Pigeon Appliances / Stovekraft Complaints & Reviews

I have purchased your pigeon stove model favourite - 2 burner black line lpg cooktop on 03.01.2018 from the day i am getting smell lpg gas licking but i have not find out the reason of gas liking from gas stove but today my lpg gas cylinder is empty i. E. Less then 15 days then i found that the lickage from the inside of your product then i contact to shopkeeper but your shop keeper radhey shyam steel dealer, gole bazar, bilaspur, cg. M. No.[protected] provide a technician (Mr. Rajesh, m. No.[protected]) for repairing the lickage but still continue linkage in burner pipe of the stove therefore request to you please replace the product at your end or arrange the same.

Name k. B. Mishra
M. No.[protected]

I had purchased a pigeon slow juicer where they guaranteed that they will provide home service whenever I got an issue. 4 months back I got an issue with strainer and I am continuously complaining them but the issue is not resolved yet and the manager in Hyderabad is giving false promises whenever I call he will say that the problem will be resolved in 1 week but four months have been passed still my problem is not resolved I have the call recordings of the calls I talked to manager and their customer care.People give false promise and just closed case without my notice and claiming that issue has been resolved.I am undergoing diet which requires juicing every day but with this juicer issue, i couldn't follow my diet which in turn spoiling my Health.I would request someone to take action on this pigeon company and get this resolved and customer service people are so rude and play a blame game.

Dear team,

I am abhijeet. P. Pardeshi from pune, maharashtra. Please make a note that there is a problem in the product that i had brought online from flipkart on[protected]. The details of product are mentioned below.

Product name:- pigeon ultra gas
Model name:- ultra
Burner:- 4
Model no:- 12464
Body material:- glass, stainless steel.

The problem in product is that there is leakage of gas from the burners. I have already registered the complain by making a call to the customer care.
Complain n. O:- 881650
The customer care executive gave me the n. O of the engineer and said me to contact the engineer. The engineer denied coming to solve the problem by saying that it is not possible for him to come today and he'll be coming on tuesday.
Name of engineer:- rahul sidha
Contact n. O (Given by customer care):- [protected].
Kindly make a note that my problem is solved asap

I purchased a 4 burners cooktop of pigeon from amazon on 25 oct 2016. This product is in under warranty. Bt this cooktop gives yellow flame. So utensil bottom is totally black. I complaint 2 times before but no positive results come. Now i request u to again for change my defective cooktop. I am so unhappy with your service. It technician come after one month from my complaint. So i request u to change my cooktop as soon as possible

We hace purchased a gas stove of pigeon gas stove burner on 2nd october from flipkart. The stove is now leaking. Info below
1. Full name :nita verma
2. Contact number & alternate number [protected] & [protected]
3. Address & pin code 2/23, namner, agra 282001
4. Store name: purchased through flipkart (Invoice from raid international)
5. Bill number : ol-2728
6. Date of purchase: 27 sep 2017
7. Product :piegeon favourite gas stove 2 burner
8. Model number :piegeon favourite gas stove 2 burner - blackline

Please note we have registered complaint twice 1) complaint number - — 816175 2) complaint number - — 848105

Still issue not resolved can you send someone to replace the gas stove asap!!!

Regards
Ritika verma
Mobile [protected]

I had purchaed above gas stove from above shop keeper on 17.10.2017.

By using your product suddenly on 21.12.2017 my wife was coking at noon at the time gas stove nock (Off and on system) had opened and caught fire in gas stove.

I have returned my gas stove to shopkeeper popular crockeries bank more dhanbad on 21.12.2017 (In evening. I want to purchase another one or my cash should be returned immediately

Hi

This is to inform you that i have made a complain regarding my gas stove and the service request id is 839603. When the service is not provided on time i called to customer care and they misbehaved saying that they will not serve the request and cut the call.

Is this your work culture to misbehave your customer and not serve the request i ma sorry to say but i'll never ever go for your product and will never ask any body to go for your product.

Thanks

I've purchased a pigeon gusto 550 w juicer mixer grinder from
Flipkart. It has stopped working after 3 use. I'm getting no respond
From the toll free number which is given in your order receipt. As many a time i tried to reach to them the toll-free number is not responding moreover there is no other option available to reach them. My product is under its warranty period. If they do not respond to their customers then what is the use of that warranty??? I am very much upset! Please help as early as possible.

I purchased a piegon cooktop on 22.09.2017 whose invoice number is hyd[protected]. It is out of order and did not work now. So i request you to arrange to repair it. I also contact many times on customercare number but did not succeed. Thanks.
Jitender bhardwaj
M. No. [protected]
H. No. 849/31 gali no. 2 new court road ashok vihar sonipat 131001 haryana

I had purchased pigeon carbon two burner stove on 13/08/2017. I have complained service center on before 3 weeks ago to stove working is not good but nobody respond. Today morning gas stove explored. Only 3 months age of gas stove. So what is your quality of gas stove. Kindly replace the stove at the earliest.

