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Pigeon Appliances / Stovekraft reviews & complaints page 38

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Address: Karnataka

Dear Sir,

Please find the below case history. There is a manufacturing defect in Gilma Gas Stove. This gas stove can brust into pieces which can cost life to the users. Even after so many reminders to the concerned authorities of Stove Craft and Gilma they didn't bother to respond. Kindly go through the case history and take appropriate actions aginst Stove Kraft Pvt. Ltd. and Gilma. Manufacturing of Gilma Glass Gas Stove should be stoped in the interest of the users.

Regards:

Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: Monday, January 03, 2011 6:01 PM
To: hiremath; Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; ranganath si r
Subject: RE: Defective Gas Stove

Dear Mr. Keshava Murthy,

Even after 5 days my problem has not been resolved. One person from Gilma has came today and seen broken stove and told that this stove was not sold by his showroom. As i informed in my previous mail that i dont have any additional gas stove, so because of delay in service I purchased new gas stove. Now I am forced to file a complaint in consumer court against manufacturing defect of gilma glass stove. Gilma should immediately stop manufacturing and selling such type of defective gas stoves which can cost to the consumers life.

Please provide mail id of top management of Gilma. I would like to inform them about the poor service and manufacturing defect before fileing the case with consumer court.

Regards

Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: 30/12/2010, 4:51 pm
To: hiremath; Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; ranganath sir
Subject: RE: Defective Gas Stove

Dear Mr. Keshava Murthy,

Please find the case history which I had informed just after incident.

-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: Wednesday, December 29, 2010 9:37 PM
To: [protected]@stovekraft.com
Subject: Defective Gas Stove

Dear Stovekraft Pvt Ltd.

I had purchased a Gilma Gas Stove ( GST3B Cooking Hob) on 03 Jan 2010. Today while cooking, suddenly gas stove has broken down in pieces with blast. Luckily nothing has happened to my wife because she was at 2 meter distance from the stove. Please look into it seriously and rectify the kind of defects which can cost to life. Please do immediate replacement as we don't have any other gas stove in our house. I am expecting fast and timely response.

Regards
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: hiremath [mailto:[protected]@stovekraft.com]
Sent: Thursday, December 30, 2010 4:21 PM
To: Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN; ranganath sir
Subject: Re: Defective Gas Stove

Dear Mr.Keshavmurthy,

Kindly arrange to attend and solve this customer problem at an earliest.

With regards

G.B.Hiremath
Service Head
Stovekraft pvt Ltd,
Harohalli,Bangalore.
Ph:[protected] /111
Mobile: +[protected]
email: [protected]@stovekraft.com

----- Original Message -----
From: "Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN"
<Gaurav.[protected]@bajajallianz.co.in>
To: "hiremath" <[protected]@stovekraft.com>
Cc: "Gopakumar" <[protected]@stovekraft.com>; <pigeon.[protected]@stovekraft.com>
Sent: Thursday, December 30, 2010 1:45 PM
Subject: RE: Defective Gas Stove

Dear Hiremath,

Thanks for your reply. But complaint is for Gilma stove not for Pigeon.

I am looking for the replacement of Gilma glass stove base with metal base.
I have gone through the history of complaint about Gilma glass solve.
Similar kind of complaint has been made by several customers which is even filed with consumer court. Such type of manufacturing defect can cause sever injury to the users, which should be immediately rectified in the intrest o[censored]sers safety. Hope complaint should be solved on priority with right solution.

Regards
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: hiremath
Sent: 30/12/2010, 1:20 pm
To: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Cc: Gopakumar; pigeon.[protected]@stovekraft.com
Subject: Re: Defective Gas Stove

Dear Sir,

Thank you for purchasing the pigeon product, we are very sorry for the inconvineance caused.

We have service centre in Jayanagar,Bangalore, and the contact detail are as follows.

You will receive the call from our sevice centre,we have already imformed our service personnel to call you and find the problem along with residence address.

