Pigeon Appliances / Stovekraft Complaints & Reviews

I purchased Pigeon Induction for Rs 1700. After using it for 15 days it suddenly stopped working. I sent it for service as it is in warranty for 1 year. After 15 days i got my induction back through vendor and when i opened it and checked, it was working fine but the side panel was broken. My appliance i sent in 1 piece before service and i get it broken in return. I asked them to either change the broken panel or give me the new device. They refused to take responsibility of it and tried to hand me over as it is. Kindly help me in this regard, i am not satisfied with the kind of service they have provided me with.

This Complaint is regarding Gilma Stove which we have taken in 18 months ago. We suddenly found a big Blast on Stove, when cooking is in progress on stove, my Parent just came out of kitchen, or else all the glasses of stove might have pierced into the body. The situation is such a dangerous, it seems like a terrorist blast, all pieces of that top glass spreaded all over the kitchen and hall. Fortunately we were just out of big danger if...

Hello, I had a Pigeon brand(Stove Kraft) Induction Cooktop which went dead within two days o[censored]sing it. Since then I am following up with them.. The call center does not register the complaint and say they can only take enquiries. The local service center says they are closed and provided me the technician number. Called the technician and he says they dont have service center and he will visit onsite.. Since last one month everyday he is giving false promises that he will visit my house and not have till now. I have a sereis of emails with the customer care and they rarely respond with some positive approach.. Lastly I got a number of Mumbai office who again assured that my equipment will be repaired today and again the same old story. The technician never visited. This has become pathetic now and I am fed up with daily emails and calls to them. No response for the emails or also to my calls.

Poor guality steel guage, base material for burners not of Brass, and the supply lines for gas to the burners are of a poor guality with streaks of corrosions on the surface area and the smell of leakage of gas at times when not in use. Burners light up with an explosive sound sometimes posing a threat of a potential gas explosion or a fire hazard. Burner rings of cheap steel , rusted and flakes of rust peeling when stove in use.
Replacement request forwarded to STOVEKRAFT INDIA via mail, Gas dealer from whom the stove was purchased with a replacement warranty in 2 years, has also been notified, as the same product was endorsed for Quality by HP GAS Company, whose approval stamp has been tagged on the product. For record & information.

Khambatta # [protected] ( m )

Hi,

I have bought a Mixer and Grinder of pigeon appliances pvt ltd india, two weeks ago. Within one week the body of product got crack at the bottom.
I asked to the Seller for writing a complaint, but he told me that Pigeon is not good in providing service and Company never serve warranty period as well. And he told me to leave my Mixer and Grinder to his shop and suggest that when ever company person will come , he will ask him for repair this your product. He also give us the mobile number of company person and when I called to him , he also suggest me to leave the product to the sellers shop.
But when we bought the product the seller confirms that the Pigeon company serves the product in warranty period and give door to door service. But still we have facing the problem and no company person visit us for repair that product.

Thanks and Regards
Himanshu Jha
Sr. S/w. Developer

I had ordered for a flask from Pigeon store on 13th September 2011 using Pigeon Appliances Online (www.pigeonestore.com).

The transaction was successful and the payment of Rs.229 was made online. The details provided by the site on email are as follows:

Order No : OS269
Order Date : 13-Sep-2011

Payment Information

Online Payment
Transaction : Success
Transaction ID : 23237450
Transaction Date :[protected]:06:53

The site provided information as the product will be delivered in 5-7 working days, but never received any details on delivery. I replied back to them on 5th of October asking them about the status, but no reply was given.

On 22nd October 2011, I get a mail that the order has been cancelled, without any reason. The amount too hasn't been refunded as yet. When the money has been debited one month back, why hasn't the product been delivered? Secondly, why no reply was given to the mail sent to the customer care, thirdly how can they cancel my order without any reason, On cancellation from their end, why hasn't the refund been provided as yet.

I have absolutely no hopes from the customer care of pigeon appliances. This is worst than a scam. Little drop of water makes a mighty ocean, even if 100 people are cheated this way every month, they can make more money.

Thanks,
Santhoshi

Dear Sir,

Reference below mail, i have not had any response from your end till date. and i'm not to contact you on the telephone numbers provided on the warranty card nor through the contacts on your website.