Sanil
[protected]

I had purchased an induction cooktop on the 23rd of september 2017, at one of the department stores in vallikavu, near amrita university, as i work her, the name of the store is "margin-free supermarket", vallikavu. The problem i face a problem within this 3 months since one month, almost, the switch press buttons do not respond at all. I am unable to use it. It is very disappointing to see that brand new item is not working and i am facing lots of hardships. When i called up your toll-free number ending 6666, one mr ajit asked to call [protected], from which there is no response. May i have someone meeting me to fix the issue at the earliest? My number [protected] today's date 09/12/2017

Res sir i am shanmugaraj. I am live in chennai, i am purchase one 3burner glass top gas stove in amazon in 09/10/2017. But only 15days working after too much gas leak smell and burning also not clear. I am complain your customer service but your service technician not coming. No response please take action and solve my problem. Thanks very much by shanmugaraj have a nice day.

Hi team,

I am really unsatisfied with the post sale service of stovekraft. My 55 year old mother has lodged complain 5 days back saying there is a gas leakage from the stove and nobody has visited my house.

The stovekraft customer care person provided a technician number who is not even picking the call.

Please arrange a technician to go have a check and repair the gas stove on urgent basis

Hi,
I have purchased pigeon amaze 1800-watt induction cooktop, black on sep2017, from amazon india. The product is working fine, but one crack just appeared at the side base. I have used this carefully and it seams that this crack came out at the plastic body due to heat or some manufacturing defect. Need replacement of this item asap.
I have attached invoice, product photo with this complain.

There is a problem with one burner, the burner spark is not working fine, burner ignites after some time, due to which the gas leekage is happening. I lodged a complain around 2 months back. The complaint nos are:797566, 745052, 723676. The technician came on all the complaints and every time he has mentioned that the burner spark needs to be replaced but it is not available in the market.

It's been more than 2 months but no one has taken this complain seriously. We have been given the no of technician and i called him many times and every time the response is that the replacement product is not available and we are trying to get.

I'm failed to understand being such a big company and so many years in the market how it is possible that the parts are not available in the market.

This is something which is not acceptable by such a big company.

In case of any mishappening or some accident who will be responsible... I'm really fed up with the response given by customer care and there is no one else available who can do something on this.

Such big company with pathetic customer care and after sale service.

Since 2 months sending regular reminder for this defective product but still no technician visit. Even this request escalated to country head but no response. Very pathetic company and terrible service. Never buy the product otherwise waste precious time in doing follow up.

For more information, please go through below email.

— forwarded message —
From: vibhor vaish
Date: mon, nov 6, 2017 at 11:34 am
Subject: re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing
To: customer care sales & service, sagar. [protected]@gmail.com, [protected]@stovekraft.com, gb hiremath, gopa kumar, pigeon. [protected]@stovekraft.com, anil sharma service branch manager - ghaziabad

Urgent reminder 6!!!

Company are totally doing fraud and selling product with out any customer service. Clear me if are you unable to repair it? Then collect this waste product.

On tue, oct 31, 2017 at 4:35 pm, vibhor vaish wrote:

Urgent reminder 5!!!

Looks you are unable to repair it. So, please collect this waste product

On tue, oct 31, 2017 at 9:35 am, customer care sales & service wrote:

Dear sir,

Please look into the issue and resolve the same at the earliest.

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

— forwarded message —
From: vibhor vaish
Date: mon, oct 30, 2017 at 10:07 am
Subject: re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing

To: customer care sales & service, sagar. [protected]@gmail.com, ashish. [protected]@stovekraft.com, [protected]@stovekraft.com, gb hiremath, gopa kumar, pigeon. [protected]@stovekraft.com

Urgent reminder 4!!!

Looks you are unable to repair it. So, please collect this waste product.

On sun, oct 29, 2017 at 8:40 am, vibhor vaish wrote:

Urgent reminder 4!!!

Looks you are unable to repair it. So, please collect this waste product.

On sat, oct 28, 2017 at 9:30 pm, vibhor vaish wrote:

Urgent reminder 3!!!

Looks you are unable to repair it. So, please collect this waste product.

—
Vibhor
Mobile:[protected], [protected]

Urgent reminder 2!!!
—

Vibhor

Mobile:[protected], [protected]

On thu, oct 26, 2017 at 10:09 am, customer care sales & service wrote:

Dear sir,

Please look into the issue and resolve the same at the earliest.

Complaint id : 797075

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

— forwarded message —
From: customer care sales & service
Date: thu, oct 26, 2017 at 10:01 am
Subject: fwd: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing
To: ashish srivastava
Cc: vibhor vaish

Dear sir,

Please look into the issue and resolve the same at the earliest.

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

— forwarded message —
From: vibhor vaish
Date: wed, oct 25, 2017 at 11:00 pm
Subject: re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing

To: customer care sales & service, [protected]@stovekraft.com, gb hiremath, gopa kumar, pigeon. [protected]@stovekraft.com, vinod

Still waiting for visit.

Urgent reminder 1!!!

On wed, oct 18, 2017 at 9:21 am, customer care sales & service wrote:

Dear customer,

Thank you for your valuable patronage and for interest shown towards stovekraft. We at stovekraft express our gratitude to you, for taking time out and writing to us. Your satisfaction is key to our success and we will strive to give you the best service at all times.