Thanks & Regards

Name: Mr. Panchakshari
No :[protected]
2665 0197

Thanks & Regards

G.B.Hiremath
Service Head
Stovekraft pvt Ltd,
Harohalli,Bangalore.
Ph:[protected] /111
Mobile: +[protected]
email: [protected]@stovekraft.com

----- Original Message -----
From: "Gopakumar" <[protected]@stovekraft.com>
To: <pigeon.[protected]@stovekraft.com>
Cc: <[protected]@stovekraft.com>
Sent: Thursday, December 30, 2010 12:43 PM
Subject: Fw: Defective Gas Stove

>
> ----- Original Message -----
> From: "Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN"
> <Gaurav.[protected]@bajajallianz.co.in>
> To: <[protected]@stovekraft.com>
> Sent: Wednesday, December 29, 2010 9:59 PM
> Subject: Defective Gas Stove
>
>
>
> Dear Stovekraft Pvt. Ltd,
>
> Please find picture of broken gas stove.
>
> Regards
> Gaurav Kumar
> State Head - Karnataka
> Bajaj Allianz Life Ins. Co. Ltd.
> Contact Number- [protected]
>

+1 photos

Aug 13, 2020

Complaint marked as Resolved

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Uva

from Chennai, Tamil Nadu

Feb 19, 2011

Hi

I had purchased Pigeon stove on 02/12/2010. And having a power problem, we gave our induction stove for repair to a customer service on 07th Feb 2011. But Still they give any Solution for that. Each time i called and ask, they told us there is no parts. We have made many phone calls to Banglore and this customer service at chennai. But the Banglore Phone number there is no response.

Now I have lost the utmost good faith on the Pigeon service center and the product, also I have suffered lot in this regard. I’m highly dissatisfied with the Pigeon induction Stove and service, and I’m not in the position to pursue with your (poor) service. I never seen and heard such a POOR SERVICE in my lifetime.

Please do the Need full.

Date Of Purchased: 02/12/2010.

My Service Slip Number: 5482

Service Address: G.K. Electronics

6/33, West Sivan Koil St, Arcot Road,

Vadapalani, Chennai-600026

Ph 23650542.

My Mobile No. [protected]

deepamala

from Madurai, Tamil Nadu

Nov 29, 2012

i had purchased a gilma chiminey and the produduct name is viva60. i had purchased this chiminey from park wood, madurai. i purchased on 10-sep-2012 and installed on the same date.from the date of installation it has been cerating huge noise during the use. i have been complaining several and repeated complaints but no action is taken so far, not even responded to our complaint. i have also given complaint to the trade enquiry, Mr. Venkatesh. still nobody comes to solve this problem. this is a real distuabence and creats lots of physical strqains and more of mental strains. we are totally diappointed with your service and thought even to the core of aproaching consumer court. hope you understand us and hope you will do the necessary...

achyut.sawant

Nov 7, 2013

Its been one month I launch complaint against Pigeon Rapido Aspira Hybrid Induction Cooktop, which stopped working within month after purchasing, but still no response from stovekraft, My complaint number is 90091.
And I launced it on 9/10/2013 and today is 7/10/2013

Bobby Uday Gupta

from New Delhi, Delhi

Mar 9, 2014

This Complaint is regarding Gilma Stove which we have taken in 18 months ago. We suddenly found a big Blast on Stove, when cooking is in progress on stove, my Parent just came out of kitchen, or else all the glasses of stove might have pierced into the body. The situation is such a dangerous, it seems like a terrorist blast, all pieces of that top glass spreaded all over the kitchen and hall. Fortunately we were just out of big danger if not all the glasses might have pierced in to face, eyes and body. Though we lodged a complaint, the Hyderabad Divisional Manager Mr. Suresh Is speaking in such a irresponsible manner giving a pathetic bludy coments like "If we drive on road, a small stone might break a car glass what can we do". Is this a comment, does he know that how can a mother/ wife can cook confidently with a lot of trust on gas stove, where we have faced a terrible situation. But Gilma company must aware of their glass material which they have used is a dangerous one, which is not a heat resistant. Please don't trust the gas stoves blindly with glasses, companies are deceiving consumers as a heat resistant Gas Stoves with Glasses, where they will not bare the heat and suddenly blasts into pieces. "GILMA (Sovekraft) Please use the heat resistant glasses and don't play with our lives, we are with families"

Manufacturing Defect In Gilma Glass Gas Stove - Comment #1933169 - Image #0

Manufacturing Defect In Gilma Glass Gas Stove - Comment #1933169 - Image #1

Manufacturing Defect In Gilma Glass Gas Stove - Comment #1933169 - Image #2

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I had purchased the Pigeon-2 Burner Gas Stove-Jumbo Model in "STAR BAZAR" at Rs.1300/- and the same product in the market is at 900/-.But the product is also not good.After meeting the STAR BAZAR supervisor he is telling you can file a case on Gas stove company and he gave me the number of that company(STOVEKRAFT PVT LTD, BANGALORE).So if a poor person purchased a product in STAR BAZAR he may loose his money.