This is to inform you that i would be referring this matter with the consumer court for further necessary action in addressing our grievenaces.

Thanking you,
Murali M.K.

--- On Thu, 11/11/10, murali padmanabhan <[protected]@yahoo.com> wrote:

From: murali padmanabhan <[protected]@yahoo.com>
Subject: Fw: Dura-90 - Grieveances
To: [protected]@stovekraft.com
Date: Thursday, November 11, 2010, 2:26 PM



--- On Thu, 11/11/10, murali padmanabhan <[protected]@yahoo.com> wrote:

From: murali padmanabhan <[protected]@yahoo.com>
Subject: Dura-90 - Grieveances
To: [protected]@stovecraft.com
Date: Thursday, November 11, 2010, 10:12 AM

Dear Sir,

We purchased a Gilma Chimney(Dura 90cm)+Hob(GST3B) as a combi offer on 19.06.10 from P.H.D.Marketing in Ganganagar, Bangalore.
It was installed the next day by their person and was functional.

We were promised by PHD marketing that any service related problems will be taken care by them and we need to just call them and inform them.

A week later when we tried to remove one of the filters, the plastic clamp assembly on the filter which which locks it onto the chimney, came adrift and the 2 small springs inside got dislodged.. This happened with the 2nd. filter also.

We informed PHD Markeitng immediately over the phone and they washed their hands off by saying the maintemnace will be done by another company and gave us some tel.no to contact. We called that number many times and nobody bothered to attend to the problem for the last 4 months, despite many reminders calls thereafter.

finally on 03.11.2010 one person from Manoj Enterprises, Nagarbhavi circle, Bangalore, attended and saw the problem and said he they cannot solve this problem as it is not covered under warranty, and has charged Rs.50/- for his visit also.
If the entire clamp comes off the filter how could they say that it is not covered under warranty instead of repairing it?

It is shocking to see such state of handling by a company like Gilma's vendors with such irresponsible attitiude. The plastic clamp assembly and springs seem to be of inadequate strength and quality as a moving part and for a long term use.

I would like to request you to kindly look into this problem as i'm fed up of dealing with your vendors who, i feel sorry to say this, would only spoil the name of Gilma.

Have attached the copy of the bills and receipts.

Looking forward to your response.

Thanks,
Regards,
Capt.M.K.Murali
no.172, 6th.Main, II Block,
R.T.Nagar, Bangalore 560032
Tel;[protected]
Mob:[protected]

Dear Sir,

Please find the below case history. There is a manufacturing defect in Gilma Gas Stove. This gas stove can brust into pieces which can cost life to the users. Even after so many reminders to the concerned authorities of Stove Craft and Gilma they didn't bother to respond. Kindly go through the case history and take appropriate actions aginst Stove Kraft Pvt. Ltd. and Gilma. Manufacturing of Gilma Glass Gas Stove should be stoped in the interest of the users.

Regards:

Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]


-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: Monday, January 03, 2011 6:01 PM
To: hiremath; Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; ranganath si r
Subject: RE: Defective Gas Stove



Dear Mr. Keshava Murthy,

Even after 5 days my problem has not been resolved. One person from Gilma has came today and seen broken stove and told that this stove was not sold by his showroom. As i informed in my previous mail that i dont have any additional gas stove, so because of delay in service I purchased new gas stove. Now I am forced to file a complaint in consumer court against manufacturing defect of gilma glass stove. Gilma should immediately stop manufacturing and selling such type of defective gas stoves which can cost to the consumers life.

Please provide mail id of top management of Gilma. I would like to inform them about the poor service and manufacturing defect before fileing the case with consumer court.

Regards

Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]


-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: 30/12/2010, 4:51 pm
To: hiremath; Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; ranganath sir
Subject: RE: Defective Gas Stove


Dear Mr. Keshava Murthy,

Please find the case history which I had informed just after incident.

-----Original Message-----
From: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Sent: Wednesday, December 29, 2010 9:37 PM
To: [protected]@stovekraft.com
Subject: Defective Gas Stove


Dear Stovekraft Pvt Ltd.

