Pigeon Appliances / Stovekraft Complaints & Reviews

It's been more than 3 months since I have claimed replacement of Pigeon Cooker combo and the product is still not delivered. The customer service is pathetic. Donot answer our question and just cut the call. Also the company gives on the spot replacement for customers who purchased the cooker offline whereas for online customers they are not providing replacement since more than 3 months. If you cannot give replacement then simply refund our money. Nowhere in the world it would take more than 3 months for a cooker replacement to be delivered.

Stove Craft Ticket ID - 2951689

Leakage of lpg

Pegion kettle of 1.5L isn't working. And warranty isn't completed I want to claim the warranty for that..

Hi,
I had bought a Induction stove from BHARAT TRADING CO. on month of March 2023 and while I was cooking the induction, the induction started to malfunction and stopped working. I raised complaint, they told the repairing will be done at service center in July 2023 Also the service center has not generated any complaint number that time. Then after getting it repaired it again stopped working after 5 days and then I went to BHARAT ELECTRICALS CO. again and they said that we can't do any thing and not attended properly then after arguing for half hour they send me to the service center. There I have asked for last complaint number they said they do not have any. We asked for replacement but they told me that they will repair this time and can't do replacement. They after that I have made them generate complaint number at that time only. Now this is the third time the induction again stopped working. I do not want this product as this product is creating problem for me. If possible provide me with new induction otherwise we have lost hope on pegion product. Either provide refund or do the replacement.

We wrote on Twitter, Instagram, to customer care, terrible service.
Please find attached of complaint done 2nd time as they have not registered the complaint for the 1st time. I have also not asked for it in trust on pegion company of getting induction repaired but the service is very poor. Kindly see into the issue and provide me with solution

I have bought the stove from pigeon which did not work with gas pipeline, requested a service using there link and they assigned the technician.
The technician is not picking the call for last 4 days and there is no update since then. I am out of food and have to order from out side every day.

There customer service is so pathetic, called them for last 4 days every time they are telling that they are escalating. When I asked them to connect with manager then the last lady mentioned she does not have manager and you have to wait until engineer doesn't response and disconnected my call.

I don't know how do they hire such useless people who does not do there work properly.

Can you help me to get this resolved.

You can reach me at [protected].

It suddenly stopped working, in the mid of its usage.

1. I bought A set of 3 pressure cooker (2L, 3L&5L) on 1 May 21.
2. 5L Pressure cooker is defective as bottom induction part of the cooker is seprating from the body.
3. I need replacement the ibid 5L pressure cooker with serviceable one as soon as possible.
4. I have mailed and watsup to pigeon stovecraft regarding this issue but couldn't get any response from your side.

I Purchased A pressure Coocker from Flipcart it was mention there that it support the induction and have one year warranty but it not working and company did not support me.

I have purchased the Pigeon 9 Watt Inverter 3 hrs Bulb Emergency Light
on 23/10/2022 through flipkart website vide order no : OD[protected] dt 23/10/22. Now suddenly that bulb not working. and contact customer care and as per their direction, i enquired near location service centers as their web link, ESK VEERANAR AGENCIES, Stovekraft CHIDHAMBARAM, CUDDALORE and JAYARAMAM AGENCIES Villupuram
Both them told that Pigeon...

Hi, I had got compliment pigeon (Nebula) chimney through Ds Max properties. Had very bad experience with pigeon product.
The initial product given was not in working condition. After a week I had the replacement of new chimney. Again that worked for couple of months and encountered part problem. It was making more noise & I had reported this to customer care. Mr. Naveen had visited to our house and found defect in blower and said part needs to be replaced. This was done on 31st May 2023 and till today i keep hearing "part pending" from customer care. Surprised if these guys import items from out of country.
I had also reached couple of times to Mr. Naveen over call and text. Neither he responds nor he takes the call. Doesn't have courtesy to call back and update the status. He is one of the unresponsive person

Induction got burnt within few months after purchasing

My kettle stop working within 3-4 month, please resolve the issue

Motor is not working

Plug change and check but any light blink

Placed an under-warranty replacement request for a defective induction cooker at the service centre in Pune in March this year (2023).

I'm still waiting for the replacement cooker to be delivered to the service centre.

Every time I call the customer service helpline I am told to wait a few more days. No definite deadline is every given. Customer Care often even hangs up on the customer. When I called the service centre because customer service advised me to check with them, the person at the service centre also hung up after placing the call on MUTE.

No one is able to help with any information on the replacement meant to be provided under warranty by a so-called ISO 9001:2015 CERTIFIED COMPANY. It feels more like a fraud company, especially after speaking to customer service today.

Hi,
I had bought a Induction stove from Amazon on month of June 2022 and last week while I was cooking the induction, the induction started to malfunction and in few minutes, it burst completely. I raised complaint, provided all details, they told the repairing will be chargeable. Even though it was not our fault still we bore the expense of transport and gave it to Service Center, Jai Rama Service Center, Kukatpally, Hyderabad and...

Gas stove button may not switch off

I have recently purchased a pigeon 3 burner gas stove and it is not functioning very well the flames are coming out dangerously also the knob is not working correctly

Within a one month time induction based non stick pan back side damaged, very bad quality products.
Received from Amazon - 31.03.23
Solid by: RETAILEZ PRIVATE LIMITED
Village -jamalpur
Gurgaon -122503
Hariyana
Invoice -DEL[protected]

The cooker is defective and not working properly