Pigeon Appliances / Stovekraft Complaints & Reviews

I had registered a complain for pigeon induction for not working with complain no. PGN[protected] … after giving me time slot of 48 hrs ur service man told me that he has no time for attending my registered complain … I again register complain against ur service man …. Till yesterday no body responses me for my complain … today ur service man suddenly call me and ask me to repair my induction… I refuse because I am not in the town today …. Ur service man told me to attend my complain in next visit … but ur service man fraudly msg ur company that he attend my complain and resolve my issue … which is totally false …. He did fraud with me and ur company by doing this wrong practice… pls take strict action against him who ever seee this mail … or other wise I will register an FIR against ur company and that person too for this fraud that he has done … I attached below the msg today I received

🛠️ *Service Ticket Update: Issue Resolved* 🛠️

Hello *ANUP KAPOOR*,

Your complaint number *PGN[protected]* successfully resolved the issue with *MAIN PCB REPLACED*. If you have any further concerns or questions, feel free to reach out.

Thank you for choosing *PIGEON*. We appreciate your patience.

*Best regards, *
*PIGEON Service Support Team.*

My Pegion Electric Kettle stopped working, after raising a complaint StoveKraft assigned an Engineer name Muzeeb Khan (MSK Service
Home Appliances service) where the engineer asked to give the product to his security guard and same was discussed with Area Service Manager Mr. Suresh. Now both of them stopped responding to my call. Pegion does not have any escalation matrix and there was no such action I could see from Pegion on this regards.

Service TICKET number: PGN[protected]

I have purchased a stainless steel induction cooker from pigeon. It is a combo for 3 cooker - 2, 3 &5 Liter.
The induction plate is getting detach from rest of cooker. so Cooker not Working on induction stove
2&5 Liter both cooker have problem with the induction plate.
I went to service centre they told They both cooker are required to be replaced. they given me...

Hi Sir,

we had applied the request for the stove repair for the Stovekraft and assigned the service engineer on 22/12/2023. he visited our home checked the stove will not be repairable and need to replaced. he took the bill and warranty card everything on jan 2nd 2024. He raised a ticked to the stovekraft for the replacement of stove. since from 2 months there is no response from the stovekraft and we had communicated to customer care several times. but they are not responding properly. every time they use to say ticket raised sir. we are not getting any proper result from them. please consider my request to process this as soon as possible.

for service they are taking more than 2 months and 15 days, still problem is not resolved

Thank You

I bought a Pigeon Basic Induction Cooktop 1200 W - Black - Black from Amazon on[protected]. It is not working....

I bought Air Fryer of Pigeon / Stovecraft company.
After Few Days Air Fryer Stopped working So I created ticket in Stovecraft website. They gave me ticket number but ticket not resolved after 20 Days....

Sir/ madam
I request you
I am Narendra Kumar kewat I have purchased pressure cooker from d Mart supermarket on 10/01/24.
I went supermarket for replaced not replaced cooker.
Please sir as soon as possible rectify my cooker.

Pegion Cooktop Radiant Stopper Working Within 1 Month Customer Care Pay Call Not Available Help

Hi,

I am having a major problem with your customer service for the past 3 months,

27th September 2023, I visited your customer care center in JP Nagar and left my "Favorite" Pigeon Cooker 3 Liters for replacement. The waiting time as told by Mr. Satish was 90 days. I waited. Around 19th Nov, my complaint : 3257570 got cancelled. I call back Mr. Satish, he raises one more complaint : 3387860 .

I am told to call Mr. Mahesh after 2 weeks around 29th Nov. 2023. I guess its a company mobile number : [protected] . So conveniently, Mr Mahesh doesn't get back again, he has left your company, now Mr. Samir Gowda has joined, I got the honour of talking to him too, he is busy with training these days. 2 days back he told he needed a day to tell me the status. Now he is still in training busy, I guess.

Thoroughly disappointed, I need my money back, as you guys cant even give me a replacement of my cooker.

Bought mixer and stopped after 3 months, given for repairs under warranty on 23rd nov 23 and yet not repaired (today date is 9th Dec 23) when contacted service centre they say they dnt have parts.

I have submitted the pressure cooker to service centre it's been 1 and half month but it was not given back to me. when I call on the customer care they told me that replacement is done and at service centre they told me that they have not received or asking for receipt.

Hi,

I received a defective piece of pigeon electric chopper from blinkit.
Could you please send me working piece or otherwise refund my money and take back your products.
Its been 12 days since I am calling in customer support but no one is picking up call.

For any updates, Please contact me over
email: [protected]@gmail.com

Order Id: ORD[protected]

Not working in warranty period

I have Raised complaint on 26th Sep 2023. Today is 21st Nov 2023 and it almost like 2 months. we did not received the exchange in the part. Unable to reach the customer care no. Service center person not responding to the calls.
Our complaint no. is 3264221.
There is no link to track the status also.

I have purchased a Gas Stove on 8th June 2023. Till now 5 complaints registered to resolve my gas stove issue. But nothing happened. Still the issue not resolved.

Stove Kraft doesn't take any responsibility to resolve the customer issue.

I have ordered pigeon pressure cooker sets of 3 from amazon with 5 years of warranty, but unfortunately cooker was not working within 2 months from date of purchase, I have try many times to contact customer service but call was not connected also send mail to [protected]@pigeonindia.in but also there no reply and no response from there side. so I will kindly request you to take a action against this company.
My Amazon ordered id is[protected], date of purchase[protected], my mobile no is [protected]
thanking you

Hi
I had given to the local service centre in Chennai for replacement or servicing the pressure cooker lid which is under 1 year warranty on 23 September 23 and in spite of repeated requests, emails they have not replaced or sent the serviced part.
Hence this complaint after nearly 50 days.

Tried contacting the customer service number but none of them are giving the place where I have to drop. Each time I call them they ask me to go to other centre but when I go or call they say they don't do the service.

I sent an email too no response to this.

Very disappointed sustomer...

On February 2023. I had purchased this product as a gift for my Brother in law's house warming ceremony. It stopped working within a few days and I submitted the same to their service center in TC Palya on 4th March 2023. Many tickets have been raised no action is yet taken by the company or its technician. Every week like a beggar I am going and asking for a status update. Every time they will say replacement is coming and next week they...

Please provide me with a solution I have received a faulty product airfryer some how I arranged a technician now he visited and said circuit is faulty and left without any solution I have tried to communicate through the mail as well but no response has been received and I have called helpline number where staff was so rude I need to hangup the call before it gets into heat of the argument