Pigeon Appliances / Stovekraft Complaints & Reviews

Hello, i am unhappy for your services. i am already complaint for pigeaon company and my complaint no. Is 609212
Your service provider is ignored my complaint for 5 months. Burner are leakaged for starting few days. I am so fear for LPG ..so am these kind of problem are faced. I humble request to you solved my problem . Otherwise refund my money.

Bought a kettle from flipkart with warranty.
stopped working in 2 weeks.
complained to flipkart they sent pigeon number
pigeon service guy came and said it requires replacement as the heating element faulty.
He said will replace in 3 days.
Now over 2 months.
he says ahmedabad service centre is stalling replacement by giving different excuses daily.
please help

I brought a 3 burner gas stove and it was having issues at all the times. Gas leak, not having good material etc. Two days back while cooking the glass of the stove has brunet and blasted automatically and glass pieces would have hurtled my family members very badly. Luckily nothing had happened.
Very bad quality product and I did buy it from Amazon.in. Its even much poor than any local burner as well. Raising the concern to pigeon team to resolve the problem.

I purchased a Gilma gas stove - Sparker III model on[protected], from the day onwards its not working well, we informed this issue to distributor in visakhapatnam for so many times, but they didnt respond well, not resolve the problem.
so many times i called to Customer care Phone No's & Emailed to company Email:
+[protected]
[protected]
+91-[protected]
Email us on: [protected]@stovekraft.com
still no response from anybody, they to not respond well. i dont know weather the company playing games with the customers.so i warned to company beware of customer right.

thank you
[protected]

Hi team,

I have order
Pigeon Sterling 5 Pc Induction Based Kitchen Combo ( 1 Induction Cooktop+3 Ltr Pressure Cooker+ 3 mm -Heavy Kadhai with Lid 200 mm+ 3 mm Heavy 250 mm Tawa )
from snapdeal on jan2017, when i ordered it showed one year warranty. now cooker leakage, and in tawa sticking

Please provide an solution for this warranty issue.

I bought Pigeon Gas Stove Cook top Pigeon - B23BR for Rs.3050 on 8th August 2016. The Gas stove was broken on 14th December 2016 and we had registered the complaint with the customer care and the reference number 633296. Till date we didnt get any sort of call back or visit from them even after several reminders. I request the concern authority to take necessary action against them on selling such poor quality and poor customer service. I need refund and replacing with same company product is again to risk my life. Retailer is Saravana Stores, G N Chetty Road, Chennai 600017.

Dear team,

I placed an order for pigeon 3 burner glass top gas stove favourite from snapdeal on 01/dec/2015.
It says a warranty for 2 years.
But when i call the customer care department of pigeon they don't response and don't care about.
Request you guys to look into the matter as i am really frustrated, the gas stove leaks which can result in a disaster, apart from this i need to change the cylinder every week.
I have complained 'n' number of times.

The details of the product are:
Item: pigeon 3 bhrner glass top gas stove favourite
Item code: dl366573
Order no: [protected]
Suborder no: [protected]

Invoice no. S21ce7/15-16/33378
Invoice date: 01-dec-2015

Seller details:
Rmr brands-mundka-vol
Khasra no. 21/6 (4-16), 7 (4-4), 14/[protected]/1 (1-8), revenue estate of village tikri kalan,
City tehsil: nangloi
State: delhi
Pin: 110041
Company's vat tin: [protected]
Company's cstno: [protected]

My details are:
Contact number:- [protected]
Address:- c/o pawan singhal
3594 narang colony
Tri nagar
New delhi
City: - new delhi
State: - delhi
Pin: - 110035

Dear team,

I placed an order for pigeon 3 burner glass top gas stove favourite from snapdeal on 01/dec/2015.
It says a warranty for 2 years.
But when i call the customer care department of pigeon they don't response and don't care about.
Request you guys to look into the matter as i am really frustrated, the gas stove leaks which can result in a disaster, apart from this i need to change the cylinder every...

I have purchased and Induction Cooktop from Pepperfry website and it is having issue after 3 months. I have been tracing the Service representative Mr Rajesh on [protected], sometimes he says that he is out of Ranchi, sometimes he say he is on leave, today when i called him then he says that the parts is not available with him it is in the transport. He needs SPV number then only the parts will be received for that he says that please call...

, 4 months back believing Pigeon Products to be reliable and durable, i bought Pigeon glass top 2 burner stove.
Now i feel so disappointed to have bought this product as it blasted while cooking and the glass scattered all around the kitchen. Gods grace nobody was around else it would have injured badly.
I'm so surprised and devastated that a company of such reputation can sell such a life threatning product.

I bought a pigeon glass top 3 burner gas stove for big bazar, boisar on 05/06/2016. After one month itself the supporting frame over burner for placing the vessel got rusted. Now it is in bad condition as shown in the picture.
The product is in warranty period, i approached the shop they are also not ready to replace the same.

The product sr. No. 3sl[protected]

I bought this stove through snapdeal on 15 November 2015. It's under warranty currently. One of my burner is not working. And I am not able to identify the fault. The burner is welded to the glasstop so I cannot take it up also. I am using a gas pipeline connection and it is not possible for me to detach it from this stove and use another. Currently I am preparing food on single burner. I also called the customer care number but it is in number. Please send your engineer urgently.

I had purchased an pigeon induction cooktop in the month of jan 2016 from snapdeal.com. The order date is 7 jan 2016, invoice no is s21ce7/15-16/38727 & the order id is [protected]. Last week there appeared a crack on the top of the induction and the product is under manufacturers warranty for 12 months from the date of purchase. After this i tried contacting the customer care, the customer service executive gave me 3 contact numbers [protected], [protected], [protected]. I tried contacting all 3 numbers but none answered, again i tried contacting the customer service and tried asking them for the nearest address for the service centre and to this the cse told me that she cant help me out with the address of the service centre and cancelled the call.
I want my product to be serviced as soon as possible.

