Pigeon Appliances / Stovekraft Complaints & Reviews

Res sir i am shanmugaraj. I am live in chennai, i am purchase one 3burner glass top gas stove in amazon in 09/10/2017. But only 15days working after too much gas leak smell and burning also not clear. I am complain your customer service but your service technician not coming. No response please take action and solve my problem. Thanks very much by shanmugaraj have a nice day.

Hi team,

I am really unsatisfied with the post sale service of stovekraft. My 55 year old mother has lodged complain 5 days back saying there is a gas leakage from the stove and nobody has visited my house.

The stovekraft customer care person provided a technician number who is not even picking the call.

Please arrange a technician to go have a check and repair the gas stove on urgent basis

Hi,
I have purchased pigeon amaze 1800-watt induction cooktop, black on sep2017, from amazon india. The product is working fine, but one crack just appeared at the side base. I have used this carefully and it seams that this crack came out at the plastic body due to heat or some manufacturing defect. Need replacement of this item asap.
I have attached invoice, product photo with this complain.

There is a problem with one burner, the burner spark is not working fine, burner ignites after some time, due to which the gas leekage is happening. I lodged a complain around 2 months back. The complaint nos are:797566, 745052, 723676. The technician came on all the complaints and every time he has mentioned that the burner spark needs to be replaced but it is not available in the market.

It's been more than 2 months but no one has taken this complain seriously. We have been given the no of technician and i called him many times and every time the response is that the replacement product is not available and we are trying to get.

I'm failed to understand being such a big company and so many years in the market how it is possible that the parts are not available in the market.

This is something which is not acceptable by such a big company.

In case of any mishappening or some accident who will be responsible... I'm really fed up with the response given by customer care and there is no one else available who can do something on this.

Such big company with pathetic customer care and after sale service.

Since 2 months sending regular reminder for this defective product but still no technician visit. Even this request escalated to country head but no response. Very pathetic company and terrible service. Never buy the product otherwise waste precious time in doing follow up.

For more information, please go through below email.

— forwarded message —
From: vibhor vaish
Date: mon, nov 6, 2017 at 11:34 am
Subject: re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing
To: customer care sales & service, sagar. [protected]@gmail.com, [protected]@stovekraft.com, gb hiremath, gopa kumar, pigeon. [protected]@stovekraft.com, anil sharma service branch manager - ghaziabad

Urgent reminder 6!!!

Company are totally doing fraud and selling product with out any customer service. Clear me if are you unable to repair it? Then collect this waste product.

On tue, oct 31, 2017 at 4:35 pm, vibhor vaish wrote:

Urgent reminder 5!!!

Looks you are unable to repair it. So, please collect this waste product

On tue, oct 31, 2017 at 9:35 am, customer care sales & service wrote:

Dear sir,

Please look into the issue and resolve the same at the earliest.

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

— forwarded message —
From: vibhor vaish
Date: mon, oct 30, 2017 at 10:07 am
Subject: re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing

To: customer care sales & service, sagar. [protected]@gmail.com, ashish. [protected]@stovekraft.com, [protected]@stovekraft.com, gb hiremath, gopa kumar, pigeon. [protected]@stovekraft.com

Urgent reminder 4!!!

Looks you are unable to repair it. So, please collect this waste product.

On sun, oct 29, 2017 at 8:40 am, vibhor vaish wrote:

Urgent reminder 4!!!

Looks you are unable to repair it. So, please collect this waste product.

On sat, oct 28, 2017 at 9:30 pm, vibhor vaish wrote:

Urgent reminder 3!!!

Looks you are unable to repair it. So, please collect this waste product.

—
Vibhor
Mobile:[protected], [protected]

Urgent reminder 2!!!
—

Vibhor

Mobile:[protected], [protected]

On thu, oct 26, 2017 at 10:09 am, customer care sales & service wrote:

Dear sir,

Please look into the issue and resolve the same at the earliest.

Complaint id : 797075

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

— forwarded message —
From: customer care sales & service
Date: thu, oct 26, 2017 at 10:01 am
Subject: fwd: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing
To: ashish srivastava
Cc: vibhor vaish

Dear sir,

Please look into the issue and resolve the same at the earliest.

