Pizza Hut India Complaints & Reviews

I had ordered pizza through Mobile app and made online transaction to Pizza hut (490/-)debited from my account to YUM on 20-Apr, though Mobile App showed failure in transaction, I was told by customer care that amount will be settled within 21 days, After calling them thrice in last 25 days, now I have been told that amount will be settled soon and no one is commiting any SLA to me. I would like to bring this in your notice as I...

Sir I have ordered online with the order id-3646656. I received a confirmation that the order has been placed and it shall be delivered by 10.28 and the delivery guy came at 10.30. Technically he is late so he said sir I'm before time according to the bill but he was late as per the message I received from online order. His name was Faizan( delivery boy). He made me talk to the manager of the store named Prathamesh patange which I'm not sure...

Hi, On 19 April 2015, I tried to order the pizza twice using the Mobile App of Pizza Hut India. On both the occasions my credit card got debited with total of Rs. 1352 (676 + 676) but no order was placed. When this was informed to Pizza Hut Customer Care, the concerned person was giving very ague answers and said that wait for 21 days it will come. After a week or so when I again I tried to check on the status, the response was very...

Dear Sir, We had a prepaid gift cards of Rs. 250 each and handed over to the executive for after delievery. Anyhow the coupon he took was not accepted at pizza hut due to some technical error or unknown reasons. The kirti nagar, new delhi pizza hut staff says i will collect another coupon from your house meanwhile u pls sms on 57575500 for all the cards and check the balance and validity. I am surprised to see that I have been charged...

Hi team, I want to forum a complaint against Pizza hut Hinjewadi branch, Pune. I ordered pizza on 18th April at 9:10 pm, but i didn't receive the pizza after 2 hrs of waiting, so I want refund back my amount which i paid thru online banking system (from my credit card). I called multiple times to the manager of that pizza hut branch and he rudely says...can't deliver my pizza and he cut the phone. After multiple follow ups with pizza...

Its been more than 8 years, I have been a loyal customer of pizza hut. I usually have a dine out or order on phone. For the first time I ordered online. My order reference no is[protected] Dt 10/05/2015 My order was expected to reach at 20:41 as per mail confirmation. A call comes at 20:45 from the rider ([protected]) saying the gate keeper is not allowing bike inside the colony. I explained him directions to my house which is not more...

Fraud Cheaters ‪#‎pizzahut‬ They deducted payment, never delivered the pizza. I ordered online made instant online payment via Cc. I got call And they told me that your area is not under our delivery territory. If my address is not in their territory tgen how the order get processed? How they payment processed? I called 39883988 and they have no solution for my problem. I was on call with their customer care person for 26...

Hi I had placed an order with pizza hut for 1900 and when I asked for discount the manager was very rude and said there is no discount and disconnected the phone and when I called back he kept us on hold for 2hrs manager viney mishra & myank an...

I have been served contaminated food which caused me severe diarrhea and vomiting. The symptoms lasted more than one week and affected me very seriously, till the extent to make a visit to hospital mandatory. This complain is not about the quality of your food but the behavior, rude and unpolite of who deliberately served me harmful food. I had asked to replace my order as the garlic bread was stale and burned. After he served it again...

My order no. is 21Q[protected] DATED 5/5/15.My order was delivered 5 minutes late and i was asked to pay the full amount by the store manager and he said he would compensate by sending a free pizza the very next day at the same time. But i was never deliverd this committed pizza. Also the store manager was highly uncourteous. The delivery boy had no seasonings to provide with the pizza....

Hi, I placed an order on 25/04/2015 from one of your vendors. Will trying to pay, I got an unsuccessful transaction at the end of my payment only to find out later that the money was deducted. I called your customer care service and i was told it would be refunded but i still haven't gotten my money. Please do something about it!...

I ordered a pizza online around 2 months back and i made the payment using debit card my order was unsuccessful and also my amount was deducted around 558 Rupees I called the customer care they said the amount will be refunded in 21 working days it has been 62 days i haven't received any refund and I know you wont refund because unlike dominos you don't give a for your customer your pathetic service will always make you stand behind dominos...

Hi I had placed an order on 28th April 2015 through the pizza hut page and I was given the order number[protected]. I waited for 45 minutes for the order and when i didn't receive it, I called the pizza hut number[protected] to check the order status. When asked, they told me that no order has been placed by me. I told them that i have received an order number and that amount was deducted. They told me it is fault of the website. I complained...

This is with regards to my order no [protected] placed on 3/5/2015.The order time was 20:36 as per your records but the delivery boy arrived around 20:45. Before that I called your customer care where Mr krishna took our call and when i asked him for full refund(as i have paid through credit card), he asked me to adjust which is not acceptable then he told me pizza hut has no policy of refund to account which is again very weird. More over...

On 3rd May'15 I had ordered a Masala Lemonade from Pizza Hut In Mayur Vihar phase 1 star city mall. This Drink when served t me was HOT whEn I complaiNed About The same to thE stORe ManAger IT wAS Told to me thAt IT is served Like This only.. I Then asked if I Could Raise A complaint It was told that no complaints can bE Aised....

Hi, I placed an order over [protected] for dinner meal as I could not found my location on online delivery(over website). They delivered me meal without pet bottles. When I complained regarding the same they said its not part of the meal if we call. I don't get it how can you customize it as per your will. The customer care executive repeatedly put my call on hold and eventually transferred the call to supervisor. He asked me to again...

The quality of staff is very low they used to stair girls very badly and recently my sister visited pizza hut kolkata, newtown, rajarhat, city centre 2 the staff not only was staring at my sister he also put his name and contact number at the back of the bill. So i request you to take some immediate action as this behavior is not atall aacceptable...

Hi, This is regarding order reference[protected] I ordered a pizza on date 01/05/2015. Delivery time of that pizza was 6:51 PM Pizza delivery boy came late and he came without bill. Shocking thing was that person came without bill and asking for money after coming at 7:11 PM I asked him tell me the amount of bill he said give me Rs.334 and actual amount of the bill was Rs.352.91. Delivery boy was without bill and asking a random...

I have placed the order on 20th March 2015 through online and by mistake i have selected A S RAO nagar Hyderabad branch instead of HYD - Central. I got a call from A S RAO nagar and they informed that they were unable to deliver the order, so i ask them to cancel the order. But still i dnt get the refund amount.Its almost one and half month time but still i dnt receive my money back.
i did so many calls and follow ups but not received...

I have placed an order and got confirmation of approximate time as 21:32 but didn't got call back from store or from Delivery guy. I called customer care for 6 times but no response from them and they are not able to track order and not able to give clear information apart from repeating my order and asking apology. Finally I didn't got order and money also got deducted. But no information of my order. If they are not able to track...