Regards,
Vijay Kumar
[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

Manoranjan Singh

from Bengaluru, Karnataka

I had purchased an electric iron of Pegion company 4, 5 months back. It has a warranty period of 1 year. But it showed some problem for which i shown it to the Shopkeepr from which i bought it. He gave it to the Pegion company to repair it. But same problem continued. I again gave it them and they again repaired it. But after 2, 3 days it again gone wrong. And this time shopkeeper told me that he will ask the copmany to replace this. But after 4, 5 days when i again visited the shop to get my iron they gave me one new iron which was looking like a second hand product. It has some scratches on it. And they are not giving me the new warranty card also. I am not sure about the warranty card, if i will get a new warranty card or not, but i have some doubt on that shop keeper. If a compny is replacing his defected product then he should give me a new product as the product is within the waranty period. I tried to the reach the company service center to which i can directly contact and can know wht is exactly happening. But could not find a contact number of the compny. Please help me in this regard

Manoranjan
[protected]

Raja Marudhappan

from Bengaluru, Karnataka

I purchased a Futura Gas Table manufactured by Stovecraft, Bangalore.
Recently one of the burners was broken.
I am unable to get a spare burner in Bangalore.
If anybody knows where I can get it, please help me.
[protected]

Ramesh Krishnan

from Hyderabad, Telangana

I had purchased a pigeon induction cooker and it stopped working. I gave it for service at the place where i bought it. They had informed that the repair will happen in 2 days. after that I had to do daily follow ups with the dealer for almost 23 days...and finally got the same repaired. The shopkeeper told that he is also following it up with the company and they are not responding.but i don't know the truth.

My experience was that the after sales service is pathetic for stovekraft.

Ramesh Krishnan

discussman

Oct 27, 2011

My in-laws purchased a Pigeon 3-burner gas stove at Chennai last week. The manual claims that it has a stainless steel body and stainless steel plates, but when tested with a magnet at home, the magnet sticks to the body as well as the plates. This is NOT stainless steel! Magnet should not stick to the body if it is real stainless steel (we also tested it with the old gas stove from Butterfly and it does not stick to it). Fortunately, they had not used it yet and are taking it for an exchange after talking to the dealer (buying another brand, definitely NOT Pigeon).

khambatta

from Mumbai, Maharashtra

Sep 12, 2012

purchased Pigeon 68+ HP Gas Recommends, tag embossed, Serial # HCS 02135, from HP Gas Dealer "Colaba Gas Service", claiming #3 Years Warranty+ 2 years Guarantee + 2 Years REPLACEMENT, but the product does not stand to it's reputation as claimed n approved by a leading HP GAS Company.
The Stainless steel body is of a thin guage, the the 2 burners are of a poor guality make instead of a regular brass ones, the vessel stands are of a thin guage iron, coated with black paint which peels off after regular use and begins to rust/corrode, leaving flakes of rust particles all around the cooking area.
The base material used for supply of gas is also of an inferior quality, which leads to corrosion after regular use and one can smell the leakage of GAS at times. The burners light up with an explosive sound sometimes, giving a scare of a potential fire hazard.
Repeated reminders to the dealer for a REPLACEMENT for a better Quality Product with a request to bear the difference in price has also NOT solicited any response.
Trust the matter is resolved at the earliest before any unforeseen incident transpires due to faulty/ inferior quality product results in damage to life/property.
Disappointed Customer # [protected] ( Mumbai 400005 ) pls .contact

Pigeon Appliances / Stovekraft Complaints & Reviews

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Pigeon Appliances / Stovekraft reviews & complaints page 38

Manufacturing Defect In Gilma Glass Gas Stove

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