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

— forwarded message —
From: vibhor vaish
Date: wed, oct 25, 2017 at 11:00 pm
Subject: re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing

To: customer care sales & service, [protected]@stovekraft.com, gb hiremath, gopa kumar, pigeon. [protected]@stovekraft.com, vinod

Still waiting for visit.

Urgent reminder 1!!!

On wed, oct 18, 2017 at 9:21 am, customer care sales & service wrote:

Dear customer,

Thank you for your valuable patronage and for interest shown towards stovekraft. We at stovekraft express our gratitude to you, for taking time out and writing to us. Your satisfaction is key to our success and we will strive to give you the best service at all times.

We sincerely apologize for the inconvenience caused. We are forwarding this issue to the management at stovekraft, rest assured that your matter will be looked in with utmost care and attention. Once again we thank you for your interest. It has been a great pleasure serving you.

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

On tue, oct 17, 2017 at 8:47 pm, vibhor vaish wrote:

+ adding escalation matrix

Hi team,

Are you really serious for customer request, number of times (Long time) my wife followup you for this product. With this kind of service this product is just a waste for me. Please collect this waste if you can not provide the service,

I think, customer care team waiting for some accident. Attention, in case of accident. Pigeon\stove craft company will responsible as we don't have any recorded response for the service.

Again sending detail

1. Full name vibhor vaish
2. Contact /alternate number
3. Residential address along with pincode supertech each village 2 greater noida west. 201306
4. Store name flipkart.com
5. Bill number. Od[protected]
6. Date of purchase.
[protected]
7. Product. Gas stove/pigeon
8. Model vt58048

9. Complaint issue : here is gas leakage and flames in one of the burners button of my gas stove. Also, the top later of stove heated badly causing many skin burns to me.

—

On tue, oct 17, 2017 at 8:28 pm, anay vaish wrote:

On sep 15, 2017 4:38 pm, "customer care sales & service" wrote:

Dear customer,

Kindly provide the following details to register the complaint

1. Full name
2. Contact /alternate number
3. Residential address along with pincode
4. Store name
5. Bill number
6. Date of purchase
7. Product
8. Model
9. Complaint issue

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

On fri, sep 15, 2017 at 8:05 am, anay vaish wrote:

Hi,

This is regarding gas leakage issue in my pigeon automatic gas stove. I have purchased this automatic gas stove last year 25 may 2016 and with in one year, facing gas leaking and heating issue. So, what happen let me explain you in more descriptive manner.

Customer name:- vibhor

Date of purchase:- 25-may-2016

Model:- pigeon black line square stainless steel, glass automatic gasstove (4 burners)

Nature of problem: gas leakage n heating

Description: there is gas leakage and flames in one of the burners button of my gas stove.

Also, the top later of stove heated badly causing many skin burns to me.

Purchase date: 25 may 2016

So, i have following queries on same.

Brand value: purchase date is some where 1 year ago so, my question regarding your quality check and process that pigeon are following for ensuring the quality of product. Also, its surprising for me that with in 1 year, customer facing a major issue. So, looking to know your view on it.

Product life: people does not spent money to buy gas stove every year. Also, if we buy pigeon gas stove then we believe peaceful life at least for some time. So, looking to know your view on it.

Defective product: its looks like particular this gas stove is a defective product, so looking for root analysis of the problem and solution for same. I would like to request you to replace this defective unit with new unit. So, looking to know your view on it.

Warranty period: i have purchased this unit under 2 year warranty. So, i am looking for concrete solution for same. So, looking to know your view on it.

I think already, i have provided the comprehensive feedback that would make you easy to understanding customer problem. Please let me know if you have any alternative resolution and doubt on understanding of this case.

—

The pigeon 3 burner stove was brought on 17/07/2017, it was sold by sam traders delhi on paytm. It started giving smell of leakage and complaint was lodged. The mechanic visited but the issue was not resolved, we have been following for last 3 months to no avail. Although the e-mails has been sent to directors of this company but hey are even not responding.

We have stopped using this product as this is equivalent to risking the life.

I bought a 2 burner stove on 12th september 2017 and from the day of its second usage it is not working. Both the burners turn off if i keep the knob on low flame.

