Pigeon Appliances / Stovekraft Complaints & Reviews

I was very much interested to buy pigeon products. Already bought induction stove, still working well. But bought a pigeon glass top (Favourite 2 burner model) through online. It blasted and scattered into small pieces when cooking... Thankfully no injury noted but highly disappointed as the reputed company sells such life threatening products... Was taken away by good looks... Still i hope pigeon products are good one. Unfornately, it will happened. So please replace the product as soon as possible.

Replacement needed.

Induction cooktop stove has blast during cooking, i consider my family lucky, no one injured but its could be worst, by now i thinks twice before use it.
The accident happened around 8:54 p. M[protected]

Product details
Induction cooktops
Fsn: ictdzzm3skdmh5ck
Hsn/sac: 85166000
Pigeon favourite ic 1800 w
Induction cooktop
Purchase on[protected]
Warranty 1 years...

I purchased a gas stove on 15.04.19.when I started to use, found that the glass was already damaged.immediately complained to the service centre at purasawalkam.Mr. David([protected]) attended the complaint and promised to get the spare within 10 days. I called him several times but he did not respond and forwarded me Mr.Mahesh's number ([protected]) and when I called him, he said that the spare stove will be delivered within a week.Mr.Mahesh whenever I called is not responding and just sending a SMS that he is driving.when called from another number he said the stove will be delivered within 2days. It looks like they are expecting tip from me. I therefore request the top officials to look into my grievance and do the needful.

One month later I call to the stovecraft customer care to tell about the problem of my induction cooktop but you employee can't talk to me properly and they cut the call during conversation so, that I can not share the problem to you.The problem of my induction cooktop is it can't work properly on some utensils.When I start my induction cooktop it work for 15 min and then can't work for the 2-3min but electricity is remain in the cooktop and it's warranty period is not expire so, I request to you please help me

I bought pigeon swift cooker on feb 2019 through flipkart. Till now i approached pigeon service centre at purasaiwalkam, mangal marketing. The cooker lid was not good including safety valve. Two times they serviced but the problem is not sort out till now. Now i approached them, no response such a irresponsible service. Useless product for me now. Please arrange to sort out this problem immediately.

Sir i have bought my pigeon induction base 5 litre pressure cooker white 2 months earlier from online amazon and now i am facing the problem of its bottom which has got come out and leave darkening spot i want to replace the item. Once i have started using this product both on my gas stove and on my induction cooktop it's efficiency of the capacity to restore heat to cook food decreases and now now it's really very hard cooking with it

While cooking pigeon glass top blasted and scattered into small pieces ... Thankfully no injury noted but highly disappointed as the reputed company sells such life-threatening products ... Was taken away by good looks ...But now strictly against glass top burners ... Kindly look into the matter and I have a complaint to pigeon customer care

Date: 8 June 2019

I have purchased pigeon fresco personal blender, invoice no. Fabywc[protected] dated[protected]. After couple o[censored]se i faced some technical problem as blender base was unable to rotate blade assembly and it became useless for me. It's under warranty so please resolve this problem as soon as possible. Product i'd having worldwide 2 years guarantee and i hoping this product will be replaced with new one. Even i haven't used this product much, i took proper care of it's assemblies, even after protecting so much this product stop working. It's purely disappointing, brand must take the responsibility to resolve this problem as soon as possible. After this i am also having trust issues with pigeon whether they are proving us genuine product or they have degraded their quality.

Manufacturing defect for pigeon stove. Complaining about stove for the company requesting for resolution as the fire is leaking from one of the burner even after repairing for 2 times with our own expenses as it was a gift. Not providing satisfactory resolution and also not able to provide any confirmation for resolution saying that they won't be able to provide any confirmation.

Registerd a service complaint on 23rd april 2019 regarding my stove with the request id 1183890. Two days later one person contacted us, introduced himself as pigeon service man and asked the details of complaint and our location. But sorry to inform that nobody has turned up here yet for servicing. Please make arrangements for servicing our stove.

Hi team,
We have bought pigeon gas stove 7months ago.1 of the burnal was not working properly.Gas stove valve's was broken and burnals was not working properly. We have warranty and bills also. We are this issue from so many days.. your representatives are not responding properly
Please solve this asap.
Call me @[protected]
Address: thotakura achiach complex sbi boduppal.
Please solve this Asap.

