
                          Apr 23, 2022
                          Updated by Vandana jaiswar                           I didn't got any refund
                          Apr 25, 2022
                          Updated by Vandana jaiswar                           I want refund money
                          Apr 26, 2022
                          Updated by Vandana jaiswar                           I didn't got refund
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                            J
                            Jaya_ycda
                            from Boudh, Odisha
                            Apr 23, 2022
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                            On 18th April 2022, I recharged my Jio number through PhonePe for Rs 183. The amount was deducted, but the services has not yet started. Its been 6 days. The transaction ID is NX22041708161684208221181 and Jio Reference ID is [protected].

                            Kindly refund the amount or provide the concerned services
                            PhonePe customer support has been notified about the posted complaint.
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                              P
                              prenix1722
                              Apr 23, 2022
                              Resolved
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                              Resolved

                              My transaction of Rs.10, 000/- made by my phonepe app has not received by merchant. This transaction is made on 08 of April 11.25 AM. I have complaint several times on phonepe customer support and generates tickets on phonepe application but; my problem is not resolved yet. Kindly, help me out of this matter.
                              Thanking you

                              Date: 23/04/22. Yours Truly,
                              M.J Prakash
                              Mob: [protected]
                              Mob: [protected]
                              Apr 28, 2022
                              Complaint marked as Resolved 
                              PhonePe customer support has been notified about the posted complaint.
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                                G
                                Geetika Rathi
                                from Mumbai, Maharashtra
                                Apr 21, 2022
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                                Respected sir,
                                On 13 Jan 2022 my amount of 1198 rupee deducted 2 times by phonepay app, but due to payment failure only one amount is used. till now I have been nor received my refund of 1198 rupee of payment failure, please help me and refund my amount by phone pay app. Thanks
                                Geetika rathi
                                Contact number [protected]
                                Details attached with this letter.
                                PhonePe customer support has been notified about the posted complaint.
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                                  G
                                  Geetika Rathi
                                  from Mumbai, Maharashtra
                                  Apr 21, 2022
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                                  Respected sir,
                                  On 13 Jan 2022 my amount of 1198 rupee deducted 2 times by phonepay, due to payment failure use only one amount, till now I have been nor received my refund of 1198 rupee, I have been written to phone pay many times but not get refund of my failure payment till now. Attached document with this complaint.
                                  Geetika rathi
                                  Contact details [protected]
                                  PhonePe customer support has been notified about the posted complaint.
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                                    V
                                    Vaibhav Singh Patel
                                    from Raisen, Madhya Pradesh
                                    Apr 21, 2022
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                                    My transaction of Rs.7400/- made by my phonepe wallet has not received by merchant. This transaction is made on 11 of March 2:51 P.M. I have complaint several times on phonepe customer support and generates tickets on phonepe application but; my problem is not resolved yet. Kindly, help me out of this matter.
                                    Thankingyou
                                    Date: 21/04/22. Your's Truly,
                                    Vaibhav Patel
                                    Mob: [protected]
                                    PhonePe customer support has been notified about the posted complaint.
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                                      N
                                      Naveen Parida
                                      Apr 19, 2022
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                                      I recharged my fastag via PhonePe for sbi fastag recharge of amount of 200/- and 200/- but none of the transactions got credited to the Fastag account whereas Phonepe has given the both UTR nos. for the same transaction with the message of transaction Successful.
                                      I want the refund of the debited amount which has got not credited to fastag account.
                                      PhonePe customer support has been notified about the posted complaint.
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                                        S
                                        Shsingh22
                                        from JAMSHEDPUR, Jharkhand
                                        Apr 18, 2022
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                                        Address: 831004

                                        By mistake I deactivate my phone Pe account and I don't aware the phone Pe deactivation policy . I want to reactivate my account
                                        PhonePe customer support has been notified about the posted complaint.
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