I tried to contact the local shop from where i bought the stove, no action.

Then i contacted pigeon customer care on 12th october 2017, and ever since i have been trying to follow up, but to no avail. The complaint id is 812059.
.
I have never come across such a pathetic customer care, and such a pathetic kitchen appliance.

I want the pigeon to replace the product or repair it, whatever seems fit.

Hello team,

I have purchased pigeon 4 burner gas stove from flipkart on 28/06/2017.. After using for a month or more, the glass over stove got blasted due to leakage of flame and luckily no one in my family were there during the incident. My wife is pregnant and that could have impacted a lot. Attaching the pics for proof and bill of the stove.
I have been chasing the guys mentioned below for more than 2 months but no progress in my complaint.
The stove had "ok tested" label as well and don't know what kind of test they have performed.
I need you help in getting the item replaced and penalty to pay if possible for delivering such kind of fault products with out being tested.

Persons who told we will help but no progress at all till date.
Tirupathi swamy-[protected]
Babu-[protected]

I have lots of hope on you and wish you would understand my problem and react accordingly.

Regards,
Nikhil kumar

I received the pigeon gas stove from flipkart but only noticed after using it, that there is a misalignment at one end of the control panel of the gas stove. I do not think that is how the gas stove is designed. Also, one of the stove stands is shaking a little. It would be appreciable if a technician can come and look into this issue and see if something can be done about it. The misalignment was not noticeable before using the same.

I purchased pigeon lpg 3 stove burner from big bazaar. After 5 days we tried to use it but it was not working in low flame. I immediately contacted big bazaar to replace but they declined it and told to contact pigeon service centre. I raised a complaint there as well with id 789653 but from 2 months its pending. The service centre says it will be resolved in 2 days but its pending from 2 months.

Pigeon gas stove — 3 burner

I purchased the 3 burner stove on 14th august 2017 with a 2 year warranty from big bazaar. And i raised a complaint on 19th august 2017 with piegon customer care, that there is some problem in the gas passage through the burners, the flame is wrongly distributed along the sides of the burner. This stove is having worst quality that i have seen. Some times it looks to be dangerous as it leads to fire. The spindle gets heated to the extent that the knob of the stove is came out. Gas leakage is also there because of this.

While logging the complaint (Complaint# 784584) on toll free no.[protected], the executive informed that the complaint will be resolved with in 2 working days. Technician checked and said part has to be replaced. Since then it's more than a month but part has not come or has any chance of being available in the near future. They are refusing to replace the stove too. Now as soon as i tell them the ticket number raised by me, they will disconnect the call or put on hold for hours.
Extremely disappointed with big bazaar and pigeon stoves / stove kraft.

My name is sumit kumar subramanian, i have purchased a product pigeon gas stove blackline 3 burner oval - auto from snapdeal.com with order number [protected], suborder no.: [protected], on[protected], but after an year i found that the brass burner on top most part of stove (All three burner) melted and i registered a complaint on 02/07/2017 with stove kraft pvt ltd toll free number[protected], and they have issued me a complaint number 755937, and told their service mechanic will visit my place and repair it because as it was under warranty period their mechanic visited my place and told it got melted and needs to replaced and he took picture of the stove from his mobile phone and told it will be replaced in 30 days but after that day till now i have not received any call regarding service or anything from him,
When on 9/09/2017 i called the toll free number of company again and i had conversation with mr. Shibo he gave me the area manager number name anwar his mobile number is [protected] he asked me 1 day time and told me he will call back after enquiring with mechanic but it’s been 10 days i did not call me. And i called again the toll-free number and told them about this all now this time mr. Shibo gave me regional service manager number name tirupathy swamy his mobile number is [protected]
He too asked me time of 1 hour after that he is not even picking the call
What should i do i purchased the product by believing the company but they cheated and broken the trust and abused the consumer.
This whole company is fraud selling the product but not providing service but they promised me the service of product in their company catalog.
I demand an strict action against the company as they broken the consumer trust and cheated the customers and all of their product should be banned in india to save customers from getting cheated from them.
All the required document i have attached with this letter

For any clarification please call on [protected]

I did complaint on a mail id [protected]@stovekraft.com but as a fraud company they did not reply my lawyer told me to send a final acknowledgment to them so that after filling case we will not take back

I have purchased pegion 4burner gas stove 7months before.. And from the date of purchase it's not working properly.. 4times i have registered complaint since 6months nobody is least bothered of offering required service.
Worst product and worst company i have ever come across. Customer care service is not given and worst response one can ever get.. I request everyone to not to buy any products of pegion cheap quality and poor response

I have ordered a "pigeon brio 2100-watt induction cooktop (Silver)" from amazon and got it on 25-jul, 2017.