We sincerely apologize for the inconvenience caused. We are forwarding this issue to the management at stovekraft, rest assured that your matter will be looked in with utmost care and attention. Once again we thank you for your interest. It has been a great pleasure serving you.

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

On tue, oct 17, 2017 at 8:47 pm, vibhor vaish wrote:

+ adding escalation matrix

Hi team,

Are you really serious for customer request, number of times (Long time) my wife followup you for this product. With this kind of service this product is just a waste for me. Please collect this waste if you can not provide the service,

I think, customer care team waiting for some accident. Attention, in case of accident. Pigeon\stove craft company will responsible as we don't have any recorded response for the service.

Again sending detail

1. Full name vibhor vaish
2. Contact /alternate number
3. Residential address along with pincode supertech each village 2 greater noida west. 201306
4. Store name flipkart.com
5. Bill number. Od[protected]
6. Date of purchase.
[protected]
7. Product. Gas stove/pigeon
8. Model vt58048

9. Complaint issue : here is gas leakage and flames in one of the burners button of my gas stove. Also, the top later of stove heated badly causing many skin burns to me.

—

On tue, oct 17, 2017 at 8:28 pm, anay vaish wrote:

On sep 15, 2017 4:38 pm, "customer care sales & service" wrote:

Dear customer,

Kindly provide the following details to register the complaint

1. Full name
2. Contact /alternate number
3. Residential address along with pincode
4. Store name
5. Bill number
6. Date of purchase
7. Product
8. Model
9. Complaint issue

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

On fri, sep 15, 2017 at 8:05 am, anay vaish wrote:

Hi,

This is regarding gas leakage issue in my pigeon automatic gas stove. I have purchased this automatic gas stove last year 25 may 2016 and with in one year, facing gas leaking and heating issue. So, what happen let me explain you in more descriptive manner.

Customer name:- vibhor

Date of purchase:- 25-may-2016

Model:- pigeon black line square stainless steel, glass automatic gasstove (4 burners)

Nature of problem: gas leakage n heating

Description: there is gas leakage and flames in one of the burners button of my gas stove.

Also, the top later of stove heated badly causing many skin burns to me.

Purchase date: 25 may 2016

So, i have following queries on same.

Brand value: purchase date is some where 1 year ago so, my question regarding your quality check and process that pigeon are following for ensuring the quality of product. Also, its surprising for me that with in 1 year, customer facing a major issue. So, looking to know your view on it.

Product life: people does not spent money to buy gas stove every year. Also, if we buy pigeon gas stove then we believe peaceful life at least for some time. So, looking to know your view on it.

Defective product: its looks like particular this gas stove is a defective product, so looking for root analysis of the problem and solution for same. I would like to request you to replace this defective unit with new unit. So, looking to know your view on it.

Warranty period: i have purchased this unit under 2 year warranty. So, i am looking for concrete solution for same. So, looking to know your view on it.

I think already, i have provided the comprehensive feedback that would make you easy to understanding customer problem. Please let me know if you have any alternative resolution and doubt on understanding of this case.

—

The pigeon 3 burner stove was brought on 17/07/2017, it was sold by sam traders delhi on paytm. It started giving smell of leakage and complaint was lodged. The mechanic visited but the issue was not resolved, we have been following for last 3 months to no avail. Although the e-mails has been sent to directors of this company but hey are even not responding.

We have stopped using this product as this is equivalent to risking the life.

I bought a 2 burner stove on 12th september 2017 and from the day of its second usage it is not working. Both the burners turn off if i keep the knob on low flame.

I tried to contact the local shop from where i bought the stove, no action.

Then i contacted pigeon customer care on 12th october 2017, and ever since i have been trying to follow up, but to no avail. The complaint id is 812059.
.
I have never come across such a pathetic customer care, and such a pathetic kitchen appliance.

I want the pigeon to replace the product or repair it, whatever seems fit.

Hello team,

I have purchased pigeon 4 burner gas stove from flipkart on 28/06/2017.. After using for a month or more, the glass over stove got blasted due to leakage of flame and luckily no one in my family were there during the incident. My wife is pregnant and that could have impacted a lot. Attaching the pics for proof and bill of the stove.
I have been chasing the guys mentioned below for more than 2 months but no progress in my complaint.
The stove had "ok tested" label as well and don't know what kind of test they have performed.
I need you help in getting the item replaced and penalty to pay if possible for delivering such kind of fault products with out being tested.

Persons who told we will help but no progress at all till date.
Tirupathi swamy-[protected]
Babu-[protected]

I have lots of hope on you and wish you would understand my problem and react accordingly.

Regards,
Nikhil kumar

I received the pigeon gas stove from flipkart but only noticed after using it, that there is a misalignment at one end of the control panel of the gas stove. I do not think that is how the gas stove is designed. Also, one of the stove stands is shaking a little. It would be appreciable if a technician can come and look into this issue and see if something can be done about it. The misalignment was not noticeable before using the same.