Pigeon Appliances / Stovekraft Complaints & Reviews

I bought Pigeon induction cooktop on 21-Dec-2024 but is not working from 23-Dec-2024 onwards

It stopped while working and no power.

Also, while it use to work, and stop within 2-3 minutes with E1 sign and restart after taking the basket and shaking it once.

Kindly resolve at the earliest.

Address: 13C, Fort View Apartment, Kalka Ji Extension, Pocket 13, New Delhi, 110019.

Phone number- [protected]

Garam bharne pr pani bahot jaldi thanda hojata h and bottle bhi bahot garam hojati h

Good Day Team,

We purchased a Pigeon by Stovekraft Infinity Glass Top 3 Burner Gas Stove (Manual Ignition, Black) on 11th January 2023. Unfortunately, the knob of the small burner has become stuck, resulting in gas leakage during cooking. This is a serious safety concern and we request your urgent assistance in repairing the stove.

For your reference, I have attached the Amazon order copy, invoice, and warranty...

I am writing to urgently address a serious issue regarding one of your products that has resulted in personal injury and extensive property damage.
On July 16th, 2024, while using my Pigeon pressure cooker (Model: CN [protected], received as a gift in 2022), the gasket unexpectedly exploded while cooking rice. This incident caused severe burns and injuries to myself, requiring immediate medical attention. Additionally, the explosion...

Pigeon mixer not working last since 10 days

It has been purchased online on 09.09.24 and mis with in warranty period.

I have purchased a Pigeon make pressure cooker (combo ) from Amazon with following details.on
Item: Pressure cooker Pigeon by stovekraft induction base 4 in 1 starter kit
Amazon order ID[protected] Dated 7 August 2020
Package contains- 5L induction base aluminium cooker 1 No, 3 L induction base aluminium cooker 1 No. Pressure cooker lid 1 No. (common for both cookers), Induction base non stick aluminium kadai-...

Dear Sir / Mam

Unfortunately, I purchased an induction on 22 Sep 2024 and the induction did not work on 21 MARCH 2024. I have raised a service request (Ticket Number: PGN[protected]) to repair it. When I called the service center they told me your request was canceled due to you not being able to reach me, which is wrong. I am available all the time. My mobile is always switched on.
After that, I raised a request once again on 01 April 2024 (PGN[protected]) and called the service center more than 20 times (Screenshot attached). I have called the area manager but your area manager is not responding to my call. I shared all the information on WhatsApp but he did not reply to my message. Two times I visited (selfie attached) the service center and they said I don't have part of this machine. After many follow-ups, my induction machine has not been serviced to date. The call center executive neither helped nor shared my ticket status with me. What can I do?

Kindly share all information related to my ticket no. and status also.

Shailesh
[protected]

I had registered a complain for pigeon induction for not working with complain no. PGN[protected] … after giving me time slot of 48 hrs ur service man told me that he has no time for attending my registered complain … I again register complain against ur service man …. Till yesterday no body responses me for my complain … today ur service man suddenly call me and ask me to repair my induction… I refuse because I am not in the town today …. Ur service man told me to attend my complain in next visit … but ur service man fraudly msg ur company that he attend my complain and resolve my issue … which is totally false …. He did fraud with me and ur company by doing this wrong practice… pls take strict action against him who ever seee this mail … or other wise I will register an FIR against ur company and that person too for this fraud that he has done … I attached below the msg today I received

🛠️ *Service Ticket Update: Issue Resolved* 🛠️

Hello *ANUP KAPOOR*,

Your complaint number *PGN[protected]* successfully resolved the issue with *MAIN PCB REPLACED*. If you have any further concerns or questions, feel free to reach out.

Thank you for choosing *PIGEON*. We appreciate your patience.

*Best regards, *
*PIGEON Service Support Team.*

My Pegion Electric Kettle stopped working, after raising a complaint StoveKraft assigned an Engineer name Muzeeb Khan (MSK Service
Home Appliances service) where the engineer asked to give the product to his security guard and same was discussed with Area Service Manager Mr. Suresh. Now both of them stopped responding to my call. Pegion does not have any escalation matrix and there was no such action I could see from Pegion on this regards.

Service TICKET number: PGN[protected]

I have purchased a stainless steel induction cooker from pigeon. It is a combo for 3 cooker - 2, 3 &5 Liter.
The induction plate is getting detach from rest of cooker. so Cooker not Working on induction stove
2&5 Liter both cooker have problem with the induction plate.
I went to service centre they told They both cooker are required to be replaced. they given me...

Hi Sir,

we had applied the request for the stove repair for the Stovekraft and assigned the service engineer on 22/12/2023. he visited our home checked the stove will not be repairable and need to replaced. he took the bill and warranty card everything on jan 2nd 2024. He raised a ticked to the stovekraft for the replacement of stove. since from 2 months there is no response from the stovekraft and we had communicated to customer care several times. but they are not responding properly. every time they use to say ticket raised sir. we are not getting any proper result from them. please consider my request to process this as soon as possible.

for service they are taking more than 2 months and 15 days, still problem is not resolved

Thank You

I bought a Pigeon Basic Induction Cooktop 1200 W - Black - Black from Amazon on[protected]. It is not working....

I bought Air Fryer of Pigeon / Stovecraft company.
After Few Days Air Fryer Stopped working So I created ticket in Stovecraft website. They gave me ticket number but ticket not resolved after 20 Days.

Sir/ madam
I request you
I am Narendra Kumar kewat I have purchased pressure cooker from d Mart supermarket on 10/01/24.
I went supermarket for replaced not replaced cooker.
Please sir as soon as possible rectify my cooker.

Pegion Cooktop Radiant Stopper Working Within 1 Month Customer Care Pay Call Not Available Help

Hi,

I am having a major problem with your customer service for the past 3 months,

27th September 2023, I visited your customer care center in JP Nagar and left my "Favorite" Pigeon Cooker 3 Liters for replacement. The waiting time as told by Mr. Satish was 90 days. I waited. Around 19th Nov, my complaint : 3257570 got cancelled. I call back Mr. Satish, he raises one more complaint : 3387860 .

I am told to call Mr. Mahesh after 2 weeks around 29th Nov. 2023. I guess its a company mobile number : [protected] . So conveniently, Mr Mahesh doesn't get back again, he has left your company, now Mr. Samir Gowda has joined, I got the honour of talking to him too, he is busy with training these days. 2 days back he told he needed a day to tell me the status. Now he is still in training busy, I guess.

Thoroughly disappointed, I need my money back, as you guys cant even give me a replacement of my cooker.

Bought mixer and stopped after 3 months, given for repairs under warranty on 23rd nov 23 and yet not repaired (today date is 9th Dec 23) when contacted service centre they say they dnt have parts.

I have submitted the pressure cooker to service centre it's been 1 and half month but it was not given back to me. when I call on the customer care they told me that replacement is done and at service centre they told me that they have not received or asking for receipt.