I have used it for a week, but to my utter disappointment, it then stopped working.

A sr#790739 for the same has been raised approximately 10 days back. The initial response was that the technician will visit at home, and will attend my problem.

It took a great apathy to say that till date today [i. E. 18-sep, 2017] the technician (Mr. Sagar saini, mob#[protected]) has not visited. Even worse part is that though i have called him several times, he has no basic etiquette to pick up my call for this issue.

I raised the same concern to customer care again and again but no satisfactory response from them as well. It seems that pigeon as a company is reluctant enough to handle any customer satisfaction index.

I lost my hope to get it rectified. I will assume that you are willfully not delivering it with malafide intentions, i will be left with no option but widely make my observations available in all social site against you for the wrongful, dishonest, deceitful, fraudulent acts.

Thanks for your wonderful (So-called) support so far.

I bought a 1 litre electric cooker last week, once the rice is cooked the plate floats on top, i have used prestige rice cooker before and it was perfect, the plate remains at the bottom of the pot, and pigeon has no good customer service too, i have been trying to contact since 1 week they just cut the call after hearing the whole complaint, when other companies can give better quality why not pigeon. Atleast the customer care shuould give a good response, not just cut the call. Do not recommend pigeon to anyone anymore.

I bought a new stove and from day one i have been having issues. The burner stand is not aligned properly, burner does not burn properly, knobs are tight. Now after using it for hardly 3 months all the burners have turned black. Every time i complain someone comes but does nothing productive. Even after coming for 4 time now the issue is not resolved. I am having a night mare with the stove. The dealer says not his lookout anymore. He has sold the product and i have to get in touch with pegion and fix it. But pegion company is in no mood to help their customers. Hope at least after this someone takes notice and helps me with the issue.

I have complained several times and didn't resolved in last one and half month. This is the first company that i have seen worrest services. Till date they did visit for service. My complaint no is 751168.

My contact no is [protected].

If any right & responsible person available on behalf the company, resolve the problem.

Let me know l, if the problem is not possible to solve by your service engineers.

I have purchased a 3 burner gas stove - smart brand whose sr. No.3spz[protected] from big bazar, faridabad on 02.10.2015. On 12.07.2017 found gas leakage from gas stove and found pipe of stove got damaged due to rusting and i have registered a complain on piegen customer care. Our complaint no. 760277 dt.13.07.2017 but till today no any good response from their side. It is surprise from stovekraft that they email us it is not under warranty. Whereas material warranty paper shows us 2 year warrant from sale. Material is ready to sale with label in outer carton i. E month & year of manufacturing : september 2015. By this label indicates it having not completed 2 year.

Hi sir/madam,
We bought a pigeon 4 burner glass top stove in paytm on 10 feb 2016 (With the 2 years warranty).

In this year april, while we was cooking suddenly the glass broken into pieces and luckily we were safe without any injury. After that we raised a complaint to pigeon customer care for the glass replacement on april month and it is almost 3 months but we are yet to get it replaced. We reached out to the chennai service center number. They say still they dont have a glass for replacing.

We am deeply regretted for buying pigeon product. We are buying the branded items because we can get good and fast services but after 3 months also if we don't get spare it is really disappointing. Also the response from service center is also not satisfactory. Also we hope you know the importance of gas stove in the family and if pigeon don't have a spare for it kindly mention while pigeon sell or advertise. From now we will rethink buying pigeon product.

I bought a pigeon 4 burner gas stove 2 weeks ago and was facing problems from it's burners i contact the service center of pigeon they said it will be done but their response was so low that it seemed that they dont bother about it and on thursday they called me that a mechanic will arrive at ur place by sat but still no one arrived.
Please do kindly see to it...
Mob no-[protected]