Hai i am rohini from vijayawada.I buy a pigeon electrical induction stove from ask me bazar that order number ab11036282p3694537 trough aramex courier service i received on 31.03.2016.

We received that goods in not working condition.
I request you to change the product.Pl help me.

My email id : gummalla.[protected]@yahoo.com
Contact number : [protected]

For your reference pl find the below deatils.

Order confirmation
Askmebazaar mar 22 at 4:58 pm
To
Gummalla.[protected]@yahoo.com
Message body
Askmebazaar.com customer
Support
Hi rohini kumari,
Thank you for your order!
Please find below, the summary of your order ab11036282
Item qty shipping discount subtotal


Pigeon rapido premium induction plate - 12114
1
0
0
Rs. 1355.00
Item price: rs. 1355.00
Shipping charge 0
Discount rs. 0
Total rs. 1355.00
Billing address
Rohini kumari | [protected]

Kunchanapalli,
Krishna-520006, andhra pradesh
Delivery address
Rohini kumari | [protected]

Piaggio vehicles pvt ltd, g3 g4 uppaluri heights, besent road, opposite raghavayya park, governorpet, vijayawada,
Krishna-520002, andhra pradesh
What next?
You will receive a phone call on the contact number you provided for order confimation.
Any questions?
You can always reach us at [protected]
Or write to us at [protected]@askmebazaar.com
Askmebazaar.com

24x7 customer support • buyer protection • flexible payment options • largest collection
Andrew barkules on

I was purchased from PAYTM, a rapid cute pigeon's induction but after 4-5 months its get stop working. Paytm Care says they are responsible till 15 days of delivery. Now what I should do.

Hi Sir,

I got one LPG gas stove for Rs 4800 less than 10 months ago and gave complaint to them that it is not working . After that they gave one contact point name is Sree Nagesh ( Mob # [protected]), this person never picks up the call and when he picks up always gave me some idiotic answers and service person did not come yet even after 8 days of complaint .

When i called the customer toll free they put me on hold for 20 min and then they disconnected the call . it seems they are trying escape from customer and not interest to provide any service to customer .

Request you to help me the people who is suffering like me buying products from Pigeon /Stove Kraft Company.

I purchased a 2 burner gas stove on 31st October from Big Bazaar. When my mother started using it, she found that gas was leaking from its knobs. We called Pigeons at there toll free number[protected] and filed a complained against the product (Complaint number - 446997), but even after more than 15 days no one even cared to call us or come to check the burner. We tried the toll free number again, they provided me with the phone number of some engineering which was a wrong number and now they are suggesting that they only have that number and can't assign anyone else. Who will be blamed if something happended to my mother or even me.

Service problem
I have a pigeon Electric Chopper purchase in November 2014 from Jamshedpur, I left that state and staying in Rudrapur Uttrakahnd, My chopper is not working due to some problem in their machinery, i contact to customer care they gives the detail of customer service center of Haldwani, i contact to him and give my product to him, After 15 days the he call me and says the parts which is required is not available so you take your product it is not repairable. After that i call area service incharge Mr. Ashish KUmar, they says your product is serviced within three days but till now my product is at service center and its 2 month over. i also mail to pigeon service but they do not give any response, Very poor service of pigeon


can anyone able to take any action.
Regards
Pardeep Bajaj
[protected]

Dear Sir/Madam,
On date 16 june'2015 back I bought a LPG gas chulha of pigeon brand whose manufactuuring company is Stovekraft Pvt. Ltd. after installing with New Kit my Wife and mother felt gas smell which is coming continuously and after checking everything they found that this is because of New chulha so i also cheked and make compliant to cusomer care for same as I was informed by seller that i have 2 years warranty. but for few days nobody came for next 3 days after repeated calls a gentleman came and he have not used any tool for cheing it but asked for a candle and burn it and starting moving towards and on chulha and sadi taht if any leakage is there it will come out. first of all this was a very worst type of experiment which he did it can harm my family and him as well but i tried it and told that there is no leakage . so we cheked our cylinder and unfortuanlty cylinder was also having bit leakge so we relied on him that leakage is due to cylinder but after few days after changing New cylinder properly i felt still the problem persist and still a leakage smell is coming then i realized that we never had this type of problem in our earlier chulha and we are using that in same manner which we are using New one. i have made many complaints through calls and mail but still no one is listing to me . this is a very serious issue that leakage can create problem to my family and neighbours also and the company is taking it in very light manner. we are also working in market and seen that defects can come in any product and that is always acceptable by company for which they always make commitments. why we are buying a Branded category stuff because of reliability but i hope this company made lot of money from customers and they started not listing to customers. rs 4000 is not a great amount and neither more then my family's health as i can buy new one but if they say that they cannot do anything in it . still i am sitting on their trust that i have warranty card with me. I have purchased this product from a proper channel and have bills with me.

sir/Madam, i am writing this to you for getting positive solution from your side.

Thanks

Hi, I bought a Pigeon gas stove 4 burner blackline cooktop (13th Sept 2013), and it was a faulty piece with a gas leak in all 4 valves of the cooktop. It has a 2 year warranty. I called the customer center, on[protected], and registered a complaint first in Oct, then in December then again in March 2014, and till date the problem is not solved. The gas stove has a 2 year warranty but Pigeon is not ready to replace the the stove. A technician came once and fixed "something" but did not fix the entire problem. After that the technician neither is picking the call nor coming to solve the problem. The service center, customer care and the technician all tell me that the spare is not available. It has been a year and i have not used the stove or used it with the gas leak which is a major life threat. I am very disappointed and i think this company is a major farse only here to make money and fool people.