I had purchased a Gilma Gas Stove ( GST3B Cooking Hob) on 03 Jan 2010. Today while cooking, suddenly gas stove has broken down in pieces with blast. Luckily nothing has happened to my wife because she was at 2 meter distance from the stove. Please look into it seriously and rectify the kind of defects which can cost to life. Please do immediate replacement as we don't have any other gas stove in our house. I am expecting fast and timely response.

Regards
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: hiremath [mailto:[protected]@stovekraft.com]
Sent: Thursday, December 30, 2010 4:21 PM
To: Keshava Murthy
Cc: Gopakumar; pigeon.[protected]@stovekraft.com; Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN; ranganath sir
Subject: Re: Defective Gas Stove

Dear Mr.Keshavmurthy,

Kindly arrange to attend and solve this customer problem at an earliest.

With regards

G.B.Hiremath
Service Head
Stovekraft pvt Ltd,
Harohalli,Bangalore.
Ph:[protected] /111
Mobile: +[protected]
email: [protected]@stovekraft.com

----- Original Message -----
From: "Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN"
<Gaurav.[protected]@bajajallianz.co.in>
To: "hiremath" <[protected]@stovekraft.com>
Cc: "Gopakumar" <[protected]@stovekraft.com>; <pigeon.[protected]@stovekraft.com>
Sent: Thursday, December 30, 2010 1:45 PM
Subject: RE: Defective Gas Stove



Dear Hiremath,

Thanks for your reply. But complaint is for Gilma stove not for Pigeon.

I am looking for the replacement of Gilma glass stove base with metal base.
I have gone through the history of complaint about Gilma glass solve.
Similar kind of complaint has been made by several customers which is even filed with consumer court. Such type of manufacturing defect can cause sever injury to the users, which should be immediately rectified in the intrest o[censored]sers safety. Hope complaint should be solved on priority with right solution.

Regards
Gaurav Kumar
State Head - Karnataka
Bajaj Allianz Life Ins. Co. Ltd.
Contact Number- [protected]

-----Original Message-----
From: hiremath
Sent: 30/12/2010, 1:20 pm
To: Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN
Cc: Gopakumar; pigeon.[protected]@stovekraft.com
Subject: Re: Defective Gas Stove


Dear Sir,

Thank you for purchasing the pigeon product, we are very sorry for the inconvineance caused.

We have service centre in Jayanagar,Bangalore, and the contact detail are as follows.

You will receive the call from our sevice centre,we have already imformed our service personnel to call you and find the problem along with residence address.

Thanks & Regards

Name: Mr. Panchakshari
No :[protected]
2665 0197

Thanks & Regards

G.B.Hiremath
Service Head
Stovekraft pvt Ltd,
Harohalli,Bangalore.
Ph:[protected] /111
Mobile: +[protected]
email: [protected]@stovekraft.com

----- Original Message -----
From: "Gopakumar" <[protected]@stovekraft.com>
To: <pigeon.[protected]@stovekraft.com>
Cc: <[protected]@stovekraft.com>
Sent: Thursday, December 30, 2010 12:43 PM
Subject: Fw: Defective Gas Stove


>
> ----- Original Message -----
> From: "Gaurav Kumar/Alternate Channel/K03/Life/Allianz-IN"
> <Gaurav.[protected]@bajajallianz.co.in>
> To: <[protected]@stovekraft.com>
> Sent: Wednesday, December 29, 2010 9:59 PM
> Subject: Defective Gas Stove
>
>
>
> Dear Stovekraft Pvt. Ltd,
>
> Please find picture of broken gas stove.
>
> Regards
> Gaurav Kumar
> State Head - Karnataka
> Bajaj Allianz Life Ins. Co. Ltd.
> Contact Number- [protected]
>

I had purchased the Pigeon-2 Burner Gas Stove-Jumbo Model in "STAR BAZAR" at Rs.1300/- and the same product in the market is at 900/-.But the product is also not good.After meeting the STAR BAZAR supervisor he is telling you can file a case on Gas stove company and he gave me the number of that company(STOVEKRAFT PVT LTD, BANGALORE).So if a poor person purchased a product in STAR BAZAR he may loose his money.

Regards,
Vijay Kumar
[protected]