Hello team,

I want to inform you that i purchase your company stove but now its knob is leaking and yesterday it catches the fire if any mishap pens will happen you are the responsible of it please fix it as soon as possible

I purchase this stove in jan or feb and in aprilit's knob and one stove is also get leaked please fix it and you guys don't have any customer care number

Please share your customer care number also with us & visit your executive to fix all that because it is in warranty or best thing if you can do is please provide the refund i dont what your # stove

Sir, i have bought an induction cooktop from the company online ordered through flipcart, model favorite sk1903fa0003261, invoice number faavuf[protected], date 25.03.2019, is delivered yesterday, but during opening it is found there is a large crack on the top, i have not even plug it still now. Therefore i am requesting vyou to do the needful so that it may be replaced or anything else as you think, so that i may use it. Thanking you, kuntal ghosh hazra, domkal, murshidabad, pin - 742303

We have purchased two burner stove from Amazon. When we received, it was already having issue of gas leakage from knob. Complaint for the same was done and they came for services after some days of complaint. Even after service has done, the problem remained. Because of this problem my glass top stove and knob were burnt while cooking. Thankfully no injury noted but disappointed with company as it is totally company's fault. I again contacted pigeon customer care and manager, but the attitude of company was bad. Now The service manager Mr.Rakeshbhai is not receiving our call. The company refused to replace the burnt parts just because we had bought it online as their say. Please do the best as soon as possible or else we will go to consumer forum court. Seriously very dissatisfied with the product.

My glass top stove from pigeon got burst while cooking, and my wife got injured. I have videos, photos and witnesses for this. The attitude of the company was bad and they refused to change the product. They even told me to proceed legally. It is a clear safety issue. I am ready to submit the videos and photos and the product is also available with me.

Thanks
Hariharsh
[protected]

I bought pigeon 3 burner glass stove last year. While my wife was cooking food on it, glass top suddenly cracked and the fragments of glass fled in air. Luckily my wife got saved and none of the pieces got to her. I asked the manufacturer for the replacement, but they just were repeating the non inclusion of glass in warranty. Nor were they indulging in matter properly. Customer service is worst, i recommend not to choose the pigeon stoves.

Purchased a 4 burner stove manufactured by the company. The warranty provided is for 2 years. It has only been 1 year and it has malfunctioned. Registered a complaint for the same to request for service and claim warranty. None of the numbers provided by the company are responsive, no one will ever answer. Further, on writing to them on the provided email. They refuse to provide a timeline for when the issue will be resolved. Repeatedly apologise for delay but never attend to it. I have sent 6 emails in last three days but there has been absolutely no action from the company.

Claims were made that their technician will visit me at the earliest but neither the company or any of their employees has contacted me yet. I have already provided all details of the product, purchase invoice and details of the malfunction. Yet the company has failed to resolve the issue or give me a definite date when they will fix this.
Complaint request id. 1160821.

Dear sir/madam,
An induction cooktop (Cooker) was purchased in oct 2018 through bestprice located at sikandara agra. The model was manufactured and marketed by stove kraft pvt ltd, banglore. Induction cooktop is not getting powered on from last one month and product is under warranty. Toll free no. Of consumer cell[protected] is not in working condition and tried to contact over email id ([protected]@stovekraft.com) also but complaint not attended so far. It is requested to kindly take necessary actions in this regard on priority.
Model name: rapido premium
Product s. No. Sk1805pr107901
Invoice copy attached.

With regards
Bijendra singh
[protected]

I have bought the induction cooktop from flipkart, on 23 dec, 2018. And it stopped working after one month. I contacted the flipkart customer care they gave me the toll free number of pigeon customer care.
After trying a lot i was able to connect to pigeon customer care, they took my complaint and said technician will call you.
I has been 13 days and no technician called me, i tried contacting customer care again on number provided and no one responded.
My request id is-1125992.
Then i contacted flipkart agin they provided another number and even on theat number i got no reply.
Number provided by flipkart was-[protected].
I have mailed to stovekraft customer mail on 16 january only they gave me the service is as-1123554, after that i received no response then i went to complaint on phone.
I am attaching photocopy of all proof

We had purchased pigeon 4 burner gas stove from paytm. On 12 oct 2018. Till now we had not unpacked the stove. Because v had to shift to another house... Yest v unboxed it n started to use d gas stove..
We were shocked to see fire coming out from d knobs... We immediately put water to d knobs... N close d gas cylinder... Till then... D knobs were already melted...
We r trying to call customer service but no response... Classic anyone can help us to sort out this issue