Pigeon Appliances / Stovekraft Complaints & Reviews

Sir/ madam
I request you
I am Narendra Kumar kewat I have purchased pressure cooker from d Mart supermarket on 10/01/24.
I went supermarket for replaced not replaced cooker.
Please sir as soon as possible rectify my cooker.

Pegion Cooktop Radiant Stopper Working Within 1 Month Customer Care Pay Call Not Available Help

Hi,

I am having a major problem with your customer service for the past 3 months,

27th September 2023, I visited your customer care center in JP Nagar and left my "Favorite" Pigeon Cooker 3 Liters for replacement. The waiting time as told by Mr. Satish was 90 days. I waited. Around 19th Nov, my complaint : 3257570 got cancelled. I call back Mr. Satish, he raises one more complaint : 3387860 .

I am told to call Mr. Mahesh after 2 weeks around 29th Nov. 2023. I guess its a company mobile number : [protected] . So conveniently, Mr Mahesh doesn't get back again, he has left your company, now Mr. Samir Gowda has joined, I got the honour of talking to him too, he is busy with training these days. 2 days back he told he needed a day to tell me the status. Now he is still in training busy, I guess.

Thoroughly disappointed, I need my money back, as you guys cant even give me a replacement of my cooker.

Bought mixer and stopped after 3 months, given for repairs under warranty on 23rd nov 23 and yet not repaired (today date is 9th Dec 23) when contacted service centre they say they dnt have parts.

I have submitted the pressure cooker to service centre it's been 1 and half month but it was not given back to me. when I call on the customer care they told me that replacement is done and at service centre they told me that they have not received or asking for receipt.

Hi,

I received a defective piece of pigeon electric chopper from blinkit.
Could you please send me working piece or otherwise refund my money and take back your products.
Its been 12 days since I am calling in customer support but no one is picking up call.

For any updates, Please contact me over
email: [protected]@gmail.com

Order Id: ORD[protected]

Not working in warranty period

I have Raised complaint on 26th Sep 2023. Today is 21st Nov 2023 and it almost like 2 months. we did not received the exchange in the part. Unable to reach the customer care no. Service center person not responding to the calls.
Our complaint no. is 3264221.
There is no link to track the status also.

I have purchased a Gas Stove on 8th June 2023. Till now 5 complaints registered to resolve my gas stove issue. But nothing happened. Still the issue not resolved.

Stove Kraft doesn't take any responsibility to resolve the customer issue.

I have ordered pigeon pressure cooker sets of 3 from amazon with 5 years of warranty, but unfortunately cooker was not working within 2 months from date of purchase, I have try many times to contact customer service but call was not connected also send mail to [protected]@pigeonindia.in but also there no reply and no response from there side. so I will kindly request you to take a action against this company.
My Amazon ordered id is[protected], date of purchase[protected], my mobile no is [protected]
thanking you

Hi
I had given to the local service centre in Chennai for replacement or servicing the pressure cooker lid which is under 1 year warranty on 23 September 23 and in spite of repeated requests, emails they have not replaced or sent the serviced part.
Hence this complaint after nearly 50 days.

Tried contacting the customer service number but none of them are giving the place where I have to drop. Each time I call them they ask me to go to other centre but when I go or call they say they don't do the service.

I sent an email too no response to this.

Very disappointed sustomer...

On February 2023. I had purchased this product as a gift for my Brother in law's house warming ceremony. It stopped working within a few days and I submitted the same to their service center in TC Palya on 4th March 2023. Many tickets have been raised no action is yet taken by the company or its technician. Every week like a beggar I am going and asking for a status update. Every time they will say replacement is coming and next week they...

Please provide me with a solution I have received a faulty product airfryer some how I arranged a technician now he visited and said circuit is faulty and left without any solution I have tried to communicate through the mail as well but no response has been received and I have called helpline number where staff was so rude I need to hangup the call before it gets into heat of the argument

I am writing to report a very concerning incident that occurred recently in our kitchen involving one of our pressure-cooker that we bought from DMart, NIBM, Pune on the 7th of September 2023. The product is very well within the warranty of the appliance and attached you will find the receipts and the warranty card of the same. It's crucial to bring this to your attention, as it poses a significant safety risk to our family members and potentially to many others who use similar pressure cookers.

On 4th October 2023 while my mother, who is 63 years old, was using the Pigeon pressure cooker, an unexpected and highly dangerous situation unfolded. The pressure cooker malfunctioned, and its safety valve failed to operate as it should have. As a result, the pressure cooker exploded, propelling itself forcefully to the ceiling, and came crashing down to the kitchen floor. Fortunately, my mother escaped this incident with only minor injuries, but the potential consequences could have been fatal. We are deeply shaken by this experience and genuinely concerned about the safety o[censored]sing the same pressure cooker or similar models of Pigeon.

I believe it is imperative that we take immediate action and prevent any potential harm in the future
Cease Use of the Affected Pressure Cooker: I profusely recommend that a public notice be issued immediately asking everyone using Pigeon pressure cookers to refrain from using the pressure cooker to prevent any further mishaps & possible fatalities.
Inspection by a Professional: We should arrange for a professional inspection of the pressure cooker to determine the exact cause of the malfunction.
Contact the Manufacturer: Urgently report this incident to the manufacturer of the pressure cooker "Pigeon" so they can investigate and take the necessary corrective actions immediately.
Review of Safety Procedures: DMart should immediately review and reinforce safety procedures related to pressure cooker usage to prevent such incidents from happening in the future as this is being sold by DMart so the onus of security is upon DMart.
Consider Legal Recourse: We are currently exploring our options for pursuing a legal recourse.

I got a reply to get the cooker repair from nearby service center

I wanted to ask stovekraft do they think people life is so worthless in india that they report a life theatening incident and on behalf of itt they are looking for repair of the product. pathetic. shame on you stovecraft and pigeon

On 8h October I reported an incident to Stovekraft - Pigeon Appliances

I am writing to report a very concerning incident that occurred recently in our kitchen involving one of our pressure-cooker that we bought from DMart, NIBM, Pune on the 7th of September 2023. The product is very well within the warranty of the appliance and attached you will find the receipts and the warranty card of the same. It's crucial to bring this to your attention, as it poses a significant safety risk to our family members and potentially to many others who use similar pressure cookers.

On 4th October 2023 while my mother, who is 63 years old, was using the Pigeon pressure cooker, an unexpected and highly dangerous situation unfolded. The pressure cooker malfunctioned, and its safety valve failed to operate as it should have. As a result, the pressure cooker exploded, propelling itself forcefully to the ceiling, and came crashing down to the kitchen floor. Fortunately, my mother escaped this incident with only minor injuries, but the potential consequences could have been fatal. We are deeply shaken by this experience and genuinely concerned about the safety o[censored]sing the same pressure cooker or similar models of Pigeon.

I believe it is imperative that we take immediate action and prevent any potential harm in the future
Cease Use of the Affected Pressure Cooker: I profusely recommend that a public notice be issued immediately asking everyone using Pigeon pressure cookers to refrain from using the pressure cooker to prevent any further mishaps & possible fatalities.
Inspection by a Professional: We should arrange for a professional inspection of the pressure cooker to determine the exact cause of the malfunction.
Contact the Manufacturer: Urgently report this incident to the manufacturer of the pressure cooker "Pigeon" so they can investigate and take the necessary corrective actions immediately.
Review of Safety Procedures: DMart should immediately review and reinforce safety procedures related to pressure cooker usage to prevent such incidents from happening in the future as this is being sold by DMart so the onus of security is upon DMart.

They took it very lightly and I got an email saying back please submit your cooker to a near by service center for repair.

Seriously, I wonder how can they take it so lightly it was a life-threatening incident where my mother could be a victim, and what I am looking for to repair my 20-day-old under warranty cooker.

Stovecraft should come forward to repair whatever damage has been done plus stop this faulty product production where safety valve intact and cooker exploded

I have purchased a stainless steel induction cooker from pigeon. It is a combo for 3 cooker - 2, 3&5 Liter.
The 2 of 3 product are having manufacturing defect. They have induction plate at the bottom. And the induction plate is getting detach from rest of cooker.
2&3 Liter both cooker have problem with the induction plate. They both are required to be replaced.

I purchased a 3 burner Pigeon gas stove from Flipkart on November 13, 2022. However, after few months o[censored]sage, the knobs stopped working as they got jammed and the burners were also not working properly. For this issue, I raised the complaint on Flipkart and on the Stovekraft portal on September 10, 2023. On September 12, 20223, the technician visited my premised and informed that the stove needs parts replacement. I called the technician on September 25, 2023 after waiting for almost 2 weeks to hear back from him and he informed that it will be done today. Since that day, I have been calling him daily and he has giving same response that it will be resolved today. Now as of October 6, 2023, I have called them numerous times but they have stopped picking up my phone. This is a ridiculously poor service and a I feel cheated as a customer. A brand like this is really not living up to the expectations.

I have purchased 5 lt pressure cooker of pigeon brand recently from DMart. The lid of the pressure cooker is defective and vapour pressure is not beibg generated. Please provide me the details of authorized service center at Vashi, Navi Mumbai, Maharashtra Pin - 400703 to get the lid repaired/ replaced.

I had purchased th pigeon induction on 10/09/2022 and from 28/08/2023 it was not working please send someone to repair it.